11,909 Technical Account Management jobs in the United States

We're looking for a reliable and tech-savvy Technical Support Specialist to join our team. In this role, you'll be the first point of contact for customers and internal staff seeking assistance with software, hardware, or network-related issues. You’ll troubleshoot problems, provide clear solutions, and escalate complex issues when needed. A strong customer service mindset, solid communication skills, and a good understanding of common technical systems are essential.

Daily tasks include responding to support tickets, assisting users via phone or chat, documenting issues, and working closely with other IT staff to resolve technical challenges. You’ll also help with system setups, software installations, and routine maintenance tasks.

The ideal candidate is patient, detail-oriented, and eager to help others solve problems. Experience with Windows and macOS environments, basic networking knowledge, and familiarity with ticketing systems (like Zendesk or Freshdesk) is a plus.

This is a great opportunity for someone looking to grow in the IT field while gaining hands-on experience with real-world support issues.

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demos and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
• Build and test PC-based DVR systems to customer's specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; partner with internal teams proactively.
• Answer calls and emails regarding technical support requests and log into ticketing systems.
• Perform other duties as assigned

ESSENTIAL REQUIREMENTS

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimum supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving, and team player mindset is a plus
• Proactive and enthusiastic to excel

OTHER REQUIREMENT

• Domestic and/or International Travel may be required (up to 25%)
• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight up to 30lbs,

EDUCATION

• 1+ Years of Professional Experience in technical support or related areas
• Experience in the security system industry is highly desired
• A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
• Preferred certificate: CompTIA A+
• Fresh graduates will also be considered

Benefits:

Competitive salary

Health insurance

Paid time off

Training & development

Company Description:

We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.

The Job Overview

This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.

Responsibilities

Coordinate scheduling between several service providers and the internal team’s shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.

Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.

Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.

Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.

Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.

Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.

Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.

Maintain a deep understanding of the organization’s products, services, and technical infrastructure.

Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.

Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.

Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.

Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.

Requirements and skills

Bachelor’s degree in computer science, engineering, a related field, or equivalent experience.

Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.

You have 5+ years of customer technical support experience where you solved problems that were technical.

You are flexible. While you have a set schedule there may be times where you need to cover for your team.

Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.

You have a background in EV charging or experience at an existing organization.

Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

• Competitive salary
• Health insurance
• Paid time off
• Training & development

• Coordinate scheduling between several service providers and the internal team's shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.
• Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
• Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
• Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
• Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
• Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
• Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
• Maintain a deep understanding of the organization's products, services, and technical infrastructure.
• Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
• Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
• Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
• Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.

• Bachelor's degree in computer science, engineering, a related field, or equivalent experience.
• Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
• You have 5+ years of customer technical support experience where you solved problems that were technical.
• You are flexible. While you have a set schedule there may be times where you need to cover for your team.
• Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
• You have a background in EV charging or experience at an existing organization.

On-site

Position: Technical Support Specialist

NARIK CONSULTING, LLC is a leading provider of IT solutions and services for businesses of all sizes. We are currently seeking a highly motivated and skilled Technical Support Specialist to join our team on a full-time, on-site basis.

As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. This includes troubleshooting hardware and software issues, installing and configuring computer systems, and maintaining network and system security. You will also be responsible for providing excellent customer service and ensuring that all technical issues are resolved in a timely and efficient manner.

Key Responsibilities:

• Provide technical support to clients via phone, email, and in-person
• Troubleshoot and resolve hardware and software issues
• Install and configure computer systems and software
• Perform routine maintenance and updates on systems
• Monitor and maintain network and system security
• Document and track all support tickets and resolutions
• Communicate with clients to provide updates and solutions to technical issues
• Collaborate with team members to improve processes and procedures
• Stay up-to-date with industry trends and advancements in technology

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in a technical support role
• Strong knowledge of computer systems and software
• Experience with network and system security
• Excellent problem-solving and troubleshooting skills
• Strong customer service and communication skills
• Ability to work independently and in a team environment
• Proven ability to manage multiple tasks and prioritize effectively
• Willingness to learn and adapt to new technologies

At NARIK CONSULTING, LLC, we value our employees and strive to create a positive and collaborative work environment. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. If you are passionate about technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Remote Technical Support Representative, you will be the first point of contact for our clients who need assistance with our products and services. Your primary responsibility will be to provide exceptional customer service while diagnosing and resolving technical issues in a timely manner. You will work closely with other team members and departments to ensure customer satisfaction and improve the overall user experience.

Key Responsibilities:

- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues, guiding customers through step-by-step solutions.
- Document customer interactions and technical issues in the support ticketing system.
- Collaborate with team members to escalate unresolved issues and contribute to continuous improvement efforts.
- Stay updated on product knowledge, new features, and technical developments to provide accurate information to customers.
- Assist in the creation and maintenance of technical documentation, FAQs, and user guides.
- Participate in training sessions and team meetings to enhance skills and share best practices.

Qualifications:

- High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
- Proven experience in a technical support role or customer service position.
- Strong understanding of computer systems, mobile devices, and various software applications.
- Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Exceptional communication skills, both verbal and written, with a focus on customer service.
- Ability to work independently and manage time effectively in a remote work environment.
- Familiarity with remote access tools and ticketing systems is an advantage.

What We Offer:

- Competitive salary and benefits package.
- Flexible work hours and the opportunity to work from home.
- Ongoing training and professional development opportunities.
- A supportive and collaborative team environment.
- Opportunities for career advancement within the company.

The Traveling Traveler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

Join us in making a difference and helping our customers navigate the world of technology!