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Advanced Launcher Systems - System Administration
98408 Tacoma, Washington
Lockheed Martin
Posted 3 days ago
Job Viewed
Job Description
**Description:** **WHAT WE'RE DOING**
Mid Range Capability (MRC) is the latest mission capability Lockheed Martin developed for Rapid Capabilities and Critical Technologies Office (RCCTO) to help the Army transform into a more agile, multi-domain force. It provides a combined operational capability to address specific threats to penetrate, dis-integrate, and exploit targets critical to the joint fight. This capability helps achieve the Army's modernization goals of speed, range, convergence, decision dominance, and overmatch to defeat adversaries and provide support in multi-domain operations.
**WHO WE ARE**
Lockheed Martin: An Award-Winning Place to Work
**WHO YOU ARE**
The selected candidate will function as a Contractor Logistics Support (CLS) representative within the CLS Team supporting missile launcher systems. This person will perform system administrative functions, software installations/upgrades and provide support to the missile launcher system units relative to equipment maintenance, supply, and hardware. Provide expertise for resolving technical problems, troubleshoots product, and modifying product to customer requirements; including software systems and programs designed for customers (corporate and individual) and government entities. Provide training to customers as part of a team to various military personnel responsible for operating missile launching systems such as the US Army Mid-Range Capability, US Marine Corp Long Range Fires, and/or Navy Vertical Launch Systems.
This position typically requires travel (mostly CONUS, periodically OCONUS) for approximately 50% of the year. This is a fast paced, challenging position for proven high performers and quick learners. The position supports tight deadlines on a frequent basis. Effective and independent performance in a supportive team environment is expected. A Secret clearance is required prior to start.
Additionally, candidate must obtain a passport within the first 60 days of employment. Candidate must be able to maintain a good working relationship with the customer and must be able to deploy to war zone locations if missile launcher system unit is deployed.
**WHY JOIN US**
**Your Health, Your Wealth, Your Life**
As an employee at Lockheed Martin, your health and well being are paramount. From medical insurance, to legal help and tuition reimbursement, we provide benefits to improve your life. Come check out all of the amazing benefits Lockheed Martin has to offer.
Learn more about Lockheed Martin's comprehensive benefits package ( Qualifications:**
- Demonstrated experience with system administration functions, specifically as they relate to products designed and developed for the defense industry.
- Valid CompTIA Security+ certification.
- Demonstrated proficiency using Microsoft Office tools (Word, PowerPoint, Excel, Outlook, Access, etc.).
- Candidate must be willing and able to deploy with the MRC unit(s) to various geographical areas worldwide, including travel assignments to elevated risk locations, and may be required to take post-offer, pre-deployment physicals to determine eligibilities and capabilities as required and defined by government contract.
-A Secret clearance is required prior to start. Additionally, candidate must obtain a passport within the first 60 days of employment.
**Desired Skills:**
- Technical engineering degree and / or military background.
- Experience and detailed understanding of any ground or naval missile launching platforms, to include operational experience (VLS, HIMARS, SeaRAM, THAAD, BMD, PAC-3, etc.).
- Relevant industry standard certifications from CompTIA, Cisco, RedHat, Microsoft (or equivalent).
- Proficient in trouble-shooting, configuring, and managing network software/hardware related to routers, switches, servers, firewalls, virtual machines and implementing access management controls/account management practices, etc.
- Demonstrated ability to review technical manuals, drawings, schematics.
**Security Clearance Statement:** This position requires a government security clearance, you must be a US Citizen for consideration.
**Clearance Level:** Secret
**Other Important Information You Should Know**
**Expression of Interest:** By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
**Ability to Work Remotely:** Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
**Work Schedules:** Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
**Schedule for this Position:** Non- standard 40 hour work week as assigned by leader
**Pay Rate:** The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $81,600 - $143,865. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
**Benefits offered:** Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
**Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.**
**The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.**
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs , and apply for roles that align with your qualifications.
**Experience Level:** Experienced Professional
**Business Unit:** RMS
**Relocation Available:** Possible
**Career Area:** Systems Engineering: Other
**Type:** Full-Time
**Shift:** First
Mid Range Capability (MRC) is the latest mission capability Lockheed Martin developed for Rapid Capabilities and Critical Technologies Office (RCCTO) to help the Army transform into a more agile, multi-domain force. It provides a combined operational capability to address specific threats to penetrate, dis-integrate, and exploit targets critical to the joint fight. This capability helps achieve the Army's modernization goals of speed, range, convergence, decision dominance, and overmatch to defeat adversaries and provide support in multi-domain operations.
**WHO WE ARE**
Lockheed Martin: An Award-Winning Place to Work
**WHO YOU ARE**
The selected candidate will function as a Contractor Logistics Support (CLS) representative within the CLS Team supporting missile launcher systems. This person will perform system administrative functions, software installations/upgrades and provide support to the missile launcher system units relative to equipment maintenance, supply, and hardware. Provide expertise for resolving technical problems, troubleshoots product, and modifying product to customer requirements; including software systems and programs designed for customers (corporate and individual) and government entities. Provide training to customers as part of a team to various military personnel responsible for operating missile launching systems such as the US Army Mid-Range Capability, US Marine Corp Long Range Fires, and/or Navy Vertical Launch Systems.
