What Jobs are available for Systems Support Engineer in the United States?

**Do you like collaborating across teams to solve complex problems?**
**Do you have a passion for cutting edge technologies and tackling system problems?**
**Join our IT Support team**
Our team is responsible for providing 24*5 Support to IT Applications built on the latest tech stack and consumed by internal business functions to support Akamai customers. We collaborate with cross-functional teams and business units to deliver application support and services.
**Partner with the best**
As a Senior Systems Support Engineer, you'll work on both cloud and on-premises applications. You'll be collaborating with stakeholders and internal teams to understand IT application needs and ensure efficient support and operations. Your role includes troubleshooting technical challenges, guiding the team, and delivering effective resolutions.
As a Senior Systems Support Engineer , you will be responsible for:
+ Configuring, administering, and maintaining ServiceNow instances, ensuring stability, regular updates, patches, and performance optimization
+ Designing and enhancing workflows, forms, reports, and integrations to streamline processes and drive platform automation.
+ Ensuring CMDB accuracy by collaborating with stakeholders, reconciling data across discovery tools and authoritative repositories.
+ Staying current with new ServiceNow releases, apply updates, and leverage functionality for continuous platform improvement.
+ Collaborating with cross-functional teams to resolve issues, analyze root causes, implement fixes, and prevent recurrence.
+ Providing user support, troubleshoot platform challenges, and maintain accurate documentation of processes and procedures.
**Do what you love**
To be successful in this role you will:
+ Have 5 years of relevant experience and a Bachelor's degree in Computer Science or its equivalent
+ Demonstrate analytical thinking, effective problem-solving abilities, and excellent communication and interpersonal skills
+ Work independently or collaboratively in teams, guiding engineers while aligning efforts with business initiatives.
+ Possess ServiceNow Administrator certification and deliver 24/5 rotational support with weekend on-call responsibilities.
+ Represent changes in CAB, contribute informed technology opinions, and align design decisions with organizational strategy.
**Work in a way that works for you**
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn ( what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
**We power and protect life online, by solving the toughest challenges, together.**
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
**Working for you**
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
**Join us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
#LI-Remote
**Compensation**
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $80,900 - $168,100/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Our client, a leader in autonomous mobility, is seeking a Manufacturing Systems Support Engineer to join their dedicated team. As a Manufacturing Systems Support Engineer, you will be an integral part of the Manufacturing Engineering department supporting production operations. The ideal candidate will demonstrate problem-solving skills, technical proficiency, and a proactive attitude, which will align successfully in the organization.
**Job Title:** Manufacturing Systems Support Engineer
**Location:** Hayward, CA / Fremont, CA
**Pay Range:** $73/hour
**What's the Job?**
+ Collaborate closely with production teams and Base Ops Service Operations to troubleshoot Manufacturing Systems and SAP S4 system issues.
+ Identify root causes of system issues and implement effective resolutions directly or in partnership with client's BizApps personnel and engineering teams.
+ Support day-to-day Manufacturing Execution System (MES) operations at client's facilities.
+ Monitor and resolve MES data collection issues and SAP EAM system requests.
+ Assist in troubleshooting MES/S4 integration errors and support system maintenance activities.
**What's Needed?**
+ Bachelor's degree in Computer Science, Information Technologies, Engineering, or related fields.
+ 4-6 years of experience in MES usage within a manufacturing environment, including requirements analysis, design, and solutions implementation.
+ 3+ years of hands-on experience with SAP ME/Mii/PCo and Kepware applications.
+ Familiarity with SAP EAM modules and vehicle system structures.
+ Basic knowledge of MES integration with PLCs using Kepware and OPC UA servers.
**What's in it for me?**
+ Opportunity to work on cutting-edge manufacturing systems in a dynamic environment.
+ Engage with innovative technologies and industry-leading teams.
+ Gain valuable experience supporting high-tech manufacturing operations.
+ Collaborate in a diverse and inclusive workplace that values your contributions.
+ Be part of a forward-thinking organization committed to excellence and innovation.
**Upon completion of waiting period consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

ABOUT MORTENSON

As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. 
Let’s Redefine Possible® 

SUMMARY

Mortenson’s Integrated Services Team is looking for a Project Management Controls Engineer who will be responsible for coordinating, assisting, training and seeking to continuously improve the day-to-day function of our project control processes used by Mortenson project teams. Act as a central point of integration specializing in day-to-day processes, technology, and ensure they follow the Mortenson Operations Manual.

