117 Support Staff jobs in New Baltimore

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Manager - Order Management

This role is contributing to the RARO/Robotics/Finance/Order Management in Auburn Hills, MI.

Key Responsibilities

• Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., scheduling, resourcing, quotes, price lists, and invoice) is in place.
• Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
• Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.
• Revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability, to management.
• Attend meetings to exchange information and analyze contract requirements. Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.

Qualifications

• Bachelor's Degree in engineering, business or related field and 2+ years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments, i.e. Associate's degree and 4+ years of experience, or HS Diploma and 6+ years of experience.
• Ability to work under high pressure situations
• Good collaboration, required when speaking to varying levels of organizations, both with internal and external customers.
• The work model for the role is: onsite

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1- .

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what's next. Run What Runs the World.

#ABBCareers

#RunwithABB

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

Position Summary

Customer Support Specialist will provide data entry support for all teams as it relates to the department goals, objectives, and budget.

Essential Functions

• Member of the Customer Experience Team (Data Entry, Retail, Administrative) responding to email and phone questions and troubleshoot problems for volunteers/staff.
• Work closely with the team to answer multi-line phones and serve as the retail point of contact for the Lansing Region.
• Provide daily assistance in administrative tasks in support of various departments.
• Function as an administrative point of contact for the Lansing Office and handle frontline phone calls, inquiries, and help with administrative tasks.
• Strong human relations, problem solving, and conflict management skills required both in person and on the telephone when speaking with volunteers, staff, and organizations throughout the community.
• Ability to provide professional customer service, and willing to accept new responsibilities and handle multiple projects.
• Ability to anticipate needs based on events/appointments/programs coming up, work independently, multi-task, and work well in a team environment.
• Serve as a positive example for girls and adults by modeling reliability, respect for others, inclusiveness, and a positive attitude.
• Cultivate a solution-oriented mindset by approaching challenges and opportunities with positivity and a commitment to problem-solving.
• Willing to become a member of Girl Scouts of USA.
• Must be able to sit and work at a computer for long periods of time.
• Able to lift and/or manipulate up to 15 pounds.
• Other duties as assigned.

Competencies

• Customer Service Focused
• Problem Solving
• Thoroughness
• Time Management
• Communication Proficiency

Education and Experience

• Associate's degree or equivalent education and experience required.
• Proven high level data entry and retrieval skills a must.

Work Schedule

• Full-time position and will work up to 40 hour each week.
• Position requires flexibility (could include evenings and weekends) with a schedule that could change weekly based on need.
• Most work hours will be Monday through Friday between 8 a.m. and 5 p.m. Friday morning hours are required and attending the weekly team call is mandatory.

Travel

Must have own transportation and the ability to travel within the jurisdiction. Frequent travel within the council to various meeting locations with staff and volunteers. Travel is primarily during the business day and evening hours.

Work Environment

Operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and a point of sale system. Will sit for long periods of time in front of a computer.

Supervisory Responsibility

This position has no supervisory responsibility.

Benefits

• Medical, Dental, Vision
• Employer Paid Life and Disability
• Voluntary Life
• Flexible Spending Account
• 403(b)
• Employee Assistance Program
• Vacation, Sick, Personal and Holiday Pay

Equal Employment Opportunities Statement

Girl Scouts Heart of Michigan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range: $17.12 per hour

LabCorp is seeking a **Customer Service Support Representative** to join our team **Troy, MI** . This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
**Work Schedule:** Monday - Friday 9:30am - 6:00pm
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here ( **.**
**Job Responsibilities**
+ Act a liaison between LabCorp, the customer base and patients
+ Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
+ Speak with customers in a courteous, friendly, and professional manner using protocol procedures
+ Inquire, clarify, and confirm customer requirements and understanding of the solution
+ Provide additional customer education and information as needed
+ Qualify and establish inbound new customers requesting LabCorp's products and services
+ Work in multiple databases to research complex issues and questions
+ Notify clients of test results in a timely and accurate manner
+ Review test forms for accuracy and report any discrepancies
+ Participate in activities designed to improve customer satisfaction and business performance
+ Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
**Requirements**
+ High School Diploma or GED equivalent required
+ Associate's degree or higher is preferred
+ Previous experience in a customer service role
+ Experience working in a contact center/call center environment is preferred
+ Prior healthcare industry, such as a physician's office or a hospital highly is a plus
+ Knowledge of Microsoft Office suite is required
+ Experience with Salesforce.com and/or Laboratory Information Systems is preferred
+ Strong verbal and written communication skills and excellent ability to listen and respond
+ Must be courteous with strong customer service orientation
+ Excellent multitasking abilities required
+ Strong flexibility and the ability to manage and adapt to changing priorities quickly
+ Bilingual in English and Spanish highly desirable
**_If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!_**
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site ( or contact us at Labcorp Accessibility. ( ) For more information about how we collect and store your personal data, please see our Privacy Statement ( .