45 Technical Expertise jobs in Washington

GFT is seeking a Senior Technical Support Specialist  to join our IT Services team! This role can be fully remote, however candidates must reside in the United States. 

GFT’s Shared Service Services team, which includes Human Resources, Legal, Accounting & Finance, IT Services and Marketing & Communications, is essential for managing and supporting the company's global operations. Shared Services is part of a broader strategy to transform the business and improve efficiency. The support of this amazing team of professionals is the backbone of our ability to deliver infrastructure consulting and design services.

What you’ll be challenged to do: The Senior Technical Support Specialist will serve as a source of technical support to our user base for data, voice, audio/video, hardware, and software as well as a Subject Matter Expert and a technical resource for their teammates. We are looking for a candidate whose passion for people and technology will help us continue to innovate and add value to the company.

In this capacity, the successful candidate will be responsible for the following:  

• Use excellent customer service skills to support end users on a variety of technical computer-related issues, including software and hardware failures
• Respond to calls for breaks/fixes, moving/relocating new setup of equipment, etc.
• Identify, research, and resolve technical problems
• Escalate issues to appropriate teams as needed
• Ensure the timely resolution and documentation of all assigned tickets in ticketing system
• Create and maintain accurate documentation through IT procedures and knowledge articles
• Document every correspondence with end-users clearly and concisely in service desk system
• Deliver timely, accurate and actionable information to support teams as appropriate
• Improve upon and refine customer service knowledge and techniques through ongoing training
• Take ownership of resolving end user inquiries through effective communication and attempt to foresee causes of additional inquiries
• Use various systems concerning issue tracking, end user account management, inventory, and procurement
• Available for occasional on-call support as-needed (rotational)
• Overnight travel to GFT offices may be required
• Routinely lift to 50 pounds from the floor, access constricted IT infrastructure working spaces, crawl under/between desks for configuring and supporting workstations.

• 5+ years of experience with the follwoing:
  • Desktop support environments, end user support, and customer service 
  • Experience supporting end users with Windows 10, Windows 11, and Microsoft Office/365 applications
  • Experience troubleshooting both hardware and software issues for end users
• Ability to build positive working relationships with end users and your team
• Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively 
• Ability to meet critical deadlines in a dynamic, rapidly changing environment
• Self-motivated, resourceful, productive in teams as well as when working independently
• Ability to move between tickets and other duties quickly and efficiently with excellent organizational and time management skills
• Experience handling a high volume of transactions
• Track record of successful high-impact decision making

• Previous experience as an end user support technician within the AEC (Architecture, Engineering, Construction Management) firm highly preferred
• Experience with the following:
  • Mac OS X
  • Intermediate networking knowledge
  • M365 administration
  • Video conferencing software and systems
  • One Drive
  • Microsoft SCCM
  • Microsoft Active Directory
  • Microsoft Exchange
  • Microsoft InTune
  • Project Management Frameworks
  • PowerShell Scripting
  • ITIL Principles and Processes
  • FreshService Ticketing System
  • Engineering specific software - i.e. AutoCAD, BIM, Microstation, etc.

At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.

Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives.GFT: Ingenuity That Shapes Lives™ is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.

Unsolicited resumes from third party agencies will be considered the property GFT.

Location:  NationwideCore Business Hours: 8:00 AM – 5:00 PMEmployment Status: Full-Time Salary Range: $70,000 - $90,000

Applicat on Deadline Date: 9/28/2025Salary dependent upon experience and geographic location

GFT does require the successful completion of a criminal background check for all advertised positions.

"California Applicants" Applicants in the County of Los Angeles - Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Applicants in the City of San Francisco - Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Applicants in the State of California - Qualified applications with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act.

#LI-remote

#LI-KV1

RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $24.85 - $35.93 based on direct and relevant experience.

