74 Support Services jobs in Shepherdsville

As a Specialist - Technology Support Services, you will be the trusted advisor and technical support professional for the Wesco Global Solutions business. The Technology Support Services team is the first tier of support in all our technologies. The team are technical advisors to Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES) and Utility and Broadband Solutions (UBS) sales organizations. The Technology Support Services team also supports the Corporate Marketing, Supply Chain Solutions and Category Management groups as Subject Matter Experts.

Responsibilities:

• Deliver credibility and value to our customers in the education and positioning of solutions for technology in various markets.

• Work closely with Sales and key suppliers to build effective solutions that meet the customer expectations and future needs. Educate sales of all the key areas the team supports to get wide and deep in all customer engagements.

• Evaluate each project opportunity and determines the resource requirements to fulfill the tasks. Escalate projects to the Senior Specialist team or Solution Architect team when a project is complex, strategic, or global in nature. Work closely with the Senior Specialist and Solution Architect teams to provide deliverables to meet customer timelines and expectations.

• Engage all sales opportunities or support requests from any country or region. The Technology Support Services team has specialists throughout the globe in various technologies that can be pulled into any project anywhere as the need arises.

• Support the Global Training Program in both a trainer and participant role. The individual will help sales identify and position Supply Chain Solutions to help CSS, EES and UBS maximize sales potential and profitability.

Qualifications:

• DHI (Door Hardware Institute) Certification Required - Architectural Hardware Consultants)

• Associate's degree (U.S.)/College Diploma (Canada), or commensurate years of technical experience required

• Licenses/Certificates/Designations required

• Bachelor's Degree - Technical or engineering discipline, or commensurate years of technical experience preferred

• 5 years of experience in the technical field of expertise in design, implementation and/or commissioning

• Possess a customer-centric mindset

• Possess fundamental computer proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint & Visio

• Demonstrate strong technical skills and the ability to make recommendations within the designated area of responsibility

• BICSI RCDD or Industry Equivalent

• Ability to travel up to 10%

#LI-RS

Job Description

As a Specialist - Technology Support Services, you will be the trusted advisor and technical support professional for the Wesco Global Solutions business. The Technology Support Services team is the first tier of support in all our technologies. The team are technical advisors to Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES) and Utility and Broadband Solutions (UBS) sales organizations. The Technology Support Services team also supports the Corporate Marketing, Supply Chain Solutions and Category Management groups as Subject Matter Experts.

Responsibilities:

• Deliver credibility and value to our customers in the education and positioning of solutions for technology in various markets.
• Work closely with Sales and key suppliers to build effective solutions that meet the customer expectations and future needs. Educate sales of all the key areas the team supports to get wide and deep in all customer engagements.
• Evaluate each project opportunity and determines the resource requirements to fulfill the tasks. Escalate projects to the Senior Specialist team or Solution Architect team when a project is complex, strategic, or global in nature. Work closely with the Senior Specialist and Solution Architect teams to provide deliverables to meet customer timelines and expectations.
• Engage all sales opportunities or support requests from any country or region. The Technology Support Services team has specialists throughout the globe in various technologies that can be pulled into any project anywhere as the need arises.
• Support the Global Training Program in both a trainer and participant role. The individual will help sales identify and position Supply Chain Solutions to help CSS, EES and UBS maximize sales potential and profitability.

Qualifications:

• DHI Certification Required
• Associates' Degree (U.S.)/College Diploma (Canada), or commensurate years of technical experience required
• Licenses/Certificates/Designations required
• Bachelor's Degree - Technical or engineering discipline, or commensurate years of technical experience preferred
• 5 years of experience in the technical field of expertise in design, implementation and/or commissioning
• Possess a customer-centric mindset
• Possess fundamental computer proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint & Visio
• Demonstrate strong technical skills and the ability to make recommendations within the designated area of responsibility
• BICSI RCDD or Industry Equivalent
• Ability to travel up to 10%

#LI-RS

About Us

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and/or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here.

