141 Support Specialist jobs in Deer Park

As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

Join the Growing Team at Cellular Sales!

If you're ready to turn a job into a rewarding career, Cellular Sales offers an exciting and fast-paced environment. We pride ourselves on fostering a family atmosphere where values like diversity, inclusion, and growth are celebrated. If you have a strong desire to succeed and a positive attitude, this might be the perfect opportunity for you!

As a premier retail partner for Verizon, we have been recognized with multiple Agent of the Year awards and operate nearly 800 stores across 40 states. Our 30-year legacy is built on providing exceptional customer experiences every day.

Position Overview:

The Customer Support Specialist will provide essential support to our sales team. We are looking for creative and analytical individuals who can enhance our existing processes and improve productivity through learning and growth. Accepting feedback and adapting will be key to your success in this role.

Key Responsibilities:

1. Follow up on leads distributed to the sales team.
2. Drive traffic to stores and contribute to market performance.
3. Respond to customer inquiries via phone and text.
4. Generate sales leads to support the sales force.
5. Utilize communication scripts for various topics effectively.
6. Conduct research to gather necessary information.
7. Provide detailed information about products and services.
8. Embrace feedback for personal and team development.

Required Skills:

• Strong attention to detail and effective oral communication.
• Excellent planning and organizational skills.
• Proficient problem-solving abilities for complex issues.
• Skilled in written communication with clear and structured reporting.

Work Environment:

This role is based in a professional office environment with standard office equipment such as computers and phones.

Physical Requirements:

The job is primarily sedentary, with occasional filing tasks requiring the ability to lift items and reach cabinets.

Hours and Compensation:

This is a full-time position, and we offer some of the highest compensation within the wireless industry.

Education and Experience:

• High school diploma or GED required.
• Previous office experience is preferred.
• Proficient in Microsoft Office.
• Knowledge of customer service principles and practices.
• Experience in call center or customer service is beneficial.
• Typing and data entry skills, including 10-key proficiency.

Join Us:

Bring your positive attitude, effective communication skills, and desire to grow in the tech industry. We look forward to welcoming motivated individuals to our team!

Join Our Growing Team!

Are you ready to transform your job into a fulfilling career in a dynamic and supportive environment? If you possess a genuine desire to succeed and an outstanding attitude, we invite you to consider a rewarding opportunity with us. We are dedicated to providing an inclusive culture and valuable benefits for our employees.

As Verizon's premier retail partner, we have built a strong reputation over the past 30 years, with nearly 800 stores across 40 states and a team of over 7,000 individuals. We're expanding, and we need motivated, positive individuals like you to join our ranks!

Role Overview

The Customer Support Specialist plays a crucial role in assisting our sales teams by conducting research, preparing reports, and addressing information requests. You will work collaboratively with various areas of the organization, including Sales Representatives, customers, and management, while being flexible to adapt to shifting priorities.

About Us

At Cellular Sales, we prioritize our team members as our most valuable customers. We cultivate a family-like atmosphere, offering competitive compensation, clear career progression, and exceptional training programs. Our recognition as a leader in mobile technology consulting reflects our commitment to collaboration, innovation, and setting the standard for excellence. We seek individuals eager to contribute to a mission that will leave a lasting impact.

Your Responsibilities

• Handle customer calls and inquiries, resolving issues or escalating as necessary.
• Address and escalate complaints from Sales Representatives as needed.
• Maintain and update documentation within reporting systems.
• Utilize internal systems to research customer accounts and histories.
• Provide information to customers regarding products and services over the phone, including account cancellations.
• Document customer interactions accurately and follow up to ensure resolution.
• Process payments and determine appropriate credits for services rendered.
• Refer unresolved issues to appropriate departments for further investigation.
• Occasionally review insurance policy terms to determine coverage of losses.
• Contact customers to update them on inquiries or investigation results.

What We Are Looking For

• Accountability : Taking responsibility and proactively solving issues within the organization.
• Customer Focus : Prioritizing customer needs and striving for high satisfaction.
• Effective Communication : Clearly expressing ideas both verbally and in writing.
• Problem Solving : Identifying and addressing complex issues with minimal guidance.
• Teamwork : Contributing to a cohesive team environment and supporting team goals.

