113 Support Specialist jobs in Hilliard
Customer Support Specialist
Posted 22 days ago
Job Viewed
Job Description
Customer Support Specialist
-
Are you a customer service enthusiast who loves solving complex problems?
-
Do you have a keen eye for detail and excellent analytical skills?
-
Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?
If so, we have an exciting opportunity for you at The Greentree Group!
WHO WE ARE
The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what’s possible.
What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.
We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.
Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!
ABOUT THE OPPORTUNITY
As a Customer Support Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. Your role will be critical in supporting our Customer in Reynoldsburg, OH. Join us and be part of our mission to make a difference!
SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
-
Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed, and documented in the appropriate system.
-
Aiding users in executing system functions and navigating business processes.
-
Providing guidance to stakeholders on completing tasks correctly.
-
Executing case management duties on tactical tasks and activities.
-
Providing documentation support.
-
Providing high-level and in-depth analysis of customer care processes.
-
Support teammates in a collaborative work environment.
MINIMUM QUALIFICATIONS:
-
Bachelor's Degree in a related field. Experience in lieu of degree may be considered.
-
Minimum one (1) to three (3) years' experience in a business environment.
-
Strong customer service and support skills.
-
Provide accuracy and consistency through thoroughness in all details and tasks.
-
Exceptional organizational and time management skills.
-
Ability to work well independently and as part of a team.
-
Strong problem-solving, analytical and communication skills.
-
Excellent written and oral communications skills.
-
Candidates must be U.S. Citizens.
DESIRED QUALIFICATIONS:
-
Help Desk software experience.
-
Experience in issue escalation, resolution, and de-escalation techniques.
-
Proficiency in MS Office including Excel, Word, PowerPoint, and Access.
-
Previous experience in a Consulting capacity.
We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time.
Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.
Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.
Salary Range: $45,000 to $55,000
Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.
Top Benefits
Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs.
Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available)
Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.
Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.
Customer Support Specialist
Posted today
Job Viewed
Job Description
Key responsibilities include responding promptly and professionally to customer inquiries via phone, email, and chat; troubleshooting and resolving technical issues related to software functionality, installation, and usage; guiding customers through product features and best practices; escalating complex issues to appropriate technical teams when necessary; documenting all customer interactions and resolutions in the CRM system; contributing to the development of knowledge base articles and FAQs; identifying trends in customer issues and providing feedback to product development teams; and ensuring a high level of customer satisfaction through effective problem-solving and communication.
The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic demeanor. Previous experience in a customer service or technical support role is required. Familiarity with CRM software and ticketing systems is a strong asset. A basic understanding of software applications and technology is preferred. You should be adept at problem-solving and possess strong analytical skills. The ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously is essential. A high school diploma or GED is required; some college or a degree is a plus. Join a growing company that values its employees and offers opportunities for professional development in Columbus .
Customer Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, order status, and company policies.
- Troubleshoot and resolve customer issues, complaints, and technical problems with patience and efficiency.
- Escalate complex issues to appropriate departments or team leads when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to management for service improvement.
- Educate customers on product features and benefits to enhance their experience.
- Process returns, exchanges, and refunds according to company guidelines.
- Build rapport and trust with customers through effective communication and problem-solving.
- Maintain a high level of customer satisfaction by meeting and exceeding service expectations.
- Assist in training new customer support representatives.
- Proactively seek opportunities to improve customer support processes and resources.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, technical support, or a related field (1-2 years preferred).
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to multitask and manage time effectively in a remote environment.
- Strong problem-solving and conflict-resolution abilities.
- A positive attitude and a passion for helping people.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Ability to work flexible hours, including some evenings and weekends, as needed.
If you are a customer-centric individual who thrives on solving problems and delivering outstanding service, this remote position offers a rewarding career path with opportunities for growth.
Customer Support Specialist
Posted today
Job Viewed
Job Description
Support Specialist
Posted 11 days ago
Job Viewed
Job Description
The Managed Care Department has a Pharmacy Services Administrative Organization (PSAO) solution that acts as a pharmacy's back office to our customers. The Solutions Enrollment Specialist role will be responsible for servicing our customers enrolling into the solution within a certain territory. The individual who assumes this role must be attentive to detail, adaptable to various industry changes, and have exceptional customer service skills.
