58 Support Specialist jobs in Depew

ESC is a growing HR outsourcing company, headquartered in Amherst, which administers payroll, benefits, and human resources consulting services for our clients. We are a people-centric organization with a focus on culture. We work smart and have fun in a team-oriented environment, working together to serve as the HR function in small to mid-sized businesses.

We are seeking to add a Technical Services & Support Specialist to our team! The Technical Services & Support Specialist position helps to provide technological services to the company’s clients and internal staff. This role will create and deliver technical presentations, technology-based solutions, training necessary to service clients and support end users (both internal and external) using their technical expertise and strong interpersonal communication skills.

Key Responsibilities include but are not limited to :

• Create and deliver system demonstrations and technical presentations explaining ESC’s systems and technical customer service to prospects, existing customers and internal staff.
• Provide new client implementation support to ensure successful client onboarding and ongoing technical support.
• Work with the Technical Services team to create training standards and training resources for internal staff, clients and their employees.
• Maintain all training documentation and product support materials.
• Configure, train, maintain and support core systems and various add-on products.
• Scripting and custom programming to provide customized solutions for customers.
• Collaborate with ESC’s IT team and participate on cross functional teams to address the company’s operational needs and implement process improvements.
• Maintain, evaluate and complete Freshdesk tickets.
• Create system reports and provide assistance to end users in creating reports.

The successful candidate will have:

• BS in Computer Science or related
• 2+ years of relevant experience
• Experience delivering presentations, demonstrations and training
• Basic knowledge of Microsoft Office
• Strong problem-solving skills
• Knowledge of HRIS, Time & Attendance, LMS, Performance Management and ATS
• Ability to explain technical concepts to inexperienced users
• Strong customer services skills
• Strong attention to detail

We offer an outstanding benefits package including health, dental, 401(k), vacation, and PTO, as well as a great working environment. All of our positions offer flexibility and hybrid work from home options.

Apply today and join “One of the Best Places to Work in WNY”!

Technical Services & Support Specialist Job Description

Description

Hourly Pay Rate: $17.50

Provides administrative support to rehabilitative services staff and ensures a clean, organized and compliant clinical environment. This position assists with essential functions that directly impacts workflow, patient experience, and regulatory compliance across multiple locations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Scans, uploads, and organizes clinical outcomes as well as other documentation in the EHR (Electronic Health Records) system.• Updates EHR alert sheets, behavior support plans, mobility protocols, and other information required for clinical care.• Tracks and sends Plans of Care (POCs), ensuring timely follow-up and compliance with payer regulations.• Contacts patients following not attended visits with the goal of rescheduling the missed appointment.• Maintains cleanliness and organization of therapy treatment areas, maintenance and equipment checks, and supply storage.• Manages inventory and replenishment of therapy equipment and supplies across assigned clinic sites.• Collects and organizes equipment and supply requests from therapists. • Supports student and volunteer preparation, including workspace set-up and orientation materials.• Ensures safe and hazard-free therapy spaces by conducting routine walk-throughs and treatment resets.• Collaborates with clinical and administrative staff to support efficient daily operations.• Supports therapists by gathering equipment or performing assigned administrative tasks during treatment blocks.• Complies with all agency policies and procedures. • Other duties as assigned.

MINIMUM QUALIFICATIONS:• High School Diploma or GED required• Strong communication, organization, and time management skills. • Basic computer proficiency and ability to learn EHR software and scanning tasks. • Collegiate or University Rehabilitative Students are encouraged to apply.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

#REHAB

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.

Pay: $17.20/hour

Schedule:

Training:

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 4:30 PM

Post-Training (Flexible Schedule):

• Monday - Thursday: 8:00 AM - 9:00 PM
• Friday: 8:00 AM - 7:00 PM
• Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.

Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.

Responsibilities:

• Contact debtors regarding delinquent accounts and payment options
• Make inbound and outbound collection calls
• Skip-trace to locate debtor contact and employment information
• Negotiate payments, arrangements, or escalate complex cases
• Document all interactions and follow scripts verbatim
• Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
• Comply with federal/state regulations and internal policies
• Other duties as assigned based on the line of business

Qualifications:

• High school diploma or GED required
• Minimum 1 year of collections experience
• Strong reading, typing, and communication skills
• Familiarity with modern office procedures and computer systems
• Excellent attention to detail and organizational abilities
• Ability to follow procedures and work independently

Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.

Pay: $17.20/hour

Schedule:

Training:

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 4:30 PM

• Monday - Thursday: 8:00 AM - 9:00 PM
• Friday: 8:00 AM - 7:00 PM
• Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.

• Contact debtors regarding delinquent accounts and payment options
• Make inbound and outbound collection calls
• Skip-trace to locate debtor contact and employment information
• Negotiate payments, arrangements, or escalate complex cases
• Document all interactions and follow scripts verbatim
• Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
• Comply with federal/state regulations and internal policies
• Other duties as assigned based on the line of business

• High school diploma or GED required
• Minimum 1 year of collections experience
• Strong reading, typing, and communication skills
• Familiarity with modern office procedures and computer systems
• Excellent attention to detail and organizational abilities
• Ability to follow procedures and work independently

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will play a key part in supporting our client's business operations by assisting customers, partners, and internal teams. Your primary responsibilities will include delivering exceptional service, responding to inquiries, resolving issues efficiently and professionally, and maintaining thorough documentation of all interactions.

