275 Support Specialists jobs in Farmersville

THIS IS AN IN-OFFICE ROLE

Company Overview

DAVACO is a leading turn-key solution provider with more than 30 years of experience supporting the world's leading brands with the development, transformation, and maintenance of their physical sites throughout North America. In collaboration with a diversified base of clients, DAVACO delivers scale, speed, and high-quality solutions that solve tomorrow’s challenges today.

Job Summary

DAVACO is seeking a Help Desk & Cloud Support Technician to serve as the go-to IT resource for our in-office environment. This role is split between help desk support (70%) and cloud/endpoint management (30%) using Microsoft Intune. You will troubleshoot day-to-day IT issues, manage user accounts and devices, and support cloud-based tools that keep our fully cloud-based company running efficiently. This position is perfect for someone who enjoys problem-solving, thrives in fast-paced environments, and wants to gain hands-on experience with modern IT systems and security practices.

Key Responsibilities

Help Desk Support (70%)

• Act as the first point of contact for end-user support via ticketing system, chat, phone, or email.
• Troubleshoot and resolve hardware, software, and connectivity issues for Windows, macOS, and mobile devices.
• Provide support for productivity and collaboration tools such as Microsoft 365, Teams, SharePoint, and Zoom.
• Document technical procedures and maintain internal knowledge base articles.
• Assist with onboarding and offboarding, including account setup, device provisioning, and access management.
• Escalate complex issues to senior team members when needed.
• Utilize AI tools (e.g., ChatGPT, Claude) to research and troubleshoot technical challenges efficiently.

Cloud & Intune Support (30%)

• Assist in managing endpoints using Microsoft Intune (device compliance, application deployment, configuration profiles, conditional access).
• Support automation of endpoint provisioning and patching processes.
• Monitor system health and alerts within Intune and Microsoft 365 admin center.
• Monitor dashboards for vulnerabilities and take proactive steps to resolve issues.
• Collaborate with the IT team on cloud-related projects and process improvements.
• Ensure adherence to security policies and compliance requirements across endpoints.

Qualifications

• Strong troubleshooting skills across Windows, macOS, and mobile platforms.
• Familiarity with Microsoft 365 suite (Teams, SharePoint, Outlook, etc.).
• Experience with Microsoft Intune or similar endpoint management solutions.
• Understanding of security best practices and endpoint compliance.
• Excellent communication and customer service skills; able to explain technical issues to non-technical users.
• Ability to work onsite and manage multiple tasks in a fast-paced environment.

Preferred Certifications

• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Fundamentals

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

DAVACO LP is an Equal Opportunity Employer and Supports a Diverse, Inclusive Work Environment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Drug-Free Workplace

We maintain a drug-free workplace and perform pre-employment, random, reasonable suspicion, and post-accident substance abuse testing. We also perform pre-employment background checks.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at and/or ( .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Who We Are

Since 2007, Geoforce has been an industry leader in GPS tracking, providing reliable solutions for over 250,000 assets across 90+ countries. Our comprehensive platform combines rugged GPS devices with advanced software, supported by global satellite and cellular networks. From vehicles to heavy equipment, we deliver the visibility and control businesses need to optimize operations. Trusted by industry leaders like Southwest Airlines, DHL, and SLB (Schlumberger), Geoforce is the go-to partner for smarter asset management. Learn more at

As a rapidly growing company committed to technology innovation and delivering high value services to its clients, Geoforce is constantly looking for high integrity, well-rounded professionals who thrive on challenges, are fascinated by technology, exhibit passion and pride, and don't mind rolling up their sleeves to get a job done.

What We Need

We are seeking a Plano-based, customer service oriented professional to manage customer functional and technical questions/issues and support our customers globally. This position is a critical customer-facing function, so it requires someone who absolutely loves proactively interacting with numerous people every day and brings passion and energy to everything they do.

Job Duties

As a Customer Support Representative, you will play a critical role in providing a professional and positive experience to our customers. Your responsibilities will include:
Customer Assistance and Troubleshooting

• Respond to customer inquiries through multiple channels (email, phone) in a timely and professional manner.

• Diagnose and resolve technical issues by leveraging product knowledge, documentation, and internal resources.

• Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.

Product Expertise

• Develop a deep understanding of the company's software, features, and integrations.

• Educate customers on best practices, workflows, and new features to maximize their value from the product.

• Stay updated on product changes and enhancements to provide accurate and up-to-date information.

Customer Advocacy

• Act as the voice of the customer by identifying common pain points, feature requests, and areas for improvement.

• Collaborate with internal teams (Product, Engineering, Sales) to ensure customer feedback informs company decisions.

