50 Support Services jobs in Shepherdsville

**A Little About Us**
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB's data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit Note: This position is 100% remote for candidates based in the US***
EDB is seeking a dynamic and experienced Head of Support Services, to lead our global support organization. This role requires a visionary leader and change-agent who can drive transformative initiatives to position the support organization as a key driver of customer value. The Sr. Director will oversee a high-paced, high-volume support operation, implementing cutting-edge innovations such as generative AI, automation, self-service solutions, and robust knowledge management systems.
**Your impact will be:**
+ **Leadership & Strategy:**
+ Lead and inspire a global support organization, fostering a culture of innovation, accountability, and customer-centricity.
+ Develop and execute a strategic roadmap to modernize support delivery and align it with EDB business goals.
+ **Innovation & Automation:**
+ Spearhead the adoption of generative AI and automation technologies to streamline operations and improve efficiency.
+ Build and scale self-service platforms and an AI-driven knowledge library to empower customers and reduce resolution times.
+ **Support Platform Expertise:**
+ Drive optimization and utilization of EDB's core customer support platform
+ Ensure the organization leverages best practices in CRM, case management, and analytics for operational excellence.
+ **Operational Excellence:**
+ Oversee the delivery of support services at scale, ensuring quality, consistency, and adherence to SLAs in a high-volume environment.
+ Develop metrics and KPIs to measure success, drive continuous improvement, and report performance to senior leadership.
+ **Customer Experience:**
+ Transform support into a value creation organization by delivering exceptional experiences that enhance customer loyalty and satisfaction.
+ Collaborate cross-functionally to align support initiatives with product, engineering, and customer success strategies.
**What you'll bring:**
+ 10+ years of leadership experience in global support or service delivery, with at least 5 years at the Director level.
+ Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions.
+ Proven track record of managing high-volume, high-paced support environments in a technology or SaaS company.
+ Deep understanding of support platform capabilities; hands-on experience driving optimization.
+ Expertise in AI and automation technologies, with a focus on practical, scalable solutions.
+ Strong change management capabilities to lead transformative initiatives across a global organization.
+ Exceptional communication and stakeholder management skills, with the ability to influence at all levels.
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company's integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
#LI-Remote #BI-Remote

**Job Description**
**_This is a remote role in the US and candidates must be US Citizens and eligible to obtain Public Trust Clearance_**
**_This is also a Night Shift role with core work hours of 8pm CST to 4pm CST_**
Oracle's Health and Federal Database Services Team is actively seeking a dedicated, reliable, and driven Site Reliability Engineer to join our dynamic team. As a Site Reliability Engineer, you will play a pivotal role in our Federal Database Team. This position is based in the United States and presents an exciting opportunity to contribute to the improvement of healthcare services within a dynamic multi-tenant cloud environment. As a Site Reliability Engineer, you will be instrumental in achieving our mission to enhance healthcare services. Your key responsibilities include:
+ Triage and troubleshoot complex database alerts and issues, identify root cause, and implement corrective actions and seek opportunities for automation.
+ Implement and maintain advanced database security in compliance with DISA STIGs.
+ Conduct proactive database forecasting.
+ Support best practices for database all aspects of database management, architecture, security, and automation.
+ Identify industry trends and align with MAA best practices.
+ Communicate with peers, leadership, client, and cross team channels to achieve maximum alignment on projects and client requirements.
+ Consult with development teams on optimal data architectures, and database physical structure and functional capabilities and cyber compliance.
+ Evaluate and implement process and technology improvements through automation to enhance availability, capacity, and performance of database systems.
+ Support the development of business continuity and disaster recovery plans, processes, and procedures on database technologies and cloud databases
+ Contribute to strategic projects outlined in our roadmap, focusing on transitioning on-premises databases to Oracle Cloud.
+ Support the planning and develop strategies to migrate databases to the Autonomous Database, ensuring a seamless transition for optimal performance.
+ Work collaboratively with multiple teams, actively participating in the execution of roadmap projects.
Additionally, you will be part of the OHAI roadmap projects, such as migrating the Database to Oracle Cloud and Autonomous Databases
**Responsibilities**
**Minimum Qualifications**
+ At least 6+ years of experience as Oracle DBA, Site Reliability Engineer, or Oracle Database Architect.
+ 6+ years of experience managing scalable, on-prim and cloud native distributed systems.
+ Bachelor's degree/master's degree (Information Technology/Mathematics/Computer Science/Computer Software/Electronics/Operational Research/Computer System Engineering).
