18 Support Specialist jobs in Hemet

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

JOB RESPONSIBILITIES

• Meets regularly with Funeral Director(s) to ensure customer needs are met
• Frequently communicates with families to coordinate activities
• Takes first calls and dispatches removal teams
• Collects vital information, files death certificates and insurance claims
• Schedules appointments for Funeral Directors
• Designs and prints memorials; creates, scans, and corrects arrangement documents
• Orders merchandise, flowers, urns
• Schedules services including coordinating with churches, cemeteries and staff
• Assists with setting up funeral/visitation areas and take down
• Assists during funeral services and events
• Assists with dressing, casketing and preparing the deceased for viewing
• Transport human remains to the Crematory facility
• Delivers ashes from Crematory to Funeral Home
• Assists with removals
• May be required to ensure company vehicles are clean and fueled, prior to and after services
• Adheres to all Company and Regulatory requirements
• Performs other administrative duties for the location when time permits

MINIMUM Requirements

Education

• High School diploma or equivalent

Certification/License

• Good driving record and valid driver's license

Experience

• 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required
• Funeral industry experience preferred but not required

Knowledge, Skills and Abilities

• Strong knowledge of computers and software
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Ability to maintain confidentiality
• Ability to work beyond standard business hours including weekends
• Detail oriented
• Professional team player
• Pro-actively seeks out tasks
• Motivated, enthusiastic work ethic

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Mostly works indoors during all seasons and weather conditions
• Occasional work outdoors
• Limited amount of local and/or multiple location traveling required
• Professional dress is required when in contact with families

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Occasional periods of time standing, up to 3 hours per day
• Climbing stairs to access buildings

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Ability to lift up to 20 pounds

Work Hours

• Working beyond "standard" business hours as the need arises

Compensation:
Salary: $17.50/Hr

Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 92586

Category (Portal Searching): Operations

Job Location: US-CA - Menifee

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, which includes physical work, and office related tasks. Duties include first call removals, assisting with casketing, setting up visitation areas and driving company vehicles. Office duties include meeting the public, answering phones courteously and in a polite manner and assisting with funeral, memorial and other services or ceremonies as requested. The ability to lift up to 75 pounds and work an on-call rotation schedule including weekends is required.

JOB RESPONSIBILITIES

• Safely drives company owned professional vehicles to perform "first call" removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures
• Follows processes for chain-of-custody, paperwork and deceased identification
• Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures
• For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression
• Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled
• Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles
• Directs phone calls to appropriate team members
• Greets and receives client families and/or other persons entering the building for information and assistance
• Maintains a friendly attitude while offering assistance and guidance to all persons entering the location
• Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly
• Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service
• Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers
• Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities
• Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned
• Transport deceased to and from the crematory; to airports; funeral homes and other designated locations
• Run errands such as for floral delivery, picking up of supplies, documents, etc.

MINIMUM Requirements

Education

• High School diploma or equivalent

Certification/License

• Valid state/province driver's license with a clean driving record

Experience

• Customer service experience a plus
• Funeral service experience a plus

Knowledge, Skills and Abilities

• Professional appearance required. Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilities
• Ability to follow instructions given over the phone or in person
• Ability to work and communicate effectively with others
• Ability to work with kindness and compassion for the deceased and their families
• Ability to maintain composure in challenging situations
• Good verbal and written communications skills
• Ability to maintain confidentiality
• Ability to work an on-call rotation schedule including weekends

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Using company vehicle, travel local and surrounding communities, occasionally out of state; no overnight travel
• Professional Dress is required when in contact with families

Work Postures

• Frequent, continuous periods of time standing
• Climbing stairs to access buildings

Physical Demands

• Physical effort requiring manual dexterity
• Ability to lift up to 75 pounds; push/pull up to 200 pounds

Work Hours

• Working beyond "standard" hours as the need arises including weekends, nights and holidays rotation

• Must be able to work an on-call schedule

Compensation:
Salary: $19.00/Hr

Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 92223

Category (Portal Searching): Operations

Job Location: US-CA - Beaumont

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, which includes physical work, and office related tasks. Duties include first call removals, assisting with casketing, setting up visitation areas and driving company vehicles. Office duties include meeting the public, answering phones courteously and in a polite manner and assisting with funeral, memorial and other services or ceremonies as requested. The ability to lift up to 75 pounds and work an on-call rotation schedule including weekends is required.

