4,589 Systems Support Engineer jobs in the United States

Must Have Technical/Functional Skills Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP) Customer handling skill Problem solving Excellent Communication

Roles & Responsibilities
• Willingness to work in flexible shift schedules and available for on call support
• Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.
• Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.
• Manage and troubleshoot Citrix Virtual Apps and Desktops.
• Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.
• Provide comprehensive support for end-user hardware, software, and peripherals.
• Support mobile technologies such as iOS devices, Workspace ONE, and Intune.
• Experience in handling tickets via ITSM tool preferably Service Now
• Ability to work independently and manage tasks effectively.
• Experience working with a team in a larger IT environment.
• Experience working with video conferencing systems from companies like Poly and Cisco.
• Good communication skills, able to interact with different IT customers, including leadership.
• Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS
• Knowledge of Microsoft Endpoint Configuration Manager and JAMF.
• Some familiarity with Citrix Virtual Apps and Desktops.
• Experience helping users with their computers, software, and devices

Salary Range: $55,000 - $65,000 a Year

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

In order to comply with U.S. laws and regulations pertaining to this position, the person(s) hired must be a U.S. Citizen or U.S. Permanent Resident (i.e. Green Card Holder)

#LI-SP1

• You excel at delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach.
• You enjoy and are adept at engaging with customers of all technical backgrounds.
• You have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives.
• Your ability to "read the room" ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level.
• Your work style prioritizes collective success over solo or "hero" efforts.
• You exercise strong systems thinking, and you're a proactive self-starter.
• You're comfortable and capable of triaging, researching, and resolving complex problems.
• You bring hands-on experience in network, surveillance, and/or door access control installation and configuration/management.
• You have a strong technical background, and as a fast learner, you quickly adapt to new technologies and user/business contexts.
• You have a knack for project management and a proven track-record of successfully delivered IT projects that drive business objectives forward.

Job DescriptionJob Description

About Maddox:

We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.

Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.

Discover more at: or

About Maddox + You:

You will be responsible for supporting the technology experience of all Maddox employees and partners, the administration of network, surveillance, and building access control systems, and for handling both vendor management and administration of a wide-range of best-in-class industry software. The systems you will oversee touch every area of the organization.

Your work will enable your colleagues to perform their tasks with speed and efficiency, enabling them to purchase, recondition, and sell industrial transformers better than anyone else in the market. Your hands-on, proactive approach to maintenance, your speedy responses to support requests, and your ability to identify problems and solve them quickly will give Maddox a competitive edge.

You will respond to internal user support requests with the posture of a first-class customer success agent and resolve issues in a timely manner. You will provide users with access to systems, investigate and troubleshoot software and hardware failures, coordinate with external support teams and vendors, solve both documented and novel problems that arise within our various 3rd party systems, and replace faulty equipment.

You will proactively ensure that all Maddox team members have the technological tools they need to be successful. You will set up new users and change access permissions as roles change. You will maintain and support a fleet of devices deployed across the business. You will ensure that networks are online and that facilities are secured by functional surveillance and access control systems.

About Maddox's Systems:

Maddox maintains a give-the-best/expect-the-best attitude. Our team is equipped with MacBook Pros, docks, and multiple external monitors. Our shop employees are equipped with iPads and related peripherals. We have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones.

We exclusively employ cloud-based solutions. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions. Solutions we currently employ include: Apple MacBooks and iPads, Apple Business Manager + Mosyle MDM, Google Workspace, Slack, Ubiquiti Unifi (Network, Protect, Access, UID), Zoom, RingCentral, Odoo, Pipedrive, Asana, Adobe products, Zapier, QuickBooks Time, Office 365, and others.

More about You:

• You excel at delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach.
• You enjoy and are adept at engaging with customers of all technical backgrounds.
• You have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives.
• Your ability to "read the room" ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level.
• Your work style prioritizes collective success over solo or "hero" efforts.
• You exercise strong systems thinking, and you're a proactive self-starter.
• You're comfortable and capable of triaging, researching, and resolving complex problems.
• You bring hands-on experience in network, surveillance, and/or door access control installation and configuration/management.
• You have a strong technical background, and as a fast learner, you quickly adapt to new technologies and user/business contexts.
• You have a knack for project management and a proven track-record of successfully delivered IT projects that drive business objectives forward.

Experience & Education:

If you have 10+ years of related experience, that's great! We also love investing in promising early-career candidates with the right aptitude, attitude, and ambition. This is not an entry-level role; current professional experience is required.

Basics : Full-time. The schedule is generally 8:00 AM to 5:00 PM local, with some flexibility required to coordinate support coverage with team members, perform network upgrades, special IT projects, aid manufacturing ops as needed, etc. Paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, etc. Smoke-free, drug-free workplace.

Travel: You will be primarily based out of our Greenville-area offices. Infrequent, short-duration travel to various Maddox facilities around the United States will be required from time to time.

Pay: Starting range with bonus: $70k-$20k, commensurate with applicable experience. Plus up to 1k/month wellness stipend and other benefits.

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

• Collaboration - You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.

• Creativity - You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value "brainstorming" as an expression.

• Empathy - You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.

• Integrity - You willingly receive and give feedback; you are open about what's working and what needs to improve; you admit mistakes openly and share learnings widely.

• Judgment - You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.

• Purpose - You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.

• Resilience - You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.

• Selflessness - You are considerate when searching for new and different ideas; you seek what's best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

Red River is seeking a Systems Support Engineer II with an active Secret clearance to join our growing team! This position will work onsite with one of our clients in the Lexington, MA area. This person will handle technical support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification, and resolution activities, as well as growing and developing the organization's perception with the customer through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes.

Minimum Education/Certification/Experience Requirements:

• Minimum 3 years of IT (5 years preferred) experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy

• Previous Experience in a fast-paced consulting or MSP environment as plus

• Active SECRET clearance

Preferred Education/Certification/Experience:

• Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation,

Knowledge, Skills and Abilities:

• High level knowledge of supporting/managing/imaging OS products/devices

• Windows/Office365 on Mac experience preferred

• MDM experience with WorkspaceOne and JAMF preferred

• Experience with imaging process/deployment of workstations

• Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues

• Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP

• Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels

• Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)

• Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell

• Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types

• Ticketing system/SLA experience (ServiceNow preferred)

• Intermediate knowledge of Backup Solutions (Veeam preferred)

• Basic understanding of core network components & troubleshooting

• Maintaining standards and documentation on an ongoing basis as products and technologies evolve

• Iphone/iOS troubleshooting/configuring

• Other business duties as assigned

• Strong consulting and communication skills

• Confidence and experience in front of client

• Strong ability to work in a team-based environment

• Ability to be a self-starter and possess good time management skills

• Strong ability to manage their ticket queue in tandem with taking client support phone calls

Essential Elements:

This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit ( offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American's with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact . PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

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Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That's what it means to Rock the Red. Are you ready?

• We work with purpose, looking to disrupt the status quo in meaningful ways.

• We act with integrity, showing respect for all and demonstrating our commitment to ethics

• We value collaboration and work as a team to accomplish goals

• We elevate creativity, and support curiosity to re-imagine the use of technology

• We have a strong work ethic, and seek continuous improvement in all we do

• We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as "Company", "we", "our" or "us") may collect about you, how this information may be used by Company, your privacy rights and the Company's obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").

Senior Technical Support Engineer- Remote or Hybrid

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Platform Tools Technical Support team is looking for a Senior Engineer to provide technical support for the enterprise-class SAS software Platform on mainframe by applying specialized domain knowledge of software installation, configuration and usage, of the of the platform and related components. Routinely leverage that knowledge to resolve SAS customer issues and influence software direction.

As a Senior Technical Support Engineer , you will:·

• Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions on mainframe environments.
• Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle.
• Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate).
• Routinely build knowledge of SAS and specialized technical and business domain knowledge. Apply expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system.
• Keep abreast of other vendors’ products. Advise users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ products. Contact vendors to report problems and obtain information.
• Share product knowledge by authoring software knowledge base articles, technical papers, technical presentations and engage in SAS Communities.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Required qualifications

• At least 8 years of relevant experience in technical architecture, system administration, software consulting, or supporting complex software environments on mainframe.
• Bachelor’s degree in Computer Science, Engineering or related quantitative field or industry domain.
• Extensive experience with mainframe architecture and IBM z/OS includingUnix System Services, particularly V2 and later
• Excellent verbal and written communication skills and excellent interpersonal skills.
• An equivalent combination of related education, training and experience may be considered in place of the above qualifications.
• JCL (Job Control Language) JES2: Expertise in writing and debugging JCL for job submission and batch processing.
• TSO/ISPF: Proficiency in Time Sharing Option (TSO) and Interactive System Productivity Facility (ISPF) for interacting with z/OS.
• SDSF (System Display and Search Facility): Experience in monitoring and managing batch jobs and system output.
• REXX: Knowledge of REXX scripting for automation and system task management.
• CLIST: Familiarity with Command List scripting for z/OS system operations.
• z/OS Fundamentals: Understanding of z/OS architecture, system operations, and configuration.
• VSAM (Virtual Storage Access Method): Experience with VSAM datasets for data management.
• z/OS Utilities: Proficiency with utilities like IEFBR14, IDCAMS, and IEBCOPY for dataset manipulation.
• System Monitoring: Ability to monitor system performance and troubleshoot issues using z/OS tools.
• Unix System Services (USS)

Preferred Qualifications

• Experience with SAS 9.4 platforms installation, configuration and administration on mainframe.
• Experience on other computer architectures including cloud.
• Background in Customer Support, Development or System administration
• Assembler: Experience with z/OS Assembler programming for low-level system tasks.
• COBOL: Familiarity with COBOL for maintaining and troubleshooting legacy applications.
• C/C++: Knowledge of C or C++ programming in z/OS environments.
• Storage Management: Expertise in DFSMS (Data Facility Storage Management Subsystem) and storage administration.
• IPCS (Interactive Problem Control System): Experience in analyzing system dumps for problem resolution.
• SMP/E (System Modification Program/Extended): Knowledge of installing and maintaining z/OS software.
• z/OS Security: Familiarity with RACF (Resource Access Control Facility) or ACF2 for security administration.
• Db2 for z/OS: Experience with Db2 database administration or support.
• CICS (Customer Information Control System): Knowledge of CICS for transaction processing.
• IMS (Information Management System): Familiarity with IMS for database and transaction management.
• Parallel Sysplex: Understanding of sysplex configurations for high availability.
• z/OSMF (z/OS Management Facility): Experience with z/OSMF for system management and automation.

World-Class Benefits  

Highlights include.

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include.
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. 

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact

#SAS