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Showing 5000+ Tech Data jobs in the United States
Agri-Tech Data Scientist
89101 Sunrise Manor, Nevada
$110000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a pioneering force in agricultural technology, is seeking a talented Agri-Tech Data Scientist to revolutionize farming practices through data-driven insights. This is an on-site role requiring close collaboration with field teams and R&D departments. You will leverage advanced statistical modeling and machine learning techniques to analyze vast datasets from sensors, drones, and satellite imagery to optimize crop yields, resource management, and sustainability efforts. Key responsibilities include:
The ideal candidate will hold a Master's or Ph.D. in Data Science, Statistics, Agronomy, Computer Science, or a related quantitative field. A minimum of 4 years of experience in data analysis, with a focus on agricultural applications or environmental science, is required. Proficiency in programming languages such as Python or R, and experience with machine learning libraries (e.g., Scikit-learn, TensorFlow, PyTorch) are essential. Familiarity with SQL databases and cloud platforms (AWS, Azure, GCP) is expected. Knowledge of GIS software (e.g., ArcGIS, QGIS) and experience with IoT sensor data is highly advantageous. Strong problem-solving abilities and excellent communication skills to convey technical concepts to non-technical audiences are crucial. Join us in shaping the future of sustainable agriculture in Las Vegas, Nevada, US .
- Collecting, cleaning, and pre-processing large, complex agricultural datasets.
- Developing and implementing predictive models for crop growth, disease detection, and yield forecasting.
- Designing and executing experiments to test hypotheses and validate model performance.
- Utilizing geospatial data analysis techniques to map and analyze farm conditions.
- Collaborating with agronomists and engineers to translate data insights into actionable recommendations for farmers.
- Building data visualization tools and dashboards to communicate findings effectively to diverse stakeholders.
- Identifying opportunities for innovation in agricultural processes through data analysis.
- Evaluating and integrating new data sources and analytical methodologies.
- Ensuring data integrity, security, and compliance with relevant regulations.
- Presenting research findings and project outcomes to management and clients.
The ideal candidate will hold a Master's or Ph.D. in Data Science, Statistics, Agronomy, Computer Science, or a related quantitative field. A minimum of 4 years of experience in data analysis, with a focus on agricultural applications or environmental science, is required. Proficiency in programming languages such as Python or R, and experience with machine learning libraries (e.g., Scikit-learn, TensorFlow, PyTorch) are essential. Familiarity with SQL databases and cloud platforms (AWS, Azure, GCP) is expected. Knowledge of GIS software (e.g., ArcGIS, QGIS) and experience with IoT sensor data is highly advantageous. Strong problem-solving abilities and excellent communication skills to convey technical concepts to non-technical audiences are crucial. Join us in shaping the future of sustainable agriculture in Las Vegas, Nevada, US .
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0
Technical Support Analyst
40287 Louisville, Kentucky
Waystar
Posted 2 days ago
Job Viewed
Job Description
**ABOUT THIS POSITION**
As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful. The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.
**WHAT YOU'LL DO**
+ Answer incoming support calls
+ Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
+ Respond to written email inquiries from our customers
+ Document, investigate and resolve customer issues to resolution
+ Identify client concerns and engage appropriate internal resources to ensure timely resolution
+ Abide by phone schedule to ensure sufficient availability for receiving inbound calls
+ Document all client interactions - phone calls, emails, work effort, etc
+ Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
+ Consistently meet performance standards as set forth in the quality guidelines
+ Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
+ Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
+ Ability to work self directed
+ Availability to work extended hours when needed
+ Appropriately escalates issues and concerns in order to achieve timely resolution
+ Perform other duties and /or projects as assigned by management within the area of responsibility and control
**WHAT YOU'LL NEED**
+ Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
+ Exceptional client service skills
+ Technically savvy with excellent troubleshooting and analytical skills
+ Working knowledge of EDI files (Preferred)
+ Demonstrated verbal and written communication skills
+ Self-motivated with the ability to multitask, work independently, and work in a team setting
+ Strong sense of urgency
+ Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
+ Bachelor degree (Preferred)
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R1893
As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful. The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.
**WHAT YOU'LL DO**
+ Answer incoming support calls
+ Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
+ Respond to written email inquiries from our customers
+ Document, investigate and resolve customer issues to resolution
+ Identify client concerns and engage appropriate internal resources to ensure timely resolution
+ Abide by phone schedule to ensure sufficient availability for receiving inbound calls
+ Document all client interactions - phone calls, emails, work effort, etc
+ Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
+ Consistently meet performance standards as set forth in the quality guidelines
+ Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
+ Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
+ Ability to work self directed
+ Availability to work extended hours when needed
+ Appropriately escalates issues and concerns in order to achieve timely resolution
+ Perform other duties and /or projects as assigned by management within the area of responsibility and control
**WHAT YOU'LL NEED**
+ Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
+ Exceptional client service skills
+ Technically savvy with excellent troubleshooting and analytical skills
+ Working knowledge of EDI files (Preferred)
+ Demonstrated verbal and written communication skills
+ Self-motivated with the ability to multitask, work independently, and work in a team setting
+ Strong sense of urgency
+ Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
+ Bachelor degree (Preferred)
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R1893
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1
Technical Support Analyst
30309 Midtown Atlanta, Georgia
Waystar
Posted 2 days ago
Job Viewed
Job Description
**ABOUT THIS POSITION**
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2596
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2596
Is this job a match or a miss?
View Now
2
Technical Support Analyst
30096 Duluth, Georgia
Waystar
Posted 2 days ago
Job Viewed
Job Description
**ABOUT THIS POSITION**
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2484
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2484
Is this job a match or a miss?
View Now
3
Technical Support Analyst
30309 Midtown Atlanta, Georgia
Waystar
Posted 2 days ago
Job Viewed
Job Description
**ABOUT THIS POSITION**
As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful. The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.
**WHAT YOU'LL DO**
+ Answer incoming support calls
+ Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
+ Respond to written email inquiries from our customers
+ Document, investigate and resolve customer issues to resolution
+ Identify client concerns and engage appropriate internal resources to ensure timely resolution
+ Abide by phone schedule to ensure sufficient availability for receiving inbound calls
+ Document all client interactions - phone calls, emails, work effort, etc
+ Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
+ Consistently meet performance standards as set forth in the quality guidelines
+ Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
+ Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
+ Ability to work self directed
+ Availability to work extended hours when needed
+ Appropriately escalates issues and concerns in order to achieve timely resolution
+ Perform other duties and /or projects as assigned by management within the area of responsibility and control
**WHAT YOU'LL NEED**
+ Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
+ Exceptional client service skills
+ Technically savvy with excellent troubleshooting and analytical skills
+ Working knowledge of EDI files (Preferred)
+ Demonstrated verbal and written communication skills
+ Self-motivated with the ability to multitask, work independently, and work in a team setting
+ Strong sense of urgency
+ Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
+ Bachelor degree (Preferred)
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R1893
As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful. The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.
**WHAT YOU'LL DO**
+ Answer incoming support calls
+ Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
+ Respond to written email inquiries from our customers
+ Document, investigate and resolve customer issues to resolution
+ Identify client concerns and engage appropriate internal resources to ensure timely resolution
+ Abide by phone schedule to ensure sufficient availability for receiving inbound calls
+ Document all client interactions - phone calls, emails, work effort, etc
+ Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
+ Consistently meet performance standards as set forth in the quality guidelines
+ Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
+ Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
+ Ability to work self directed
+ Availability to work extended hours when needed
+ Appropriately escalates issues and concerns in order to achieve timely resolution
+ Perform other duties and /or projects as assigned by management within the area of responsibility and control
**WHAT YOU'LL NEED**
+ Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
+ Exceptional client service skills
+ Technically savvy with excellent troubleshooting and analytical skills
+ Working knowledge of EDI files (Preferred)
+ Demonstrated verbal and written communication skills
+ Self-motivated with the ability to multitask, work independently, and work in a team setting
+ Strong sense of urgency
+ Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
+ Bachelor degree (Preferred)
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R1893
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4
Technical Support Analyst
Virginia, Virginia
Qodoro Global LLC
Posted today
Job Viewed
Job Description
Job Title: Technical Support Analyst 3
Job Duration: 8+ Months
Job Location: Richmond, VA
The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help troubleshoot issues and configuring settings among other functions.