This position typically requires travel (mostly CONUS, periodically OCONUS) for approximately 50% of the year. This is a fast paced, challenging position for proven high performers and quick learners. The position supports tight deadlines on a frequent basis. Effective and independent performance in a supportive team environment is expected. A Secret clearance is required prior to start.
Additionally, candidate must obtain a passport within the first 60 days of employment. Candidate must be able to maintain a good working relationship with the customer and must be able to deploy to war zone locations if missile launcher system unit is deployed.
**WHY JOIN US**
**Your Health, Your Wealth, Your Life**
As an employee at Lockheed Martin, your health and well being are paramount. From medical insurance, to legal help and tuition reimbursement, we provide benefits to improve your life. Come check out all of the amazing benefits Lockheed Martin has to offer.
Learn more about Lockheed Martin's comprehensive benefits package ( Qualifications:**
- Demonstrated experience with system administration functions, specifically as they relate to products designed and developed for the defense industry.
- Valid CompTIA Security+ certification.
- Demonstrated proficiency using Microsoft Office tools (Word, PowerPoint, Excel, Outlook, Access, etc.).
- Candidate must be willing and able to deploy with the MRC unit(s) to various geographical areas worldwide, including travel assignments to elevated risk locations, and may be required to take post-offer, pre-deployment physicals to determine eligibilities and capabilities as required and defined by government contract.
-A Secret clearance is required prior to start. Additionally, candidate must obtain a passport within the first 60 days of employment.
**Desired Skills:**
- Technical engineering degree and / or military background.
- Experience and detailed understanding of any ground or naval missile launching platforms, to include operational experience (VLS, HIMARS, SeaRAM, THAAD, BMD, PAC-3, etc.).
- Relevant industry standard certifications from CompTIA, Cisco, RedHat, Microsoft (or equivalent).
- Proficient in trouble-shooting, configuring, and managing network software/hardware related to routers, switches, servers, firewalls, virtual machines and implementing access management controls/account management practices, etc.
- Demonstrated ability to review technical manuals, drawings, schematics.
**Security Clearance Statement:** This position requires a government security clearance, you must be a US Citizen for consideration.
**Clearance Level:** Secret
**Other Important Information You Should Know**
**Expression of Interest:** By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
**Ability to Work Remotely:** Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
**Work Schedules:** Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
**Schedule for this Position:** Non- standard 40 hour work week as assigned by leader
**Pay Rate:** The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $81,600 - $143,865. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
**Benefits offered:** Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
**Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.**
**The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.**
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs , and apply for roles that align with your qualifications.
**Experience Level:** Experienced Professional
**Business Unit:** RMS
**Relocation Available:** Possible
**Career Area:** Systems Engineering: Other
**Type:** Full-Time
**Shift:** First
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0
Help Desk Technician
98005 Bellevue, Washington
System One
Posted 4 days ago
Job Viewed
Job Description
Job Title: Help Desk Technician
Location: Bellevue, WA and Everett, WA (local candidates only)
Type: Contract
Compensation: $26 - $35 hourly
Contractor Work Model: Onsite
System One is seeking to contract with a help desk technician for a long-term contract role. The successful candidate will support our client's locations in both Bellevue, WA and Everett, WA and must be local to the area. The role is customer-facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue, WA this role supports both in person and virtual staff requests.
Responsibilities
+ Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
+ Active Directory Account maintenance
+ Managing access to internal and external collaboration spaces
+ PC Lifecycle Management
+ Inventory Receiving, & Tracking
+ Fulfil software requests
+ Business travel support
+ Demonstrate and assist with remote access to our client's resources
+ Support users at Bellevue and Everett location.
+ Assisting with onboarded as assigned
Key Qualifications and Skills
+ Communicate openly and display respect and a desire to foster teamwork.
+ Able to quickly learn and implement new concepts
+ Calm in stressful situations and able to think through those situations to find the best outcome
+ Customer service ability and interpersonal skills
+ Organizational skills
+ Proactive on finding areas within our process that can be improved and making these suggestions to the team
+ Highly adaptable with problem solving
+ The successful candidate will possess a high degree of trust and integrity.
+ Actual position starting level and title will be determined based on assessment of qualifications.
Areas for development include:
+ Supporting customers and clients both in person and remotely
+ Rapid deployment imaging technologies, MDT and SCCM
+ Windows 1011 in a domain-managed environment
+ A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
+ General understanding of Multi-Factor Authentication methods.
+ A general understanding of modern Information Security principles and practices
+ Experience with a commercial ticketing system JIRA
+ An understanding of desktop and laptop hardware
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-
#LI-
#DI-
Ref: #161-Managed Staffing Charlotte
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Location: Bellevue, WA and Everett, WA (local candidates only)
Type: Contract
Compensation: $26 - $35 hourly
Contractor Work Model: Onsite
System One is seeking to contract with a help desk technician for a long-term contract role. The successful candidate will support our client's locations in both Bellevue, WA and Everett, WA and must be local to the area. The role is customer-facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue, WA this role supports both in person and virtual staff requests.
