29 Support Roles jobs in Lanesville
Customer Support Specialist
40201 Louisville, Kentucky
LHH
Posted today
Job Viewed
Job Description
LHH is partnering with our client to find enthusiastic Customer Support Specialists to join their team during a busy business season. This is a fantastic opportunity for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. This position will sit onsite to start in Louisville, KY and then will shift to hybrid once performance has been proven. This position can also turn permanent based on performance.
Why You’ll Love This Role
- Opportunity to grow into a permanent position with career advancement
- Supportive team environment with comprehensive training
- Very positive work culture
- Make a meaningful impact by helping customers with their healthcare needs
What You’ll Do
- Handle inbound calls to assist customers with renewals and general inquiries
- Provide accurate information on products, pricing, and availability
- Collaborate with internal teams to resolve customer issues
- Perform data entry and maintain accurate records across platforms
What We’re Looking For
- At least 1 year of customer service experience preferred (call center, retail, or face-to-face service all welcome)
- Positive, upbeat, and empathetic with a passion for helping others
- Strong verbal and written communication, excellent phone etiquette, and the ability to multitask and prioritize effectively
- Willingness to work onsite initially, with the potential to transition to a hybrid schedule once established
Schedule: Training is 8:30AM-5PM, beyond training they have shifts starting as early as 8AM and as late as 11:30AM each for 8 hours.
View Now
0
Customer Support Specialist
40201 Louisville, Kentucky
LHH
Posted today
Job Viewed
Job Description
LHH is partnering with our client to find enthusiastic Customer Support Specialists to join their team during a busy business season. This is a fantastic opportunity for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. This position will sit onsite to start in Louisville, KY and then will shift to hybrid once performance has been proven. This position can also turn permanent based on performance.
Why You'll Love This Role
- Opportunity to grow into a permanent position with career advancement
- Supportive team environment with comprehensive training
- Very positive work culture
- Make a meaningful impact by helping customers with their healthcare needs
What You'll Do
- Handle inbound calls to assist customers with renewals and general inquiries
- Provide accurate information on products, pricing, and availability
- Collaborate with internal teams to resolve customer issues
- Perform data entry and maintain accurate records across platforms
What We're Looking For
- At least 1 year of customer service experience preferred (call center, retail, or face-to-face service all welcome)
- Positive, upbeat, and empathetic with a passion for helping others
- Strong verbal and written communication, excellent phone etiquette, and the ability to multitask and prioritize effectively
- Willingness to work onsite initially, with the potential to transition to a hybrid schedule once established
Schedule: Training is 8:30AM-5PM, beyond training they have shifts starting as early as 8AM and as late as 11:30AM each for 8 hours.
View Now
1
Customer Support Specialist
40201 Louisville, Kentucky
Great Day Improvements: A Family of Brands
Posted 9 days ago
Job Viewed
Job Description
Overview
Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Pay range: $16.00 to $20.00 per hour
Responsibilities
• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned
Qualifications
• High school diploma or GED equivalent
• 5 year's customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
#INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Pay range: $16.00 to $20.00 per hour
Responsibilities
• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned
Qualifications
• High school diploma or GED equivalent
• 5 year's customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
#INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
View Now
2
Healthcare Customer Support Specialist
40357 Middletown, Kentucky
MAXIMUS
Posted 1 day ago
Job Viewed
Job Description
Healthcare Customer Support Specialist
Location: On-site in Winchester, KY
Hourly Base Pay: $15.00 plus a $00 new hire bonus and up to 2,400+ in other potential bonuses!
Schedule: Limited-Service Full-Time schedules available
Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with the recruiter.
Join our team and make a real difference in the lives of individuals navigating crucial healthcare decisions. Maximus is seeking dependable and compassionate Customer Support Specialists (CSS) ready to deliver exceptional service.
You will receive comprehensive, paid training that equips you with the skills necessary to excel from day one, allowing you to confidently support those who need assistance in understanding and accessing healthcare programs.
Pay & Benefits
- Competitive Compensation: 15.00/hr. base pay + 10% shift differential for evening shifts.
- 500 new hire bonus and potential for up to 2,400+ in bonus opportunities, which include training completion and referrals.
- Comprehensive Insurance Coverage: Company-paid medical coverage.
- Tuition Reimbursement: Support for your ongoing education and professional development.
- Future Planning: 401(k) with company match.
