46,731 Support Staff Positions jobs in the United States

Key Duties and Responsibilities:

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
•  
  • This includes selling add-ons to existing members.
• Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Requirements

Desired Experience:

• 2+ years previous member service call center or member-facing experience desired

Required Skills:

• Associate or bachelor’s degree (preferred); high school diploma required
• Computer proficient with the ability to multi-task
• Professional, enthusiastic and kind with a passion for serving
• Effective active listening skills with ability to probe to ensure appropriate resolution
• Strong communication, organization and time-management skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Key Duties and Responsibilities:

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
•  
  • This includes selling add-ons to existing members.
• Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Requirements

Desired Experience:

• 2+ years previous member service call center or member-facing experience desired

Required Skills:

• Associate or bachelor’s degree (preferred); high school diploma required
• Computer proficient with the ability to multi-task
• Professional, enthusiastic and kind with a passion for serving
• Effective active listening skills with ability to probe to ensure appropriate resolution
• Strong communication, organization and time-management skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)

Role: Support Specialist

Status : Full Time, Non-Exempt (Hourly), Non-Management

Location : Turning Point - th Street, Santa Monica, CA 90404

Schedule : Sunday-Thursday 7am-3:30pm

Summary :

As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.

Essential Duties and Responsibilities:

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
  
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
  
• Be visible on the floor at all times and actively engage and welcome clients
  
• Conduct regular, thorough walk-throughs of the facility
  
• Create a supportive environment to ensure client progress towards stability
  
• Attend relevant staff meetings, trainings and retreats as scheduled
  
• Oversee client cubicle/bed area maintenance in a trauma-informed manner
  
• Facilitate a client engagement activities, such as groups or other activities
  
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
  
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
  
• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
  
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
  
• Communicate effectively, and in a timely manner, with management, peers, and clients
  
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
  Other duties as assigned

Qualifications:

• High School Diploma or GED or Equivalent
  
• Minimum one (1) year experience in related work
  
• Possess effective customer service skills and the ability to handle difficult situations
  
• Ability to work independently and think critically
  
• Ability to act in a professional manner regardless of circumstances
  
• Commitment to improving the community through empowerment and dignity
  
• Familiarity with non-violent crisis intervention
  
• Familiarity with issues faced by population served
  
• Ability to self-motivate and to appropriately organize and motivate others
  
• Computer literate; able to use computerized database system for information management
  
• Ability to work as a team member
  
• Able to obtain and maintain Food Handlers, CPR and first aid certification
  
• Demonstrate an ability to take initiative towards continued professional development

Work Environment:

• Ability to lift 10 pounds
  
• Ability to work in all types of weather environments
  
• Ability to work with Persons Experiencing Homelessness (PEH)

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts

Location: Vagabond Inn, 3101 S Figueroa St, Los Angeles, CA 90007
Schedule: Sunday - Thursday, 3:00 pm - 11:30 pm.
Status: Full-Time, Non-Exempt (Hourly), Non-Management
Benefits: Medical/Dental/Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

Summary
A support specialist will act as the first point of contact for all immediate client needs and requests, such as phone use, linens, water, laundry schedule, etc. They will respond to clients' needs (in a trauma-informed care scope) and assist with other tasks given to support the shelter and other staff members. A support specialist's role is vital to the success and support of the clients and the shelter itself.

Essential Duties and Responsibilities

* Act as the first point-of-contact for all immediate client needs and requests, such as phone use, linens, water, etc.

* Monitor and oversee the floor, including communal areas, patios, bathrooms, dorms, and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties

* Be visible on the floor at all times and actively engage and welcome clients

* Conduct regular, thorough walk-throughs of the facility

* Create a supportive environment to ensure client progress towards stability

* Attend relevant staff meetings, trainings, and retreats as scheduled

* Oversee client cubicle/bed area maintenance in a trauma-informed manner

* Facilitate client engagement activities, such as groups or other activities

* Complete incident reports, update shift logs, and document in HMIS, as needed, and email relevant documents/updates before the end of each shift

* Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care

* Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills

* Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction

* Communicate effectively and promptly with management, peers, and clients

* Maintain client confidentiality at all times, while following agency, state, and HIPAA laws

* Other duties as assigned

Qualifications/Requirements:

* High school/GED degree

* Minimum one (1) year of experience in related work

* Possess effective customer service skills and the ability to handle difficult situations

* Ability to work independently and think critically

* Ability to communicate in a language other than English strongly preferred but not required

* Ability to act professionally regardless of circumstances

* Commitment to improving the community through empowerment and dignity

* Familiarity with non-violent crisis intervention

* Familiarity with issues faced by the population served

* Ability to self-motivate and to appropriately organize and motivate others

* Computer literate; able to use a computerized database system for information management

* Ability to work as a team member

* Able to obtain and maintain Food Handlers, CPR, and first aid certification

* Demonstrate an ability to take initiative towards continued professional development
and sit throughout the day.

Work Environment

1. Office environment with occasional field activities with participants and staff.

2. Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds.

