2,515 Technical Expertise jobs in the United States

We are seeking a detail-oriented and customer-focused Remote Technical Support Specialist to join our team. In this role, you will be the first point of contact for customers experiencing technical issues, providing timely solutions, guidance, and troubleshooting across a variety of hardware, software, and network systems. You will play a key role in ensuring customer satisfaction by delivering excellent technical assistance and clear communication.

• Provide technical support via phone, email, chat, or ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
• Walk customers through step-by-step solutions in an easy-to-understand manner.
• Document issues, resolutions, and customer interactions in the support system.
• Escalate complex problems to higher-level support or engineering teams when necessary.
• Assist in setting up, configuring, and maintaining customer accounts or systems.
• Stay updated on company products, services, and industry technology trends.
• Deliver excellent customer service with patience, empathy, and professionalism.

• Proven experience in a technical support or help desk role (remote experience preferred).
• Strong knowledge of operating systems (Windows, macOS, Linux) and mobile platforms.
• Familiarity with networking, cloud applications, and troubleshooting tools.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work independently in a remote environment.
• Strong problem-solving and critical-thinking skills.
• High-speed internet connection and reliable home office setup.

• Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira, ServiceNow).
• Knowledge of remote desktop applications and support tools.
• Basic understanding of IT security practices.
• Certifications such as CompTIA A+, Network+, or similar are a plus.

• Flexible remote work environment.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and training.
• Supportive and collaborative team culture.

We are currently seeking a dedicated Technical Support professional to join PHOTAVIA, a leading company in the media production industry. As a Technical Support specialist, you will play a crucial role in providing technical assistance to our clients and ensuring smooth operations of our products and services. You will have the opportunity to work on exciting projects and contribute to the success of our innovative solutions. This position is vital in maintaining customer satisfaction and optimizing our technical support processes.

As a Technical Support team member at PHOTAVIA, you will be involved in troubleshooting technical issues, resolving customer queries, and offering timely solutions. Your role will be instrumental in enhancing the overall customer experience and building strong relationships with our clients. This is an excellent opportunity for individuals interested in technical support roles within the media production industry, with a focus on providing exceptional customer service and technical expertise.

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to PHOTAVIA products and services.
• Document and track customer issues to ensure timely resolution and customer satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Assist in testing new product features and updates to ensure quality and functionality.
• Deliver product training and guidance to customers on technical aspects and best practices.
• Contribute to the development of knowledge base articles and support documentation.
• Participate in continuous learning and training to stay updated on technical advancements.

• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent communication skills and ability to explain technical information clearly to non-technical users.
• Customer-oriented mindset with a focus on providing high-quality technical support.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and strong problem-solving skills.
• Experience in customer service or technical support roles is a plus.
• Knowledge of media production technologies and software is desirable.
• Proficiency in using help desk software and customer support tools.

We are seeking a dedicated and knowledgeable Technical Support professional to join our dynamic team. As a Technical Support specialist, you will play a crucial role in ensuring our customers receive prompt and effective assistance with their technical issues. This position requires not just a deep understanding of our products and services but also a commitment to delivering exceptional customer service. You will be the primary point of contact for our clients, addressing their inquiries, troubleshooting problems, and providing expert guidance to resolve issues. In this fast-paced environment, you will work collaboratively with other departments to identify areas of improvement, develop solutions, and facilitate seamless communication. Your ability to convey complex technical information in a clear and understandable manner will be essential to ensure our customers feel supported. We look for individuals who are not afraid to take the initiative, think critically, and provide innovative solutions. If you have a passion for technology, possess excellent communication skills, and are eager to help others, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.

• Provide exceptional technical support via phone, email, and chat to customers experiencing issues with our products.
• Diagnose and troubleshoot hardware and software issues, guiding customers through solutions and steps.
• Document and track support requests using our ticketing system to ensure timely follow-up and resolution.
• Collaborate with engineering and product teams to convey customer feedback and identify recurring issues.
• Educate customers on product features and best practices to enhance their experience and satisfaction.
• Perform routine maintenance checks and updates on software as needed to prevent technical issues.
• Stay up-to-date with product knowledge, industry trends, and emerging technologies to provide informed support.

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Proven experience in a technical support role or similar customer-facing position.
• Solid understanding of computer systems, mobile devices, and other tech products.
• Strong problem-solving skills with a focus on customer satisfaction and empathy.
• Excellent verbal and written communication skills, with a clear and professional demeanor.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with ticketing systems and customer relationship management (CRM) tools.

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demos and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
• Build and test PC-based DVR systems to customer's specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; partner with internal teams proactively.
• Answer calls and emails regarding technical support requests and log into ticketing systems.
• Perform other duties as assigned

ESSENTIAL REQUIREMENTS

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimum supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving, and team player mindset is a plus
• Proactive and enthusiastic to excel

OTHER REQUIREMENT

• Domestic and/or International Travel may be required (up to 25%)
• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight up to 30lbs,

EDUCATION

• 1+ Years of Professional Experience in technical support or related areas
• Experience in the security system industry is highly desired
• A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
• Preferred certificate: CompTIA A+
• Fresh graduates will also be considered

Benefits:

Competitive salary

Health insurance

Paid time off

Training & development

Company Description:

We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.

The Job Overview

This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.

Responsibilities

Coordinate scheduling between several service providers and the internal team’s shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.

Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.

Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.

Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.

Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.

Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.

Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.

Maintain a deep understanding of the organization’s products, services, and technical infrastructure.

Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.

Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.

Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.

Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.

Requirements and skills

Bachelor’s degree in computer science, engineering, a related field, or equivalent experience.

Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.

You have 5+ years of customer technical support experience where you solved problems that were technical.

You are flexible. While you have a set schedule there may be times where you need to cover for your team.

Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.

You have a background in EV charging or experience at an existing organization.

Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Description:

IT Service Operations IT Support Partner will provide tier II level IT partnership for internal our clients employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.

Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed.

Support will be provided as during normal business hours, as well as occasional after-hours support.

Responsibilities:

• Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals

• Maintain client hardware lifecycle and asset management activities

• Provide partnership and support for IT related projects

• Complete minor and major incident management

• Support application and emerging technology deployment support

• Fulfill hardware and software requests

• Provide employee training related to employee used hardware and IT processes

• Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services

• Support technical solutions and ensure reliable, secure client endpoint devices.

• Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.

• Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs.

Skills

Technical support, Customer service

Additional Skills & Qualifications

This person will have the expectation of being onsite 100% of the time. Customer Service Skill is a must as the primary responsibility of this job will be to work with end users on their Support and Refresh of their devices which happens once every 3 years across 40,000+ total users for the company and 900 users specific to this site with multiple buildings, including production in Noblesville, Indiana.

Experience in Production Environments is a plus. This site is hybrid Corporate and Production

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Noblesville,IN.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Second level IT Field Services support for the Department of Health Services (Client) at multiple locations as a member of the embedded DTech Client Field Services team. Work will require lifting, moving, disconnecting/reconnecting PCs and peripherals, installing software, imaging PCs, utilization of Active Directory tools, Microsoft SCCM and more.