- Paid Time Off Package: Includes sick leave and 11 paid holidays.
- Maximus Wellness Support: Employee Assistance Program, wellness resources, and employee discount programs.
- Work/Life Balance Support: Flexible schedules to fit your lifestyle.
- Career Growth: Access to a supportive environment with promotional opportunities.
- Meaningful Work: This role involves no cold calls, sales, or collections!
Eligibility requirements apply; ask your recruiter for more details.
Essential Duties and Responsibilities:
- Provide customer service for routine inquiries and issues across various channels (telephone, email, web chats, or written correspondence).
- Utilize a computerized system for tracking information and troubleshooting.
- Respond to customer inquiries in a courteous manner, using pre-scripted responses.
- Complete basic call logs related to phone inquiries.
- Maintain an up-to-date knowledge of client regulations and policies.
- Collaborate and provide feedback on call trends, processes, and training.
Minimum Requirements:
- High School diploma or equivalent with at least 6 months of customer service experience.
- Excellent communication skills in English, both spoken and written.
- Exceptional interpersonal skills with the ability to manage multiple tasks.
- Able to work as part of a team and meet deadlines.
- Participation in internal training is mandatory.
- Willingness to work overtime and on scheduled holidays.
- On-site presence is essential for effective collaboration.
EEO Statement: Maximus is an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other protected characteristics.
Accommodations: Reasonable accommodations are provided for those needing assistance throughout the employment process due to disabilities or medical conditions.
View Now
3
Customer Support Specialist (Louisville)
40201 Louisville, Kentucky
LHH
Posted 1 day ago
Job Viewed
Job Description
LHH is partnering with our client to find enthusiastic Customer Support Specialists to join their team during a busy business season. This is a fantastic opportunity for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. This position will sit onsite to start in Louisville, KY and then will shift to hybrid once performance has been proven. This position can also turn permanent based on performance.
Why Youll Love This Role
- Opportunity to grow into a permanent position with career advancement
- Supportive team environment with comprehensive training
- Very positive work culture
- Make a meaningful impact by helping customers with their healthcare needs
What Youll Do
- Handle inbound calls to assist customers with renewals and general inquiries
- Provide accurate information on products, pricing, and availability
- Collaborate with internal teams to resolve customer issues
- Perform data entry and maintain accurate records across platforms
What Were Looking For
- At least 1 year of customer service experience preferred (call center, retail, or face-to-face service all welcome)
- Positive, upbeat, and empathetic with a passion for helping others
- Strong verbal and written communication, excellent phone etiquette, and the ability to multitask and prioritize effectively
- Willingness to work onsite initially, with the potential to transition to a hybrid schedule once established
Schedule: Training is 8:30AM-5PM, beyond training they have shifts starting as early as 8AM and as late as 11:30AM each for 8 hours.
View Now
4
Remote Healthcare Customer Support Specialist
40201 Louisville, Kentucky
Sagility
Posted 4 days ago
Job Viewed
Job Description
Advance Your Career with Sagility
Sagility is a global frontrunner in business process management, dedicated to improving the member and patient experience. By integrating innovative technology with extensive healthcare expertise, we ensure outstanding results for our clients.
Join a Team That S.O.A.R.s!
- S Spark Curiosity
- O One Team, One Direction
- A Action for Results
- R Right by Right Purpose
We are eager to shape careers and are currently looking for Remote Customer Support Specialists to join our call center team. You’ll be the vital human connection that elevates our service quality.
Benefits You Will Enjoy:
- Competitive pay: $11.00 to $4.00/hour (bilingual representatives: 15.00/hour).
- Performance-based incentives.
- Comprehensive training in a state-of-the-art virtual training environment.
- Health coverage available after 90 days.
- Programs focusing on employee wellness and engagement.
- Opportunities for career advancement: 90% of our leaders started as Customer Support Specialists.
Your Role:
- Handle incoming calls with promptness and professionalism.
- Research and deliver effective resolutions to customer inquiries.
- Accurately document call details for future reference.
- Communicate with empathy and diplomacy using clear and professional language.
- Achieve team goals for quality and customer satisfaction daily.
What You Bring to the Table:
- A commitment to excellence and a positive attitude.
- Strong communication and interpersonal abilities.
- Comfortable working in a fast-paced, team-oriented environment.
- Proficiency in using various computer applications.
- A desire to exceed customer expectations and advance your career.
