Customer Support Representative
Posted 9 days ago
Job Viewed
Job Description
Culligan Water is seeking an experienced and customer-oriented Customer Service Representative to join our team. This role involves direct interaction with customers to process orders, resolve inquiries, and support their ongoing needs. The ideal candidate will be highly organized, detail-oriented, and possess exceptional interpersonal and communication skills.
BenefitsCompetitive salary, employee discounts, health insurance, paid time off, training & development, medical insurance, dental insurance, vision insurance, 401K retirement with company match, vacation, paid time off, company-paid training, employee discounts for Culligan in-home products, eligibility for annual recognition and training meetings/events.
Key ResponsibilitiesHandle order processing, customer account management, and issue resolution with accuracy and efficiency, build strong customer relationships to support sales and service goals, schedule service appointments and delivery orders, coordinate with service and operations teams to ensure seamless scheduling and service delivery, reach out to customers to schedule additional services or promote maintenance plans, escalate unresolved issues to the appropriate department for further review and resolution.
QualificationsHigh school diploma or GED required, minimum of 2 years of experience in a customer service role, excellent time management and organizational skills, proficient in Microsoft Office Suite (Word, Excel, Outlook), strong verbal and written communication skills.
About CulliganCulligan is the global leader in delivering high-quality water treatment solutions for residential, commercial, and industrial customers. We offer a full range of technologically advanced products, including water softeners, filtration systems, drinking water systems, and complete whole-house filtration solutions.
This location is independently owned and operated. All applications will be reviewed directly by the local ownership team, and hiring decisions will be made at the local level. For employment-related inquiries, please contact this location directly. Do not contact Culligan Corporate.
Compensation: $17.00 per hour
Customer Support Representative
Posted 9 days ago
Job Viewed
Job Description
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job DescriptionResponsibilities
1. Provides assistance to customers during all phases of the inventory process.
2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
3. Maintains appropriate response times and abandon rates as defined in the departments goals.
4. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
5. Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.
6. Prepares and enters required client information/requests into departments database to document customer interaction and resolution.
7. Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.
8. Maintains a working knowledge of the computer programs currently in use in the department.
9. Performs other duties as assigned.
Qualifications
1. HS diploma or equivalent level required.
2. Prefer some prior customer service experience.
3. Excellent communications skills.
4. Computer literate; exposure to Windows environment.
For more information, Please contact
sent me your resume shobha.mishraATartechinfo.com
Customer Support Representative
Posted 9 days ago
Job Viewed
Job Description
Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor.
Pontera is used by financial advisors across the nation- from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors.
Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security.
Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in.
DESCRIPTION
We are currently experiencing hyper growth and are looking for an outgoing and enthusiastic Customer Support Representative (CSR) to join our NYC based team. The position presents an exciting opportunity to join a successful start-up as it accelerates its growth. You'll gain invaluable experience and real-time gratification in a place where your work and your efforts will be instantly seen and felt.
RESPONSIBILITIES
- Provide software support and troubleshoot basic technical issues.
- Respond to all client questions and issues in a quick and comprehensive manner.
- Escalate technical issues to the relevant internal teams.
- Communicate and solve issues with cross functional teams by phone, email, video chat.
- Work on specific projects as needed.
- In office 3 days/week; work hours are 9-6pm
- Exceptional team player with the ability to relate and care for customers.
- Excellent verbal and written communication skills.
- High energy, positive, and can-do attitude.
- High intellect, quick to learn and eager to excel.
- Comfortable in a fast paced, high-growth start-up environment.
- Bachelor's degree or equivalent.
- Compensation: $55,000 - $60,000 annually
- Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
- Team Culture : A collegial, collaborative, fun work environment with frequent team events
- Equity : All new hires are eligible for equity grant participation
- Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options
- Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor
- Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy
- Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!)
- Food Perks : Fully stocked kitchen & lunch reimbursement program
- Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO days
Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Technical Support Representative
Posted 9 days ago
Job Viewed
Job Description
About the job Technical Support Representative
Job Summary:
Join Our Team as a Technical Support Representative!
Are you passionate about technology and love helping others succeed? We are looking for a Technical Support Representative to deliver exceptional customer service while providing technical solutions. If you enjoy troubleshooting and have a knack for problem-solving, this role offers an exciting opportunity to support our customers growth by ensuring they maximize the use of our products & Service.
Pay Transparency:
$25 - $34 Hourly
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat.
