15 Support Roles jobs in Martinsburg
Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
ThompsonGas is the fastest growing propane retailer in the nation, and we're looking for creative thinkers who want to make a significant impact. We are reimagining our business practices and empowering our employees to implement their ideas. If you're eager to thrive in an environment that encourages innovation, exceptional customer experiences, and enjoyment at work, then ThompsonGas is the place for you!
We are currently on the lookout for a Customer Support Specialist to help us achieve our remarkable growth through a focus on customer retention, new customer acquisition, and comprehensive support. The ideal candidate is self-motivated, adaptable, and excels in a fast-paced environment while successfully juggling multiple tasks.
This is an onsite position.
Key Responsibilities:
- Manage inbound calls, skillfully asking questions to identify sales and service opportunities
- Assess sales strategies and company offerings to satisfy current customer needs while generating potential business leads
- Address customer inquiries regarding pricing, billing, products, complaints, and new account setups
- Handle all interactions with warmth, professionalism, and enthusiasm
- Maintain a strong understanding of all ThompsonGas products and services
- Ensure adherence to safety and service policies and procedures
- Provide timely updates on the status of customer orders
- Conduct outbound calls to follow up on dues from past customers
- Input and update customer account details in CARGAS and MPX systems
- Process billing payments for customers visiting in person
- Oversee the processing of daily paperwork from drivers
- Undertake additional duties and projects as required
Qualifications:
- Degree or comparable work experience required
- Minimum of 3 years of Customer Service experience (preferably in a call center setting)
- Demonstrable sales experience is preferred; must have a proven ability to upsell in competitive environments
- Familiarity with CARGAS and MPX systems is a plus, but not mandatory
- Exceptional written and verbal communication skills with a focus on building positive customer relationships
- Strong computer skills including proficiency in Microsoft Office and data entry
- Able to prioritize and manage tasks efficiently in a dynamic workplace
- High degree of accountability and ownership in resolving customer concerns professionally and energetically
- Flexible to work overtime and weekends as needed during peak seasons
What We Offer:
- Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
- Disability and life insurance coverage
- Paid time off that increases with tenure
- Daily Pay Option for enhanced financial flexibility
- Access to employee training programs with opportunities for advancement
- Employee recognition initiatives
- Potential for quarterly bonuses
- Paid maternity and parental leave
- Tuition reimbursement program
This is a safety-sensitive position, and your performance will significantly affect the health and safety of our customers, colleagues, and yourself. A pre-employment drug screening, including testing for THC, will be conducted unless prohibited by law.
ThompsonGas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or genetics. This policy governs every aspect of employment, including recruitment, hiring, promotion, termination, layoff, and training.
DT Technical Support Specialist

Posted 1 day ago
Job Viewed
Job Description
**JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.**
SUMMARY:
Responsible for supporting enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users.
YOUR IMPACT:
-Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
-Working on small projects and operational tasks
-Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response
-Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
-Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
-Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).
-Document user requests and actions in ServiceNow ticketing system.
-Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
-Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support
-Contribute to helpdesk SOPs and training manuals for level I and II support.
-Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).
-Other duties as assigned.
-Regular attendance is required.
MINIMUM QUALIFICATIONS:
- Two (2) or more years of experience in the field or in a related area.
- Hardware, operating systems, ITSM, ITIL
- Written and verbal communication skills, customer service, issue resolution, and problem solving
STANDOUT QUALIFICATIONS:
- Bachelors degree in Information Technology or related field.
**Pay Range:**
$56,600.00 - $88,400.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
In-Home Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Are you a compassionate individual who finds purpose in helping others live independently? Home Helpers Home Care is looking for In-Home Support Specialists in Hancock, MD, to provide essential care and companionship to seniors and others in need, enabling them to stay comfortably in their own homes.
Why Work with Home Helpers?
As an In-Home Support Specialist, you'll join a team that values and supports your commitment to high-quality care. Here's what we offer:
- Competitive Compensation to reward your dedication.
- Personalized Client Care for building meaningful, one-on-one relationships.
- Flexible Scheduling that fits your lifestyle and availability.
- Professional Development Opportunities to advance your skills in home care.
- 401K with Company Match to help secure your future.
In this role, you'll provide personalized support and companionship to clients in Hancock, assisting them with daily living needs. Responsibilities will vary based on each client's needs and may include:
- Personal Care Assistance: Helping clients with bathing, grooming, and mobility for their comfort and dignity.
- Household Tasks: Light housekeeping and meal preparation to create a safe and welcoming environment.
- Transportation Support: Providing reliable transportation for errands, appointments, or social activities.
- Companionship and Engagement: Offering warm companionship and engaging in activities to uplift clients' spirits.
