198 Support Services jobs in Linden

Support Services Representative

07087 Union City, New Jersey Catholic Charities of the Archdiocese of Newark

Posted 1 day ago

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Job Description

Catholic Charities of the Archdiocese of Newark is one of New Jersey's largest non-profit social service agencies with programs and facilities serving Bergen, Essex, Hudson, and Union counties.

We are currently seeking a Full Time Support Services Representative for our Patient Accounts department located in Union City, New Jersey .

Job Duties:

  • Answer phones, greet consumers/staff/visitors
  • Manage and maintain the MD/APN schedule
  • Clerical duties including medical records requests
  • Medical record management (scanning and uploading documents into EHR, enter clinical schedules)
  • Other duties as needed by supervisor or site Team Leader.
Job Requirements:
  • Bi-lingual Preferred (English/Spanish)

A high school diploma or GED is preferred but not required. Preferred experience includes two years of related experience.

To Apply submit your resume and cover letter.

Visit our website

Internal Applicants:

Please be advised that current employees applying to open positions within the Agency are required to fill out an Agency Internal Job Application Form which is available for download to all employees on HR's public folders in Outlook. Please forward the completed form to HR via email to the agency email address indicated at the end of the application form.

Agency Mission:

Catholic Charities as a ministry of the Archdiocese of Newark participates in the Church's social mission by recognizing the inherent dignity and worth of all people, especially the poor, marginalized, and vulnerable, and by responding to the corporeal and material needs of those it serves with sincere Christian compassion. The activities of Catholic Charities are inspired and governed by its faith in Jesus Christ, the examples of Sacred Scripture, and the continuing exposition of Catholic social teaching. Through these activities, Catholic Charities strives to assist individuals in need, strengthen families, and to have those it serves experience the redemptive power of God's mercy.

Benefits:

CCAN offers a competitive compensation and comprehensive benefits package for employees, with an 80/20% cost split between employers (80) and employees (20). CCAN is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

Potential eligibility for federal student loan forgiveness.
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Director, Disability Support Services

07079 Pompton Plains, New Jersey Inside Higher Ed

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Job Description

Join to apply for the Director, Disability Support Services role at Inside Higher Ed 1 day ago Be among the first 25 applicants Join to apply for the Director, Disability Support Services role at Inside Higher Ed Get AI-powered advice on this job and more exclusive features. Job No: 496777 Full Time/Part Time: Full-time Location: South Orange Categories: Administrator Seton Hall University seeks a leader in the field as its next Director of Disability Support Services. The Director will guide the development, implementations, and continuous improvement of programs that support the full inclusion of students with disabilities into the academic and social life of the University. They will work closely with a dedicated team and with campus partners to ensure compliance with disability-related laws and regulations while fostering an accessible, inclusive and supportive campus environment. Duties And Responsibilities Leadership and Strategy: Provide strategic direction and leadership for Disability Support Services, aligning department goals with the University's mission and values. Lead and supervise a team of professional staff, ensuring effective delivery of services and resources. Develop and implement policies, procedures, and practices that ensure students with disabilities receive appropriate accommodations, support, and services. Monitor trends, emerging practices, and regulatory changes related to disability services and inclusion. Serves on Division and University Committees as assigned. Student Support: Oversee the evaluation and accommodation processes for students with disabilities, ensuring the delivery of high-quality services. Foster a collaborative relationship with students to assess needs, evaluate accommodation requests, recommend accommodations, and provide guidance on how to navigate academic and campus resources. Advocate for students with disabilities, ensuring they have equal access to academic, extracurricular, and other campus programs. Collaboration & Consultation: Serve as a content expert, meeting regularly with faculty and administrators including but not limited to Residence Life, Academic Support Services areas, Registrar's Office, Dining Services, and Facilities, to provide guidance regarding compliance requirements and college policy with respect to access and accommodations for students with disabilities. Serve as a resource and consultant to faculty and staff on disability-related issues, including accommodations, universal design for learning, and fostering inclusive classroom and campus environments. Assess student, departmental, and campus facilities as related to accessibility and disability and make recommendations for necessary changes and improvements to adapt to the needs of the student population. Provide consultation and support related to access and accommodations for University events. Compliance & Reporting: Ensure the college's compliance with all applicable federal, state, and local regulations (e.g., ADA, Section 504 of the Rehabilitation Act). Maintain and update accurate records of accommodations and services provided to students, ensuring confidentiality and adherence to privacy laws (FERPA). Monitor and report on the effectiveness of accessibility programs and services, providing data-driven recommendations for improvement. Knowledge of case law, court rulings, current practices and trends/developments in the field of disabled student services in postsecondary education. Training & Development: Design and implement training programs for faculty, staff, and student leaders on disability awareness, legal responsibilities, and best practices for creating an inclusive campus. Stay current on research . Budget & Resource Management: Oversee the budget for Disability Support Services, ensuring efficient allocation of resources to meet the needs of students. Identify and pursue external funding opportunities (e.g., grants) to enhance services and resources for students with disabilities. Required Qualifications Master's Degree in Higher Education, Special Education, Counseling or Social Work. Minimum 5-8 years prior relevant experience working with students with disabilities in a college or university setting. Previous supervisory experience. Salary Range $80,240 - $10,330 Exempt/Nonexempt: Exempt Benefits Information For details about employee benefits, see: Life today is complex. That's why Seton Hall University offers a comprehensive package of benefits and programs to help you simplify and enrich your life. These benefits are important elements of your total university compensation package. Benefits include but are not limited to bundled medical, prescription, and vision insurance, dental insurance, and life insurance, and retirement plan. Physical Demands: General Office Environment Special Instructions To Applicants List contact information for three professional references Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action. Advertised: 28 April 2025 Eastern Daylight Time Application Closes: Eastern Daylight Time To apply, visit Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-e375cc7d68535e468f74516bbe9c72eb Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Other Industries Online Audio and Video Media Referrals increase your chances of interviewing at Inside Higher Ed by 2x Sign in to set job alerts for “Director of Support Services” roles. New York, NY $110 000.00- 130,000.00 5 days ago Director - Customer Support, Service Improvement Director, Guest Experience and Venue Operations New York, NY 110,000.00- 130,000.00 2 weeks ago New York, NY 150,000.00- 175,000.00 5 days ago New York, NY 120,000.00- 130,000.00 2 weeks ago New York, NY 140,000.00- 180,000.00 1 week ago New York City Metropolitan Area 110,000.00- 150,000.00 2 weeks ago EXECUTIVE DIRECTOR, APS SUPPORT SERVICES New York City Metropolitan Area 140,000.00- 160,000.00 1 week ago New York, NY 140,000.00- 160,000.00 5 days ago Woodbridge, NJ 127,500.00- 172,500.00 1 week ago New York, NY 160,000.00- 185,000.00 2 weeks ago New York, NY 130,000.00- 160,000.00 1 month ago New York, NY 120,000.00- 150,000.00 1 week ago Parsippany, NJ 180,000.00- 200,000.00 1 week ago Peapack, NJ 150,000.00- 180,000.00 2 weeks ago Associate Executive Director of Hospitality Services Wayne, NJ 105,000.00- 120,000.00 5 days ago Clifton, NJ 150,000.00- 175,000.00 4 days ago Edison, NJ 115,000.00- 135,000.00 1 day ago New York City Metropolitan Area 140,000.00- 160,000.00 1 week ago Manhattan, NY 129,000.00- 161,000.00 2 weeks ago New York, NY 130,000.00- 205,000.00 4 days ago Director of Hospital Administration & Support Services Bronx, NY 156,757.00- 197,170.00 3 weeks ago Morristown, NJ 180,000.00- 260,000.00 1 week ago New York, NY 100,000.00- 150,000.00 2 weeks ago Cranford, NJ 170,000.00- 190,000.00 2 weeks ago New York, NY 135,000.00- 150,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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Support Services Technician, EMS

07175 Newark, New Jersey University Hospital, Newark NJ

Posted 14 days ago

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Job Description

Overview

About the Role

The Support Services Technician plays a key role in ensuring the operational efficiency of the EMS department by providing logistical support for IT application monitoring and troubleshooting, managing the procurement and distribution of both medical and non-medical equipment and supplies, ensuring EMS units meet New Jersey Department of Health standards, and maintaining the department's readiness to respond to emergency calls.