+ Ability to work in a collaborative, cross-functional team environment.
+ Strong grasp of Computer Science concepts
+ Knowledge in PL/SQL, Python, Perl and/or Shell Scripting
+ Managing production databases running on Exadata.
+ Deep understanding of the Oracle Database
+ Oracle Grid Infrastructure, ASM & RAC
+ PL/SQL and or shell or perl scripting
**Preferred Qualifications** **:**
+ Oracle Maximum Availability Architecture & Exadata.
+ High availability & replication technologies (Data guard, Goldengate)
+ Advanced scripting/coding skills (Shell, Perl, and Python)
+ Advanced compression and partitioning
+ RMAN backups and restores
+ Data migration strategies
+ Security Technical Implementation Guide (STIG)s
+ Oracle Cloud Infrastructure (OCI) Databases
+ Exadata
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $79,100 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**_This is a remote role in the US and candidates must be US Citizens and eligible to obtain Public Trust Clearance_**
**_This is also a Night Shift role with core work hours of 8pm CST to 4pm CST_**
Oracle's Health and Federal Database Services Team is actively seeking a dedicated, reliable, and driven Site Reliability Engineer to join our dynamic team. As a Site Reliability Engineer, you will play a pivotal role in our Federal Database Team. This position is based in the United States and presents an exciting opportunity to contribute to the improvement of healthcare services within a dynamic multi-tenant cloud environment. As a Site Reliability Engineer, you will be instrumental in achieving our mission to enhance healthcare services. Your key responsibilities include:
+ Triage and troubleshoot complex database alerts and issues, identify root cause, and implement corrective actions and seek opportunities for automation.
+ Implement and maintain advanced database security in compliance with DISA STIGs.
+ Conduct proactive database forecasting.
+ Support best practices for database all aspects of database management, architecture, security, and automation.
+ Identify industry trends and align with MAA best practices.
+ Communicate with peers, leadership, client, and cross team channels to achieve maximum alignment on projects and client requirements.
+ Consult with development teams on optimal data architectures, and database physical structure and functional capabilities and cyber compliance.
+ Evaluate and implement process and technology improvements through automation to enhance availability, capacity, and performance of database systems.
+ Support the development of business continuity and disaster recovery plans, processes, and procedures on database technologies and cloud databases
+ Contribute to strategic projects outlined in our roadmap, focusing on transitioning on-premises databases to Oracle Cloud.
+ Support the planning and develop strategies to migrate databases to the Autonomous Database, ensuring a seamless transition for optimal performance.
+ Work collaboratively with multiple teams, actively participating in the execution of roadmap projects.
Additionally, you will be part of the OHAI roadmap projects, such as migrating the Database to Oracle Cloud and Autonomous Databases
**Responsibilities**
**Minimum Qualifications**
+ At least 6+ years of experience as Oracle DBA, Site Reliability Engineer, or Oracle Database Architect.
+ 6+ years of experience managing scalable, on-prim and cloud native distributed systems.
+ Bachelor's degree/master's degree (Information Technology/Mathematics/Computer Science/Computer Software/Electronics/Operational Research/Computer System Engineering).
+ Ability to work in a collaborative, cross-functional team environment.
+ Strong grasp of Computer Science concepts
+ Knowledge in PL/SQL, Python, Perl and/or Shell Scripting
+ Managing production databases running on Exadata.
+ Deep understanding of the Oracle Database
+ Oracle Grid Infrastructure, ASM & RAC
+ PL/SQL and or shell or perl scripting
**Preferred Qualifications** **:**
+ Oracle Maximum Availability Architecture & Exadata.
+ High availability & replication technologies (Data guard, Goldengate)
+ Advanced scripting/coding skills (Shell, Perl, and Python)
+ Advanced compression and partitioning
+ RMAN backups and restores
+ Data migration strategies
+ Security Technical Implementation Guide (STIG)s
+ Oracle Cloud Infrastructure (OCI) Databases
+ Exadata
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $79,100 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Overview**
GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in compliance with established policies/procedures. This position will be located in Arlington, VA, and will be a fully remote position within the United States.
**Responsibilities**
+ Provide Tier I phone support and troubleshooting in compliance with established policies/procedures.
+ Provide supplemental hands-on desk-side support when required.
+ Meet contractual Service Level Agreements (SLAs) in regards to speed to answer, first call resolution, abandonment rate, and customer satisfaction.
+ Create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation.
+ Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as MS Office and Windows 10.
