15 Support Roles jobs in Mohrsville
Customer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Job Description
We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to get in on the ground floor of a fast-growing team, with opportunities to grow into future roles such as: product specialist, customer success, marketing, and more.
Our current team brings in a diverse set of technical interests and experiences, from: photography, to home automation, building gaming PC, Audio Engineering, and even Vehicle Maintenance. We're looking for technically minded individuals help our fast-growing team, where you can have a big impact on the success of the product and the company.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
-2-3 years of experience in a customer service role
-2-3 years in a technical support role
-attention to detail and well organized
-background in logistics or transportation null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Customer Support Specialist

Posted 2 days ago
Job Viewed
Job Description
We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to get in on the ground floor of a fast-growing team, with opportunities to grow into future roles such as: product specialist, customer success, marketing, and more.
Our current team brings in a diverse set of technical interests and experiences, from: photography, to home automation, building gaming PC, Audio Engineering, and even Vehicle Maintenance. We're looking for technically minded individuals help our fast-growing team, where you can have a big impact on the success of the product and the company.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
-2-3 years of experience in a customer service role
-2-3 years in a technical support role
-attention to detail and well organized
-background in logistics or transportation null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Bilingual Customer Support Specialist (Spanish)
Posted 15 days ago
Job Viewed
Job Description
As a Bilingual Customer Support Specialist at Sherwin-Williams, you'll play a crucial role in enhancing customer satisfaction by assisting both wholesale and retail customers. Your main responsibility will be to identify customer needs, answer inquiries regarding our broad range of products, and suggest the optimal solutions. You will ensure that any customer concerns are resolved promptly, maintaining adherence to the highest quality and visual standards of our products and store environment.
In this role, you will also be responsible for staying current with product features and contributing to our sales goals while delivering exceptional customer service. The role involves interacting with customers, including minors, and managing cash, payment methods, and other valuable items, which may require a background check to ensure a safe environment for everyone.
You will have the opportunity to work at the following locations:
- 7720 Main St, Fogelsville, PA 18051-1630
- 4690 Broadway, Allentown, PA 18104-3214
- 2241 Macarthur Rd, Whitehall, PA 18052-4528
- 6465 Village Ln, Macungie, PA 18062-8474
At Sherwin-Williams, our mission is to inspire and improve the world by color and protection. Our products help make spaces brighter and more durable. Join our team to make a difference while enjoying valuable rewards and benefits that enhance your health, well-being, and career development.
Key Responsibilities:
- Deliver outstanding customer service to ensure high levels of satisfaction.
- Assist customers in person and over the phone, determining their needs and recommending suitable products and services.
- Build and maintain strong relationships with wholesale and retail customers.
- Process sales transactions accurately per company policies.
- Achieve set sales targets consistently over varying periods.
- Manage work order files and product formulas diligently.
- Retrieve products from sales floor or warehouse efficiently.
- Prepare and tint products as per customer specifications.
- Maintain attractive presentation and organization of the store.
- Support with deliveries when required.
- Stay knowledgeable about product offerings to assist customers effectively.
- Adhere to inventory control guidelines.
- Propose strategies for enhancing sales.
Minimum Requirements:
- Must be at least 18 years old.
- Legal authorization to work in the country without sponsorship.
- Proficient in reading, writing, comprehending, and communicating in English and Spanish.
- Possess a valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion.
- Availability to work scheduled hours, including evenings and weekends.
- If currently employed at Sherwin-Williams, a performance appraisal rating of at least 'meets expectations' is required.
Preferred Qualifications:
- High School diploma or GED.
- One year of experience in delivery, retail, or customer service roles.
- Previous experience in selling paint and related products.
- Familiarity with tinting and mixing equipment.
Clinical Support Specialist
Posted 21 days ago
Job Viewed
Job Description
Make a Difference Every DayAre you a compassionate and dedicated to helping others? Join our team and play a vital role in supporting the emotional and cognitive health of residents in long-term care settings. We are seeking a Clinical Support Specialist to conduct BIMS (Brief Interview for Mental Status) and PHQ-9 (Patient Health Questionnaire) screenings, ensuring residents receive the comprehensive care they deserve.This position will require visiting facilities in the following locations: BethlehemEastonReadingWhat You'll Do:Conduct BIMS and PHQ-9 screenings with residents in compliance with federal and state guidelines.Collaborate with interdisciplinary teams to evaluate and support residents' cognitive and emotional well-being.Provide insight and documentation that informs care planning and improves residents' quality of life.Maintain accurate records and adhere to confidentiality standards.Build trusting relationships with residents and facilities, helping to foster a supportive community.What We're Looking For:Previous experience in long-term care, skilled nursing, or geriatric setting.Familiarity with BIMS, PHQ-9, and resident assessment protocols (MDS).Excellent interpersonal, communication, and documentation skills.Empathy, patience, and professionalism in every interaction.Why You'll Love Working With Us:Fully Benefited Role, including:Company-paid Medical, Dental, and Vision InsuranceGenerous Paid Time Off (PTO)Paid Holidays401(k) Retirement Plan - Plan for your future with employer supportMeaningful Work: Help improve the mental wellness and quality of life for seniors in our care.Supportive Culture: Be part of a team that values collaboration, respect, and holistic care.Career Growth: Ongoing training and development opportunities.
STUDENT SUPPORT SPECIALIST
Posted 22 days ago
Job Viewed
Job Description
A Student Support Specialist provides behavioral and academic assistance for students within the school setting. The essential function of this position is to intervene with behavioral and academic support that is consistent with KidsPeace Model of Care and Safe Crisis Management. The position consist of circulating through classrooms to assist with assignments, provide crisis intervention to students, collect data, form therapeutic relationships and reinforce on task behavior. The Student Support Specialist will be able to implement crisis management techniques while supporting education needs of the student.
Job Duties / Essential Functions
Assist in classroom routines including daily expectations and education related support while ensuring a safe learning environment.
Assigned to float in residential houses before and after school hours within a daily shift.
Act as building floater in halls, bathrooms and playgrounds to ensure safe learning environment.
Fully perform restraints as necessary when ordered by a licensed professional using the current approved KidsPeace restraint methodology on youth who may weigh in excess of 250 pounds and who are verbally or physically threatening or otherwise presenting a threat to themselves or others.
Transport students to place of residence and report behavior to relevant person, as necessary.
Other tasks as assigned by the administrative team.
Provide crisis intervention to KidsPeace students, complete reporting and record keeping.
Attend to the behavioral and emotional needs of the student.
Qualifications (Education, Training and Experiences)
-
Experience with social and emotionally challenged children or adolescents preferred.
-
Must possess basic personal computer knowledge and skills.
-
Must be at least 21 years of age.
-
Valid driver's license required.
-
Training given to obtain Safe Crisis Management and CPR/First Aid certified.
-
L.S.C.I certification needs be obtained within 6 months of hire date.
-
High school diploma or equivalent required. Bachelor's Degree in Mental Heath or related field preferred.
payrate: $17.50 - $18.50 hourly
KidsPeace is proud to be an equal opportunity employer supporting workforce diversity.
Dayforce Support Specialist
Posted today
Job Viewed
Job Description
Job Description
Title:HRIS Administrator (Subcontract at an NRI Client)
Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title).Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI.
Overview:
As an HRIS Administrator, you will be a key player in our HR and payroll operations, providing advanced technical support and guidance to our employees and managers. You will be responsible for resolving complex issues, leading system enhancements, and ensuring optimal performance of our Dayforce system.
Responsibilities:
Advanced Troubleshooting:
- Diagnose and resolve complex Dayforce issues, including system errors, data discrepancies, and integration problems.
- Utilize advanced troubleshooting techniques to identify root causes and implement effective solutions.
System Administration:
- Manage user access permissions, security settings, and system configurations.
- Perform system maintenance tasks like data backups, upgrades, and patches.
Process Optimization:
- Identify opportunities to streamline processes and improve system efficiency.
- Develop and implement process improvements to enhance user experience and reduce support requests.
Training and Knowledge Sharing:
- Conduct training sessions and create documentation to educate users on best practices and new features.
- Mentor junior support staff and share knowledge to foster a strong support team.
Project Management:
- Lead and participate in system implementation, upgrade, and configuration projects.
- Collaborate with cross-functional teams to ensure successful project delivery.
Data Analysis and Reporting:
- Utilize data analysis tools to identify trends, anomalies, and potential issues.
- Generate reports and metrics to monitor system performance and user adoption.
Qualifications:
- Extensive experience with HRIS systems, particularly Dayforce.
- In-depth knowledge of HR and payroll processes and regulations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Advanced proficiency in Microsoft Office Suite.
