71 Support Staff jobs in Indialantic

5 years of experience with LINUX and Windows Operating Systems 5 years of experience with C, Java & Oracle Database SQL, shell scripting, ability to read and interpret logs & debug files Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc. System configuration and Hands on Experience in GitHub and ClearCase 5 years experience on Realtime or Mission Critical Systems Must have experience in picking up and installing fixes on live customer systems Proven track record of problem analysis, identification and resolution Strong troubleshooting & debugging skills Good communication skills (verbal and written) MS office applications (Word, PowerPoint, Excel) and MS Outlook competency Reliance (Formerly known as XA/21) experience Object-Oriented programming techniques, Oracle, and/or system administration, is a plus

Base Salary Range: $90,000 - $130,000 per annum

#LI-SV2

• Engage with customers through various inbound and outbound communication channels (phone, email, SMS, reviews, and Sprout) to provide exceptional customer experiences and guidance, as well as address customer feedback and fraudulent activity
• Partner closely with teams across the business
• Manage and resolve complex customer experiences on behalf of The Farmers Dog, with a high level of support
• Assist with the credit card dispute process, including evidence gathering, submission, and customer communication
• Collaborate with leadership and cross-functional teams to identify trends and abnormalities in the customer experience (both leads and subscribers) while developing new insights and resources for effective fraud prevention and detection
• Support ongoing CX improvements and initiatives that will increase CX efficiency and effectiveness by contributing to the development of continuous education, coaching and internal communication content
• Support the overarching CX inbox as time allows

• You have at least 2+ years in customer service experience
• 1+ years experience in a specialist position; experience handling escalations, fraud or risk mitigation role is a plus
• You're comfortable with reaching out to customers through outbound calling, emailing and SMS, and you add a heightened level of empathy and human touch to each and every interaction
• Possess conflict resolution and crisis management skills that enable you to be confident having intricate conversations
• You pride yourself of taking initiative and ownership, are a self-starter, and have a strong attention to detail
• You'll bring an all-hands-on-deck mentality with an ability to remain calm and excel under pressure
• You love the challenge of turning a "loss" into a "win," exceeding customer expectations and Delivering Joy in a way that has the potential to turn a poor experience into a great one
• You possess the ability to identify root cause issues and have confidence in your conflict resolution skills to pair up with this
• You thrive on working within an organization that is ever-evolving by showcasing your flexibility and how you embrace ambiguity
• You have excellent time management and organizational skills; ability to multitask, prioritize tasks, and carry them out independently is a must!
• You are resilient. You are proud of your ability to de-escalate unhappy customers and turn them into advocates
• A background in fraud detection and prevention, particularly in e-commerce or subscription-based services, would bring valuable expertise to the role
• Basic legal and compliance knowledge would be a plus

• Dog-friendly office in Boca Raton
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

Expertise in installing, analyzing and troubleshooting e-terra DMS and related products. Experience in modelling various electrical devices Able to troubleshoot issues using a variety of tools. Able to diagnose and solve intermediate to advanced issues using a variety of troubleshooting methods

Base Salary Range: $70,000 - $110,000 per annum

#LI-SV2

Expertise in installing, analyzing and troubleshooting e-terra DMS and related products.
Experience in modelling various electrical devices
Able to troubleshoot issues using a variety of tools.
Able to diagnose and solve intermediate to advanced issues using a variety of troubleshooting methods

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Desktop Support Technician - Executive Support

Job Code: 27169

Job Location: Palm Bay, FL

Job Schedule: 9/80; Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off

Job Description:

The Enterprise IT Customer Services Representative is responsible for maintaining, managing, configuring, and troubleshooting End User Desktops in secure program areas. Duties include installing, configuring, troubleshooting, and maintaining Windows Desktops (virtual or physical), as well as maintaining engineering software tools. This person must be able to communicate technical concerns and solutions to various levels of management, engineering, and security teams. Perform other IT duties as required.

Essential Functions:

• Executive Support provides high-level administrative assistance to the executive team, ensuring efficient operations and coordination. This role requires a proactive, organized, and detail-oriented individual capable of managing multiple tasks and priorities with discretion and professionalism.

• Provide dedicated, high-priority IT support to executive and VIP staff, addressing technical issues promptly and effectively.

• Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, and peripheral equipment.

• Prepare, configure, and deploy desktop and laptop systems, ensuring all necessary applications and settings are in place.

• Perform regular maintenance and updates on executive and VIP devices to ensure optimal performance and security.

• Manage and resolve IT incidents and service requests, ensuring timely and accurate resolution in line with service level agreements (SLAs).

• Provide training and support to executive and VIP staff on the use of IT systems and applications, enhancing their productivity and efficiency.

• Work closely with other IT teams, including Network, Server, and Applications Administrators, to resolve complex issues and implement solutions.

• Maintain an inventory of IT equipment and supplies for executive and VIP users, ensuring availability and readiness.

• Keep detailed records of support activities, configurations, and resolutions to maintain an accurate knowledge base.

• Identify and recommend improvements to IT processes and services to enhance the support experience for executive and VIP staff.

• Maintain clear and consistent communication with executive and VIP users, providing updates on the status of their IT issues and requests.Ensure all executive conference rooms are maintained in optimal condition, including cleanliness, functionality, and readiness for meetings.

• Provide on-site technical support for conference room equipment, including audio-visual systems, video conferencing tools, and presentation devices.

• Prepare and configure conference rooms for meetings, including setting up equipment, testing systems, and ensuring all technology is functioning correctly.

• Quickly diagnose and resolve technical issues that arise during meetings to minimize disruptions.

• Meet established service level agreements (SLA), requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLA's and metrics data to ensure customer service and customer satisfaction

• Elevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the sites ability to meet customer expectations and contractual requirements for both internal and external customers

• Guide continuous improvement efforts for executive staff and adminstrators.

• Ensure consistent and appropriate communication with key stakeholders.

Qualifications:

• Bachelor's Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.

Preferred Additional Skills

• A+ Security+ Network+/Microsoft certifications are a plus.

• Must be detail-oriented, accurate and well organized

• Excellent oral and written communication skills, interpersonal and organizational are required

• Ability to work independently and efficiently to meet deadlines and established response times is essential

• Ability to establish and maintain a good working relationship with other professionals to provide support and resolve issues

• Must be able to remain flexible with changes in priorities for various task and project assignments

#LI-NR1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English ( or Spanish ( . For information regarding your Right To Work, please click here for English ( or Spanish ( .

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Desktop Support Technician - Executive Support

Job Code: 27169

Job Location: Palm Bay, FL

Job Schedule: 9/80; Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off

Job Description:

The Enterprise IT Customer Services Representative is responsible for maintaining, managing, configuring, and troubleshooting End User Desktops in secure program areas. Duties include installing, configuring, troubleshooting, and maintaining Windows Desktops (virtual or physical), as well as maintaining engineering software tools. This person must be able to communicate technical concerns and solutions to various levels of management, engineering, and security teams. Perform other IT duties as required.

Essential Functions:

• Executive Support provides high-level administrative assistance to the executive team, ensuring efficient operations and coordination. This role requires a proactive, organized, and detail-oriented individual capable of managing multiple tasks and priorities with discretion and professionalism.
• Provide dedicated, high-priority IT support to executive and VIP staff, addressing technical issues promptly and effectively.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, and peripheral equipment.
• Prepare, configure, and deploy desktop and laptop systems, ensuring all necessary applications and settings are in place.
• Perform regular maintenance and updates on executive and VIP devices to ensure optimal performance and security.
• Manage and resolve IT incidents and service requests, ensuring timely and accurate resolution in line with service level agreements (SLAs).
• Provide training and support to executive and VIP staff on the use of IT systems and applications, enhancing their productivity and efficiency.
• Work closely with other IT teams, including Network, Server, and Applications Administrators, to resolve complex issues and implement solutions.
• Maintain an inventory of IT equipment and supplies for executive and VIP users, ensuring availability and readiness.
• Keep detailed records of support activities, configurations, and resolutions to maintain an accurate knowledge base.
• Identify and recommend improvements to IT processes and services to enhance the support experience for executive and VIP staff.
• Maintain clear and consistent communication with executive and VIP users, providing updates on the status of their IT issues and requests.Ensure all executive conference rooms are maintained in optimal condition, including cleanliness, functionality, and readiness for meetings.
• Provide on-site technical support for conference room equipment, including audio-visual systems, video conferencing tools, and presentation devices.
• Prepare and configure conference rooms for meetings, including setting up equipment, testing systems, and ensuring all technology is functioning correctly.
• Quickly diagnose and resolve technical issues that arise during meetings to minimize disruptions.
• Meet established service level agreements (SLA), requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLA's and metrics data to ensure customer service and customer satisfaction
• Elevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the sites ability to meet customer expectations and contractual requirements for both internal and external customers
• Guide continuous improvement efforts for executive staff and adminstrators.
• Ensure consistent and appropriate communication with key stakeholders.

• Bachelor's Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.

• A+ Security+ Network+/Microsoft certifications are a plus.
• Must be detail-oriented, accurate and well organized
• Excellent oral and written communication skills, interpersonal and organizational are required
• Ability to work independently and efficiently to meet deadlines and established response times is essential
• Ability to establish and maintain a good working relationship with other professionals to provide support and resolve issues
• Must be able to remain flexible with changes in priorities for various task and project assignments