Accountabilities:
PSAO onboarding knowledge
Deliver excellent customer service
Maintain knowledge of PSAO member requirements
Collaborate with internal and external teams
Share knowledge and expertise
Actively seek feedback and use as an opportunity for process improvement, personal development, etc.
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes action to resolve
Applies judgment within defined parameters
Receives general guidance and may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Qualifications
Bachelors degree or equivalent experience preferred
2-4 years experience
Managed Care knowledge preferred
Strong communication skills
Excel user knowledge
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Job DescriptionJob Description
Technical Support Specialist
COLUMBUS, OHIO
Mosaic Health is a care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit or follow Mosaic Health on LinkedIn.
The Technical Support Specialist will represent the apree Health Business Unit and is responsible for providing frontline IT support to end-users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role ensures smooth IT operations by assisting employees with technical concerns, maintaining IT systems, and escalating complex issues to higher-level support teams.
The Technical Support Specialist works closely with IT service desk, network, and systems teams to provide exceptional customer service and maintain system uptime. This position requires strong problem-solving, communication, and technical skills to support end-users in a fast-paced enterprise environment.
Responsibilities:
- Provide first-level and second-level technical support for hardware, software, and network-related issues.
- Diagnose and troubleshoot PCs, laptops, printers, mobile devices, and other peripherals.
- Support Windows and Mac operating systems, including installation, updates, and security patches.
- Provide occasional executive support for Mac OS users.
- Assist with Active Directory (AD) administration, including user account setup, password resets, and access control.
- Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN connections.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
- Assist with software installations, updates, and licensing management.
- Support Electronic Health Record (EHR) systems, particularly NextGen (Columbus, OH) and Athena (all other locations).
- Document technical issues, troubleshooting steps, and solutions in the IT ticketing system.
- Work closely with the Service Desk and IT support teams to escalate and resolve critical issues.
- Provide technical training and guidance to end-users to improve self-service capabilities.
- Assist in IT asset management, including tracking hardware inventory and clinic-specific device assignments.
- Manage iPads and Google Meet hardware used in patient services.
- Coordinate printer support services with third-party vendors.
- Travel to other care centers to assist with clinical IT implementations, including site buildouts, retrofits, and decommissions.
- Maintain compliance with IT security policies, HIPAA, and company standards.
- Provide support in a HIPAA-regulated clinical environment; clinical experience .
- Participate in on-call rotation for after-hours support (7am-7pm Pacific Time), serving as the first point of contact for escalations.
- Transport self and hardware to various care centers across the metro area, potentially multiple times daily.
- Work onsite 4 days per week in care centers, with 1 day remote (subject to regional variation).
- Carry a work phone and respond to live support calls as needed.
- Stay updated with emerging technologies and best practices in IT support.
- Demonstrate excellent guest service to internal team members and patients.
- Perform other related duties as assigned.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 2+ years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Active Directory (AD), Group Policy, and user management.
- Familiarity with ticketing systems (ServiceNow, Zendesk, or similar).
- Basic networking knowledge (IP addressing, DNS, DHCP, VPN troubleshooting).
- Experience supporting Microsoft 365 applications and troubleshooting common issues.
- Experience supporting EHR systems in clinical environments is highly .
- Strong troubleshooting and problem-solving skills with a customer-first mindset.
- Certifications : CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator.
- Willingness to travel locally, provide after-hours support, and adapt to evolving onsite expectations.
- High level of professionalism and integrity in all interactions.
- Ability to work independently in a fast-paced, cross-functional environment.
Physical Demands
- Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.
Equal Employment Opportunity
- Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to , citizenship status, , creed, , , genetic information, (including and expression), marital status, , , , , , veteran status or any other status or condition protected by applicable federal, state, or local laws.
- If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact for assistance.
Job Posted by ApplicantPro
Technical Support Specialist
Posted 12 days ago
Job Viewed
Job Description
Technical Support Specialist
COLUMBUS, OHIO
Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit or follow Mosaic Health on LinkedIn.
The Technical Support Specialist will represent the apree Health Business Unit and is responsible for providing frontline IT support to end-users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role ensures smooth IT operations by assisting employees with technical concerns, maintaining IT systems, and escalating complex issues to higher-level support teams.
The Technical Support Specialist works closely with IT service desk, network, and systems teams to provide exceptional customer service and maintain system uptime. This position requires strong problem-solving, communication, and technical skills to support end-users in a fast-paced enterprise environment.
Responsibilities:
- Provide first-level and second-level technical support for hardware, software, and network-related issues.
- Diagnose and troubleshoot PCs, laptops, printers, mobile devices, and other peripherals.
- Support Windows and Mac operating systems, including installation, updates, and security patches.
- Provide occasional executive support for Mac OS users.
- Assist with Active Directory (AD) administration, including user account setup, password resets, and access control.
- Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN connections.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
- Assist with software installations, updates, and licensing management.
- Support Electronic Health Record (EHR) systems, particularly NextGen (Columbus, OH) and Athena (all other locations).
- Document technical issues, troubleshooting steps, and solutions in the IT ticketing system.
- Work closely with the Service Desk and IT support teams to escalate and resolve critical issues.
- Provide technical training and guidance to end-users to improve self-service capabilities.
- Assist in IT asset management, including tracking hardware inventory and clinic-specific device assignments.
- Manage iPads and Google Meet hardware used in patient services.
- Coordinate printer support services with third-party vendors.
- Travel to other care centers to assist with clinical IT implementations, including site buildouts, retrofits, and decommissions.
- Maintain compliance with IT security policies, HIPAA, and company standards.
- Provide support in a HIPAA-regulated clinical environment; clinical experience preferred.
- Participate in on-call rotation for after-hours support (7am-7pm Pacific Time), serving as the first point of contact for escalations.
- Transport self and hardware to various care centers across the metro area, potentially multiple times daily.
- Work onsite 4 days per week in care centers, with 1 day remote (subject to regional variation).
- Carry a work phone and respond to live support calls as needed.
- Stay updated with emerging technologies and best practices in IT support.
- Demonstrate excellent guest service to internal team members and patients.
- Perform other related duties as assigned.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 2+ years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Active Directory (AD), Group Policy, and user management.
- Familiarity with ticketing systems (ServiceNow, Zendesk, or similar).
- Basic networking knowledge (IP addressing, DNS, DHCP, VPN troubleshooting).
- Experience supporting Microsoft 365 applications and troubleshooting common issues.
- Experience supporting EHR systems in clinical environments is highly preferred.
- Strong troubleshooting and problem-solving skills with a customer-first mindset.
- Certifications preferred: CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator.
- Willingness to travel locally, provide after-hours support, and adapt to evolving onsite expectations.
- High level of professionalism and integrity in all interactions.
- Ability to work independently in a fast-paced, cross-functional environment.
Physical Demands
- Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.
Equal Employment Opportunity
- Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
- If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact for assistance.
Be The First To Know
About the latest Support specialist Jobs in Hilliard !
Technical Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Provide timely and effective technical support to customers via multiple channels (phone, email, chat).
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through problem-solving processes and solutions.
- Escalate unresolved issues to senior support staff or development teams.
- Document all support interactions, resolutions, and technical issues accurately in the ticketing system.
- Create and update knowledge base articles and FAQs.
- Assist customers with product installations, configurations, and upgrades.
- Identify recurring issues and provide feedback to product development teams.
- Maintain a high level of customer satisfaction by delivering prompt and professional support.
- Stay up-to-date with product updates and technical advancements.
- Collaborate with team members to share knowledge and best practices.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2 years of experience in technical support or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols and troubleshooting.
- Experience with helpdesk software (e.g., Zendesk, ServiceNow) and CRM systems.
- Excellent problem-solving, analytical, and communication skills.
- Patience and a customer-centric approach to support.
- Ability to work independently and manage multiple priorities in a remote environment.
- A proactive attitude towards learning new technologies.
Technical Support Specialist
Posted today
Job Viewed
Job Description
- Providing first-level technical support via phone, email, and chat.
- Troubleshooting software and hardware issues experienced by clients.
- Documenting customer interactions and resolutions in a CRM system.
- Creating and updating knowledge base articles and FAQs.
- Identifying recurring technical issues and suggesting improvements to products or processes.
- Collaborating with development and QA teams to resolve bugs and enhance user experience.
- Training new team members on support procedures and best practices.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
- Proven experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS) and common software applications.
- Familiarity with networking concepts and troubleshooting.
- Excellent communication and interpersonal skills.
- Patience and a customer-centric approach to problem-solving.
- Ability to explain technical concepts clearly to non-technical users.
This position requires a proactive individual who thrives in a fast-paced environment and is passionate about helping customers succeed.
Customer Support Specialist (Technical)
Posted today
Job Viewed