37 Support Specialist jobs in Grand Rapids

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Resolve customer issues efficiently while maintaining a professional attitude

• Document all customer interactions in the system accurately

• Coordinate with internal departments to ensure customer satisfaction

• Assist in processing orders, returns, and service requests

• Maintain up-to-date knowledge of company products and services

• Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office and general computer skills

• Ability to multitask and manage time effectively

Additional Information

Benefits

• Competitive salary ($44,000 - $63,000 annually)

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Paid time off and holiday schedule

• Ongoing training and skills development

Company Description

About Us

At Hype Tier , we specialize in delivering high-energy, immersive event experiences that leave lasting impressions. From corporate conferences to brand activations, we believe every event should captivate, connect, and inspire. Our dynamic team combines innovation, strategy, and flawless execution to elevate client visions into unforgettable realities. Join us as we redefine what it means to create impact through events.

Job Description

Job Description

We are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids, MI. The ideal candidate will serve as a key liaison between our clients and internal teams, ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Identify and resolve product or service issues efficiently.
• Maintain accurate records of interactions and transactions.
• Collaborate with cross-functional teams to escalate and follow up on complex issues.
• Monitor customer feedback and report trends to management.
• Contribute to the development and refinement of support processes and documentation.
• Maintain a high level of professionalism and empathy in all customer interactions.

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Minimum of 1-2 years of experience in customer service or a related field.
• Strong verbal and written communication skills.
• Problem-solving mindset with the ability to multitask.
• Familiarity with CRM systems and support tools is a plus.
• Excellent time management and organizational skills.
• Ability to work independently and in a team environment.

Additional Information

Benefits

• Competitive salary ($60,000 - $65,000/year)
• Opportunities for professional growth and internal advancement
• Comprehensive training and onboarding
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive and collaborative work culture
• Skill development programs and workshops

Are you passionate about delivering exceptional customer service and resolving technical issues in a fast-paced healthcare environment? We're looking for a dedicated Customer Support Specialist to join our team and support end users including doctors, nurses, and patients.
Key Responsibilities
+ Provide high-level customer service and follow-up support for ticketed inquiries.
+ Troubleshoot workflow issues and escalate as needed.
+ Collaborate closely with the Help Desk team to ensure timely resolution of routed calls.
+ Document interactions and resolutions with clarity and accuracy.
Top Skills
+ Strong customer service orientation.
+ Experience troubleshooting workflows.
+ Proven ability to resolve and escalate end-user issues.
Nice-to-Have Skills
+ Technical support experience.
+ Comfortable with phone-based communication.
Healthcare Environment
This role supports external users in a medical setting-experience in a medical office or familiarity with healthcare workflows is highly valued. This position will require some weekend support on Sundays so must be open to working on weekends, however this shift would be remote after training!
Why Join Us?
+ Opportunity to grow into a long-term career.
+ Hybrid work model: onsite training followed by remote work.
+ Make a meaningful impact by supporting healthcare professionals and patients.
Interviews are taking place next week so if you are interested, send your resume to aelya@ teksystems.com so we can set up a phone screen!
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Grand Rapids,MI.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Grand Rapids, Michigan, US . This role plays a crucial part in ensuring exceptional customer experiences by providing prompt, efficient, and accurate assistance. As a Senior Specialist, you will handle complex customer inquiries, troubleshoot technical issues, and contribute to the continuous improvement of our support processes. You will be expected to de-escalate challenging situations with professionalism and empathy, acting as a point of escalation for junior team members.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat, ensuring timely resolution of issues.
• Investigate and resolve complex customer problems, including technical troubleshooting and account management.
• Document all customer interactions and resolutions accurately in the CRM system.
• Provide guidance and support to junior customer service representatives, assisting with training and complex case resolution.
• Identify trends in customer issues and provide feedback to product and development teams for service improvements.
• Contribute to the development and maintenance of knowledge base articles and support documentation.
• Proactively engage with customers to ensure satisfaction and build strong relationships.
• Participate in team meetings, sharing insights and contributing to strategy discussions.
• Adhere to all company policies and procedures, ensuring compliance and data security.
• Collaborate with cross-functional teams to address customer needs and improve overall service delivery.

Qualifications:

• Proven experience (3+ years) in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong problem-solving and analytical skills, with a keen attention to detail.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with (specific software or tools relevant to the industry, e.g., Zendesk, Salesforce Service Cloud) is a plus.
• A passion for customer satisfaction and a commitment to delivering outstanding service.
• Ability to work effectively both independently and as part of a collaborative team.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

This is an exciting opportunity to make a significant impact within a growing organization. The hybrid work model allows for a balance between in-office collaboration and remote flexibility.

