111,389 Support Team jobs in the United States

• Ability to multitask in and navigate between screens efficiently while assisting customers
• Comfortable in a fast-paced environment
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background

• Handle inbound customer service calls
• Drive customer satisfaction through voice, chat and email communication
• Navigate multiple systems and tools
• Recommend product solutions for unique customer needs

• Pay: $16/hr with opportunities up to $19+!
• 100% paid training
• Dedicated time to skill development
• Benefits including medical, dental, life, and vision insurance
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)
• Employee Assistance Program (EAP)

Job Type

Full-time

Description

About Us:

As a worldwide fitness, wellness, and health leader built on family values, Johnson Health Tech serves people who want to live better lives with products that provide superior experiences-in the club, the home, and beyond. Our success is powered by innovation driven by cross-cultural collaboration, thoughtful design, uncompromising quality, and an ironclad commitment to being the very best global citizen.

At Johnson Fitness & Wellness, the nation's largest specialty fitness dealer, we're building teams that reflect those values. That's where you come in.

The Opportunity:

We're seeking an experienced Customer Service & Technical Support Manager to elevate the service experience across our business. Reporting directly to the President of US Retail, this high-impact role will lead a team of 10+ professionals and supervisors while partnering closely with field service providers and cross-functional leaders. Your leadership will shape the way customers-dealers, consumers, and commercial partners-experience Johnson.

What You'll Do:

• Lead, coach, and grow a team of 10+ staff and supervisors, creating a culture of accountability, collaboration, and service excellence.

• Manage daily call center operations and coordinate with field service providers to ensure seamless support.

• Build workflows and procedures that improve efficiency, effectiveness, and customer satisfaction.

• Champion a best-in-class support experience across phone, email, and chat.

• Use data and reporting to analyze KPIs, spot trends, and propose solutions to tactical and strategic challenges.

• Partner with internal teams to resolve issues, reduce field concerns, and continuously improve the customer journey.

Requirements

What We're Looking For:

• 7+ years of progressive call center management experience, with at least 5 years leading people directly.

• Strong background in technical support leadership and process improvement.

• Proven success in building and motivating high-performing teams.

• Mechanical/troubleshooting skills (fitness equipment experience a plus).

• Strong communicator and collaborator with a track record of operational impact.

• CRM expertise and workflow management skills.

• Bachelor's degree or equivalent experience.

What's In It for You:

We know that taking care of our customers starts with taking care of our people. You'll find an environment that values growth, collaboration, and well-being-plus competitive benefits, including:

• Health & Dental Insurance

• Company-paid Life Insurance

• 401(k) with company match

• Generous Paid Time Off

• Employee product discounts

• Wellness programs

Why You'll Love It Here:

This isn't just about managing a team-it's about defining the customer experience for a global leader in fitness and wellness. If you're energized by leading people, solving problems, and building processes that stand out, we'd love to hear from you.

EOE/M/W/Vet/Disability
#ZR

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with software, hardware, and network connectivity.
• Guide customers through step-by-step solutions to resolve their technical problems.
• Document all customer interactions, issues, and resolutions accurately in the ticketing system.
• Escalate complex issues to senior support staff or specialized teams when necessary.
• Educate customers on product features and best practices to prevent future issues.
• Maintain a high level of customer satisfaction through effective communication and problem resolution.
• Stay updated on product knowledge, common issues, and troubleshooting techniques.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify trends in customer issues and provide feedback to the product and engineering teams.

• High School Diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• Minimum of 1-2 years of experience in customer service or technical support role.
• Proficiency in troubleshooting common computer hardware, software, and network issues.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to explain technical concepts in a clear and concise manner to non-technical users.
• Patience and empathy when dealing with customers facing technical difficulties.
• Familiarity with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow) is preferred.
• Ability to work effectively in a team environment.
• Positive attitude and a strong commitment to customer satisfaction.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical assistance and troubleshooting for product-related issues.
• Guide customers through product setup, usage, and feature explanations.
• Identify and escalate complex technical issues to appropriate support tiers or departments.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Educate customers on product features, benefits, and available support resources.
• Contribute to the knowledge base by documenting common issues and solutions.
• Gather customer feedback to help improve products and services.
• Achieve and exceed performance metrics, including customer satisfaction scores and resolution times.
• Collaborate with team members and supervisors remotely to share best practices and address challenges.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or technical support role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and troubleshooting abilities.
• Patience and empathy when dealing with customer issues.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to work independently and manage time effectively in a remote environment.
• A reliable high-speed internet connection and a quiet, dedicated workspace.
• Ability to learn new technologies and product information quickly.
• A positive attitude and a commitment to delivering exceptional customer experiences.

• Provide exceptional customer service and technical support to users via multiple channels (phone, email, chat).
• Troubleshoot and resolve software-related issues, guiding customers through solutions.
• Accurately diagnose technical problems and escalate to appropriate teams when necessary.
• Maintain detailed records of customer interactions and issue resolution in the CRM system.
• Contribute to the creation and maintenance of a comprehensive knowledge base.
• Identify trends in customer inquiries and provide feedback to product development teams.
• Ensure customer satisfaction by delivering timely and effective solutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Stay up-to-date with product updates and new features.
• Collaborate with team members to share knowledge and best practices.

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Minimum of 2 years of experience in customer service or technical support roles.
• Proficiency with CRM software and helpdesk ticketing systems.
• Strong understanding of software applications and common technical issues.
• Excellent verbal and written communication skills.
• Exceptional problem-solving and active listening skills.
• Ability to work effectively both independently and as part of a team.
• Patience, empathy, and a customer-centric attitude.
• Ability to manage time effectively and prioritize tasks in a hybrid work environment.

• Oversee the day-to-day operations of the technical support department, ensuring timely and effective resolution of customer issues.
• Develop, implement, and refine customer service policies, procedures, and quality standards.
• Lead, mentor, and motivate a team of technical support specialists, fostering a culture of excellence and continuous improvement.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT).
• Analyze support data to identify trends, root causes of issues, and areas for service improvement.
• Collaborate with product development and engineering teams to communicate customer feedback and advocate for product enhancements.
• Manage the customer support ticketing system and ensure efficient workflow and case management.
• Develop and deliver comprehensive training programs for support staff on products, processes, and customer service skills.
• Handle escalated customer issues and ensure their satisfactory resolution.
• Contribute to the development of self-service resources, such as knowledge base articles and FAQs.

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a management or supervisory role.
• Proven experience in managing and developing support teams.
• Strong understanding of customer relationship management (CRM) principles and practices.
• Familiarity with SaaS products and technical troubleshooting methodologies.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to analyze data and make informed decisions.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is required.
• Ability to work effectively in a fast-paced, dynamic environment.
• Passion for customer advocacy and service excellence.

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.