Documentation and Knowledge Sharing

• Contribute to the creation and maintenance of knowledge base articles, FAQs, and training materials.

• Share insights and solutions with team members to improve efficiency and consistency in support.

Performance and Metrics

• Meet or exceed key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.

• Proactively identify opportunities to improve processes and reduce repeat issues.

Customer Relationship Building

• Build rapport with customers by demonstrating empathy, patience, and a solutions-focused attitude.

• Support customers in their onboarding journey and guide them toward long-term success with the platform.

Knowledge and Skills

• Take initiative and a proactive approach to day-to-day responsibilities, customers, and colleagues.

• Demonstrate the ability to solve problems and anticipate customer needs.

• Strong oral and written communication skills.

• Good time management skills.

• A high degree of attention to detail and accuracy.

• Reliable, determined, and good presentation skills.

• Demonstrable proficiency with the Web, Word, Excel, and PowerPoint experience, as well as using CRM databases, specifically Salesforce

Education and Work Experience

• Bachelor's degree is preferred.

• Prior experience in a customer service or support role is preferred.

• Current or prior experience within any of the following industries: oil & gas, construction, transportation & trucking, or equipment rental is preferred but not required.

Customer Support Specialist

About us

Boxes4 U is now a proudly employee-owned company! Our employees earn dividends from their share of the profits whether they are full time or part time. Based in

Plano, TX, we have been around since 1991 and offer a full line of moving, shipping and industrial supplies.

In this role, you will be responsible for entering orders, answering phones, communicating with customers and helping meet their needs, supporting the office

and backing up the retail store as needed. We are looking to fill a full-time position.

• Answer and communicate with customers via online chat, phones and email
• Create invoices for new orders as they arrive via email, phone and website
• Serve as backup to the retail store by assisting customers and pulling orders
• Welcome, assist, give advice and guidance to customers
• Be proactive to customer needs
• Must be friendly, professional and engaging (on phone and in person)
• Utilize POS system and have knowledge of all its functions
• Handle cash, credit cards and checks for payments, process refunds
• Understand payment terms for retail store and commercial customers
• Continue to learn and stay current on product knowledge
• Navigate the backend of company website to assist customers as needed
• Assist with reports as requested
• Assist accounting and purchasing with scanning and filing, as needed
• Deal with customer complaints in a polite and professional manner and report to manager
• Communicate and cooperate with co-workers, managers, customers and vendors
• Other duties as assigned.

Requires:

• High School Diploma or GED preferred
• 1+ years of customer service experience
• Basic math skills
• Attention to detail
• Ability to build rapport with clients
• Excellent written and verbal communication skills
• Ability to follow directions, prioritize and multitask
• Ability to read and follow procedures and processes
• Must be able to regularly stand and walk, not be afraid of heights and move up to 50 pounds
• Must be able to pass pre-employment drug test and background check
• Work one Saturday a month
• Knowledge in QuickBooks, NetSuite, Shopify and Microsoft programs (preferred)
• Friendly and professional attitude
• Willingness to be a Team Player

Hours: 8:30a - 5:30p Monday through Friday, with possibility of overtime

Benefits:

• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Parental leave

Customer Support Specialist

Pay from $24 to $28 per hour with significant growth and earning potential!

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus , but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-JM3

#LI-TX001

(#IN-TXCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

About Aloha

We're proud to say that Aloha has been on the INC 5000 list for five consecutive years (2020-2024) We're a leading SaaS health-tech company dedicated to providing innovative solutions that elevate the patient experience for healthcare providers. Our mission is to drive growth and advance innovation in the healthcare industry, and we're on the lookout for passionate and driven team members to join our awesome team.

We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us?

Starting Pay: $25/hour with performance-based increases up to $34/hour

Please note this is an on-site position in our McKinney office Monday-Friday

CLICK HERE to Meet our Team!

Responsibilities & Requirements:

As a Customer Support Specialist, you will provide top-shelf customer service to all clients, handle inbound/outbound calls, live chats, and emails, maintain account tasks and keep DETAILED records, and work with the Leadership team to share insights for efficiency, productivity, and improving our customer experience.

Requirements:

• You're a complex problem solver/outside-the-box thinker, especially with tech!
• MUST Previous Customer Support experience in a ticketing setting (inbound calls, emails, chats).
• CRM experience such as Salesforce or Hubspot
• You love talking to people and are comfortable/personable on the phone
• You can be self-sufficient but you're also a team player
• You're an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments
• You love feedback and you're always looking to reach new heights
• You're driven and the opportunity to grow outside your comfort zone excites you!

