13 Support Staff jobs in Tullahoma

Location: WINCHESTER, TN

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City: WINCHESTER

State: TN

Auto req ID: 81167BR

Job Type: Store Support

Auto req ID:

• Maintain a fluid caseload of a care team's highest risk and disengaged members, focusing on members early in treatment or members who are struggling with co-occurring mental health or social care challenges.
• Collaborate with a multidisciplinary care team, including participating in weekly interdisciplinary team meetings, to ensure the delivery of high quality, member-centered care.
• Actively assist members in identifying goals, working towards their care plan goals through individual coaching, coping skill support, and treatment engagement support.
• Complete intensive outreach interventions for members who are unengaged or struggling to engage.
• Maintain open office hours at the Groups' office location. Assist members in person at the Groups' office location, virtually, and in the community as needed.
• Help members prepare for and accompany them to local services as needed: primary care and mental health appointments, recovery support meetings, recovery centers, etc.
• Become familiar with healthcare and social service resources in the local community.
• Advocate for members, and serve as a link to community-based services and the local recovery community by helping clients navigate local care and support systems.
• Facilitate peer groups related to members' recovery journey and community resources.
• Maintain timely and accurate documentation in electronic health record.

• Participate in ongoing continuing education as required to maintain certification or licensure where required.

• Perform other duties as assigned.

• Fluency with office technology, including G-Suite, email, electronic medical records, and software and mobile apps (e.g., Google Apps).
• Share the Groups' values of member-centered care and harm-reduction practices.
• Knowledge of, and ability to use motivational interviewing practices.

• Knowledge and understanding of substance use treatment programs, assessments, evaluations, observations and care plans.
• Ability to establish effective working relationships and maintain appropriate professional and personal boundaries with internal staff in a multidisciplinary care team, members in a diverse population, and with relevant community organizations.
• Ability to maintain confidentiality, positive interactions, and maintain professional boundaries.
• Excellent written and verbal communication skills and ability to communicate complex information.
• Ability to use discretion and work independently under general supervision.
• Ability to understand and adhere to the Professional Code of Conduct.
• Strong advocacy skills along with knowledge of community based services, resources, and local recovery community.

• State peer support certification required or willing and able to obtain within 6 months of hire.
• Additional minimal educational requirements vary by state, and may include:
• Bachelor's degree in related field (Virginia and Tennessee)
• Experience with case management, care navigation, peer support or alike positions.
• Experience with community-based support and lived experience preferred.
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications.
• For remote roles, access to reliable internet and telephone services, specifically 10M download and 5M upload package or higher as well as a strong WiFi signal from your remote work location.
• Ability to travel to an office and within the community required.
• COVID vaccine required for all employees who are hired to work in an on-site setting, or who will be working at any time directly with our member population. An exemption may be requested due to medical or religious reasons.
• You embody what Groups is all about: you care deeply about our mission; you are entrepreneurial, flexible and team-oriented; you have deep respect for the people we serve; you have unquestionable ethics.

Overview:

Join Our Impactful Team at Health Connect America!  

Before you get started on your journey with Health Connect America , take some time to learn more about us. At Health Connect America , all services are guided by a unified, trauma-informed approach.  Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care.   Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation.  We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings.  Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives.   At Health Connect America , we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. 

Come make a difference and grow with us!

Our Brands

The Family Support Specialist provides best practice, quality clinical services, ensures all documentation is completed per Payer's, state licensing agent's, COA, & HCA's standards and established guidelines and assist with marketing for new referrals. 

• Communicate with customers, colleagues, and other individuals to answer questions, disseminate, or explain information, and address complaints/concerns.  
• Develop treatment plans with the input of the treatment team and the Clinical Supervisor 
• Provide individual, group, and family therapeutic interventions and skill building as outlined in the Treatment Plan 
• Implement Health Connect America approved therapeutic interventions as delineated on the treatment plan with clients and their families 
• Complete all client documentation within established time frames 
• Attend and actively participate in weekly Treatment Team meetings  
• Link the client and family with specific services and resources as identified in the treatment plan 
• Serve as a liaison with other professionals and agencies as related to the client  
• Actively recruit new referrals to ensure that your caseload stays full 
• Provide 24/7 on-call support for clients as per program requirements 
• Ensure compliance with all state regulatory bodies & COA standards.  
• Participate in and complete all assigned training and professional development activities, including E Learning courses.   

• A Bachelor's degree in a human services discipline such as Social Work, Psychology, Sociology, Counseling, or Criminal Justice, along with 1 year of experience working with children (including internships or volunteer experiences) is preferred, OR a BA/BS degree with 3 years of relevant experience.  

Be Well with HCA:  

• We recognize the importance of self-care and work/life balance. 

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. 

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. 

• Additional benefits include: 

• Access to a Health Navigator 

• Health Savings Account with company contribution 

• Dependent Daycare Flexible Spending Account 

• Health Reimbursement Account 

• 401(k) Retirement Plan 

• Benefits Hub 

• Tickets at Work 

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America!  

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. 

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters

Job Description

Description:

The laborer position is asked to perform a wide variety of tasks. These tasks may include hauling agricultural products to other branches and/or customer locations, general maintenance of equipment and the facility, operate forklifts and/or skid loader, work with anhydrous ammonia and provide support as directed by the branch manager.

Responsibilities

• Safely operate a straight truck with a manual two-speed transmission
• Deliver anhydrous ammonia
• Haul crop protection products and seed
• Assist in the maintenance of trucks and equipment
• Maintenance of the office area, shop and grounds
• All other general duties as needed

Employee Benefits

• Paid Holidays
• Paid Time Off
• 401K with Employer Match
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• Short/Long Term Disability

Skills, Knowledge and Abilities

• Agriculture and / or farming experience
• Ability to read and write
• Knowledge of basic mechanics
• Ability to operate a vehicle with a manual transmission
• Ability to operate a forklift and skid loader
• Ability to follow established processes
• Ability to communicate effectively with a variety of individuals
• Ability to handle multiple tasks

Education

• Valid Driver’s license, Class A CDL with Hazmat endorsement preferred

Physical Requirements

• Able to sit, bend and reach overhead as part of daily activities
• Able to lift 60+ lbs
• Pass a pre-employment drug screen and physical

This job description is not inclusive of all duties and responsibilities of this role. Duties and responsibilities may be added and deleted based on business needs and may be changed when business dictates.