Responsibilities
+ Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
+ Active Directory Account maintenance
+ Managing access to internal and external collaboration spaces
+ PC Lifecycle Management
+ Inventory Receiving, & Tracking
+ Fulfil software requests
+ Business travel support
+ Demonstrate and assist with remote access to our client's resources
+ Support users at Bellevue and Everett location.
+ Assisting with onboarded as assigned
Key Qualifications and Skills
+ Communicate openly and display respect and a desire to foster teamwork.
+ Able to quickly learn and implement new concepts
+ Calm in stressful situations and able to think through those situations to find the best outcome
+ Customer service ability and interpersonal skills
+ Organizational skills
+ Proactive on finding areas within our process that can be improved and making these suggestions to the team
+ Highly adaptable with problem solving
+ The successful candidate will possess a high degree of trust and integrity.
+ Actual position starting level and title will be determined based on assessment of qualifications.
Areas for development include:
+ Supporting customers and clients both in person and remotely
+ Rapid deployment imaging technologies, MDT and SCCM
+ Windows 1011 in a domain-managed environment
+ A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
+ General understanding of Multi-Factor Authentication methods.
+ A general understanding of modern Information Security principles and practices
+ Experience with a commercial ticketing system JIRA
+ An understanding of desktop and laptop hardware
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-
#LI-
#DI-
Ref: #161-Managed Staffing Charlotte
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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1
Senior Help Desk Technician
98438 Mcchord Afb, Washington
Koniag Government Services
Posted 8 days ago
Job Viewed
Job Description
Koniag IT Systems, a Koniag Government Services company, is seeking a Senior Help Desk Technician with a Secret security clearance to support KITS and our government customer at Joint Base Lewis McChord, WA.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag IT Systems, is a Senior Help Desk Technician seeking to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will resolve computer software and hardware problems and serve as the first point of contact for customer concerns.
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
**The Help Desk Staff will be responsible for:**
+ Analyzing problems and providing technical assistance to end users
+ Studying and resolving computer software and hardware problems
+ Determining whether problems are caused by hardware, software, or system issues
+ Supporting triage meetings to collect information about user issues
+ Receiving telephone calls and emails from users experiencing problems
+ Responding to customers and troubleshooting their issues
+ Providing technical support and training to customers
+ Maintaining documentation of customer interactions
+ Following up with customers as needed
+ Handling customer complaints and providing appropriate solutions
+ Processing customer accounts and filing documents accordingly
**Education and Experience:**
+ Five (5) + years of experience in supporting Information Technology
**Required Skills and Competencies:**
+ Good problem-solving, analytical, and team-working skills
+ Excellent communication and interpersonal skills
**Clearance requirement:**
+ Secret clearance required
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Help Desk Support Tech**
**Pay Type** **Hourly**
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag IT Systems, is a Senior Help Desk Technician seeking to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will resolve computer software and hardware problems and serve as the first point of contact for customer concerns.
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
**The Help Desk Staff will be responsible for:**
+ Analyzing problems and providing technical assistance to end users
+ Studying and resolving computer software and hardware problems
+ Determining whether problems are caused by hardware, software, or system issues
+ Supporting triage meetings to collect information about user issues
+ Receiving telephone calls and emails from users experiencing problems
+ Responding to customers and troubleshooting their issues
+ Providing technical support and training to customers
+ Maintaining documentation of customer interactions
+ Following up with customers as needed
+ Handling customer complaints and providing appropriate solutions
+ Processing customer accounts and filing documents accordingly
**Education and Experience:**
+ Five (5) + years of experience in supporting Information Technology
**Required Skills and Competencies:**
+ Good problem-solving, analytical, and team-working skills
+ Excellent communication and interpersonal skills
**Clearance requirement:**
+ Secret clearance required
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Help Desk Support Tech**
**Pay Type** **Hourly**
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2
Sr. Electrical Engineer, Product Support - Power Electronics Systems (2025-051)
98033 Kirkland, Washington
Astronics
Posted 6 days ago
Job Viewed
Job Description
Sr. Electrical Engineer, Product Support - Power Electronics Systems )
Astronics Subsidiary Astronics AES
Location Kirkland, WA
Description
**Astronics Advanced Electrical Systems** (AES) is seeking a **Sr. Electrical Engineer, Product Support - Power Electronics Systems** to join our Airborne Power Control (APC) Product Team in **Kirkland, WA** . This is an on-site position.
If you're passionate about making an impact and driving innovation with a forward-thinking company that stays at the forefront of the latest technologies in the aircraft industry-and has been **recognized as one of Washington's Best Places to Work for 16 consecutive years** -please read on!