Preferred Qualifications:
- HR certification (e.g., PHR, SPHR).
- Experience with scripting or programming languages.
- Knowledge of database administration and SQL.
Scheduling Support Specialist- OSA
Posted today
Job Viewed
Job Description
Job Description
Basic Purpose
Inspired by faith, we strive to enrich individual life journeys for all by providing high quality service in a cheerful, timely manner and by communicating, coordinating, and cooperating with others to attain goals.
Job Overview:
As part of the Otterbein Staffing Agency team, the Scheduler assists with the detailed day-to-day management of the business. Scheduler is the expert user of the Scheduling Platform and continually fills open shifts in all markets and all locations including last minute needs created by call-offs and no call no shows. The Scheduler will support the Business Office Manager in a variety of administrative and customer focused tasks becoming the go-to person on the team for a variety of projects and duties that are administrative in nature
Status: Full-time, 40 hours per week
- Monday – Friday; every third week Monday – Thursday, 4 hours Saturday & 4 hours Sunday
- Shares on-call during the week and every third weekend with OSA Director and Business Office Manager
Key Responsibilities Include but are not limited to the following.
Provide excellent customer service; the first point of contact for OSA employee questions – the face of OSA
Scheduling
- Expert user of the Scheduling Platform (currently Schedule Pop)
- Competently navigates and uses related Otterbein systems
- Assist location management and OSA employees in using and understanding the scheduling platform
- Proactively ensure coverage of all open shifts within each market through developing a system to keep track of which shifts are not filled and look ahead to anticipate potential openings to fill
- Use a myriad of approaches and tools to cover the open shift; often using a higher level of promotion to fill shifts
- Promptly work to fill open shifts when a call-off or unexpected vacancies occur
- Track call-offs and notify Director of status for potential disciplinary action
- Conduct interviewing, hiring and training for staffing agency openings
- Conduct follow-up checks to make sure the employee is actively working while resolving any issues and enhance employee engagement in filling open shifts
- Schedule and book short term contracts
- New Employees Support:
- Input into scheduling platform
- Schedule their first shifts
- Train on how to use the scheduling platform
- Assist in the onboarding to help new employees understand the Otterbein culture and to reconfirm the company's standards
- Rotate call every third weekend to address last minute call offs, shift vacancies. etc
Administrative Support
- Evaluate and resolve problems in a timely manner, escalating as needed
- Administrative assistance such as taking phone calls, emails, mail and filling
- Accurately enter data into HRIS and scheduling system, from a range of sources
- Prepare standard and ad hoc reports from various systems
- Assist in the employee onboarding to help new employees understand the Otterbein culture and to reconfirm the company's standards
- Ensure new employees receive badge and welcome package
- Maintain knowledge of industry trends; help ensure compliance.
- Perform other duties as assignee
Workdays//Travel
- Full-time: 40 hours per week
- Monday – Friday; every third week Monday – Thursday, 4 hours Saturday & 4 hours Sunday
- Shares on-call during the week and every third weekend with OSA Director and Business Office Manager
- Occasional same day travel
- Monday – Friday; every third week Monday – Thursday, 4 hours Saturday & 4 hours Sunday
Qualifications
- Education : High School diploma required. Associates or Bachelor's degree preferred.
- Experience : Minimum of 1 year call center or customer service.
- Experience : Minimum of 1 year experience in scheduling
- Staffing Agency and/or Healthcare experience preferred.
- Computer Skills : Proficient in the Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- UKG, Greenhouse ATS experience is a significant plus.
BENEFITS*
Health & Wellness
- Medical Insurance with free virtual doctor visits
- Vision & Dental Insurance
- Pet Insurance
- Life Insurance
- Employee Assistance Program (EAP) for personal and professional support
Financial Security
- 401(k) Retirement Savings Plan with company match
- Paid Time Off (PTO) that accrues immediately from day one
- Paid Holidays for a healthy work-life balance
- Access to DailyPay , enabling you to access up to 100% of your earned wages on a daily basis
- Tuition Reimbursement up to $5,250 per year for ANY field of study
- Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
- Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
- Legal & Identity Theft Protection
Growth & Development
- University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
- Multiple Partner Discounts available for various products and services through Access Perks
- Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
*Some benefits, including PTO and tuition reimbursement, are based on hours worked.
