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Serves as a liaison to members and providers in resolving member services issues. Provides information to Community First Health Plan members by phone. Ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) related po Medical, Representative, Member Services, Retail, Healthcare, Health

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• Oversee vendors handling adverse event (AE) and product quality complaint (PQC) intake and processing.
• Ensure compliance with global regulations (FDA, ICH, EMEA, MHRA) and Client's standards.
• Monitor vendor performance on quality, compliance, and productivity metrics.
• Support audits, inspections, and training programs (including train-the-trainer and refresher courses).
• Act as a subject matter expert on AE/PQC intake and liaise with internal teams for process improvements.
• Review case documentation for accuracy and provide constructive feedback.

• Bachelor's degree in Nursing (RN/BSN), Pharmacy (BS Pharm/PharmD), or related field.
• 2-4 years of clinical healthcare experience; pharmaceutical industry or contact center experience preferred.
• Strong understanding of pharmacovigilance and regulatory guidelines (FDA, ICH, etc.).
• Excellent communication, documentation, and problem-solving skills.
• Proven ability to manage vendor relationships and deliver process improvements.

• Pharmacovigilance Oversight
• Adverse Event Reporting
• Product Quality Complaints
• Regulatory Compliance (FDA
• ICH)
• Vendor Management

• Recruiter
• Email
• Phone
• Deepak Arya

Full-Time, Nights

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: RN - Acute Care - System

REPORTS TO POSITION: Department Manager/Director

DEPARTMENT: Varies

DATE LAST REVIEWED: June 30, 2017

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTSUMMARY: The Acute Care RN positions include bedside RNs on various units throughout St. Charles Health System. These departments include Med/Surg, Medical, Surgical, Ortho/Neuro, Pediatrics, Inpatient Rehab and Med/Surg floats. These departments provide 24/7 specialized care to patients throughout their hospitalization and discharge.

POSITION OVERVIEW: The RN provides quality patient and family centered care as a member of the health care team in accordance with St. Charles Health System mission, philosophy, policies, and procedures. Applies standards for professional nursing practice and focuses clinical care to enhance the experience for patients, families, and all others. As a nurse, this position will oversee the work of other caregivers, providing specific care to assigned patient(s) throughout the shift, as required under the scope of the RN licensure.

ESSENTIAL FUNCTIONS AND DUTIES:

Maintains and demonstrates an in-depth knowledge of nursing principles, practices, standards, and techniques and applies this knowledge in accordance with St. Charles Health System policies and procedures and within laws and regulations governing nursing practice in the State of Oregon.

Assesses the patient's condition and needs using critical thinking and clinical judgment: sets outcomes; implements appropriate nursing actions and collaborates with other disciplines to meet the patient's/family's physical, emotional, spiritual, social, and intellectual needs; and evaluates patient's progress.

Calculates dosages and administers medications accurately in accordance with St. Charles Health System policies and procedures for medication administration.

Documents all patient care with proficiency in compliance with hospital policies, procedures and regulatory agencies.

Demonstrates awareness of and supports St. Charles departmental and operating unit goals through participation in continuous quality improvement and departmental activities.

Participates in activities that promote professional growth and development of self and others.

Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, and guests.

Identifies work-related problems with possible solutions and implements solution(s) within scope of practice, as appropriate.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.

Participates in creating intentional relationships and demonstrates focused attitudes and behaviors that enhance the care experience.

Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patient's care, asking the patient his or her preferred name, sitting with the patient to determine his or her care goals, active listening, communicating effectively and appropriately through touch, eye contact, etc.

Provides and maintains a safe environment for caregivers, patients and guests

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

Performs stand by callback as assigned. Varies by department.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: As required by RN licensure.

Preferred: BSN

LICENSURE/CERTIFICATION/REGISTRATION

Required: Current Oregon RN license

AHA Basic Life Support for Healthcare Provider certification.
Preferred: Department specific acute care certification. (i.e. CNRN, ONC, RNC, OCN, CRRN )

EXPERIENCE

Required: N/A
Preferred: Department specific acute care experience.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

General:

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.

Excellent organizational and multi-tasking skills.

Strong teamwork and collaborative skills.

Strong analytical, problem solving and decision making skills.

Basic to intermediate ability and experience with computer applications, specifically electronic medical records system and MS Office.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds. The use and operation of a motor vehicle for Home Health and Wound Caregivers. Occasionally (25%): Bending, stooping/kneeling/crouching, climbing ladder/step-stool (varies by area), reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, grasping/squeezing, ability to hear whispered speech level. Rarely (10%): Climbing stairs. Never (0%): Climbing ladder/step-stool (varies by area), operation of a motor vehicle. Exposure to Elemental Factors Rarely (10%): Wet/slippery area, chemical solution. Never (0%): Heat, cold, noise, dust, vibration, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP

Schedule Weekly Hours:
36

Caregiver Type:
Regular

Shift:
Third Shift (United States of America)

Is Exempt Position?
No

Job Family:
REGISTERED NURSE ACUTE CARE

Scheduled Days of the Week:
Variable; includes every other weekend and holidays

Shift Start & End Time:

This position focuses on delivering patient care throughout the perioperative experience in an Operating Room environment. The role involves assisting the surgical team and maintaining a safe, efficient, and organized work area.

Responsibilities

• Participate in surgery by preparing and organizing instruments, supplies, and equipment as required.
• Assist the surgeon with patient positioning, movement, and transportation as necessary.
• Perform counts with the circulating nurse according to Operating Room policy.
• Manage intraoperative medications and surgical specimens in accordance with hospital policy.
• Contribute to room turnover activities, including decontamination of instrumentation and equipment.
• Collaborate with peers and colleagues to maintain a positive work environment and improve quality of care.
• Remain knowledgeable about service-specific equipment and ensure safe and efficient utilization.

Physical Requirements

The successful candidate will be able to work in a semi-restricted and restricted environment, withstand prolonged exposure to hot surgical lights, and lift patients and heavy equipment as required.

Skills and Abilities

Excellent communication and interpersonal skills are essential for this role, along with basic knowledge of anatomy, physiology, medical terminology, microbiology, and pharmacology.

Working Conditions

The role requires frequent contact with patients, physicians, and nursing staff, as well as exposure to hazardous chemicals, blood, and bodily fluids.

Education and Qualifications

A high school diploma or equivalent is required, along with certification as a Surgical Technologist (CST) after July 1, 2013.

The U.S. Army offers a career path for those interested in medical services and leadership development.

As an Army Medic Specialist, you will be responsible for providing emergency medical treatment on the battlefield and primary care. This involves instructing Soldiers on Combat Lifesaver/First Responder training, managing medical supplies and equipment, and collaborating with other military personnel to ensure effective medical response.

To be eligible for this position, you must meet the minimum requirements to enlist in the United States Army. These include being between 17-34 years old, passing an extensive background check, undergoing a thorough medical examination, and achieving qualifying test scores on the ASVAB. You must also demonstrate strong communication and teamwork skills.

Becoming an Army Medic Specialist comes with numerous benefits, including access to education assistance, paid training, and time off for rest and relaxation. Additionally, you may receive compensation for dependent care if you have family members relying on you.