89 Support Specialist jobs in Norman
Customer Support Specialist
73101 Oklahoma City, Oklahoma
$45000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a dynamic e-commerce company, is seeking a dedicated Customer Support Specialist to join their team in **Oklahoma City, Oklahoma, US**. This role is crucial for ensuring exceptional customer experiences by providing timely and effective support across various channels. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing product information with professionalism and empathy. The ideal candidate is a patient communicator, a problem-solver, and possesses a strong desire to help others. This is an on-site position, offering a stable work environment and the opportunity to be part of a collaborative team.
Responsibilities:
Qualifications:
This is an excellent entry-level opportunity for individuals passionate about customer service. Our client offers a supportive work culture, opportunities for growth, and a competitive benefits package.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Provide accurate product information and guidance to customers.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Identify and report recurring customer issues to management for process improvement.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
- Continuously learn about product updates and new offerings.
- Contribute to a positive and supportive team environment.
Qualifications:
- High school diploma or equivalent; Associate's degree or higher preferred.
- 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to remain calm and professional under pressure.
- Patience and a customer-centric attitude.
- Basic computer proficiency.
- Ability to work independently and as part of a team.
- Availability to work flexible hours, including some weekends and holidays, as needed.
This is an excellent entry-level opportunity for individuals passionate about customer service. Our client offers a supportive work culture, opportunities for growth, and a competitive benefits package.
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0
Customer Support Specialist
73102 Oklahoma City, Oklahoma
$45000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their fully remote team. In this vital role, you will be the first point of contact for customers, providing exceptional service and technical assistance. You will handle inquiries via phone, email, and chat, resolving customer issues efficiently and effectively. Your responsibilities will include troubleshooting technical problems, guiding users through product features, processing requests, and escalating complex issues to the appropriate teams. Maintaining a high level of customer satisfaction is paramount. The ideal candidate possesses excellent communication and active listening skills, with a patient and friendly demeanor. Previous experience in customer service or technical support is required. Familiarity with CRM software and helpdesk ticketing systems is a strong advantage. You should be a quick learner, adaptable to new technologies, and able to work independently while being a collaborative team player. This is a fully remote position, so you must have a reliable internet connection and a quiet, dedicated workspace. Our client values a positive and supportive remote work culture and provides comprehensive training and ongoing development opportunities. If you are passionate about helping people, possess strong problem-solving skills, and thrive in a customer-centric environment, we encourage you to apply. Join our client and contribute to delivering outstanding support experiences.
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1
Customer Support Specialist - Technical
73102 Oklahoma City, Oklahoma
$55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and technically proficient Customer Support Specialist to join their growing helpdesk team. This is a fully remote position, offering the flexibility to work from anywhere within the US. The ideal candidate will possess excellent communication skills, a strong understanding of technical issues, and a passion for providing exceptional customer service. You will be the primary point of contact for customers seeking assistance with our client's products and services, diagnosing and resolving a wide range of technical inquiries via phone, email, and chat.
Responsibilities include:
Qualifications:
Responsibilities include:
- Providing timely and effective technical support to customers via multiple communication channels (phone, email, chat, ticketing system).
- Diagnosing and troubleshooting complex technical problems related to software and hardware.
- Guiding customers through step-by-step solutions, ensuring their issues are fully resolved.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Escalating unresolved issues to appropriate technical teams or senior support staff.
- Contributing to the knowledge base by creating and updating support articles and FAQs.
- Identifying recurring customer issues and providing feedback to product development teams for improvement.
- Maintaining a high level of customer satisfaction through empathetic and professional interactions.
- Staying up-to-date with product updates and technical advancements.
- Participating in team meetings and training sessions to enhance skills and product knowledge.
Qualifications:
- Proven experience (2+ years) in a customer support or helpdesk role, with a focus on technical troubleshooting.
- Strong understanding of common operating systems (Windows, macOS, Linux) and web technologies.