JOB RESPONSIBILITIES

• Safely drives company owned professional vehicles to perform "first call" removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures

• Follows processes for chain-of-custody, paperwork and deceased identification

• Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures

• For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression

• Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled

• Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles

• Directs phone calls to appropriate team members

• Greets and receives client families and/or other persons entering the building for information and assistance

• Maintains a friendly attitude while offering assistance and guidance to all persons entering the location

• Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly

• Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service

• Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers

• Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities

• Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned

• Transport deceased to and from the crematory; to airports; funeral homes and other designated locations

• Run errands such as for floral delivery, picking up of supplies, documents, etc.

MINIMUM Requirements

Education

• High School diploma or equivalent

Certification/License

• Valid state/province driver's license with a clean driving record

Experience

• Customer service experience a plus

• Funeral service experience a plus

Knowledge, Skills and Abilities

• Professional appearance required. Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilities

• Ability to follow instructions given over the phone or in person

• Ability to work and communicate effectively with others

• Ability to work with kindness and compassion for the deceased and their families

• Ability to maintain composure in challenging situations

• Good verbal and written communications skills

• Ability to maintain confidentiality

• Ability to work an on-call rotation schedule including weekends

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Work indoors and outdoors during all seasons and weather conditions

• Using company vehicle, travel local and surrounding communities, occasionally out of state; no overnight travel

• Professional Dress is required when in contact with families

Work Postures

• Frequent, continuous periods of time standing

• Climbing stairs to access buildings

Physical Demands

• Physical effort requiring manual dexterity

• Ability to lift up to 75 pounds; push/pull up to 200 pounds

Work Hours

• Working beyond "standard" hours as the need arises including weekends, nights and holidays rotation

• Must be able to work an on-call schedule

Compensation:

Salary: $19.00/Hr

Benefits:

MedicalDental VisionFlexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution Sick Leave Short-Term DisabilityLong-Term Disability Life InsuranceVoluntary Accidental Death or Dismemberment Insurance Dependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program

Postal Code: 92223

Category (Portal Searching): Operations

Job Location: US-CA - Beaumont

Job Profile ID: F00298

Time Type: Full time

Location Name: Weaver Mortuary and Crematory

Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, which includes physical work, and office related tasks. Duties include first call removals, assisting with casketing, setting up visitation areas and driving company vehicles. Office duties include meeting the public, answering phones courteously and in a polite manner and assisting with funeral, memorial and other services or ceremonies as requested. The ability to lift up to 75 pounds and work an on-call rotation schedule including weekends is required.
**JOB RESPONSIBILITIES**
+ Safely drives company owned professional vehicles to perform "first call" removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures
+ Follows processes for chain-of-custody, paperwork and deceased identification
+ Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures
+ For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression
+ Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled
+ Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles
+ Directs phone calls to appropriate team members
+ Greets and receives client families and/or other persons entering the building for information and assistance
+ Maintains a friendly attitude while offering assistance and guidance to all persons entering the location
+ Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly
+ Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service
+ Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers
+ Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities
+ Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned
+ Transport deceased to and from the crematory; to airports; funeral homes and other designated locations
+ Run errands such as for floral delivery, picking up of supplies, documents, etc.
**MINIMUM** **Requirements**
**Education**
+ High School diploma or equivalent
**Certification/License**
+ Valid state/province driver's license with a clean driving record
**Experience**
+ Customer service experience a plus
+ Funeral service experience a plus
**Knowledge, Skills and Abilities**
+ Professional appearance required. Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilities
+ Ability to follow instructions given over the phone or in person
+ Ability to work and communicate effectively with others
+ Ability to work with kindness and compassion for the deceased and their families
+ Ability to maintain composure in challenging situations
+ Good verbal and written communications skills
+ Ability to maintain confidentiality
+ Ability to work an on-call rotation schedule including weekends
**Work CONDITIONS**
When considering the work hours associated with this job, the following factors may apply:
**Work Environment**
+ Work indoors and outdoors during all seasons and weather conditions
+ Using company vehicle, travel local and surrounding communities, occasionally out of state; no overnight travel
+ Professional Dress is required when in contact with families
**Work Postures**
+ Frequent, continuous periods of time standing
+ Climbing stairs to access buildings
**Physical Demands**
+ Physical effort requiring manual dexterity
+ Ability to lift up to 75 pounds; push/pull up to 200 pounds
**Work Hours**
+ Working beyond "standard" hours as the need arises including weekends, nights and holidays rotation
+ Must be able to work an on-call schedule
**Compensation:**
**Salary: $19.00/Hr**
**Benefits:**
**Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program**
Postal Code: 92223
Category (Portal Searching): Operations
Job Location: US-CA - Beaumont
Job Profile ID: F00298
Time Type: Full time
Location Name: Weaver Mortuary and Crematory

Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.
**JOB RESPONSIBILITIES**
+ Meets regularly with Funeral Director(s) to ensure customer needs are met
+ Frequently communicates with families to coordinate activities
+ Takes first calls and dispatches removal teams
+ Collects vital information, files death certificates and insurance claims
+ Schedules appointments for Funeral Directors
+ Designs and prints memorials; creates, scans, and corrects arrangement documents
+ Orders merchandise, flowers, urns
+ Schedules services including coordinating with churches, cemeteries and staff
+ Assists with setting up funeral/visitation areas and take down
+ Assists during funeral services and events
+ Assists with dressing, casketing and preparing the deceased for viewing
+ Transport human remains to the Crematory facility
+ Delivers ashes from Crematory to Funeral Home
+ Assists with removals
+ May be required to ensure company vehicles are clean and fueled, prior to and after services
+ Adheres to all Company and Regulatory requirements
+ Performs other administrative duties for the location when time permits
**MINIMUM** **Requirements**
**Education**
+ High School diploma or equivalent
**Certification/License**
+ Good driving record and valid driver's license
**Experience**
+ 2 years of experience in an office clerical or customer service capacity required
+ Experience working in a customer-focused and fast-paced professional environment required
+ Funeral industry experience preferred but not required
**Knowledge, Skills and Abilities**
+ Strong knowledge of computers and software
+ Above average communication skills
+ High level of compassion and integrity
+ Problem solving skills
+ Ability to multi task and set priorities
+ Ability to maintain confidentiality
+ Ability to work beyond standard business hours including weekends
+ Detail oriented
+ Professional team player
+ Pro-actively seeks out tasks
+ Motivated, enthusiastic work ethic
**Work CONDITIONS**
When considering the work hours associated with this job, the following factors may apply:
**Work Environment**
+ Mostly works indoors during all seasons and weather conditions
+ Occasional work outdoors
+ Limited amount of local and/or multiple location traveling required
+ Professional dress is required when in contact with families
**Work Postures**
+ Sitting continuously for many hours per day, up to 6 hours per day
+ Occasional periods of time standing, up to 3 hours per day
+ Climbing stairs to access buildings
**Physical Demands**
+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
+ Ability to lift up to 20 pounds
**Work Hours**
+ Working beyond "standard" business hours as the need arises
**Compensation:**
**Salary: $17.50/Hr**
**Benefits:**
**Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program**
Postal Code: 92586
Category (Portal Searching): Operations
Job Location: US-CA - Menifee
Job Profile ID: F00349
Time Type: Full time
Location Name: Miller Jones Mortuary-Sun City

Job Description

Job Description

Now Hiring: Swing EMHS Mental Health Services Support Specialist/TSW-III

Location: Yucaipa, CA 92399

We are currently looking for a qualified, full-time, Enhanced Mental Health Services Support Specialist/TSW-III to join our residential team. The Enhanced Mental Health Services (EMHS) Support Specialist/Team Support Worker-III will be responsible for providing a large variety of services ranging from behavior management, crisis intervention, self-help skill building, and other services as needed. Other duties include but are not limited to:

• Assist in the delivery of intensive, individualized, strength-based, and needs-driven intervention activities that support the engagement and participation of the youth and his/her significant support persons, and help the child or youth develop skills and achieve the goals and objectives of their plan.
• Assist with interventions which are skill-based and for the remediation of behaviors and reduction of symptoms.
• Some examples include implementation of a positive behavioral plan, modeling interventions for the youth’s family/care givers.
• Assists licensed/waivered professional staff in assessments and treatment planning; may plan and implement specific aspects under supervision.
• Provide 1:1 behavior intervention for clients based on client’s treatment plan.
• Regularly communicate/consult with Youths’ therapist, Clients’ treatment team, regarding client’s behavior, progress, and treatment goals.
• Participate in child/family team meetings. Maintain children in supervision at all times, focusing on behavior, safety, and general well-being.
• Promote growth and development in the children and assist them in reaching goals in accordance with their treatment plan.
• Initiate incident reports concerning behavioral problems, injuries, or accidents; provide complete and accurate documentation including dorm logs and other reports as assigned.
• Drive a vehicle when necessary.
• Additionally, when scheduled to serve as TSW-III (as part of supervision ratio), TSW-III shall provide/assist with EMHS Support Services only in the absence of scheduled EMHSS staff, and only to youth who are in need of immediate 1:1 behavior intervention, based on youth’s treatment plan and ability, and only as long as the dorm remains in ratio. This determination will be made by the TSW-III in cooperation with the Dorm Supervisor on duty.