RESPONSIBILITIES

• Investigate and develop enhancement ideas to continuously improve current tools and processes
• Provide support and training for all processes and tools used by the project team via ad hoc consultations, webinars, written documentation and on-demand video education
• Assist with evaluation, prioritization, selection, testing, piloting, and implementation of Lean innovations emerging from project teams
• Monitor and evaluate software utilization to optimize efficiency of the tools.
• Challenge the status quo to improve the efficiency and effectiveness of operational systems to achieve operational excellence at the project site
• Recommend new technology and processes that will improve project team performance and efficiency and/or provide a competitive advantage to operations
• Train new initiatives in the implementation and experimentation stages of development
• Lead, mentor, and develop the talents of team members
• Effectively work and build relationships with those of diverse backgrounds and organizational levels
• All other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in Construction Management, Business, Accounting, Finance, Management Information Systems, or equivalent field preferred
• Preferred 2 years’ experience within the construction technology industry
• Experience executing construction Project Management Control Processes
• Experience in construction industry technology platforms, such as: Procore, Autodesk, and Bluebeam.  Ideal candidate must have the ability to understand system administration
• Overall understanding of the following construction project management concepts;
  • Project Financial Management
  • Contract Management
  • Submittal Management
  • Contract Drawing Management
  • Project Documentation Management
  • Building Information Modeling (BIM)
  • Construction Jobsite Technology Management 
• Familiar with Lean principles and techniques
• Proficient in analysis, prioritization, and implementation of project solution initiatives
• Positive attitude and professional customer service skills
• Ability to work in a cross-functional, collaborative, team-based environment with a variety of teams
• Excellent verbal and written communication skills, presentation experience is a plus

A few benefits offered include: 

(for Non-Craft & Non-Union Craft working 25+ hours / week)

• Medical and prescription drug plans that includes no additional cost vision coverage 
• Dental plan 
• 401k retirement plan with a generous Mortenson match
• Paid time off, holidays, and other paid leaves 
• Employer paid Life, AD&D, and disability insurance 
• No-Cost mental health tool and concierge with extensive work-life resources
• Tuition reimbursement 
• Adoption Assistance  
• Gym Membership Discount Program  

The base pay range for this role is $71,400 - $107,100. (Actual range is higher for the following office locations: Denver, CO and Chicago, IL – 5%, Seattle, WA, and Portland, OR – 10%, Washington, D.C. – 12.5%).

Base pay is positioned within the range based on several factors including an individual’s knowledge, skills, and experience, with consideration given to internal equity.  This position is eligible for Mortenson’s incentive plan.

#LI-BS1

Please make note: 

• Visa sponsorship is not offered for this position.
• Our postings are typically open a minimum of 5 days and an average of 44 days. 

ABOUT MORTENSON

As a top builder, developer, and EPC (Engineering, Procurement, and Construction), our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. 

Let’s Redefine Possible® 

Equal Employment Opportunity

Your uniqueness brings new and creative perspectives to the team. Mortenson is committed to providing equal opportunities of employment (EOE) to all individuals, regardless of your race, religion, gender, national origin, age, veteran status, disability, marital status or any other legally protected category.

Other Items to Note

• Mortenson reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted  without a valid agreement.
• Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Description

Job Description

As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a TAC Systems Support Engineer to join our team.

TAC SSE is an escalation point within TAC that manages and oversees support operations for Clever Device’s customers on complex issues that require additional support. The primary function of the TAC SSE is to troubleshoot and identify technical issues with Clever Devices software and hardware products while providing solutions for issues that are escalated within TAC. The position acts as an advocate for the customer and liaison between internal departments and external clients. The individual shall demonstrate exceptional technical skills, judgment, investigation, and problem solving, as well as communication to effectively maintain a cooperative working relationship with fellow managers, employees, and other affiliations. As a focal point, the individual will interface and act with the customer in mind to help meet goals and establish and maintain an effective relationship with the customer, gaining their trust and future business.

The TAC SSE will work towards increasing their depth of technical knowledge of Clever Devices solutions to be able to troubleshoot and resolve customer issues quickly. They will use their experience to create/update a knowledge base and troubleshooting process that will be used by the TAC Team. They will actively participate and lead improvement projects for the team while acting as a mentor/leader for lower-level TAC Engineer’s as well as new team members.

TAC is a 24/7 department that services our customers 365 days a year. In doing so, we are currently looking to fill positions in our 2nd and 3rd shifts (Eastern time) across Mon-Sun.

Primary Responsibilities:

• Acts as a customer advocate, responsible for resolving customer requests both internally and externally.
• Responsible for handling Customer incidents/requests for technical assistance via phone or electronically.
• Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake.
• Diagnosis and resolution of Customer hardware and software issues.
• Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments.
• Identifies customer issues, finds solutions, or proceeds with the escalation process to Lead TAC Engineer or another department.
• Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration of any Clever Devices provided products.
• Documents clear descriptions of issues from customers and clearly log continuous progress of issues and the resolution the life of the ticket to keep customers informed throughout the process.
• Manages Incidents, ensures customers are updated and communicated to regularly, and incidents are escalated and followed-up on in a timely manner.
• Proactively works with clients to ensure system uptime and optimal use of system functionality.
• Maintains a positive customer service attitude.
• Develops technical documentation, FAQs, and maintains a knowledge database.
• Gain an understanding of Clever Devices’ workflow to better understand how to escalate issues and work with the team to put efficiencies in place.
• Maintains up-to-date industry technical knowledge.
• Works to stay current with Clever Devices solutions.
• Actively participates in Team Meetings and provides training to others on the team as knowledge is developed.
• Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired company objectives.
• Assist with larger Team Projects for continuous improvement and acts as a lead on smaller projects.
• Use logfiles and other inputs to proactively look for trends in fleet data. Also review reported issues for potentially larger issues.
• Troubleshoot difficult and complex issues with Clever Devices’ products independently.
• Be an expert level user in all major Clever Devices products
• Understand the onboard bus equipment. Ability to troubleshoot issues with the systems on board including IVN, TSP, APC, Farebox, IP Routers
• Have a basic understanding of the general structure and components of a transit Vehicle. Electrical, J1939, J1708, Ethernet, Multiplexors.
• Working with complex databases and ability to use SQL Server Management Studio
• Be familiar with string queries and log file analysis techniques.

Required Skills:

• 10+ years of experience in a technical support or engineering environment which involves hardware, software, data, and communications technologies troubleshooting
• Minimum of bachelor’s level degree in Computer Science, Engineering, or equivalent
• Proven track record of creating comprehensive solutions and establishing priorities that provide the best-balanced solution.
• Strong communication skills including oral, written, and customer approach.
• Familiar with SQL Management Studio and SQL Databases.
• Familiar with Server Hardware and Microsoft Server Operating Systems.
• Familiar with TCP/IP and network configuration.
• Basic understanding of Electronics and reading schematics.
• Proficient in Microsoft Suite (Outlook, Excel, Word, PowerPoint).
• High level of Customer Service attitude and aptitude.
• Self-motivated and the ability to work independently.
• Strong Time Management Skills.
• 5+ years Experience in a Call Center/Help Desk environment.
• Must be willing to travel for necessary trainings, on-site team meetings or customer visits (<20% required).

Preferred Skills:

• Experience with Jira and Confluence software.
• Familiar with Splunk and data mining using Splunk.
• Understanding of Hardware and systems used onboard transit buses.
• Understanding of mechanical systems on vehicles as well as Electrical and J1939/J1708.
• Coding background. C#, C++, Python.
• Familiar with PowerShell scripts.
• Familiar with using Grep and string queries.
• Understanding of Security fundamentals; Firewalls, AV software, and ACLs.
• Familiar with installing and supporting Java, Apache Tomcat, MSSQL.
• Familiar with HTML, JSON, XML formats.

Clever Devices is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget. Any position working 2nd or 3rd shift will be considered for additional shift differential pay.

In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.

Our client, a world leader in diagnostics and life sciences, is looking for a "Systems Support Engineer"  based out of Pleasanton, CA.

Job Duration: Long Term Contract (Possibility Of Extension)

Pay Rate : $47/hr - $62/hr on W2

Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K

Work under general supervision, and support the Cobas Liat analyzers. Maintain diagnostic equipment with precision, uphold GxP/quality standards, and communicate effectively across teams — ensuring lab systems run efficiently and compliantly.

Responsibilities:

Support day-to-day operations and tracking of the Cobas Liat analyzers.Execute qualifications, update documentation, and maintain accurate records on EDMSManage shipping, receiving, and labeling of analyzers.Communicate proactively with internal teams and attend daily status meetings.Ensure GxP compliance and adherence to lab safety and quality standards.

Qualifications:

Associate’s (required) or Bachelor’s (preferred) in Engineering or a related field.Atleast 1–2 years of experience in instrument or systems support, preferably within the medical device or diagnostics industry.Experience with equipment qualification, maintenance, and troubleshooting.Familiarity with medical instruments, hand tools, and equipment management systems.

If interested, please send us your updated resume at

/

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.
Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.
We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.
Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:
+ **Collaboration** - You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
+ **Creativity** - You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value "brainstorming" as an expression.
+ **Empathy -** You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
+ **Integrity** - You willingly receive and give feedback; you are open about what's working and what needs to improve; you admit mistakes openly and share learnings widely.
+ **Judgment** - You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
+ **Purpose** - You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
+ **Resilience** - You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
+ **Selflessness** - You are considerate when searching for new and different ideas; you seek what's best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.
Red River is seeking a Systems Support Engineer II with an active Secret clearance to join our growing team! This position will work onsite with one of our clients in the Lexington, MA area. This person will handle technical support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification, and resolution activities, as well as growing and developing the organization's perception with the customer through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes.
**Minimum Education/Certification/Experience Requirements:**
+ Minimum 3 years of IT (5 years preferred) experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
+ Previous Experience in a fast-paced consulting or MSP environment as plus
+ Active SECRET clearance
**Preferred Education/Certification/Experience:**
+ Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation,
**Knowledge, Skills and Abilities:**
+ High level knowledge of supporting/managing/imaging OS products/devices
+ Windows/Office365 on Mac experience preferred
+ MDM experience with WorkspaceOne and JAMF preferred
+ Experience with imaging process/deployment of workstations
+ Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
+ Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
+ Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
+ Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
+ Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell
+ Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types
+ Ticketing system/SLA experience (ServiceNow preferred)
+ Intermediate knowledge of Backup Solutions (Veeam preferred)
+ Basic understanding of core network components & troubleshooting
+ Maintaining standards and documentation on an ongoing basis as products and technologies evolve
+ Iphone/iOS troubleshooting/configuring
+ Other business duties as assigned
+ Strong consulting and communication skills
+ Confidence and experience in front of client
+ Strong ability to work in a team-based environment
+ Ability to be a self-starter and possess good time management skills
+ Strong ability to manage their ticket queue in tandem with taking client support phone calls
**Essential Elements:**
This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.
This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.
Basic Qualifications:
+ U.S. Citizenship Required
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit ( offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).
**EOE M/F/DISABLED/Vet**
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American's with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact . PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.
_Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our_ _Applicant Tracking_ _System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter._
**Don't see a job you want to apply for? Click '** **Get Started** **' below to send us your resume so we can reach out for future openings!**
Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That's what it means to Rock the Red. Are you ready?
+ We work with purpose, looking to disrupt the status quo in meaningful ways.
+ We act with integrity, showing respect for all and demonstrating our commitment to ethics
+ We value collaboration and work as a team to accomplish goals
+ We elevate creativity, and support curiosity to re-imagine the use of technology
+ We have a strong work ethic, and seek continuous improvement in all we do
+ We embrace philanthropy, working together to drive positive change and lasting impact within communities around us
Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as "Company", "we", "our" or "us") may collect about you, how this information may be used by Company, your privacy rights and the Company's obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.
Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.
We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.
Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:
+ **Collaboration** - You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
+ **Creativity** - You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value "brainstorming" as an expression.
+ **Empathy -** You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
+ **Integrity** - You willingly receive and give feedback; you are open about what's working and what needs to improve; you admit mistakes openly and share learnings widely.
+ **Judgment** - You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
+ **Purpose** - You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
+ **Resilience** - You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
+ **Selflessness** - You are considerate when searching for new and different ideas; you seek what's best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.
We are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, supporting a wide range of clients across industries, environments, and time zones.
As the first point of contact for technical issues, you'll handle inbound calls and assigned tickets from users experiencing challenges with systems, applications, and infrastructure. Whether working independently or collaboratively, your goal is to deliver high-quality customer experiences with empathy, professionalism, and urgency.
In this role, you'll be triaging across diverse customer environments, including on-premises, hybrid, and fully cloud-based infrastructures. The ability to think critically, communicate clearly, and take full ownership of issues through resolution is key.
**This position will operate on the Monday-Friday 8am-430pm shift. The initial training/onboarding period will be conducted on the Monday-Friday 830am-5pm shift.**
**Primary Position Tasks:**
+ Answer incoming support calls and handle tickets assigned through ServiceNow in a prompt, professional manner.
+ Deliver high-quality customer service with a focus on empathy and clear communication during every interaction - phone, chat, or email.
+ Troubleshoot end-user issues related to email, MFA, VPN, and account access in Microsoft 365 and hybrid Active Directory environments.
+ Provide first-level support for desktop and laptop issues, including software errors, printer malfunctions, system slowness, and user profile problems.
+ Resolve basic network and connectivity problems such as remote access failures, shared drive access, Wi-Fi disruptions, and cloud application availability.
+ Quickly assess the issue, gather relevant information, and follow existing knowledge base articles (KBAs) to work toward resolution.
+ Work independently to manage your queue, follow up on tickets, and ensure updates and resolutions are documented clearly and on time.
+ Prioritize tasks based on urgency, business impact, and ticket aging to stay on top of a fast-moving workload.
+ Support multiple clients across different time zones, environments, and technologies - flexibility and adaptability are key.
+ Collaborate closely with your teammates, share information, and assist others when needed to ensure the team's overall success.
+ Escalate recurring or unresolved issues to team leads or senior staff to help identify and resolve root causes.
+ Collaborate with the team and team lead to keep knowledge base articles (KBAs) accurate and up to date, and assist in creating new KBAs when gaps are identified during support.
+ Stay engaged in team meetings, process updates, and training to grow your knowledge and stay aligned with evolving client needs.
**Minimum Education/Certification/Experience Requirements:**
+ Must be a U.S. citizen and able to provide supporting documentation of citizenship or naturalization, as required by customer compliance frameworks (such as CMMC).
+ Minimum of 3 years of experience in IT.
+ Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).
+ In-depth experience diagnosing and resolving technical issues on end-user laptops, including both Windows and macOS systems, with a solid understanding of operating system behavior, user profiles, application conflicts, and common hardware failures.
**Preferred Education/Certification/Experience:**
+ Bachelor's degree in Information Technology, Computer Science, or a related field.
+ Experience working in a fast-paced consulting or MSP environment supporting multiple customers simultaneously.
+ Preferred Certifications: Microsoft 365 Fundamentals (MS-900), Microsoft Azure Fundamentals (AZ-900), CompTIA A+, CompTIA Cloud+, Microsoft 365 Endpoint Administrator Associate (MD-102)
**Knowledge** **,** **Skills** **and Abilities** **:**
+ Strong understanding of Microsoft 365, Azure, and Active Directory in cloud, hybrid, and on-prem environments
+ Solid hands-on experience troubleshooting Windows and macOS laptops, including OS issues, hardware problems, and application errors
+ Working knowledge of end-user technologies such as email, VPN, MFA, printers, remote access, and business-critical software
+ Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established KBAs
+ Strong critical thinking and problem-solving skills with the ability to prioritize tasks in a fast-paced, high-volume support environment
+ Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
+ Demonstrated commitment to delivering high-quality customer service with empathy, patience, and professionalism
+ Strong attention to detail when documenting tickets, following procedures, and tracking issue resolution
+ Proven ability to work independently while also contributing to team goals and collaborating effectively with peers and leads
+ Adaptability to support diverse client environments, learning new tools and technologies as needed
+ Willingness to contribute to maintaining and improving knowledge base content and internal documentation

