39 Support Staff jobs in Wichita
Customer Support Specialist
67232 Wichita, Kansas
Cox Machine, Inc.
Posted today
Job Viewed
Job Description
Customer Support Specialist
The Customer Support Specialist performs and coordinates administrative activities as it pertains to customer requirements and needs. This role provides daily support to both external and internal customers while assisting with scheduling, status, and other requests in an efficient and fast-paced team environment.
Experience and Skills
- Previous experience in aerospace or manufacturing
- Customer driven focus
- Proficiency in Microsoft Office (specifically Excel)
- Strong communication and teamwork skills
- Must be able to analyze and solve problems
- Must be able to engage in reflective and independent thinking
Responsibilities
Position Responsibilities
- Cox Machine representative and point of contact for key customer accounts.
- Internal liaison to effectively communicate customer status, requirements, and issues as needed
- Correct and efficient order entry, maintenance, and adjusting to meet customer needs.
- Obtain and manage customer reports, forecasts, and contractual documentation.
- Accurate internal order scheduling, upkeep, and communication as needed.
- Confer with team members to solve problems, complete tasks, and assist with other customer accounts.
- Adapt as needed to support new customers, evolving trends, and developing projects.
- Set meetings as needed to communicate and elevate issues to internal customers and stakeholders appropriately.
- Work cross-functionally with multiple departments to expedite orders and resolve issues.
- Act as liaison between departments or other groups to improve function, performance or communication.
- Compile spreadsheets and tables, performing excel functions as needed to review data
- Review applicable organizational policies and procedures to ensure understanding and compliance.
- Able to analyze information, interpret the data and communicate the information effectively
- Able to perform other duties as assigned
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0
Customer Service - Donor Support Technician
67202 Witchita, Kansas
CSL Plasma
Posted 1 day ago
Job Viewed
Job Description
**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.
**Do work that matters at CSL Plasma!**
R-237755
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.
**Do work that matters at CSL Plasma!**
R-237755
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
View Now
1
Customer Service - Donor Support Technician
67202 Witchita, Kansas
CSL Plasma
Posted 1 day ago
Job Viewed
Job Description
**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-256848
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-256848
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
View Now
2
Store Support
67202 Witchita, Kansas
Home Depot
Posted 1 day ago
Job Viewed
Job Description
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
View Now
3
Store Support
67202 Witchita, Kansas
Home Depot
Posted 1 day ago
Job Viewed
Job Description
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
View Now
4
Direct Support Professional
67114 Newton, Kansas
BrightSpring Health Services
Posted today
Job Viewed
Job Description
BrightSpring Health Services - JobID: 166029 (Nursing Assistant / Health Aide) As a Direct Support Professional at BrightSpring Health Services, you'll: Assist individuals with disabilities in daily activities; Provide emotional support and companionship; Administer medication and monitor health status; Implement individualized care plans; Document progress and communicate with healthcare team; Ensure a safe and nurturing environment for clients.Hiring Immediately >>
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5
Technical Support Intern
67232 Wichita, Kansas
City of Wichita, KS
Posted 1 day ago
Job Viewed
Job Description
Salary: $13.79 Hourly
Location : City of Wichita - City Hall, KS
Job Type: Limited Part-time
Job Number: DEPT INTERN IT
Department: Information Technology
Division: IT Administration
Opening Date: 07/15/2025
Closing Date: 8/5/2025 11:59 PM Central
Bargaining Unit: NONE
Max Number of Applicants: 185
The City of Wichita is NOT an E-Verify Employer.
Distinguishing Features of Work
The Information Technology Intern will support various divisions within the City of Wichita IT Department through a rotational internship. The intern will gain hands-on experience by working across multiple functional teams including Service Desk, Application Development, Application Support, Business Relationship Management, GIS, Data Science, Operations, Network, SCADA and IT Security. Work is reviewed by a full-time staff member, and professional project work is directed and reviewed by staff members in professional exempt roles.