- Previous experience in healthcare is a plus.
- At least 1 year of experience in a call center is required.
Job Requirements:
- Must be at least 18 years old.
- High School Diploma or equivalent.
- At least 1 year in a single job, ideally in customer service.
- Reliable attendance without absences in the first 90 days.
- Typing speed of at least 25 WPM.
- Stable, hardwired internet connection with a minimum of 5 Mbps upload and 10 Mbps download speeds.
- A secure, private workspace at home.
- Flexible availability, including weekends.
Additional Perks:
- Daily Pay.
- Medical, Dental, and Vision coverage.
- Life Insurance.
- Short-Term and Long-Term Disability options.
- Flexible Spending Account (FSA).
- Employee Assistance Program.
- 401(k) with employer contribution.
- Paid Time Off (PTO).
- Tuition Reimbursement.
Take the first step toward a rewarding career.
Join Sagility today and make a positive impact!
Sagility is an Equal Opportunity Employer/Vet/Disability.
Location:
Kentucky (EST) United States of America
View Now
5
Client Support Specialist
40287 Louisville, Kentucky
ADP
Posted 1 day ago
Job Viewed
Job Description
**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**POSITION SUMMARY:**
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.
**RESPONSIBILITIES:**
+ Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
+ Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
+ Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
+ Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
+ Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
+ Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
+ Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
**QUALIFICATIONS REQUIRED:**
+ Experience up to 1 year
Preference will be given to candidates who have the following:
+ Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
+ Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
+ Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
+ Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
+ Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
+ Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
+ Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction.
+ Bachelor's Degree or its equivalent in education and experience.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**POSITION SUMMARY:**
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.
**RESPONSIBILITIES:**
+ Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
+ Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
+ Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
+ Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
+ Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
+ Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
+ Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
**QUALIFICATIONS REQUIRED:**
+ Experience up to 1 year
Preference will be given to candidates who have the following:
+ Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
+ Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
+ Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
+ Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
+ Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
+ Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
+ Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction.
+ Bachelor's Degree or its equivalent in education and experience.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
View Now
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6
Education Support Specialist
40287 Louisville, Kentucky
ADP
Posted 1 day ago
Job Viewed
Job Description
**Title: CRS Support Specialist I**
**Position Summary:**
Focused on providing front-line support to CRS associates who are in need of assistance, as well as providing accountability and follow-up for all needs that require the involvement of other departments. This role is also responsible for helping develop, coordinate, and manage administrative tasks and marketing communications to increase the efficiency of the CRS team.
**Essential Duties - Responsibilities:**
+ Act as first line support to CRS associates by performing data entry, task management, meeting follow-up, and real team support to resolve incoming questions from the CRS team. Provide status updates on each request.
+ Create and order enrollment kits, presentations, and other marketing collateral.
+ Create and deliver day-to-day marketing campaigns to the legacy book of business.
+ Qualify incoming rollover leads and perform outbound activity to terminated participants.
+ Create and distribution plan review documents, prepare fund change letters, and arrange mailings
**Education - Certification Requirements:**
+ 1 - 3Years of Directly Related Experience
+ Financial services/business background. Strong presentation skills. Ability to prioritize and set schedule. Strong organization, communication, and time management skills. Bilingual (English and Spanish) and Retirement Services Industry experience preferred.
Bonus points for these: Preferred Qualifications
Retirement Services experience
FINRA Securities Industry Essentials (SIE)
organization skills
email skills
phone skills
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
**Position Summary:**
Focused on providing front-line support to CRS associates who are in need of assistance, as well as providing accountability and follow-up for all needs that require the involvement of other departments. This role is also responsible for helping develop, coordinate, and manage administrative tasks and marketing communications to increase the efficiency of the CRS team.
**Essential Duties - Responsibilities:**
+ Act as first line support to CRS associates by performing data entry, task management, meeting follow-up, and real team support to resolve incoming questions from the CRS team. Provide status updates on each request.
+ Create and order enrollment kits, presentations, and other marketing collateral.
+ Create and deliver day-to-day marketing campaigns to the legacy book of business.
+ Qualify incoming rollover leads and perform outbound activity to terminated participants.
+ Create and distribution plan review documents, prepare fund change letters, and arrange mailings
**Education - Certification Requirements:**
+ 1 - 3Years of Directly Related Experience
+ Financial services/business background. Strong presentation skills. Ability to prioritize and set schedule. Strong organization, communication, and time management skills. Bilingual (English and Spanish) and Retirement Services Industry experience preferred.