WHO WE ARE:

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen's operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered .

WHAT YOU WILL BE DOING:

The Quality Support Specialist will be responsible for helping in the development and implementation of quality systems, driving the culture of continuous improvement and supporting the day-to-day quality initiatives of the production teams in the Door division. This position would offer the opportunity to support a growing area of our company and directly impact relationships with customers. Day-to-day responsibilities include:

• Assist in updating Standard Operating Procedures (SOPs) and work instructions. Work with production
  teams to identify and resolve quality issues.
• Support continuous improvement projects to reduce defects and waste.
• Assist in investigating and resolving customer complaints related to product quality.
• Work with suppliers to ensure raw materials meet required standards.
• Conduct quality checks on raw materials, in-process doors, and finished products.
• Maintain inspection records and prepare quality reports
• Supports ensure all quality control procedures are followed on the shop floor.
• Perform visual and dimensional checks using measuring tools (calipers, tape measures, gauges, etc.).

At Lumbermen's, our business is built on relationships. It's crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

REQUIRED EDUCATION/EXPERIENCE

• High School diploma/GED required
• Certification or Associates Degree is a plus
• Fluent in Microsoft office, advanced excel skill is a plus
• Experience and demonstrated proficiency using various manufacturing instruments (calipers, pin gauges, etc.) for measurements.

REQUIRED SKILLS

• Able to multi-task
• Proficient in English, excellent verbal and written communication skills
• Strong attention to quality details
• Able to accurately complete paperwork and/or data entry
• Displays a positive "can do" attitude.
• Able to read and interpret shop drawings and job folder detail
• Able to effectively work and communicate with fellow employee owners
• Self-directed, self-motivated, detail-oriented, and customer service-focused
• Dependable and reliable
• Demonstrates desire to "do things right the first time"
• Openness and desire to learn new skills
• Able to work safely and efficiently at all times
• Able to work neatly and maintain a clean and safe work area

WHAT WE OFFER:

Lumbermen's exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and "family" here and help live out the Lumbermen's promises of committing to those who count on us, doing what's right, exercising sound business practices and earning consideration. Other benefits include:

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) - generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• The SOURCE - free and confidential support resources for our team
• Ulliance Life Advisor EAP
• Clothing allowance (for applicable roles)
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Lumbermen's is proud to be a drug and alcohol-free workplace. In addition, Lumbermen's will not discriminate against any employee or candidate because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.

Minnesota Hourly Range

$22-$24 USD

Our client is seeking a compassionate and dedicated Community Support Specialist to join our growing team, working remotely from anywhere within the US. This role is crucial in connecting vulnerable individuals with essential resources and support services. You will be responsible for assessing client needs, developing personalized support plans, and facilitating access to community programs, healthcare, and social services. This is a remote-first position, requiring excellent communication and organizational skills, as well as a strong understanding of social work principles and available community resources.

Key responsibilities include conducting intake assessments via phone and video conferencing, maintaining detailed client records in our secure CRM system, and advocating on behalf of clients to ensure they receive appropriate care. You will collaborate with a diverse network of service providers, government agencies, and non-profit organizations to build and maintain strong referral relationships. The ideal candidate will possess a proactive approach to problem-solving, a high degree of empathy, and the ability to navigate complex social issues with sensitivity and professionalism. We are looking for individuals who are passionate about making a tangible difference in people's lives. This role demands excellent digital literacy, the ability to work independently, and a commitment to upholding client confidentiality and ethical standards. You will participate in regular virtual team meetings and ongoing professional development opportunities.

Qualifications:

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2 years of experience in case management, community outreach, or social services.
• Proven ability to conduct needs assessments and develop effective support plans.
• Strong knowledge of local and national support systems and resources.
• Excellent verbal and written communication skills, with the ability to engage diverse populations.
• Proficiency in using CRM software and other digital communication tools.
• Ability to work autonomously and manage a caseload effectively in a remote setting.
• Strong ethical compass and commitment to client advocacy.

This is an exceptional opportunity to contribute to meaningful work while enjoying the flexibility of a fully remote role. Join us in making a significant impact on community well-being in Grand Rapids, Michigan, US .