Skills/Requirements:

• A Bachelor’s degree in the Social/Behavioral Sciences required. One to two years of experience preferred.
• Demonstrated ability and leadership through a minimum of two years related experience in the field of child or family welfare services.
• Must be proficient in the use of computers, including Email, Microsoft Word, and Excel.
• Should have a special interest in working with youth and must fulfill the general requirements as established in the California Administrative Code, Title 22.
• Writing and verbal skills and the ability to compose quality reports and other necessary correspondence are essential.
• Must communicate clearly and concisely, both orally and in writing in English.
• Must be 21 years of age or older and able to pass a physical examination; drug clearance; criminal background check and Child Abuse Index check.
• Must possess a valid California driver’s license with clean DMV history and the ability to safely operate a motor vehicle and be insurable by Trinity’s insurance carrier.

Pay rate: $19.50 per hour. Quarterly and annual performance bonus available.

Why work for Trinity Youth Services?

In addition to providing employees with the opportunity to make a positive, significant, lasting difference in the lives of children and families in a supportive setting, Trinity also offers the following:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Employer-Paid Life Insurance
• Education Reimbursement for Masters Degrees
• Paid PTO, Holidays, Jury Duty, and Bereavement
• Retirement Plans
• Career Advancement Opportunities

About Trinity Youth Services

Since 1966, Trinity has been a premier provider of children’s programs and services in California, specializing in Short-Term residential Therapeutic Programs (STRTP), mental health services, foster care, Intensive Services Foster Care (ISFC) and adoption. Since its inception, Trinity has helped more than 65,000 children and youth.

Trinity seeks team members with a genuine commitment to the empowerment of at-risk children and their families, and a willingness to work in a demanding, fast-paced environment, which requires dedication and a desire to have a positive impact on the lives of children who have experienced trauma. We believe that training and career development are keys to employee retention and satisfaction, and we prefer to promote from within.

Our Values

We value safety, well-being, and permanency for children and youth.

We value embracing research, best practices and proven approaches that help children and youth.

We value staff and are committed to providing them with the knowledge, skills, and tools to be successful.

We value the ability to adapt and change as the needs of our stakeholders adapt and change.

We value open, honest and transparent governance and management practices.

For more information about Trinity Youth Services, please visit our website at

Covid-19 Vaccine Requirement

As of October 15, 2021, Trinity Youth Services has required the COVID-19 vaccine for all employees, excluding those with an approved medical or religious exemption, as a condition of employment to help ensure the safety of all employees and youth and families served.

About Company

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

TECHNICAL SUPPORT SPECIALIST - US Residence based position

TECHNICAL SUPPORT SPECIALIST - RESIDENCE

PURPOSE

The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.

The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.

YOUR TASKS AND RESPONSIBILITIES

• Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;

• Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;

• Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;

• Assists in coaching and mentoring of new members of the team in their technical capacities;

• Supports software upgrades and other vulnerability mitigation processes as needed;

• Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;

• Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;

• Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;

• Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

• High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;

• OR an Associate's degree in related field with 2 years of applicable experience;

• OR a Bachelor's degree in related field with 1 years of applicable experience;

• Ability to read and interpret technical manuals and schematics;

• Demonstrated ability to work in a face paced self-directed environment;

• Strong verbal and written competencies; along with flexibility and good judgment;

• Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;

• Proficient in Microsoft Office product suite;

• Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;

• Confidence to provide direction and communicate without direct authority.

PREFERRED QUALIFICATIONS

• Demonstrated knowledge of Bayer's Radiology business & product suite;

• Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;

• Current or prior technical troubleshooting acumen for Bayer suite of products;

• Software knowledge and troubleshooting capabilities; including Certegra.

Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 9-2-25

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

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Division: Pharmaceuticals

Reference Code: 851858

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At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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