**Job Summary**
The **Senior Electrical Engineer, Product Support - Power Electronics Systems** will provide engineering support across the design, development, production, and customer support phases of **Aircraft Power Control (APC) power electronics systems** . This role focuses on applying a strong understanding of electrical circuits and components to prevent and resolve manufacturing and field issues, identify root causes and implement corrective actions, drive design and process improvements, address component obsolescence, and conduct verification testing for design changes.
**Key Responsibilities**
**Technical Support & Troubleshooting**
+ Perform hands-on engineering support for airborne electrical products.
+ Address and resolve manufacturing and field-related issues, ensuring minimal impact to production and customer operations.
+ Evaluate and propose design and process improvements, especially in response to recurring or high-impact issues.
**Product Design & Verification**
+ Assist with the evaluation and resolution of component obsolescence and propose suitable alternatives.
+ Conduct verification testing and analysis related to design changes or performance concerns.
+ Operate standard lab equipment for design validation and electrical circuit testing.
**Preventive Engineering**
+ Proactively identify potential technical risks before product release to production.
+ Support the transition from development to production by evaluating design robustness and manufacturability.
**Root Cause Analysis & Corrective Actions**
+ Lead and contribute to root cause investigations for product failures.
+ Define and implement corrective actions in coordination with cross-functional teams.
**Documentation & Data Review**
+ Review, prepare, and analyze engineering documents, test data, and technical drawings.
+ Ensure accuracy, consistency, and compliance with applicable standards.
**Component Engineering & Alternatives**
+ Coordinate efforts related to the identification and integration of alternate components due to obsolescence or supply chain constraints.
+ Support related qualification and design verification testing.
**Project Participation & Collaboration**
+ Collaborate with design, manufacturing, and quality teams in the analysis, development, and qualification of products.
+ Organize and participate in cross-functional design and improvement initiatives.
**Minimum Qualifications**
+ Bachelor's degree in Electrical or Electronics Engineering from an accredited institution.
+ Strong knowledge of **electronic/electrical circuits** and components, with the ability to analyze schematics and circuit operations.
+ Familiarity with DO-160 and other industry standards.
+ Proficiency in **schematic tools, enterprise tools, and standard simulation software** .
+ Demonstrates **proficiency** (typically five+ years of direct experience with the above responsibilities.
**Employment Eligibility Requirements**
+ As a US Department of Defense Contractor, Astronics is bound by International Traffic in Arms Regulations (ITAR). **Must be a US Person under ITAR** to be eligible.
+ An offer of employment is contingent on successfully passing a pre-employment background screen and **drug test which includes screening for the use of cannabi** s.
**Base salary range is $102,687 - $54,031** **per year.** (Mid-point is 128,359).
**Astronics AES offers a competitive benefits package including:**
+ **Stay Healthy -** Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity
+ **Save for the Future -** 401K & Employee Stock Purchase Plan
+ **Find Balance -** Employee Assistance Program, work/life balance culture
+ **Time for You -** Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year
Position Requirements
See above
Full-Time/Part-Time Full-Time
About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics.
We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision.
EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
This position is currently accepting applications.
Astronics Subsidiary Astronics AES
Location Kirkland, WA
Description
**Astronics Advanced Electrical Systems** (AES) is seeking a **Sr. Electrical Engineer, Product Support - Power Electronics Systems** to join our Airborne Power Control (APC) Product Team in **Kirkland, WA** . This is an on-site position.
If you're passionate about making an impact and driving innovation with a forward-thinking company that stays at the forefront of the latest technologies in the aircraft industry-and has been **recognized as one of Washington's Best Places to Work for 16 consecutive years** -please read on!
**Job Summary**
The **Senior Electrical Engineer, Product Support - Power Electronics Systems** will provide engineering support across the design, development, production, and customer support phases of **Aircraft Power Control (APC) power electronics systems** . This role focuses on applying a strong understanding of electrical circuits and components to prevent and resolve manufacturing and field issues, identify root causes and implement corrective actions, drive design and process improvements, address component obsolescence, and conduct verification testing for design changes.
**Key Responsibilities**
**Technical Support & Troubleshooting**
+ Perform hands-on engineering support for airborne electrical products.
+ Address and resolve manufacturing and field-related issues, ensuring minimal impact to production and customer operations.
+ Evaluate and propose design and process improvements, especially in response to recurring or high-impact issues.
**Product Design & Verification**
+ Assist with the evaluation and resolution of component obsolescence and propose suitable alternatives.
+ Conduct verification testing and analysis related to design changes or performance concerns.
+ Operate standard lab equipment for design validation and electrical circuit testing.
**Preventive Engineering**
+ Proactively identify potential technical risks before product release to production.
+ Support the transition from development to production by evaluating design robustness and manufacturability.
**Root Cause Analysis & Corrective Actions**
+ Lead and contribute to root cause investigations for product failures.
+ Define and implement corrective actions in coordination with cross-functional teams.
**Documentation & Data Review**
+ Review, prepare, and analyze engineering documents, test data, and technical drawings.
+ Ensure accuracy, consistency, and compliance with applicable standards.
**Component Engineering & Alternatives**
+ Coordinate efforts related to the identification and integration of alternate components due to obsolescence or supply chain constraints.
+ Support related qualification and design verification testing.
**Project Participation & Collaboration**
+ Collaborate with design, manufacturing, and quality teams in the analysis, development, and qualification of products.
+ Organize and participate in cross-functional design and improvement initiatives.
**Minimum Qualifications**
+ Bachelor's degree in Electrical or Electronics Engineering from an accredited institution.
+ Strong knowledge of **electronic/electrical circuits** and components, with the ability to analyze schematics and circuit operations.
+ Familiarity with DO-160 and other industry standards.
+ Proficiency in **schematic tools, enterprise tools, and standard simulation software** .
+ Demonstrates **proficiency** (typically five+ years of direct experience with the above responsibilities.
**Employment Eligibility Requirements**
+ As a US Department of Defense Contractor, Astronics is bound by International Traffic in Arms Regulations (ITAR). **Must be a US Person under ITAR** to be eligible.
+ An offer of employment is contingent on successfully passing a pre-employment background screen and **drug test which includes screening for the use of cannabi** s.
**Base salary range is $102,687 - $54,031** **per year.** (Mid-point is 128,359).
**Astronics AES offers a competitive benefits package including:**
+ **Stay Healthy -** Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity
+ **Save for the Future -** 401K & Employee Stock Purchase Plan
+ **Find Balance -** Employee Assistance Program, work/life balance culture
+ **Time for You -** Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year
Position Requirements
See above
Full-Time/Part-Time Full-Time
About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics.
We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision.
EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
This position is currently accepting applications.
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3
Assistant Technical Support
98073 Snoqualmie, Washington
Securitas Security Services USA, Inc.
Posted 4 days ago
Job Viewed
Job Description
Position: Assistant Technical Support and Trainer Location: Redmond, WAFLSA: ExemptSalary: $90,000-$100,000 SUMMARYThe Assistant Technical Support and Trainer responsibilities include technical troubleshooting of equipment and software for the teams responsible for building access control across the globe. This position will also own internal training initiatives and onboarding for new hires. They will participate in a high amount of interaction between various business units to bring certain projects, initiatives, and/or issues to a resolved state in a timely manner, as well as responding to higher level/technical requests in person or via email. ESSENTIAL FUNCTIONS:· Provide Tier 1-3 technical support to the Access Management Team (i.e. troubleshooting network or software issues, procurement of hardware, reviewing specifications to ensure compliance). · Provide Tier 2-3 support for access management issues or requests. This may include escalating Tier 3 items to various teams to coordinate support for internal tools. (i.e. access level configurations, area access manager permissions, urgent access escalations).· Assist the Access Management Team with integrating new tools and processes before being released in a live environment.· Provide initial onboard training to all new internal team members on all systems and tools required to function in the identified role. Including, but not limited to, new and/or existing internal tools and processes which may require travel.· Work with external teams, including Lenel Systems Support, and client teams to resolve any access control issues that are identified.· Provide support to global teams that manage access control in their regions to ensure success in their daily operations. This may include support for access control tools used, drafting communications, maintaining the SharePoint with updated supporting documentation and policies. · Monitor various email inboxes, and ticket queues, to quickly identify and resolve issues.· Provide assistance with procedural review, analysis, and process deployment for the team.· Maintain an in-depth knowledge of all established policies/procedures. · Run, export, extrapolate, and audit data for monthly reports for the client business groups.· Depending on the needs of the business, customer service responsibilities related to badge distribution may be required.KEY COMPETENCIES· High attention to detail and well-developed organizational skills.· Ability to identify key issues and escalate as needed.· Ability to work with external teams in a professional and courteous manner.· Able to work in a fast-paced environment while effectively making decisions.· Ability to learn new technically involved tasks as needed.· Proficient problem solving, analysis, and research skills.· Ability to work in a team environment and able to complete tasks in a timely manner.· Ability to work independently with little to no supervision.· Positive customer service experience with strong listening skills and patience.· Ability to work professionally and productively with others.· Excellent communications skills, written and verbal, with a strong understanding of English grammar and composition. MINIMUM HIRING STANDARDS· Must be at least 18 years of age.· Must have a reliable means of communication.· Must have a reliable means of transportation (public or private).· Must have the legal right to work in the United States.· Must have the ability to speak, read, and write English.· Must have a High School Diploma or GED.· Must be willing to participate in the Company's pre-employment screening process, including drug screening and a background investigation.EDUCATION AND EXPERIENCE· Associate degree and 3+ years of work experience in a related field that demonstrates high-level support experience leveraging technology and systems. An equivalent combination of education, certifications, and/or experience
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
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4
Technical Support Engineer
98073 Snoqualmie, Washington
Microsoft Corporation
Posted 4 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Business Integration**
+ Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Product/Process Improvement**
+ Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
+ Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
+ Translates feedback and creates processes and workflows for case resolution.
**Readiness**
+ Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Response and Resolution**
+ Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
+ Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Citizenship & Citizenship Verification:** This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications.
