4,000 Technical Account jobs in the United States
Technical Account Specialist

Posted 1 day ago
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Job Description
25WD91015
**Position Overview**
Autodesk Water Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer-focused approach to building strong relationships, you might be just who we need to help develop and drive our Customer Success Plans. We are looking for a professional with primarily drainage design plus storm/sewer/flood (SSF) modeling experience, supporting a broad range of technologies in small- and large-scale enterprise environments.
This person will work closely with major accounts across AMER. You will join the Emerging Business Customer Success (EBCS) organization - a team that values professional development and rewards high performance. EBCS is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering proactive support and professional, customized product content and services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.
**Responsibilities**
+ Innovating, developing, and delivering packaged service offerings to increase customer success and new product adoption
+ Develop and Deliver Expert Coaching to Autodesk Water customers
+ Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans
+ Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans
+ Technical assistance and recommendations for customers based on data analytics
+ Taking a problem management approach, find opportunities for improvement initiatives
**Minimum Qualifications**
Technical:
+ Bachelor's degree in Civil Engineering or related
+ 8+ years of experience in Drainage Design plus Storm/Sewer/Flood Analysis experience
+ Expert knowledge of InfoDrainage or StormCAD
+ Advanced knowledge of Civil 3D and SSA
+ Additional knowledge of InfoWorks ICM
+ An acumen for identifying opportunities that will make a big impact on customer adoption
+ Able to manage several projects at a time, setting the right priorities
+ Proven ability to be flexible and learn quickly in a fast-paced environment
+ Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
+ Enthusiasm and passion for technology and innovation
+ Strong troubleshooting and analytical skills
Soft Skills:
+ Demonstrated ability to build and maintain strong relationships at all levels
+ Must be flexible, decisive, self-motivated and proactive
+ Comfortable with ambiguity and working through change while driving results
+ Excellent team player, enjoys supporting and interacting with other members of a global, shared responsibility team
**Preferred Qualifications**
+ Fluency in English, additional languages are a plus
+ Knowledge of the water industry in AMER
+ Technical consulting experience and/or technical project delivery experience with large, demanding customers
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Benefits**
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting transparency**
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,600 and $144,320. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: Employment Opportunity**
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
Technical Account Manager

Posted 1 day ago
Job Viewed
Job Description
**Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.**
At LiveRamp, we believe connected data drives better experiences-and we power those experiences across the advertising ecosystem with unmatched scale, privacy, and precision. As a Technical Solutions Consultant (TS), you'll partner with leading brands, agencies, platforms, and data providers to implement and optimize LiveRamp's ad tech solutions.
In this role, you'll act as a trusted technical advisor, owning key accounts from onboarding through expansion. You'll help customers activate data across channels, navigate signal loss, and measure outcomes-while also helping to build internal best practices that level up our broader team.
**Responsibilities:**
**Technical Client Solutions Management**
+ Lead the end-to-end onboarding and technical adoption of LiveRamp's ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions. Build and maintain strong, consultative client relationships to align technical implementation with business objectives.
**Implementation & System Configuration**
+ Design and execute strategic implementation plans tailored to client goals. Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms. Troubleshoot integration challenges and deliver scalable solutions to drive platform value.
**Technical Project Management & Support**
+ Track customer adoption metrics and usage patterns to identify optimization opportunities. Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.
**Cross-Functional Technical Collaboration**
+ Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy. Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.
**Customer-Facing Technical Documentation & Enablement**
+ Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps. Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.
**Customer Advocacy & Product Feedback**
+ Translate customer feedback into actionable insights for product development and roadmap planning. Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.
**Strategic Communication & Stakeholder Engagement**
+ Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences. Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.
**Client Engagement & Industry Representation**
+ Support LiveRamp's strategic initiatives through occasional travel for client meetings, workshops, and industry events. Strengthen client relationships and reinforce LiveRamp's position as a leading ad tech partner.
**Qualifications:**
**Technical Skills**
+ Understanding of Ad Tech Ecosystem: Familiarity with DSPs, SSPs, DMPs, CDPs, ID graphs, clean rooms, and data onboarding.
+ Data Integration & APIs: Experience working with REST APIs, file-based integrations (e.g., SFTP), and data transformation processes.
+ Web Technologies: Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
+ Data & Querying: Competency in SQL, data analytics tools, or scripting for troubleshooting and insights.
+ Troubleshooting & Debugging: Strong problem-solving skills in diagnosing and resolving technical issues across distributed systems.
**Client-Facing & Communication Skills**
+ Client Relationship Management: Ability to engage with both technical and non-technical stakeholders across advertisers, agencies, and publishers.
+ Solution Design & Presentation: Comfort creating and presenting solution proposals, technical diagrams, and use-case-specific workflows.
+ Project & Account Management: Experience managing complex onboarding projects with cross-functional stakeholders and tight deadlines.
+ Customer Advocacy: Ability to translate customer feedback into actionable insights for product and engineering teams.
_This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle or Little Rock locations._
The approximate annual base compensation range is $100,000 to $140,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
**Benefits:**
+ People: Work with talented, collaborative, and friendly people who love what they do.
+ Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
+ Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
+ Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
+ Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
+ RampRemote:A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located
**More about us:**
**_LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here ( to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp._**
LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
**California residents** : Please see our California Personnel Privacy Policy ( for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
**To all recruitment agencies** : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.
Technical Account Manager

Posted 1 day ago
Job Viewed
Job Description
**Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.**
At LiveRamp, we believe connected data drives better experiences-and we power those experiences across the advertising ecosystem with unmatched scale, privacy, and precision. As a Technical Solutions Consultant (TS), you'll partner with leading brands, agencies, platforms, and data providers to implement and optimize LiveRamp's ad tech solutions.
In this role, you'll act as a trusted technical advisor, owning key accounts from onboarding through expansion. You'll help customers activate data across channels, navigate signal loss, and measure outcomes-while also helping to build internal best practices that level up our broader team.
**Responsibilities:**
**Technical Client Solutions Management**
+ Lead the end-to-end onboarding and technical adoption of LiveRamp's ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions. Build and maintain strong, consultative client relationships to align technical implementation with business objectives.
**Implementation & System Configuration**
+ Design and execute strategic implementation plans tailored to client goals. Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms. Troubleshoot integration challenges and deliver scalable solutions to drive platform value.
**Technical Project Management & Support**
+ Track customer adoption metrics and usage patterns to identify optimization opportunities. Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.
**Cross-Functional Technical Collaboration**
+ Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy. Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.
**Customer-Facing Technical Documentation & Enablement**
+ Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps. Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.
**Customer Advocacy & Product Feedback**
+ Translate customer feedback into actionable insights for product development and roadmap planning. Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.
**Strategic Communication & Stakeholder Engagement**
+ Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences. Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.
**Client Engagement & Industry Representation**
+ Support LiveRamp's strategic initiatives through occasional travel for client meetings, workshops, and industry events. Strengthen client relationships and reinforce LiveRamp's position as a leading ad tech partner.
**Qualifications:**
**Technical Skills**
+ Understanding of Ad Tech Ecosystem: Familiarity with DSPs, SSPs, DMPs, CDPs, ID graphs, clean rooms, and data onboarding.
+ Data Integration & APIs: Experience working with REST APIs, file-based integrations (e.g., SFTP), and data transformation processes.
+ Web Technologies: Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
+ Data & Querying: Competency in SQL, data analytics tools, or scripting for troubleshooting and insights.
+ Troubleshooting & Debugging: Strong problem-solving skills in diagnosing and resolving technical issues across distributed systems.
**Client-Facing & Communication Skills**
+ Client Relationship Management: Ability to engage with both technical and non-technical stakeholders across advertisers, agencies, and publishers.
+ Solution Design & Presentation: Comfort creating and presenting solution proposals, technical diagrams, and use-case-specific workflows.
+ Project & Account Management: Experience managing complex onboarding projects with cross-functional stakeholders and tight deadlines.
+ Customer Advocacy: Ability to translate customer feedback into actionable insights for product and engineering teams.
_This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle or Little Rock locations._
The approximate annual base compensation range is $100,000 to $140,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
**Benefits:**
+ People: Work with talented, collaborative, and friendly people who love what they do.
+ Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
+ Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
+ Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
+ Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
+ RampRemote:A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located
**More about us:**
**_LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here ( to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp._**
LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
**California residents** : Please see our California Personnel Privacy Policy ( for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
**To all recruitment agencies** : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.
Technical Account Manager

Posted 1 day ago
Job Viewed
Job Description
**Position Summary:**
Are you ready to start a new journey with a team of energized professionals advancing and connecting the world's infrastructure? Bentley is looking for you! We are looking for a Technical Account Manager, reporting to Solution Engineering Management to support key Bentley accounts.
As a Technical Account Manager (TAM), you will lead revenue goals with Bentley's strategic accounts by managing their technical relationship and strategy. The TAM combines sales methodology, industry knowledge, and technical expertise to align with sales initiatives and advocate for customers within Bentley. By collaborating with sales, product, user success, consulting, and marketing teams, the TAM ensures a comprehensive understanding of the customer's environment, challenges, and needs.
The role focuses on fostering long-term partnerships, customer expansion, and new acquisitions, aligning customers' business projects and technical goals with Bentley's vision and strategy.
**Responsibilities:**
+ **Technical Account Plan Development and Management:** In partnership with Account Managers, you will develop the detailed technical aspects of account plans and execute a strategy for closing business, supporting growth in ARR and usage of products.
+ **Technical Roadmap Influence:** Develop the required knowledge of customers' business processes, workflows, and technical requirements to provide insight and guidance required to position the value of current and new Bentley solutions.
+ **Technical Discovery & Solution Fit:** Manage technical discovery to guide the formulation of requirements definitions, scope documents, customer needs studies, and process and project assessments for sales opportunities.
+ **Customer Closure:** Align with the extended Account Advancement team to secure business and technical closure of the proposed solution. Manage technical evaluations, define solution architecture, facilitate product demonstrations, and "pilot" projects. Provide technical validation and assess proposed solutions' feasibility, correctness, and completeness; apply best practices in solving business problems.
+ **Collaboration:** Partner with cross-functional teams (Sales leadership, Success Management, Product Development, and other Solution Engineering team members) to acquire the correct talent/resource for opportunities. Provide feedback to Product Teams via established channels to improve products.
+ **Internal Leadership:** Interact and communicate with the business groups at Bentley to ensure that needs are met. Support sales opportunities and account planning, execute the Bentley Sales Process, and use Salesforce to document key activities. Connect with relevant stakeholders and users in the account during engagements and gather account-specific intelligence, feedback, and insights and share with account teams for incorporation into account strategy and plans. Collaborate with account teams to develop account strategies and attend regular account team meetings, as required, at an appropriate cadence determined by the account strategy. Attend and support escalation calls, where appropriate and required by Escalation leads.
+ Foster a culture of "One Bentley" and collaborating with internal stakeholders in a manner that benefits the Account.
+ Travel to customer sites up to 50% of the time may be required.
+ This is a full-time role.
+ Requires sitting or standing at will while performing work on a computer (or any other physical requirements ( ).
+ This role requires communication with Managers, peers and other colleagues of the company in person, and/or by utilizing Microsoft Teams chat, calling and meeting functions.
**Qualifications:**
+ Bachelor's or Master's degree in Engineering, Technology, or a related field; preferably an infrastructure-related background.
+ 10-15 years of technical sales experience in the infrastructure industry, with additional knowledge or experience in the Engineering, Construction, or Design industry.
+ Strong knowledge of infrastructure software technologies, such as virtualization, cloud computing, storage, networking, and security as they relate to transportation, water, energy, mining, or building infrastructure.
+ Proven Project Design lifecycle, coordination, and estimation workflow skillsets.
+ Experience deploying new technology into a workforce to inspire innovation, change, and efficiency.
+ Understanding of IT, and digital practice needs and pains.
+ Effectively collaborate with teams leveraging communication and project management methods to define objectives and deliver focus.
+ Independent judgment, creativity, and strong problem-solving skills using data to drive decisions.
+ Deep knowledge of Bentley Systems solutions.
**What We Offer:**
+ A great Team and culture - please see our colleague video .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
+ An attractive salary and benefits package.
+ A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
+ A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
#LI-CS1
#LI-REMOTE
**About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice
**Request an Accommodation:**
As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling or sending us an email at
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
Technical Account Manager

Posted 1 day ago
Job Viewed
Job Description
Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.
+ Constant innovation has created a transformative technology, unique in its space
+ More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
+ We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry
**About the Role:**
As a **Technical Account Manager** , you'll be the trusted advisor for a portfolio of Altium's Enterprise customers, ensuring their success with our solutions. You'll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium's tools for their unique workflows. By collaborating with R&D, Support, and Sales, you'll drive adoption, uncover growth opportunities, and advocate for customer needs-directly impacting their satisfaction and Altium's revenue. This role combines technical expertise with strategic account management, perfect for someone passionate about solving complex problems and fostering long-term customer success.