- Adherence to Care Plans: Following customized care plans tailored to each client's needs.
- Communication: Maintaining professional and open communication with families and team members to ensure clients receive the best possible care.
We're looking for dependable, compassionate individuals ready to make a positive impact. Essential qualifications include:
- A valid driver's license and auto insurance
- A clean driving record
- Prior home care experience is a plus, but not required; comprehensive training is provided
- Access to email and a mobile device for communication
- A strong commitment to client confidentiality and ethical care standards
Ready to Make a Difference in Hancock?
If you're looking for a fulfilling role in which you can provide meaningful support to clients in Hancock, apply today to become an In-Home Support Specialist with Home Helpers Home Care. Let's work together to bring comfort, compassion, and support to those who need it most.
Computer Network Support Specialist
Posted 9 days ago
Job Viewed
Job Description
We are seeking experienced a Computer Network Support Specialist to join our team in providing on-site network engineering and operations support for a large, mission-critical enterprise environment. This position will be performed on the customer site and will require close coordination with both technical and operational teams to ensure high availability, security, and performance of complex IT infrastructure.
Primary Location: Lanham, MD, Full-time on-site
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Summary: Provide Tier 1 & 2 support, preventive maintenance, monitoring, and ticket resolution. Assists with deployments.
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Key Duties:
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Perform daily monitoring and preventive maintenance.
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Support asset tracking and hardware documentation.
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Assist with cloud and network deployments.
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Respond to trouble tickets and escalate as needed.
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Education/Certifications: Associate’s in IT or equivalent; 4+ yrs experience; CompTIA Network+. Active Public Trust required; IRS MBI preferred.
Bereavement Counselor Support Specialist-1
Posted 1 day ago
Job Viewed
Job Description
Under general supervision, the Bereavement Care Specialist serves as a member of the Interdisciplinary Team (IDT) and is responsible for providing bereavement support services to HWC families and the community and is responsible for provision of services consistent with the mission, vision, and goals of HWC, quality outcomes and regulatory standards.
Job DescriptionEducation
Master's Degree in Social Work, Counseling or related field
Experience
Clinical experience in assessing, intervening, and providing time limited counseling to clients grieving a loss which may include anticipatory grief and or caregiver stress.
Experience in public speaking in a variety of settings with groups of varying size.
Experience in facilitating support groups.
3-5 years experience working in a counseling or related field preferred
Licensures, Certifications
LGSW/LMSW LGPC required, LCSW or LCPC highly desirable
Valid driver's license
Principal Duties and Responsibilities
- Performs and documents bereavement/psychosocial assessments and assists in the development and implementation of the therapeutic Bereavement Care Plan.
- Provides bereavement support and counseling services within appropriate time frames as indicated on bereavement care plan.
- Conducts ongoing therapeutic assessments of individual and family bereavement needs in accordance with the Bereavement Care Plan.
- Assists Bereavement Manager with community bereavement events and community outreach projects as requested.
- Provides short-term crisis intervention and individual or family counseling.
- Seeks input from IDT members regarding the bereavement care plan to obtain additional knowledge and support.
- Refers the family and community bereaved to appropriate community resources as needs are identified.
- Facilitates various bereavement psycho educational support groups.
- Documents all patient information according to HWC's policies and procedures.
- Provides anticipatory grief support and counseling to HWC patients and families if deemed appropriate by IDT.
- Provides psycho educational presentations to community groups on loss, grief and related topics.
- Maintains annual agency in services.
- Accurately identifies and corrects errors. Is careful, alert, and accurate, paying attention to the details of the job.
- Facilitates community outreach/initiatives in response to traumatic or permanent grief and loss needs.
- Provides face-to-face bereavement telephone counseling and support.
- Exhibits cost effective use of time, mileage and supplies. *
- Promotes and maintains respect for rights, privacy, and confidentiality of others. Respects patient and staff confidentiality at all times.
- Participates in committees, task forces and HWC events as requested.
Conditions of Employment
- Must have valid driver's license, car insurance and reliable transportation.
- After 90 days of successful employment must begin the process for PA employment which includes PA background check (PATCH), Child Abuse Clearance and fingerprinting.
Pay Range
$52,635.34 - $81,584.77Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Journeyman Computer Network Support Specialist
Posted 9 days ago
Job Viewed
Job Description
Overview
GovCIO is currently hiring a Journeyman Computer Network and Systems Administrator to support our newly awarded United States Coast Guard (USCG) Ppogram. This position will be located in Kearneysville, WV and will be hybrid remote.
Responsibilities
Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.
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Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
-
Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware
-
Provides regular monitoring and analysis regarding short and long-range planning for in-house systems
-
Prepares or ensures that appropriate documentation exists, including operational instructions
-
Writes or modifies basic scripts to resolve performance problems and automate administration tasks
-
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
Qualifications
Bachelor's with 5 - 8 years (or commensurate experience)
Required Skills and Experience
- Clearance Required: Must be clearable up to an active Secret clearance
Preferred Skills and Experience
- US Coast Guard experience highly preferred
MO66
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
-
During the Interview Process
-
Virtual video interview conducted via video with the hiring manager and/or team
-
Camera must be on
-
A valid photo ID must be presented during each interview
-
During the Hiring Process
-
Enhanced Biometrics ID verification screening
-
Background check, to include:
-
Criminal history (past 7 years)
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Verification of your highest level of education
-
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
-
Employee Assistance Program (EAP)
-
Corporate Discounts
-
Learning & Development platform, to include certification preparation content
-
Training, Education and Certification Assistance*
-
Referral Bonus Program
-
Internal Mobility Program
-
Pet Insurance
-
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $95,000.00 - USD $105,000.00 /Yr.
Submit a referral to this job (
Location US-WV-Kearneysville
ID
Category Information Technology
Position Type Full-Time
Journeyman Computer Network Support Specialist

Posted 15 days ago
Job Viewed
Job Description
GovCIO is currently hiring a Journeyman Computer Network and Systems Administrator to support our newly awarded United States Coast Guard (USCG) Ppogram. This position will be located in Kearneysville, WV and will be hybrid remote.
**Responsibilities**
Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.
+ Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
+ Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware
+ Provides regular monitoring and analysis regarding short and long-range planning for in-house systems
+ Prepares or ensures that appropriate documentation exists, including operational instructions
+ Writes or modifies basic scripts to resolve performance problems and automate administration tasks
+ Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
**Qualifications**
Bachelor's with 5 - 8 years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: Must be clearable up to an active Secret clearance
Preferred Skills and Experience
+ US Coast Guard experience highly preferred
MO66
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $95,000.00 - USD $105,000.00 /Yr.
Submit a referral to this job ( _US-WV-Kearneysville_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time_
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Senior Computer Network Support Specialist

Posted 15 days ago
Job Viewed
Job Description
GovCIO is currently hiring aSenior Computer Network Support Specialistto support our with our US Coast Guard program. This position will be located within Kearneysville, WV and will be a hybrid remote position.
**Responsibilities**
Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.
+ Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
+ Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware
+ Provides regular monitoring and analysis regarding short and long-range planning for in-house systems
+ Prepares or ensures that appropriate documentation exists, including operational instructions
+ Writes or modifies basic scripts to resolve performance problems and automate administration tasks
+ Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
**Qualifications**
Bachelor's with 8+ years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: Must be clearable up to an active Secret clearance
Preferred Skills and Experience
+ US Coast Guard experience highly preferred
M066
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $110,000.00 - USD $120,000.00 /Yr.
Submit a referral to this job ( _US-WV-Kearneysville_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time_
Help Desk Technician
Posted 7 days ago
Job Viewed
Job Description
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
This position is for a Help Desk Technician to support the FBI's Information Management Division by applying technical skills to support a dispersed user base. The technician will be responsible for providing input into the weekly report and applying analysis to the identified issues to help drive business decisions. This technician will also be an integral part of the team in providing support to the user base.
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
+ Deliver quality help desk support services to a geographically dispersed customer base
+ Document, diagnose, escalate and/or resolve trouble tickets related to user access, business process, or user training.
+ Communicate frequently with system users, via email, phone and face to face in an effort to understand and resolve their tickets
+ Act as a liaison to escalate and monitor issues between the government analysts and Tier 3 and 4
+ Document agency business rules and standard operating procedures
+ Perform additional duties as assigned
+ Produce and provide analysis for weekly reports
**Requirements:**
**Education:**
+ Associate's degree preferably in an IT related discipline
+ 2-4 years of experience supporting custom applications
+ Experience providing user support and training to a user base
+ Excellent communication, customer service and organizational skills
+ Must be fully fluent in MS Office applications, including Outlook, Word and Excel
**Clearance Requirement:**
+ Top Secret Security Clearance
**Work Experience, Knowledge, Skills & Abilities:**
+ Bachelor's degree preferably in an IT related discipline
+ 3-5 years of experience supporting custom applications
+ Experience providing user support and training to a user base
+ Excellent communication, customer service and organizational skills
+ Must be fully fluent in MS Office applications, including Outlook, Word and Excel
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Function** **Help Desk Support Tech**
**Pay Type** **Salary**