**Qualifications**
+ High School with 3 - 6 years IT support (or commensurate experience)
+ Active Secret clearance with ability to obtain and hold DEA suitability
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $70,000.00 - USD $70,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _ _
**Category** _Administrative Services/Customer Support_
**Position Type** _Full-Time_

**Overview**
**_JOB TITLE:_**
Service Desk Agent
**_CAYUSE COMPANY:_**
Cayuse Civil Services, LLC
**_LOCATION_**
Remote
**_SALARY:_**
$15.00-$6.00
**_EMPLOYEE TYPE:_**
Full-Time Hourly Non-Exempt
The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests.
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer .
+ Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool.
+ Provide assistance and information to the customer in a prompt manner.
+ Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilizing appropriate follow-through, and logging all customer interactions for escalated matters.
+ Mobile telephony and device support.
+ Video Conference Unit Troubleshooting.
+ IP Telephony setup and support.
+ Creation of end user accounts and setting permissions.
+ Provide end user device management and support, including desktops, laptops, and PDAs.
+ Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications.
+ Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations).
+ Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team.
+ Manage continuous improvement through ongoing collection of data and information regarding customer requirements.
+ Monitor and report on performance of IT systems and services.
+ Understand and respond to others' using active listening skills and tactful communication.
+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding.
+ Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication.
+ Ensures customer satisfaction through follow-up and special efforts.
+ Resolve issues following the parameters and guidelines of the client.
+ Identify potential system problems and escalate to department contact for resolution.
+ Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.
+ Assist new employees with training through shadowing opportunities and explanation of work process.
+ Other duties as assigned.
**Qualifications**
**Here's What You Need**
+ High school diploma or GED required.
+ Experience preferred Service Desk or Customer Service experience
+ Two (2) to five (5) years of experience in computer systems, customer support or IT support.
+ Experience with ServiceNow IT Service Management System.
+ Customer service experience and strong focus on customer satisfaction.
+ Call center experience.
+ Experience in a technology support organization.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
+ Strong ability to speak with clarity and articulation.
+ Strong communication skills; both verbal and written.
+ High degree of comprehension of the issues presented by customers.
+ High degree of problem solving Internal/External Relationships.
+ Apply discretion resulting in appropriate/desired resolutions.
+ Ability to analyze issues and determine root causes and identify appropriate solutions.
+ Ability to connect and build relationships with customers via virtual methods, phone, and email.
+ Ability to independently solve problems.
+ Effective listening skills including the cognitive ability to locate and convey requested information
+ The ability to successfully handle customer requests and documents in work management tools and applications.
+ Willingness to take initiative with attention to detail.
+ Proactive and flexible.
+ Must have a positive attitude.
+ Tolerance to deal with difficult customers and stressful situations.
+ Fluidity to work well in teams as well as independently.
+ Ability to take phone contacts and answer emails simultaneously.
+ Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
+ Sound analytic and cognitive ability to troubleshoot technical problems.
+ Speaks with clarity, articulation, and is aware of own non-verbal communication.
+ Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.
+ Demonstrate ability to learn quickly and thrive in a high-energy team environment.
+ Must be able to work independently, as well as with a team.
+ Ability to function in a diverse work environment.
+ Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
**Desired Qualifications:**
+ Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a related field.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to:** IT Service Supervisor
**Working Conditions**
+ Professional remote office environment.
+ Ability to work nights and weekends (M-F 8AM-4:30PM EST training schedule)
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD 15.00 - USD 16.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _ _
**Category** _Customer Service/Support_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _Yes_
**Clearance Required** _None_

**Overview**
**_JOB TITLE:_**
Service Desk Agent
**_CAYUSE COMPANY:_**
Cayuse Commercial Services
**_LOCATION_**
Remote (Wed-Sun 10:30pm-7:30am EST)
**_SALARY:_**
$20.00-$2.00
**_EMPLOYEE TYPE:_**
Full-Time Hourly Non-Exempt
The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer
+ Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool
+ Provide assistance and information to the customer in a prompt manner
+ Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters
+ Mobile telephony and device support
+ Video Conference Unit Troubleshooting
+ IP Telephony setup and support
+ Creation of end user accounts and setting permissions
+ Provide end user device management and support, including desktops, laptops, and PDAs
+ Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications
+ Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations)
+ Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team
+ Manages continuous improvement through ongoing collection of data and information regarding customer requirements
+ Monitor and report on performance of IT systems and services
+ Understand and responds to others' using active listening skills and tactful communication
+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding
+ Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication
+ Ensures customer satisfaction through follow up and special efforts
+ Resolve issues following the parameters and guidelines of the client
+ Identify potential system problems and escalate to department contact for resolution
+ Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
+ Assist new employees with training through shadowing opportunities and explanation of work process
+ Other duties as assigned.
**Qualifications**
**Here's What You Need**
+ High school diploma or GED required.
+ Experience preferred Service Desk or Customer Service experience
+ Three (3) to five (5) years of experience in computer systems, customer support or IT support.
+ Experience with ServiceNow IT Service Management System.
+ Customer service experience and strong focus on customer satisfaction.
+ Call center experience.
+ Experience in a technology support organization
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Strong ability to speak with clarity and articulation
+ Strong communication skills; both verbal and written.
+ High degree of comprehension of the issues presented by customers.
+ High degree of problem solving Internal/External Relationships.
+ Apply discretion resulting in appropriate/desired resolutions.
+ Ability to analyze issues and determine root cause and identify appropriate solutions.
+ Ability to connect and build relationships with customers via virtual methods, phone, and email.
+ Ability to independently problem solve.
+ Effective listening skills including the cognitive ability to locate and convey requested information
+ The ability to successfully handle customer requests and document in work management tools and applications
+ Willingness to take initiative with attention to detail
+ Proactive and flexible
+ Must have positive attitude
+ Tolerance to deal with difficult customers and stressful situations
+ Fluidity to work well in teams as well as independently
+ Ability to take phone contacts and answer emails simultaneously
+ Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
+ Sound analytic and cognitive ability to troubleshoot technical problems
+ Speaks with clarity, articulation, and is aware of own non-verbal communication
+ Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
+ Demonstrate ability to learn quickly and thrive in high-energy team environment
+ Must be able to work independently, as well as with a team
+ Ability to function in a diverse work environment.
+ Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
**Desired Qualifications:**
+ Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Delivery Manager**
**Working Conditions**
+ Professional remote office environment.
+ Ability to work Wed-Sun 10:30pm-7:30am EST (overnight)
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD 20.00 - USD 22.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _ _
**Category** _Customer Service/Support_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _Yes_
**Clearance Required** _None_

**Overview**
**_JOB TITLE:_**
Service Desk Agent
**_CAYUSE COMPANY:_**
Cayuse Commercial Services
**_LOCATION_**
Remote (M-F 8am-5pm EST)
**_SALARY:_**
$15.00-$7.00
**_EMPLOYEE TYPE:_**
Full-Time Hourly Non-Exempt
The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer
+ Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool
+ Provide assistance and information to the customer in a prompt manner
+ Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters
+ Mobile telephony and device support
+ Video Conference Unit Troubleshooting
+ IP Telephony setup and support
+ Creation of end user accounts and setting permissions
+ Provide end user device management and support, including desktops, laptops, and PDAs
+ Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications
+ Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations)
+ Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team
+ Manages continuous improvement through ongoing collection of data and information regarding customer requirements
+ Monitor and report on performance of IT systems and services
+ Understand and responds to others' using active listening skills and tactful communication
+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding
+ Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication
+ Ensures customer satisfaction through follow up and special efforts
+ Resolve issues following the parameters and guidelines of the client
+ Identify potential system problems and escalate to department contact for resolution
+ Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
+ Assist new employees with training through shadowing opportunities and explanation of work process
+ Other duties as assigned.
**Qualifications**
**Here's What You Need**
+ High school diploma or GED required.
+ Experience preferred Service Desk or Customer Service experience.
+ Two (2) years' experience with invoicing/financial environment.
+ Three (3) to five (5) years of experience in computer systems, customer support or IT support.
+ Experience with ServiceNow IT Service Management System.
+ Customer service experience and strong focus on customer satisfaction.
+ Call center experience.
+ Experience in a technology support organization
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Strong ability to speak with clarity and articulation
+ Strong communication skills; both verbal and written.
+ High degree of comprehension of the issues presented by customers.
+ High degree of problem solving Internal/External Relationships.
+ Apply discretion resulting in appropriate/desired resolutions.
+ Ability to analyze issues and determine root cause and identify appropriate solutions.
+ Ability to connect and build relationships with customers via virtual methods, phone, and email.
+ Ability to independently problem solve.