- Excellent problem-solving abilities and logical thinking.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using customer support software and ticketing systems.
- Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- A patient and customer-centric attitude.
- Self-motivated and able to work independently in a remote setting.
- Familiarity with (Specific industry product/service, e.g., SaaS platforms, network infrastructure) is a plus.
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2
Senior Customer Support Specialist
73119 Oklahoma City, Oklahoma
$55000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Oklahoma City, Oklahoma, US**. This role involves providing exceptional support to customers, resolving complex issues, and contributing to the continuous improvement of customer service processes. The ideal candidate will possess a strong understanding of customer service principles, excellent communication skills, and a passion for helping others.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues and provide effective solutions.
- Escalate complex problems to appropriate departments when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Develop and update customer support documentation and FAQs.
- Train and mentor junior support staff on best practices and company procedures.
- Identify trends in customer issues and provide feedback to product and engineering teams for service enhancement.
- Contribute to team goals and performance metrics.
- Act as a point of escalation for difficult customer situations.
- Ensure customer satisfaction by going the extra mile to resolve their concerns.
- Proven experience as a Customer Support Specialist or in a similar role.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with (mention specific software/tools if applicable, e.g., Zendesk, Salesforce Service Cloud).
- Adept at de-escalating tense situations and finding mutually agreeable solutions.
- High school diploma or equivalent; a degree in a relevant field is a plus.
- A proactive approach to identifying and addressing potential customer issues before they arise.
- A commitment to delivering outstanding customer experiences.
Apply Now
3
Remote Customer Support Specialist
73101 Oklahoma City, Oklahoma
$45000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology company, is seeking dedicated and empathetic Remote Customer Support Specialists to join their fully remote customer service team. This role is essential for providing outstanding technical assistance and product support to a diverse customer base. The Remote Customer Support Specialist will be responsible for addressing customer inquiries via phone, email, and chat, troubleshooting technical issues, and ensuring a high level of customer satisfaction. This is a fully remote position, offering the flexibility to work from home while making a tangible impact on customer loyalty and product adoption.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries regarding product features, technical issues, and account-related matters through various communication channels (phone, email, live chat).
- Diagnose and resolve customer technical problems efficiently, escalating complex issues to higher-level support or relevant departments when necessary.
- Provide clear, concise, and accurate information to customers about product usage, troubleshooting steps, and solutions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge and stay updated on product changes and new releases.
- Identify trends in customer inquiries and feedback, reporting them to management to contribute to product and service improvements.
- Adhere to company policies, procedures, and service level agreements (SLAs) to ensure consistent service quality.
- Build rapport with customers, demonstrating empathy and a commitment to finding satisfactory solutions.
- Contribute to the creation and maintenance of knowledge base articles and customer support documentation.
- Participate in team meetings and training sessions to enhance skills and share best practices.
- Proactively seek opportunities to improve the customer experience and support processes.
- Ensure customer satisfaction and build long-term customer relationships.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills, with a clear and professional tone.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to learn new technologies and software quickly.
- Patience, empathy, and a customer-centric attitude.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Must have a reliable internet connection, a quiet workspace, and a dedicated computer that meets company requirements for remote work.
- Experience with (mention specific software/industry if applicable, e.g., SaaS products, IT support) is a plus.
- Ability to work independently and as part of a remote team.
Apply Now
4
Remote Customer Support Specialist
73101 Oklahoma City, Oklahoma
$22 Hourly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join our fully remote team. In this role, you will be the primary point of contact for our valued customers, providing exceptional support and resolving inquiries via phone, email, and chat. This is a remote-first position, offering the flexibility to work from anywhere within the US, provided you have a reliable internet connection and a dedicated workspace free from distractions. You will be responsible for understanding customer needs, troubleshooting issues, providing product information, and ensuring a positive customer experience. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a passion for helping others. You should be adept at de-escalating challenging situations and finding effective solutions. We are looking for individuals who are highly organized, self-motivated, and capable of managing their time effectively in a remote environment. Training will be provided, but a strong foundational knowledge of customer service best practices is a plus. You will be expected to meet performance metrics related to response times, resolution rates, and customer satisfaction. This role requires active participation in virtual team meetings and training sessions.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat channels in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate priority issues as needed.
- Maintain a high level of customer satisfaction through excellent service.
- Participate in team meetings and training sessions.
- Adhere to company policies and procedures.
- Contribute to team efforts to improve customer support processes.
Apply Now
5
Senior Customer Support Specialist
73115 Oklahoma City, Oklahoma
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, remote-first team. This pivotal role is responsible for providing exceptional support to our diverse customer base, ensuring a positive and seamless experience. You will be the primary point of contact for customer inquiries, troubleshooting complex issues, and escalating when necessary. Your expertise will be crucial in resolving technical and non-technical problems efficiently and effectively. This role demands excellent communication skills, a patient and empathetic approach, and a deep understanding of customer service best practices. You will be expected to meticulously document customer interactions and resolutions in our CRM system. Furthermore, you will play an active role in identifying trends in customer issues and providing feedback to internal teams to drive product and service improvements. The ideal candidate will have a proven track record in a customer-facing role, with a strong emphasis on problem-solving and de-escalation. You will collaborate closely with cross-functional teams, including engineering and product development, to advocate for customer needs. Training and mentoring junior support staff may also be part of your responsibilities, leveraging your extensive knowledge. This position offers the flexibility of a fully remote work environment, allowing you to contribute from the comfort of your home. While based remotely, you will be expected to maintain high levels of productivity and responsiveness, adhering to established service level agreements. We are looking for individuals who are self-starters, highly organized, and possess a strong work ethic, comfortable working independently while remaining a connected and valuable member of a dispersed team. A passion for technology and a commitment to customer satisfaction are essential for success in this role. Your dedication to going above and beyond will be highly valued.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues, providing clear and concise solutions.
- Escalate complex problems to appropriate departments and follow up to ensure resolution.
- Maintain accurate and detailed records of customer interactions and transactions.
- Develop and update knowledge base articles and FAQs.
- Identify opportunities to improve customer service processes and workflows.
- Collaborate with other departments to resolve customer issues and enhance product features.
- Provide feedback on product performance and customer needs to the relevant teams.
- Mentor and train new customer support team members.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction and response times.
- Proven experience as a Customer Support Specialist or in a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote setting.
- Adept at de-escalating tense situations and managing customer expectations.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in a remote work environment is a plus.
Apply Now
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6
Lead Customer Support Specialist
73102 Oklahoma City, Oklahoma
$55000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Lead Customer Support Specialist to build and manage a high-performing support team in Oklahoma City, Oklahoma, US . This role is critical in ensuring exceptional customer service experiences, resolving complex issues, and contributing to customer satisfaction and retention. The ideal candidate will have a strong background in customer service, excellent leadership abilities, and a passion for problem-solving.
Responsibilities:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support and customer service for our client's products and services.
- Lead, mentor, and train a team of customer support representatives, fostering a positive and productive work environment.
- Develop and implement customer service policies and procedures to ensure consistent and high-quality support.
- Monitor customer support performance metrics (e.g., response time, resolution time, customer satisfaction) and identify areas for improvement.
- Handle escalated customer issues, ensuring prompt and effective resolution.
- Create and maintain comprehensive knowledge base articles, FAQs, and support documentation.
- Collaborate with product development and engineering teams to identify and resolve product issues.
- Gather customer feedback and insights to inform product improvements and service enhancements.
- Manage support queues and allocate resources effectively to meet service level agreements (SLAs).
- Conduct regular team meetings to discuss performance, share updates, and provide coaching.
- Onboard new customer support team members, providing comprehensive training on products, services, and support tools.
- Identify opportunities for process automation and efficiency gains within the support function.
- Act as a point of escalation for complex or sensitive customer issues.
- Analyze support trends and provide reports to management on customer service performance and key issues.
- Champion customer advocacy within the organization.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- 3-5 years of experience in customer support, with at least 1 year in a lead or supervisory role.
- Proven experience handling escalated customer inquiries and complex technical issues.
- Excellent problem-solving, critical thinking, and communication skills.
- Strong leadership and team management abilities.
- Proficiency with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Empathy and a genuine desire to help customers.
- Experience in developing and delivering training programs for support staff.
- Ability to work independently and as part of a team in a remote setting.
- Experience in the (Industry specific, e.g., SaaS, E-commerce, Telecommunications) sector is a plus.
Apply Now
7
Senior Customer Support Specialist
73112 Oklahoma City, Oklahoma
$22 Hourly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Oklahoma City, Oklahoma, US . This role is crucial in ensuring exceptional service delivery and maintaining high levels of customer satisfaction. The ideal candidate will possess a strong understanding of customer service principles, excellent problem-solving skills, and the ability to handle complex inquiries with professionalism and efficiency. You will be responsible for addressing customer concerns via phone, email, and chat, troubleshooting technical issues, and escalating unresolved problems to the appropriate departments. Furthermore, you will play a key role in training and mentoring junior support staff, contributing to the continuous improvement of support processes, and documenting customer interactions and resolutions. This position requires a proactive approach to identifying trends in customer feedback and suggesting enhancements to products or services. You will collaborate closely with product development and sales teams to ensure customer needs are met. The ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously is essential. We are looking for someone who is passionate about delivering outstanding customer experiences and is dedicated to resolving issues in a timely and satisfactory manner. Experience with CRM software and helpdesk ticketing systems is a must. A background in a technical support or customer-facing role is highly advantageous. This hybrid role offers a balance of in-office collaboration and remote flexibility, fostering a supportive and productive work environment. Join us and become an integral part of a team committed to excellence.
Apply Now
8
Senior Customer Support Specialist
73101 Oklahoma City, Oklahoma
$55000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to join their team in Oklahoma City, Oklahoma, US . This role is essential for providing exceptional support to our diverse customer base, resolving complex issues, and contributing to overall customer satisfaction. The Senior Specialist will handle escalated customer inquiries via phone, email, and chat, acting as a primary point of contact for critical issues. You will be responsible for diagnosing technical problems, guiding customers through solutions, and ensuring timely resolution while maintaining a high level of professionalism and courtesy. This position requires a deep understanding of our products and services, coupled with strong analytical and problem-solving skills. You will also be involved in training new support staff, developing support documentation, and identifying trends in customer issues to provide feedback to product development and quality assurance teams. The ideal candidate is a patient, articulate communicator with a passion for helping others and a commitment to exceeding customer expectations. This role operates on a hybrid model, offering a blend of in-office collaboration and remote work flexibility. You will play a key role in fostering positive customer relationships and maintaining our reputation for excellent service. We are looking for an individual who can effectively manage their workload, prioritize tasks, and work collaboratively within a team environment. Your ability to remain calm under pressure and effectively de-escalate challenging customer interactions will be highly valued. This is a fantastic opportunity to grow your career in a supportive and dynamic customer service environment.
Key Responsibilities:
Key Responsibilities:
- Handle escalated customer inquiries and issues via phone, email, and chat.
- Diagnose and troubleshoot technical and product-related problems.
- Provide clear, concise, and accurate solutions to customers.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Train and mentor junior customer support representatives.
- Develop and update customer support knowledge base articles and FAQs.
- Identify recurring customer issues and provide feedback to relevant departments.
- Ensure customer satisfaction by following up on issues and confirming resolution.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Contribute to team goals and projects aimed at improving customer experience.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 4 years of experience in customer service or technical support.
- Proven experience handling escalated customer issues.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a hybrid work environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a team.
- Experience with (Specific industry or product knowledge relevant to the client).
Apply Now
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