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Scheduling Support Specialist- OSA
Posted today
Job Viewed
Job Description
Job Description
Basic Purpose
Inspired by faith, we strive to enrich individual life journeys for all by providing high quality service in a cheerful, timely manner and by communicating, coordinating, and cooperating with others to attain goals.
Job Overview:
As part of the Otterbein Staffing Agency team, the Scheduler assists with the detailed day-to-day management of the business. Scheduler is the expert user of the Scheduling Platform and continually fills open shifts in all markets and all locations including last minute needs created by call-offs and no call no shows. The Scheduler will support the Business Office Manager in a variety of administrative and customer focused tasks becoming the go-to person on the team for a variety of projects and duties that are administrative in nature
Status: Full-time, 40 hours per week
- Monday – Friday; every third week Monday – Thursday, 4 hours Saturday & 4 hours Sunday
- Shares on-call during the week and every third weekend with OSA Director and Business Office Manager
Key Responsibilities Include but are not limited to the following.
Provide excellent customer service; the first point of contact for OSA employee questions – the face of OSA
Scheduling
- Expert user of the Scheduling Platform (currently Schedule Pop)
- Competently navigates and uses related Otterbein systems
- Assist location management and OSA employees in using and understanding the scheduling platform
- Proactively ensure coverage of all open shifts within each market through developing a system to keep track of which shifts are not filled and look ahead to anticipate potential openings to fill
- Use a myriad of approaches and tools to cover the open shift; often using a higher level of promotion to fill shifts
- Promptly work to fill open shifts when a call-off or unexpected vacancies occur
- Track call-offs and notify Director of status for potential disciplinary action
- Conduct interviewing, hiring and training for staffing agency openings
- Conduct follow-up checks to make sure the employee is actively working while resolving any issues and enhance employee engagement in filling open shifts
- Schedule and book short term contracts
- New Employees Support:
- Input into scheduling platform
- Schedule their first shifts
- Train on how to use the scheduling platform
- Assist in the onboarding to help new employees understand the Otterbein culture and to reconfirm the company's standards
- Rotate call every third weekend to address last minute call offs, shift vacancies. etc
Administrative Support
- Evaluate and resolve problems in a timely manner, escalating as needed
- Administrative assistance such as taking phone calls, emails, mail and filling
- Accurately enter data into HRIS and scheduling system, from a range of sources
- Prepare standard and ad hoc reports from various systems
- Assist in the employee onboarding to help new employees understand the Otterbein culture and to reconfirm the company's standards
- Ensure new employees receive badge and welcome package
- Maintain knowledge of industry trends; help ensure compliance.
- Perform other duties as assignee
Workdays//Travel
- Full-time: 40 hours per week
- Monday – Friday; every third week Monday – Thursday, 4 hours Saturday & 4 hours Sunday
- Shares on-call during the week and every third weekend with OSA Director and Business Office Manager
- Occasional same day travel
- Monday – Friday; every third week Monday – Thursday, 4 hours Saturday & 4 hours Sunday
Qualifications
- Education : High School diploma required. Associates or Bachelor's degree preferred.
- Experience : Minimum of 1 year call center or customer service.
- Experience : Minimum of 1 year experience in scheduling
- Staffing Agency and/or Healthcare experience preferred.
- Computer Skills : Proficient in the Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- UKG, Greenhouse ATS experience is a significant plus.