Responsibilities

What You'll Do
  • Provide logistical support for monitoring and troubleshooting University Hospital IT applications.
  • Manage the procurement and distribution of medical and non-medical equipment and supplies.
  • Ensure EMS units comply with New Jersey Department of Health regulations.
  • Maintain the EMS department's readiness to respond to emergency assistance requests.
Qualifications

What You'll Bring
  • High School Diploma or equivalent required.
  • Active, valid certification as an Emergency Medical Technician or a Paramedic
  • Minimum of one (1) year of logistics experience preferred.
  • At least two (2) years of EMS experience required.
  • At least two (2) years of EMS driving experience with a good driving record required.
  • Commercial Driver's License (CDL) with passenger endorsement preferred.
  • Must be able to pass a medical evaluation and respirator fit test.
  • Must be able to wear an N95 particulate respirator in compliance with PEOSHA standards.
  • Ability to read, write, speak, understand, or communicate in English sufficiently to perform job duties.
  • Strong interpersonal skills required.
  • Exceptional customer service skills required.


Compensation

The expected hourly range for this position is TT 1825: $25.05 - $26.31 per hour, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation's leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we'd love to meet you.

University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit
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Administrative Director (RN) Perioperative Support Services

07039 Livingston, New Jersey RWJBarnabas Health

Posted 1 day ago

Job Viewed

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Job Description

Administrative Dir Pt Care Location: Cooperman Barnabas Medical Ctr Department Name: Perioperative Support Services Req : 000209024 Status: Salaried Shift: Day Pay Range: $150,000.00 - $190,000.00 per year Pay Transparency: The above reflects the an Director, Support, Administrative, Patient Care, Service, Health, Healthcare

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CRM Solution Architect, Patient Support Services

07960 Morristown, New Jersey Sanofi

Posted today

Job Viewed

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Job Description

Job Title: CRM Solution Architect, Patient Support Services

Location: Cambridge, MA Morristown, NJ (Hybrid 3 days a week onsite)

About the Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

We are seeking a skilled, hands-on CRM Solution Architect to join our team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making within our organization.  The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing (Snowflake), ETL pipelines and cloud platforms will be key to your success in this role.

Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities:

  • Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms.

  • Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.  

  • Ensure alignment with Enterprise architecture strategy and adherence to governance standards.

  • Translate business and technical requirements into an architectural blueprint and design specifications.

  • Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.)

  • Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.

  • Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies.

  • Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.

  • Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations

  • Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.

  • Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities.

  • Proactively identify and capitalize upon opportunities to share/re-use existing components where possible.

  • Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.

  • Identify and communicate business, application, and technical risks associated with application implementation.

  • Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle.

  • Create/maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally.

  • Provide expert knowledge of technical and application architecture to the various development teams.

  • Create and maintain current and target-state architecture roadmaps aligned with business needs.

  • ·Manage individual workload and deliver on agreed-upon milestones and date commitments.

  • Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges.

  • Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.

  • Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner.

  • Stay current with industry trends and best practices and evaluate and recommend emerging SFDC technologies.

About You

Key Qualifications: 

  • 5 years of extensive experience in architecting solution using Salesforce OmniStudio. Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using OmniScripts & Data Raptors.

  • Bachelor's degree in a relevant field.

  • Salesforce certified Application and System Architect preferred.

  • Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent management.

  • Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.

  • Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives.

  • Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space.

  • Knowledge of GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions.

  • Experience in encryption, data masking and data anonymization techniques

  • Detail-oriented, customer-driven, and able to work well across time zones on a global team.

  • Ability to work collaboratively as a team player, fostering a positive and productive work environment.

  • Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines.

  • Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills

  • Experience executing cloud-native technologies and API Strategies

  • Strong experience with agile-based development methodologies, with direct experience as a Solution Architect preferred.

Nice to haves:

  • Understanding of the life sciences/pharma industry and its specific data architecture requirements.

  • Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management

  • Experience with public cloud services such as AWS and Azure.

  • Experience with data warehousing platforms, specifically cloud-based Snowflake

  • Experience in creating (C4) architecture models to visualize and document the software architecture of systems.

  • Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau.

  • Familiarity with AI/ML capabilities.

  • Familiarity with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform, etc.

  • Experience with Informatica iPaaS

Why Choose Us?

  • Bring the miracles of science to life alongside a supportive, future-focused team.

  • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

View Now

CRM Solution Architect, Patient Support Services

07960 Morristown, New Jersey Sanofi

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Title: CRM Solution Architect, Patient Support Services

Location: Cambridge, MA Morristown, NJ (Hybrid 3 days a week onsite)

About the Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

We are seeking a skilled, hands-on CRM Solution Architect to join our team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making within our organization.  The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing (Snowflake), ETL pipelines and cloud platforms will be key to your success in this role.

Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities:

  • Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms.

  • Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.  

  • Ensure alignment with Enterprise architecture strategy and adherence to governance standards.

  • Translate business and technical requirements into an architectural blueprint and design specifications.

  • Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.)

  • Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.

  • Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies.

  • Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.

  • Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations

  • Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.

  • Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities.

  • Proactively identify and capitalize upon opportunities to share/re-use existing components where possible.

  • Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.

  • Identify and communicate business, application, and technical risks associated with application implementation.

  • Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle.

  • Create/maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally.

  • Provide expert knowledge of technical and application architecture to the various development teams.

  • Create and maintain current and target-state architecture roadmaps aligned with business needs.

  • ·Manage individual workload and deliver on agreed-upon milestones and date commitments.

  • Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges.

  • Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.

  • Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner.

  • Stay current with industry trends and best practices and evaluate and recommend emerging SFDC technologies.

About You

Key Qualifications: 

  • 5 years of extensive experience in architecting solution using Salesforce OmniStudio. Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using OmniScripts & Data Raptors.

  • Bachelor's degree in a relevant field.

  • Salesforce certified Application and System Architect preferred.

  • Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent management.

  • Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.

  • Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives.

  • Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space.

  • Knowledge of GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions.

  • Experience in encryption, data masking and data anonymization techniques

  • Detail-oriented, customer-driven, and able to work well across time zones on a global team.

  • Ability to work collaboratively as a team player, fostering a positive and productive work environment.

  • Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines.

  • Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills

  • Experience executing cloud-native technologies and API Strategies

  • Strong experience with agile-based development methodologies, with direct experience as a Solution Architect preferred.

Nice to haves:

  • Understanding of the life sciences/pharma industry and its specific data architecture requirements.

  • Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management

  • Experience with public cloud services such as AWS and Azure.

  • Experience with data warehousing platforms, specifically cloud-based Snowflake

  • Experience in creating (C4) architecture models to visualize and document the software architecture of systems.

  • Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau.

  • Familiarity with AI/ML capabilities.

  • Familiarity with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform, etc.

  • Experience with Informatica iPaaS

Why Choose Us?

  • Bring the miracles of science to life alongside a supportive, future-focused team.

  • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

View Now

CRM Solution Architect, Patient Support Services

07960 Morristown, New Jersey Sanofi Group

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Title:** CRM Solution Architect, Patient Support Services
**Location:** Cambridge, MA Morristown, NJ (Hybrid 3 days a week)
**About the Job**
Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
We are seeking a skilled, hands-on CRM Solution Architect to join our team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making within our organization. The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing (Snowflake), ETL pipelines and cloud platforms will be key to your success in this role.
Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
**Main Responsibilities:**
+ Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms.
+ Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.
+ Ensure alignment with Enterprise architecture strategy and adherence to governance standards.
+ Translate business and technical requirements into an architectural blueprint and design specifications.
+ Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.)
+ Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.
+ Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies.
+ Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.
+ Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations
+ Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.
+ Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities.
+ Proactively identify and capitalize upon opportunities to share/re-use existing components where possible.
+ Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.
+ Identify and communicate business, application, and technical risks associated with application implementation.
+ Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle.
+ Create/maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally.
+ Provide expert knowledge of technical and application architecture to the various development teams.
+ Create and maintain current and target-state architecture roadmaps aligned with business needs.
+ ·Manage individual workload and deliver on agreed-upon milestones and date commitments.
+ Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges.
+ Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.
+ Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner.
+ Stay current with industry trends and best practices and evaluate and recommend emerging SFDC technologies.
**About You**
**Key Qualifications:**
+ 5 years of extensive experience in architecting solution using Salesforce OmniStudio. Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using OmniScripts & Data Raptors.
+ Bachelor's degree in a relevant field.
+ Salesforce certified Application and System Architect preferred.
+ Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent management.
+ Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
+ Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives.
+ Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space.
+ Knowledge of GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions.
+ Experience in encryption, data masking and data anonymization techniques
+ Detail-oriented, customer-driven, and able to work well across time zones on a global team.
+ Ability to work collaboratively as a team player, fostering a positive and productive work environment.
+ Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines.
+ Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills
+ Experience executing cloud-native technologies and API Strategies
+ Strong experience with agile-based development methodologies, with direct experience as a Solution Architect preferred.
**Nice to haves:**
+ Understanding of the life sciences/pharma industry and its specific data architecture requirements.
+ Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management
+ Experience with public cloud services such as AWS and Azure.
+ Experience with data warehousing platforms, specifically cloud-based Snowflake
+ Experience in creating (C4) architecture models to visualize and document the software architecture of systems.
+ Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau.
+ Familiarity with AI/ML capabilities.
+ Familiarity with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform, etc.
+ Experience with Informatica iPaaS
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$125,250.00 - $180,916.66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
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Trainer, Patient Support Services (Per Diem)

07974 New Providence, New Jersey IQVIA

Posted 16 days ago

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Job Description

**Trainer, Patient Support Services (Per Diem)**
This per diem Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments, for the following roles on an as needed basis determined by project needs:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives as assigned. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training. May also include content development as appropriate based upon project assignments
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College/University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility.
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
**Job Requirements**
+ Ability to collaborate effectively with cross-functional partners in a matrix team environment
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $40 - $45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
View Now

Trainer, Patient Support Services (Per Diem)

07054 Parsippany, New Jersey IQVIA

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

**Trainer, Patient Support Services (Per Diem)**
This per diem Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments, for the following roles on an as needed basis determined by project needs:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives as assigned. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training. May also include content development as appropriate based upon project assignments
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College/University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility.
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
**Job Requirements**
+ Ability to collaborate effectively with cross-functional partners in a matrix team environment
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $40 - $45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
View Now

Clinical Trainer, Patient Support Services (Per Diem)

07054 Parsippany, New Jersey IQVIA

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

**Clinical Trainer, Patient Support Services (Per Diem)**
This per diem Clinical Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a both call center environment and in-person clinical education engagements with patients and healthcare providers. In this project-based, per diem Clinical Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments. With limited guidance, this role will provide expertise to support training initiatives. The Clinical Trainer will need to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Clinical Trainer Responsibilities**
+ Responsible for the development and delivery of aligned training, as well as foundational and advanced clinical skills training supporting both patients and healthcare providers
+ Function as a subject matter expert and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of master slide decks, coordination of presenters for live and virtual training events/POAs, development of workshops, leader guides and train-the-trainer events, and reinforcement training activities
+ Consults and collaborates with client medical, commercial, and regulatory leadership, as well as IQVIA program leadership, to identify training needs/gaps and design and deliver training that enhances team effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College or University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility
**Preferred Qualifications**
+ Active and Unrestricted RN license with at least five (5) years' clinical experience is preferred
+ At least 2-years' experience as a Clinical Trainer, Clinical Nurse Educator, or Patient Ambassador is preferred
+ Experience in remote/virtual pharmaceutical Call Center providing patient education and support preferred
+ Experience delivering training on Motivational Interviewing with patients preferred
+ Experience with common lab testing and diagnostics (ECG, OCT, ECHO, PFT and genetics) preferred
+ Infusion experience preferred
**Job Requirements:**
+ Ability to collaborate effectively with cross-functional partners
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Excellent vendor management skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with coworkers, managers and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $75 - $110 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
View Now
 

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