100 Support Specialist jobs in Norman
Technical Support Specialist - Cloud Services
73101 Oklahoma City, Oklahoma
$55000 Annually
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Our client, a rapidly expanding SaaS provider, is looking for a highly skilled Technical Support Specialist to join their customer service team in Oklahoma City, Oklahoma . This critical role involves providing first-tier technical support and assistance to a diverse client base experiencing issues with our client's cloud-based software solutions. You will be the primary point of contact for customers, diagnosing and resolving technical problems efficiently and effectively through various channels, including phone, email, and chat. The ideal candidate will possess excellent troubleshooting skills, a patient demeanor, and a strong commitment to customer satisfaction. Responsibilities include documenting customer issues, tracking resolutions, escalating complex problems to higher support tiers, and contributing to the knowledge base with FAQs and troubleshooting guides. You will work closely with the engineering and product teams to identify recurring issues and provide feedback for product improvement. A foundational understanding of cloud computing concepts, operating systems (Windows, macOS, Linux), and network protocols is essential. Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote desktop tools is highly valued. The ability to explain technical concepts in a clear and concise manner to non-technical users is paramount. This position offers a fantastic opportunity to grow within a supportive and dynamic tech environment. A passion for technology and problem-solving, coupled with strong communication and organizational skills, will set you up for success. Candidates should have at least 2-3 years of experience in a technical support or helpdesk role, preferably supporting SaaS products. A relevant technical certification or associate's degree in IT or a related field is a plus.
Key Responsibilities:
Key Responsibilities:
- Provide prompt and efficient technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues, identify root causes, and implement solutions.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Escalate unresolved issues to senior support staff or appropriate departments.
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
- Assist customers with software installation, configuration, and usage.
- Identify trends in customer issues and report them to product and development teams for improvement.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Gather customer feedback to improve service delivery.
- Stay up-to-date with product updates and new features.
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0
Customer Support Specialist
73101 Oklahoma City, Oklahoma
$40000 Annually
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing support team. This is a fully remote position, allowing you to provide exceptional service to customers from the comfort of your home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our client's products and services. The ideal candidate will possess outstanding communication skills, patience, and a genuine desire to help customers. You will leverage your problem-solving abilities to ensure customer satisfaction and contribute to a positive brand experience. This role requires a proactive attitude and the ability to manage multiple customer interactions efficiently.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues related to products, services, or accounts.
- Provide accurate information about company offerings, policies, and procedures.
- Escalate complex issues to appropriate departments or senior staff when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer satisfaction and service delivery.
- Stay up-to-date on product knowledge and company updates.
- Adhere to all company policies and procedures, including data privacy and security protocols.
- Contribute to team efforts by sharing knowledge and best practices.
- Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service, technical support, or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Adaptability to learn new products and systems quickly.
- Reliable internet connection and a quiet workspace.
- Previous experience in remote work is beneficial.
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1
Customer Support Specialist
73101 Oklahoma City, Oklahoma
$40000 Annually
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Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Oklahoma City, Oklahoma, US . This role is crucial in providing exceptional support to our clients, resolving inquiries, and ensuring customer satisfaction. You will be the first point of contact for customers, handling a variety of requests via phone, email, and chat. Responsibilities include troubleshooting technical issues, guiding users through product features, processing requests, and escalating complex problems when necessary. The ideal candidate possesses excellent communication skills, patience, a problem-solving attitude, and a passion for delivering outstanding service. This is an office-based position where you will work collaboratively with a supportive team to meet customer needs.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently via multiple channels.
- Provide technical assistance and troubleshooting for product-related problems.
- Guide customers through product features and functionalities.
- Process customer requests, orders, and account changes accurately.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate departments or senior team members.
- Gather customer feedback and report common issues or trends.
- Adhere to company policies and service level agreements (SLAs).
- Maintain a high level of customer satisfaction and engagement.
- Participate in ongoing training to stay updated on products and services.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Previous experience in customer service, technical support, or a related role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in an office environment.
- Patience and a positive attitude when dealing with customers.
- Basic computer proficiency and familiarity with common software applications.
- Ability to work collaboratively as part of a team.
- A genuine desire to help customers succeed.
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2
Customer Support Specialist
73101 Oklahoma City, Oklahoma
$45000 Annually
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Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their thriving team in Oklahoma City, Oklahoma, US . This remote position offers a fantastic opportunity to assist customers with their inquiries, resolve issues, and ensure a positive customer experience. You will be the first point of contact for customers, providing timely and accurate support via phone, email, and chat. The ideal candidate is patient, empathetic, and possesses excellent communication skills, with a passion for helping others. Responsibilities include troubleshooting technical issues, guiding customers through product usage, processing requests, and escalating complex problems to the appropriate departments. You will maintain detailed records of customer interactions and resolutions in the CRM system. Our client values individuals who are proactive in identifying customer needs and providing solutions that exceed expectations. A strong ability to multitask, manage time effectively, and work independently in a remote setting is crucial. You should have a solid understanding of the company's products and services, and be committed to continuous learning to stay updated on product changes and support procedures. Excellent problem-solving skills and the ability to remain calm and professional under pressure are essential. This role is vital in building and maintaining customer loyalty and satisfaction, contributing directly to the company's success. Our client provides comprehensive training and ongoing support to ensure your success. You will be part of a collaborative team that works together to achieve excellent customer service standards. A reliable internet connection and a dedicated workspace are required for this remote position. Join us and be a key player in delivering exceptional customer support.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide technical support and troubleshooting assistance.
- Guide customers through product features and functionalities.
- Process customer requests and orders accurately.
- Escalate complex issues to senior support staff or relevant departments.
- Maintain detailed and accurate customer records in the CRM system.
- Educate customers on product usage and best practices.
- Identify opportunities to improve customer satisfaction and loyalty.
- Collaborate with internal teams to resolve customer problems.
- Contribute to the development of support documentation and FAQs.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- Patient, empathetic, and customer-oriented attitude.
- Ability to work independently in a remote environment.
- Basic technical aptitude and willingness to learn new products.
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3
Technical Support Specialist
73112 Oklahoma City, Oklahoma
$52000 Annually
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Our client is seeking a skilled and empathetic Technical Support Specialist to join their growing team in Oklahoma City, Oklahoma, US . In this hybrid role, you will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. Your primary responsibility will be to troubleshoot hardware, software, and network problems, guiding users through resolution steps via phone, email, or chat. This involves diagnosing issues, documenting troubleshooting steps, escalating complex problems to higher-level support teams when necessary, and ensuring customer satisfaction throughout the support process. You will also be responsible for maintaining knowledge base articles and contributing to the improvement of support processes. The ideal candidate possesses excellent communication skills, a patient demeanor, strong technical aptitude, and a passion for helping others. We are looking for individuals who are proactive in identifying solutions and dedicated to providing exceptional customer service. A Bachelor's degree in Information Technology, Computer Science, or a related field, coupled with at least 2 years of experience in technical support, is required. Responsibilities:
Qualifications:
Join our client and be a crucial part of their commitment to providing outstanding technical assistance. This is a great opportunity to grow your technical support expertise.
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Guide users through step-by-step solutions and clearly communicate technical information.
- Accurately document all support requests and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate senior technical staff.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Identify and report recurring technical issues to aid in product improvement.
- Maintain a high level of customer satisfaction by providing timely and effective support.
- Stay up-to-date with product updates and new technologies.
- Collaborate with team members to share knowledge and best practices.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in technical support or helpdesk environments.
- Proficiency in troubleshooting operating systems (Windows, macOS) and common software applications.
- Familiarity with network protocols and concepts.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
Join our client and be a crucial part of their commitment to providing outstanding technical assistance. This is a great opportunity to grow your technical support expertise.
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4
Senior Customer Support Specialist
73132 Oklahoma City, Oklahoma
$22 Hourly
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Oklahoma City, Oklahoma, US . This role is pivotal in ensuring our customers receive outstanding service and support, acting as a primary point of contact for inquiries, issues, and requests. The ideal candidate will possess exceptional communication skills, a deep understanding of customer service best practices, and a proactive approach to problem-solving. Responsibilities include:
- Providing first-tier technical and non-technical support to customers via phone, email, and chat.
- Diagnosing and resolving customer issues efficiently and effectively, escalating complex problems to appropriate teams when necessary.
