701 Support Staff Positions jobs in Tennessee

Title: Technical Support Specialist I

Location: Memphis TN 38103

Duration: 12+ Months

Shift: 7–4, 8–5, or 9–6 CST

Description:

• The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
• A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Associate's degree in computer related field or equivalent training required
• 0-2 years experience required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Training:

• 8–5 CST for approximately a month. After training, the schedule can be 7–4, 8–5, or 9–6 CST, depending.

Who is Youth Villages?

Youth Villages is a nonprofit organization striving to help troubled youth and families live successfully. We are a team of 5,000+ individuals who’ve come together across 29 states to change the landscape of child welfare and juvenile justice across the country.  Our work involves providing an array of counseling and treatment services to youth with severe emotional and behavioral problems. 

Eighty-eight percent of those who go through treatment are succeeding two years after leaving our program. These youth are living at home, remaining in school, and are not experiencing trouble with the law.

We believe strongly in investing in and supporting our employees. We offer candidates opportunities to develop a career and be part of a positive change in our country’s treatment of at-risk youth and families. 

Position Summary:

Provides care coordination services to families who have been diverted from states custody through the Child Protective Services system. Responsible for creating and/or monitoring the non-custodial permanency plan and ensuring that adequate services and assistance are provided to youth and families to complete the action steps on the plan. Responsible for maintaining child records. Ensuring that placement is stable and meeting the needs of the youth and coordinating needed placement with the main purpose of preventing a custodial placement with the state. Primary liaison between team members including; provider agencies, courts, schools, attorneys, guardian ad litem, CASA, provider services, biological families or caregivers and any other involved parties.

Essential Duties and Responsibilities:

• Carry caseload of approximately 20 cases.  
• Serves Montgomery and surrounding counties; regional travel to other surrounding counties will be required.
• Work flexible hours including weekends, holidays and after hours, including some on-call rotation.
• Work in a team setting. 
• Learn and have competency with Department of Children’s Services policies that guide care and services for youth and families.
• Provide case-management/care coordination services to youth and families on case load.   See youth/families on caseload as required per DCS policy. 
• Ensure intensity of services to maintain children with caregivers and prevent a state’s custody episode.  Monitor relative and kinship options for children to have back up prevention plans for removals and safety.
• Ensure that all needs of youth and families are met, including; mental health, medical, dental, education, placement/safety and legal.  This will be monitored and reviewed through court hearings, completion of appointments, evidence from clinical providers, school records and the non-custodial permanency plans, etc.
• Facilitate the forward progress of the youth’s treatment and ensure the youth is in the least restrictive setting that is safely possible. Responsible for moving youth towards permanency goal in a timely fashion.
• Conduct frequent home and site visits.  Assess safety needs of homes or placement site. A minimum of twice per month in person is required. Some situations will require more frequent in person visits. Travel will be required for home/site visits throughout the state of Tennessee.
• Prepare for, organize, notify other team members and lead Team Meetings.
• Prepare for, organize, notify other team members and participate in court hearings.  Ensure all court documents are turned into the judge per the counties court requirements. 
• Attend weekly case review and other weekly business meetings with supervisor and leadership team.
• Monitor and ensure timely completion/resolution of legal needs, including; completion of non-custodial permanency plans, court hearings and any legal charges occurring before or during custody. 
• Make recommendations to and collaborate closely with external and internal customers. Maintain positive customer relationships and experience.
• Ensure quick and timely responses to all customers within the team.
• Be a primary liaison between youth, family and other team members.
• Ability and means to drive frequently; provide proof of liability and property damage insurance on vehicle used and possession of valid driver’s license. 
• Act as an advocate for a youth and families who may face legal charges.
• Attend school meetings as needed and ensure youth is placed in the least restrictive/most appropriate school setting.  Ensure that youth’s education rights and needs are being met.  Facilitate families tracking and monitoring of grades and school attendance. 
• Meet on call requirements; on call 5am-5pm for youth on caseload.  Times between 5pm-5am, weekends and observed holidays will rotate on call with other team members. 
• Have ability to manage multiple priorities at once, while staying organized and meeting paperwork compliance deadlines.
• Have strong attention to details through documentation and follow through with set plans.
• Be able to gather pertinent assessment information using clinical skills, critical thinking and problem solving to assess areas of risk and apply appropriate intervention or services to each situation.
• If services are referred, appropriate monitoring of those services through regular check ins to assessed clinical progress and competency.
• Exercise clinical judgement through administering assessment tools such as the FAST assessment, CSSRS assessment, etc. Be able to make solid clinical judgement around when to escalate a case to leadership for further review and potential removal. Show expertise in risk management through assessment skills and problem solving. 
• Complete all necessary documentation including non-custodial permanency planning and FAST assessments to determine areas of focus and track progress of those goals. Also, complete any Youth Villages’ supervision trackers and other compliance trackers as requested.

