48,767 Support Staff Positions jobs in the United States

Key Duties and Responsibilities:

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
•  
  • This includes selling add-ons to existing members.
• Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Requirements

Desired Experience:

• 2+ years previous member service call center or member-facing experience desired

Required Skills:

• Associate or bachelor’s degree (preferred); high school diploma required
• Computer proficient with the ability to multi-task
• Professional, enthusiastic and kind with a passion for serving
• Effective active listening skills with ability to probe to ensure appropriate resolution
• Strong communication, organization and time-management skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Key Duties and Responsibilities:

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
•  
  • This includes selling add-ons to existing members.
• Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Requirements

Desired Experience:

• 2+ years previous member service call center or member-facing experience desired

Required Skills:

• Associate or bachelor’s degree (preferred); high school diploma required
• Computer proficient with the ability to multi-task
• Professional, enthusiastic and kind with a passion for serving
• Effective active listening skills with ability to probe to ensure appropriate resolution
• Strong communication, organization and time-management skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Description

$750 Hiring Bonus for new Team Members plus $0 in gas gift cards during our onboarding process. Additional 1 per hour for hours worked from 6pm to 6am!

Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of 15,000 for all Team Members.

There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment!

Performs essential job functions to advanced systems/software diagnostics, timely resolutions to property issues, and records all actions performed into our ticketing system. Participate in the planning and implementation of policies and procedures to ensure system provisioning and maintenance consistent with company goals, including industry best practices and regulatory requirements.

ESSENTIAL DUTIES AND Responsibilities:

• Responds to all helpdesk calls and ensures all client/user support calls and service requests are handled promptly

• Ensures all helpdesk calls are logged into tracking system

• Provides first level and advanced support for all systems, including software and hardware for all platforms

• Monitors system performance and report issues as necessary

• Performs operation installation verification of new technology. Researches and maintains a working knowledge of current trends and technologies in the industry

• Maintains equipment inventory and preventative maintenance schedules

• Cross-trains in other technical systems functions

• Assists in the maintenance of voice, data and computer equipment

• Troubleshoots hardware and software problems, providing hands-on or vendor-supplied repair of components as appropriate

• Trains staff on site on proper use of systems and software

• Ensure system/application events are reported according to guidelines

• Adheres to regulatory, departmental and company policies in an ethical manner.

• Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

Formal Education & Certification

• High school diploma or GED

Knowledge & Experience

• Working knowledge of the operation of computer and communications systems

• Experience in maintaining and operating computer and communication systems

• Professional experience with the installation, maintenance and operation of computer, voice, and data communication systems

• Ability to operate tools, components and peripheral accessories

• Ability to conduct research of hardware and software products and issues as required

Personal Attributes

• Good interpersonal, organizational, developmental and presentation skills are required

• Strong customer service orientation and professional appearance

• Highly self-motivated and directed, with keen attention to detail and an ability to work with minimal supervision

• Experience working in a team-oriented, collaborative environment with the ability to prioritize and execute tasks in a high-pressure environment

• A record of satisfactory performance and reliability in all prior and current employment

Preferred

• Four-year college diploma or university degree in computer science, computer engineering, or reasonably similar discipline

• Possess experience and certifications around any of the following technologies:

o Microsoft (MCSA, MCSE)

o CompTIA A+

o CompTIA Network+

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations

• Read, write, speak and understand English

• Able to effectively prioritize tasks in a high-pressure environment

• Proven analytical and problem-solving abilities

• Self-motivated and able to work independently

• Able to stoop, bend, crawl and balance in order to perform hardware installation and problem determination

• Operate in mentally and physically stressful situations

• Effectively work at a desk for long periods of time and respond to written and oral requests

• Must be able to meet the level three or medium work requirements based on the Department of Labor Dictionary of Titles: Exerting 20 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently and/or greater than negligible up to 10 pounds of force constantly

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Unity Technologies Corporation is seeking to fill a Support Specialist position in Picatinny Arsenal, NJ. Unity Technologies Corporation is an Economically Disadvantaged and Woman-Owned Small Business (EDWOSB / WOSB) providing professional support services to government agencies.

