21 Support Specialist jobs in Beavercreek

Technical Support Specialist - Contract

Role Summary

We are hiring multiple Technical Support Specialists to support a large-scale store systems conversion project. These specialists will provide technical support to field technicians performing onsite upgrades, ensuring smooth transitions from legacy systems to our client's new platform.

This is a hands-on, customer-facing role requiring strong technical troubleshooting skills and the ability to manage multiple systems and devices under tight timelines. You’ll play a key role in enabling the successful implementation of new technologies across hundreds of retail locations.

Key Responsibilities

• Provide phone and backend support to field technicians during store system conversions
• Troubleshoot issues related to POS, mobile checkout, desktops, gas systems, and other store technologies
• Assist with provisioning, decommissioning, and installation of new systems
• Ensure timely and accurate execution of project implementations across multiple stores daily
• Document support activities and escalate complex issues as needed
• Collaborate with internal teams to maintain project momentum and meet rollout targets
• Deliver exceptional customer service while managing high-pressure situations
• Support end-to-end implementation processes, aiming for completion within 4–6 hours per store

Key Requirements

• 1–3 years of experience in technical support, help desk, or IT operations
• Strong troubleshooting skills across networks, systems, servers, and mobile devices
• Ability to work onsite at the Enon, OH headquarters five days a week (one weekend day)
• Excellent communication and customer service skills
• Comfortable working in a fast-paced, high-volume environment
• Flexible to work assigned shifts and adapt to evolving project needs
• Education or certifications in IT-related fields are a plus
• Experience with Windows, POS systems, or retail/gas station environments is highly desirable

• Provide medical device support, such as corrective action, preventive maintenance under direct supervision
• Responsible for daily record keeping and data reporting related to daily work schedule.

• 2+ years of Biomedical experience

• Provide medical device support, such as corrective action, preventive maintenance under direct supervision
• Responsible for daily record keeping and data reporting related to daily work schedule.

• 2+ years of Biomedical experience

• Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day
• Ensure that each patient is seen as medically necessary per clinical protocol.
• Serve as a "buffer" between provider and families/staff to facilitate proper patient management.
• Document appropriate encounter and time for CCM and BHI services
• If scheduling is assigned: Scheduling rosters should be updated daily to ensure accuracy and schedules sent timely.
• Assist with any day-of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges
• Prepare clinical documentation for assigned providers each day
• Complete basic opening of encounter note as per discipline protocol
• Perform medication reconciliation on all scheduled patients each encounter
• Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider
• Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines
• Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day
• Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits

• When scheduling is an expectation for your role:
  • Share patient schedules with key facility staff as needed.
• Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)
• Assist with triage documentation as needed.
• Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
• Assist with consents for any services needed.
• Attend stand up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.
• Assist with discharge planning of clinical services as needed.
• Ensuring check in and out each day with facility staff regarding patients seen, status, etc.

• Maintain patient confidentiality at all times.
• Document appropriate encounter and time for CCM and BHI services
• Check all forms of communication several times daily to ensure patient needs are met.
• Inform patient and family of recent visits, new orders and defer to provider when needed
• Communicate transitions of care to CCM team to enhance patient care and education.

• Clinician Support Specialists are expected to be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures and outlined in employee handbook including HIPAA rules and regulations.
• Clinician Support Specialists should adhere to the Eventus WholeHealth dress code policy i.e. clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear and name badge.
• When duties are completed ahead of scheduled workday, report to your Lead Clinician Support Specialist for any additional assignments.
• Clinician Support Specialists should seek further training if uncertain how to proceed with any assignment.

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Wellness resources

• Prepare new patient files and update existing patient records.
• Retrieve medical records for patients and staff upon request.
• Maintain accurate and timely documentation of all patient encounters and complete reporting requirements according to organization standards.
• Establishes close relationships with patients, building rapport and trust with patients in an empathetic manner.
• Establish and maintain relationships with affiliate providers.
• Communicate with the Care Team (providers, affiliate providers and Care Team staff) to discuss patient care issues and needs and how best to facilitate care services.
• Maintain strict confidentiality in accordance with department and organizational policies.
• Develop rapport and trust with patients to foster a safe and supportive environment.
• Assist patients in setting recovery goals and provide encouragement throughout their journey.
• Discharge Planning
• Assist in managing crisis situations by de-escalating conflicts and addressing challenging behaviors, utilizing therapeutic techniques.
• Other duties as assigned.

