40 Support Roles jobs in Lanesville
Healthcare Customer Support Specialist
Posted 9 days ago
Job Viewed
Job Description
Join Our Team as a Healthcare Customer Support Specialist!
Maximus is looking for dedicated Customer Service Representatives who are passionate about helping individuals navigate their healthcare needs. If you're dependable, compassionate, and eager to develop your career, we want to hear from you!
Location: On-site in Winchester, KY
Hourly Base Pay: $15.00 with potential bonuses exceeding $,900!
Schedule: Full-time limited-service schedules available, Monday - Friday, 9 a.m. - 6 p.m.
Why Work Here?
- Make a Difference: Help individuals access and understand healthcare programs.
- Comprehensive Training: Receive paid, in-depth training to prepare you for success.
- Competitive Pay & Benefits: Enjoy a comprehensive pay and benefits package, including:
- 15.00/hr. base pay + 10% shift differential for evening shifts
- 2,900+ in bonus opportunities for performance
- Company-paid medical insurance
- Tuition reimbursement for your ongoing education
- 401(k) with company match for your future planning
- Generous paid time off, including sick leave and 11 holidays
- Wellness support programs and employee assistance
- Flexible schedules to promote work/life balance
- Career advancement opportunities with a supportive environment
- Meaningful work with no cold calls or sales involved!
Essential Duties and Responsibilities:
- Provide exceptional customer service for routine inquiries through various channels (phone, email, chat).
- Utilize our computerized system for tracking and troubleshooting inquiries.
- Maintain up-to-date knowledge of client regulations and policies.
- Respond to inquiries promptly, adhering to privacy and HIPAA rules.
- Assist customers in completing online applications and submitting them electronically.
Minimum Requirements:
- High School diploma or equivalent with at least 6 months of customer service experience.
- Clear and professional English communication skills.
- Ability to manage multiple tasks and work effectively in a team.
- Must participate and successfully complete internal training programs.
- Availability to work overtime and scheduled holidays as needed.
Join us in making a difference for America's most vulnerable populations!
*Note: This position requires employees to work on-site at our office location, with remote work options potentially available after one year based on performance.
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
We're seeking a skilled and service-oriented IT Support Technician to provide hands-on technical assistance in a dynamic and secure environment. This role is ideal for someone with a strong history in desktop support and a passion for solving problems while delivering excellent customer service.
Responsibilities:
- Install, troubleshoot, and repair hardware and software in a Windows-based environment
- Provide desktop support to staff across various departments
- Assist with setup and maintenance of devices such as security cameras, servers, and network switches
Requirements:
- 12 years of experience in desktop support or a similar technical role
- Strong troubleshooting skills and familiarity with Windows operating systems
- Ability to lift and carry heavy equipment and work in physically demanding conditions
- Valid driver's license
Preferred Skills:
- Excellent communication and customer service abilities
- Experience with ticketing systems and remote support tools
- Familiarity with user account management and basic networking concepts
- Ability to work independently and stay organized in a fast-paced setting
Experience Level:
Intermediate to Expert
Pay and Benefits:
The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type:
This is a fully onsite position in Pewee Valley, KY.
Application Deadline:
This position is anticipated to close on Aug 19, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
IT Support Technician - Onsite Role We're seeking a skilled and service-oriented IT Support Technician to provide hands-on technical assistance in a dynamic and secure environment. This role is ideal for someone with a strong history in desktop support and a passion for solving problems while delivering excellent customer service.
Responsibilities
* Install, troubleshoot, and repair hardware and software in a Windows-based environment
* Provide desktop support to staff across various departments
* Assist with setup and maintenance of devices such as security cameras, servers, and network switches
Requirements
* 1-2 years of experience in desktop support or a similar technical role
* Strong troubleshooting skills and familiarity with Windows operating systems
* Ability to lift and carry heavy equipment and work in physically demanding conditions
* Valid driver's license
Preferred Skills
* Excellent communication and customer service abilities
* Experience with ticketing systems and remote support tools
* Familiarity with user account management and basic networking concepts
* Ability to work independently and stay organized in a fast-paced setting
Experience Level
* Intermediate to Expert
Pay and Benefits The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Pewee Valley,KY.
Application Deadline This position is anticipated to close on Aug 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Systems Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Join to apply for the Systems Support Specialist role at YMCA of Greater Louisville
2 days ago Be among the first 25 applicants
Join to apply for the Systems Support Specialist role at YMCA of Greater Louisville
Position Summary
Make a Difference with Technology at the Y!
Position Summary
Make a Difference with Technology at the Y!