We specialize in:

• Industrial & Enterprise Systems Modernization
• FIAR - Financial Improvement and Audit Readiness
• Industrial Facility Transformation
• Program and Project Management
• Enterprise Support and Consulting
• Advanced Analytics

Our mission is to exceed the expectations of our employees, customers, and partners. We work every day to provide an environment where employees want to work and can develop their careers with pride and accomplishment.

One of our clients' needs a Support Specialist for a permanent position.

• Position: Support Specialist
• Location: Picatinny Arsenal, NJ.
• Position Type: Full-time

Duties/Requirements:

• Shall provide coordination of logistics for projects, events, and travel.
• Duties include document control, data entry and research, and maintaining records and databases.
• Handle internal and external communications, initiating and coordinating travel arrangements, conducting accountability and time reports to ensure compliance, reporting and correspondence generation, and registering personnel for conferences.
• Performing and preparing briefing charts, agendas, meeting minutes, reports, presentations and binders, supporting meetings, conferences, ceremonies and special events, design/set-up display for exhibits, communication support including pre-event planning and administrative details.
• May include other duties as assigned.
• The duty location will be at Picatinny Arsenal, NJ.

Required Clearance: Secret

Employee Benefits:

Unity Technologies Corporation offers a comprehensive benefits program including various options in these plans:

• Medical, Dental, and Vision.
• Paid Time Off Accrued.
• 401(k) plan

If you are interested in this position, please send me a copy of your latest resume at with the information requested below. Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

• Availability to start a new job
• Best Rates
• Contact #

Please don't hesitate to contact me with any questions you may have. All employment is decided on the basis of qualifications, merit, and business need.

Regards,

Faraz Khan
Senior Recruitment professional
Representing:

Office: Ext: 516
Direct:

Unity Technologies Corporation is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or, any other characteristic protected by law.

Compensation: $50,000.00 - $75,000.00 per year

Location:

Avera Cancer Institute-Yankton

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$17.75 - $22.75

Position Highlights

Support Specialist-Oncology | Monday-Friday: 8am-4:30pm

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Accountable for performing a variety of clerical tasks, providing support to leadership, staff, patients and/or clients to ensure efficient operation of the department.

What you will do

• Responsible for a variety of clerical tasks including but not limited to scheduling, filing, generating and/or presenting data, message response and project support.

• Ensure and maintain organization of documents, processes and other materials.

• Answer and address phone calls and other messages, routing appropriately if needed.

• Clear collaboration with leader and staff to support efficient operations.

• Support and maintain a professional business atmosphere within work areas assigned.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent

Preferred Education, License/Certification, or Work Experience:

• Associate's

• 1-3 years Office support or administrative work.

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.

• Promote Avera's values of compassion, hospitality, and stewardship.

• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.

• Maintain confidentiality.

• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.

• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-444 or send an email to .

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.

The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-444.

Additional Notices:

For TTY, dial 711

Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.

Job Summary

The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This job has remote opportunities available!  

The shift for this position is 11AM-8PM Eastern Time.

10AM-7PM Central time

9AM-6PM Mountain time

8AM-5PM Pacific time

Essential Functions  

Major Duties:

• Respond to incoming customer requests via phone, email and/or chat sessions.

• Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.

• Maintain technical expertise and proficiency with all related and relevant software and computer systems.

• Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.

• Communicate professionally and effectively with customers for follow-up when required.

• Maintain relevant skills and credits via internal support continuing training courses.

• Follow established department processes and procedure.

• Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.

• Perform other duties as assigned.

Critical Competencies:

Customer Engagement: Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally; Guides customers to best solutions. 

Flexibility: Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy.

Communication: Actively listens and communicates clearly and effectively both verbally and non-verbally.  Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations.

Self-Management: Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands.

Action Orientation:   Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm.

Interpersonal Effectiveness: Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations.