Salary

$52000 - $6000 / year based on education and clinical license

Requirements

A Master's degree in a social services discipline is strongly preferredA Bachelor's degree in a social services discipline is required

Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy. Other degrees will have to be evaluated further to determine if they meet the qualifications.One year of related experience in counseling and/or case management is requiredStrong organizational skills and attention to detailExcellent written, verbal, and oral skillsAbility to manage multiple priorities simultaneouslyBasic computer knowledgeAbility to maintain a flexible schedule

Benefits

Medical, Dental, Prescription Drug Coverage and Vision401(k)2 weeks paid vacation12 paid sick days per year11 paid holidays

Paid Parental LeaveMileage & Cell Phone Reimbursement (when applicable)

Tuition reimbursement and licensure supervision

Growth & development through continuous training

Clinical and administrative advancement opportunities

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

This position provides in home visitation services to enrolled participants, providing linkage and referral to other services and support to enhance family functioning by: building trusting relationships, teaching problem-solving skills, and improving the family's support system.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for initiating and maintaining regular and long-term (up to five years) contact and support with families. This activity will occur primarily within the family's home; with visits lasting around an hour.
• The interventions should be family-centered, strength-based, and directed at establishing a trusting relationship; strengthening the parent-child relationship; promoting healthy childhood growth and development; and enhancing family well-being by reducing risk and building protective factors.
• Partners with families and honors diverse family structures and parenting practices.
• Activities may also include but are not limited to: administering the Family Resilience and Opportunities for Growth Scale (FROG) Scale; administering screening tools such as the ASQ, ASQ-SE, Depression Screens etc.; identifying and referring families for other supportive services, including health care services.
• Responsible for assisting the family in establishing goals and supporting them throughout this process and is responsible for implementing activities outlined on the Family Service Plan to address areas of concern that were identified on the FROG scale.
• Assist in preparation of required monthly, quarterly and annual statistical reports.
• Maintains up-to-date and accurate records for families on GGK curriculum, HFA data, and other required records.
• Participate in training according to requirements of HFA guidelines, GKI and DOH contract.
• Implements GGK curriculum and HFA strategies to enrollees through weekly home visits.
• Provides case management to families on caseload.
• Attend training and other mandatory meetings.

KNOWLEDGE, SKILLS & ABILITIES

• Experience in working with or providing services to children and their families.
• An ability to establish trusting relationships.
• Knowledge of infant and child development.
• Acceptance of individual differences.
• Experience and humility to work with the culturally diverse families.
• Willingness to engage in building reflective capacity (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, etc.).
• Infant Mental Health Endorsement Preferred.

QUALIFICATIONS

Education Level

Bachelor's degree in psychology, social work, or other behavioral health care field required.

Years of Experience

Two years professional experience working directly with youth and families in a child welfare, school, childcare, criminal justice behavioral health or related setting preferred.

Required Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Task Percentage of Time/Frequency

Standing - 20%

Sitting - 80%

Squatting - occasional

Driving - occasional

Kneeling - occasional

Lifting - occasional

Bending - occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Who is Youth Villages?

Youth Villages is a nonprofit organization striving to help troubled youth and families live successfully. We are a team of 5,000+ individuals who’ve come together across 29 states to change the landscape of child welfare and juvenile justice across the country.  Our work involves providing an array of counseling and treatment services to youth with severe emotional and behavioral problems. 

Eighty-eight percent of those who go through treatment are succeeding two years after leaving our program. These youth are living at home, remaining in school, and are not experiencing trouble with the law.

We believe strongly in investing in and supporting our employees. We offer candidates opportunities to develop a career and be part of a positive change in our country’s treatment of at-risk youth and families. 