About the Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

**WHO WE ARE**
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
**TOTAL REWARDS**
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.
**Expected salary range of $72,900 to $81,000** , varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
**PRIMARY PURPOSE OF POSITION**
The Business Support Services Analyst supports the management and enhancement of strategies of the company's Expense Management, Travel, Credit Card and Supplier Maintenance programs.
**PRIMARY DUTIES AND ACCOUNTABILITIES**
+ Provide support and guidance across Constellation Business Units on Expense Management, Travel, Credit Card and Supplier Maintenance programs and activities
+ Support third-party offshore service provider relationship. Functions as primary escalation contact for questions/issues from third-party service provider who provides daily expense management, travel, credit card and Supplier maintenance support.
+ Processing of Supplier Maintenance form for Voucher Suppliers
+ Encourage and assist suppliers with enrolling in the Supplier Portal
+ Leverage industry best practices to identify and implement enhancements to the expense system to provide efficiencies and improve the business partners' system experience.
+ Provide support and guidance to business partners across the company while ensuring adherence and compliance to policies, procedures, and processes.
+ Execute compliance activities including ensuring accuracy and completeness of Supplier records to include W9s, Taxpayer IDs and banking instructions while ensuring compliance with IRS guidelines.
+ Regularly communicates with Suppliers and our Service Business Partners to resolve questions and respond to inquiries.
+ Key Program and Operational Responsibilities
+ Perform tasks in support of month-end close for Corporate Credit Card Program
+ Perform tasks in support of monthly credit card payment
+ Update and maintain training documents for Expense Management and Supplier Management programs as well as the tools used to execute these programs.
+ Execute periodic reviews of and perform updates to procedures including, but not limited to, expense management, Supplier database, identifying duplicate suppliers and validating Supplier record integrity.
+ Manage yearly allocation of Travel amenities from preferred airline providers
+ Participate in yearly Hotel RFP conducted by TMC
+ Additional Projects and Initiatives as Assigned
+ Support and partner with broader Accounts Payable team in improving the overall Procure-to-Pay process and systems
+ Act as Liaison for Virtual Credit Card Program with Partner Bank(s)
+ Assist in Expense Management system and Supplier Maintenance system testing as needed.
**MINIMUM QUALIFICATIONS**
+ Bachelor's Degree with 2 years' experience or High School Diploma or Equivalent (i.e. GED) with 5 years of related experience
+ Excellent MS Office Suite skills, including Outlook and Teams
+ Experience working with Procure-To-Pay systems and /or Expense Management systems
+ Strong written and oral communication skills, with ability to provide premier service to both internal and external partners
+ Strong service orientation and focus on business partnership; experience in navigating and balancing multiple customer needs
+ Detail oriented with a high level of accuracy
+ Some Travel Required
Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

As a Specialist - Technology Support Services, you will be the trusted advisor and technical support professional for the Wesco Global Solutions business. The Technology Support Services team is the first tier of support in all our technologies. The team are technical advisors to Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES) and Utility and Broadband Solutions (UBS) sales organizations. The Technology Support Services team also supports the Corporate Marketing, Supply Chain Solutions and Category Management groups as Subject Matter Experts.
**Responsibilities:**
+ Deliver credibility and value to our customers in the education and positioning of solutions for technology in various markets.
+ Work closely with Sales and key suppliers to build effective solutions that meet the customer expectations and future needs. Educate sales of all the key areas the team supports to get wide and deep in all customer engagements.
+ Evaluate each project opportunity and determines the resource requirements to fulfill the tasks. Escalate projects to the Senior Specialist team or Solution Architect team when a project is complex, strategic, or global in nature. Work closely with the Senior Specialist and Solution Architect teams to provide deliverables to meet customer timelines and expectations.
+ Engage all sales opportunities or support requests from any country or region. The Technology Support Services team has specialists throughout the globe in various technologies that can be pulled into any project anywhere as the need arises.
+ Support the Global Training Program in both a trainer and participant role. The individual will help sales identify and position Supply Chain Solutions to help CSS, EES and UBS maximize sales potential and profitability.
**Qualifications:**
+ **_DHI (Door Hardware Institute) Certification Required - Architectural Hardware Consultants)_**
+ Associate's degree (U.S.)/College Diploma (Canada), or commensurate years of technical experience required
+ Licenses/Certificates/Designations required
+ Bachelor's Degree - Technical or engineering discipline, or commensurate years of technical experience preferred
+ 5 years of experience in the technical field of expertise in design, implementation and/or commissioning
+ Possess a customer-centric mindset
+ Possess fundamental computer proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint & Visio
+ Demonstrate strong technical skills and the ability to make recommendations within the designated area of responsibility
+ BICSI RCDD or Industry Equivalent
+ Ability to travel up to 10%
#LI-RS