Basic Qualifications:
+ U.S. Citizenship Required
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit ( offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).
**EOE M/F/DISABLED/Vet**
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American's with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact . PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.
_Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our_ _Applicant Tracking_ _System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter._
**Don't see a job you want to apply for? Click '** **Get Started** **' below to send us your resume so we can reach out for future openings!**
Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That's what it means to Rock the Red. Are you ready?
+ We work with purpose, looking to disrupt the status quo in meaningful ways.
+ We act with integrity, showing respect for all and demonstrating our commitment to ethics
+ We value collaboration and work as a team to accomplish goals
+ We elevate creativity, and support curiosity to re-imagine the use of technology
+ We have a strong work ethic, and seek continuous improvement in all we do
+ We embrace philanthropy, working together to drive positive change and lasting impact within communities around us
Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as "Company", "we", "our" or "us") may collect about you, how this information may be used by Company, your privacy rights and the Company's obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").

System Administration - Tiered Support
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**The Opportunity:**
At CACI, we specialize in providing innovative and secure IT solutions to our clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System Administrator to join our team and help maintain, troubleshoot, and optimize a wide variety of IT systems.
We are seeking a qualified System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems across client/server, storage, network devices, mobile devices, and more. In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical infrastructure.
**Responsibilities:**
As a System Administrator, your key responsibilities will include:
+ Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.
+ Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis.
+ Configuration and management of UNIX, Linux, and Windows operating systems.
+ Installation and maintenance of operating system software and security patches (e.g., IAVA security patches).
+ Managing the configuration, operation, and performance of IT systems and ensuring systems are compliant with security controls.
+ Conducting periodic vulnerability scans and working with security officers to ensure compliance with applicable regulations.
+ Managing user accounts (establishing, modifying, disabling) and ensuring compliance with Identity & Access Control Management (ICAM) policies.
+ Supporting escalation and communication of issue status to agency management and internal customers.
+ Providing analysis and feedback to management for escalated tickets and system optimization.
+ Collaborating with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes and security authorizations.
**Qualifications:**
**Required Skills and Experience:**
+ Bachelor's degree in a technical discipline from an accredited college or university, or 4 additional years of System Administrator (SA) experience in lieu of a degree.
+ 10 years of experience as a System Administrator in programs or contracts of similar scope, type, and complexity.
+ DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification.
+ Computing Environment (CE) Certification (e.g., Microsoft OS, Cent OS, Red Hat OS).
+ 4 years of experience with Service Management (ITSM).
+ If assigned to Desktop & Enclave Services:
+ Understanding of concepts such as mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
+ TS/SCI with Polygraph
**Preferred Skills:**
+ Extensive experience in system administration, particularly in mission-critical IT systems.
+ Strong troubleshooting and diagnostic skills, with the ability to resolve a broad range of system-related issues.
+ Experience with security compliance and patch management in complex environments.
+ Familiarity with the latest ITIL processes for service management and configuration management.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Sr. Associate, System Administration
Job Code: 30246
Job Location: Fort Wayne, IN
Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off
Job Description:
We are seeking a detail-oriented and motivated Windows Administrator with foundational knowledge in managing and supporting Windows operating systems. In this role, you'll be instrumental in providing end-user support and troubleshooting for Fort Wayne secure areas. Your responsibilities will include day-to-day maintenance, upgrading operating systems and applying patches, updating security tools, creating, and setting up user and service accounts. You'll play a critical role in providing technical support and implementing best practices to optimize system performance. Have a willingness to be committed to continuous learning and contributing to a collaborative IT team. Be part of team that looks to ensure our technology keeps pace with industry advancements.
Essential Functions:
+ Support of desktop operating systems; ability to install, configure, and maintain these systems.
+ Understanding of basic networking concepts such as IP addressing, DNS, DHCP, and subnetting. Ability to troubleshoot network connectivity issues.
+ Understanding of fundamental security practices, such as managing permissions and recognizing potential security threats.
+ Collaborative efforts with ISSOs to support audits, maintain STIG compliance, conduct risk assessments, and remediate Nessus/STIG scan findings.
+ System monitoring: Use of tools like Event Viewer, Task Manager, and Performance Monitor to monitor system health and performance.
+ Responsible for implementing security patches, conducting system scans, remediating findings, and participating in audits to ensure system integrity.
+ Committed to supporting critical operations during standard business hours and providing flexible support as needed outside standard hours.
+ Relocate Secure Area IT computing assets as required.
Qualifications:
+ Bachelor's Degree and minimum 2 years of prior relevant experience. Graduate Degree and a minimum of 0 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
+ Current/active Security clearance.
Preferred Additional Skills:
+ CompTIA Security + CE or ability to get one within 6 months
+ Experience with Active Directory (AD)
+ Understanding Group Policy and applying Group Policy Objects (GPOs)
+ PowerShell Scripting
+ Experience with Linux operating systems
#LI-NR1
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English ( or Spanish ( . For information regarding your Right To Work, please click here for English ( or Spanish ( .