• High School Diploma, or GED - Required.
• At least 1 year of customer service experience, preferably in a healthcare setting
• Ability to demonstrate effective organizational and time-management skills.
• Demonstrates excellent oral and written communication skills.
• Demonstrates knowledge of basic computer skills
• Ability to problem-solve and multi-task in the work environment.
• Demonstrates Proficiency in Verbal & Written Communication Skills.
• Knowledge of State & Federal Statutes Regarding Patient Confidentiality Laws.
• Knowledge of Drug-Free Workplace Policies and Procedures.
• Knowledge of Workplace Violence.
• Knowledge of Corporate Integrity & Compliance Program.

• 8 hour shift
• Weekends as needed

Job Description

Company Description

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.

Winsupply Sourcing Services (WSS) operates ~2 million square feet of wholesaling warehouse space, while offering inventory and vendor management solutions, to be the premier vendor partner for our customer base.    

Our customer base consists of aspiring entrepreneurs who own and operate their own wholesale distribution businesses, now over 670 businesses nationwide.  Therefore, this job provides the opportunity to have a direct impact in the success of entrepreneurial small businesses across the United States, and in particular, those that rely on WSS to improve their inventory turnover.  WSS transacts with vendors and customers nearly three quarters of a million times in a given fiscal year.  In this role, you will help the procurement teams of WSS achieve a premier customer experience through proactive communication and order expediting services.

Job Details

Reports To: Team Lead, Procurement

Direct Reports: None

Pay Rate: Hourly

Leadership

Hiring Manager: Chris Abbatello

Hiring Executive: Brandon Yanak

Key Job Responsibilities

Back Order Management

• Develop relationships with shipping and customer service employees at vendor partners stocked in DCs
• Review all back orders open for more than 3 days beyond original order date
  • Communicate with vendor partners, proactively, to obtain estimated lead times for back orders
  • Decide, based on lead time, whether to expedite order or wait for product delivery
  • Communicate with local companies (LC), proactively, on status of back order and expedited fill date
• Update lead time information within WISE enterprise resource system
• Review vendor ASNs and back order reporting to provide direct feedback to Distribution Centers on shipments requiring priority receiving
• Manage back order and fill rate metrics to proactively communicate with local companies experiencing significant back order trends; work with Purchasing Agents to improve customer experience

Order Expediting

• Review stocking positions, sales history, shipping quotes, replenishment lead times, etc. to consider material that can be transferred between Distribution Centers without exacerbating stock out issues
  • Determine when appropriate to transfer material between DCs to resolve open back orders
  • Effectively record metrics related to expedited transfers, including number, frequency, amount, freight expense, improved back order fill time, etc.

WSS Operational & System Expertise

• Maintain proper documentation on all matters in Cherwell; communicate identified process improvements
• Hold oneself to team service standards; manage resolutions between WSS Policies and LC stratification

All other duties as assigned, including special projects.

Competencies for Success

• Customer-focused Mindset
• Detail oriented
• Analytical/Critical Thinking
• Effective communication
• Deadline driven

Minimum Qualifications

• Associate’s Degree in Business, Business Administration or related field. In lieu of degree, relevant experience considered.
• Proficient with office technology and software.

Preferred Qualifications

• Experience in wholesale industry.

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.

The Intersect Group is partnered with our client in Enon, OH, to find Technical Support Specialists. The contract is 3 to 6 months. We are looking for someone who can offer great customer service. Our client will move quickly and conduct a 1 and done virtual interview with the qualified candidates.

Location: Enon, Ohio (45323)

2nd Shift - Can start 12 - 2 PM EST; will work Tuesday through Saturday

1 opening

Work week: Work one weekend day a week in lieu of one weekday

***Starts with paid training class that lasts 3-4 weeks. Training is 9 AM 6 PM

Open to New IT Grads!

Requirements:

• Prior help desk experience preferred
• Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices
• Knowledge of non-standard equipment that is not connected to the Speedway network
• Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made
• Ability to research and resolve issues
• Capable of working in a fast-paced environment
• Excellent verbal communication skills and the ability to explain technical information in laymans terms
• Well organized with the ability to work under pressure and meet tight deadlines
• Excellent understanding of intra-department functions and operations
• Ability to perform repeated bending, standing and reaching
• Ability to occasionally lift up to 40 pounds
• Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department

Must Haves:

Open to new grads

SOLID customer service

Good problem solving

Entry level IT experience

Nice to Haves:

Tech support experience

Help desk experience

POS experience

Retail experience

Gas station experience

Duties:

• Uses remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications
• Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority
• Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
• Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications
• Determines the best course of action to improve performance and efficiency of store systems, equipment, and applications
• Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
• Understands and completes proper processes when installing software
• Directs field personnel in installing new equipment that is going on the store network
• Configures and upgrades software on newly installed devices
• Implements software changes for fuel dispensers and fuel tanks
• Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras
• Provides troubleshooting by using remote tools connected to other legacy networks
• Manages multiple tickets and works them in order of emergency to lowest priority
• Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
• Reads, interprets, and follows procedures described in the internal knowledge base
• Provides documentation for knowledge-base articles
• Works with third-party help desk vendors as applicable
• Maintains inventories and orders parts as needed
• Provides phone support as needed
• Attends training classes as required to stay current with new equipment troubleshooting procedures and technology
• Initiates timely communication of critical events to Store Support Team Leads
• Completes other duties, including special projects, as assigned by Management

GCG is seeking Customer Support Specialists to join our Automation & Factory Solutions team. This division of GCG supports manufacturers across the country by delivering high-quality industrial automation products and services.

As a member of our Customer Support team, you'll play a key part in supporting both our customers and our inside and outside sales teams. By fielding customer inquiries through our ticketing system, entering quotes and orders into our ERP system, sourcing product availability and pricing, and responding to customers in a timely manner, you'll help ensure smooth, accurate transactions and a seamless customer experience.

Your work helps our sales teams stay focused on solving problems and growing relationshipswhile giving customers the timely support they rely on to keep their operations moving!

Hours: 8:00am-5:00pm Mon-Fri

Location: 2400 Technical Drive Miamisburg, OH

Pay Rate: Starting at $22.50/ HR + full benefits

What you'll do:

• Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications
• Enter quotes into the ERP system
• Respond to all account manager and customer inquiries with a sense of urgency and first contact resolution
• Runs order reports and communicate with customers to manage appropriate expectations and proactively resolve problems
• Actively participate in opportunities to improve individual knowledge of the company, products, and systems
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
• Work toward and contributes to the success of all individual and team goals/metrics
• Support phone coverage as needed
• Perform other duties

What you'll bring:

• 1+ years of Customer Service or Sales Support experience; previous experience with distribution or manufacturing preferred but not required
• Previous experience with ticketing systems and ERP systems strongly preferred
• Proficiency with the Microsoft Office suite
• Ability to work effectively under pressure in a deadline driven environment
• Professional verbal and written communication and listening skills
• Ability to communicate with a diverse population of people
• Ability to work in a team environment
• Ability to think critically and analyze issues based on data

What we offer:

• Competitive hourly pay
• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
• PTO plan with company paid holidays
• 401K with employer contribution
• An employee-centric company that values and truly appreciates our most important asset: You!

About GCG AFS:

GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high-quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experiencemarked by responsiveness, reliability, and personalized servicesets us apart as the supplier of choice in the industry.

GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Behavioral Health Case Manager

A Great Opportunity

Full-Time Monday - Friday 9am-5pm

$18-$21 based on education and experience plus monthly incentive program for exceeding productivity expectations

At ViaQuest Psychiatric & Behavioral Solutions we offer unique and individualized care to children, adolescents, adults, the aging population, those with developmental disabilities and those suffering from extreme trauma. Our clients are supported by a team of mental health counselors, social workers, certified nurse practitioners, case managers and psychiatrists to ensure the best outcomes for those we serve. Apply today and make a difference in the lives of the clients we serve!

Responsibilities may include:

• Provide Therapeutic Behavioral Services to clients by consulting with a licensed clinician to assist with the individual's needs.
• Provide service planning for individualized supports or care coordinator of healthcare, behavioral health, non-healthcare services and development of a treatment plan.
• Provide linkage, interventions, treatment options, restoration of daily life skills and crisis prevention services.
• Provide services to individual clients or groups of clients.
• Promote a positive and cooperative relationship with all outside contacts.

• Must be at least 18 years of age.
• High school diploma plus three or more years of relevant field experience or Bachelor's or Master's level degree in a related field.
• Related experience or training with mental or behavioral health conditions.
• Must have a valid driver's license and reliable transportation.
• Willingness to travel throughout assigned service area.

• Comprehensive training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).
• Paid-time off.
• Premium holiday pay.
• Mileage reimbursement.
• Flexible scheduling.
• Employee referral bonus program.
• Monthly productivity incentive bonus program.