96 Support Specialist jobs in Grafton
Customer Support Specialist
53022 Germantown, Wisconsin
Insight Global
Posted 5 days ago
Job Viewed
Job Description
1. Support for customer requests such as product research and identification, responding to shared
inbox inquiries, identifying leads, setting up access to online accounts and vetting all information
for fraud.
2. Process order transactions, quotes, expedite shipments and returns, resolve payment and invoice
inquiries, investigate order status and tracking issues, keen awareness to fraudulent attempts on
orders is necessary.
3. Identifying, analyzing, and creatively solving customer issues and concerns while creating
opportunities to increase customer satisfaction.
4. Utilizing other applications for order processing such as Airgas Outlet.
5. Managing, organizing and prioritizing workload to maximize completion of daily responsibilities.
Proactively manage all open items to completion.
6. A high level of initiative, curiosity and potential to go beyond the described role as the team
responsibilities evolve.
7. Special duties as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
* Experience in Gas, Hospitality, Hardgoods, paralegal, Foodservice, DOT, FDA, or Government industry
* Basic knowledge of reporting tools; SAP
* Bachelors or Associate degree
- High School Diploma
- 2 years of customer service experience
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0
Customer Support Specialist
53202 West Milwaukee, Wisconsin
$48000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Join a dynamic team as a Customer Support Specialist in **Milwaukee, Wisconsin, US**. Our client is seeking a motivated and empathetic individual to provide exceptional service and technical assistance to their valued customer base. This is a hybrid role, offering a balance between in-office collaboration and remote work flexibility. You will be the primary point of contact for customer inquiries, addressing issues related to products, services, and account management with professionalism and efficiency. Your role will involve troubleshooting problems, guiding customers through solutions, and escalating complex cases to appropriate departments. We pride ourselves on fostering a positive and supportive work environment where continuous learning and career growth are encouraged. The ideal candidate will possess strong communication and interpersonal skills, with a natural ability to connect with people from diverse backgrounds. Responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical issues or product-related problems.
- Guiding customers through product features, troubleshooting steps, and service usage.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Collaborating with internal teams to ensure customer satisfaction and issue resolution.
- Identifying opportunities to improve customer experience and provide feedback to management.
- Maintaining a high level of product knowledge and service standards.
- Assisting with customer onboarding and training processes.
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1
Senior Customer Support Specialist
53202 Milwaukee, Wisconsin
$55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic team. This role is essential for providing exceptional technical assistance and ensuring customer satisfaction across a wide range of products and services. The ideal candidate will possess outstanding communication skills, a strong technical aptitude, and a passion for problem-solving. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and contributing to the improvement of support processes and resources. This position requires a blend of technical knowledge and excellent customer service acumen, with the flexibility to work both remotely and from our office in Milwaukee, Wisconsin, US .
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide in-depth technical support and troubleshooting for software and hardware issues.
- Analyze customer problems, identify root causes, and implement effective solutions.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal teams (e.g., engineering, product development) when necessary.
- Develop and maintain comprehensive knowledge base articles, FAQs, and user guides.
- Assist in training and mentoring junior support staff.
- Identify trends in customer issues and provide feedback to product and engineering teams for service improvements.
- Proactively engage with customers to ensure their satisfaction and address potential concerns.
- Participate in team meetings and contribute to the continuous improvement of customer support operations.
- Stay up-to-date with product updates, new features, and industry best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 3-5 years of experience in customer service, technical support, or a related role.
- Proven experience troubleshooting software, hardware, or web-based applications.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to work independently and as part of a team.
- Experience in a hybrid work environment, managing time effectively between remote and office-based work.
- Patience, empathy, and a customer-centric attitude.
- Experience in the tech industry or with SaaS products is highly desirable.
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2
Senior Customer Support Specialist
53202 Milwaukee, Wisconsin
$55000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. In this pivotal role, you will be the primary point of contact for customer inquiries, providing exceptional support and technical assistance across multiple channels, including phone, email, and live chat. You will be responsible for troubleshooting complex issues, guiding customers through product features, and escalating unresolved problems to appropriate departments. A key aspect of this position involves documenting all customer interactions and resolutions accurately within our CRM system, contributing to a comprehensive knowledge base.
Responsibilities:
Qualifications:
Responsibilities:
- Respond promptly and professionally to customer inquiries, ensuring a high level of satisfaction.
- Diagnose and resolve technical issues with our software and services, providing clear and concise solutions.
- Educate customers on product usage, best practices, and new features.
- Collaborate with cross-functional teams (e.g., engineering, product development) to identify and address recurring customer issues.
- Contribute to the development and maintenance of our internal and external knowledge base articles and FAQs.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Identify opportunities for process improvements within the customer support function.
- Gather customer feedback and relay insights to product and marketing teams to drive service enhancements.
- Maintain a deep understanding of our product suite and its evolving functionalities.
- Uphold company standards for customer service excellence and responsiveness in a remote environment.
Qualifications:
- Proven experience (3+ years) in a customer support or helpdesk role, preferably in a SaaS environment.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and support ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Adept at multitasking and prioritizing under pressure.
- Experience with remote collaboration tools (e.g., Slack, Zoom).
- A passion for helping customers and a commitment to delivering outstanding service.
- Bachelor's degree in a relevant field or equivalent practical experience.
Apply Now
3
Senior Customer Support Specialist
53201 West Milwaukee, Wisconsin
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their fully remote support team. This role is crucial for providing exceptional assistance to our valued customers, resolving complex technical and account-related issues, and ensuring a high level of customer satisfaction. The ideal candidate will possess outstanding communication skills, a deep understanding of customer support best practices, and a passion for helping others. You will act as a point of escalation for challenging inquiries, contributing to the continuous improvement of our support processes and customer experience. If you excel in a remote environment and thrive on solving problems, this opportunity is for you.
Responsibilities:
Responsibilities:
- Provide comprehensive and timely technical and account support to customers via phone, email, and chat.
- Troubleshoot and resolve complex customer issues, identifying root causes and implementing effective solutions.
- Act as a subject matter expert and escalation point for challenging customer inquiries.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of our products/services to effectively assist customers.
- Contribute to the creation and improvement of support documentation, knowledge base articles, and FAQs.
- Identify trends in customer issues and provide feedback to product and development teams for potential improvements.
- Assist in training and mentoring junior support staff.
- Proactively engage with customers to ensure their needs are met and satisfaction is maintained.
- Participate in team meetings, sharing insights and collaborating on support strategies.
- Stay up-to-date with product updates and new features.
- Contribute to achieving departmental key performance indicators (KPIs), such as response time, resolution rate, and customer satisfaction scores.
- Handle customer complaints and escalations with empathy and professionalism.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in a customer support or helpdesk role, with at least 1 year in a senior or lead capacity.
- Proven ability to troubleshoot and resolve complex technical and account issues.
- Excellent verbal and written communication skills, with a patient and empathetic demeanor.
- Strong problem-solving and analytical skills.
- Proficiency in using CRM software and customer support platforms.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Self-motivated, organized, and able to work independently in a remote setting.
- Team-oriented with strong interpersonal skills.
- Experience in (mention relevant industry, e.g., SaaS, technology, e-commerce) is a plus.
- Willingness to learn and adapt to new technologies and processes.
- Must be authorized to work in the US.
Apply Now
4
Senior Customer Support Specialist
53202 West Milwaukee, Wisconsin
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking an experienced and empathetic Senior Customer Support Specialist to join their dedicated team. This role is integral to providing exceptional technical support and ensuring customer satisfaction with our client's innovative software solutions. The ideal candidate possesses excellent problem-solving skills, a deep understanding of customer service best practices, and the ability to troubleshoot complex technical issues. This position offers the flexibility of a fully remote work arrangement, allowing you to contribute to our client's success from anywhere within the United States.
Responsibilities:
Qualifications:
Responsibilities:
- Provide high-level technical support to customers via phone, email, and chat, resolving complex inquiries and issues efficiently and effectively.
- Diagnose and troubleshoot software-related problems, escalating issues to higher-level support or development teams when necessary.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Assist in training and mentoring junior support specialists, sharing expertise and best practices.
- Proactively identify opportunities to improve the customer support experience and contribute to process enhancements.
- Gather customer feedback and relay insights to product and development teams to drive product improvements.
- Manage and prioritize a queue of support tickets, ensuring timely resolution and adherence to service level agreements (SLAs).
- Stay up-to-date on product updates, new features, and technical changes.
- Contribute to building strong customer relationships through outstanding service and communication.
- Document customer interactions and resolutions accurately in the CRM system.
- Participate in team meetings and contribute to a collaborative support environment.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical customer support, preferably within the SaaS industry.
- Proficiency in troubleshooting software applications and understanding of common technical issues.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Experience with helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
- Ability to explain technical concepts clearly to non-technical users.
- Proven ability to work independently and manage time effectively in a remote setting.
- Experience in mentoring or training junior team members is a plus.
Apply Now
5
Senior Customer Support Specialist
53215 West Milwaukee, Wisconsin
$24 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Milwaukee, Wisconsin, US**. This role offers a hybrid work model, blending in-office collaboration with remote flexibility.
As a Senior Customer Support Specialist, you will be the primary point of contact for our clients, addressing complex technical issues and providing exceptional service. Your responsibilities will include troubleshooting software problems, guiding users through product features, escalating issues to higher-level support or engineering teams when necessary, and documenting solutions and workarounds. You will also play a key role in identifying trends in customer inquiries to help improve our product and support resources. This position requires a deep understanding of our product suite, excellent problem-solving abilities, and a commitment to delivering outstanding customer experiences. You will be expected to maintain high levels of customer satisfaction and contribute to the overall success of the support department.
The ideal candidate will possess at least three years of experience in a customer support or helpdesk role, preferably within the technology sector. A Bachelor's degree in Computer Science, Information Technology, or a related field is a plus. Strong technical aptitude, excellent communication skills (both written and verbal), and the ability to work effectively under pressure are essential. Experience with CRM software and ticketing systems is required. You should be comfortable explaining technical concepts to non-technical users and be adept at managing multiple priorities simultaneously. Your proactive approach to problem-solving and your dedication to customer success will be highly valued. Join our client and be part of a collaborative environment where your skills and contributions are recognized and rewarded.
As a Senior Customer Support Specialist, you will be the primary point of contact for our clients, addressing complex technical issues and providing exceptional service. Your responsibilities will include troubleshooting software problems, guiding users through product features, escalating issues to higher-level support or engineering teams when necessary, and documenting solutions and workarounds. You will also play a key role in identifying trends in customer inquiries to help improve our product and support resources. This position requires a deep understanding of our product suite, excellent problem-solving abilities, and a commitment to delivering outstanding customer experiences. You will be expected to maintain high levels of customer satisfaction and contribute to the overall success of the support department.
The ideal candidate will possess at least three years of experience in a customer support or helpdesk role, preferably within the technology sector. A Bachelor's degree in Computer Science, Information Technology, or a related field is a plus. Strong technical aptitude, excellent communication skills (both written and verbal), and the ability to work effectively under pressure are essential. Experience with CRM software and ticketing systems is required. You should be comfortable explaining technical concepts to non-technical users and be adept at managing multiple priorities simultaneously. Your proactive approach to problem-solving and your dedication to customer success will be highly valued. Join our client and be part of a collaborative environment where your skills and contributions are recognized and rewarded.
Apply Now
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6
Senior Customer Support Specialist
53202 West Milwaukee, Wisconsin
$22 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Milwaukee, Wisconsin . This role offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. The ideal candidate will be a problem-solver with exceptional communication skills and a passion for delivering outstanding customer experiences. You will be responsible for handling escalated customer inquiries, providing technical assistance, and contributing to the continuous improvement of our support processes.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate resolutions to complex issues.
- Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions.
- Escalate unresolved issues to appropriate departments, ensuring clear documentation and follow-up.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Develop and maintain knowledge base articles and FAQs to empower customers and internal teams.
- Analyze customer feedback and support data to identify trends and recommend service improvements.
- Collaborate with product and engineering teams to report bugs and suggest feature enhancements.
- Participate in team meetings and contribute to a positive and supportive work environment.
- Uphold company standards for professionalism and customer care in all interactions.
- Stay updated on product updates and industry best practices to ensure accurate and effective support.
Qualifications:
- Proven experience in a customer service or technical support role, with at least 2 years in a senior capacity.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills, with a keen attention to detail.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- Experience in a hybrid work setting is a plus.
- A customer-centric mindset and a genuine desire to help others.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is preferred.
Apply Now
7
Senior Customer Support Specialist
53201 West Milwaukee, Wisconsin
$65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated and empathetic Senior Customer Support Specialist to join their esteemed team in Milwaukee, Wisconsin, US . This hybrid role offers a unique blend of in-office collaboration and remote flexibility, focusing on delivering exceptional support to a diverse clientele. The Senior Customer Support Specialist will be responsible for resolving complex customer inquiries, troubleshooting technical issues, and providing comprehensive assistance across various communication channels, including phone, email, and chat. You will act as a point of escalation for challenging customer situations, requiring a calm demeanor, exceptional problem-solving skills, and the ability to de-escalate effectively. Key responsibilities include documenting customer interactions meticulously, identifying trends in customer issues, and providing feedback to product and engineering teams to drive service improvements. You will contribute to the development and maintenance of knowledge base articles, FAQs, and other support documentation to empower both customers and junior support staff. Mentoring and training new customer support representatives, sharing best practices, and fostering a positive team environment are integral parts of this role. The ideal candidate will possess a deep understanding of our client's products and services, enabling them to provide accurate and efficient solutions. Proactive engagement with customers to ensure satisfaction and retention is paramount. Collaboration with other departments, such as sales and technical support, to ensure a seamless customer experience is also required. This role demands excellent communication, active listening, and interpersonal skills. A strong technical aptitude and the ability to learn new software and systems quickly are essential. A Bachelor's degree in a relevant field or equivalent practical experience is required. A minimum of 4 years of experience in a customer support or technical helpdesk role, with proven experience handling complex issues and mentoring others, is necessary. Familiarity with CRM software and ticketing systems is expected. The ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities, is crucial. Join our client and be a cornerstone of their commitment to customer excellence.
Apply Now
8
Senior Customer Support Specialist
53201 West Milwaukee, Wisconsin
$24 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join our dynamic, fully remote team. This pivotal role is crucial in ensuring our customers receive exceptional service and prompt resolutions to their inquiries. You will be the primary point of contact for customers, handling a wide range of issues via phone, email, and chat. Your expertise in problem-solving and customer advocacy will be instrumental in fostering customer loyalty and satisfaction.
Responsibilities:
This is a remote-first position, requiring a dedicated home office setup with reliable internet connectivity. We foster a collaborative and supportive remote work environment, offering regular virtual team meetings and social events. If you are passionate about delivering outstanding customer service and thrive in an independent, results-oriented role, we encourage you to apply. Located in Milwaukee, Wisconsin, US , this role offers the flexibility of remote work without compromising on team connectivity or career growth.
Responsibilities:
- Provide advanced technical support and troubleshooting for our product suite, escalating complex issues to relevant departments when necessary.
- Develop and maintain comprehensive knowledge base articles, FAQs, and training materials to empower both customers and junior support staff.
- Analyze customer feedback and support trends to identify areas for product and service improvement, relaying insights to management.
- Train and mentor new customer support representatives, ensuring adherence to company standards and best practices.
- Manage and resolve customer complaints with empathy and professionalism, aiming for first-contact resolution.
- Collaborate with engineering and product teams to identify and report bugs or feature requests, acting as a customer advocate.
- Contribute to the continuous improvement of support processes and workflows.
- Handle high-priority customer escalations and ensure timely and effective resolution.
- Document all customer interactions accurately and comprehensively in our CRM system.
- Proactively identify opportunities to enhance the customer experience through personalized support.
This is a remote-first position, requiring a dedicated home office setup with reliable internet connectivity. We foster a collaborative and supportive remote work environment, offering regular virtual team meetings and social events. If you are passionate about delivering outstanding customer service and thrive in an independent, results-oriented role, we encourage you to apply. Located in Milwaukee, Wisconsin, US , this role offers the flexibility of remote work without compromising on team connectivity or career growth.
Apply Now
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