42,235 Support Specialists jobs in the United States

Tired of being the "go-to" tech person for your friends and family? Turn that knack for troubleshooting into a rewarding career! We're seeking a passionate and sharp Help Desk Support Specialist to join our dynamic team.

In this role, you'll be the first line of defense for our users, tackling a wide range of technical issues with confidence and a can-do attitude. From resetting passwords to resolving complex software problems, your mission is to provide quick, effective, and friendly support. You'll be the hero who saves the day, ensuring our systems run smoothly and our users stay productive.

We're looking for a problem-solver who is a quick learner and a great communicator. If you have a solid understanding of computer systems, a customer-first mindset, and enjoy the challenge of figuring things out, you'll thrive here. We offer a collaborative environment, ongoing training, and a chance to grow your IT career.

If you're ready to make a real impact and be the reliable expert our team counts on, apply today and help us build a better technical experience for everyone.

Job Description

TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES.

·Serves as the primary escalation point forincoming queries and technical issues.

·Manages and/or assigns projects and tasks toother team members as appropriate

·Advises, collaborates and assists businessunits with system enhancements and modifications

·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.

·Effectively provides user support over thephone, in person, and via remote tools.

·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up.

·Assists users with information security andprivacy questions; provides directions for the correct action.

·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.

·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational.

·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.

·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.

·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)

·Creates user support documentation and instructions.

·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.

· This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.

TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS.

·Minimum of 2-3 years of IT technical support

·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc.

·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure.

·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.

·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software.

·Willing to work off-hours and weekends whenrequired for projects or emergency support.

·Experience installing, configuring, andsupporting network printers and audio/visual equipment

·Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force

·isstrongly preferred)

·Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills

·Strong team leadership, time management, andcoaching and mentoring skills

·Excellent customer service and communicationskills are a must.

·Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system.

·Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

We are seeking a skilled Hardware Help Desk Support professional to join our team at medalogix. The ideal candidate will provide technical assistance and support for hardware systems and peripherals to ensure smooth operations within the organization. This role will play a critical part in maintaining the efficiency of our hardware infrastructure.

• Respond to hardware-related support tickets and inquiries in a timely manner
• Install, configure, and troubleshoot hardware systems and peripherals
• Collaborate with IT team to resolve technical issues and escalate complex problems
• Perform hardware upgrades and replacements as needed
• Maintain hardware inventory and documentation

• 2+ years of experience in hardware support or related field
• Proficiency in hardware troubleshooting and problem-solving
• Strong knowledge of hardware systems and peripherals
• Excellent communication and customer service skills
• Ability to work independently and as part of a team

If you are passionate about providing technical support and have a knack for solving hardware-related issues, we encourage you to apply for the Hardware Help Desk Support position at medalogix.

The IS Helpdesk Technician, under general supervision, is responsible for providing technical assistance, solutions and end-user support related to computer and information systems, hardware, or software.

Support includes providing training to staff in including but not limited to MS Teams and Outlook. The ideal candidate should have a thorough understanding of the functionality of MS Windows, Microsoft Teams and Outlook from a user perspective. Ability to design and deliver training programs that meet the needs of our organization. Help build a curriculum in concert with third party training vendors to meet the needs of the agency.

ESSENTIAL FUNCTIONS:

1. Performs helpdesk ticket resolution primarily related but not limited to desktop software usage. Experience with the Bossdesk ticketing software is a plus.
2. Manage and deliver third party on-line training programs primarily but not limited to Microsoft Windows, Teams and Outlook for Maryville staff.
3. Work with other Maryville staff or third-party vendors in the delivery of desktop software.
4. Conduct needs assessments to identify training needs and create customized training solutions
5. Develop training materials, including handouts, presentations, and online resources
6. Provide follow-up support to ensure training has been implemented and is effective
7. Maintain up-to-date knowledge of Windows, Microsoft Teams and Outlook and related technologies
8. Prioritizes and schedules ticket requests and incident reports response and escalates problems (when required) to the appropriately experienced technician;
9. Manages incoming help requests from end users via tickets in a courteous manner and responds to requests and incident reports from users by walking them through the problem-solving process.
10. Provides hardware and software support for PC’s and network/telecommunications system infrastructure equipment; including installs, upgrades, and problem troubleshooting related to hardware, software and other equipment when needed.
11. Diagnoses, tracks, resolves and documents problems and assists in drafting knowledgebase articles based on commonly reported issues and educational queries;
12. Installs, configures and tests new and updated releases of end-user software systems resulting in knowledge transfer to Maryville staff.
13. Advises, trains, and assists users on how best to utilize systems and ensures installation of desktop hardware and software according to established standards;
14. Field technicians work as needed basis or assistance needed on projects.
15. Works on projects and other duties as assigned

MINIMUM REQUIREMENTS:

Education/Experience:

• Bachelor's degree in a relevant field or equivalent experience.
• A+ certification and/or helpdesk/technical support experience helpful.
• Experience coordinating end user training and course development.

Skills /Knowledge:

• Proven experience delivering training on Microsoft Teams and Outlook to adults
• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Proficient in the use of Microsoft Office Suite
• Knowledge of social service sector is an asset
• Knowledge of communications protocol and standards and end-user (customer) service skills
• Tech-savvy with a knowledge of computers, computer software application packages and development products, and network/telecommunications architecture;
• Analytical ability to perform computer system troubleshooting on both software and hardware problems and recommends possible solutions;
• Corrects and tests software and hardware problems and knowledge or ability to learn cross platform solutions
• Ability to communicate technical ideas clearly and effectively, both orally and in writing and ability to train and provide support to computer users;
• Ability to communicate technical ideas clearly and effectively, both orally and in writing; and is able to communicate technical ideas in terminologies users can understand when resolving issues with users.
• Ability to learn multiple systems and processes necessary to perform a job (ie help desk ticketing system, Papercut for printers, active directory consoles, etc)
• Ability to multitask, prioritize, and consistently meet deadlines, follow up and effectively use time.
• Systematic thinking and ability to innovate and bring ideas for I.S. service improvement and efficiency
• Demonstrates resourcefulness and independence in carrying out job responsibilities and projects
• Team player with the ability to establish and maintain good rapport and cooperative relationships with co-workers and end-users.

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.