This is an educational internship requiring active enrollment in a higher education program throughout the duration of employment.
This is a part-time position that consist of 25 hours a week. Workdays & hours - Monday- Friday: 8:00am-12:00pm.
The internship will be on a yearly basis for up to 2 years. This position will require background check and fingerprinting.
Posting may close at any time once max number of applicants has been reached.
Examples of Work Performed
Service Desk
Required Experience and Training
Starting pay for current City employees will be determined by City of Wichita policy or applicable bargaining unit agreement.
Offers of employment are contingent upon passing a fingerprint, pre-employment physical, which includes drug screening, and upon satisfactory evaluation of a criminal record check.
Applicants have rights under Federal Employment Laws. Please find more information under the following links:
Limited positions are not eligible for benefits.
01
I am currently enrolled in an accredited college or university pursuing a degree in:
02
I have the following years of experience using Microsoft Office tools as part of prior work experience, classroom projects, or documented academic assignments.
03
I have completed at least one introductory college-level IT course.
04
I have following years of hands-on experience with IT systems through documented projects, internships, or work.
05
I have completed at least one course, lab, or have a minimum of 6 months of work experience (internship, part-time, or volunteer) in the following areas:
06
I understand this is a part-time position working up to 25 hours per week. I am willing and able to work this schedule.
07
I have a valid driver's license.
08
I am legally authorized to work in the United States without sponsorship.
Required Question
Location : City of Wichita - City Hall, KS
Job Type: Limited Part-time
Job Number: DEPT INTERN IT
Department: Information Technology
Division: IT Administration
Opening Date: 07/15/2025
Closing Date: 8/5/2025 11:59 PM Central
Bargaining Unit: NONE
Max Number of Applicants: 185
The City of Wichita is NOT an E-Verify Employer.
Distinguishing Features of Work
The Information Technology Intern will support various divisions within the City of Wichita IT Department through a rotational internship. The intern will gain hands-on experience by working across multiple functional teams including Service Desk, Application Development, Application Support, Business Relationship Management, GIS, Data Science, Operations, Network, SCADA and IT Security. Work is reviewed by a full-time staff member, and professional project work is directed and reviewed by staff members in professional exempt roles.
This is an educational internship requiring active enrollment in a higher education program throughout the duration of employment.
This is a part-time position that consist of 25 hours a week. Workdays & hours - Monday- Friday: 8:00am-12:00pm.
The internship will be on a yearly basis for up to 2 years. This position will require background check and fingerprinting.
Posting may close at any time once max number of applicants has been reached.
Examples of Work Performed
Service Desk
- Learn first-tier technical support for end users
- Assist with troubleshooting hardware, software, and network access issues
- Log and track support tickets and resolutions
- Assist in coding, testing, and debugging software
- Participating in agile development cycles and sprint reviews
- Assist the development team with documentation and QA tasks
- Learn application functionality and user issues
- Assist with responding to and resolving support tickets
- Contribute to training guides and knowledge base documentation
- Collaborate with departments to gather business needs
- Assist with requirement analysis and project scoping
- Help evaluate performance metrics of IT solutions
- Assist with collecting, analyzing, and managing geospatial data
- Support mapping and data visualization tasks
- Assist with GIS layers and databases
- Learn to analyze datasets using tools like SQL, Python, or Excel
- Assist in creating dashboards and reports
- Assist in statistical and predictive modeling efforts
- Learn IT operations including system and server monitoring
- Assist with asset management, patching, and system administration
- Learn ITIL-based workflows like change and incident management
- Learn configuration and maintenance of network infrastructure
- Assist with monitoring switches, routers, and firewalls
- Participating in network documentation and performance analysis
- Assist in troubleshooting and maintaining SCADA components
- Learn security and compliance practices for critical infrastructure systems
- Assist with cybersecurity monitoring and incident response tasks
- Participate in maintaining security policies and awareness initiatives
- Assist with cybersecurity monitoring and incident response tasks
- Learn vulnerability scanning and remediation tracking
- Participate in maintaining security policies and awareness initiatives
- Learn access controls and security configurations on systems and applications
- Assist on basic audits of user permissions and software compliance
- Assist with reviewing and applying security patches and updates
- Document and track security incidents and preventative actions
- Must be in a higher education program.