- Troubleshoot and resolve technical issues related to our services.
- Escalate complex issues to the appropriate team member for resolution.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with other team members to continuously improve our products and services.
- Stay up-to-date with the latest technology trends and updates in our industry.
- Provide excellent customer service and maintain positive relationships with our clients.
Qualifications:
- 2+ years of experience in a technical support role.
- Strong knowledge of computer hardware, software, and networking.
- Excellent communication and problem-solving skills.
- Ability to work independently and in a team environment.
- Customer-oriented mindset with a passion for helping others.
- Experience with CRM systems and ticketing systems is a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and inclusive work environment.
- Training and support to enhance technical skills.
- Paid time off and holidays.
Why Sweve Tech is a great next step for you!
1. You'll make a difference. Every day
Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to peoples lives.
2. You'll make your mark as part of our future
We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
3. You'll feel welcome from day one
Were known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Sweve Tech family cares as much as you do about making a positive difference.
4. You can have a lifestyle you love
you're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love at work and beyond.
About US:
Sweve Tech Ltd is a forward-thinking technology solutions company specializing in engineering and telecommunications services. We focus on delivering reliable systems integration, project management, and tailored support to help businesses across industries streamline their operations. Committed to innovation and excellence, Sweve Tech Ltd offers customized solutions designed to meet the unique challenges of each client. Our team of dedicated professionals ensures the highest standards of service, enabling organizations to achieve their goals efficiently and effectively.
If you are a self-motivated individual with a passion for technology and helping others, we would love to hear from you. Join our team at Sweve Tech LTD and be a part of our mission to provide exceptional customer service and innovative solutions to businesses. Apply now!
#LI-Remote
Application Support Representative
Posted 1 day ago
Job Viewed
Job Description
Location: Erie 1 BOCES Technology Services TS Facilities Management E1B Education Campus West Seneca, NY
Hours: 8:00AM-4:00PM
Hourly Salary: $25.36
Annual Education Stipends: $00 for Associates Degree/Accredited Training Program Certification or 1000 for Bachelors Degree or 1500 for Masters Degree or
Job Responsibilities: Deliver in-person and virtual training sessions to school district personnel on supported software platforms. Provide responsive and effective technical support via phone, email, and ticketing systems. Develop and maintain user guides, FAQs, and training materials tailored to district needs. Collaborate with software vendors and internal teams to resolve escalated issues. Track support metrics and feedback to continuously improve service delivery.
Training and Application Support
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Provides district software training, one on one, in small or large groups for all assigned services.
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Provides telephone support to districts in assigned applications.
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Investigates application problems, district questions or concerns. This may include logging of problems, communication and clarification of issues with vendor support people, performing quality control testing of software fixes and enhancements, documentation of the resolution and notification to the district.
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Assists with conversion of data during implementation of assigned applications; completes district import/export requests.
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Reviews both converted and manually-entered district data to ensure correct output.
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Creates detailed user documentation, choosing the appropriate software/communication tool for the task.
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Organizes, prepares materials for user meetings; tracks workshop attendees.
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Disseminates the most current informational material, changes in software and/or upcoming training/workshops to district users.
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Attends local and regional vendor-sponsored user meetings, workshops and conferences.
Internal Duties
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Exercises an ongoing membership role on the assigned team
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Provides backup for other team members
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Informs supervisor of deviations from approved schedules
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Maintains strict confidentiality
-
Performs other duties as directed by supervisor
Job Qualifications
Minimum Civil Service Qualifications:
Must hold permanent status as an Application Support Representative; or; must be reachable on the current Application Support Representative Civil Service list; or; Must meet minimum qualifications for provisional appointment as follows:
A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's Degree and one (1) year of information technology experience involving delivery of technology customer service and software application support; or;
B) Graduation from a regionally accredited or New York State registered college or university with an Associate's Degree and three (3) years of information technology experience involving delivery of technology customer service and software application support; or;
C) Graduation from high school or possession of a high school equivalency diploma and five (5) years of information technology experience involving delivery of technology customer service and software application support; or;
D) An equivalent combination of training and experience as defined by the limits of (A), (B) and (C).
Additional Qualifications:
-
Experience in training or technical support, preferably in an educational setting.
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Comfort with remote support tools and virtual training environments.
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Strong communication and interpersonal skills.
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Familiarity with educational software platforms and student information systems.
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Ability to manage multiple priorities and work independently.
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Must take upcoming civil service exam for Application Support Representative and be reachable on the list.
APPLICATIONS WILL BE ACCEPTED THROUGH OCTOBER 2, 2025
Position Start Date:10/06/2025
Application Deadline:10/02/2025
Civil Service Title: Application Support Representative
Job Number:
Physician Support Representative
Posted today
Job Viewed
Job Description
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
Psych SMH Ambulatory Reg
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
SUPERVISION AND DIRECTION RECEIVED: Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
RESPONSIBILITIES:
- With training and ongoing provider support, manage referrals and ensure patients are scheduled with the appropriate provider.
- Serves as primary contact for providers. Manages providers' calendars, EMR schedules, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
- Applies provider protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes.
- With training and ongoing provider support, respond to patient phone calls
- and MyChart scheduling requests and triage appropriately when needed to nursing, crisis line, or treating provider.
- Examines the clinical schedules on a continuous basis to identify opportunities for optimizing the time and effort of providers. Builds and updates providers templates as requested by senior leadership.
- Greets and checks in patients in eRecord. Ensures patients are registered correctly and all necessary paperwork is completed.
- Other clinic service tasks as assigned: May travel to off-site clinic locations to provide support during times of urgent need.
QUALIFICATIONS:
- High School Diploma required
- and some college in medical, secretarial or related field preferred
- 2 years of relevant experience or an equivalent combination of education and experience required
- Medical terminology preferred
- Experience with appointment scheduling software and EMRs referred
- Calendar management required
- Strong interpersonal communication skills required
- Strong organizational and time management skills required
- Dedication to supporting delivery of compassionate and high-quality patient care required
- Bilingual in English and Spanish preferred (Spanish Verbal and written Fluency is strongly preferred)
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.
Patient Support Representative
Posted today
Job Viewed
Job Description
Join One of New York's Most Prestigious and Innovative Health Systems
Locations: 3 openings available in Roslyn & Plainview NY
Pay Rate: $20-$4/hour (commensurate with experience)
Schedule: Monday-Friday
⏰ Shifts: 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM
Are you passionate about delivering exceptional care and administrative support in a dynamic healthcare setting? We're looking for a Patient Support Associate to join a top-tier health system known for its commitment to excellence and innovation in patient care.
What You'll Do
As a key member of the care team, you'll provide front-line administrative support to ensure a seamless patient experience. Your responsibilities will include:
+ Warmly greeting and checking in patients with professionalism and empathy
+ Scheduling appointments and coordinating lab work
+ Verifying insurance coverage and securing authorizations
+ Communicating with patients, providers, and insurance companies
+ Managing patient check-out and follow-up scheduling
+ Handling medical documentation and navigating EMR systems (experience preferred)
What You Bring
+ Minimum 2 years of experience in a healthcare setting
+ Proficiency with EMR systems (EPIC, Athena, ECW, etc.)
+ Strong communication skills with patients and insurance providers
+ Experience in insurance verification and appointment scheduling
+ Excellent organizational skills and attention to detail
+ A compassionate, patient-first mindset
Why You'll Love Working Here
+ Be part of a prestigious health system with a reputation for excellence
+ Thrive in a collaborative, supportive team environment
+ Access growth opportunities and professional development
+ Enjoy competitive pay and a comprehensive benefits package
Pay and Benefits
The pay range for this position is $2 .00 - 24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Roslyn,NY.
Application Deadline
This position is anticipated to close on Sep 18, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Customer Technical Support Representative
Posted 8 days ago
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Job Description
Customer Technical Support Representative
About the Role:
In this opportunity as Customer Technical Support Representative , you will:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customers' inquiries relating to technical issues with software, online or electronic products.
- Filter and escalate inquiries as appropriate.
- Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
- Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.
Scheduling:
- Full time, potential 2nd Shift(2-10:30pm central)
- Potential need to work Company Holidays
- Weekend shift as part of regular schedule
Training:
- 4 weeks paid training
- Training Hours: 8 to 4:30pm central
- Day hours for 2 3 months before moving to 2nd shift
The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.
About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:
- Two-year technical degree or equivalent experience.
- Basic hardware and software troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to actively listen and comprehend complex technical issues.
- Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
- Ability to think critically.
- Call center experience preferred.
#LI-JF1
What's in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $36,540 - $67,860.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This job posting will close 09/15/2025.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.