Join the YMCA of Greater Louisville as a Systems Support Specialist, where your technical expertise will directly support our mission to strengthen communities through youth development, healthy living, and social responsibility.
Were looking for a self-driven problem solver with a passion for helping others, a talent for maintaining accurate and up-to-date inventory and asset records across all relevant systems, and the strategic mindset to maintain seamless technical operations across multiple YMCA branches. If you enjoy working independently and are eager to make a real impact, we want to hear from you.
Why Youll Love This Role
- Youll manage your own ticket queue and be empowered to prioritize, troubleshoot, and resolve issues independently.
- Youll have a strategic voice in keeping systems stable, secure, and aligned with organizational needs.
- Youll play a key part in optimizing user experience and supporting teams that serve our members and mission every day.
- Provide timely in-person and remote support to YMCA staff using a ticketing system.
- Take ownership of issuesresolve tickets quickly and independently or escalate as needed.
- Serve as the primary contact for vendor coordination and system troubleshooting.
- Ensure ongoing integrity and reconciliation of systems, contributing to process improvement and documentation.
- Support system upgrades, rollouts, and technical onboarding for new team members.
- Maintain, deploy, and support a range of hardware including computers, mobile devices, peripherals, and network/telecom equipment.
- Lead or contribute to special IT projects.
- Travel occasionally to YMCA locations across the Greater Louisville area.
- Proven experience working independently in a technical support or systems administration role.
- Strong problem-solving skills with a passion for identifying root causes and delivering solutions.
- Ability to prioritize tasks and keep device records updated in systems.
- Excellent communication and relationship-building skills.
- Familiarity with systems like Daxko, Salesforce, Blackbaud, or similar (a plus, but not required).
- Comfortable supporting both hardware and software issues across various devices and platforms.
- Detail-oriented, organized, and eager to make strategic decisions that improve system reliability.
- Be part of a cause-driven nonprofit organization.
- Join a team thats collaborative, inclusive, and values initiative and integrity.
- Enjoy meaningful work where your contributions directly support youth, families, and communities.
Mission Advancement: Incorporates the Ys mission and values into the organizations vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.
Collaboration : Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.
Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.
Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems/Technology or equivalent experience
- Excellent time management, organizational and analytical skills
- Ability to handle confidential material and work with personnel in a tactful and courteous manner
- Experience and/or familiarity with the following: Office 365, IP telephony, Active Directory, PowerShell, nonprofit CRM, HRIS, LMS, API
- Experience managing iOS devices using mobile device management system
- Project management experience
- Nonprofit organization experience
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
- The employee frequently is required to sit and reach, and must be able to move around the work environment.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
- The noise level in the work environment is usually moderate.
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Wellness and Fitness Services
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#J-18808-LjbffrClient Support Specialist
Posted today
Job Viewed
Job Description
We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**POSITION SUMMARY:**
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.
**RESPONSIBILITIES:**
+ Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
+ Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
+ Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
+ Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
+ Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
+ Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
+ Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
**QUALIFICATIONS REQUIRED:**
+ Experience up to 1 year
Preference will be given to candidates who have the following:
+ Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
+ Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
+ Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
+ Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
+ Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
+ Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
+ Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction.
+ Bachelor's Degree or its equivalent in education and experience.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Client Support Specialist
Posted today
Job Viewed
Job Description
We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**POSITION SUMMARY:**
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.
**RESPONSIBILITIES:**
+ Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
+ Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
+ Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
+ Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
+ Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
+ Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
+ Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
**QUALIFICATIONS REQUIRED:**
+ Experience up to 1 year
Preference will be given to candidates who have the following:
+ Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
+ Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
+ Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
+ Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
+ Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
+ Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
+ Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction.
+ Bachelor's Degree or its equivalent in education and experience.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Technical Support Specialist - Control 4
Posted 10 days ago
Job Viewed
Job Description
Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role.
This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed.
Key Responsibilities
-
Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation , configuration , troubleshooting , and return processing needs.
-
Providing basic support for 80+ third-party brands with limited or no formal training.
-
Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions.
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Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more.
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Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers.
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Process product returns efficiently while ensuring adherence to technical verification protocols.
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Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
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Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.
YOU MUST HAVE:
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2+ years of professional experience installing and/or programming Control4 products.
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Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
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Experience troubleshooting across multiple product categories and technologies.
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Experience with IoT, audio/video, networking, home automation, and surveillance technologies.
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Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly.
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Exceptional English communication skills, both verbal and written, with a customer-first mindset.
WE VALUE:
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Control4 Automation Programmer certification or Control4 Certified Technician certification.
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Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
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Experience with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
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Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
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Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
WHAT"S IN IT FOR YOU:
-
Competitive salary and comprehensive benefits package.
