8,603 Tech Data jobs in the United States

**ABOUT THIS POSITION**
As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful. The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.
**WHAT YOU'LL DO**
+ Answer incoming support calls  
+ Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
+ Respond to written email inquiries from our customers
+ Document, investigate and resolve customer issues to resolution
+ Identify client concerns and engage appropriate internal resources to ensure timely resolution
+ Abide by phone schedule to ensure sufficient availability for receiving inbound calls
+ Document all client interactions - phone calls, emails, work effort, etc
+ Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
+ Consistently meet performance standards as set forth in the quality guidelines
+ Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
+ Ability to demonstrate professionalism in communicating with clients and payers both written and verbally 
+ Ability to work self directed 
+ Availability to work extended hours when needed
+ Appropriately escalates issues and concerns in order to achieve timely resolution
+ Perform other duties and /or projects as assigned by management within the area of responsibility and control
**WHAT YOU'LL NEED**
+ Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
+ Exceptional client service skills
+ Technically savvy with excellent troubleshooting and analytical skills
+ Working knowledge of EDI files (Preferred)
+ Demonstrated verbal and written communication skills
+ Self-motivated with the ability to multitask, work independently, and work in a team setting
+ Strong sense of urgency
+ Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
+ Bachelor degree (Preferred)
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R1893

**ABOUT THIS POSITION**
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue.  You are technically savvy and a thorough troubleshooter 
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction 
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2484

**ABOUT THIS POSITION**
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue.  You are technically savvy and a thorough troubleshooter 
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction 
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2596

**ABOUT THIS POSITION**
As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful. The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.
**WHAT YOU'LL DO**
+ Answer incoming support calls  
+ Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
+ Respond to written email inquiries from our customers
+ Document, investigate and resolve customer issues to resolution
+ Identify client concerns and engage appropriate internal resources to ensure timely resolution
+ Abide by phone schedule to ensure sufficient availability for receiving inbound calls
+ Document all client interactions - phone calls, emails, work effort, etc
+ Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
+ Consistently meet performance standards as set forth in the quality guidelines
+ Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
+ Ability to demonstrate professionalism in communicating with clients and payers both written and verbally 
+ Ability to work self directed 
+ Availability to work extended hours when needed
+ Appropriately escalates issues and concerns in order to achieve timely resolution
+ Perform other duties and /or projects as assigned by management within the area of responsibility and control
**WHAT YOU'LL NEED**
+ Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
+ Exceptional client service skills
+ Technically savvy with excellent troubleshooting and analytical skills
+ Working knowledge of EDI files (Preferred)
+ Demonstrated verbal and written communication skills
+ Self-motivated with the ability to multitask, work independently, and work in a team setting
+ Strong sense of urgency
+ Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
+ Bachelor degree (Preferred)
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R1893

Technical Support Analyst
Job Description:
We are on the lookout for a dedicated individual to join our friendly and forward-thinking team as a Technical Support Analyst. This role is crucial in providing top-notch technical product support to customers through various channels, including inbound calls, emails and Microsoft Teams Meetings.
We are seeking a dedicated and enthusiastic individual who excels in delivering exceptional service and consistently goes above and beyond for our customers. Your primary responsibilities will include handling customer inquiries with professionalism and efficiency, troubleshooting technical issues, and providing tailored solutions to meet customer needs. You will also document customer interactions accurately, liaise with internal teams and stakeholders to resolve issues promptly, and ensure effective communication with all parties involved to maintain a high level of customer satisfaction.
If you have a passion for customer service, technology and a commitment to exceeding customer expectations, we would love to hear from you.
Key Responsibilities:
- Provide expert technical support via calls and our ticketing system.
- Troubleshoot and resolve technical product issues efficiently.
- Handle time-sensitive issues with prompt and clear communication to customers.
- Document discoveries with clear reproduction steps and detailed analysts.
- Maintain a high level of solves per month.
- Maintain 20 or more outbound calls per month.
- Achieve and maintain a customer satisfaction score (CSAT) of 95% or more.
- Ensure quality escalations to the Advanced Support team with precise reproduction steps.
- Recognize the severity of issues and react appropriately.
- Identify and report on trends or product knowledge gaps.
- Foster strong collaborative relationships within the immediate team and other departments.
- Promote the use of our resources to empower customers.
- Document and update customer records accurately based on interactions.
- Continuously maintain and improve a knowledge base of the product and services.
- Ensure a customer-first approach by keeping customers updated and fully answering tickets.
- Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
- Assist customers with product usage and troubleshooting, ensuring a positive customer experience.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Gather customer feedback to improve service delivery and product offerings.
- Ensure a customer-first approach by keeping customers updated and fully answering tickets.
- Consistently achieve all KPI's set.
Your Day-to-Day:
- Engage with Customers: Spend your day handling inbound and outbound inquiries, via phone and our ticketing system, ensuring customers get the support they need.
- Troubleshoot Issues: Dive into troubleshooting and replicating customer-reported issues to find solutions.
- Documentation: Document discoveries with clear steps and thorough analysis for internal reviews.
- Problem Assessment: Assess the severity of issues and react accordingly to provide swift resolutions.
- Timely Resolutions: Tackle time-sensitive issues with a focus on delivering timely and clear communication to customers.
- Trend Identification: Identify and report on trends or product knowledge gaps to help improve our services.
- Internal Collaboration: Build collaborative relationships within other departments to enhance the support process.
- Customer Empowerment: Promote the use of our resources to help customers pro-actively solve their problems.
- Record Maintenance: Update customer records based on interactions, keeping everything up to date and accurate.
- Knowledge Base: Continuously help maintain and improve a knowledge base of our evolving product and services.
Experience:
- 1-2+ years of customer support or technical support experience
Perks? We have plenty.
- Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
- Comprehensive health, dental and vision coverage
- 401(k) retirement match (100% matching up to 4%)
- 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
- 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
- 5 days paid yearly to volunteer (through Sage Foundation)
- $5,250 tuition reimbursement per calendar year starting 6 months after hire date
- Sage Wellness Rewards Program ($00 wellness credit and 360 fitness reimbursement annually)
- Library of on demand career development options and ongoing training offerings
Dig deeper about who we are:
- Who is Sage: Life at Sage: Our Values & Behaviors: How we make a difference: Sage Business Cloud - SaaS for Every Business: Operations
Country:
United States
Office Location:
Austin
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

**Job Description:**
**Essential Job Functions:**
- Provide technical support in infrastructure services, responding to issues and assisting in tasks.
- Contribute to infrastructure projects and tasks under supervision.
- Participate in the monitoring and basic troubleshooting of infrastructure systems.
- Work with the team to address infrastructure-related challenges and meet departmental needs.
- Support the development of infrastructure documentation, including incident logs and records.
- Continue to develop and enhance technical skills.
- Apply problem-solving abilities to address infrastructure issues.
- Follow established best practices and standards in infrastructure service delivery.
**Basic Qualifications:**
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 2+ years of relevant work experience
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and problem-solving
- A continuous learner that stays abreast with industry knowledge and technology
- **Onsite support required, Eunice, NM**
**- Candidates must be authorized to work in United States without the requirement of sponsorship.**
**Other Qualifications:**
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

TEKsystems is looking for Technical Support Analyst for one of our top clients in the Charlotte, NC area in a fast paced environment. They offer stability, growth, updated technology and more. See the top skills & job description below.
Top Skills
1. 5-10 years of Desktop Support
2. Windows 10/11, Active Directory and Office 365
3. Hardware support like laptops, desktops, printer, mobile devices
4.White Glove support experience
.
Job Duties
Our client is a looking for Technical Support analyst to work in a fast paced manufacturing environment. This Desktop technician will be supporting deployments of the hardware, password resets, break/fix on hardware, upgrading software, workstation setups and more. They will be supporting applications as well as interfacing with other teams. Networking troubleshooting as well. Reimaging experience is a must as well. They will work with Windows computers, Printers, and more. They will also be providing white glove support as well with many executives.
+ Act as a point of contact for all aspects of technical support for Charlotte office and other locations across US and abroad
+ Provide "white glove" service to your customers, while meeting or exceeding set SLAs
+ Perform deployments of laptops and desktops, monitors, peripherals, and other hardware; perform installation and maintenance of internal and external software applications, and operating systems
+ Will be responsible for onboarding and offboarding personnel efforts, as well as new hire orientations and following support
+ Utilize ticket management system to record, update and resolve Incidents and Service Requests
+ Troubleshoot video conferencing issues, local and remote
+ Create KB Articles and other technical documentation
+ Participate and/or lead multiple simultaneous small or medium-scale projects (e.g. coordination of office move-ins, user relocations, large user onboarding with M&A transactions)
+ Collaborate and consult with key technical experts, larger ET team, and external service providers to resolve complex technical issues and achieve goals
+ Conduct regular meetings with stakeholders and service providers to discuss performance and address issues
if you are interested please apply for this role
Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Sep 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Job Title: Technical Support Analyst**
**Location: Cleveland, OH**
**Pay Range: $35/hr on W2**
We are seeking a professional with strong skills in **client computer support and troubleshooting** , capable of providing reliable technical assistance and resolving issues efficiently. In addition, this role requires **experience in application development** , expanding beyond traditional support responsibilities to contribute to software-related initiatives.
A **college degree is preferred** , and prior experience working in a **research and development (R&D) environment** will be considered a significant advantage.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

**Computer Scientist**
Kelly Services is currently seeking a Technical Support Analyst working hybrid schedule in West Chester, PA.
**Job Summary**
The Advance Case Management (ACM) Application Implementation and Support Analyst plays a critical role in the implementation and ongoing support of the ACM solution for key clients, including IDNs, hospitals, ambulatory surgery centers, and physician practices. This position leads customer implementation projects, collaborating with business partners, customers, integrators, and technical resources to ensure alignment of project timelines and integration with Electronic Health Records (EHR), scheduling, and imaging data sources.
The role also includes Teir 1 support of the ACM application and interface issues, serving as the primary contact for technical support and email triage.
A strong candidate will demonstrate an ability to drive results with passion for customer excellence and proactive problem solving along with being comfortable working in a matrixed organization environment.
**Primary Responsibilities:**
+ Implementation Leadership
+ Lead communications with customers, integrators, distributors, sales consultants, and regional leads for various implementations.
+ Partner with regional leads for pre-discovery calls to develop customized implementation plans.
+ Create and present technical slides to discuss implementation options, data requirements, and timelines.
+ Schedule and document weekly implementation meetings.
+ Prepare customer data in the ACM system ahead of the go-live date.
+ Track project status using Power BI, Smartsheet, and/or other dashboard tools.
+ Identify and resolve implementation roadblocks.
+ Prepare for User Acceptance Testing (UAT) and soft launches.
+ Coordinate ACM live events and provide support during the hyper care period.
+ Document and prepare for account turnover to support teams.
+ Service Request Management: Log, triage, and respond to service requests in accordance with established procedures.
+ Issue Monitoring: Track service request status, provide timely updates to clients, and escalate sensitive issues or major problems to management and vendors as needed.
+ Problem Resolution: Address application and interface issues to minimize client downtime and productivity loss.
+ Data Entry & Reporting: Ensure accurate service request data entry into Jira and generate reports on incident trends to mitigate future issues.
+ Application Testing & Documentation: Participate in application testing, document issues, and escalate to vendors when necessary.
+ User Administration: Assist with user ID and application privilege management.
+ Collaboration: Partner with Tier 2 support and other resources to resolve complex problems efficiently; analyze help desk emails for recurring incidents.
**Mandatory Requirements:**
+ Minimum of Bachelor's degree required; focused degree in Business, Engineering, Computer Science/Information Technology preferred
+ Minimum of 2 years of relevant experience
+ Strong project planning and coordination skills
+ Strong communication and presentation skills
+ Able to present technical details along with concepts/solutions at a higher level to stakeholders
+ Skilled in adapting to project constraints and resolving issues with minimal supervision.
+ Strong analytical and problem-solving skills, with a keen attention to detail.
+ Technical aptitude with the ability to quickly learn new tools and technologies.
+ Excellent verbal and written communication skills.
+ Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
+ Able to present technical details and concepts to stakeholders at varied levels.
**Desired:**
+ Experience in business analysis and project management.
+ Experience in implementing software solutions, ideally in a Software as a Service (SaaS) environment.
+ Experience in customer service, professional services, or consulting.
+ Familiarity with collaborative tools (SharePoint, JIRA, Confluence, Teams).
+ Knowledge of clinical data interfaces and healthcare clinical systems.
+ Passion for creating customer value through innovative technology solutions.
+ Ability to manage multiple projects simultaneously.
**Important information:** This position is recruited by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.
**Why Kelly** **®** **?**
The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ® ) is one focus within the full array of Kelly Services® workforce solutions.
Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.
The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.
As a Kelly Services employee, you will have access to numerous perks, including:
+ Vacation and sick pay
+ Paid holidays
+ 401(k) plan
+ Group medical, vision, dental, life, and short-term disability insurance options
+ Kelly Discounts on goods and services, auto and home insurance, and tuition at Kelly partner schools
+ Kelly Learning Center offers free courses and trainings
+ Weekly pay
**About Kelly Services** **®**
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook ( , LinkedIn ( and Twitter ( .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. ( part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Find what's next with Kelly ® .
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.