Good to have, but not required

• Previous Medical Office/Insurance Industry experience

Perks

• Weekly In-House Chiropractic Care
• 4 Company Provided Lunches per week
• Regular Company Outings/Team Bonding Events
• Full Medical, Dental, and Vision Health Benefits
• Short-term disability
• Matching 401(k) up to 4%
• Flexible Vacation & Paid Time Off

Do you have what it takes? Apply now!

If you REALLY want to stand out, message Adam on LinkedIn 3 reasons why you'd be a good fit. Ne sure to include your customer support and CRM experience

Review Wave provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

Palo Alto Networks is looking for an experienced enterprise support delivery manager. You will be responsible for enabling customer success with our award-winning network security products. In this high growth business, scaling, optimization, dynamic spirit and sustained performance are the essentials. The Support Delivery team is a high-performance group of engineers supporting business critical customer environments. You will be responsible for the front line support delivery team and are expected to implement and optimize performance that will keep Palo Alto Networks at the forefront in the industry.

Your Impact

• Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives

• Provide customer support as a strategic differentiator for Palo Alto Networks, helping drive customer loyalty, reference ability and repeat business

• Ability to achieve the customer satisfaction goals, which is the single most important measurement of the support organization, and the best way to measure our ability to achieve our mission to "Make our customers successful

• Ensure that engineers have the resources and processes necessary to ensure success and performance through release cycles

• Mature and experienced guidance and direction to the team to deliver on goals and objectives and maximize engineer opportunity to exceed targets and earn rewards and recognition

• Provide appropriate technical and soft skills training and mentoring

• Ensure training is effectively addressing our goal to create a learning environment and maximizing customer satisfaction levels

• Create consistent onboarding training programs are used and delivered effectively

• Propagate Goals & Objectives - Set team goals in-line with overall organizational goals. Set specific goals for direct reports

• Perform annual reviews of all direct reports - set quarterly goals and provide regular feedback on performance with respect to agreed upon goals

• Customer Escalation Management, triage, prioritize issues, negotiate customer priorities and manage expectations

• Build strong working relationships with sales, customers, and partners

Your Experience

• 8+ years in technical support, with at least 3 years experience in a management OR lead role in a TAC environment

• Technical experience in the Endpoint and Cloud Security Industry is preferred

• Proven work experience as a people manager

• Superior project management skills

• Demonstrated ability to effectively manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results under pressure

• Validated leadership skills including effective oral and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning

• Knowledge of Enterprise Endpoint technologies, security and cutting-edge infrastructures

• Enterprise support and service delivery experience preferred

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $118000/YR - $191500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Your Career**
Palo Alto Networks is looking for an experienced enterprise support delivery manager. You will be responsible for enabling customer success with our award-winning network security products. In this high growth business, scaling, optimization, dynamic spirit and sustained performance are the essentials. The Support Delivery team is a high-performance group of engineers supporting business critical customer environments. You will be responsible for the front line support delivery team and are expected to implement and optimize performance that will keep Palo Alto Networks at the forefront in the industry.
**Your Impact**
+ Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives
+ Provide customer support as a strategic differentiator for Palo Alto Networks, helping drive customer loyalty, reference ability and repeat business
+ Ability to achieve the customer satisfaction goals, which is the single most important measurement of the support organization, and the best way to measure our ability to achieve our mission to "Make our customers successful
+ Ensure that engineers have the resources and processes necessary to ensure success and performance through release cycles
+ Mature and experienced guidance and direction to the team to deliver on goals and objectives and maximize engineer opportunity to exceed targets and earn rewards and recognition
+ Provide appropriate technical and soft skills training and mentoring
+ Ensure training is effectively addressing our goal to create a learning environment and maximizing customer satisfaction levels
+ Create consistent onboarding training programs are used and delivered effectively
+ Propagate Goals & Objectives - Set team goals in-line with overall organizational goals. Set specific goals for direct reports
+ Perform annual reviews of all direct reports - set quarterly goals and provide regular feedback on performance with respect to agreed upon goals
+ Customer Escalation Management, triage, prioritize issues, negotiate customer priorities and manage expectations
+ Build strong working relationships with sales, customers, and partners
**Your Experience**
+ 8+ years in technical support, with at least 3 years experience in a management OR lead role in a TAC environment
+ Technical experience in the Endpoint and Cloud Security Industry is preferred
+ Proven work experience as a people manager
+ Superior project management skills
+ Demonstrated ability to effectively manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results under pressure
+ Validated leadership skills including effective oral and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning
+ Knowledge of Enterprise Endpoint technologies, security and cutting-edge infrastructures
+ Enterprise support and service delivery experience preferred
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $118000/YR - $191500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.