- Maintaining accurate and detailed customer records in the CRM system.
- Developing and updating knowledge base articles and FAQs to empower customers with self-service resources.
- Gathering customer feedback and insights to identify areas for service improvement.
- Training and mentoring junior support staff on best practices and product knowledge.
- Collaborating with cross-functional teams (e.g., product, engineering) to address customer concerns and improve product offerings.
- Monitoring customer satisfaction metrics and implementing strategies to enhance the overall customer experience.
- Managing and prioritizing a high volume of inbound customer interactions.
- Adhering to service level agreements (SLAs) to ensure timely and quality support.
- Proven experience in a customer support or helpdesk role, with at least 2 years in a senior capacity.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to multitask and manage time effectively in a fast-paced environment.
- A customer-centric mindset with a passion for helping others.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Experience in the (Industry of the client, e.g., software, retail, etc.) industry is a plus.
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5
Remote Customer Support Specialist
80903 Oklahoma City, Oklahoma
$40000 Annually
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Our client is actively looking for a dedicated and empathetic Remote Customer Support Specialist to join their expanding customer service team, operating entirely virtually. This role is ideal for individuals who excel at communication, problem-solving, and providing exceptional support to customers. As a Remote Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibility will be to provide timely, accurate, and friendly support through various channels, including phone, email, and live chat. You will handle customer inquiries, troubleshoot technical issues, resolve complaints, and ensure a positive customer experience at every interaction. Key duties include logging customer interactions in our CRM system, escalating complex issues to appropriate departments, and providing feedback to help improve products and services. Success in this role hinges on your ability to listen attentively, communicate clearly, and find effective solutions for customer needs. We are seeking candidates who are patient, detail-oriented, and comfortable working independently in a remote environment. A passion for helping others and a commitment to upholding our client's high standards of customer care are essential. This is a fantastic opportunity to build a career in customer service and contribute to customer satisfaction and loyalty from the comfort of your home.
Remote Responsibilities:
Remote Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat.
- Provide exceptional customer service and build positive customer relationships.
- Troubleshoot technical problems and guide customers through resolution steps.
- Process customer requests, orders, and account updates accurately.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Educate customers on product features, services, and best practices.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Adhere to established customer service policies and procedures.
- Meet or exceed performance metrics for response time, resolution rate, and customer satisfaction.
- Previous experience in customer service or a related support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computers, CRM software, and helpdesk platforms.
- Ability to work independently and manage time effectively in a remote setting.
- A patient, empathetic, and customer-focused attitude.
- High school diploma or equivalent required; some college or associate's degree preferred.
- Reliable internet connection and a dedicated workspace.
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Senior Customer Support Specialist
73102 Oklahoma City, Oklahoma
$55000 Annually
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Job Description
Our client, a rapidly growing technology company, is seeking a dedicated and empathetic Senior Customer Support Specialist to join their fully remote support team. This role is crucial in ensuring exceptional customer experiences and resolving technical issues efficiently. You will be the primary point of contact for customers seeking assistance with our client's innovative software solutions. Your responsibilities will include responding to customer inquiries via multiple channels (email, phone, chat), troubleshooting technical problems, guiding users through product features, and documenting support interactions. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and problem-solving attitude, and a strong technical aptitude. Experience with CRM software and helpdesk ticketing systems is required. You should have a proven ability to diagnose and resolve complex technical issues with precision and clarity. This is a fully remote position, allowing you to provide excellent support from the comfort of your home office. Our client fosters a collaborative, supportive, and customer-centric work environment. You will have the opportunity to contribute to customer success initiatives, identify trends in customer feedback, and collaborate with product and engineering teams to improve the customer experience. We value individuals who are proactive, detail-oriented, and committed to delivering high-quality service. Continuous learning and professional development in customer support best practices are encouraged and supported. Join our client's mission to provide world-class support and enhance customer satisfaction.
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7
Senior Customer Support Specialist
73101 Oklahoma City, Oklahoma
$60000 Annually
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Job Description
Our client, a leading provider of innovative software solutions, is looking for a dedicated and experienced Senior Customer Support Specialist to join our client services team in Oklahoma City, Oklahoma . This role is critical in ensuring our customers receive exceptional support and maximize their use of our products. You will be responsible for resolving complex technical issues, providing advanced troubleshooting guidance, managing escalated customer inquiries, and contributing to the development of support resources. This position requires a strong technical aptitude, excellent communication skills, and a passion for customer success.
Key responsibilities include:
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in customer support, technical support, or a similar role, preferably within the software industry, is required. Strong technical aptitude and problem-solving skills are essential. Excellent communication, interpersonal, and active listening skills are a must. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is highly desirable. The ability to work effectively in a team environment and manage multiple priorities is important. This role offers a competitive salary, comprehensive benefits, and the opportunity to grow within a supportive and customer-centric organization. Employees will work a hybrid schedule, balancing remote work with in-office collaboration.
Key responsibilities include:
- Provide advanced technical support and troubleshooting for software products via phone, email, and chat.
- Manage and resolve escalated customer issues, acting as a primary point of contact for critical cases.
- Document customer interactions, technical issues, and resolutions in the CRM system.
- Develop and maintain a deep understanding of our software products and their applications.
- Create and update knowledge base articles, FAQs, and other support documentation.
- Identify trends in customer issues and provide feedback to product development and engineering teams.
- Train and mentor junior support staff, sharing best practices and technical expertise.
- Contribute to improving customer support processes and workflows.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in customer support, technical support, or a similar role, preferably within the software industry, is required. Strong technical aptitude and problem-solving skills are essential. Excellent communication, interpersonal, and active listening skills are a must. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is highly desirable. The ability to work effectively in a team environment and manage multiple priorities is important. This role offers a competitive salary, comprehensive benefits, and the opportunity to grow within a supportive and customer-centric organization. Employees will work a hybrid schedule, balancing remote work with in-office collaboration.
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8
Senior Customer Support Specialist
73101 Oklahoma City, Oklahoma
$50000 Annually
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Job Description
Our client is looking for a dedicated and empathetic Senior Customer Support Specialist to join their growing team in **Oklahoma City, Oklahoma, US**. This role requires exceptional communication skills and a passion for providing outstanding customer service. We are offering a fully remote position for qualified candidates.
As a Senior Customer Support Specialist, you will be the primary point of contact for customers seeking assistance with our products and services. Your responsibilities will include responding to inquiries via phone, email, and chat, troubleshooting technical issues, providing detailed product information, and resolving customer complaints in a timely and professional manner. You will leverage your problem-solving skills and product knowledge to ensure customer satisfaction and retention. This role involves de-escalating challenging situations and offering effective solutions.
Key Responsibilities:
As a Senior Customer Support Specialist, you will be the primary point of contact for customers seeking assistance with our products and services. Your responsibilities will include responding to inquiries via phone, email, and chat, troubleshooting technical issues, providing detailed product information, and resolving customer complaints in a timely and professional manner. You will leverage your problem-solving skills and product knowledge to ensure customer satisfaction and retention. This role involves de-escalating challenging situations and offering effective solutions.
Key Responsibilities:
- Respond to customer inquiries and resolve issues through multiple channels, including phone, email, and live chat.
- Provide accurate and comprehensive information about products and services.
- Troubleshoot technical problems and guide customers through step-by-step solutions.
- De-escalate customer complaints and manage challenging situations with professionalism and empathy.
- Identify and document customer feedback and recurring issues to inform product and service improvements.
- Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
- Proactively engage with customers to ensure their needs are met and their experience is positive.
- Collaborate with other departments to resolve complex customer issues.
- Meet and exceed key performance indicators (KPIs) for customer satisfaction, response time, and resolution rates.
- Assist in training and mentoring new customer support representatives.
- Stay up-to-date on product knowledge and company policies.
- Contribute to the development and refinement of support processes and knowledge base articles.
- Ensure a high level of customer satisfaction and loyalty.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- A minimum of 3 years of experience in a customer service or support role, preferably in a technical or call center environment.
- Proven ability to handle customer inquiries and resolve issues effectively.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Proficiency in CRM software and helpdesk systems.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving and critical thinking abilities.
- A patient, calm, and empathetic demeanor.
- Ability to work independently and as part of a remote team.
- Previous experience in **Oklahoma City, Oklahoma, US** is not required, as the role is fully remote.
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