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Job Description

Job Title: Patient Support Front Desk Specialist

Location: Alleviant Integrated Mental Health – Conway, AR

About Us: . As a leading provider of mental health services, we are committed to delivering compassionate care and support. We are seeking a dynamic and detail-oriented Patient Scheduling Front Desk Specialist to join our team and contribute to our mission.

Position Overview: The Patient Scheduling Front Desk Specialist at Alleviant Integrated Mental Health plays a crucial role in managing patient interactions and ensuring smooth scheduling processes. This position is responsible for communicating with patients and outside referral sources to schedule initial intakes or reschedule appointments. Key responsibilities include handling phone calls, collecting patient demographics and insurance information, explaining insurance benefits and patient responsibilities, and processing payments. This role requires maintaining accurate records, adhering to HIPAA guidelines, and providing exceptional customer service.

Essential Job Functions:

• Answer and manage a high volume of inbound calls promptly and professionally.
• Schedule patient appointments and complete demographic information according to established policies and procedures.
• Verify insurance information and process payments accurately.
• Develop strong organizational and multitasking skills to thrive in a fast-paced environment.
• Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
• Prioritize and organize work to ensure all clients receive timely and effective service.
• Provide support to other staff members as needed.
• Maintain a courteous and professional telephone demeanor.
• Conduct follow-up calls with patients in line with policies and procedures.
• Confirm patient appointments and check patients in and out efficiently.
• Prepare charts for upcoming appointments.
• Perform other duties as assigned.

Physical Demands:

• Ability to work effectively under stress and maintain high concentration and energy levels.

Competencies (Knowledge, Skills, and Abilities):

• High School Diploma or equivalent required.
• Basic understanding of mental health or behavioral health is advantageous.
• Bilingual candidates preferred.
• Experience in a medical office setting is required.
• Proficiency in insurance and patient benefits knowledge is essential.
• Experience in determining patient responsibility and processing patient payments required.
• Previous experience managing multiple providers’ schedules is necessary.
• Solid understanding of HIPAA guidelines and healthcare documentation.
• Ability to work with a diverse population and exhibit strong interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.), with strong typing and computer application skills.
• Competency in operating business machines such as computers, telephones, copiers, and fax machines.

Reports to: Senior Director of Operations

Work Hours:

• Facility hours are 7:30 AM– 5:00 PM

Why Join Us? At Alleviant Integrated Mental Health, you'll be part of a dedicated team committed to making a meaningful difference in our patients' lives. Our Conway clinic offers an exciting opportunity to grow with us and contribute to our vision of comprehensive mental health care.

If you are a motivated individual with a passion for providing exceptional patient care and thrive in a fast-paced environment, we invite you to apply for this position.

Req ID: RQ203203

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Help Desk

Skills:

Call Center,Critical Thinking,Customer Service,Information Technology (IT),Standard Operating Procedure (SOP)

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Are you technically savvy? Would you enjoy a career that directly keeps our nation safe and secure? Can you thrive in a highly structured environment while working with some of the most cutting-edge technologies? If so, General Dynamics Information Technology has an exciting opportunity for you.

GDIT is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.

RESPONSIBILITIES

A day in the life of a Help Desk Technician III with GDIT includes:

• Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available

• Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles

• Thoroughly documenting requests and incidents according to business processes and standard operating procedures

• Documenting detailed, specific work notes regarding the interaction with the customer

• Providing case status updates to management and end-users according to service level guidelines

• Maintaining a high level of courteous customer service at all times

• Communicating with customers at all levels of technical and non-technical skills set

KNOWLEDGE, SKILLS, ABILITIES:

General experience:

• Intermediate level of technical experience with software

• Experience providing support via remote tools

• Demonstrated root-cause analysis skills

Specialized experience:

• Experience in analyzing and troubleshooting military software systems preferred

WHAT WE ARE LOOKING FOR

You MUST have:

• A high school diploma or equivalent; AND

• 3 or more years of related experience

• An active SECRET government clearance

• Ability and willingness to obtain an ITIL or HDI certification within 90 days of hire

• Ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24 X 7 help desk environment

We PREFER you have:

• Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, or Computer Network Defense - Ashore/ Afloat

GDIT IS YOUR PLACE:

? 401K with company match

? Comprehensive health and wellness packages

? Internal mobility team dedicated to helping you own your career

? Rest and recharge with paid vacation and holidays

#CharlestonHelpDesk #TSSCE

The likely hourly rate for this position is between $25.93 - $35.09. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Are you technically savvy? Would you enjoy a career that directly keeps our nation safe and secure? Can you thrive in a highly structured environment while working with some of the most cutting-edge technologies? If so, General Dynamics Information Technology (GDIT) has an exciting opportunity for you.

GDIT is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.

A day in the life of a Help Desk Technician III with GDIT includes:

• Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available
• Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
• Thoroughly documenting requests and incidents according to business processes and standard operating procedures
• Documenting detailed, specific work notes regarding the interaction with the customer
• Providing case status updates to management and end-users according to service level guidelines
• Maintaining a high level of courteous customer service at all times
• Communicating with customers at all levels of technical and non-technical skills set

General experience:

• Intermediate level of technical experience with software
• Experience providing support via remote tools
• Demonstrated root-cause analysis skills

Specialized experience:

• Experience in analyzing and troubleshooting military software systems preferred

You MUST have:

• A high school diploma or equivalent; AND
• 3 or more years of related experience
• An active SECRET government clearance
• Ability and willingness to obtain an ITIL or HDI certification within 90 days of hire
• Ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24 X 7 help desk environment

We PREFER you have:

• Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, or Computer Network Defense Ashore/ Afloat

GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $25.93 - $35.09. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA SC North Charleston

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events.