Position Summary:

Provides care coordination services to families who have been diverted from states custody through the Child Protective Services system. Responsible for creating and/or monitoring the non-custodial permanency plan and ensuring that adequate services and assistance are provided to youth and families to complete the action steps on the plan. Responsible for maintaining child records. Ensuring that placement is stable and meeting the needs of the youth and coordinating needed placement with the main purpose of preventing a custodial placement with the state. Primary liaison between team members including; provider agencies, courts, schools, attorneys, guardian ad litem, CASA, provider services, biological families or caregivers and any other involved parties.

Essential Duties and Responsibilities:

• Carry caseload of approximately 20 cases.  
• Serves Davidson and surrounding counties; regional travel to other surrounding counties will be required.
• Work flexible hours including weekends, holidays and after hours, including some on-call rotation.
• Work in a team setting. 
• Learn and have competency with Department of Children’s Services policies that guide care and services for youth and families.
• Provide case-management/care coordination services to youth and families on case load.   See youth/families on caseload as required per DCS policy. 
• Ensure intensity of services to maintain children with caregivers and prevent a state’s custody episode.  Monitor relative and kinship options for children to have back up prevention plans for removals and safety.
• Ensure that all needs of youth and families are met, including; mental health, medical, dental, education, placement/safety and legal.  This will be monitored and reviewed through court hearings, completion of appointments, evidence from clinical providers, school records and the non-custodial permanency plans, etc.
• Facilitate the forward progress of the youth’s treatment and ensure the youth is in the least restrictive setting that is safely possible. Responsible for moving youth towards permanency goal in a timely fashion.
• Conduct frequent home and site visits.  Assess safety needs of homes or placement site. A minimum of twice per month in person is required. Some situations will require more frequent in person visits. Travel will be required for home/site visits throughout the state of Tennessee.
• Prepare for, organize, notify other team members and lead Team Meetings.
• Prepare for, organize, notify other team members and participate in court hearings.  Ensure all court documents are turned into the judge per the counties court requirements. 
• Attend weekly case review and other weekly business meetings with supervisor and leadership team.
• Monitor and ensure timely completion/resolution of legal needs, including; completion of non-custodial permanency plans, court hearings and any legal charges occurring before or during custody. 
• Make recommendations to and collaborate closely with external and internal customers. Maintain positive customer relationships and experience.
• Ensure quick and timely responses to all customers within the team.
• Be a primary liaison between youth, family and other team members.
• Ability and means to drive frequently; provide proof of liability and property damage insurance on vehicle used and possession of valid driver’s license. 
• Act as an advocate for a youth and families who may face legal charges.
• Attend school meetings as needed and ensure youth is placed in the least restrictive/most appropriate school setting.  Ensure that youth’s education rights and needs are being met.  Facilitate families tracking and monitoring of grades and school attendance. 
• Meet on call requirements; on call 5am-5pm for youth on caseload.  Times between 5pm-5am, weekends and observed holidays will rotate on call with other team members. 
• Have ability to manage multiple priorities at once, while staying organized and meeting paperwork compliance deadlines.
• Have strong attention to details through documentation and follow through with set plans.
• Be able to gather pertinent assessment information using clinical skills, critical thinking and problem solving to assess areas of risk and apply appropriate intervention or services to each situation.
• If services are referred, appropriate monitoring of those services through regular check ins to assessed clinical progress and competency.
• Exercise clinical judgement through administering assessment tools such as the FAST assessment, CSSRS assessment, etc. Be able to make solid clinical judgement around when to escalate a case to leadership for further review and potential removal. Show expertise in risk management through assessment skills and problem solving. 
• Complete all necessary documentation including non-custodial permanency planning and FAST assessments to determine areas of focus and track progress of those goals. Also, complete any Youth Villages’ supervision trackers and other compliance trackers as requested.

Salary

$52000 - $6000 / year based on education and clinical license

Requirements

A Master's degree in a social services discipline is strongly preferredA Bachelor's degree in a social services discipline is required

Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy. Other degrees will have to be evaluated further to determine if they meet the qualifications.One year of related experience in counseling and/or case management is requiredStrong organizational skills and attention to detailExcellent written, verbal, and oral skillsAbility to manage multiple priorities simultaneouslyBasic computer knowledgeAbility to maintain a flexible schedule

Benefits

Medical, Dental, Prescription Drug Coverage and Vision401(k)2 weeks paid vacation12 paid sick days per year11 paid holidays

Paid Parental LeaveMileage & Cell Phone Reimbursement (when applicable)

Tuition reimbursement and licensure supervision

Growth & development through continuous training

Clinical and administrative advancement opportunities

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

Join Our Impactful Team at Health Connect America!