The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help maintain EHR related activities including troubleshooting issues, configuring settings and setup users among other functions.
The EHR EU Support Specialist is responsible for providing Tier 1 (first call resolution) support to all EHR end-users EHR-related clinical and patient accounting applications.
This role plays a vital role in supporting the successful implementation and sustainment phases of the ** Electronic Health Record initiative and help ensures deployed EHR capabilities remain stable, fully operational, and effectively adopted by end-users through post-cutover health checks, issue tracking, and sustainment readiness planning.
Responsibilities:
- Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
- Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
- Must understand ** EHR policies, procedures, and workflows and Oracle Health-specific procedures to resolve issues.
- Acquires and maintains a general and clinical knowledge of client and related software applications.
- Attends professional development training as instructed.
- Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
- Conduct pre- and post-go-live system health checks to verify operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each ** facility
- Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation
- Coordinate and validate issue resolution with implementation, clinical, technical, and vendor teams to ensure continuity of care and system performance
- Maintain sustainment readiness checklists and site health status dashboards for EHR leadership and Go-Live command center operations
- Provide on-demand support for issue escalation, problem diagnosis, and liaison functions between end users, support teams, and technical vendors
- Contribute to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts
- Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment
- Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support
- Site Health Dashboards and associated metrics to monitor performance and identify potential issues
- Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams
- Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges
- Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
Job Type: Contract
Pay: $ $33.00 per hour
Experience:
- EHR systems: 3 years (Required)
Work Location: In person
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5
Technical Support Analyst
Alberici Group, LLC
Posted today
Job Viewed
Job Description
Headquartered in St. Louis, Missouri with more than 1,200 employees and nearing $2B in revenue, Alberici is a diversified construction company that partners with leading organizations throughout North America to build their most challenging and important projects.
Since our founding in 1918, Alberici earned a reputation for executing with quality, safety and trust. Combined with our 100+ years of experience, we provide construction solutions to the automotive, commercial, civil, energy, food & beverage, healthcare, heavy industrial, industrial process, and water industries.
We build the critical structures that improve lives and strengthen communities.
Our mission is simple — and our approach to delivering on it is equally straightforward. We are as open and honest with our employees and partners as we are with our clients. We are here to work together to do the best work possible to bring this mission to life.
When it comes to our team, Alberici employees are built differently. We seek the best and brightest and are committed to investing in our people and providing the training and resources they need to learn, grow, and advance.
Are you Built for the Challenge?
Our Values:
- Working Safely
- Valuing Diversity
- Serving Humbly
- Executing with Integrity
- Solving Creatively
- Engaging Fully
What We Offer:
- Profit-sharing plan, cash bonus programs and annual cost-of-living adjustments
- Generous salary increases and per diems for qualified out-of-town assignments
- Health, dental and vision insurance eligibility on day one
- Paid parental leave
- Continuing education reimbursement
- Personalized career development and training programs
- Minimum of 29 days of PTO (including holidays) for entry-level roles
- Fitness center for St. Louis office-based team members
- Gym membership reimbursement for project-based team members
- Corporate office cafeteria access
- Employee Resource Group (ERG) opportunities
- Philanthropy opportunities
Position Overview:
Essential Duties and Responsibilities include the following; however, other duties may be assigned. To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Configures and installs computer hardware and software.
- Maintains IT work areas.
- Upgrades hardware and software components.
- Maintains IT hardware asset and software tracking.
- Remains abreast of changes in user and system software and hardware requirements.
- Provides first level end-user support.
- Maintains IT helpdesk ticketing system.
Additional Duties and Responsibilities
- Supports and adheres to the matrix organization format.
- Models and reinforces safety as a top priority of the organization. Always wears a hard hat and other appropriate personal protective equipment in the field.
