31 Support Staff jobs in Lanett
Customer Support Specialist Cell Phone Repair
Posted 21 days ago
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Job Description
Benefits:
Competitive salary
Free uniforms
Opportunity for advancement
Training & development
Job description Customer Support Specialist, uBreakiFix by Asurion
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
What you will be doing:
Our team of Customer Support Specialists have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The Customer Support Specialists will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.
Essential Duties and Responsibilities:
Resolve customer issues by troubleshooting and repairing their electronic devices Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values Expand your knowledge of uBreakiFix’s products and culture Deliver world class customer service Demonstrate uBreakiFix’s Core Values in all interactions Be responsible for inventory management Here’s what you’ll bring to the team:
A passion for solving problems and delivering solutions A love for people and the devices that enrich their lives One or more years of customer service/retail sales experience preferred A willingness to learn and leverage sales resources provided by Asurion Reliable and flexible when it comes to dealing with difficult situations The ability to quickly adapt in an ever-changing environment Motivated to meet and exceed evolving key performance objectives Ability to work a flexible retail schedule Six months experience with product service support or electronics troubleshooting Knowledge of mobile devices and operating systems High School diploma or equivalent preferred Strong oral and written communication skills Strong teamwork and collaboration skills Basic knowledge of Microsoft Office We take care of you (benefits/perks):
Competitive pay with commission sales plus base pay Flexible Hours after initial training period Ongoing training to grow your skills About uBreakiFix
Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution.
Job Type: Full-time
Pay: $13.00 per hour
Shift:
8 hour shift Ability to commute/relocate:
Peachtree City, GA: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
Desktop Support
Posted 24 days ago
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Job Description
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Title : Desktop Support
Location : Lanett Alabama (onsite)
REQUIREMENTS :
• Strong hands on experience needed on end user support for Windows PC and Mac related issues
• bility to assign and work on incident tickets through Service Now.
• bility to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware.
• bility to support new user onboarding and preparing necessary IT equipment's.
• bility to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
• bility to follow technical guides for imaging and configuring new pcs.
• bility to work through Resolving end users issues related to hardware and software.
• Well versed in note taking and gathering information on issues for ticket in Service Now.
• Proactive mindset and eagerness to learn with enthusiasm for helping others.
• Willing to get additional training from team members or attend available trainings.
• bility to fix issues and support all flavors of client operating systems including windows and Mac
• bility to support iOS and other handheld devices.
• Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application.
Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's) Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice), Mac and PC or escalation to the appropriated teams
For more information and other jobs available please contact our recruitment team at To view all the jobs available in the USA and Asia please visit our website at
Store Support

Posted today
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Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Store Support

Posted today
Job Viewed
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Store Support

Posted today
Job Viewed
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Warehouse Support
Posted today
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Job Description
Job Description
Essential Functions
- Load and unload truck shipments with forklift.
- Receive, stage, package and ship material.
- Build crates for shipment of large materials.
- Safely use hand tools such as tape dispenser and box cutter and power tools such as chop saw, skill saw, and nail gun.
- Drive Company owned 16’ Box Truck to pick up/deliver material.
- Safely perform physical demands as outlined below.
Position Requirements
- Education: High school diploma or equivalent
- Experience: Prior experience contributing to warehouse operations
- Required: Valid Driver’s License with clean driving record
- All offers of employment will be contingent on satisfactory results of a pre-employment drug screen.
Required Skills & Abilities
- Effective verbal and written communication skills
- Ability to work effectively in stressful situations
- Good collaboration and teamwork abilities
- Excellent time management skills with proven ability to meet deadlines
- Highly organized
- Quick critical thinking and problem-solving skills
- Excellent customer service and social skills
- Technical proficiency (MS Office Suite, etc.)
- Reading Comprehension
- Depth perception/ability to focus
Physical Demands & Work Environment
- Constantly works in warehouse environment with limited temperature control
- Occasionally stationed at a desk working on a computer/keyboarding
- Frequently moves about the warehouse
- Frequently moves up 50 pounds
- Seldom moves up to 100 pounds
- Occasionally ascends/descends portable stairs and/or ladders
- Frequently communicates verbally
- Constantly hears
- Occasionally performs fine manipulation
- Seldom operates hand and foot controls
- Frequently uses near vision, far vision and/or peripheral vision
- Frequently reaches at/below shoulder level or overhead
- Occasionally bends/stoops, squats/kneels
- Constantly uses forceful grasp for lifting/carrying/pulling using greater than 10lbs force to maneuver doors, frames, etc.
- Frequently performs low vibratory tasks
- Generally moderate noise level, typical to warehouse
- Constant exposure to atmospheric conditions such as paint fumes, sawdust, dust etc.
- Frequent proximity to moving mechanical parts (ie. Forklift)
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 6:30 a.m. to 3:00 p.m. Occasional overtime may be required.
Benefits Package
- Full coverage medical and dental for employees and partial coverage for family members
- Voluntary vision coverage
- Employee Assistance Program
- 7 paid holidays
- Paid vacation (1-4 weeks depending on length of service)
- Paid sick time
- Annual compensation and bonus programs
- Safe harbor 401k with 4% match upon eligibility
Kinship is currently hiring for this position with the requirement that all candidates be legally authorized to work in the United States without the need for current or future employer sponsorship. Unfortunately, we are unable to accommodate sponsorship for work visas at this time.
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Technical Support Specialist
Posted 3 days ago
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Job Description
The Technology Support Specialist is responsible for performing technical support services associated with assisting student, faculty, and staff users; ensures that all college Information Technology equipment is identified, documented, installed, and maintained.
ResponsibilitiesTroubleshoots and Implements Technology
1. Respond to help desk tickets or messages in person, over the phone, or electronically in a timely manner.
2. Installs, upgrades, and troubleshoots hardware, software, and network systems.
3. Resolves routine problems as instructed or escalates more complex issues to appropriate parties as needed.
4. Troubleshoots and remediates user account issues in Active Directory, Okta, and/or Microsoft 365.
5. Assists in maintaining IT Department inventory, including additions, transfers, and surplus equipment.
6. Adheres to local, State, and Federal cybersecurity and operational practices, policies, and procedures.
Assists with Training and Technical Assistance to Users
1. Ability to provide instruction to others on use of equipment or processes. Instructs customers in correct procedures, special requirements, restrictions and supporting documentation needed to complete relevant process.
2. Provides information regarding available technology resources.
Serves as Communications Link Between Department and Internal and External Customers
1. Appropriately responds to a variety of inquiries, questions, requests or needs; interprets and applies policies and procedures
2. Communicates accurate information to customers/contacts in a courteous, timely and helpful manner
3. Obtains and provides information and assistance as appropriate; resolves or facilitates the resolution of problems in a courteous, helpful, and timely manner
Other Duties as Assigned
10%
Supervisory Responsibility
Will not supervise any other positions.
Work Environment
This job operates in a professional office environment, routinely uses standard office equipment and technologies, and requires business attire and professionalism.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; climb ladders; differentiate and identify color-coded items; talk or hear. The employee must occasionally lift or move electronic equipment, office products and supplies, up to 50 pounds.
Position Type/Expected Hours of Work
This is a full-time position. This position occasionally requires longer hours and some weekend work.
Travel
Travel to other campus locations is possible.
Required Education and Experience
Associate's degree and Three (3) years of work-related experience. Note: Experience may substitute for the degree on a year-for-year basis.
Preferred Education and Experience (In addition to minimum qualifications):
3 + years of customer service experience.
An Associate's degree in computer science or work-related field.
Proficient in helpdesk or service ticketing systems.
Professional certification in related field.
Proficient in Windows, Mac, iOS, and Android operating systems.
Proficient in Microsoft Office products.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Technical College System of Georgia and West Georgia Technical College do not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law) in educational programs, activities, admissions or employment. All applicants will be considered; however, only selected applicants may be interviewed. Approval of employment does not constitute a contract. Continued employment is contingent upon job performance and funding.
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Technical Support Analyst
Posted 9 days ago
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Job Description
Position Information
Requisition Number
S4667P
Home Org Name
ACES-Ag Information Technology
Division Name
AL Cooperative Extension System
Position Title
Technical Support Analyst
Job Class Code
MA49/50
Appointment Status
Full-time
Part-time FTE
Limited Term
No
Limited Term Length
Job Summary
The ACES-Ag Information Technology Unit at Auburn University is seeking a talented and motivated individual to fill the position of Technical Support Analyst supporting the Alabama Cooperative Extension System (ACES), College of Agriculture (CoAg), and Alabama Agricultural Experiment Station (AAES). Reporting to the ACES-Ag IT Manager, the successful candidate will play a vital role in organizing and supporting various technology projects, coordinating with OIT and other IT units on deploying technology, and training faculty and staff both individually and in groups.