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 13 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

SCHEDULE: Full Time, Hybrid
TRAVEL REQUIRED: 0% - 25%

COMPENSATION: $43,465.00 to $87,738.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.

About Our Opportunity

The Service Desk Technician provides first level system support, problem identification, resolution or escalation to level two support. Provides systems support to offices by reviewing/analyzing requests and providing solutions. This position is expected to resolve a wide variety of system support issues and identify problems or issues that require departmental leadership team for resolution. Organizes and prioritizes work to meet processing deadlines.

How You Will Spend Your Time

• Provide support on system support requests or escalates to the proper level of support. Support may include phone and tablet support, external customer support with online tools, field office visits for rollouts, video conferencing support, new employee setups, software deployments, and computer setups, and team based troubleshooting.
• Able to provide support via phone queue, walkup support, chatinstant messaging, and emailportal support.
• Document system problem, solutions and resolution in ticketing system.
• Communicates effectively with customers, Farm Credit Mid-America employees, Agribank staff, Farm Credit Services of America, and other vendors to process and account system activity an accurate and timely manner.
• Resolve level one system support inquires in a timely manner.
• Maintain expertise in business systems and association practices to provide technical support to field office staff on business system issues.
• Coordinate with Louisville office staff to identify and implement system/procedural changes.
• Assist/participate in training staff.
• Participate actively in team meetings to support Business Technology leaders, maintain improve team performance, and identify issues for discussion and training.
• Participate in special business system projects or training.
• Actively participates and represents the Business Technology department on cross functional teams.
• Complete HDI Support Center Analyst and ITIL Foundations training.

Minimum Education & Experience

Associate's Degree in computer science, business or related field or equivalent work experience and one year service desk experience. Demonstrated experience providing Tier 1 support to help people solve IT related problems or user support is preferred.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.