- Meets schedules and deadlines, adheres to policies and procedures, and maintains a good attendance/tardiness record.
- Ensures client satisfaction, both internally and externally, through positive, pleasant, professional, and efficient handling of issues.
- Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.
- Performs other duties as assigned by the Supervisor.
Knowledge, Skills, and Abilities
- Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Writes routine reports and correspondence.
- Speaks effectively before groups of customers or employees of organization.
- Defines problems, collects data, establishes facts, and draws valid conclusions.
- Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
- Organizes and manages time, duties, and activities efficiently.
Education and Experience
Two-year degree/certificate from a college or technical school AND one to three years related experience and/or training OR equivalent combination of education and experience.
Alberici is a North American company with multiple Operating Companies:
Alberici Constructors, Inc., Alberici Constructors, LTD., Alberici Construcciones, BRC, CAS Constructors, Filanc, Flintco, Hillsdale Fabricators, Kienlen Constructors, and WWPS
LI-HybridEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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6
Technical Support Analyst
Missouri, Missouri
Kansys
Posted today
Job Viewed
Job Description
Company Description
Kansys is a provider of billing software and services that help communications and enterprise businesses monetize complex processes at scale. Our solutions are utilized by prestigious global brands such as Accor, Altice, Bell, Choice Hotels, and Telus. We specialize in offering robust solutions designed to meet the growing demands of our diverse clientele. Kansys is committed to ensuring that businesses can effectively streamline and optimize their billing operations for better performance and growth.
Role Description
This is a full-time remote role for a Technical Support Analyst (Afternoon-Evening). The Technical Support Analyst will be responsible for providing technical and customer support, resolving issues through troubleshooting, and ensuring customer satisfaction. Daily tasks include analyzing technical problems, responding to customer inquiries, and working to provide solutions in a timely manner.
Qualifications
- Strong Analytical and Troubleshooting skills
- Experience in Technical Support and Customer Support
- Focus on ensuring Customer Satisfaction through effective problem-solving
- Excellent communication skills and ability to work independently
- Familiarity with billing software is a plus
- Availability to work during afternoon and evening hours
- Relevant certifications or a degree in Computer Science or a related field is beneficial
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7
Technical Support Analyst
77007 Houston, Texas
CAI
Posted 8 days ago
Job Viewed
Job Description
Technical Support Analyst
**Req number:**
R6474
**Employment type:**
Full time
**Worksite flexibility:**
Onsite
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As a Technical Support Specialist, you provide technical user support using analysis and problem-solving skills to facilitate resolution, education, and documentation of a variety of computer and software technologies
**Job Description**
We are looking for a **Technical Support Specialist.** This position will be **full-time** and **on-site in Houston, Texas.**
**What You'll Do**
+ Staff the Digital Tech Bar in the Global Headquarters office, Monday through Friday during US business hours, providing support for users
+ Direct interaction with end users at the Digital Tech Bar located in the Global Headquarters building
+ Requires a positive, upbeat personality and enjoyment in interacting with users
+ Hands-on experience troubleshooting multiple hardware and software technologies
+ Ability to confidently and effectively resolve advanced technical issues
+ Provide operational support for the enterprise computing environment's supported technologies
+ Perform communications, documentation, and advanced troubleshooting
+ Collaborate with other Technical Support and Engineering teams to conduct testing, training, troubleshooting, and documentation related to technical user support
**What You'll Need**
Required:
+ Degree in Information Systems, Computer Science, specialized training, certification, or equivalent work experience
+ Approximately 3-5 years of experience in one or more areas within Information Technology (IT) or a comparable organization
+ Client Support experience preferred
+ Excellent verbal and written communication skills, especially in English
+ Strong problem-solving and customer service skills
+ General understanding of Information Technology (IT) infrastructure and processes
+ Operating Systems (Microsoft Windows 10)
+ Network Connectivity (TCP/IP, LAN/WAN)
+ Remote Connectivity/SSL/VPN
+ Printing (basic troubleshooting)
+ Software distribution/SCCM (basic knowledge required)
+ MS Office Products
+ Cloud technologies
+ Mobile technologies
+ ServiceNow
+ ITIL processes
+ Strong analytical, problem-solving, communication, and documentation skills
Preferred:
+ Secondary language preferred, but not required
+ HP hardware knowledge preferred
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
#LI-GE1
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
$7.00 - 30.00 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
**Req number:**
R6474
**Employment type:**
Full time
**Worksite flexibility:**
Onsite
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As a Technical Support Specialist, you provide technical user support using analysis and problem-solving skills to facilitate resolution, education, and documentation of a variety of computer and software technologies
**Job Description**
We are looking for a **Technical Support Specialist.** This position will be **full-time** and **on-site in Houston, Texas.**
**What You'll Do**
+ Staff the Digital Tech Bar in the Global Headquarters office, Monday through Friday during US business hours, providing support for users
+ Direct interaction with end users at the Digital Tech Bar located in the Global Headquarters building
+ Requires a positive, upbeat personality and enjoyment in interacting with users
+ Hands-on experience troubleshooting multiple hardware and software technologies
+ Ability to confidently and effectively resolve advanced technical issues
+ Provide operational support for the enterprise computing environment's supported technologies
+ Perform communications, documentation, and advanced troubleshooting
+ Collaborate with other Technical Support and Engineering teams to conduct testing, training, troubleshooting, and documentation related to technical user support
**What You'll Need**
Required:
+ Degree in Information Systems, Computer Science, specialized training, certification, or equivalent work experience
+ Approximately 3-5 years of experience in one or more areas within Information Technology (IT) or a comparable organization
+ Client Support experience preferred
+ Excellent verbal and written communication skills, especially in English
+ Strong problem-solving and customer service skills
+ General understanding of Information Technology (IT) infrastructure and processes
+ Operating Systems (Microsoft Windows 10)
+ Network Connectivity (TCP/IP, LAN/WAN)
+ Remote Connectivity/SSL/VPN
+ Printing (basic troubleshooting)
+ Software distribution/SCCM (basic knowledge required)
+ MS Office Products
+ Cloud technologies
+ Mobile technologies
+ ServiceNow
+ ITIL processes
+ Strong analytical, problem-solving, communication, and documentation skills
Preferred:
+ Secondary language preferred, but not required
+ HP hardware knowledge preferred
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
#LI-GE1
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
$7.00 - 30.00 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
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8
Technical Support Analyst
15222 Pittsburgh, Pennsylvania
Insight Global
Posted 22 days ago
Job Viewed
Job Description
Job Description
Day to Day:
Insight Global is seeking IT Support Analysts to sit onsite for a local higher education client. These candidates would provide support to all IT-related activities, assistance end users, coordination resolutions for end user issues, and follow-up to end user related IT problems and ensure a resolution.
- Provide technical support onsite and over the phone for Customers
- Software and network issues on laptops and desktops
- Troubleshooting and resolving issues with software and printers.
- Create and manage tickets
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Requirements:
- Associates Degree OR Bachelors Degree and
- Minimum 1 year professional IT Support Expereince
- Phone support experience - high call volume
- Experience remoting into devices to fix issues
- Previous IT Support expereince MUST INCLUDE both HARDWARE and SOFTWARE support
Day to Day:
Insight Global is seeking IT Support Analysts to sit onsite for a local higher education client. These candidates would provide support to all IT-related activities, assistance end users, coordination resolutions for end user issues, and follow-up to end user related IT problems and ensure a resolution.
- Provide technical support onsite and over the phone for Customers
- Software and network issues on laptops and desktops
- Troubleshooting and resolving issues with software and printers.
- Create and manage tickets
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Requirements:
- Associates Degree OR Bachelors Degree and
- Minimum 1 year professional IT Support Expereince
- Phone support experience - high call volume
- Experience remoting into devices to fix issues
- Previous IT Support expereince MUST INCLUDE both HARDWARE and SOFTWARE support
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9