The Technical Support Analyst must be able to work independently, collaboratively, and in partnership with other IT professionals in the ACES-Ag IT unit and the Auburn University IT community. The ideal candidate applies systems thinking, possesses superior interpersonal and communication skills, is self-motivated, and is a lifelong learner who supports others in seeking new knowledge and skills.
Working onsite is a requirement of the job. Work assignments may have establised deadlines and require periods of "on-call" support responsibilities. In-state travel may be required from time to time.
Reasons You'll Love Being a Technical Support Analyst at Auburn University:
- Job satisfaction! Be a part of life-changing work serving on an engaged team of professionals!
- Competitive retirement plan and benefits.
- Careers in Higher Education are stable and filled with diverse opportunities.
- Generous leave (including two weeks off during the holidays!)
- Fun, flexible, and diverse work environment. Every day is different!
- Paid parental leave.
- Auburn University tuition assistance for yourself and dependents.
- Supportive leadership & peers. The ACES-Ag IT team supports you and your work!
Essential functions include, but are not limited to:
- Analyzes and solves problems with complex computer applications and systems. Provides a wide range of in-depth technical assistance and guidance to campus constituents.
- Analyzes current and proposed hardware and software systems. Develops and maintains complex systems for various constituencies.
- Reviews proposals which consist of objectives, scope, and client expectations. Gathers facts, analyzes data, and prepares proposal synopses comparing alternatives in terms of cost, time, and available resources and recommends courses of action.
- Reviews, evaluates, and recommends solutions for hardware and software acquisitions.
- Provides individual and group instruction on computer technologies.
- Provides technical support for teaching, research, and extension initiatives and for the implementation of new technologies for adoption.
- May serve as project leader for technology projects with large scope impacting University stakeholders, overseeing and integrating the work of other employees.
- Performs other related duties as assigned by the supervisor.
- Life-Changing Impact : Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
- Culture of Excellence : We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
- We're Here for You : Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
- Sweet Home Alabama : The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
- A Place for Everyone : Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Minimum Qualifications
Minimum Qualifications
This position is posted at two levels. The selected candidate will be assigned a level based on education and experience.
Technical Support Analyst
- High School/GED plus 11 years of relevant IT experience, OR
- Associate's degree plus 7 years of relevant IT experience, OR
- Bachelor's degree plus 3 years of relevant IT experience.
Senior Technical Support Analyst
- Bachelor's degree plus 5 years of relevant IT experience.
Scope of Experience Experience should be in IT support and analysis, preferably in a university setting.
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
- Understanding of the business environment of a large university including an understanding of the University, its policies, and its operating procedures.
- Excellent communication skills both written and verbal.
- The ability to articulate technical concepts effectively to non-technical individuals.
- Demonstrable ability to plan and conduct effective training sessions on technical topics for non-technical individuals.
- Strong interpersonal skills and a proven ability to build and maintain professional relationships.
- Strong customer service orientation.
- Excellent time management skills and ability to meet prescribed deadlines.
- Demonstrated ability to work efficiently both individually and as a team member.
- Flexibility and adaptability to change in embracing new processes and/or technologies to achieve organizational goals.
- Knowledge of multi-site VOIP environments.
- Knowledge of computing technologies and demonstrated skills and abilities with a broad range of relevant multi-user computer systems.
- Strong understanding of technical security best practices.
- Experience using and supporting Microsoft Office 365 applications.
- Experience with networking principles.
- Strong technical aptitude and computer skills, including proficiency with professional computer systems and office applications.
- Capable of applying technical knowledge with a creative and analytical approach to problem-solving.
None required.
Desired Qualifications
Desired Qualifications
- Degree in IT or related field preferred.
- Demonstrable ability to use PowerShell and Power Automate.
- Experience using Teams Voice telephone service and a complete understanding of the various features and configuration options in different work settings.
- Experience with the following: Microsoft Intune, SharePoint, and Azure; ServiceNow software; vulnerability remediation; device encryption and two factor authentication; BeyondTrust remote support software.
- Experience with Aruba networking equipment and management software; Ubiquiti networking equipment such as switches, bridges, access points, and device management software; CradlePoint routers and management software.
- Experience working in the Land Grant University System.
Posting Detail Information
Salary Range
52,860 - 101,090
Job Category
Information Systems/Technology
Working Hours if Non-Traditional
City position is located in:
Auburn
State position is located:
Alabama
List any hazardous conditions or physical demands required by this position
Posting Date
08/14/2025
Closing Date
08/28/2025
Equal Opportunity Compliance Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.
Special Instructions to Applicants
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