+ Knowledge of Purview Security & Compliance or equivalent technologies.
+ Basic knowledge of networking protocols and endpoint behavior.
+ Familiarity with network traces or browser dev tools to analyze HTTP traffic.
+ Understanding of regular expression (REGEX).
+ SC 900 certification.
+ PowerShell or scripting skills.
+ Willing to participate in a 24x7x365 on-call rotation
Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $85,100 - $69,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 112,000 - 185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until November 3rd, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Business Integration**
+ Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Product/Process Improvement**
+ Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
+ Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
+ Translates feedback and creates processes and workflows for case resolution.
**Readiness**
+ Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Response and Resolution**
+ Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
+ Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Citizenship & Citizenship Verification:** This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications.
+ Knowledge of Purview Security & Compliance or equivalent technologies.
+ Basic knowledge of networking protocols and endpoint behavior.
+ Familiarity with network traces or browser dev tools to analyze HTTP traffic.
+ Understanding of regular expression (REGEX).
+ SC 900 certification.
+ PowerShell or scripting skills.
+ Willing to participate in a 24x7x365 on-call rotation
Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $85,100 - $69,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 112,000 - 185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until November 3rd, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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5
Technical Support Eng
Washington, Washington
Canon USA & Affiliates
Posted 10 days ago
Job Viewed
Job Description
**Technical Support Eng - req1564**
**OVERVIEW**
Provide modality-specific technical service support within a prescribed region to Field Service Engineers (FSE) and Technical Support Specialists (TSS) for resolution of complex customer situations. Recommendations and actions should be focused to drive the region to technical self reliance.
May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance.
Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered.
**RESPONSIBILITIES**
+ Provide on-site and phone support to FSE and TSS to address installation, application and technical issues.
+ Provide second-level support in escalated issues. Escalate issues to National Technical Support (NTS) per protocol.
+ Participate in Technical Operations modality conference calls and ensure that region FSEs are fully informed of the latest information and developments.
+ Regularly review all Field Service Memos and other technical documentation posted on the Service Information System (SIS) and ensure region FSEs fully understand their content.
+ Participate in the installation of new products within the region.
+ Support the Beta testing of Field Maintenance Instructions (FMIs) occurring within the zone. Monitor the status and facilitate the completion of all FMIs within the region.
+ Work with NTS to ensure all Veterans Administration sites are ready for inspection; support each inspection on-site.
+ Monitor sites experiencing abnormally high numbers of service calls and conduct site audits, as appropriate, to uncover underlying causes.
+ Conduct on-the-job-training within the region to help develop a team of senior region modality FSEs to assist other FSEs when the region specialist is unavailable. Mentor FSEs who have failed or struggled in a class at the Training Academy.
+ Define FSE training needs and recommend actions to zone management. Provide supplemental technical training and local seminars related to installation, troubleshooting skills and new product introductions.
+ Review and evaluate systems in terms of image quality and system performance. Implement and monitor field service enhancements and programs (re: InnerVision).
+ Gather input for defining product issues and document concerns. Consult with zone management team in escalating product issues to NTS.
+ Provide timely and accurate technical documentation on assigned projects. Distribute appropriate technical information to the front line staff. Network with other zones to share technical information.
+ Support zone service marketing efforts.
+ Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
+ Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
+ Escalates technical issues and inquiries, as needed.
+ Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
+ Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
+ Contributes to and generates knowledge articles per P&P.
**QUALIFICATIONS**
+ Demonstrated applications knowledge with proven ability to resolve issues caused by basic technologist errors.
+ Proven ability in developing and maintaining effective internal and external working relationships.
+ Must maintain active motor vehicle/driver's license from the state where the employee resides.
+ 4 Year / Bachelor's Degree in BSEE degree or equivalent work experience in lieu of degree
+ 5 years required servicing one or more of the following modalities: Ultrasound, CT, MR, Nuclear, and/or X-Ray/Vascular. In-depth knowledge of two or more products within a specific modality. Prior field Technical Support experience
+ 7 years preferred servicing one or more of the following modalities: Ultrasound, CT, MR, Nuclear, and/or X-Ray/Vascular. In-depth knowledge of two or more products within a specific modality. Prior field Technical Support experience
+ Canon Medical Systems in XR/VL is required.
+ PayInformation: Min $96,000 to Max $155,200 annual equivalency (FSE) DOE.
#LI-RS1
#LI-Remote
**_About us!_**
_Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._
**OVERVIEW**
Provide modality-specific technical service support within a prescribed region to Field Service Engineers (FSE) and Technical Support Specialists (TSS) for resolution of complex customer situations. Recommendations and actions should be focused to drive the region to technical self reliance.
May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance.
Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered.
**RESPONSIBILITIES**
+ Provide on-site and phone support to FSE and TSS to address installation, application and technical issues.
+ Provide second-level support in escalated issues. Escalate issues to National Technical Support (NTS) per protocol.
+ Participate in Technical Operations modality conference calls and ensure that region FSEs are fully informed of the latest information and developments.
+ Regularly review all Field Service Memos and other technical documentation posted on the Service Information System (SIS) and ensure region FSEs fully understand their content.
+ Participate in the installation of new products within the region.
+ Support the Beta testing of Field Maintenance Instructions (FMIs) occurring within the zone. Monitor the status and facilitate the completion of all FMIs within the region.
+ Work with NTS to ensure all Veterans Administration sites are ready for inspection; support each inspection on-site.
+ Monitor sites experiencing abnormally high numbers of service calls and conduct site audits, as appropriate, to uncover underlying causes.
+ Conduct on-the-job-training within the region to help develop a team of senior region modality FSEs to assist other FSEs when the region specialist is unavailable. Mentor FSEs who have failed or struggled in a class at the Training Academy.
+ Define FSE training needs and recommend actions to zone management. Provide supplemental technical training and local seminars related to installation, troubleshooting skills and new product introductions.
+ Review and evaluate systems in terms of image quality and system performance. Implement and monitor field service enhancements and programs (re: InnerVision).
+ Gather input for defining product issues and document concerns. Consult with zone management team in escalating product issues to NTS.
+ Provide timely and accurate technical documentation on assigned projects. Distribute appropriate technical information to the front line staff. Network with other zones to share technical information.
+ Support zone service marketing efforts.
+ Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
+ Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
+ Escalates technical issues and inquiries, as needed.
+ Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
+ Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
+ Contributes to and generates knowledge articles per P&P.
**QUALIFICATIONS**
+ Demonstrated applications knowledge with proven ability to resolve issues caused by basic technologist errors.
+ Proven ability in developing and maintaining effective internal and external working relationships.
+ Must maintain active motor vehicle/driver's license from the state where the employee resides.
+ 4 Year / Bachelor's Degree in BSEE degree or equivalent work experience in lieu of degree
+ 5 years required servicing one or more of the following modalities: Ultrasound, CT, MR, Nuclear, and/or X-Ray/Vascular. In-depth knowledge of two or more products within a specific modality. Prior field Technical Support experience
+ 7 years preferred servicing one or more of the following modalities: Ultrasound, CT, MR, Nuclear, and/or X-Ray/Vascular. In-depth knowledge of two or more products within a specific modality. Prior field Technical Support experience
+ Canon Medical Systems in XR/VL is required.
+ PayInformation: Min $96,000 to Max $155,200 annual equivalency (FSE) DOE.
#LI-RS1
#LI-Remote
**_About us!_**
_Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._
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6
Biomedical Technical Support
98213 Everett, Washington
Fortive Corporation
Posted 11 days ago
Job Viewed
Job Description
**Role Overview**
This role is primarily focused on Biomedical Testing, providing technical support for biomed engineers testing medical devices in hospital and lab environments. The Technical Support Engineer will troubleshoot, test, evaluate and support the users of medical device testers while supporting R&D, Product Management, and customer training initiatives. The Biomed engineer should provide expert assistance on hardware, software ensuring optimal performance and user satisfaction.
**Primary Responsibilities**
+ Diagnose, troubleshoot, and resolve hardware and software issues related to medical device testers in Fluke Biomedical labs.
+ Execute hands-on testing, debugging, and evaluation of medical device testers together with infusion pumps, ventilators, defibrillators, electrical surgery units, etc.
+ Maintain lab equipment, perform regular calibrations, and ensure compliance with safety and regulatory standards.
+ Provide biomedical/technical Support via tickets, emails, and phone.
+ Support service & calibration, production teams, customer service, and quality engineers.
+ Collaborate with R&D teams during early-stage development for HW/SW testing.
+ Provide feedback to Product Management on device performance and usability.
+ Document testing, debugging, and testing results accurately (DMVM sheets, procedural documents, reports).
+ Support with training to channel partners and customers on device usage and best practices.
+ Handle customer complaints related to device performance, collaborating with quality teams.
+ Support hospital-based testing scenarios and field evaluations as required.
**Basic Requirements**
+ Bachelor's degree in biomedical engineering or equivalent
+ A few years of Biomedical testing experience in a hospital or equal setting
+ Proficiency with Biomedical devices and medical device testing
+ Proficiency in reading, interpreting, and applying service manuals and technical documentation for medical devices
+ Proficiency with computers, operating systems, software, and hardware troubleshooting
+ Basic knowledge in ISO standards and compliance (ANSI/AAMI ES-1, IEC62353, IEC60601-1, AS/NZS 3551)
+ Experience within product testing, calibration, or metrology within healthcare and radiation testing
+ Ability to read and interpret technical manuals, schematics, and technical documents
+ Familiarity with CRM or ticketing systems (preferred Zendesk)
+ Strong problem solving, analytical, oral, and written communication skills
+ Must be fluent in English; Spanish proficiency is a plus
+ Good knowledge in Microsoft Office
+ Ability to work independently while collaborating with peers and other professionals
+ A good and flexible team player
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Fluke Health Solutions**
Comprised of four industry leaders-Fluke Biomedical, LANDAUER, RaySafe, and Victoreen - Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe.
Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals.
At FHS, we believe in your potential - your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
**Pay Range**
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
This role is primarily focused on Biomedical Testing, providing technical support for biomed engineers testing medical devices in hospital and lab environments. The Technical Support Engineer will troubleshoot, test, evaluate and support the users of medical device testers while supporting R&D, Product Management, and customer training initiatives. The Biomed engineer should provide expert assistance on hardware, software ensuring optimal performance and user satisfaction.
**Primary Responsibilities**
+ Diagnose, troubleshoot, and resolve hardware and software issues related to medical device testers in Fluke Biomedical labs.
+ Execute hands-on testing, debugging, and evaluation of medical device testers together with infusion pumps, ventilators, defibrillators, electrical surgery units, etc.
+ Maintain lab equipment, perform regular calibrations, and ensure compliance with safety and regulatory standards.
+ Provide biomedical/technical Support via tickets, emails, and phone.
+ Support service & calibration, production teams, customer service, and quality engineers.
+ Collaborate with R&D teams during early-stage development for HW/SW testing.
+ Provide feedback to Product Management on device performance and usability.
+ Document testing, debugging, and testing results accurately (DMVM sheets, procedural documents, reports).
+ Support with training to channel partners and customers on device usage and best practices.
+ Handle customer complaints related to device performance, collaborating with quality teams.
+ Support hospital-based testing scenarios and field evaluations as required.
**Basic Requirements**
+ Bachelor's degree in biomedical engineering or equivalent
+ A few years of Biomedical testing experience in a hospital or equal setting
+ Proficiency with Biomedical devices and medical device testing
+ Proficiency in reading, interpreting, and applying service manuals and technical documentation for medical devices
+ Proficiency with computers, operating systems, software, and hardware troubleshooting
+ Basic knowledge in ISO standards and compliance (ANSI/AAMI ES-1, IEC62353, IEC60601-1, AS/NZS 3551)
+ Experience within product testing, calibration, or metrology within healthcare and radiation testing
+ Ability to read and interpret technical manuals, schematics, and technical documents
+ Familiarity with CRM or ticketing systems (preferred Zendesk)
+ Strong problem solving, analytical, oral, and written communication skills
+ Must be fluent in English; Spanish proficiency is a plus
+ Good knowledge in Microsoft Office
+ Ability to work independently while collaborating with peers and other professionals
+ A good and flexible team player
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Fluke Health Solutions**
Comprised of four industry leaders-Fluke Biomedical, LANDAUER, RaySafe, and Victoreen - Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe.
Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals.
At FHS, we believe in your potential - your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
**Pay Range**
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
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7
Technical Support Lead
98101 Seattle, Washington
$85000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly expanding software company known for its innovative solutions, is seeking an experienced and motivated Technical Support Lead to manage their global support operations. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for leading a team of technical support specialists, ensuring the delivery of exceptional customer service and timely resolution of technical issues for our diverse client base. Your duties will include overseeing the daily operations of the support team, setting performance goals, monitoring key metrics (e.g., response time, resolution rate, customer satisfaction), and providing ongoing coaching and development to team members. You will also act as a point of escalation for complex technical problems, conduct root cause analysis, and collaborate with engineering and product teams to identify and address underlying issues. Developing and maintaining support documentation, knowledge base articles, and training materials will be a key responsibility. The ideal candidate will have a strong technical background, extensive experience in customer support or technical helpdesk environments, and proven leadership abilities. Proficiency in CRM software and ticketing systems is essential. Excellent communication, problem-solving, and interpersonal skills are a must. Experience supporting SaaS products or complex software applications is highly desirable. If you are passionate about technology, dedicated to customer satisfaction, and possess strong leadership qualities, this is an excellent opportunity to shape the support experience for a growing company. Join our client and lead a high-performing remote support team, contributing to the overall success and satisfaction of our users.
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8
Technical Support Specialist
98101 Seattle, Washington
$55000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their bustling helpdesk team in Seattle, Washington . This role is critical in providing timely and effective technical assistance to our diverse user base, ensuring a seamless and positive experience with our products and services. The ideal candidate will possess excellent troubleshooting skills, a patient demeanor, and a passion for resolving technical issues. You will be the first point of contact for customers experiencing hardware, software, or network-related problems. Responsibilities include diagnosing and resolving technical issues via phone, email, and chat, documenting support interactions accurately, and escalating complex issues to higher-level support teams when necessary. You will also be responsible for guiding users through installation, configuration, and troubleshooting steps, and contributing to the development of a comprehensive knowledge base of FAQs and solutions. Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Experience with IT ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools is highly advantageous. The ability to explain technical concepts clearly and concisely to non-technical users is paramount. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is required. Previous experience in a customer support or helpdesk role is strongly preferred. This position is based in Seattle, Washington and operates on a hybrid work model, offering a balance between in-office collaboration and remote flexibility. We are looking for an enthusiastic individual who is committed to providing exceptional customer service and has a strong desire to learn and grow within the IT support field. If you are a problem-solver with a knack for technology and a commitment to customer satisfaction, we encourage you to apply.
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9