Health Connect America is dedicated to providing compassionate, client-centered care that fosters healing and growth through a unified, trauma-informed approach. We are leaders in offering mental and behavioral health services to children, families, and adults across the nation. Our services reach individuals in their homes, communities, or our office settings, allowing us to be a part of their journeys towards self-improvement and fulfilling lives.

Make a difference and thrive with us!

Key Responsibilities:

• Develop and implement individualized treatment plans in collaboration with the treatment team and Clinical Supervisor.
• Deliver therapeutic interventions in individual, group, and family settings, aligned with treatment goals.
• Participate actively in weekly Treatment Team meetings.
• Connect clients and families with identified services and resources.
• Act as a liaison with other professionals, agencies, and community resources to ensure comprehensive care.
• Maintain accurate documentation of client interactions, treatment plans, and progress notes as per regulations.
• Proactively recruit new referrals to maintain a robust caseload.
• Provide 24/7 on-call support for clients as needed.
• Ensure compliance with all state regulatory bodies and COA standards.
• Engage in ongoing training and professional development to remain current with best practices.

Qualifications:

• Bachelor's degree in a human service discipline such as Social Work, Psychology, Counseling, Sociology, or Criminal Justice.
• At least two years of experience working with children and/or families, including internships or volunteer work.

Benefits of Working with Us:

• Flexible scheduling to support work/life balance.
• Access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions yearly.
• Full-time employees enjoy paid time off, paid holidays, and a comprehensive benefits package including medical, dental, and vision insurance.
• Additional benefits include Health Savings Accounts, Dependent Daycare Flexible Spending Accounts, Health Reimbursement Accounts, and a 401(k) Retirement Plan.
• Engagement in a team that emphasizes meaningful contributions and support for one another.

Be part of a community where you can truly make a positive impact in the lives of others. Apply now to join Health Connect America!

Employment with Health Connect America and its affiliates is contingent upon a thorough background check prior to joining our team. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.

Become Part of a Compassionate Team at Health Connect America!

At Health Connect America, we pride ourselves on delivering services rooted in a unified, trauma-informed approach. Our commitment to compassionate, client-centered care is at the core of everything we do. We are dedicated to guiding individuals to healing and personal growth through our programs led by clinically trained staff utilizing research and evidence-based practices.

As leaders in providing mental and behavioral health services, we serve children, families, and adults across the nation, offering our support in their homes, communities, or office settings. Join us in making a meaningful impact on the lives of those we serve as we work together toward creating positive and fulfilling life experiences.

Your Role as a Family Support Specialist:

The Family Support Specialist plays a crucial role in enhancing the lives of clients and their families by creating and executing treatment plans, providing therapeutic interventions, and connecting them with essential services. Your expertise in effective communication, regulatory compliance, and documentation will help foster a supportive environment for those in need.

• Collaborate with the treatment team and Clinical Supervisor to develop individualized treatment plans and coordinate comprehensive care.
• Deliver individual, group, and family therapeutic sessions and skill-building activities as outlined in the Treatment Plan.
• Participate actively in weekly Treatment Team meetings to discuss client progress and strategies.
• Connect clients and families with vital services and resources identified in their treatment plans.
• Act as a liaison with professionals, agencies, and community resources to ensure comprehensive support is provided to clients.
• Maintain accurate and timely documentation of client interactions, treatment plans, and progress notes in adherence to organizational policy and regulations.
• Actively recruit new referrals to sustain a full caseload and ensure quality service delivery.
• Provide 24/7 on-call support to clients as necessary to ensure ongoing assistance.
• Ensure compliance with state regulatory requirements and COA standards at all times.
• Engage in professional development activities to stay updated on best practices in quality service provision.

Qualifications:

• Bachelor's degree in a human service discipline, such as Social Work, Psychology, Counseling, Sociology, Criminal Justice, or a related field.
• A minimum of two years of experience working with children and/or families, which may include internships and volunteer work.

Wellness at HCA:

• We value self-care and work/life balance.
• Flexible scheduling options are available, along with access to our Employee Assistance Program (EAP) that includes 8 mental health counseling sessions annually.
• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and more.
• Additional benefits include:
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Health Reimbursement Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work

Join Our Mission to Make a Difference!

If you are passionate about helping individuals and families, apply now and become a valued member of the Health Connect America community.

Employment at Health Connect America and its associated companies is contingent upon a complete background investigation before joining our team.

Health Connect America and its affiliated entities are Equal Opportunity Employers, considering applicants without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited under federal, state, or local law.

THRIVE AS A CAREGIVER AT SEVITA. EACH DAY, YOU'LL

• Be proud of rewarding work helping people grow, learn, and live well
• Develop real, meaningful relationships with the individuals you serve
• Experience ownership and trust from your leaders to do what's right for participants
• Take initiative to help participants be part of the community and enjoy their favorite activities
• Support participants with developmental goals like budgeting, exercise, and nutrition

You'll assist people with their personal hygiene and support individuals who can have behavioral challenges and other complex needs. If you're compassionate, patient, and find meaning in this type of work, you'll find a promising future at Sevita.

EVERY PERSON DESERVES A FULFILLING CAREER 

• Competitive Pay: Pay on Demand,  Full benefits package for full-time employees, including a 401(k) with a 3% company match
• Time Off: Paid time off plus holiday pay to recharge so you can be your best at work
•  Network of Support: Supervisors who care deeply about the participants and your wellbeing
• Job Security: A stable job  at an established, growing company
• Learning and Development: We invest in your development and provide the tools and training you need to have a fulfilling career 

WHAT YOU'LL BRING TO SEVITA

• Education: High School Diploma or equivalent
• Experience:  Six months of experience in human services, direct care, or care coordination preferred
• Skills:  Communication, adaptability, multi-tasking, teamwork, time-management
• Behaviors: Patient, compassionate, reliable, responsible
• Vehicle:   Valid Driver's license and access to a registered vehicle with proof of insurance

Apply today and explore careers, well lived at Sevita.

Who is Youth Villages?

Youth Villages is a nonprofit organization striving to help troubled youth and families live successfully. We are a team of 5,000+ individuals who’ve come together across 29 states to change the landscape of child welfare and juvenile justice across the country.  Our work involves providing an array of counseling and treatment services to youth with severe emotional and behavioral problems. 

Eighty-eight percent of those who go through treatment are succeeding two years after leaving our program. These youth are living at home, remaining in school, and are not experiencing trouble with the law.

We believe strongly in investing in and supporting our employees. We offer candidates opportunities to develop a career and be part of a positive change in our country’s treatment of at-risk youth and families. 

Position Summary:

Provides care coordination services to families who have been diverted from states custody through the Child Protective Services system. Responsible for creating and/or monitoring the non-custodial permanency plan and ensuring that adequate services and assistance are provided to youth and families to complete the action steps on the plan. Responsible for maintaining child records. Ensuring that placement is stable and meeting the needs of the youth and coordinating needed placement with the main purpose of preventing a custodial placement with the state. Primary liaison between team members including; provider agencies, courts, schools, attorneys, guardian ad litem, CASA, provider services, biological families or caregivers and any other involved parties.

Essential Duties and Responsibilities:

• Carry caseload of approximately 20 cases.  
• Serves Davidson and surrounding counties; regional travel to other surrounding counties will be required.
• Work flexible hours including weekends, holidays and after hours, including some on-call rotation.
• Work in a team setting. 
• Learn and have competency with Department of Children’s Services policies that guide care and services for youth and families.
• Provide case-management/care coordination services to youth and families on case load.   See youth/families on caseload as required per DCS policy. 
• Ensure intensity of services to maintain children with caregivers and prevent a state’s custody episode.  Monitor relative and kinship options for children to have back up prevention plans for removals and safety.
• Ensure that all needs of youth and families are met, including; mental health, medical, dental, education, placement/safety and legal.  This will be monitored and reviewed through court hearings, completion of appointments, evidence from clinical providers, school records and the non-custodial permanency plans, etc.
• Facilitate the forward progress of the youth’s treatment and ensure the youth is in the least restrictive setting that is safely possible. Responsible for moving youth towards permanency goal in a timely fashion.
• Conduct frequent home and site visits.  Assess safety needs of homes or placement site. A minimum of twice per month in person is required. Some situations will require more frequent in person visits. Travel will be required for home/site visits throughout the state of Tennessee.
• Prepare for, organize, notify other team members and lead Team Meetings.
• Prepare for, organize, notify other team members and participate in court hearings.  Ensure all court documents are turned into the judge per the counties court requirements. 
• Attend weekly case review and other weekly business meetings with supervisor and leadership team.
• Monitor and ensure timely completion/resolution of legal needs, including; completion of non-custodial permanency plans, court hearings and any legal charges occurring before or during custody. 
• Make recommendations to and collaborate closely with external and internal customers. Maintain positive customer relationships and experience.
• Ensure quick and timely responses to all customers within the team.
• Be a primary liaison between youth, family and other team members.
• Ability and means to drive frequently; provide proof of liability and property damage insurance on vehicle used and possession of valid driver’s license. 
• Act as an advocate for a youth and families who may face legal charges.
• Attend school meetings as needed and ensure youth is placed in the least restrictive/most appropriate school setting.  Ensure that youth’s education rights and needs are being met.  Facilitate families tracking and monitoring of grades and school attendance. 
• Meet on call requirements; on call 5am-5pm for youth on caseload.  Times between 5pm-5am, weekends and observed holidays will rotate on call with other team members. 
• Have ability to manage multiple priorities at once, while staying organized and meeting paperwork compliance deadlines.
• Have strong attention to details through documentation and follow through with set plans.
• Be able to gather pertinent assessment information using clinical skills, critical thinking and problem solving to assess areas of risk and apply appropriate intervention or services to each situation.
• If services are referred, appropriate monitoring of those services through regular check ins to assessed clinical progress and competency.
• Exercise clinical judgement through administering assessment tools such as the FAST assessment, CSSRS assessment, etc. Be able to make solid clinical judgement around when to escalate a case to leadership for further review and potential removal. Show expertise in risk management through assessment skills and problem solving. 
• Complete all necessary documentation including non-custodial permanency planning and FAST assessments to determine areas of focus and track progress of those goals. Also, complete any Youth Villages’ supervision trackers and other compliance trackers as requested.

Salary

$52000 - $6000 / year based on education and clinical license

Requirements

A Master's degree in a social services discipline is strongly preferredA Bachelor's degree in a social services discipline is required

Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy. Other degrees will have to be evaluated further to determine if they meet the qualifications.One year of related experience in counseling and/or case management is requiredStrong organizational skills and attention to detailExcellent written, verbal, and oral skillsAbility to manage multiple priorities simultaneouslyBasic computer knowledgeAbility to maintain a flexible schedule

Benefits

Medical, Dental, Prescription Drug Coverage and Vision401(k)2 weeks paid vacation12 paid sick days per year11 paid holidays

Paid Parental LeaveMileage & Cell Phone Reimbursement (when applicable)

Tuition reimbursement and licensure supervision

Growth & development through continuous training

Clinical and administrative advancement opportunities

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

• Track all the client admissions and discharges.
• For continuity of data, the coordinator will track the patients' progress in treatment in order to administer surveys in a timely matter.
• Serve as a point person for outside agencies regarding progress and overall performance and success.
• Prepare results for presentations for internal and external purposes.
• Send follow up surveys information at the necessary duration of treatment.

• Ensure all necessary paperwork is completed accurately and flag any error or alarming information to the proper sources.
• Ensure that treatment teams have provided the proper consents and documentation- follow up with teams if necessary.
• Collect data and process results in SPSS system and RedCap.
• Participate in continued education to keep abreast of clinical and technical information related to position.
• Create and establish measures used towards identified populations in collaboration with medical and executive leadership.

• Coordinate and organize data for any collaboration on research or publication projects.
• Run and analyze outcomes and satisfaction data to present to leadership. Collaborate with leadership to effectively utilize data to inform performance improvement initiatives.
• Create and disseminate any forms or agreements that outline the use and specification of data.
• Assist in the coordination of alumni relations activities and communications. Establish a relationship to serve as point person for discharged patients' communications and feedback.
• Organize and lead all community support and alumni support groups.

• Demonstrate commitment to advancing professional skills and development through attendance of internal and external training.
• Demonstrate professional conduct, concern, respect and compassion toward all patients, families, co-workers and the public as a representative of McCallum Place.

• Perform other functions and tasks as assigned.

• Bachelor's degree. Master's degree preferred.
• Valid driver's license
• Minimum three months experience working with individuals in marketing/business development position.