#LI-HYBRID

Overview:
We're seeking a Service Desk Technician to provide hands-on assistance for hardware and service desk operations focused on interactive racing kiosks. This role involves active troubleshooting, high-level support, and a strong customer service mindset.
Key Responsibilities:
+ Maintain and support kiosk hardware in live racing environments
+ Provide front-line help desk and service desk assistance
+ Troubleshoot technical issues swiftly and effectively
+ Deliver high-quality support to end users and staff
+ Ensure seamless performance during high-traffic racing days
Qualifications:
+ Proven expertise in help desk, service desk, and customer support roles
+ Strong troubleshooting skills across hardware/software environments
+ Adaptable mindset and openness to taking on new responsibilities
+ Comfortable working in fast-paced, high-attendance event settings
Pay and Benefits
The pay range for this position is $17.00 - $18.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Aug 12, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
Robert Half is looking for a highly organized and proactive Service Desk Coordinator to join our client in Boston, Massachusetts. This role is pivotal in ensuring the smooth operation of their service desk, including managing ticket queues, dispatching support teams, and maintaining efficiency in service delivery. If you're passionate about optimizing workflows, coordinating resources, and delivering exceptional client service, this position offers a fantastic opportunity to grow within a dynamic and collaborative environment.
Responsibilities:
- Oversee and manage the help desk ticket queue to ensure timely responses and proper escalation of issues.
- Coordinate the dispatching of service desk teams to client sites as needed.
- Monitor team workflows to ensure focus on priority tasks and adherence to service standards.
- Assist with project management tasks, including planning, tracking, and execution of IT projects.
- Collaborate with vendors for procurement, licensing, and resource allocation to meet organizational needs.
- Maintain accurate documentation of processes, systems, and service delivery updates.
- Identify inefficiencies in service delivery and recommend improvements to enhance operations.
- Facilitate client reporting and scheduling to ensure seamless communication and support.
- Support internal coordination efforts, including meeting calendars and resource planning.
Requirements - Minimum of 3 years of experience in a service coordination, project coordination, or IT operations role.
- Familiarity with tools and systems used in Managed Service Provider environments, such as ConnectWise or Autotask.
- Strong multitasking and organizational skills, with the ability to prioritize tasks effectively.
- Proven ability to communicate clearly and professionally with both internal teams and external clients.
- Experience in resource allocation, procurement management, or project documentation is a plus.
- Problem-solving mindset with attention to detail and a focus on continuous improvement.
- Comfortable working in a fast-paced environment with multiple priorities.
- Open to learning new tools, systems, and processes to enhance service delivery. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Overview**
**_JOB TITLE:_**
Service Desk Agent
**_CAYUSE COMPANY:_**
Cayuse Commercial Services
**_LOCATION_**
Remote (M-F 6pm-3am EST)
**_SALARY:_**
$20.00-$2.00/hr
**_EMPLOYEE TYPE:_**
Full-Time Hourly Non-Exempt
The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer
+ Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool
+ Provide assistance and information to the customer in a prompt manner
+ Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters
+ Mobile telephony and device support
+ Video Conference Unit Troubleshooting
+ IP Telephony setup and support
+ Creation of end user accounts and setting permissions
+ Provide end user device management and support, including desktops, laptops, and PDAs
+ Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications
+ Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations)
+ Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team
+ Manages continuous improvement through ongoing collection of data and information regarding customer requirements
+ Monitor and report on performance of IT systems and services
+ Understand and responds to others' using active listening skills and tactful communication
+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding
+ Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication
+ Ensures customer satisfaction through follow up and special efforts
+ Resolve issues following the parameters and guidelines of the client
+ Identify potential system problems and escalate to department contact for resolution
+ Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
+ Assist new employees with training through shadowing opportunities and explanation of work process
+ Other duties as assigned.
**Qualifications**
**Here's What You Need**
+ High school diploma or GED required.
+ Experience preferred Service Desk or Customer Service experience
+ Three (3) to five (5) years of experience in computer systems, customer support or IT support.
+ Experience with ServiceNow IT Service Management System.
+ Customer service experience and strong focus on customer satisfaction.
+ Call center experience.
+ Experience in a technology support organization
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Strong ability to speak with clarity and articulation
+ Strong communication skills; both verbal and written.
+ High degree of comprehension of the issues presented by customers.
+ High degree of problem solving Internal/External Relationships.
+ Apply discretion resulting in appropriate/desired resolutions.
+ Ability to analyze issues and determine root cause and identify appropriate solutions.
+ Ability to connect and build relationships with customers via virtual methods, phone, and email.
+ Ability to independently problem solve.
+ Effective listening skills including the cognitive ability to locate and convey requested information
+ The ability to successfully handle customer requests and document in work management tools and applications
+ Willingness to take initiative with attention to detail
+ Proactive and flexible
+ Must have positive attitude
+ Tolerance to deal with difficult customers and stressful situations
+ Fluidity to work well in teams as well as independently
+ Ability to take phone contacts and answer emails simultaneously
+ Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
+ Sound analytic and cognitive ability to troubleshoot technical problems
+ Speaks with clarity, articulation, and is aware of own non-verbal communication
+ Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
+ Demonstrate ability to learn quickly and thrive in high-energy team environment
+ Must be able to work independently, as well as with a team
+ Ability to function in a diverse work environment.
+ Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
**Desired Qualifications:**
+ Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Delivery Manager**
**Working Conditions**
+ Professional remote office environment.
+ Ability to work M-F 6PM - 3AM EST (overnight)
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD 20.00 - USD 22.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103416_
**Category** _Customer Service/Support_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _Yes_
**Clearance Required** _None_