Our client is seeking a compassionate and dedicated Community Support Specialist to join their team in **Grand Rapids, Michigan, US**. This role is crucial in connecting individuals with essential social services and providing ongoing support to enhance their well-being. You will be responsible for assessing client needs, developing personalized support plans, and facilitating access to resources such as housing assistance, healthcare, employment services, and mental health support. Building and maintaining strong relationships with community partners, government agencies, and non-profit organizations is vital to effectively serve our clients. The ideal candidate will possess excellent interpersonal skills, empathy, and a deep understanding of the challenges faced by vulnerable populations. You will conduct outreach activities, workshops, and informational sessions to raise awareness about available services and empower community members. Case management, record-keeping, and ensuring client confidentiality are key aspects of this position. This role requires a blend of in-office work for team collaboration and client meetings, and remote flexibility for administrative tasks and follow-ups. We are looking for individuals who are passionate about making a tangible difference in people's lives and who can navigate complex social systems with resilience and professionalism. A Bachelor's degree in Social Work, Psychology, Sociology, or a related field is preferred. Proven experience in community outreach, case management, or social services is highly desirable. Strong organizational skills, the ability to manage multiple caseloads, and excellent written and verbal communication skills are essential. This hybrid position offers a unique opportunity to engage directly with the community while benefiting from a flexible work structure. ResponsResponsibilities include:

• Conducting comprehensive needs assessments for individuals and families.
• Developing, implementing, and monitoring individualized support plans.
• Liaising with external agencies and service providers to coordinate care.
• Providing advocacy and support to clients navigating bureaucratic systems.
• Maintaining accurate and confidential client records.
• Participating in team meetings and professional development activities.
• Organizing and leading community outreach events.

We are committed to fostering a supportive and collaborative work environment for our employees and the communities we serve.

Our client, a rapidly growing software company specializing in enterprise solutions, is looking for an exceptional Senior Technical Support Specialist to join their fully remote customer success team. This role is essential for providing advanced technical assistance to our diverse client base, ensuring seamless operation of our software products. You will be the go-to expert for complex technical issues, guiding clients through troubleshooting, problem resolution, and system optimization. The ideal candidate possesses a deep technical acumen, excellent communication skills, and a commitment to delivering outstanding customer experiences.

Key Responsibilities:

• Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex software and hardware issues.
• Escalate unresolved issues to engineering or product teams, providing detailed documentation.
• Create and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Guide customers through product setup, configuration, and integration processes.
• Monitor customer system performance and proactively identify potential issues.
• Train and mentor junior support staff on technical issues and best practices.
• Contribute to the continuous improvement of support processes and tools.
• Identify trends in customer issues and provide feedback to product development teams.
• Ensure high levels of customer satisfaction through timely and effective issue resolution.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent work experience.
• Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Extensive knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience troubleshooting complex enterprise software solutions.
• Familiarity with CRM and ticketing systems (e.g., Salesforce, Zendesk).
• Excellent analytical, problem-solving, and critical-thinking skills.
• Outstanding written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation and a passion for helping others.
• Ability to work independently, manage time effectively, and prioritize tasks in a fully remote environment.
• Experience supporting SaaS products is highly preferred.

This is a fully remote position, allowing you to work from home anywhere within the United States. Join our dedicated team and help shape the future of customer support.

Our client is actively searching for a highly skilled and customer-focused Remote Technical Support Specialist to join their expanding support team. This is a 100% remote position, enabling you to provide essential technical assistance from the comfort of your home office. You will be the first point of contact for customers experiencing technical difficulties with our client's innovative software products and services. Your primary responsibilities will include diagnosing and resolving hardware and software issues, troubleshooting network connectivity problems, guiding users through step-by-step solutions, documenting customer interactions and resolutions accurately in our ticketing system, and escalating complex issues to higher-level support teams when necessary. We are looking for individuals with a strong technical aptitude, excellent problem-solving abilities, and an unwavering commitment to delivering outstanding customer service. The ideal candidate will possess patience, empathy, and the ability to explain technical concepts in a clear and concise manner to non-technical users. A minimum of 2 years of experience in a technical support or helpdesk role is required. Proficiency with operating systems (Windows, macOS), common software applications, and basic networking principles is essential. Experience with remote support tools and customer relationship management (CRM) software is highly desirable. Strong written and verbal communication skills are crucial for effective ticket management and customer interaction. You must be a self-starter, capable of working independently with minimal supervision, and possess excellent time management skills to handle a high volume of support requests efficiently. A stable high-speed internet connection and a dedicated, quiet workspace are mandatory for this remote role. If you are passionate about technology and helping people, and thrive in a remote work environment, we encourage you to apply and become an integral part of our supportive technical team.