29 Support Staff jobs in Erie

4124 - ERIE/SUMMIT

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City: ERIE

State: PA

Auto req ID_BR: 85352BR

Job Type: Store Support

Auto req ID:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct cu Support, Fulfillment Associate, Store, Order Fulfillment, Retail

Nearby support provides assistance to individuals in need within the specified area. They offer guidance, resources, and emotional support to promote well-being and resilience. These professionals effectively assess and address various challenges faced by community members, helping them navigate through difficult situations. With strong interpersonal skills and a compassionate approach, nearby support fosters a sense of unity and encourages individuals to seek the help they require. They work collaboratively with local organizations and community members to ensure a safe and supportive environment for all.

Qualifications

• A love of working with children
• Excellent communication skills
• Ability to follow directions
• Passion for helping others

Job Description

Start Your Career Where Support Meets Opportunity

If you're looking for more than just a job, our Contact Center offers a supportive community that invests in you . Benefit from 4-6 weeks of personalized training, hands-on coaching from experienced leaders, and a team that champions your success from day one. Our ergonomic and wellness-focused workspaces ensure you feel your best—so you can do your best. With growth opportunities, as many of our Supervisors began in this role, your future here is full of potential.

Your interest in a career with Northwest Bank is appreciated! By submitting your application for this role, you'll have your profile reviewed by a Northwest Bank recruiter as future vacancies arise at our Contact Center. Applications will be accepted from June 1, 2025 - September 30, 2025, regardless of current openings. Remember to apply directly to any positions of interest for optimal consideration.

As a Customer Support Specialist, you will be dedicated to delivering outstanding, efficient customer service. Your role involves utilizing multiple customer databases and troubleshooting technical issues while educating clients about our diverse range of products and services.

The Contact Center operates Monday through Friday from 8:00 AM - 8:00 PM and Saturday from 9:00 AM - 1:00 PM, closed on regular bank holidays. Expect to work evening shifts and Saturdays on a rotating basis, and you'll be eligible for a shift differential for hours worked after 5:00 PM.

ESSENTIAL FUNCTIONS:

• Meet productivity standards and complete tasks efficiently.
• Adhere to scheduling requirements and attendance guidelines.
• Maintain confidentiality for both clients and Northwest Bank.
• Achieve service level standards consistently.
• Meet performance benchmarks in the Contact Center.
• Provide training for new orientation in the Contact Center.
• Effectively resolve customer issues.
• Gather information and propose alternative solutions.
• Manage challenging or emotional customer interactions.
• Respond quickly to customer needs and uphold commitments.
• Communicate clearly and persuasively in various situations.
• Educate clients on the benefits of our products and services.
• Approach interactions tactfully and remain calm under pressure.
• Show attention to detail and strive for thoroughness.
• Suggest improvements to enhance service quality.
• Exhibit exceptional listening and comprehension skills.
• Build collaborative customer relationships in a fast-paced environment.
• Aim for First Call Resolution with customer inquiries.
• Follow established policies, procedures, and scripts effectively.
• Support Northwest Bank's technical products and services.
• Troubleshoot issues related to online access.
• Make outbound calls as directed efficiently.
• Document interactions as instructed.
• Comply with Northwest's policies, procedures, and applicable regulations.
• Utilize Microsoft Office and relevant software applications for efficiency.
• Collaborate effectively as part of a team.
• Operate on-site equipment as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to build effective relationships with team members and collaboratively solve problems.
• Strong oral and written communication skills tailored to the audience.
• Active listening skills to assure understanding and facilitate dialogue.
• Ability to set specific goals, track progress, and use resources effectively.
• Sound judgment in decision-making, especially in complex situations.
• Familiarity with Northwest products and services.
• Understanding of computer, mobile app, and bill payment systems.
• Proficiency in debit and credit card systems.
• Knowledge of Northwest's automated systems.

QUALIFICATIONS:

To succeed in this role, candidates must meet essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities to perform these tasks.

Education:

• High School Diploma or Equivalent preferred.
• Associate Degree in a related field is a plus.

Work Experience:

• Previous customer service experience is preferred.
• A good technological background is advantageous.

Northwest Bank is an equal opportunity employer, committed to fostering an inclusive environment for all employees.

Customer Support Specialist

Pay Status: Exempt

Compensation: Salary

Location: Office

Job Summary:

Will provide customer support to our dealers and homeowners in a manner that exceeds their expectations. Daily interaction via telephone conversations, emails and faxes on RFI's, RFQ's, order-processing and general customer service.

Key Accountabilities:

• Respond promptly to all customers inquires
• Provide pricing and delivery information for all Seaway product lines
• Organize workflow to meet customer timeframes
• Communicate and coordinate with internal departments
• Follow-up on all customer interactions in a timely manner
• Effectively match our product offering with the customers' requirements
• Maintain company records to properly record all relevant information
• Handle and resolve all customer complaints
• Direct any unresolved issues to the designated resource
• Evaluate RFQ's and take all actions necessary to respond with a quote in a timely manner
• Perform Inside Sales function by promoting the features and benefits of all Seaway products to both dealers and homeowners
• Process orders expeditiously with complete accuracy on all product lines
• Participate as a team member at all times to facilitate department cohesion
• Technical champion in the department with requirements to focus on sunroom activities.
• Other duties to be assigned
• timeframes
• Communicate and coordinate with internal departments
• Follow-up on all customer interactions in a timely manner
• Effectively match our product offering with the customers' requirements
• Maintain company records to properly record all relevant information
• Handle and resolve all customer complaints
• Direct any unresolved issues to the designated resource
• Evaluate RFQ's and take all actions necessary to respond with a quote in a timely manner
• Perform Inside Sales function by promoting the features and benefits of all Seaway products to both dealers and homeowners
• Process orders expeditiously with complete accuracy on all product lines
• Participate as a team member at all times to facilitate department cohesion
• Technical champion in the department with requirements to focus on sunroom activities
• Other duties to be assigned

Required Knowledge and Experience:

• 2 years of customer service experience required
• One year of technical or inside sales experience a plus
• Advanced math and computer skills

Key Competencies:

• Excellent written and verbal interpersonal skills
• Excellent communication and problem solving skills
• Superior planning, prioritization and organizational skills
• Strong computer and technical skills
• Knowledge of customer service principles and practices
• Ability to type at the speed of conversation
• Working understanding of pricing, discounting and pricelist application
• Maintained professionalism
• Experience with heavy phone communications
• Technical and mechanical abilities commensurate with Seaway products
• Self-regulation of extra work hours to be in-line with fluctuating work load
• Computer skills to operate inside of company systems
• Problem-solving skills to handle all situations
• Ability to multi-task in an environment with ever-changing priorities
• Dedication and ownership of workload

Physical Demands:

• Must be able to lift up to 50 lbs.

Adecco is currently assisting a local client in their search to fill a Customer Support Specialist job in Erie, PA. This is a contract opportunity. As a Customer Support Specialist, you will be responsible for administrative support, customer service, and several other duties as necessary! Apply Now if you meet the qualifications listed below!

Responsibilities for this Customer Service Specialist job include:

• Providing administrative support

• Customer service

• Assisting with project-based work

• Taking phone calls and handling customer service inquiries

• Data entry

• Other duties as required

Qualifications:

• High School Diploma

• Strong Microsoft Office skills

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

Click on Apply Now to be considered for this Customer Support Specialist job in Erie, PA or you can visit our website to search for other opportunities that are currently available.

Pay Details: $16.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance