201 Shift Lead
Posted 2 days ago
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Shari's Cafe and Pies - 9801 W Bell Rd (Shift Manager / Shift Supervisor) As a Shift Lead at Shari's, you will: Set up shift using the FOH and BOH logs, make station assignment and print prep sheets; Supervise food production and guest service; Handle guest complaints; Check team member side work and deep cleaning assignments; Oversee training; Properly complete shift and daily accounting responsibilities.Hiring Immediately >>
Senior Network Engineering Lead
Posted 4 days ago
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At RapidScale, we believe that outstanding technology is driven by outstanding people. As a leading provider of secure and reliable managed cloud solutions, we assist both SMBs and enterprises in simplifying IT and fostering innovation. Our extensive portfolio includes managed services across AWS, Azure, and Google, in addition to a comprehensive suite of Private Cloud and Cybersecurity solutions. Teaming with leading professional services, RapidScale empowers businesses to turn technology into their greatest competitive advantage. We are part of the Cox family of companies, offering top-tier benefits, a commitment to work-life balance, and an award-winning workplace experience.
The RapidScale Managed Network Operations (MNO) team is on the lookout for a Senior Network Engineering Lead to tackle complex network challenges while leading a dedicated team focused on proactive health monitoring of customer-managed networks and services. This role combines extensive technical expertise with strong leadership capabilities, ideal for a critical thinker adept at navigating sophisticated network architectures and driving operational excellence.
The Senior Network Engineering Lead will also oversee a third-party offshore alert monitoring team to ensure uninterrupted 24/7 network performance. Responsibilities include taking charge of incident management, case ownership, SLA oversight, and mentoring both internal engineers and external resources.
This high-profile position is perfect for someone skilled not only in resolving intricate technical issues but also in leading cross-functional teams to achieve exceptional results.
Key Responsibilities:
- Supervise and mentor a third-party offshore alert monitoring team, ensuring smooth 24/7 management of network health and service performance.
- Serve as the primary subject matter expert (SME) and senior escalation point for complicated network issues within the MNO Support organization.
- Deliver Tier-3 support by assisting in in-depth technical troubleshooting, managing customer escalations, and resolving critical incidents.
- Lead incident response for high-priority outages as the incident commander, coordinating efforts across various teams.
- Oversee support queues and case assignments, ensuring proper prioritization and visibility among technical teams.
- Implement data-driven SLA tracking and enforcement, aiding leadership in enhancing SLA achievement across the organization.
- Proactively address escalations and critical cases, collaborating with engineers, customers, and vendors for resolution.
- Partner with MNO leadership to assess team performance against SLAs and support capacity planning based on case trends.
- Work cross-functionally with Datacenter, Implementation, Product, and Technology teams on large-scale network projects.
- Guide Tier-1 and Tier-2 MNO Support and Sales Engineering teams in resolving technical issues and standardizing processes.
- Enhance alert monitoring processes, coaching frontline engineers and supporting effective case resolution workflows.
- Conduct regular team meetings and knowledge-sharing sessions to promote performance alignment and continuous improvement.
- Identify and implement process improvements to enhance support efficiency, customer satisfaction, and response time to issues.
- Coordinate with Cox NOC, Service Assurance, network vendors, and ISPs/MSPs to ensure robust support escalation channels.
- Act as a liaison between technical operations, customer teams, and internal stakeholders to maintain clear communication and alignment.
- Stay informed on evolving business and technology requirements to provide advisement on forward-looking solutions.
- Be prepared for occasional after-hours or on-call responsibilities.
Minimum Qualifications:
- Bachelor's degree in a related discipline and 6 years of relevant experience; or a master's degree and 4 years of experience; or a Ph.D. and 1 year of experience; or a total of 10 years of directly applicable experience.
- Demonstrated ability to lead and mentor operational teams, including offshore or third-party monitoring resources.
- Proven experience in managing support queues, case assignments, and prioritization in a fast-paced technical environment.
- Strong background in SLA enforcement, tracking, and improvement, utilizing a data-driven approach to performance management.
- Comfortable being involved in escalations as a senior resource and serving as a contact point for major incidents.
- In-depth understanding of OSI or TCP/IP models and associated protocols.
- Hands-on expertise in TCP/UDP, Routing & Switching, SSL/IPsec, VPN, VLAN, BGP, QoS, MPLS, DHCP, and NGFW.
- Extensive experience with LAN, WAN, SD-WAN, and Wi-Fi technologies.
- Proficient with network performance monitoring and orchestration tools (e.g., LogicMonitor, PRTG, FortiManager, VeloCloud Orchestrator).
- Experience mentoring engineers and managing performance metrics-driven environments.
- Understanding of server virtualization and its impact on network performance.
- Achieved industry certifications such as CCNP, JNCIP, Fortinet NSE4, or VeloCloud VCP.
Preferred Qualifications:
- Demonstrated SD-WAN experience with vendors such as VeloCloud, Fortinet, or Meraki.
- Ability to monitor and troubleshoot hybrid infrastructure performance issues across cloud and on-premises environments.
- Experience with VMware virtualization.
- Familiarity with Fortinet NGFW (physical and virtual).
- Advanced certifications such as CCIE, JNCIE, or Fortinet NSE7.
The base salary for this position ranges from $108,800.00 to $181,400.00 annually. The final salary may be adjusted based on factors such as the job's location and the selected candidate's qualifications and experience. Additional compensation may include an incentive program.
Benefits:
RapidScale offers eligible employees flexible paid vacation time, allowing for a balance between personal needs and company obligations. Employees receive seven paid holidays throughout the year and may accrue up to 160 hours of paid wellness annually for their own or family members' care. Additional paid time off includes bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Lead Network Engineer (RapidScale)
Posted 5 days ago
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At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio of managed services spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, along with a robust professional services suite of offerings, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience
We, the RapidScale Managed Network Operations (MNO) team, are seeking a Lead Network Engineer to serve as the highest escalation point for complex network challenges while also supervising a team that provides proactive health monitoring of customer-managed networks and services. This role blends deep technical expertise with proven leadership experience, requiring a critical thinker who can navigate complex network architectures, resolve advanced issues, and drive operational excellence through effective team leadership.
In addition to expert troubleshooting, the Lead Network Engineer will take ownership of a third-party offshore alert monitoring team to ensure seamless 24/7 network performance. The role includes high-impact responsibilities such as incident command, case ownership, SLA management, and mentoring of both internal engineers and external support resources.
This is a high-visibility role ideal for someone who is equally skilled at solving difficult technical problems and leading cross-functional teams to deliver high-performance outcomes.
Key Responsibilities
- Supervise and mentor a third-party offshore alert monitoring team, ensuring seamless 24/7 oversight of network health and service performance
- Act as the primary subject matter expert (SME) and senior escalation point for complex network issues within the MNO Support organization
- Provide Tier-3 support, assisting in deep technical troubleshooting, customer escalations, and critical incident resolution
- Lead incident response efforts for high-priority outages, serving as incident commander and ensuring coordination across teams
- Take ownership of support queue and case assignments, ensuring appropriate prioritization and visibility across technical teams
- Implement data-driven SLA tracking and enforcement, and support leadership in improving SLA attainment across the organization
- Proactively engage in escalations and high-impact cases, working directly with engineers, customers, and vendors to ensure resolution
- Partner with MNO leadership to evaluate team performance against SLAs and support capacity planning based on caseload trends
- Collaborate cross-functionally with Datacenter, Implementation, Product, and Technology teams on large-scale network projects
- Guide Tier-1 and Tier-2 MNO Support and Sales Engineering teams in technical issue resolution and process standardization
- Lead and enhance alert monitoring processes, coach frontline engineers, and support consistent case resolution and escalation workflows
- Conduct regular team meetings and knowledge-sharing sessions, driving performance alignment and continuous improvement
- Identify and drive process improvements to improve support efficiency, customer satisfaction, and issue response time
- Coordinate with Cox NOC, Service Assurance, network vendors, and ISPs/MSPs to ensure comprehensive support escalation paths
- Serve as the bridge between technical operations, customer teams, and internal stakeholders to ensure clear communication and alignment
- Stay up to date on evolving business, technology, and infrastructure requirements, serving as an advisor for forward-looking solutions
- Occasional after-hours or on-call responsibilities may be required
- Bachelor's degree in a related discipline and 6 years of experience in a relevant field; or a master's degree and 4 years of experience; or a Ph.D. and 1 year of experience; or 10 years of directly applicable experience
- Proven ability to lead and mentor operational teams, including offshore or third-party monitoring resources
- Demonstrated experience in support queue management, case assignment, and prioritization in a high-volume technical environment
- Strong background in SLA enforcement, tracking, and improvement, with a data-driven approach to performance management
- Comfortable joining escalations as a senior resource, and serving as an escalation point of contact for high-visibility incidents
- Deep understanding of the OSI or TCP/IP models and associated protocols
- Hands-on expertise with TCP/UDP, Routing & Switching, SSL/IPsec, VPN, VLAN, BGP, QoS, MPLS, DHCP, and NGFW
- Extensive experience with LAN, WAN, SD-WAN, and Wi-Fi technologies
- Proficient with network performance monitoring and orchestration tools (e.g., LogicMonitor, PRTG, FortiManager, VeloCloud Orchestrator)
- Experience mentoring engineers and managing performance in a metrics-driven environment
- Understanding of server virtualization and how it intersects with network performance
- Industry certifications such as CCNP, JNCIP, Fortinet NSE4, or VeloCloud VCP
- Proven SD-WAN experience with vendors such as VeloCloud, Fortinet, or Meraki
- Strong ability to monitor and troubleshoot hybrid infrastructure performance issues across cloud and on-prem environments
- Experience with VMware virtualization
- Experience with Fortinet NGFW (physical and virtual)
- Advanced certifications such as CCIE, JNCIE, or Fortinet NSE7
USD 108,800.00 - 181,400.00 per year
Compensation:
Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Guest Experience Lead (GEL)

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Guest Experience Lead (GEL)

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Guest Experience Lead (GEL)

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Guest Experience Lead (GEL)

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Guest Experience Lead (GEL)

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Guest Experience Lead (GEL)

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