Technical Expertise: Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.Job

Qualifications

Minimum Qualifications:

• High School Diploma or equivalent

• Strong customer service orientation

• Requires excellent verbal communication skills

• Requires a consistent, positive attitude and respect for high quality standards

• Excellent computer skills

• Requires the ability to make quick, sound judgments when answering questions

• Excellent multi-tasking skills

• Committed to being a team player

• Requires the ability to recall numerous guidelines and procedures

• Excellent organizational skills

• Ability to absorb new ideas and concepts quickly

• Strong analytical and problem-solving abilities

Preferred Qualifications:

• Associate's Degree

• Ability to present ideas in business-friendly and user-friendly language

• Highly self-motivated and directed

• Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -

• multi-tasks, prioritizes and meets deadlines in timely manner

• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization

• Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines

• Actively volunteers for various projects, tasks and event committees

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $16.54 - $20.29

Support Specialist

CHANGEPOINT INTEGRATED HEALTH

JOB DESCRIPTION

TITLE: SUPPORT SPECIALIST

STATUS: NON-EXEMPT

LINES OF AUTHORITY: This position is supervised by the Office Manager and in conjunction with the Program Director.

POSITION SUMMARY: The Support Specialist's purpose is to organize all functions associated with the operations of the business office, utilizing skills in computer entry and administrative and reception duties. Is expected, as needed, to meet all standards for clinical documentation, complete case management as needed, assist the Medical Department in compliance reports and monitoring, and liaison between ChangePoint, HCIC, and outside service providers. Also required as needed, to assist the Medical Staff during Medical Officer and patient appointment, whether in person or via Telemedicine, by monitoring vital signs and performing all necessary tracking and coordination between Medical Officer and the patient.

PRINCIPLE DUTIES/RESPONSIBILITIES:

1. Adhere to personnel policy and comply with agency requirements for ethical

and professional behavior.

2. Greet clients at check in. Verify address and phone are correct.

3. Schedule follow up appointments at check out.

4. Keep reception area clean and sanitized.

5. Maintain an organized, efficient running front office.

6. Ensure that incoming calls and messages are handled promptly and

professionally.

7. Assist walk-ins and referrals.

8. Responsible for typing, copying, faxing, mailing and filing of confidential and

non-confidential information.

9. Responsible for filing and/or scanning into HMS all Medical and Outpatient labs

and other agency documents.

10. Responsible for doing pre-authorizations and working with insurance companies as needed.

11. Protect patient confidentiality and personal rights.

12. Take and record vitals as needed.

13. Handle Coordination of Care between PCP's and ChangePoint.

14. Keeps clear, concise and accurate records and perform clinical activity and

required clinical documentation according to policy and procedures.

15. Track clients that are in need of labs and other medical tracking and work with

team in arranging for services to be performed in a timely manner.

16. Establish and maintain a working relationship with personnel and resources;

act as a liaison with other service providers and ChangePoint staff to assist in

coordinating patient care.

17. Coordinate all refill requests for Medical Officers.

18. Duties are part of Telemed responsibilities.

Assure that the telemed equipment is on and the volume is adjusted

appropriately.

Assure the door to the telemed room is closed to assure confidentiality.

Act as the liaison between the support staff and the provider. Discusses

the daily schedule with the Medical Officer, including all cancellations,

reschedules, no shows, crisis, and other various schedule changes.

Staffing must take place to assure that time and duration of services match between the Vitals/Telemed Medical Department Assistant and the provider.

With direction from the Medical Officer, assists the patient to the office.

Assure that the telemedicine consent form has been signed.

Introduce the first time patient to the telemed procedure.

Focus the camera towards the patient and their support (if present).

Document visit concurrently.

Obtains the following and document within HMS.

o Assure smoking information has been entered.

o Take all necessary steps when an appointment is missed by a patient including a call, letter, and informing the Assigned Clinician.

o Disseminate CSPMP's as needed

o Coordinate all duties with the other Telemed/Vitals Medical Assistant(s).

Assist in coordination of all Prior Authorizations.

Complete the Psychotropic Informed Consent. The Medical Officer will provide the medication names and target symptoms when creating the electronic prescription. Consent must be obtained for each medication prescribed by ChangePoint. Initials and Signature are obtained at the top of the informed consent and initials must then be added for every medication listed in the lower portion of the screen.

At the direction of the Medical Officer, assist the patient in rescheduling their next appointment.

Ensure that incoming calls and messages are handled promptly and professionally.

19. Be a positive and active support of the company, the patient and co-workers.

20. Must participate in quality management and quality improvement activities.

21. Promotes quality and safety to help maintain a safe and pleasant work

environment, follows safety regulations, and actively contributes towards a

safe workplace.