+ Effective listening skills including the cognitive ability to locate and convey requested information
+ The ability to successfully handle customer requests and document in work management tools and applications
+ Willingness to take initiative with attention to detail
+ Proactive and flexible
+ Must have positive attitude
+ Tolerance to deal with difficult customers and stressful situations
+ Fluidity to work well in teams as well as independently
+ Ability to take phone contacts and answer emails simultaneously
+ Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
+ Sound analytic and cognitive ability to troubleshoot technical problems
+ Speaks with clarity, articulation, and is aware of own non-verbal communication
+ Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
+ Demonstrate ability to learn quickly and thrive in high-energy team environment
+ Must be able to work independently, as well as with a team
+ Ability to function in a diverse work environment.
+ Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
**Desired Qualifications:**
+ Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Delivery Manager**
**Working Conditions**
+ Professional remote office environment.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD 15.00 - USD 17.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _ _
**Category** _Customer Service/Support_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _Yes_
**Clearance Required** _None_

Description:
TEKsystems is in search of an entry level IT support candidate to join our System Support Specialist team. This role will be responsible for systems monitoring, troubleshooting hardware & software, providing positive customer experience by solving issues reported through email and phone.
These positions are 100% ONSITE in Louisville, KY. Here are the available shifts:
+ Wednesday - Saturday | 6:00AM - 4:30PM
+ Sunday - Wednesday | 12:00PM - 10:30PM
+ Sunday - Wednesday | 9:00PM - 7:30AM
+ Wednesday - Saturday | 9:00PM - 7:30AM
Essential Functions:
· Responsible for creating a positive customer experience by professionally, accurately and efficiently handling incoming calls from customers and Field Operations to answer questions and/or assist in troubleshooting of communication equipment, consoles, terminals, boards/auxiliary odds boards, and other equipment.
· Acts as a back-up operator to ensure the integrity of the clients system.
· Monitor error logs, system alerts, and communication networks. Report errors per guideline including escalation based on established protocols.
· Responsible for data entry into scheduling system and validating the accuracy of the entries.
· Efficiently and accurately completes all tasks on the daily checklist.
· Acts as a project team member for assigned projects.
· Performs User Acceptance Testing for new software versions.
· Efficiently and accurately completes system configuration requests as assigned.
· Monitor processing errors and perform preliminary troubleshooting. Escalate processing errors to the appropriate parties, when necessary.
· Performs other duties as assigned.
Additional Skills & Qualification Required:
· Must be at least 18 years of age with a High School diploma or GED, Bachelors Degree preferred.
· Proficient with Microsoft Office, especially Outlook, Excel and Word.
· Passionate problem solver with excellent trouble shooting skills and can-do attitude who can maintain a calm demeanor in stressful situations.
· Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others.
· Excellent verbal and written communication skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to the fine details.
· Ability to work a flexible schedule including evenings, weekends and holidays as needed.
· Must be punctual and have reliable transportation.
Preferred Skills
· Associate's or Bachelor's degree
· Some experience with configurations of consoles, routers, port servers, switches and printers.
Pay and Benefits
The pay range for this position is $17.00 - $18.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Title: Service Desk Technician
Location: Louisville, KY (On-site)
Experience Level: Entry Level
Shift: 1st, 2nd, and 3rd shift opportunities available
Overview
TEKsystems is seeking a Service Desk Technician supporting hardware and software troubleshooting for one of our clients based out of Louisville, Kentucky. This role is ideal for someone who enjoys solving technical problems and is eager to grow within a dynamic organization.
Responsibilities
+ Deliver exceptional customer service by handling inbound support calls and assisting with technical troubleshooting.
+ Support hardware and service desk operations for field-deployed kiosks.
+ Serve as a backup operator to maintain system integrity.
+ Monitor system alerts, error logs, and communication networks; escalate issues per established protocols.
+ Perform accurate data entry and validation within scheduling systems.
+ Complete daily operational checklists with precision and timeliness.
+ Participate in project teams and contribute to assigned initiatives.
+ Conduct User Acceptance Testing (UAT) for new software releases.
+ Execute system configuration requests accurately.
+ Troubleshoot processing errors and escalate when necessary.
+ Take on additional duties as assigned.
Required Skills
+ Strong problem-solving mindset with a calm, can-do attitude under pressure.
+ Excellent verbal and written communication skills.
+ Detail-oriented with the ability to multitask effectively.
+ Technical aptitude
Preferred Qualifications
+ Associate's or Bachelor's degree in a related field.
+ Prior experience in help desk, service desk, or customer support roles.
+ Willingness to learn and take on new responsibilities.
Additional Information
+ Two-step interview process: initial team interview followed by HR.
+ Long-term potential with a growing organization.
+ Support needed due to expansion and increased operational demands.
Pay and Benefits
The pay range for this position is $17.00 - $18.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Oct 21, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.