-
Opportunities for professional development and career advancement.
-
Collaborative work environment with access to cutting-edge technology.
#LI-JS1
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
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Technical Support Specialist - Swing Shift
Posted 14 days ago
Job Viewed
Job Description
Posting Type
Remote
Job Overview
The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support.
The working hours are a fixed 9-hour Monday-Friday shift from 11am-8pm Central US Time with a 1-hour meal break for a minimum of 12 months, and this shift offers a compensation differential.
Job Description and Requirements
Your Role in Action: Technical Skills/Responsibilities
Use SQL applications and tools to run basic SQL queries
Respond to client questions, problems, and work requests on a daily basis
Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
Partner with senior level team members as needed to troubleshoot and resolve customer incidents
Have or develop the experience to capably perform the Technical Support Specialist position responsibilities
Policy and Procedure Skills
Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
Monitor assigned open tickets, contact customers, and update tickets on a timely basis
Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff
Complete all daily tasks and projects
Track time daily
Expectations of the Role
Is flexible to work a fixed 9-hour Monday-Friday shift from 11am-8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management
Able to work the 11am-8pm CST for a minimum of 12 months
Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding
Provide excellent customer service using the communication methods designated by Relativity
Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries
Meet identified goals regarding customer service tech support metrics
Commitment to and consistent demonstration of core company values
Your Skills
Customer support experience
Client-focused and ability to understand expectations
Direct experience supporting clients as a primary contact or lead using phone and email
Experience troubleshooting complex issues
SQL and Windows platform experience
Travel 10% of the time
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$54,000 and $80,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Technical Support Specialist - Control 4
Posted today
Job Viewed
Job Description
This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed.
**Key Responsibilities**
+ Serve as the primary technical resource for Control4 customers, delivering expert-level support for **installation** , **configuration** , **troubleshooting** , and **return processing** needs.
+ Providing basic support for 80+ third-party brands with limited or no formal training.
+ Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions.
+ Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more.
+ Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers.
+ Process product returns efficiently while ensuring adherence to technical verification protocols.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
+ Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and/or programming Control4 products.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Experience troubleshooting across multiple product categories and technologies.
+ Experience with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Control4 Automation Programmer certification or Control4 Certified Technician certification.
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
**WHAT"S IN IT FOR YOU:**
+ Competitive salary and comprehensive benefits package.
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-JS1
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Remote Housing Support Specialist
Posted today
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Job Description
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Remote Housing Support Specialist
**REMOTE POSITION**
**Schedule: MONDAY - FRIDAY 11AM-8PM EST**
**PRIMARY PURPOSE** : To serve as the primary point of contact for policyholders during their temporary housing stay, ensuring exceptional service and timely coordination of lease extensions, furniture logistics, and move-out processes. This role supports displaced renters and coordinates with landlords, adjusters, and vendors to ensure smooth transitions and effective problem resolution during the housing period.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Serves as the central liaison for all housing support inquiries, including lease extensions, renter concerns, and service-related requests.
+ Coordinates adjuster and policyholder communications throughout the housing lifecycle.
+ Manages service requests and product replacements with third-party vendors (furniture, housewares, etc.).
+ Maintains accurate client ledgers and updates for billing and invoicing.
+ Oversees all aspects of the move-out process: Initiates and tracks lease extension requests.
+ Oversees all aspects of the move-out process:
+ Initiates and tracks lease extension requests.
+ Sends official notices to landlords and policyholders.
+ Schedules and confirms vendor pickups for furnishings.
+ Coordinates collection and release of security deposits.
+ Investigates and resolves damage disputes tied to property or furnishings. Proactively identifies, escalates, and supports resolution of urgent or sensitive matters.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**QUALIFICATIONS**
**Education & Licensing**
High school diploma or GED required.
**Experience**
Two (2) years of customer service experience required. Experience in insurance, hospitality, billing, or housing support strongly preferred.
**Skills & Knowledge**
+ Strong customer service skills with the ability to handle high-stress situations empathetically and professionally.
+ Excellent verbal and written communication.
+ Demonstrated attention to detail in managing financial ledgers, lease records, and client communications.
+ Proficiency with Microsoft Office and internal platforms; quick to learn new systems.
+ Strong math and critical thinking skills.
+ Ability to work independently, prioritize, and meet tight deadlines
+ Strong organizational skills
+ Excellent interpersonal skills
+ Ability to work independently or in a team environment
+ Ability to meet or exceed Performance Competencies
+ Bi-lingual English/Spanish a plus.
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**