22. This position requires positive and active support of the company, the

customer and the co-worker.

23. Performs other duties as assigned by the Office Manager and/or

Program Director or designee.

PRIMARY CONTACTS:

Frequent interaction with personnel and customers.

Frequent interaction with HCIC and insurance companies for authorizations.

Interface as needed with Medical Officers and other clinical teams' members.

Collaboration, as appropriate, with other community resources/referral agencies, with the patients' consent.

POSITION REQUISITES:

Qualifications And Experience

Required:

High school diploma/GED.

Valid Arizona Driver's License.

Combination of clerical training and experience equivalent to at least one year.

Fingerprint Clearance.

Comply with a Drug Free workplace.

Good people skills.

Preferred:

Experience or training in clinical records management, clerical or office duties.

Phlebotomy Experience

Skills/Abilities

Required:

Fluent in English both verbally and in writing.

Literate.

Able to prioritize own workload, expedite and organize flow of front office work.

Able to work in crisis-oriented work environment and to effectively employ

analytical and problem-solving skills.

Computer skills.

Effective time management skills.

Phone courtesy and customer service skills.

WORKING CONDITIONS:

Physical Requirements

Sitting for extended periods of time at a desk/computer; less frequently, walking,

lifting and reaching.

Visual capacity necessary to fulfill documentation, responsibilities of job.

Able to hear ordinary conversation and phone communications.

Emotional Capabilities

Able to work in a setting where there will be customers who are emotionally

distressed, in crisis.

Equipment Operation

Able to correctly use office equipment (e.g.: calculator, copier,

PC/word processor) and trouble shoot common office equipment problems.

Able to employ multi-line telephone system.

Environmental Conditions

Air conditioned and/or heated office setting.

Area may be noisy or congested with people on occasion.

Accommodation(s)

Will accommodate as appropriate and reasonable.

CONFIDENTIALITY LEVEL:

I understand that State and Federal Laws strictly prohibit unauthorized access, use,

modification, disclosure, or destruction of confidential, sensitive or protected health

information. Penalties for violation may include disciplinary action, including

termination of employment, and/or criminal or civil action.

If you're driven by the desire to make a positive difference in the lives of others, you'll thrive on our dedicated team focused on putting people first.

We are seeking compassionate Support Specialists to join our mission!

As a Support Specialist, you will facilitate and guide individuals in developing vital daily living skills and engaging in activities that help them lead independent lives.

You will excel in this role if you are:

• A natural helper - You instinctively know how to make people feel at ease, secure, and confident.
• A keen listener - You appreciate the unique stories of everyone you encounter, embracing the individuality of each person.
• A dedicated educator - You have a talent for understanding others' emotions and enjoy fostering their learning and exploration.
• A proud advocate - You are motivated to be a voice for those who may need assistance speaking up.
• A proactive contributor - You constantly seek ways to provide value, enhance processes, uplift others, and improve the world.

What you'll do in this role:

• Assist individuals in developing essential daily living skills and activities by fostering a supportive environment for learning and growth.
• Help people identify and achieve their most important personal goals to enhance their quality of life.
• Ensure the comfort and safety of those you serve while addressing their medical, nutritional, and personal care needs.
• Provide emotional support and assist with general housekeeping, meal preparation, and laundry duties.

This position might be the perfect opportunity for you if:

• You are passionate about helping others.
• You communicate effectively, both in writing and verbally.
• You are punctual, often arriving early, and always aim to exceed expectations.
• You possess strong time management skills, effectively handling multiple responsibilities while communicating transparently about timelines and challenges.
• You embody a strong work ethic and believe in taking initiative—“That’s not my job” is not in your vocabulary.
• You value inclusivity and recognize that everyone is deserving of respect and consideration.

Commitment to Inclusion, Diversity, Equity, and Belonging:

At Mosaic, we prioritize creating a workplace that empowers everyone to contribute and succeed. This commitment transcends policy; it is a foundational aspect of our operation. We believe it enriches our workforce, strengthens Mosaic, and aligns with our values.