Job Title: IT Service Desk Analyst

Department: IT Operations

Reports To: IT Service Desk Manager

FLSA Status: Non-Exempt

Located In: Louisville, KY

Travel: 10%-15% as needed

Supervises: No

JOB SUMMARY

The IT Service Desk Analyst works as part of the End User Productivity team, a dedicated group of first and second tier responders committed to delivering exemplary customer support, troubleshooting, and proficient management of IT Service Management Requests and Incidents for Churchill Downs Inc (CDI). This position requires professionalism, excellent communication skills, and a technical support background.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for assisting end users with questions about supported technology platforms
• Diagnose and resolve technical hardware and software issues
• Maintain hardware accountability and inventory
• Develop, maintain, and deploy standard PC image
• Ensure applicable virus and malware protection
• Deploy user equipment and install/configure software
• Perform applicable Active Directory account administration
• Document and publish resolutions as part of ITSM Knowledge Management
• Create, edit and maintain IT knowledge base articles and support documentation.
• Follow standard processes and procedures including escalation and compliance
• Stay current and informed with system statuses, changes, and updates
• Travel may be required (less than 10-15%) depending on need. Subject to change

REGULATORY

Ability to obtain racing and/or gaming licenses as required in any jurisdiction where CDI operates. The Gaming industry is highly regulated and as such demands an extensive background check to obtain a license.

EDUCATION AND EXPERIENCE

• 1+ years in a help desk and/or client-side position supporting client device deployments.
• Demonstrated proficiency in:
  • PC Hardware and Peripherals (A+ related)
  • Windows OS (10/11)
  • Microsoft Office/O365 (2019/2022
• Desktop Imaging
• Patch & Update Management
• Active Directory Management

REQUIRED SKILLS

• Excellent verbal and written communication skills
• Relevant industry-leading ticketing system application(s)
• Microsoft System Center Configuration Manager, Tanium, Ivanti, Service Now, or other equivalent software configuration management applications
• EDR and Endpoint Protection
• Backup and Recovery product suites
• ITIL knowledge or certification - Experience in one or more domains: Incident, Request, Change, Knowledge, and Problem.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Extended periods of sitting at a desk and working on a computer.
• Regular use of a keyboard and mouse for typing and navigating software.
• Viewing a computer screen for prolonged periods.
• Ability to manipulate paperwork, including filing, sorting, and organizing.
• Moving within the office environment to attend meetings, use office equipment, or interact with colleagues.
• Occasional lifting of office supplies or paperwork
• Speaking and listening to colleagues and clients in person, over the phone, or via video conferencing.
• Working in a climate-controlled office environment with moderate noise levels.
• Performing repetitive tasks such as data entry or document preparation.
• Working under artificial lighting conditions typical of an office environment, which may include fluorescent or LED lighting

CHURCHILL DOWNS INCORPORATED
Churchill Downs Incorporated is an industry-leading racing, online wagering and gaming entertainment company anchored by our iconic flagship event - The Kentucky Derby. We own and operate Derby City Gaming, a historical racing machine facility in Louisville, Kentucky. We also own and operate the largest online horse racing wagering platform in the U.S., Twinspires.com. We are also a leader in brick-and-mortar casino gaming with approximately 11,000 slot machines and video lottery terminals and 200 table games in eight states. Apply today!

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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