Customer Support Specialist

14266 Buffalo, New York Bearing Distributors

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Bearing Distributors Inc. (BDI) is the leading and fastest growing privately held global supplier of industrial products and services to companies throughout the world. Our commitment to customer service and technical expertise have been the trademark of our success and global expansion.

BDI's Brand is Success Made Easier. This is our promise to our Customers, our Team Members, our Suppliers, and our Shareholders. Everything we do focuses on delivering Success to each group.

BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more. All in an exciting and everchanging entrepreneurial environment.

Job Definition:

The Customer Support Specialist is responsible for customer and sales support through various duties, including but not limited to entering and maintaining sales orders, purchasing, quotation, over the counter sales, and supporting the outside sales staff.

Responsibilities:
  • Answer emails and telephone calls from customers and assist them in their needs, such as identifying and interchanging product.
  • Enter and maintain sales orders and expedite previous sales orders.
  • Accurately quote product to the customer.
  • Purchase product directly from the manufacturer.
  • Assist and support the outside sales staff, including customer follow-up.
  • Identify and document cost savings.
  • Capture over-the-counter sales with walk in customers.
  • May perform occasional duties in the warehouse, such as shipping and receiving.
  • Responsible for other duties as they are assigned.
Qualifications:
  • High School Diploma or GED required.
  • 1 years in a customer service or sales environment preferred.
  • Strong Microsoft Outlook and general computer skills.
  • Great communication and telephone skills.
  • Exceptional math skills.
  • Ability to work independently and in a team environment.
  • Must be able to lift 50 pounds of product.
  • Ability to multitask and prioritize tasks.
Preferred Qualifications:
  • Basic product knowledge of bearings and power transmission products, with emphasis placed on mechanical aptitude.

*BDI reserves the right to change job duties at any time. The job description is not designed to cover every requirement of the job.

BDI - WHO WE ARE

View Now

PayPal Customer Support Specialist

14043 Depew, New York TradeJobsWorkforce

Posted today

Job Viewed

Tap Again To Close

Job Description

Join our growing team as a PayPal Customer Support Specialist to assist customers with account inquiries and payment issues. Work with your team to maintain efficiency and high standards. Deliver outstanding service to customers and colleagues. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth.

View Now

Chiller Technical Support Specialist

14201 Buffalo, New York Schneider Electric

Posted 20 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
For this U.S. based position, the expected compensation range is $66,000- $99,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Cooling Systems in our Buffalo, NY location. The Field Tech Support Specialist will execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.

What will you do?

  • Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
  • Provides onsite support by assisting in fault isolation of electro-mechanical systems.
  • Identifies necessary parts to resolve customer equipment failures.
  • Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
  • Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
  • Maintains accurate customer service records and reports within the Case Management System/CRM.
  • Contributes to the creation of Knowledge Articles and other technical-related documentation.
  • Serves as a resource to sales personnel for assigned service area.
  • Recommends improvements to manuals, operational processes and procedures as needed.
  • Contributes to training course content development and provides training to customers and other field service personnel, as required.
  • Maintains knowledge of new products.
  • Other duties as assigned.
What skills and capabilities will make you successful?
  • Experience reading Electrical Schematics.
  • Experience working with 200 - 440-volt equipment (High Voltage).
  • Prior experience with electro-mechanical equipment, servos, sensors, and actuators.
  • Must have hands on hardware troubleshooting and repair experience.
  • Ability to successfully apply technical knowledge to identify root causes.
  • Ability to demonstrate excellent customer service and communication skills.
  • Ability to read basic product drawings, electrical schematics, and technical specifications.
  • Requires the ability to manage priorities effectively.
  • Ability to travel with little notice may be required.
  • Troubleshooting skills and sound technical judgment.
  • Ability to work both onsite independently and as part of a team.
  • Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation.
  • Ability to pass customer-specific background check processes, if applicable.
  • Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
  • Must be able to lift to 50 pounds at times.
  • Travel may be required up to approximately 20% of the time.
Who will you report to?
  • Technical Support Manager


What qualifications will make you successful for this role?
  • Associate degree from two-year college/technical school with a certificate in an Electrical/Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
  • 5+ years of experience in field service or a similar technical support-related position
  • Must have experience with HVAC and 460v
  • Experience of working within Data Center environments required.
Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Apply Now

Customer Support Specialist at PayPal

14043 Depew, New York TradeJobsWorkforce

Posted today

Job Viewed

Tap Again To Close

Job Description

Join our dynamic team as a Customer Support Specialist at PayPal, where you'll play a crucial role in assisting customers with their account inquiries and payment issues.

As a key member of our team, you will:

  • Provide top-notch service to customers and collaborate with colleagues to maintain efficiency.
  • Resolve customer concerns promptly and professionally.
  • Contribute to a positive team environment focused on high standards of service.

We offer a range of perks to support your career:

  • Competitive pay
  • Flexible scheduling to accommodate your lifestyle
  • Comprehensive training opportunities
  • A supportive workplace culture
  • Opportunities for career advancement

If you're passionate about delivering outstanding service and are eager to grow your career, we encourage you to apply!

View Now

Customer Support Specialist at PayPal

14266 Buffalo, New York TradeJobsWorkforce

Posted today

Job Viewed

Tap Again To Close

Job Description

Join our dynamic team as a Customer Support Specialist at PayPal, where you'll play a crucial role in assisting customers with their account inquiries and payment issues.

As a key member of our team, you will:

  • Provide top-notch service to customers and collaborate with colleagues to maintain efficiency.
  • Resolve customer concerns promptly and professionally.
  • Contribute to a positive team environment focused on high standards of service.

We offer a range of perks to support your career:

  • Competitive pay
  • Flexible scheduling to accommodate your lifestyle
  • Comprehensive training opportunities
  • A supportive workplace culture
  • Opportunities for career advancement

If you're passionate about delivering outstanding service and are eager to grow your career, we encourage you to apply!

View Now

Mortgage Servicing Support Specialist II

14231 Williamsville, New York M&T Bank

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

**Overview:**
Establish new 203(k) loans on system of record and disburse rehabilitation funds and construction draws, as requested. Post disbursements to servicing system and reconcile all entries. Track and disburse escrow holdback funds to appropriate parties.
**Primary Responsibilities:**
+ Disburse 203(k) rehabilitation funds, construction draws, and escrow holdback funds.
+ Utilize Microsoft Access databases and servicing system for the disbursement of the funds.
+ Set up and balance new loans for the 203(k) department.Post all entries regarding disbursement of funds to the servicing system.
+ Communicate with impacted areas regarding exceptions as they arise.Preparation and/or reconciliation of required daily and month-end reports.
+ Review requests to ensure adherence to all regulatory requirements and audit guidelines.
**Scope of Responsibilities:**
Work closely with both Internal and External Customers such as mortgage customers, co-workers, Loan Production Office and Accounting employees, and vendors/contractors.
Trains peers on new policies and procedures and presents ideas to improve processes and workflow.
**Supervisory/ Managerial Responsibilities:**
None.
**Education and Experience Required:**
High School diploma or GED. Two years of clerical or mortgage banking experience. Must possess basic accounting skills.
**Education and Experience Preferred:**
**Physical Requirements:**
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Williamsville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
View Now

Tier 1 IT User Support Specialist

14201 Buffalo, New York Maximus

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
Description & Requirements

Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely.

The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets. The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs).

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

Job-Specific Essential Duties and Responsibilities:

  • Resolve Tier 0/1 tickets within 48 hours.
  • Provide support for username/password issues, basic troubleshooting.
  • Support and escalate issues related to Chatbot, Knowledge base and common issues.
Job-Specific Minimum Requirements:
  • 1+ years of work experience is required.
  • Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
  • Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.The ability to obtain, and maintain, a Public Trust clearance is required.

*This is a SCA Wage Determination position

#techjobs #veteransPage #clearance

Minimum Requirements

- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

22.93

Maximum Salary

$

22.93

Apply Now
Be The First To Know

About the latest Support specialist Jobs in Depew !

Client Services Administrator

14201 Buffalo, New York Schneider Electric

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
For this U.S. based position, the expected compensation range is $52,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

The Client Service Administrator supports all aspects of the Professional Services Support Team functions. This position will assist in maintaining day-to-day operations of the department.

Duties and Responsibilities

  • Develops and maintains inbound call reports for Customer Response Center (CRC) in Lancaster and for the 24x7 Global Call Center.
  • Assists team with updating Acumatica (CRM/ERP) with information related to Service Contracts, Equipment, SLAs/Entitlements and customer/portal users.
  • Completes order management steps to ensure timely processing of customer service orders.
  • Validates that customer orders align with parts/services quotes and terms and conditions.
  • Submit parts replenishment requests for (Critical Spare Parts Kit) CSPK consumption at customer sites.
  • Follows up with Supply Chain, Logistics and Production regarding open Service Parts Kits Orders and their statuses.
  • Monitor RR/RC processing progress with Supply Chain and Operations to ensure timely resolution, sending regular status reports to the Client and Field Service manager.
  • Supports the team of Service resource coordinators as needed for timely customer responses and case resolution.
  • Assists service team with miscellaneous requests often with little or no notice.
  • Completes additional tasks as assigned.
Who will you report to?

You will report to the Client and Field Services Manager. This role is an onsite position. You are required to report to the Amherst, NY office 5 days a week.

Position Qualifications

  • High school diploma or equivalent, Associates degree is preferred
  • 2+ years of experience in administrative role
  • Knowledge of MS Office suite required.
  • Intermediate to advanced knowledge of Microsoft Excel
Knowledge, Skills, and Abilities
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, Sales and Customer Service skills.
  • Requires understanding of how to navigate through cloud-based tools such as CRM, ERP and other platforms.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask in a fast-paced Customer-facing environment.
Physical Requirements/Abilities (If necessary)
  • Office environment working primarily at a desk on a computer.
  • Ability to sit for long periods of time.
  • Must be able to lift to 25 pounds at times
Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Apply Now

US Seasonal Tax-Private Client Services Senior Manager

14211 Buffalo, New York EY

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Seasonal Tax Manager - Private Client Services - *Remote*** ** **
Private Client Services (PCS) is a growing practice within EY, and you'll see that growth reflected in our career opportunities. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. As many companies choose to no longer go public, this is an ever increasing and exciting group of companies from start-up companies all the way to multibillion-dollar global private enterprises. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning and compliance projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen.
**The opportunity**
You'll join the team at a critical time, leveraging your expertise to help support our clients. In return, you can expect the support of some of the most engaging colleagues around. You'll receive hourly, over-time eligible pay, and a unique opportunity to enhance or refine your skills within one of our high performing tax teams. 
**Your key responsibilities**
As a seasonal tax manager your main priority could include reviewing complex individual tax returns, income tax planning of high-net-worth individuals and families, partnership tax compliance, or S Corp tax compliance for our Private Tax clients. Expectations around hours are discussed during the interview process for each role, so you'll be able to share your availability and know what to expect prior to coming aboard. In this role you'll be able to work remotely from within the United States, with no travel required.
**Skills and attributes for success**
+ A strategic eye toward prioritizing when working on multiple complex projects
+ Influencing skills, and the confidence and curiosity to question existing processes
+ The ability to produce technical writing and research in a tax context
+ Experience performing high quality review of complex tax returns
+ Knowledge/experience in handling High Net Worth and Individual Tax Returns, or complex partnership compliance
+ Experience with federal and state personal and trust income tax
+ A thorough understanding of estate and wealth planning
+ Experience researching tax issues to develop effective tax planning strategies and translate complex data from a range of sources into client-ready insights and deliverables
+ Comfort with working remotely in a virtual team environment
**To qualify for the** **role** **you must have** ** **
+ Valid US Certified Public Accountant (CPA) license or active state bar membership
+ A bachelor's degree in Accounting, Finance, Business, or a related discipline
+ A minimum of 4 years of relevant experience in tax compliance for private client individuals, partnerships, and/or S Corps
+ Strong analytical skills, written/verbal communication skills, interpersonal; problem-solving ability and attention to detail
**Ideally,** **you'll** **also have**
+ A proven record of excellence in tax accounting for financial statements with a top or mid-tier firm
**What we look for**
We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and deliverables. We're looking for people with a genuine passion for tax, and the future of tax, and are inspired to help our clients meet complex tax obligations. If you have a strong quality focus, the desire to develop meaningful relationships, and the ambition to deliver above and beyond expectations, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ The salary range for this job in all geographic locations in the US is $120/hr to $150/hr. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
View Now

Client Services Director | REMOTE | Casualty/Workers Compensation Experience required

14211 Buffalo, New York Sedgwick

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Client Services Director | REMOTE | Casualty/Workers Compensation Experience required
+ **Program management experience specifically in the Casualty space/Workers Compensation**
+ **NY Casualty/Workers Compensation experience required**
+ **Commutable to NYC as needed by Client**
Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands?
+ Apply your knowledge and experience to provide stewardship to our clients.
+ Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
+ Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights.
+ Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.
+ Enjoy flexibility and autonomy in your daily work, your location, and your career path.
+ Access diverse and comprehensive benefits to take care of your mental, physical, financial, and professional needs.
**ARE YOU AN IDEAL CANDIDATE?** To provide support to clients; identifying and educating clients on issues and trends impacting programs.
**PRIMARY PURPOSE OF THE ROLE:** We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.
**ESSENTIAL RESPONSIBLITIES MAY INCLUDE**
+ Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
+ Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
+ Negotiates changes or improvements to service plan.
+ Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
+ Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
+ Resolves all major customer service issues.
+ Identifies and solicits cross-selling opportunities.
+ Participates in local insurance community through advanced education and affiliation memberships.
+ Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
+ Ensures compliance with all applicable Quality initiatives.
**QUALIFICATIONS**
Education & Licensing Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience, or five (5) years adjuster experience including two (2) years in a supervisory capacity.
**TAKING CARE OF YOU**
+ Flexible work schedule.
+ Referral incentive program.
+ Career development and promotional growth opportunities.
+ A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
Work environment requirements for entry-level opportunities include:
Physical: Computer keyboarding
Auditory/visual: Hearing, vision and talking
Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.
_As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (110,000- 130,000). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
View Now
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Support Specialist Jobs View All Jobs in Depew