1 Support Services jobs in Fruitland
Technical Support Engineer - Tier 3
83701 Emmett, Idaho
$75000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Tier 3 Technical Support Engineer to join their dynamic customer support team in **Boise, Idaho, US**. In this critical role, you will be responsible for troubleshooting and resolving complex technical issues escalated from Tier 1 and Tier 2 support teams. You will serve as a subject matter expert for the company's software and hardware products, providing in-depth technical analysis and solutions. This position requires a strong understanding of system administration, networking, and common software applications. You will be expected to diagnose intricate problems, identify root causes, and implement effective resolutions, often involving deep-dive analysis of logs, system configurations, and network traffic. Collaboration with development, quality assurance, and product management teams will be essential to identify product defects, suggest improvements, and ensure timely resolution of customer issues. The ideal candidate will possess excellent problem-solving skills, strong analytical abilities, and the capacity to explain technical concepts clearly and concisely to both technical and non-technical audiences. A passion for customer satisfaction and a commitment to providing exceptional support are paramount. This role offers the opportunity to work on challenging technical problems and contribute to the success of a growing technology company.
Responsibilities:
Responsibilities:
- Diagnose and resolve complex technical issues escalated from lower support tiers.
- Act as a subject matter expert for product-related technical inquiries.
- Perform in-depth analysis of system logs, configurations, and network data to identify root causes of problems.
- Develop and document detailed technical solutions and workarounds.
- Collaborate with development and QA teams to report and track product defects.
- Provide technical guidance and training to Tier 1 and Tier 2 support staff.
- Contribute to the knowledge base with comprehensive technical articles and FAQs.
- Manage customer escalations and ensure timely resolution of critical issues.
- Reproduce and test reported issues to verify fixes.
- Stay up-to-date with product updates and new features.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 3-5 years of experience in technical support, with at least 2 years in a Tier 3 role.
- Strong understanding of operating systems (Windows, Linux, macOS).
- Proficiency in networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with troubleshooting databases, web servers, and common business applications.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a plus.
Apply Now
Be The First To Know
About the latest Support services Jobs in Fruitland !
0