Education and Experience Required:

• High School diploma or equivalent.

Preferred Skills:

• Proficiency in Excel is highly preferred.

Additional Qualifications:

Knowledge

1. Familiarity with clerical procedures and terminology.
2. Understanding of the English language and composition.

Skills

1. Active listening and service orientation.
2. Coordination and time management skills.
3. Able to handle multiple personality types diplomatically.

Abilities

1. Strong analytical skills and ability to organize work effectively.
2. Attention to detail and precision in daily tasks.

Our Commitment

We believe in creating an inclusive workplace. Reasonable accommodations will be made for individuals with disabilities to ensure they can perform essential job functions.

Compensation & Benefits

This is a Non-Exempt position. Your salary will reflect your skills and experience, and benefits include medical, dental, vision, 401(k), paid holidays, sick leave, and life insurance.

Please note that this job description is not exhaustive and may change as needed.

• Process customer orders, quotes, shipping requests, returns, and escalations.
• Work closely with Sales, Warehouse, Purchasing, and Product teams to support order accuracy and timely delivery.
• Monitor open orders and proactively update stakeholders.
• Assist customers with account setup and product/service inquiries.
• Ensure high levels of satisfaction and productivity in a fast-paced, team-oriented environment.

• High school diploma or GED required; Associate's degree preferred.
• Minimum 2 years of B2B customer support experience (not retail or call center).
• Strong communication skills (verbal and written).
• Detail-oriented and tech-savvy - with Microsoft Excel proficiency.
• Experience with Zendesk or a ticketing system preferred.
• Experience with Microsoft Dynamics or other CRM/ERP systems is a plus.
• A customer-first mindset and the ability to manage multiple priorities.

• Thrive in a fast-paced, back-office environment
• Bring a proactive approach to problem-solving and follow-through
• Are comfortable collaborating across departments
• Can occasionally work overtime or adjust hours when needed
• Are eager to learn and grow within a mission-driven company

• Must pass background check, education/employment verification, and 10-panel drug screening (includes marijuana)

• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) with company match
• Tuition reimbursement
• Generous paid time off (vacation, sick, holidays, personal days)
• A collaborative, supportive culture that values your success

Job Type

Full-time

Description

The Customer Support Specialist will work under the Customer Experience Manager and is responsible for fostering strong relationships with our customers. This individual will process sales and production orders, handle customer inquiries, and ensure timely resolutions for both internal and external customers. The Customer Support Specialist will be able to utilize technology and collaborate with different departments to ensure accurate and timely responses.

Responsibilities not limited to:

Relationship Management

• Establish and build strong relationships with customers to ensure a positive customer experience
• Proactively communicate production changes to customers
• Respond to customer inquiries in a timely manner
• Provide pricing to customers when needed
• Exude the proper sense of urgency based on the needs of the customer

• Exemplify teamwork and provide exceptional support to internal and external customers
• Record customer changes and process appropriately through production
• Escalate concerns and involve proper departments when needed

• Handle day-to-day activities of assigned account list and serve as liaison between customer, quality, engineering and manufacturing departments
• Accurately process and verify purchase orders
• Estimate delivery times on orders, factoring in lead time and track through the production process
• Monitor production processes for communication purposes including fulfillment, shipping and logistics requirements

• Manage CRM and meet all requirements for effective data management
• Run daily reports to track orders and act accordingly
• Maintain and communicate through a shared group box for all customer inquiries
• Manage customer data within company systems including ERP & CRM systems
• Perform account maintenance duties for customers including portal management

• Effective interpersonal skills with a proactive approach to customer service
• Excellent verbal and written communication skills
• Strong organizational and attention to detail
• Proficient in Microsoft Office, CRM and ERP

• High School diploma or equivalent and or AA Degree a plus
• 1-year administrative work experience in a manufacturing environment
• Experience with an ERP system similar to Epicor/Kinetics a plus
• Minimal travel required

• Health, dental and vision insurance
• 401K with company match
• Life Insurance
• Flexible Spending Accounts
• Generous annual time off policy
• 12 Company-Paid holidays
• A Solid Wellness Program to support your personal health goals
• Professional development opportunities

• Respond to customer inquiries and provide solutions via phone, email, and live chat.
• Troubleshoot technical issues and guide customers through step-by-step solutions.
• Identify and escalate priority issues to the appropriate departments.
• Maintain accurate customer records and interaction logs in the CRM system.
• Educate customers on product features and services.
• Gather customer feedback and share insights with product and development teams.
• Achieve individual and team performance goals related to customer satisfaction, response times, and resolution rates.
• Assist in developing and updating customer support documentation and FAQs.
• Contribute to team meetings and share best practices.
• Maintain a positive and professional attitude towards customers and colleagues.

• High school diploma or equivalent; some college or relevant certification is a plus.
• Proven experience in a customer service or helpdesk role (1-2 years preferred).
• Excellent verbal and written communication skills.
• Strong listening and empathy skills.
• Proficiency in using customer support software and CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving abilities and a patient, calm demeanor.
• Adaptability and willingness to learn about new products and services.
• Comfortable working independently in a remote setting.
• A reliable internet connection and a dedicated workspace.

• Providing timely and effective technical support to customers via phone, email, and chat.
• Diagnosing and troubleshooting complex software and hardware issues.
• Guiding users through step-by-step solutions and providing clear, concise instructions.
• Documenting all support interactions, issues, and resolutions in the ticketing system.
• Escalating unresolved issues to senior support engineers or relevant departments.
• Contributing to the knowledge base by creating and updating support articles and FAQs.
• Identifying recurring technical issues and providing feedback to the development team for product improvement.
• Assisting with user account management and system configurations.
• Monitoring system performance and identifying potential technical problems.
• Maintaining a high level of customer satisfaction through professional and empathetic communication.

Join Our Team! We are looking for dedicated Customer Service Representatives to help individuals navigate the complexities of healthcare plans. At Maximus, our goal is to make a positive impact on the lives of America's most vulnerable populations while ensuring our team members maintain a healthy work-life balance.

Location: On-site in Brownsville, TX

Hourly Base Pay: $15.00/hr. with an additional $00 new hire bonus and potential bonuses exceeding 2,400!

Schedule: Flexible full-time schedules available with varying hours from Monday to Sunday, between 5 a.m. and 9 p.m. Night shifts are highly desirable, offering a 10% shift differential for hours worked from 7 p.m. to 9 p.m.

Benefits:

• Flexible schedules that accommodate your lifestyle.
• Competitive pay including bonuses and shift differentials.
• Comprehensive insurance coverage with company-paid medical options.
• Paid time off, including sick leave and 11 holidays.
• 401k plan with company match for future financial security.
• Supportive environment promoting professional growth and career advancement.
• Wellness support through an Employee Assistance Program and discount programs.
• Enjoy meaningful work without cold calling or sales pressure!

Essential Duties:

• Provide customer service support for basic inquiries via phone, email, chat, or written correspondence.
• Utilize tracking systems for effective information management.
• Deliver timely and professional responses to customer inquiries, employing pre-scripted guidelines when necessary.
• Assist customers in completing online applications and ensure proper submission to plan providers.
• Maintain up-to-date knowledge of regulations and policies relevant to customer interactions.
• Collaborate with team members and report issues for resolution.

Minimum Requirements:

• High School diploma or equivalent with a minimum of 6 months customer service experience.
• Fluency in English, with clear verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Team-oriented and dependable with regular and predictable attendance.
• Participation in mandatory training for compliance and claims processing.
• Willingness to work overtime and holidays as required.

Please note that this position requires on-site attendance in Brownsville, TX. Remote work options will be considered only after successfully completing one year of employment with outstanding performance.

Equal Opportunity Employer: Maximus welcomes applicants of all backgrounds and does not discriminate based on any legally protected characteristics.