The ideal candidate will have 2-3 years of experience in a customer support role and demonstrate the ability to work independently once trained. Success in this position requires a self-starter who can manage tasks autonomously, show initiative, and exercise sound judgment with minimal supervision. A strong interest in learning and growing within a small, entrepreneurial environment is also essential.

• Respond to customer calls and emails with timely, accurate support
• Manage and follow up on trouble tickets using our CRM and ticketing system
• Document all interactions thoroughly and consistently
• Collaborate with team members to ensure high-quality service
• Suggest process improvements and help enhance internal workflows
• Support cross-functional teams as needed (billing, sales ops, etc.)
• Participate in a rotating weekend on-call schedule

• Bachelor's degree
• 2-3 years of customer support experience
• Strong self-management and communication skills
• Willingness to learn in a fast-paced, entrepreneurial environment
• Valid driver's license and reliable vehicle
• QuickBooks experience is a plus

• Create and update presentations
• Update agendas for client meetings
• Prepare, update, and distribute benefit booklets, compensation statements and enrollment materials
• Assist with RFP's and benefits marketing projects

• Support leave of absence processes: communicate with employees, distribute and receive paperwork, and coordinate with insurance carriers
• Provide capacity and coverage for HR consultants; answer client emails, phone calls, update policies, handbooks and complete other client-requested tasks

• Assist with rollout and training of our agency's technology platforms
• create and update internal communications, templates, and documentation
• Help with office event set up, supply ordering and general operational needs.

• Education: High school diploma or equivalent required; associate degree preferred.
• Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and internet navigation.
• Attributes: Organized, detail-oriented, proactive, customer-service focused, and eager to learn.
• Comfortable balancing multiple tasks and shifting priorities in a fast-paced, small business environment.
• Reliable transportation to client locations as needed.

• Gain hands-on experience across multiple business functions
• Be part of a close-knit, supportive team where your contributions matter
• Enjoy a role that offers variety, professional growth and meaningful work
• Medical, Dental, Vision, Life Insurance with Employer contribution to costs
• 401k with Employer match
• Unlimited PTO

Job Category: Direct Support - Day Services

Shift: Monday-Friday 8:00am-3:00pm

Hourly Pay Range: $21

Location: Delaware Day Services, Tonawanda, NY 14150, USA

The Program Support Specialist at day program should emphasize proactive strategies and respond to needs of each individual. The Program Support Specialist will be responsible for coaching staff to work on skills in a functional setting. Model for staff the proactive and reactive skills. Provide programmatic support to the site, staff and participants. Ensure the health, safety and well-being of individuals.

• Provide programmatic support where appropriate for site, staff and participants.
• Provide information and submits and monitors required documentation to Behavior Department on individual requiring more intensive behavior services.
• Create support profiles. Provides suggestions and collaboration for ongoing supports and safeguards and behavior plans as needed.
• Reviews training provided by the Behavior Department associated with behavior plans to staff as needed in collaboration with Senior Day Supervisor.
• Ensuring that the current BSP/MMP and semi-annual review is onsite
• Ensures fading plans from MMP's/BSP's are being followed and monitored.
• Reviews Therap Coaching Notes, SCIP-R Alerts, Therap RIA Alerts and Restrictive Intervention Applications (RIA) and ensures the use of this information to facilitate program planning in compliance with the Department of Behavioral Health Services Policies and Procedures.
• Completes monthly trending including information from Behavior Tracking, Coaching Notes, and SCIP-R Alerts
• Prepares, submits, and presents HRC packets for individuals without active BIS support
• Provides assistance with crisis intervention as needed to support the direct care staff
• Ensures supplies/supports are available to meet individual needs.
• Attends and participates in general staff meetings, in-service training, monthly support team meetings and other pertinent agency and community program meetings.
• May attend Life Plan meeting as needed.
• Assist in developing Day Habilitation staff action plans that will promote an individual's valued outcome, independence and ability to contribute to the community for all assigned Day Hab individuals as needed.
• Complies with all agency policies and procedures
• Responsible for communication with transport providers and providing support as needed.

• A./B.S. or Associates Degree in psychology or behavior management related field preferred and two years of experience or combination of Education and Human Service Experience.
• Minimum of 2 years related experience.
• Ability to meet physical requirement of the position when performing the following: Standing, walking, sitting, bending stooping, squatting, kneeling and climbing.
• Lifting requirements of 35 lbs.
• Ability to lift and transfer individuals manually and mechanically as required by prescribed program plan.
• Ability to move, reposition and place individual in pieces of equipment.
• Physical agility and ability to react to emergency situation including maintaining Required certifications (i.e. SCIP, CPR)
• CPR certification required.
• Valid NYS Driver's license that meets agency policy.
• Medication certification preferred

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.