BENEFITS*
Health & Wellness
- Medical Insurance with free virtual doctor visits
- Vision & Dental Insurance
- Pet Insurance
- Life Insurance
- Employee Assistance Program (EAP) for personal and professional support
Financial Security
- 401(k) Retirement Savings Plan with company match
- Paid Time Off (PTO) that accrues immediately from day one
- Paid Holidays for a healthy work-life balance
- Access to DailyPay , enabling you to access up to 100% of your earned wages on a daily basis
- Tuition Reimbursement up to $5,250 per year for ANY field of study
- Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
- Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
- Legal & Identity Theft Protection
Growth & Development
- University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
- Multiple Partner Discounts available for various products and services through Access Perks
- Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
*Some benefits, including PTO and tuition reimbursement, are based on hours worked.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
Posted 4 days ago
Job Viewed
Job Description
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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TECHNICAL SUPPORT SPECIALIST - US Residence based position
Posted 4 days ago
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Job Description
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Hope | United States : Kansas : Overland Park | United States : Kansas : Plains | United States : Kansas : Residence Based | United States : Kansas : Shawnee Mission | United States : Kansas : Stilwell | United States : Kansas : Topeka | United States : Kansas : Ulysses | United States : Kansas : WICHITA E | United States : Kansas : Wichita | United States : Kentucky : ASHLAND | United States : Kentucky : ELIZABETHTOWN | United States : Kentucky : LEXINGTON E | United States : Kentucky : Lexington | United States : Kentucky : Louisville | United States : Kentucky : Owensboro | United States : Kentucky : Residence Based | United States : Kentucky : Richmond | United States : Kentucky : SOMERSET | United States : Louisiana : ALEXANDRIA | United States : Louisiana : Baton Rouge | United States : Louisiana : LAKE CHARLES | United States : Louisiana : Lafayette | United States : Louisiana : Luling | United States : Louisiana : MONROE | United States : Louisiana : Marrero | United States : 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Minnesota : Duluth | United States : Minnesota : EAGAN SW, MN SPECIALTY | United States : Minnesota : Eagan | United States : Minnesota : Eden Prairie | United States : Minnesota : Edina | United States : Minnesota : Glyndon | United States : Minnesota : Hutchinson | United States : Minnesota : Leland | United States : Minnesota : MANKATO | United States : Minnesota : Mankato | United States : Minnesota : Mapleton | United States : Minnesota : Minneapolis | United States : Minnesota : Olivia | United States : Minnesota : Owatonna | United States : Minnesota : Redwood Falls | United States : Minnesota : Residence Based | United States : Minnesota : Rochester | United States : Minnesota : Sabin | United States : Minnesota : Shakopee | United States : Minnesota : St Paul | United States : Minnesota : Stanton | United States : Minnesota : Stoneville | United States : Mississippi : Biloxi | United States : Mississippi : Columbus | United States : Mississippi : Flora | United States : 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New York : Long Island | United States : New York : Manhattan | United States : New York : Newburgh | United States : New York : Poughkeepsie | United States : New York : Queens | United States : New York : Residence Based | United States : New York : Rochester | United States : New York : SARATOGA SPRINGS | United States : New York : SCHENECTADY | United States : New York : SPRING VALLEY | United States : New York : SYRACUSE S | United States : New York : Schenectady | United States : New York : Staten Island | United States : New York : Syracuse | United States : New York : Tarrytown | United States : New York : UTICA | United States : New York : WEBSTER | United States : New York : White Plains | United States : North Carolina : Asheville | United States : North Carolina : Cary | United States : North Carolina : Chapel Hill | United States : North Carolina : Charlotte | United States : North Carolina : Clayton | United States : North Carolina : DURHAM | United States : North Carolina : DURHAM | United States : North Carolina : Durham | United States : North Carolina : Fayetteville | United States : North Carolina : Gastonia | United States : North Carolina : Greensboro | United States : North Carolina : Greenville | United States : North Carolina : Hickory | United States : North Carolina : Kannapolis | United States : North Carolina : Matthews | United States : North Carolina : Morrisville | United States : North Carolina : Mount Olive | United States : North Carolina : Mt Olive | United States : North Carolina : Pikeville | United States : North Carolina : Raleigh | United States : North Carolina : Research Triangle Park | United States : North Carolina : Residence Based | United States : North Carolina : Rocky Mount | United States : North