- Must be able to provide a current enrollment schedule each semester
- Strong communication skills both orally and in writing.
- Strong interpersonal skills. Ability to develop and maintain effective working relationships with associates, representatives of other organizations, and/or the public
- Logical and analytical thinking abilities
- Adaptability to different technical environments
- Ability to work independently and in a team
- Attention to detail and good organizational habits
- Willingness to learn new systems and processes
- Professionalism and respect for confidentiality
- Ability to follow established procedures and instructions
- Valid Kansas Driver's License
- May require the ability to work outdoors in inclement weather
- May require ability to cover uneven terrain, go up and down stairs, and otherwise maneuver around construction sites
- Ability to safely perform the physical requirements for the specific internship assignment
- An employee will not pose a direct threat to the health or safety of other individuals in the workplace
Required Experience and Training
- Must be currently enrolled in an accredited college or university pursuing a degree in Computer Science, Information Technology, Geographic Information Systems (GIS), Data Science, or Engineering.
- 6 months of experience using Microsoft Office tools as part of prior work experience, classroom projects, or documented academic assignments.
- Must have a valid Kansas Driver's License
- Ability to lift and carry objects weighing up to 50lbs.
- Must be legally authorized to work in the United States without the need of a sponsorship.
- Completion of at least one introductory college-level IT course.
- 6 months of hands-on experience with IT systems through documented projects, internships, or work.
- Completion of at least one course, lab, or a minimum of 6 months of work experience (internship, part-time, or volunteer) in any of the following areas:
Starting pay for current City employees will be determined by City of Wichita policy or applicable bargaining unit agreement.
Offers of employment are contingent upon passing a fingerprint, pre-employment physical, which includes drug screening, and upon satisfactory evaluation of a criminal record check.
Applicants have rights under Federal Employment Laws. Please find more information under the following links:
Limited positions are not eligible for benefits.
01
I am currently enrolled in an accredited college or university pursuing a degree in:
- Computer Science
- Information Technology
- Geographic Information systems (GIS)
- Data Science
- Engineering
- I am enrolled in a degree program that is not in any of the fields listed above.
- I am not enrolled in any degree program.
02
I have the following years of experience using Microsoft Office tools as part of prior work experience, classroom projects, or documented academic assignments.
- Less than 6 months experience
- 6 months - 1 year of experience
- 2 - 3 year of experience
- +4 years of experience
- I do not have any experience using Microsoft Office tools as part of prior work experience, classroom projects, or documented academic assignments.
03
I have completed at least one introductory college-level IT course.
- Yes
- No
04
I have following years of hands-on experience with IT systems through documented projects, internships, or work.
- less than 6 months of experience
- 6 months - 1 year of experience
- 2 - 3 years of experience
- 4 + years of experience
- I do not have any hands-on experience with IT systems through documented projects, internships, or work.
05
I have completed at least one course, lab, or have a minimum of 6 months of work experience (internship, part-time, or volunteer) in the following areas:
- Help Desk operations or technical support (Eg. ServiceNow)
- Programming languages (e.g., Python, JavaScript, C#)
- GIS platforms (e.g., ArcGIS, QGIS)
- Data management and visualization, including tools such as SQL, Power BI, or Tableau
- Networking basics (e.g., TCP/IP, Cisco, firewalls) SCADA or industrial control systems
06
I understand this is a part-time position working up to 25 hours per week. I am willing and able to work this schedule.
- Yes
- No
07
I have a valid driver's license.
- Yes
- No
08
I am legally authorized to work in the United States without sponsorship.
- Yes
- No
Required Question
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