**A Day in The Life of Our Technical Account Manager:**
+ Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions
+ Build trusted relationships and guide customers on implementation, integration, and optimization
+ Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions
+ Identify growth opportunities and lead strategic business reviews
+ Collaborate with Sales, Support, and R&D to align customer needs with product development
+ Advocate for customers internally and provide actionable feedback
+ Monitor customer health and mitigate risks to drive retention
**Who you are and what you'll need for this position:**
+ Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience
+ 3+ years in technical account management, customer success, or ECAD/EDA client-facing roles
+ Hands-on Altium product experience preferred
+ Strong problem-solving and project management skills
+ Excellent communicator who can simplify technical concepts _The salary range for this role is $109,000 to $130,000._ _Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location._ **United States Benefits**
+ Medical, Dental, Vision Plans and HSA and FSA accounts
+ ️ Basic Life and AD&D insurance; disability coverage where applicable
+ Retirement 401(k) Plan Option with Altium match
+ Paid holidays plus a "Choice Day" off per quarter
+ ️ Paid time-off on arising schedule upon key milestones
+ Sick time for Dr. appointments or family health needs
+ Family medical, maternity, paternity, and military leave
+ Flexible working arrangements available based on role and location
+ Employee referral and employee-of-the-month programs
+ Home internet allowance
+ Professional development support
+ Free lunch, snacks, and drinks in the office
+ Free parking
** Our hybrid schedule**
Our global hybrid model allows employees to work remotely two days per week. Our designated In-Office Days are Tuesday, Wednesday, and Thursday. This is when we come together in-person as a team to collaborate, learn from one another, and accelerate innovation. _Some exceptions apply._
** Also, we would like you to know**
**We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.**
** Learn more about why a career at Altium is an opportunity like no other:** Altium Benefits** **:** Are you already an Altium employee?** Please apply directly through our internal Greenhouse job board. ( If you have questions, please contact HR.
Technical Account Engineer

Posted 1 day ago
Job Viewed
Job Description
As a Technical Account Engineer, you will exclusively support Zoom's highest-tier customers, serving as the primary point of contact for technical consultation on both web and mobile development. You will offer expert guidance, quickly resolve technical issues, and build effective relationships to drive customer success and satisfaction.
About the Team
The Technical Account Engineer team is responsible for supporting all of the issues for Zoom's Elite customers ranging from Zoom's most technically complex or sensitive support situations.
What we're looking for
+ Have a Bachelor's in Computer Science, Engineering, or related field, or equivalent experience
+ Have at least 5 years of experience in software development, solution architecture, or developer advocacy
+ Have the ability to build relationship with customers and demonstrate effective communication skills, both spoken and written
+ Demonstrate experience in full-stack web development, with proven expertise in building high-quality user interfaces across platforms.
+ Have a clear understanding of the web technology stack, including TCP/IP, HTTP, HTML/CSS, JavaScript, and RESTful API
+ Show proficiency with modern frontend technologies such as Node.js, React, Vue.js, JavaScript (ES6+), TypeScript, and CSS3
+ Have solid technical experience in cross-platform mobile development frameworks (e.g., Flutter, React Native). Knowledge of native Android and iOS development is a plus
Salary Range or On Target Earnings:
Minimum:
$76,800.00
Maximum:
$186,200.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
11/01/25
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote
Technical Account Manager

Posted 15 days ago
Job Viewed
Job Description
**Position Summary:**
Are you ready to start a new journey with a team of energized professionals advancing and connecting the world's infrastructure? Bentley is looking for you! We are looking for a Technical Account Manager, reporting to Solution Engineering Management to support key Bentley accounts.
As a Technical Account Manager (TAM), you will lead revenue goals with Bentley's strategic accounts by managing their technical relationship and strategy. The TAM combines sales methodology, industry knowledge, and technical expertise to align with sales initiatives and advocate for customers within Bentley. By collaborating with sales, product, user success, consulting, and marketing teams, the TAM ensures a comprehensive understanding of the customer's environment, challenges, and needs.
The role focuses on fostering long-term partnerships, customer expansion, and new acquisitions, aligning customers' business projects and technical goals with Bentley's vision and strategy.
**Responsibilities:**
+ **Technical Account Plan Development and Management:** In partnership with Account Managers, you will develop the detailed technical aspects of account plans and execute a strategy for closing business, supporting growth in ARR and usage of products.
+ **Technical Roadmap Influence:** Develop the required knowledge of customers' business processes, workflows, and technical requirements to provide insight and guidance required to position the value of current and new Bentley solutions.
+ **Technical Discovery & Solution Fit:** Manage technical discovery to guide the formulation of requirements definitions, scope documents, customer needs studies, and process and project assessments for sales opportunities.
+ **Customer Closure:** Align with the extended Account Advancement team to secure business and technical closure of the proposed solution. Manage technical evaluations, define solution architecture, facilitate product demonstrations, and "pilot" projects. Provide technical validation and assess proposed solutions' feasibility, correctness, and completeness; apply best practices in solving business problems.
+ **Collaboration:** Partner with cross-functional teams (Sales leadership, Success Management, Product Development, and other Solution Engineering team members) to acquire the correct talent/resource for opportunities. Provide feedback to Product Teams via established channels to improve products.
+ **Internal Leadership:** Interact and communicate with the business groups at Bentley to ensure that needs are met. Support sales opportunities and account planning, execute the Bentley Sales Process, and use Salesforce to document key activities. Connect with relevant stakeholders and users in the account during engagements and gather account-specific intelligence, feedback, and insights and share with account teams for incorporation into account strategy and plans. Collaborate with account teams to develop account strategies and attend regular account team meetings, as required, at an appropriate cadence determined by the account strategy. Attend and support escalation calls, where appropriate and required by Escalation leads.
+ Foster a culture of "One Bentley" and collaborating with internal stakeholders in a manner that benefits the Account.
+ Travel to customer sites up to 50% of the time may be required.
+ This is a full-time role.
+ Requires sitting or standing at will while performing work on a computer (or any other physical requirements ( ).
+ This role requires communication with Managers, peers and other colleagues of the company in person, and/or by utilizing Microsoft Teams chat, calling and meeting functions.
**Qualifications:**
+ Bachelor's or Master's degree in Engineering, Technology, or a related field; preferably an infrastructure-related background.
+ 10-15 years of technical sales experience in the infrastructure industry, with additional knowledge or experience in the Engineering, Construction, or Design industry.
+ Strong knowledge of infrastructure software technologies, such as virtualization, cloud computing, storage, networking, and security as they relate to transportation, water, energy, mining, or building infrastructure.
+ Proven Project Design lifecycle, coordination, and estimation workflow skillsets.
+ Experience deploying new technology into a workforce to inspire innovation, change, and efficiency.
+ Understanding of IT, and digital practice needs and pains.
+ Effectively collaborate with teams leveraging communication and project management methods to define objectives and deliver focus.
+ Independent judgment, creativity, and strong problem-solving skills using data to drive decisions.
+ Deep knowledge of Bentley Systems solutions.
**What We Offer:**
+ A great Team and culture - please see our colleague video .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
+ An attractive salary and benefits package.
+ A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
+ A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
#LI-CS1
#LI-REMOTE
**About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice
**Request an Accommodation:**
As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling or sending us an email at
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
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Technical Account Manager

Posted 15 days ago
Job Viewed
Job Description
**Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.**
At LiveRamp, we believe connected data drives better experiences-and we power those experiences across the advertising ecosystem with unmatched scale, privacy, and precision. As a Technical Solutions Consultant (TS), you'll partner with leading brands, agencies, platforms, and data providers to implement and optimize LiveRamp's ad tech solutions.
In this role, you'll act as a trusted technical advisor, owning key accounts from onboarding through expansion. You'll help customers activate data across channels, navigate signal loss, and measure outcomes-while also helping to build internal best practices that level up our broader team.
**Responsibilities:**
**Technical Client Solutions Management**
+ Lead the end-to-end onboarding and technical adoption of LiveRamp's ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions. Build and maintain strong, consultative client relationships to align technical implementation with business objectives.
**Implementation & System Configuration**
+ Design and execute strategic implementation plans tailored to client goals. Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms. Troubleshoot integration challenges and deliver scalable solutions to drive platform value.
**Technical Project Management & Support**
+ Track customer adoption metrics and usage patterns to identify optimization opportunities. Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.
**Cross-Functional Technical Collaboration**
+ Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy. Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.
**Customer-Facing Technical Documentation & Enablement**
+ Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps. Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.
**Customer Advocacy & Product Feedback**
+ Translate customer feedback into actionable insights for product development and roadmap planning. Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.
**Strategic Communication & Stakeholder Engagement**
+ Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences. Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.
**Client Engagement & Industry Representation**
+ Support LiveRamp's strategic initiatives through occasional travel for client meetings, workshops, and industry events. Strengthen client relationships and reinforce LiveRamp's position as a leading ad tech partner.
**Qualifications:**
**Technical Skills**
+ Understanding of Ad Tech Ecosystem: Familiarity with DSPs, SSPs, DMPs, CDPs, ID graphs, clean rooms, and data onboarding.
+ Data Integration & APIs: Experience working with REST APIs, file-based integrations (e.g., SFTP), and data transformation processes.
+ Web Technologies: Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
+ Data & Querying: Competency in SQL, data analytics tools, or scripting for troubleshooting and insights.
+ Troubleshooting & Debugging: Strong problem-solving skills in diagnosing and resolving technical issues across distributed systems.
**Client-Facing & Communication Skills**
+ Client Relationship Management: Ability to engage with both technical and non-technical stakeholders across advertisers, agencies, and publishers.
+ Solution Design & Presentation: Comfort creating and presenting solution proposals, technical diagrams, and use-case-specific workflows.
+ Project & Account Management: Experience managing complex onboarding projects with cross-functional stakeholders and tight deadlines.
+ Customer Advocacy: Ability to translate customer feedback into actionable insights for product and engineering teams.
_This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle or Little Rock locations._
The approximate annual base compensation range is $100,000 to $140,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
**Benefits:**
+ People: Work with talented, collaborative, and friendly people who love what they do.
+ Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
+ Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
+ Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
+ Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
+ RampRemote:A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located
**More about us:**
**_LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here ( to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp._**
LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
**California residents** : Please see our California Personnel Privacy Policy ( for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
**To all recruitment agencies** : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.
Technical Account Manager

Posted 15 days ago
Job Viewed
Job Description
**Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.**
At LiveRamp, we believe connected data drives better experiences-and we power those experiences across the advertising ecosystem with unmatched scale, privacy, and precision. As a Technical Solutions Consultant (TS), you'll partner with leading brands, agencies, platforms, and data providers to implement and optimize LiveRamp's ad tech solutions.
In this role, you'll act as a trusted technical advisor, owning key accounts from onboarding through expansion. You'll help customers activate data across channels, navigate signal loss, and measure outcomes-while also helping to build internal best practices that level up our broader team.
**Responsibilities:**
**Technical Client Solutions Management**
+ Lead the end-to-end onboarding and technical adoption of LiveRamp's ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions. Build and maintain strong, consultative client relationships to align technical implementation with business objectives.
**Implementation & System Configuration**
+ Design and execute strategic implementation plans tailored to client goals. Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms. Troubleshoot integration challenges and deliver scalable solutions to drive platform value.
**Technical Project Management & Support**
+ Track customer adoption metrics and usage patterns to identify optimization opportunities. Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.
**Cross-Functional Technical Collaboration**
+ Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy. Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.
**Customer-Facing Technical Documentation & Enablement**
+ Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps. Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.
**Customer Advocacy & Product Feedback**
+ Translate customer feedback into actionable insights for product development and roadmap planning. Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.
**Strategic Communication & Stakeholder Engagement**
+ Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences. Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.
**Client Engagement & Industry Representation**
+ Support LiveRamp's strategic initiatives through occasional travel for client meetings, workshops, and industry events. Strengthen client relationships and reinforce LiveRamp's position as a leading ad tech partner.
**Qualifications:**
**Technical Skills**
+ Understanding of Ad Tech Ecosystem: Familiarity with DSPs, SSPs, DMPs, CDPs, ID graphs, clean rooms, and data onboarding.
+ Data Integration & APIs: Experience working with REST APIs, file-based integrations (e.g., SFTP), and data transformation processes.
+ Web Technologies: Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
+ Data & Querying: Competency in SQL, data analytics tools, or scripting for troubleshooting and insights.
+ Troubleshooting & Debugging: Strong problem-solving skills in diagnosing and resolving technical issues across distributed systems.
**Client-Facing & Communication Skills**
+ Client Relationship Management: Ability to engage with both technical and non-technical stakeholders across advertisers, agencies, and publishers.
+ Solution Design & Presentation: Comfort creating and presenting solution proposals, technical diagrams, and use-case-specific workflows.
+ Project & Account Management: Experience managing complex onboarding projects with cross-functional stakeholders and tight deadlines.
+ Customer Advocacy: Ability to translate customer feedback into actionable insights for product and engineering teams.
_This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle or Little Rock locations._
The approximate annual base compensation range is $100,000 to $140,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
**Benefits:**
+ People: Work with talented, collaborative, and friendly people who love what they do.
+ Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
+ Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
+ Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
+ Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
+ RampRemote:A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located
**More about us:**
**_LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here ( to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp._**
LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
**California residents** : Please see our California Personnel Privacy Policy ( for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
**To all recruitment agencies** : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.
Technical Account Executive
Posted today
Job Viewed
Job Description
Job Description
About defi SOLUTIONS:
It’s an exciting time to join defi!
defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.
Position Purpose:
The Technical Account Executive (TAE) partners with clients and the client executive team to ensure clients achieve their desired business outcomes through their defi SOLUTIONs products. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff. TAEs assist clients with a product’s technical aspects, are an SME on their assigned client’s business practices/product usage, and act as a relationship manager from technical perspective. They identify and mitigate technical risks, serve as a primary escalation point, and advise on best practices for platform configuration, optimization, and adoption. Additionally, they closely align with the sales team to drive client satisfaction and ensure customer loyalty for additional opportunities.
A successful Technical Account Executive will need to be adaptable to quickly changing technical environments, be the point of contact for escalated items to drive resolution and is responsive to product-related inquiries. TAEs are cross-functional problem solvers, identifying technical situations that put their clients at risk, proposing solutions, and bringing together the resources to implement those solutions.
Essential Job Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Act as primary technical support escalation for assigned client(s).
- Is a trusted technical advisor for clients, navigating them through usage and adoption, best practices, and resolution of problems.
- Serves as an advocate for clients, manage client escalations and expectations effectively, communicate internally and externally during high profile escalations to ensure alignment and client expectations are set appropriately.
- Analyzes business needs and translate them into use cases to address client requirements. Develop deep understanding of the client’s business, practical technical knowledge of client configurations and integrations, operational needs, and develop plans to achieve client outcomes and mitigate risks.
- Sets priorities for development cases and can effectively work with development to unblock progress on cases and provide direction.
- Coordinates resolution of complex technical problems with a variety of diverse applications.
- Establishes continuous process improvements to enhance the client experience.
- Proactively communicates changes or potential disruptions to service and advise on risk management strategies.
- Creates and delivers executive client technical reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
- Creates training and knowledge base articles on product best practices and common problem resolution in effort to help clients resolve problems themselves.
- During major incidents, service degradations or disruptions provides regular updates and communications to clients. Partner with internal ITSM and Incident Management teams for after-hours coordination and occasional covering off-hours incidents. Communicate internal root cause analysis efforts to clients along with prevention actions taken.
- Shares information with the Client Executive Team on relationships (e.g., a scorecard view of trends, aged items, backlog, etc.) for review.
- Provides product and engineering teams with client feedback to help identify, resolve, and prevent support issues.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Qualifications/ Skills:
- BS in Computer Science, Engineering or comparable field, or equivalent experience.
- Minimum 8 years’ experience in a customer-facing role, preferably Technical Account Management, Customer Success, or Service Desk.
- 2+ years technical knowledge of SaaS platforms.
- Ability to create profound experiences for our clients (internally and externally).
- Ability to manage and diffuse difficult conversations/situations with professionalism.
- Strong troubleshooting and problem-solving skills and ability to drive to solutions.
- Experience with escalation and risk management procedures.
- Excellent written, verbal and communication skills; experience communicating effectively at all business levels.
- Ability to prioritize and manage multiple projects, clients, and activities, including ability to negotiate client expectations effectively.
- Passionate about client satisfaction and can successfully represent the defi brand.
- Knowledge of software development process and design methodologies helpful.
- Experience leading efforts of cross-functional teams to facilitate resolution or closure of client needs or projects.
Travel required:
- Less than 25%
Affirmative Action/EEO statement:
defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.