102 Support Staff jobs in Wichita

2026 Internship - Customer Support

Description

JOB SUMMARY:

Interns will play a vital role in enhancing efficiency and effectiveness through implementing new processes, revising existing programs, and fostering teamwork on collaborative projects. Their key responsibilities will include assisting the coordination of the aftermarket supply chain, providing exceptional customer support regarding warranty inquiries, and cultivating strong relationships with suppliers.

JOB RESPONSIBILITIES:

• Manage the integration and implementation of new or revised programs, plans, strategies, or processes within the parts distribution network.

• Support internal and external customers providing timely resolutions. Coordinate regularly with the organization's stakeholders, including but not limited to: Information Technology, Engineering, Corporate Global Logistics Team, Authorized Service Facilities, Regulatory Compliance Team

• Collect and analyze data to improve internal strategy for customer support.

• Customer Warranty Support: Provide prompt and satisfactory resolutions to maintain a positive customer experience. Collaborate with other functional areas to address product issues and prevent future warranty occurrences.

• Supplier Relations: Build and maintain strong relationships with suppliers to ensure timely delivery of goods and services. Monitor supplier performance and address any issues that may arise.

Qualifications

EDUCATION/EXPERIENCE:

Pursuing Bachelor's degree in:

• Business Management

• Supply Chain

• Aircraft Management

• Other related field

QUALIFICATIONS:

• Excellent oral, interpersonal, and written communication skills

• Excellent customer service skills

• Good computer skills

• Self-motivated, disciplined, and able to work in a team environment to meet department level objectives

• Excellent project management skills

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Textron Aviation Inc. must comply with U.S. export control laws? If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information?

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Recruiting Timeline: Applications for this position will be accepted through October 31, 2025. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Aviation
Primary Location: US-Kansas-Wichita
Job Function: Business Development
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Internship / Co-Op
Shift: First Shift
Job Posting: 08/31/2025, 10:01:00 PM
Job Number:

• The primary purpose of this position is to acquire all necessary information from Business Unit (BU) customers in order to prepare and submit all export documentation, related to the ocean carriage, on all export shipments of client businesses.
• Candidates will utilize outlined carrier processes and ensure loads are scheduled according to the order plan.
• 55% Export Documentation Instruction and Completion: Create, compile, execute, and ensure accuracy of bill of lading instructions for client BUs.
• This will include review of sales reports, new order forms, SAP information, EEI filing, Import ISF filing, coordination with import brokers, as well as meet and comply with necessary Letter of Credit requirements, to ensure that commodity loads are booked correctly.
• This also requires collaborating with other stakeholders and third party facilities to provide information required to complete the work.
• 15% Import Coordination: Ensure all regulatory regulations are met and that the broker is engaged for the clearance of the import cargo.
• Activities can include: Import ISF filing, coordination of import broker, communication with overseas business clients, facilitation of import delivery and communication with global tax and customs if the FDA is involved.
• 15% Customer Service/Problem Resolution: Management of Remedy Force and SAP data elements, problem resolution, as well as internal and external customer service.
• 10% Stakeholder Management: Communicating shipment details to necessary key stakeholders (i.e. Business Unit client load facility, end customers).
• 5% Other: Any other duties as assigned.

• High School Diploma/GED.
• Minimum 1 year experience working in an office environment.
• Ability to work under pressure.
• Flexibility and resiliency many of the tools used are unstable and will require multiple attempts to complete.
• Adaptable to large open work environment.
• Good organizational skills.
• Very good understanding of United States and world geographies.
• Willingness to work overtime as needed.
• Ability to adapt and learn in a changing work environment and work with diverse teams globally.
• Ability to manage multiple priorities and meet multiple deadlines.
• Strong attention to detail.
• Microsoft Office Suite experience including proficient in Excel.
• Ability to work independently.
• Ability to work in a team environment.
• Demonstrated strong problem-solving.
• Excellent communication and presentation skills both verbal and written.

• Associate s Degree OR High School Diploma/GED with 2 years experience in Business, Logistics, Transportation and Supply Chain Management.
• Experience in forwarding and/or customs clearance.
• Knowledge of Incoterms.
• Knowledge of SAP, AS 400 and GT Nexus.
• Understanding of insurance and claims.
• Analytic skills.

Job Summary: Handles intense customer phone reception and electronic communication of customer's non-technical needs, consisting of (but not limited to) the sale of subscriptions, publications, processes customer invoices for publication and subscription purchases, Publication Viewer (1View) first level troubleshooting, publication quotes/invoices, Contact Administration, txtavsupport.com and 1View registrations, password resets/reminders and other general inquires.

Job Responsibilities: Impact the profitability of the Company through assisting with strategic and tactical management decisions and new business development results. Receives, interprets, accepts, and enters incoming publication/subscription orders utilizing the publication/subscription ordering database and financial system. Develop familiarity with all technical publications/subscriptions. Screens customers through Restricted Party Screening system. Utilizes Paymentech for processing customer credit card information. Monitors applicable customer accounts to ensure funds are available for purchases. Proficient in Publication Viewer (1View) level one troubleshooting to assist customers with issues and determine when to pass the customer to Tier 2. Knowledgeable in the current Textron Aviation publication apps as available and advise customers how to access them. Advises customers of product delivery information, pricing, and backordered item delivery times. Provides feedback from customers regarding service, subscription, and publication matters via reports and meetings as required for improving Textron Aviation's competitive position. Provides feedback and recommendations for process improvements to better achieve department objectives. Works daily with numerous departments within Textron Aviation to establish good working relationships and ensure the customer receives the best service possible at all times. Processes intensive customer email correspondence displaying professional writing proficiencies.

Qualifications: Pursuing Bachelor's degree in Aviation, Business Management, Psychology, Social Science, or other related field. Professional and diplomatic demeanor. Excellent customer service skills a must. Excellent verbal and written communication skills. Interest in business, accounting practices, customer handling and aircraft publications. Experience in general business/office/customer procedures. Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship. Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks. Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Recruiting Timeline: Applications for this position will be accepted through October 31, 2025. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.

EEO Statement: Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Aviation

Primary Location: US-Kansas-Wichita

Job Function: Business Development

Schedule: Full-time

Job Level: Individual Contributor

Job Type: Internship / Co-Op

Shift: First Shift

Job Posting: 09/01/2025, 1:00:00 AM

Job Number: