94 Team Player jobs in the United States

Job Description

Description:

Oak Grove Technologies, LLC, a dynamic and fast-growing federal contractor, is seeking qualified Role Player candidates to fill part-time and on-call positions at the U.S. Secret Service (USSS) James J. Rowley Training Center (JJRTC) in Laurel, Maryland.

Oak Grove Technologies is a Service-Disabled Veteran-Owned Business based in Raleigh, NC, with a Test and Training Center located near Fort Bragg and Camp Mackall. With over 20 years of expertise in training, consulting, technology, and operational support, the company provides services to the military, government, and law enforcement. Committed to excellence, innovation, and national security, Oak Grove Technologies fulfills federal defense contracts and actively supports veterans through sponsorships and events. Driven by its mission-focused approach, the company seeks top talent to develop impactful solutions.

Oak Grove Technologies offers a competitive compensation and benefits package.

As a Role Player, you will play a pivotal role in enhancing the training experience by creating realistic tactical military and law enforcement training scenarios in direct support of professional instructors. Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from canine-related tasks, protective mission, and escalation/de-escalation scenarios, all of which require role players to possess the ability to participate in physically demanding activities.

Role players are utilized as an integral part of basic training for Special Agent and Uniformed Division Officer trainees, as well as advanced training for operational agents and officers in professional development. The Role Player position is open to all genders.

• Role players assist in providing realistic scenarios where students and other law enforcement entities can make a practical application of the various investigative and law enforcement skills taught at an important factor in the success of a practical exercise is the quality and depth of the role-playing. The immediacy and realism of a situation can be lost unless a role player is able to live a role and freely adapt to it in response to the way an individual student handles each situation. In each scenario, role players cannot rely on an inflexible script as an actor does.
• Each role player must thoroughly understand the training objectives and their assigned role, adjusting to various outcomes and reacting appropriately to the unfolding situation. At times, role players will need to improvise in a way that aligns with the scenario, the instructor’s guidance, and the overall training goals.
• The role player must thoroughly understand the training objectives of each scenario and the role they are playing; therefore, each role player shall adjust to a variety of outcomes and react in a manner most appropriate to the way in which a situation.
• The role player shall improvise at times in a manner that is consistent with the scenario, the instructor’s direction, and the overall objectives of training. Role players are consistently used in training scenarios, which include surveillance, arrest situations, witness interviews, subject interrogations, blank-firing weapon exercises, and canine scenarios.
• Role players are typically assigned to scenarios scheduled Monday through Friday, 7:30 AM to 10:00 PM. Additional training may occur after 10:00 PM on weeknights or on weekends, depending on training requirements and the availability of training areas at JJRTC.
• Work will not be scheduled on holidays or during government closures, such as local or national emergencies, administrative closings, or similar government-directed facility shutdowns.
• Scenarios are conducted year-round at the JJRTC, often in varying weather conditions. Role players will be managed and coordinated by a Site Supervisor (SS) and Assistant Supervisor (AS).

Qualifications

• Candidates should possess a combination of formal education above the high school level and several years of work experience. An associate or bachelor’s degree is a plus.
• Must be able to speak English at an eighth-grade level or higher.
• Be capable of meeting the USSS security requirements of this solicitation and successfully pass a background check and drug screening.
• Strong written and verbal communication skills are essential, with a customer service orientation, the ability to promote teamwork, and a focus on safety. Organization and attention to detail are key.
• Applicants must hold a valid state-issued driver’s license with a satisfactory driving record and prior driving experience. A driver safety skills test must be passed.
• Ability to read and interpret documents such as safety guidelines, operating and maintenance instructions, and policies and procedure manuals.
• Candidates must demonstrate flexibility and availability to help create a weekly schedule for shifts and scenarios.

Physical Demands:

• Role Players must be able to stand and walk for a minimum of 60-minute intervals.
• Role Players must be able to carry up to 20 pounds of training props during this timeframe.
• In certain training scenarios, Role Players should be able to run up to 100 yards.
• Role Players must be capable of being handcuffed and searched in a variety of positions (e.g., standing, kneeling, prone, walking backwards on their knees).
• During training exercises, Role Players will be provided with safety equipment provided by the government.

Compensation and Benefits:

Competitive Pay, PTO, Health Benefits.

If you're ready to apply your expertise in a high-impact role, we encourage you to join our mission in supporting Special Agent and Uniformed Division Officer training and operational readiness.

Oak Grove Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Oak Grove Technologies, LLC participates in E-Verify to determine an individual's identity and employment eligibility to work in the United States. E-Verify is a service of DHS and SSA.

Job Description

Salary:

JOB DESCRIPTION

North American Rescue Training, LLC

Job Title: Role Player

Department: NAR Training

Reports to: Training Center Manager

FLSA: Non-Exempt

Salary Grade:

Level:

Created:

Updated: September 2025

SUMMARY
Enhances the student(s) training value in high-fidelity scenario-based training, drills, and skills labs by providing a live moulage patient, opposing force (OPFOR), and scenario extras. Candidate(s) should have or can perform basic acting skills and portray specific injuries and roles with directions provided by aNAR Training, LLC(NAR-T) medical instructor or staff member. Candidate(s) will frequently work with a Moulage Artist to replicate specific injuries and illnesses supporting the training exercise. Candidate(s) often change into US/NATO uniforms, Appropriate OPFOR clothing, or civilian-based attire. NAR-T will provide all props, wardrobes, training vehicles, and any necessary gear to fulfill the training mission.

ESSENTIAL RESPONSIBILITIES
This is not an all-inclusive list of duties and responsibilities. Projects/duties may be added as needed to support the training mission.

• Applies acting skills to assigned role-player roles during scenario-based training in an operational environment.
• Prepares and maintains training gear needed for each scenario.
• Works closely with Special Effects Artist when moulage is required.
• Assists Ground Operations Assistant Manager with any necessary task

SPECIFIC RESPONSIBILITIES

• Act as a patient and/or member of a US/NATO, Foreign National, OPFOR element or scenario extra based on the training scenario requirements.
• Act as a patient for clinical skills labs and testing at the NAR-T training facility. Role Player will be used for medical assessments, TCCC/PFC skills, NREMT Skills Testing, Paramedic Refreshers and any other applicable skills stations as required.
• Ability to memorize, present and act out specific signs and symptoms of your simulated injury/illness(s).
• Maintain organization and cleanliness in Role Player work area, clean the training facility and maintain all equipment used for a training event as needed. Including and not limited to: Vehicles, IED simulators, safety equipment, facilities, mobile command trailer, and any other equipment/areas as required.
• Any other duties assigned in support of the training mission

SUPPLEMENTAL RESPONSIBILITIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Other duties as assigned

QUALIFICATIONS

Education :

• High School Diploma or equivalent acting experience preferred

Experience :

• Basic medical knowledge Military/Law Enforcement exposure is recommended but not necessary.

Competencies:
Ability to effectively work as a team member
Consistently applies excellent oral communication skills
Ability to actively listen and display professionalism at all times
Attention to quality and detail
Ability to follow directions from direct supervisors and medical/tactical instructors
Ability to fulfill multiple roles simultaneously
Ability to adapt and overcome stressful situations
Builds and maintains effective working relationships
Ability to work outdoors with limited facilities and resources for extended periods
Demonstrate basic weapon safety

DEMANDS

Time and availability

• This is a Part-time (variable), on call position. Days and hours of work are based upon the needs of the current client and course schedule. Must be flexible with hours and willing to work nights and weekends on occasion travel
  Although a majority of the training & education programs are conducted at or near the training center, worldwide travel in support of Mobile Training Teams is available for this position.

Travel

• Travel may be required based on client needs.

Physical

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. Some instruction duties may require the candidate(s) to be physically fit in order to conduct basic infantry skills to include running in all terrains, climbing over obstacles, and carrying 60lbs of military gear in inclement weather conditions. Must also be able to assist in lifting/moving simulated casualties in the field, up to 200 lbs. If unable to fulfill these tasks, you are NOT disqualified from this position and will be considered on a case-by-case basis.

Environment

• This job operates both in austere environments and in static climate-controlled facilities. This position routinely uses blank-firing rifles, force-on-force training munitions, paintball markers, and other OPFOR training aids. Instructors may be transported in company training vehicles, Civilian EMS Ambulances, military vehicles, and aircraft.

DISCLAIMER

AAP/EEO Statement
NAR Training, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to these characteristics. Discrimination of any type will not be tolerated.

Job Description

Description:

Oak Grove Technologies, LLC, a dynamic and fast-growing federal contractor, is seeking qualified Role Player candidates to fill part-time and on-call positions to support reality-based training exercises for federal law enforcement trainees at the Federal Law Enforcement Training Center (FLETC) in Glynco, GA.

Oak Grove Technologies is a Service-Disabled Veteran-Owned Business based in Raleigh, NC, with a Test and Training Center located near Fort Bragg and Camp Mackall. With over 20 years of expertise in training, consulting, technology, and operational support, the company provides services to the military, government, and law enforcement. Committed to excellence, innovation, and national security, Oak Grove Technologies fulfills federal defense contracts and actively supports veterans through sponsorships and events. Driven by its mission-focused approach, the company seeks top talent to develop impactful solutions.

Oak Grove Technologies offers a competitive compensation and benefits package.

As a Role Player, you will play a pivotal role in enhancing the training experience by creating realistic law enforcement training scenarios in direct support of professional instructors. Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from protective missions and escalation/de-escalation scenarios, all of which require role players to possess the ability to participate in physically demanding activities.

The Role Player position is open to all genders.

• Remain “in character” throughout the entire training scenario duration. Role players assist in providing realistic scenarios where students and other law enforcement entities can make a practical application of the various investigative and law enforcement skills taught at an important factor in the success of a practical exercise is the quality and depth of the role-playing. The immediacy and realism of a situation can be lost unless a role player is able to live a role and freely adapt to it in response to the way an individual student handles each situation. In each scenario, role players cannot rely on an inflexible script as an actor does.
• Portray a wide range of characters including bystanders, shopkeepers, suspects, and family member.
• Memorize and accurately follow role briefs and scenario objectives. Each role player must thoroughly understand the training objectives and their assigned role, adjusting to various outcomes and reacting appropriately to the unfolding situation. At times, role players will need to improvise in a way that aligns with the scenario, the instructor’s guidance, and the overall training goals.
• The role player must thoroughly understand the training objectives of each scenario and the role they are playing; therefore, each role player shall adjust to a variety of outcomes and react in a manner most appropriate to the way in which a situation.
• The role player shall improvise at times in a manner that is consistent with the scenario, the instructor’s direction, and the overall objectives of training. Role players are consistently used in training scenarios, which include surveillance, arrest situations, witness interviews, subject interrogations, and blank-firing weapon exercises.
• Take direction from instructors and scenario leads; adapt performance based on feedback.
• Role players are typically assigned to scenarios scheduled Monday through Friday, 7:30 AM to 10:00 PM. Additional training may occur after 10:00 PM on weeknights or on weekends, depending on training requirements and the availability of training areas at FLETC.
• Work will not be scheduled on holidays or during government closures, such as local or national emergencies, administrative closings, or similar government-directed facility shutdowns.
• Scenarios are conducted year-round at FLETC, often in varying weather conditions. Role players will be managed and coordinated by a Site Supervisor (SS) and Assistant Supervisor (AS).

Qualifications

• Must be able to speak English or Spanish at an eighth-grade level or higher; bilingual (English/Spanish) skills are a plus but not required.
• Be capable of meeting the FLETC security requirements of this solicitation and successfully pass a background check and drug screening.
• Strong written and verbal communication skills are essential, with a customer service orientation, the ability to promote teamwork, and a focus on safety. Organization and attention to detail are key.
• Applicants must hold a valid state-issued driver’s license with a satisfactory driving record and prior driving experience. A driver safety skills test must be passed.
• Ability to read and interpret documents such as safety guidelines, operating and maintenance instructions, and policies and procedure manuals.
• Candidates must demonstrate flexibility and availability to help create a weekly schedule for shifts and scenarios.

Physical Demands:

• Must be able to perform basic physical actions (e.g., walking, crouching, lying down) as required by role.
• Role Players must be able to stand and walk for a minimum of 60-minute intervals.
• Role Players must be able to carry up to 20 pounds of training props during this timeframe.
• In certain training scenarios, Role Players should be able to run up to 100 yards.
• Role Players must be capable of being handcuffed and searched in a variety of positions (e.g., standing, kneeling, prone, walking backwards on their knees).
• During training exercises, Role Players will be provided with safety equipment provided by the government.

Compensation and Benefits:

Competitive Pay, PTO, Health Benefits.

If you're ready to apply your expertise in a high-impact role, we encourage you to join our mission in supporting law enforcement training and operational readiness.

Oak Grove Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Oak Grove Technologies, LLC participates in E-Verify to determine an individual's identity and employment eligibility to work in the United States. E-Verify is a service of DHS and SSA.

Job Description

SUMMARY/SCOPE

This is a part time position and is contingent upon contract award.

The Role Player will participate in law enforcement personnel training programs by role playing various types of characters in different situations. These situations
include: security processing, vehicle stops, sobriety test, suspect/witness interviews, and any other general situations that law enforcement personnel would generally encounter in their daily line of duty. The hours will vary depending on the assigned role and will be between the hours of 6:00 am to 6:00 pm. Typically each role may last from 2-4 hours, however, some roles may last up to 8 hours, and may occasionally run till midnight when needed.

DUTIES and RESPONSIBILITIES :

· Portray character role assigned, interview with students/instructors regarding the role when needed, in certain controlled situations relative to the character role may be subject to physical searches by students/instructors of the same and opposite gender.

· Consistently remain in the assigned character role during work schedule.

· Replicate various training situations and meet the physical requirements of the assigned role to include: jumping, running, kneeling, standing bending, reaching, and etc.

· Support instructors/students, adjust performance based on instructors/students feedback to meet training
personnel needs.

· Adhere to company policies and guidelines; complies with all governmental security policies
and procedures on training site.

QUALIFICATIONS:

· Ability to portray assigned role in a safe and effective manner; demonstrate proper physical agility when needed, pay close attention to detail.

· Ability to memorize and remember details regarding assigned character role.

· Ability to read, write, speak and understand English.

· Display professional, neat appearance, dress according to role assigned, maintain professional conduct at all times.

· Display acceptable personal hygiene and present a neat appearance; wear appropriate apparel based on role assigned.

· Ability to pass a background check and preemployment drug screen.

· High School diploma or GED

· US Citizen or ability to work in United States

· Ability to accurately follow written and verbal instructions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be
construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed, and perform special projects as assigned.

OT Training Solutions, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Job Description

Description:

Oak Grove Technologies, LLC, a dynamic and fast-growing federal contractor, is seeking qualified Role Player candidates to fill part-time and on-call positions at the Federal Law Enforcement Training Center (FLETC) in Artesia, New Mexico.

Oak Grove Technologies is a Service-Disabled Veteran-Owned Business based in Raleigh, NC, with a Test and Training Center located near Fort Bragg and Camp Mackall. With over 20 years of expertise in training, consulting, technology, and operational support, the company provides services to the military, government, and law enforcement. Committed to excellence, innovation, and national security, Oak Grove Technologies fulfills federal defense contracts and actively supports veterans through sponsorships and events. Driven by its mission-focused approach, the company seeks top talent to develop impactful solutions.

Oak Grove Technologies offers a competitive compensation and benefits package.

As a Role Player, you will play a pivotal role in enhancing the training experience by creating realistic law enforcement training scenarios in direct support of professional instructors. Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from protective missions and escalation/de-escalation scenarios, all of which require role players to possess the ability to participate in physically demanding activities.

The Role Player position is open to all genders.

• Role players assist in providing realistic scenarios where students and other law enforcement entities can make a practical application of the various investigative and law enforcement skills taught at an important factor in the success of a practical exercise is the quality and depth of the role-playing. The immediacy and realism of a situation can be lost unless a role player is able to live a role and freely adapt to it in response to the way an individual student handles each situation. In each scenario, role players cannot rely on an inflexible script as an actor does.
• Each role player must thoroughly understand the training objectives and their assigned role, adjusting to various outcomes and reacting appropriately to the unfolding situation. At times, role players will need to improvise in a way that aligns with the scenario, the instructor’s guidance, and the overall training goals.
• The role player must thoroughly understand the training objectives of each scenario and the role they are playing; therefore, each role player shall adjust to a variety of outcomes and react in a manner most appropriate to the way in which a situation.
• The role player shall improvise at times in a manner that is consistent with the scenario, the instructor’s direction, and the overall objectives of training. Role players are consistently used in training scenarios, which include surveillance, arrest situations, witness interviews, subject interrogations, and blank-firing weapon exercises.
• Role players are typically assigned to scenarios scheduled Monday through Friday, 7:30 AM to 10:00 PM. Additional training may occur after 10:00 PM on weeknights or on weekends, depending on training requirements and the availability of training areas at FLETC.
• Work will not be scheduled on holidays or during government closures, such as local or national emergencies, administrative closings, or similar government-directed facility shutdowns.
• Scenarios are conducted year-round at FLETC, often in varying weather conditions. Role players will be managed and coordinated by a Site Supervisor (SS) and Assistant Supervisor (AS).

Qualifications

• Must be able to speak English or Spanish at an eighth-grade level or higher; bilingual (English/Spanish) skills are a plus but not required.
• Be capable of meeting the FLETC security requirements of this solicitation and successfully pass a background check and drug screening.
• Strong written and verbal communication skills are essential, with a customer service orientation, the ability to promote teamwork, and a focus on safety. Organization and attention to detail are key.
• Applicants must hold a valid state-issued driver’s license with a satisfactory driving record and prior driving experience. A driver safety skills test must be passed.
• Ability to read and interpret documents such as safety guidelines, operating and maintenance instructions, and policies and procedure manuals.
• Candidates must demonstrate flexibility and availability to help create a weekly schedule for shifts and scenarios.

Physical Demands:

• Role Players must be able to stand and walk for a minimum of 60-minute intervals.
• Role Players must be able to carry up to 20 pounds of training props during this timeframe.
• In certain training scenarios, Role Players should be able to run up to 100 yards.
• Role Players must be capable of being handcuffed and searched in a variety of positions (e.g., standing, kneeling, prone, walking backwards on their knees).
• During training exercises, Role Players will be provided with safety equipment provided by the government.

Compensation and Benefits:

Competitive Pay, PTO, Health Benefits.

If you're ready to apply your expertise in a high-impact role, we encourage you to join our mission in supporting law enforcement training and operational readiness.

Oak Grove Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Oak Grove Technologies, LLC participates in E-Verify to determine an individual's identity and employment eligibility to work in the United States. E-Verify is a service of DHS and SSA.

Job Description

ROLE PLAYER

Location: Montross, VA

ABOUT THE O’GARA GROUP:

O’Gara Training and Services division is focused on training to enhance personal survivability, provide tactical security training for law enforcement, security, homeland security, and counter terrorism professionals and technical risk mitigation, survivability and security service solutions in complex international environments.

POSITION SUMMARY:

Role players will act out scripted scenarios to influence certain aspects of training. This is to enforce processes and procedures and enhance training realism for the trainees.

PRINCIPAL RESPONSIBILITIES:

Act out scenes set by the client
Standing, lying still on the floor, walking over hilly terrain, being exposed to loud noises along with any other physical requirements needed to complete the training
Strictly follow instructions and guidelines set by the instructor
Able to demonstrate and comprehend basic scenario scripts

Minimum Education and Experience Required:

High school diploma/GED required

BASIC SKILLS AND ABILITY REQUIREMENTS:

Be available to support training within 48 hours of notification
Able to work in a culturally diverse environment
Able to pass a Criminal Background Investigation

To be considered for the above position with O’Gara Training and Services, LLC, apply online with a DETAILED resume at our website: />We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job Description

Position Summary:

Valbin Corporation is seeking Role Players for a potential contract supporting the Federal Law Enforcement Training Center. Role Players assist in realistic training exercises for law enforcement officers by portraying suspects, witnesses, or other roles in training scenarios.

***This position is contingent upon award.***

Valbin Corporation’s mission is to provide linguistic support, cultural sensitivity training, project management, and exercise support services to the US Government and private sector. Based in the Washington, D.C. Metropolitan Area, Valbin has an established and on-going partnership with the US Government through its GSA Schedule and the Valbin Mission Readiness Support Center.

As the cornerstone of Valbin's strength, Mission Readiness Support provides government agencies and service members with role players, battlefield immersions, and cultural awareness training. Valbin’s efforts ensure that the U.S. agencies receive the best possible training support.

Requirements:

• Ability to realistically portray assigned roles.
• Pass a background check and a language proficiency interview (if applicable).
• Physically capable of participating in exercises, including wearing protective gear.

Main Responsibilities:

• Act out training scenarios according to provided scripts.
• Attend mandatory 16-hour initial training and quarterly 8-hour refresher training.
• Follow all safety regulations and instructions from the training staff.
• Wear appropriate attire and use props provided by the government.
• Report to designated locations on time and be prepared for assignments.
• Maintain professionalism and adhere to training guidelines.

Hours of Operation:  0700 -1700 Monday-Friday

Powered by JazzHR

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Job Description

SUMMARY/SCOPE

This is a part time position and is contingent upon contract award.

The Role Player will participate in law enforcement personnel training programs by role playing various types of characters in different situations. These situations
include: security processing, vehicle stops, sobriety test, suspect/witness interviews, and any other general situations that law enforcement personnel would generally encounter in their daily line of duty. The hours will vary depending on the assigned role and will be between the hours of 6:00 am to 6:00 pm. Typically each role may last from 2-4 hours, however, some roles may last up to 8 hours, and may occasionally run till midnight when needed.

DUTIES and RESPONSIBILITIES :

· Portray character role assigned, interview with students/instructors regarding the role when needed, in certain controlled situations relative to the character role may be subject to physical searches by students/instructors of the same and opposite gender.

· Consistently remain in the assigned character role during work schedule.

· Replicate various training situations and meet the physical requirements of the assigned role to include: jumping, running, kneeling, standing bending, reaching, and etc.

· Support instructors/students, adjust performance based on instructors/students feedback to meet training
personnel needs.

· Adhere to company policies and guidelines; complies with all governmental security policies
and procedures on training site.

QUALIFICATIONS:

· Ability to portray assigned role in a safe and effective manner; demonstrate proper physical agility when needed, pay close attention to detail.

· Ability to memorize and remember details regarding assigned character role.

· Ability to read, write, speak and understand English.

· Display professional, neat appearance, dress according to role assigned, maintain professional conduct at all times.

· Display acceptable personal hygiene and present a neat appearance; wear appropriate apparel based on role assigned.

· Ability to pass a background check and preemployment drug screen.

· High School diploma or GED

· US Citizen or ability to work in United States

· Ability to accurately follow written and verbal instructions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be
construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed, and perform special projects as assigned.

OT Training Solutions, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

• Drive profitable new gaming revenue to Royal Caribbean ships through strategic player development and customer acquisition initiatives.
• Independently evaluate guest metrics to determine appropriate stateroom, onboard, and discretionary comps for high-value guests, in alignment with company guidelines and authorization levels.
• Utilize the casino rewards program, direct mail/email offers, and guest insights to grow spend and frequency among a personal portfolio of premium players, meeting annual net gaming revenue and booking goals.
• Plan, host, travel to and execute shipboard player development events in collaboration with VIP marketing to increase guest engagement and foster brand loyalty.
• Travel as needed to ships or land-based casinos to support VIP events and player development efforts.
• Reactivate lapsed customers from the database and identify opportunities to attract new high-value players.
• Resolve customer issues effectively to ensure satisfaction and encourage repeat sailings.
• Prospect new casino guests through telemarketing, email outreach, and event invitations to drive first-time visits and long-term loyalty.
• Stay informed on casino marketing reinvestment strategies and competitor loyalty programs to maintain a competitive edge.
• Demonstrate a strong understanding of customer profitability using available systems and reporting tools.
• Recommend and support new reinvestment strategies and promotional initiatives aimed at attracting and retaining high-end customers.
• Facilitate access to funds for premium players via casino credit and other approved cash access methods, in compliance with RCI guidelines.
• Manage and service bookings for high-value guests, ensuring a seamless experience from reservation to sailing.
• Collaborate with shipboard and shoreside teams to meet and exceed guest expectations.
• Perform additional duties as assigned to support the success of the Player Development program.
• Communicating with customers evenings, weekends, and holidays is often necessary and may be required to meet goals and business objectives.
• Ability to communicate information clearly and professionally to clients & colleagues.

• Bachelor's degree in a related field or equivalent professional experience.
• Minimum of 2 years in a customer-facing role within the casino, hospitality, entertainment, or related industry.
• At least 3 years of recent experience in Player Development or Casino Marketing.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Energetic, assertive, and goal-oriented, thriving in a competitive and performance-driven environment.
• Exceptional communication skills across multiple platforms, including in-person, phone, email, and digital messaging.
• Proven experience in networking and sales, with a focus on relationship-building.
• Ability to independently resolve customer concerns and manage escalated situations with professionalism.
• Self-motivated with the ability to work independently and manage a flexible schedule to meet performance goals.
• Willingness and ability to travel overnight and on weekends as required.
• Fluent in English; proficiency in additional languages or dialects is highly desirable.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and capable of quickly learning new software applications.
• Entrepreneurial mindset with a proactive approach to identifying and pursuing new business opportunities.