3. May be exposed to elements like cold, heat, dust, noise, and odor.

4. May need to bend, stoop, twist,

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts

THRIVE AS A CAREGIVER AT SEVITA. EACH DAY, YOU'LL

• Be proud of rewarding work helping people grow, learn, and live well
• Develop real, meaningful relationships with the individuals you serve
• Experience ownership and trust from your leaders to do what's right for participants
• Take initiative to help participants be part of the community and enjoy their favorite activities
• Support participants with developmental goals like budgeting, exercise, and nutrition

You'll assist people with their personal hygiene and support individuals who can have behavioral challenges and other complex needs. If you're compassionate, patient, and find meaning in this type of work, you'll find a promising future at Sevita.

EVERY PERSON DESERVES A FULFILLING CAREER 

• Compensation: $17.81/hr
• Competitive Pay:  Pay on Demand,  Full benefits package for full-time employees, including a 401(k) with a 3% company match
• Time Off: Paid time off plus holiday pay to recharge so you can be your best at work
•  Network of Support: Supervisors who care deeply about the participants and your wellbeing
• Job Security: A stable job at an established, growing company
• Learning and Development: We invest in your development and provide the tools and training you need to have a fulfilling career 

WHAT YOU'LL BRING TO SEVITA

• Education: High School Diploma or equivalent (REQUIRED)
• Experience: Six months of experience in human services, direct care, or care coordination (REQUIRED)
• Skills:  Communication, adaptability, multi-tasking, teamwork, time-management
• Behaviors: Patient, compassionate, reliable, responsible
• Vehicle:  Valid Driver's license and access to a registered vehicle with proof of insurance (REQUIRED)

Apply today and explore careers, well lived at Sevita.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.

THRIVE AS A CAREGIVER AT SEVITA. EACH DAY, YOU'LL

• Be proud of rewarding work helping people grow, learn, and live well
• Develop real, meaningful relationships with the individuals you serve
• Experience ownership and trust from your leaders to do what's right for participants
• Take initiative to help participants be part of the community and enjoy their favorite activities
• Support participants with developmental goals like budgeting, exercise, and nutrition

You'll assist people with their personal hygiene and support individuals who can have behavioral challenges and other complex needs. If you're compassionate, patient, and find meaning in this type of work, you'll find a promising future at Sevita.

EVERY PERSON DESERVES A FULFILLING CAREER 

• Compensation: $19.50 /hr
• Competitive Pay:  Pay on Demand,  Full benefits package for full-time employees, including a 401(k) with a 3% company match
• Time Off: Paid time off plus holiday pay to recharge so you can be your best at work
•  Network of Support: Supervisors who care deeply about the participants and your wellbeing
• Job Security: A stable job at an established, growing company
• Learning and Development: We invest in your development and provide the tools and training you need to have a fulfilling career 

WHAT YOU'LL BRING TO SEVITA

• Education: High School Diploma or equivalent (REQUIRED)
• Experience: Six months of experience in human services, direct care, or care coordination preferred.
• Skills:  Communication, adaptability, multi-tasking, teamwork, time-management
• Behaviors: Patient, compassionate, reliable, responsible
• Vehicle:  Valid Driver's license and access to a registered vehicle with proof of insurance (REQUIRED)

Apply today and explore careers, well lived at Sevita.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.

THRIVE AS A CAREGIVER AT SEVITA. EACH DAY, YOU'LL

• Be proud of rewarding work helping people grow, learn, and live well
• Develop real, meaningful relationships with the individuals you serve
• Experience ownership and trust from your leaders to do what's right for participants
• Take initiative to help participants be part of the community and enjoy their favorite activities
• Support participants with developmental goals like budgeting, exercise, and nutrition

Full Time Schedule: Sun thru Wed - 2pm to 10pm  Schedule doesn't work, that's okay! Apply and we can find a schedule that fits

Hourly Rate: $17.81

You'll assist people with their personal hygiene and support individuals who can have behavioral challenges and other complex needs. If you're compassionate, patient, and find meaning in this type of work, you'll find a promising future at Sevita.

EVERY PERSON DESERVES A FULFILLING CAREER 

• Competitive Pay: Pay on Demand,  Full benefits package for full-time employees, including a 401(k) with a 3% company match
• Pay On Demand: Instant access to earned wages prior to pay day
• Time Off: Paid time off plus holiday pay to recharge so you can be your best at work
•  Network of Support: Supervisors who care deeply about the participants and your wellbeing
• Job Security: A stable job  at an established, growing company
• Learning and Development: We invest in your development and provide the tools and training you need to have a fulfilling career 

WHAT YOU'LL BRING TO SEVITA

• Education: High School Diploma or equivalent
• Experience:  Six months of experience in human services, direct care, or care coordination preferred
• Skills:  Communication, adaptability, multi-tasking, teamwork, time-management
• Behaviors: Patient, compassionate, reliable, responsible
• Vehicle:   Valid Driver's license and access to a registered vehicle with proof of insurance

  Apply today and explore careers, well lived at Sevita.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.