Bonus points for these: Preferred Qualifications
Retirement Services experience
FINRA Securities Industry Essentials (SIE)
organization skills
email skills
phone skills
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
View Now
7
Client Support Specialist
40287 Louisville, Kentucky
ADP
Posted 1 day ago
Job Viewed
Job Description
**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**POSITION SUMMARY:**
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.
**RESPONSIBILITIES:**
+ Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
+ Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
+ Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
+ Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
+ Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
+ Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
+ Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
**QUALIFICATIONS REQUIRED:**
+ Experience up to 1 year
Preference will be given to candidates who have the following:
+ Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
+ Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
+ Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
+ Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
+ Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
+ Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
+ Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction.
+ Bachelor's Degree or its equivalent in education and experience.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**POSITION SUMMARY:**
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.
**RESPONSIBILITIES:**
+ Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
+ Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
+ Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
+ Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
+ Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
+ Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
+ Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
**QUALIFICATIONS REQUIRED:**
+ Experience up to 1 year
Preference will be given to candidates who have the following:
+ Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
+ Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
+ Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
+ Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
+ Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
+ Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
+ Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction.
+ Bachelor's Degree or its equivalent in education and experience.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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8
Recovery Support Specialist
New Albany, Indiana
Groups: Recover Together
Posted today
Job Viewed
Job Description
The Recovery Support Specialist is essential to the treatment team, providing peer support, addressing social needs, coordinating care, assisting with entitlements, and supporting overall wellness for members with complex and high risk needs. This role reports to the clinical leadership team.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Maintain a fluid caseload of a care team’s highest risk and disengaged members, focusing on members early in treatment or members who are struggling with co-occurring mental health or social care challenges.
- Collaborate with a multidisciplinary care team, including participating in weekly interdisciplinary team meetings, to ensure the delivery of high quality, member-centered care.
- Actively assist members in identifying goals, working towards their care plan goals through individual coaching, coping skill support, and treatment engagement support.
- Complete intensive outreach interventions for members who are unengaged or struggling to engage.
- Maintain open office hours at the Groups’ office location. Assist members in person at the Groups’ office location, virtually, and in the community as needed.
- Help members prepare for and accompany them to local services as needed: primary care and mental health appointments, recovery support meetings, recovery centers, etc.
- Become familiar with healthcare and social service resources in the local community.
- Advocate for members, and serve as a link to community-based services and the local recovery community by helping clients navigate local care and support systems.
- Facilitate peer groups related to members’ recovery journey and community resources.
- Maintain timely and accurate documentation in electronic health record.
- Participate in ongoing continuing education as required to maintain certification or licensure where required.
Other Duties & Responsibilities
- Perform other duties as assigned.
Knowledge, Skills and Abilities
- Fluency with office technology, including G-Suite, email, electronic medical records, and software and mobile apps (e.g., Google Apps).
- Share the Groups’ values of member-centered care and harm-reduction practices.
- Knowledge of, and ability to use motivational interviewing practices.
- Knowledge and understanding of substance use treatment programs, assessments, evaluations, observations and care plans.
- Ability to establish effective working relationships and maintain appropriate professional and personal boundaries with internal staff in a multidisciplinary care team, members in a diverse population, and with relevant community organizations.
- Ability to maintain confidentiality, positive interactions, and maintain professional boundaries.
- Excellent written and verbal communication skills and ability to communicate complex information.
- Ability to use discretion and work independently under general supervision.
- Ability to understand and adhere to the Professional Code of Conduct.
- Strong advocacy skills along with knowledge of community based services, resources, and local recovery community.
Qualifications and Requirements
- Schedule (two options): Mon - Thurs OR Mon - Fri One Day WFH
- State peer support certification required or willing and able to obtain within 6 months of hire.
- Additional minimal educational requirements vary by state, and may include:
- Bachelor’s degree in related field (Virginia and Tennessee)
- Experience with case management, care navigation, peer support or alike positions.
- Experience with community-based support and lived experience preferred.
- Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications.
- For remote roles, access to reliable internet and telephone services, specifically 10M download and 5M upload package or higher as well as a strong WiFi signal from your remote work location.
- Ability to travel to an office and within the community required.
- COVID vaccine required for all employees who are hired to work in an on-site setting, or who will be working at any time directly with our member population. An exemption may be requested due to medical or religious reasons.
- You embody what Groups is all about: you care deeply about our mission; you are entrepreneurial, flexible and team-oriented; you have deep respect for the people we serve; you have unquestionable ethics.
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