Carolina : Statesville | United States : North Carolina : Wilmington | United States : North Carolina : Wilson | United States : North Carolina : Winston-Salem | United States : North Dakota : Bismark | United States : North Dakota : Fargo | United States : North Dakota : Grand Fords | United States : North Dakota : Minot | United States : North Dakota : Residence Based | United States : North Dakota : West Fargo | United States : Ohio : AKRON E | United States : Ohio : Akron | United States : Ohio : CANTON | United States : Ohio : CINCINNATI S | United States : Ohio : COLUMBUS S | United States : Ohio : COLUMBUS W | United States : Ohio : Cincinnati | United States : Ohio : Cleveland | United States : Ohio : Columbus | United States : Ohio : DAYTON N | United States : Ohio : Dayton | United States : Ohio : Deshler | United States : Ohio : Findlay | United States : Ohio : Greenville | United States : Ohio : Hamilton | United States : Ohio : Hebron | United States : Ohio : LIMA | United States : Ohio : Lebanon | United States : Ohio : London | United States : Ohio : Lorain | United States : Ohio : MASON | United States : Ohio : Manfields | United States : Ohio : Marion | United States : Ohio : Mentor | United States : Ohio : Residence Based | United States : Ohio : Reynoldsburg | United States : Ohio : St Marys | United States : Ohio : Toledo | United States : Ohio : Troy | United States : Ohio : Washington Courthouse | United States : Ohio : Zanesville | United States : Oklahoma : LAWTON | United States : Oklahoma : Oklahoma City | United States : Oklahoma : Residence Based | United States : Oklahoma : Tulsa | United States : Oklahoma : Turpin | United States : Oklahoma : Yukon | United States : Oregon : Brooks | United States : Oregon : Eugene | United States : Oregon : PORTLAND NORTH | United States : Oregon : Portland | United States : Oregon : ROGUE VALLEY | United States : Oregon : Residence Based | United States : Oregon : Salem | United States : Oregon : WILLAMETTE VALLEY | United States : Oregon : Wilsonville | United States : Pennsylvania : Allentown | United States : Pennsylvania : Bensalem | United States : Pennsylvania : Bethlehem | United States : Pennsylvania : Butler | United States : Pennsylvania : CARLISLE | United States : Pennsylvania : Drexel Hill | United States : Pennsylvania : ERIE | United States : Pennsylvania : Greensburg | United States : Pennsylvania : Harrisburg | United States : Pennsylvania : Indianola | United States : Pennsylvania : Johnstown | United States : Pennsylvania : LANCASTER | United States : Pennsylvania : Lancaster | United States : Pennsylvania : Lawrence | United States : Pennsylvania : Levittown PA | United States : Pennsylvania : Manchester | United States : Pennsylvania : Manheim | United States : Pennsylvania : Myerstown | United States : Pennsylvania : Norristown | United States : Pennsylvania : PHILADELPHIA E | United States : Pennsylvania : PITTSBURGH NE | United States : Pennsylvania : Philadelphia | United States : Pennsylvania : Pittsburgh | United States : Pennsylvania : Pittsburgh Heilman | United States : Pennsylvania : Pottstown | United States : Pennsylvania : Reading | United States : Pennsylvania : Residence Based | United States : Pennsylvania : Saxonburg | United States : Pennsylvania : Scranton | United States : Pennsylvania : State College , Williamsport | United States : Pennsylvania : WILKES BARRE | United States : Pennsylvania : Warrendale | United States : Pennsylvania : West Chester | United States : Pennsylvania : Wilkes Barre | United States : Pennsylvania : York | United States : Pennsylvania : Youngstown | United States : Puerto Rico : Caguas | United States : Puerto Rico : Dorado | United States : Puerto Rico : Guanica | United States : Puerto Rico : Guaynabo | United States : Puerto Rico : Isabela | United States : Puerto Rico : Juana Diaz | United States : Puerto Rico : PUERTO RICO W HYBRID | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Sabana Grande | United States : Puerto Rico : San Juan | United States : Puerto Rico : Santa Isabel | United States : Puerto Rico : Yauco | United States : Residence Based : Residence Based | United States : Rhode Island : Cumberland | United States : Rhode Island : Providence | United States : Rhode Island : Residence Based | United States : Rhode Island : Woonsocket | United States : South Carolina : CHARLESTON NORTH | United States : South Carolina : COLUMBIA WEST | United States : South Carolina : Charleston | United States : South Carolina : Columbia | United States : South Carolina : FLORENCE | United States : South Carolina : Greenville | United States : South Carolina : Greenwood | United States : South Carolina : Hartsville | United States : South Carolina : Myrtle Beach | United States : South Carolina : Residence Based | United States : South Carolina : Spartanburg | United States : South Carolina : Summerville | United States : South Dakota : Aberdeen | United States : South Dakota : Brandon | United States : South Dakota : Harrisburg | United States : South Dakota : Pierre | United States : South Dakota : Rapid City | United States : South Dakota : Residence Based | United States : South Dakota : Sioux Falls | United States : South Dakota : Tea | United States : Tennessee : Brentwood | United States : Tennessee : CLARKSVILLE | United States : Tennessee : Charleston | United States : Tennessee : Chattanooga | United States : Tennessee : Cleveland | United States : Tennessee : Collierville | United States : Tennessee : Cordova | United States : Tennessee : Franklin | United States : Tennessee : Germantown | United States : Tennessee : Hendersonville | United States : Tennessee : Jackson | United States : Tennessee : Johnson City | United States : Tennessee : KNOXVILLE W | United States : Tennessee : Kingsport | United States : Tennessee : Knoxville | United States : Tennessee : Memphis | United States : Tennessee : Murfreesboro | United States : Tennessee : Nashville | United States : Tennessee : Residence Based | United States : Tennessee : Union City | United States : Texas : AMARILLO | United States : Texas : Aiken | United States : Texas : Amarillo | United States : Texas : Arlington | United States : Texas : Austin | United States : Texas : Baytown | United States : Texas : Beaumont | United States : Texas : Big Spring | United States : Texas : Bishop | United States : Texas : Cedar Hill | United States : Texas : Channelview | United States : Texas : College Station | United States : Texas : Corpus Christi | United States : Texas : Dallas | United States : Texas : Denton | United States : Texas : Donna | United States : Texas : Dumas | United States : Texas : El Campo | United States : Texas : El Paso | United States : Texas : Fort Worth | United States : Texas : Friendswood | United States : Texas : Frisco | United States : Texas : Georgetown Temple | United States : Texas : Hale Center | United States : Texas : Haskell | United States : Texas : Houston | United States : Texas : Idalou | United States : Texas : Irving | United States : Texas : KILLEEN | United States : Texas : Laredo | United States : Texas : Littlefield | United States : Texas : Lockhart | United States : Texas : Longview | United States : Texas : Lubbock | United States : Texas : Mansfield | United States : Texas : McAllen | United States : Texas : New Braunfels | United States : Texas : ODESSA | United States : Texas : Pasadena | United States : Texas : Pharr | United States : Texas : Plainview | United States : Texas : Plano | United States : Texas : Residence Based | United States : Texas : SAN ANTONIO W | United States : Texas : San Antonio | United States : Texas : Spring | United States : Texas : Sugarland | United States : Texas : TEXARKANA | United States : Texas : Tomball | United States : Texas : VALLEY NORTH | United States : Texas : VICTORIA | United States : Texas : WICHITA FALLS | United States : Texas : Weslaco | United States : Utah : Clearfield | United States : Utah : Layton | United States : Utah : Ogden | United States : Utah : Residence Based | United States : Utah : Salt Lake City | United States : Utah : Sandy | United States : Vermont : Burlington | United States : Vermont : Residence Based | United States : Vermont : Rutland | United States : Virginia : Arlington | United States : Virginia : CHARLOTTESVILLE | United States : Virginia : Chantilly | United States : Virginia : Charlottesville | United States : Virginia : Chesterfield | United States : Virginia : Fairfax | United States : Virginia : Fredericksburg | United States : Virginia : Hampton | United States : Virginia : Lynchburg | United States : Virginia : Norfolk | United States : Virginia : Residence Based | United States : Virginia : Richmond | United States : Virginia : Roanoke | United States : Virginia : Virginia Beach | United States : Virginia : WOODBRIDGE | United States : Washington : Bothell | United States : Washington : Bremerton | United States : Washington : Issaquah | United States : Washington : Kennewick | United States : Washington : Laconner | United States : Washington : Lynnwood | United States : Washington : Othello | United States : Washington : Residence Based | United States : Washington : SEATTLE N | United States : Washington : SeaTac | United States : Washington : Seattle | United States : Washington : Spokane | United States : Washington : Tacoma | United States : Washington : Warden | United States : West Virginia : Charleston | United States : West Virginia : HUNTINGTON | United States : West Virginia : Institute | United States : West Virginia : MARTINSBURG | United States : West Virginia : MORGANTOWN | United States : West Virginia : New Martinsville | United States : West Virginia : PARKERSBURG | United States : West Virginia : Residence Based | United States : West Virginia : South Charleston | United States : West Virginia : Weirton | United States : Wisconsin : Appleton | United States : Wisconsin : Arlington | United States : Wisconsin : Deforest | United States : Wisconsin : Green Bay | United States : Wisconsin : Janesville | United States : Wisconsin : Livingston | United States : Wisconsin : Madison | United States : Wisconsin : Middleton | United States : Wisconsin : Milwaukee | United States : Wisconsin : Randolph | United States : Wisconsin : Residence Based | United States : Wisconsin : Sussex | United States : Wyoming : Cheyenne | United States : Wyoming : Residence Based
Division: Pharmaceuticals
Reference Code: 851858
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