232 Support Staff jobs in Willow Spring

• Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
• Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
• Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
• Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
• Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
• Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
• Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
• Support and guide VAST data account teams on account technical status and activities.
• Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

• Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
• Ability to manage own time and case load with rapidly changing priorities
• Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
• Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
• Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
• Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
• Significant experience required in the areas of file systems and scale-out NAS Implementation
• An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
• Excellent business written and verbal communication and presentation skills.
• An advantage to candidates that have hands-on lab and hardware management experience.
• An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
• MS or B.Sc. in CS, CE, EE or related fields.
• Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
• Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

Join to apply for the Customer Support Engineer role at VAST Data Join to apply for the Customer Support Engineer role at VAST Data VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history. Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer. The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems. The Role Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure. Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed Submit and manage Feature Requests and/or Bugs into product marketing and development teams. Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations. Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products. Support and guide VAST data account teams on account technical status and activities. Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction Requirements: Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions. Ability to manage own time and case load with rapidly changing priorities Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world. Knowledge and working experience in common Linux system administration tasks and Linux OS in general. Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting Scripting and programming - bash scripting is required; must be familiar with one or more other programming language Significant experience required in the areas of file systems and scale-out NAS Implementation An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing. Excellent business written and verbal communication and presentation skills. An advantage to candidates that have hands-on lab and hardware management experience. An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up. MS or B.Sc. in CS, CE, EE or related fields. Ability to travel. To be successful in this role, you will need to travel around 20% of the time. Rotational weekend shift once every 8-12 weeks and occasional holiday coverage. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at VAST Data by 2x Sign in to set job alerts for “Customer Support Engineer” roles. Customer Services Support Operator - Cary, NC, 27511 Senior Customer Success Engineer (Tuesday - Saturday shift: 9am-6pm ET) Morrisville, NC $119,500.00-$79,300.00 6 days ago Senior Customer Success Engineer (1st shift: Monday - Friday 9am-6pm ET) Raleigh, NC 80,000.00- 85,000.00 4 days ago Raleigh, NC 80,000.00- 85,000.00 22 hours ago Morrisville, NC 80,000.00- 85,000.00 4 days ago Raleigh, NC 80,000.00- 85,000.00 5 days ago Durham, NC 52,500.00- 91,100.00 3 weeks ago Morrisville, NC 80,000.00- 85,000.00 1 day ago Morrisville, NC 80,000.00- 85,000.00 4 days ago Senior Customer Success Engineer (Monday-Friday shift: 9am-6pm ET) Senior Customer Success Engineer (2nd shift: 12pm-9pm ET) Customer Service Engineer 3 - Dallas, TX Cary, NC 72,200.00- 108,300.00 2 weeks ago Cary, NC 72,200.00- 108,300.00 2 months ago Cary, NC 72,200.00- 108,300.00 1 week ago Morrisville, NC 80,000.00- 85,000.00 1 day ago Cary, NC 56,600.00- 84,900.00 2 weeks ago Cary, NC 52,056.00- 80,500.00 3 weeks ago Cary, NC 65,600.00- 98,400.00 2 months ago Customer Service Engineer 2 - Grand Rapids, MI Cary, NC 56,600.00- 84,900.00 2 months ago Customer Service Engineer 2 - Dallas, TX Cary, NC 56,600.00- 84,900.00 4 months ago Customer Service Engineer 3 - Chicago, IL Cary, NC 72,200.00- 108,300.00 4 months ago Customer Service Engineer 2 - Dallas, TX Cary, NC 62,200.00- 93,300.00 2 months ago We’re unlocking community knowledge in a new way. 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• Respond to customer inquiries and provide assistance via phone, email, and chat channels.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Escalate complex customer issues to appropriate internal teams for resolution.
• Educate customers on product features and services.
• Maintain a high level of customer satisfaction by providing prompt and professional support.
• Contribute to the development and maintenance of customer support knowledge base articles.
• Identify trends in customer inquiries and provide feedback to relevant departments for product improvement.
• Adhere to company policies and procedures in handling customer information.
• Meet individual and team performance metrics for customer support.

• High school diploma or GED required.
• 2+ years of experience in customer service or a helpdesk role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a patient, empathetic attitude.
• Proficiency with CRM software and ticketing systems.
• Ability to multitask and manage time effectively.
• Strong problem-solving and analytical skills.
• Ability to remain calm and professional in high-pressure situations.
• Team-oriented with a willingness to help colleagues.
• Familiarity with (Specific Industry, e.g., technology, finance) is a plus.

Job Description

Computer World Services Corp (CWS) is seeking a skilled Customer Support Technician (Hardware) to provide comprehensive support for computer systems and hardware. The role involves reviewing system capabilities, configuring user interfaces, resolving hardware issues, and ensuring optimal user satisfaction. The ideal candidate will have extensive experience providing Tier 1-3 support, with strong expertise in PC hardware and Microsoft Office applications.

Key Tasks and Responsibilities

System Review and Configuration:

• Analyze computer systems and capabilities to configure appropriate interfaces tailored to user requirements.
• Optimize hardware performance and usability for end users.

• Prepare detailed reports and studies concerning hardware problems and issues.
• Ensure problems are accurately identified and implement solutions that address user requirements.
• Provide Tier 1-3 desktop support for PC users, including VIP-level support as needed.

• Develop functional requirements and specifications for hardware acquisitions.
• Ensure hardware solutions align with organizational goals and user needs.

• Assist users in troubleshooting and resolving hardware and software-related issues.
• Provide guidance and training on hardware use and Microsoft Office applications.

• Maintain records of hardware issues, resolutions, and user requests.
• Prepare and present reports to stakeholders detailing findings and recommendations.

• 5-7 years of experience in desktop and user support, including Tier 1-3 and VIP support.

• Strong proficiency in PC hardware, including setup, configuration, and troubleshooting.
• Expertise in Microsoft Office applications (MS Office Master Certification preferred).
• Familiarity with system performance optimization and interface configuration.

• Excellent problem-solving and analytical abilities.
• Strong verbal and written communication skills for interaction with diverse user groups.
• Customer-focused mindset with the ability to adapt to varying user needs.

• Experience with hardware lifecycle management, including acquisition, deployment, and decommissioning.
• Knowledge of ITIL or similar frameworks for IT service management.
• Familiarity with remote support tools and technologies.

• Expertise in Microsoft Office applications (MS Office Master Certification preferred).
• ITIL certification v4 preferred.

• Ability to obtain Public Trust clearance.

• Potential hybrid work available for this position.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

This is a Remote role (Call Center).

• Full-Time: Monday-Friday 8:00am to 4:30 pm EST

• Comfortable working in a high-volume production environment.

• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status

• Documenting information in multiple platforms using two computer monitors.

• Proficient in Microsoft office (including Word and Excel)

You will:

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%

• Answering release of information related telephone calls and inquiries accurately and timely.

• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.

• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.

• Follow all department and/or site specific processes and procedures accordingly.

• Meet and maintain the department’s productivity and quality assurance expectations.

• Responsible for following all company policies and procedures as posted or communicated by management.

• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.

• Maintains a high level of professionalism and good rapport with co-workers and members of management

• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.

• Performs work in accordance with the training and direction provided and adheres to facility specific procedures

• Attends mandatory employee in-service meetings and/or training sessions, if so directed

• Maintain an acceptable attendance record and reports to work as scheduled.

• Performs other duties as assigned.

What you will bring to the table:

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)

• Friendly, professional manner of communication. Good customer service skills.

• Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.

• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents

• Ability to stay organized while working quickly. Strong attention to detail is also required.

• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)

• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $15.00 - $8.32.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:

15—$1 .32 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at . We will review your request for reasonable accommodation on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy ( .

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities:

• Provide support for desktop, laptop, tablet, thin client, mobile devices, conference room technologies, and any associated peripherals and components such a thin clients, printers, fax machines, and other end-user technologies.
• Perform advanced nth level assessment and resolution on problems, working with manufacturers/vendors as needed.
• Coordinate problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem
• Provide guidance to other team members.
• Designs and deploys EndPoint Support Processes.
• Partner with network and systems administration teams to ensure efficient operation of the desktop computing environment.
• May participate in R&D efforts.
• Plans and schedules the installation and deployment projects.
• Leads the planning, building, upgrading, and maintenance of endpoint support projects.
• Diagnose, identify, isolate and analyze problems based on information presented by end users .
• Resolve technical problems and answer questions by phone as necessary in support of end-user infrastructure technologies.
• Provide highly complex maintenance and support for endpoint devices.
• Lead multiple projects/work initiatives/tasks concurrently.
• Alert management to recurring problems and patterns of problems that may be widespread or affecting our associates.
• Route calls to Infrastructure Tower Leads, external vendors, and the Management Team as required.
• Provides recommendations for end user technology based on historical problem solving and experience.
• Participates in the setup and support of Proof of Concept (POC) initiatives and emerging technologies that are introduced into the environment.
• Interacts regularly with other technology teams as well as external vendors for the purpose of maintaining product and system knowledge.
• Performs related duties as assigned.

Experience and Educational Requirements:

Requires broad training in fields such Computer Science, IT Management, or MSIS generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education; normally requires at least five (5) years directly related and progressively responsible experience with overall information technologies.

Minimum Skills, Knowledge, and Ability Requirements:

• 5 or more years of advanced experience working with computer technology in a business environment.
• Desktop, laptop, tablet, thin client and mobile device hardware fundamentals.
• Strong Strong analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions.
• Ability to recognize & identify network and server access problems for end users.
• Ability to troubleshoot and resolve issues with WAN, LAN, VPN, etc. for local and remote access events.
• Troubleshoot and resolve issues with voice communications (i.e., PBX telephone) and voice mail systems, when possible from the Help Desk.
• Comprehensive computer skills; Microsoft Office Software, Windows platforms, Apple iOS, Windows 7, 8, 8.1, Macintosh OS X, VM Ware, VM Fusion, Active Directory, GPO and other company and application-specific software.
• Ability to communicate effectively both orally and in writing.
• Ability to communicate with associates, including executive-level associates and their administrative assistants.
• Strong teamwork and interpersonal skills

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned