130 Team Collaboration jobs in the United States

Job Description

Insight Global is seeking a Collaboration Network Architect III with 5+ years of experience to support an academic medical system in Oklahoma City. This person will be responsible for designing, implementing, and optimizing voice and collaboration systems using Cisco technologies such as CUCM, Unity Connection, and Voice Gateways. They will focus on modernizing communication infrastructure, improving performance, and ensuring seamless integration with the broader IT environment. The ideal candidate has experience with VoIP, SIP, PBX systems, and cloud-based voice platforms like Zoom Phone or RingCentral, along with a strong understanding of networking protocols like QoS, VLANs, and VPNs. This role involves leading troubleshooting efforts, maintaining technical documentation, and working closely with cross-functional IT teams. A bachelors degree is required, and Cisco certifications such as CCNP Collaboration or CCVP are preferred.

Compensation:

$125,000 and up based on experience

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include available request

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

• 5+ years of experience as an Collaboration Architect

• Completed Bachelors Degree

• 5+ years working as a contact center expert: implementation and admin

• 5+ years working with Voice: designing and implementing VoIP systems, troubleshooting calls, integrating voice systems with other network services

• Understanding of Avaya to Cisco in house -Networking Certification null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Full Time

40 Hours/Week

Monday - Friday, 8:00am - 5:00pm

Onsite, 5 days/week

On-Call Rotation Required

Travel Required

Summary:

The Cisco Collaboration Engineer to support, troubleshoot, and maintain our unified communications infrastructure. This role focuses on Cisco voice and collaboration technologies, providing intermediate-level support for incidents and requests escalated from the help desk, as well as participating in projects and system upgrades.

Responsibilities:

1. Provide support for Cisco Unified Communications platforms including, Cisco Unified Communications Manager (CUCM), Unity Connection, IM & Presence, Webex Calling, Webex Control Hub, Webex Contact Center - Collabrio WFO/WFM, and Cisco Expressway and Jabber
2. Troubleshoot VoIP issues, call routing problems (CUBE Router), voicemail issues, and endpoint connectivity.
3. Monitor system health, performance, and capacity across collaboration platforms.
4. Assist in provisioning and configuring IP phones, softphones.
5. Support dial plan modifications, route patterns, translation rules, and SIP trunk configurations.
6. Work closely with various departments and vendors as needed.
7. Maintain and update technical documentation, SOPs, and knowledge base articles.
8. Assist in upgrades, patches, and system migrations.
9. Participate in on-call rotation and after-hours support as required.
10. Communicate status of ticket and tickets with end users, project managers, and vendors to ensure deadlines are met.

Other information:

Technical Expertise

1. Solid understanding of VoIP protocols (SIP, H.323, RTP) and CUBE router troubleshooting methodologies.
2. Familiarity with networking concepts: VLANs, QoS, DHCP, DNS, and IP addressing.
3. Hands-on experience with CUCM administration and Webex Control Hub.
4. Hands on experience with Webex calling.
5. Hands on experience with Webex Contact Center.
6. Knowledge of Cisco video infrastructure (Room Kits, Telepresence, Expressway) is a plus.

Education and Experience

1. Education: High School Diploma or equivalent
2. Licensure: None
3. Certification: Cisco 350-801 CLCOR Collaboration Certification or equivalent preferred
4. Years of relevant experience: 5+ Years of experience in IT support, with at least 3 years supporting Cisco Collaboration tools
5. Years of supervisory experience: None

Full Time

FTE: 1.000

Position Title:
Collaboration Network Architect

Department:
Information Systems

Job Description:

The Collaboration Network Architect III is responsible for designing, implementing, and optimizing collaboration solutions using Cisco technologies. This role requires a deep understanding of Cisco's collaboration portfolio, including Unified Communications, video conferencing, and collaboration tools, as well as the ability to integrate these solutions into the broader network infrastructure.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Design and develop the architecture for voice communication systems, including VoIP, PBX, SIP, and unified communications platforms.
• Provide strategic direction for the evolution of voice network infrastructure to meet current and future business needs.
• Collaborate with IT leadership and business stakeholders to understand requirements and translate them into technical solutions.
• Develop and enforce best practices, standards, and guidelines for voice network design and operations.
• Evaluate and select voice technologies, vendors, and solutions to ensure compatibility, scalability, and cost-effectiveness.
• Oversee the implementation and integration of voice systems with other network and IT infrastructure components.
• Conduct capacity planning, performance tuning, and risk assessments for voice networks.
• Ensure the security and compliance of voice systems, including protection against fraud and adherence to regulatory requirements (e.g., E911, PCI DSS).
• Act as a technical subject matter expert (SME) to resolve complex issues and provide guidance to engineering teams.
• Stay updated on industry trends, emerging technologies, and best practices in voice and unified communications.
• Lead troubleshooting efforts for complex collaboration-related issues, such as call quality problems, connectivity issues, and interoperability challenges.
• Conduct detailed root cause analysis and implement solutions to resolve incidents promptly and minimize impact on business operations.
• Maintain accurate documentation of collaboration network configurations, dial plans, and operational procedures.
• Update documentation as changes are implemented to ensure consistency and compliance with organizational standards.
• Provide mentorship and technical guidance to collaboration engineering teams, fostering skill development and knowledge sharing.
• Collaborate effectively with cross-functional teams (networking, systems, security) to integrate collaboration solutions into overall IT infrastructure projects

General Responsibilities

• Performs other duties as assigned.

Minimum Requirements

Education: Bachelor's Degree required.

Experience:

• 5 or more years of experience in voice network engineering, with at least 3 years in a senior or architecture role required.
• Extensive hands-on experience with Cisco Unified Communications Manager (CUCM), Unity Connection, Cisco Voice Gateways, and collaboration endpoints.

License/Certification/Registration: Cisco certifications such as CCNP Collaboration, CCVP or equivalent highly preferred.

Knowledge/Skills/Abilities Required

• In-depth knowledge of VoIP technologies, SIP, RTP, and unified communications platforms (e.g., Cisco Unified Communications Manager, Avaya, Microsoft Teams).
• Strong expertise in PBX systems, SIP trunking, call center technologies, and collaboration tools.
• Proficiency in designing voice network solutions for scalability, reliability, and performance.
• Understanding of networking protocols and technologies, including QoS, VLANs, and VPNs.
• Familiarity with cloud-based voice solutions and architectures (e.g., Zoom Phone, RingCentral, AWS Connect).
• Proven experience in developing technical documentation and architectural diagrams.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills to collaborate with technical and non-technical teams.
• Experience with scripting and automation tools for voice system management.
• Familiarity with SD-WAN and other advanced networking technologies.
• Knowledge of ITIL processes and enterprise architecture frameworks.

Current OU Health Employees - Please click HERE to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

Hope you are doing well

Number of Position: 2

Only W2

I, Abhishek would like to share a job opportunity as M365 Collaboration Administrator

in Memphis, TN/ Remote location for a W2 position.

*** In case, if you are not comfortable with this location, please share your preference with contact details for further requirements ***

Kindly find the JD below and let me know if you are available for the same.

M365 Collaboration Administrator

Job Location - Memphis, TN/ Remote
Duration: W2

Job Description:

M365 Collaboration Administrator plays a pivotal role in ensuring the smooth operation and governance of collaboration tools within the organization. This position involves creating and maintaining Power Platform environments, ongoing cleanup of existing environments, and managing permissions, roles, and auditing. A core responsibility of this position is coordinating platform governance, including updates and enhancements to the Power Platform Center of Excellence, and monitoring resource usage to support critical applications effectively.

• The administrator will manage app registrations for SharePoint Online, oversee content archival, and support Compliance/Information Security with access reviews and data classification.
• Additionally, they will handle service configuration management, monitor SharePoint features, and manage third-party application add-ins.
• The role extends to managing content sharing risks, supporting content re-organization, and providing advanced support for file sync issues, recovery, and malicious file remediation.
• The administrator will also manage search configurations, analytics, AI Builder credits, and Copilot feature availability, as well as support the adoption of various Microsoft 365 tools and handle ownership transfers of Forms upon user account inactivation.

6 - 8 years if coming from an equivalent role

This comprehensive role is crucial for maintaining an efficient, secure, and compliant collaboration environment.

Additional recruitment details:

Ideal Candidate

• The ideal candidate for this position would typically have knowledge obtained through a bachelor's degree in business, Computer Information Systems, Engineering, or related field plus a minimum of 6 to 8 years work experience; or 10 to 12 years of progressive information system experience with 6 to 8 years as a Collaboration Administrator or equivalent role.

Top 3-4 Skills In Order of Preference

• A Deep technical understanding of the Power Platforms ecosystem (Power Apps, Power Automate, Power BI, etc.)
• Must have a strong understanding of Security and Compliance .
• Communication and Collaboration - This position will require working with various stakeholders to understand business needs and requirements as well as training and on-going support.

Please reply me with your updated resume and required details:

Full Name:
Contact Number-
Work authorization/Visa Status:
Current Location:
LinkedIn Id:

Waiting for your earliest response

Sincerely yours,
Abhishek Rana
Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct: (
LinkedIn -
Boston, MA

Job Title - M365 Collaboration Administrator
Schedule - Monday- Friday 9-5:00pm
Location - Onsite in Memphis, TN
Contract Length - 6 months with possible extensions or conversion to permanent hire

M365 Collaboration Administrator plays a pivotal role in ensuring the smooth operation and governance of collaboration tools within the organization. This position involves creating and maintaining Power Platform environments, ongoing cleanup of existing environments, and managing permissions, roles, and auditing. A core responsibility of this position is coordinating platform governance, including updates and enhancements to the Power Platform Center of Excellence, and monitoring resource usage to support critical applications effectively.

• The administrator will manage app registrations for SharePoint Online, oversee content archival, and support Compliance/Information Security with access reviews and data classification.
• Additionally, they will handle service configuration management, monitor SharePoint features, and manage third-party application add-ins.
• The role extends to managing content sharing risks, supporting content re-organization, and providing advanced support for file sync issues, recovery, and malicious file remediation.
• The administrator will also manage search configurations, analytics, AI Builder credits, and Copilot feature availability, as well as support the adoption of various Microsoft 365 tools and handle ownership transfers of Forms upon user account inactivation.

6 - 8 years if coming from an equivalent role

This comprehensive role is crucial for maintaining an efficient, secure, and compliant collaboration environment.

Additional recruitment details:

• Ideal Candidate
  • The ideal candidate for this position would typically have knowledge obtained through a bachelor's degree in business, Computer Information Systems, Engineering, or related field plus a minimum of 6 to 8 years work experience; or 10 to 12 years of progressive information system experience with 6 to 8 years as a Collaboration Administrator or equivalent role.

• Top 3-4 Skills In Order of Preference
  • A Deep technical understanding of the Power Platforms ecosystem (Power Apps, Power Automate, Power BI, etc.)
  • Must have a strong understanding of Security and Compliance .
  • Communication and Collaboration - This position will require working with various stakeholders to understand business needs and requirements as well as training and on-going support.

**Req ID:** RQ204865
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret/SCI
**Public Trust/Other Required:** None
**Job Family:** IT Infrastructure and Operations
**Skills:**
Information Systems,Information Technology (IT) Services,Planning
**Certifications:**
ITIL 4 Foundation - ITIL - ITIL
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
**Collaboration Lead**
+ Manages and directs the team responsible for collaboration applications owned by USSTRATCOM.
+ Coordinates with multiple service providers, managing interdependencies, and establishing processes that drive collaboration, efficiency, and consistency.
+ May perform system administration functions to ensure security, interoperability, reliability, and integration with complementary services.
+ Monitors and logs outages. Integrates and supports third-party tools.
+ Troubleshoots issues (including external business partners).
+ Develops solutions at scale to solve business problems and to help achieve operational and cost efficiencies.
**WHAT YOU'LL NEED TO SUCCEED:**
+ BA/BS or equivalent, 5+ years of experience
+ Security Clearance Level: Top Secret with SCI eligibility
+ Required Certifications: ITIL 4 Foundation; Cloud+ or GICSP or SSCP or Security+ or GSEC or CySA+ Location: Offutt AFB, NE
**GDIT IS YOUR PLACE:**
+ Full-flex work week to own your priorities at work and at home
+ 401K with company match
+ Comprehensive health and wellness packages
+ Internal mobility team dedicated to helping you own your career
+ Professional growth opportunities including paid education and certifications
+ Cutting-edge technology you can learn from
+ Rest and recharge with paid vacation and holidays
**#SCITLS**
The likely salary range for this position is $140,250 - $189,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

**Details**
+ **Department:** Infrastructure
+ **Schedule:** Full-time, 8 hour day shift, Monday - Friday
+ **Location:** Remote
+ **Salary:** $118,129.00 - $59,821.00 per year
+ Eligible for an annual bonus incentive
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
**About the Role:**
We are seeking a highly skilled and experienced **Manager of Collaboration** to lead our team and oversee our collaboration tools and technologies. This role is not just about maintaining our existing systems; it's about defining what **"best-in-class" collaboration** looks like for our organization and driving us toward that vision. You will lead our internal team of collaboration engineers and oversee our third-party support provider. Your role is to manage this vendor relationship, ensuring they meet our high standards for service delivery and user satisfaction.
**Key Responsibilities:**
+ **Strategy and Leadership:** Develop and execute a strategic roadmap for our collaboration technology stack, aligning with business goals and future growth. Lead, mentor, and manage a team of internal collaboration engineers and specialists. Stay current with emerging trends and technologies in the collaboration space, evaluating and recommending new solutions.
+ **Defining and Delivering Best-in-Class Collaboration:** Act as the primary champion for a "best-in-class" collaboration strategy, focusing on user experience, security, and productivity. Develop and implement governance policies and a "right tool for the job" framework to guide employees on when to use email, instant messaging, or video conferencing. Proactively identify and implement features within our existing tools (Google Workspace, Zoom, MS Exchange) to maximize their value and enhance team efficiency. Foster a culture of effective communication and collaboration, working with stakeholders to optimize workflows and reduce communication overload.
+ **Vendor and Service Delivery Management:** Serve as the primary point of contact and accountability for our outsourced support provider. Define, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure the vendor meets performance targets. Conduct regular business reviews with the vendor to assess performance, identify areas for improvement, and ensure alignment with our strategic goals. Act as the escalation point for major issues and work closely with the vendor to ensure timely and effective resolution.
+ **Security & Governance:** Partner with our internal security team to **manage and enforce** security policies across all collaboration platforms. Oversee email security, data governance, and user access controls to protect sensitive information.
+ **Platform Management:** Administer and manage our **Google Workspace** environment, including Gmail, Calendar, Drive, and Meet. Oversee the deployment, configuration, and maintenance of our **Zoom** platform for meetings, webinars, and room systems. Manage and support our on-premises **Microsoft Exchange** servers, ensuring high availability and seamless integration with other systems. Maintain and support our conference room technologies, including **Logitech kits, Chromeboxes, and Q-Sys** audio/video solutions.
+ **User Experience and Training:** Develop and deliver training programs and documentation to empower users to effectively use collaboration tools. Gather user feedback to identify areas for improvement and work with the outsourced provider to address gaps and drive a better user experience.
+ **Project Management:** Lead collaboration-related projects, from initial planning and requirements gathering to implementation and post-deployment support. Manage budgets and resources for the collaboration team and related projects.
**The ideal candidate will have:**
+ 5+ years of experience in managing collaboration technologies in an enterprise environment.
+ Proven experience in **vendor management** , including negotiating contracts and managing service delivery.
+ Strong knowledge of **Google Workspace** administration and management.
+ Strong knowledge of **Zoom** administration, including Zoom Rooms and API integrations.
+ Experience with **Microsoft Exchange** Server administration and hybrid environments.
+ Solid understanding of conference room technologies, including A/V systems, video conferencing hardware (Logitech, Chromeboxes), and audio processing platforms (Q-Sys).
+ Excellent leadership, communication, and interpersonal skills.
+ Ability to work effectively in a fast-paced, dynamic environment.
+ Relevant certifications (e.g., Google Workspace Administrator, Zoom Certified Professional) are a plus.
**Requirements**
Education:
+ High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
+ 3 years of leadership or management experience preferred.
**Additional Preferences**
No additional preferences.
#LI-remote #ascensiontechnologies
**Why Join Our Team**
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly 46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (

Job Description
Insight Global is seeking a Collaboration Network Architect III with 5+ years of experience to support an academic medical system in Oklahoma City. This person will be responsible for designing, implementing, and optimizing voice and collaboration systems using Cisco technologies such as CUCM, Unity Connection, and Voice Gateways. They will focus on modernizing communication infrastructure, improving performance, and ensuring seamless integration with the broader IT environment. The ideal candidate has experience with VoIP, SIP, PBX systems, and cloud-based voice platforms like Zoom Phone or RingCentral, along with a strong understanding of networking protocols like QoS, VLANs, and VPNs. This role involves leading troubleshooting efforts, maintaining technical documentation, and working closely with cross-functional IT teams. A bachelors degree is required, and Cisco certifications such as CCNP Collaboration or CCVP are preferred.
Compensation:
$125,000 and up based on experience
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include available request
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
- 5+ years of experience as an Collaboration Architect
- Completed Bachelors Degree
- 5+ years working as a contact center expert: implementation and admin
- 5+ years working with Voice: designing and implementing VoIP systems, troubleshooting calls, integrating voice systems with other network services
- Understanding of Avaya to Cisco in house -Networking Certification null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Job Description

Job Description

Salary: $35.44

BASIC FUNCTION:

Provides oversight, direction, support and supervision to the Care Collaboration Unit (CCU) staff. Conduct comprehensive intake, assessments, and reassessments when a referral or request from interdisciplinary team internal/external, family member or care takers. Must be able to provide counseling if appropriate or refer to Behavioral Health Providers as needed. Provide guidance to staff in determining goals, treatment plans, and directives to ensure quality patient/client services. When needed, provide crisis intervention to patient/client and families with appropriate linkage to services. Facilitate conversations between patient/client and families with their primary care, additional healthcare providers, or other support services, by empowering them to discuss unmet medical needs or problems that may affect health and wellness. The employee will work with other Seneca Nation Health System (SNHS) departments as well as other Seneca Nation departments.

GENERAL RESPONSIBILITIES:

1. Provides holistic care to patients by completing a psychosocial assessment of needs incorporating spirituality.
2. Assists patients with goals and objectives, encouraging ownership of their health and wellness.
3. Establishes goals and assigns to supporting staff within the unit or refer to other units to address needs; this will include working through noted barriers for the individual which may affect health and wellness.
4. Assists patients, families, and CCU staff with navigating complex medical systems, providing referrals to the unit team to assist when needed in scheduling appointments, requesting referrals and arranging transportation.
5. Collaborates with hospitals, nursing homes social workers, and CCU staff to ensure that patients are provided with a safe discharge and continuity of care.
6. Attends care plan meetings with outside and internal resources to ensure that patients and family members goals are discussed and met; this includes potential discharges from nursing home and assisted living and will act as a liaison to these departments, families, and internal staff particularly when cases are complex.
7. Works collaboratively with Adult Protective Services for adults on Seneca Nation Territory when reports of abuse are received through county agencies and will be the liaison with this entity as well as legal to ensure that appropriate referrals are made for the individual.
8. Supports the CCU staff by assisting with medical advocacy to complex patients with comorbidities, including organ transplants, mental health and substance abuse issues.
9. Provides support to patients and families needed to cope with chronic illnesses. Provides education and assists with referrals for other services.
10. Collaborates with other professionals to evaluate patients medical or physical condition and to assess patient needs.
11. Educates patients on chronic and terminal illnesses discussing options for end of life care. Discusses end of life choices, decision-making, and resources including hospice care, living wills/advance directives/healthcare proxy/MOLST and grief counseling.
12. Records medical social work activities and prepares reports as required, reviews CCU staff notes as needed.
13. Leads interdisciplinary treatment team to facilitate effective treatment/care planning, including supervision.
14. Assists in development and implementation of in-service training and other educational programs intended to maintain optimal effectiveness among SNHS staff.
15. Coordinates and/or participates in community planning for essential services to meet social, emotional, and health needs of the population served by the SNHS, as well as combating social problems.
16. Collaborates with medical providers, BHU staff, and other agencies within and outside of SNHS.
17. Develops and implements department policy and procedures in accordance with SNHS, Seneca Nation, Federal and State regulations.
18. Participates in the Human Resources process with employee relations, orientation and training, hiring, evaluations, and termination of staff in accordance to established policies and procedures.
19. Ensures confidentiality of records according to the provisions of the Privacy Act of 1974 and HIPAA.
20. Regular travel to both territories is necessary to ensure effective performance of all job duties and responsibilities.
21. Upholds and promotes the value and integrity of the Seneca Nation Health Systems mission statement. Will promote SNHS in a positive manner.
22. Provides care through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during treatment plan developments, empowerment of patients by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity.
23. Attends all mandatory staff meetings, trainings and in-services.
24. Follows all department, SNHS, and Seneca Nation policies.

KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent oral and written communications skills including public speaking.
• Highly organized, with the ability to develop organizational tools and track data.
• Excellent computer skills including word processing, email, internet, spreadsheet and database usage.

QUALIFICATIONS:

• Masters Degree from an accredited school of social work or related field is required.
• NYS current and unrestricted license as a LMSW or LCSW required.
• 5 years experience in developing and implementing health promotion, disease prevention programs required.
• 3-years supervisory experience is required.
• Valid NYS drivers license required.
• Experience in a large hospital, academic medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health, preferred.