• No prior experience is necessary—your desire to impact people's lives positively is what matters most. We provide comprehensive training.
• You must be at least 18 years of age.
• A valid U.S. driver's license is required, where applicable.
• A high school diploma or equivalent is necessary.
• The job includes frequent physical activities, including standing, walking, and bending, with occasional sitting, kneeling, and climbing.
• The role also involves constant reaching at various levels and requires the ability to lift up to 25 pounds, push/pull up to 40 pounds, and safely transfer 50 pounds.

Our Mission:

"Help retail & service companies streamline and GROW their business."

Do you get a sense of accomplishment from helping people solve problems and making their day a little easier? Are you the type who can stay calm under pressure, dig into tricky issues, and explain technical solutions in a way that actually makes sense? We're looking for a Support Specialist who's ready to be the go-to resource for our clients - the person they trust to troubleshoot issues, guide them through processes, and help them get the most out of our industry-leading business software.

We are a growing software company based in Vancouver, WA with a cloud SaaS solution. We're currently the top business software in the Pool, Hot Tub, and Hearth industries - and looking to grow well beyond that in the years to come.

In this role, you'll work directly with clients to troubleshoot issues, answer questions, and keep their businesses running smoothly with our software. From resolving support cases and handling accounting-related challenges to documenting solutions and sharing knowledge with the team, you'll play a key part in making sure our clients feel supported and successful.

Here's a snapshot of what we want you to do:

The Support Specialist will help build solid client relationships by providing top-notch client support for Evosus software products. On a day-to-day basis, the Support Specialist will troubleshoot and resolve client support cases both over the phone and via email through case management software.

Here's the stuff we expect you to be doing day to day:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor assigned cases in your queue and process in the order received using the priority process and Service Level Agreement.
• Identify and verify client reported problems, troubleshoot and resolve software application issues or triage issues to the Support Lead or Client Success Team Manager.
• Understand and use general accounting terms & processes to assist clients with accounting-related questions and businesses processes
• Track and document client support inquiries & related activities in an internal tracking system.
• Qualify and complete training and consulting opportunities.
• Identify potential opportunities such as clients looking to make the transition from Evosus Legacy to LOU. Task the appropriate team members for follow up.
• Subject Matter Expert, exhibits board and deep knowledge of job and related areas.
• Provide written documentation detailing solutions and assist with documentation for training purposes.
• Demonstrated ability to perform duties independently.
• Communicate technical concepts and solutions clearly (verbally and in writing) to individuals with varied technical backgrounds and skill levels.
• Qualify and complete training and consulting opportunities.
• Subject Matter Expert, exhibits board and deep knowledge of job and related areas.
• Demonstrated ability to perform duties independently.

These skills are must-haves for you to be successful:

Relationship Building Customer Orientation Results Orientation

Active Listening Assertiveness Team Player

Problem Solving Decision Making Industry Knowledge

Plus these Required Qualifications:

• 2 or more years of relevant experience working in customer support, preferably for a software company.
• Relevant or transferable knowledge from the retail, service or construction business sectors
• Advanced computer skills

Preferred Education and Experience

• Associate's degree in a related field, OR an additional 2 years of relevant professional experience.
• 2 or more years of business operation experience in retail or service management
• Experience with specialty retail or field service businesses
• Familiarity with Salesforce Service Cloud

Here's where you'll hang out:

This position is based at our corporate headquarters in Vancouver, WA, where you'll work in a collaborative, professional office environment.

Position Type/Expected Hours of Work:

This is a full-time position, Monday through Friday, in a hybrid work environment. You may work in the office or split time between the office and home, based on the hiring manager's discretion.

Your rewards!

• Full-Time
• $24.04 - $27.88 per hour. The hired applicant will be offered pay within the compensation range based on their qualifications and professional experience, as well as the needs of our business.
• Coffee & Snacks when at the office
• 120 hours PTO annually, accrued each pay period
• 10 Paid Holidays
• 100% Employer Paid Medical, Dental and Vision benefits for Employee
• Flex Spending Account
• 401K with 100% employer match up to 4% of gross salary. Federal limits apply.
• Hybrid Work Environment
• Potlucks!
• Wellness Reimbursement
• Words of Affirmation
• Awesome Co-workers

Evosus is an Equal Opportunity Employer

Evosus participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The pay range for this role is:

24.04 - 27.88 USD per hour (EHQ)