RAYUS Radiology is looking for an IT Field Technical Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT Field Technical Support Specialist, you will be responsible for providing IT support and maintenance within the organization's computing environment and includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, and other end-user equipment to ensure optimal performance. In addition, this IT support role will be involved in projects as designated by business needs, including but not limited to upgrades, system replacements, new locations, and moves. This position is full-time, working Monday through Friday, 8am-5pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(80%) Technical Support and Maintenance

• Respond to client inquiries concerning systems operation and diagnosis of system hardware, software and reported issues/problems
• Communicate effectively with end-users to gather requirements, provide updates, and resolve issues in a timely manner
• Create, and respond to field service requests generated via the IT Service Management System (ITSM)
• Escalate complex issues to Level 2 or Level 3 support resources when necessary
• Install, configure, and maintain hardware components such as workstations, printers, and other equipment as required; and collaborate with other technical resources when necessary
• Create and maintain knowledge base documentation in the ITSM in order to facilitate self-service support and knowledge sharing
• Ensure software applications are up-to-date and compatible with existing systems
• Support and/or coordinate regular system updates and patches with Enterprise Imaging Services, System Engineer, Database and Network resources as needed
• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals
• Maintain and manage recycle program of EOL equipment in collaboration with Enterprise IT Operations leadership
• Collaborate with cross-functional teams, i.e. Enterprise IT resources, vendors, and business stakeholders, to address IT-related challenges and implement solutions
• Support new location builds or move requests including but not limited to identifying and procurement of required hardware, configuration, and installation of equipment
• Supports audio and video equipment in conference rooms and imaging centers; and coordinates with 3rd party vendors and operational stakeholders as necessary
• Acts as a resource to peers and shares knowledge to resolve open inquiries efficiently and effectively
• After hours support onsite or offsite for emergencies and planned maintenance.(20%) Other duties and responsibilities
  
  

(20%) Other duties and responsibilities

• Completes other tasks and projects as assigned

Required:

• Associate's Degree in computer science, information technology, or related field; may consider a technical college certification and two (2) years of direct IT support experience in lieu of degree
• Two (2) years' experience working in a call center (helpdesk) environment
• Experience with operating systems (e.g., Windows, Linux), productivity software (e.g., Microsoft Office Suite), and networking protocols (e.g., TCP/IP, DNS)
• Proficiency in troubleshooting hardware, software, and network issues
• Valid driver's license and proof of current insurance

Preferred:

• Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), or equivalent are a plus
• Health care experience

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all

*DailyPay implementation is contingent upon initial set-up period

• Responds to phone calls on approved Aiphone systems and records information into CRM database.
• Provides written and/or verbal specified list of equipment based on job requirements.
• Provides written and/or verbal technical information or wiring instructions based on job requirements, as requested by customer and within the guidelines set by Technical Support department.
• Provides troubleshooting assistance on systems, or product issues. Escalates calls or emails to qualified technician if not trained on system or issue in question.

• Assists in completing Technical Support department assignments.

• Base salary with guaranteed bonus and performance bonus potential
• Health benefits
• Generous 401K match
• Additional benefits

• High school education or GED and completion of at least 2 years of college and/or technical equivalent.
• One-year previous work experience in customer-facing job.

• Communicates effectively both orally and in writing. Written skills include ability to type and use the PC efficiently. Must be able to talk on the phone and work on the computer simultaneously and consistently throughout the work shift.
• Ability to work with others in the office, as well as maintain a professional manner when talking with customers, whether on the phone or in person.
• Steady paced, able to work consistently with many distractions. Must be able to work within a team and independently. Must be able to maintain an organized schedule with competing priorities, executing plans within scheduled deadlines.
• Aptitude to understand technical matters and be able to learn technical information from reading manuals. Knowledge of electronics is highly beneficial.
• Proficient in Microsoft 365 (Excel, Word, PowerPoint, and SharePoint) with knowledge of standard CRM Database package and other software programs used within the company.
• Demonstrate a willingness and aptitude to adapt to changing business environments.
• Self-motivated and well-organized. Self-study and personal motivation to learn and expand knowledge on a continual basis is vital.
• Acts in ethical and professional manner at all times with colleagues, customers, and vendors, representing the highest standards of Aiphone behavior.
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
• Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

Senior Technical Support Engineer

Job Category: Client Support

Location: US - Arizona - Remote | US - California - Remote | US - Colorado - Remote | US - Montana - Remote | US - Nevada - Remote | US - Utah - Remote | US - Washington - Remote

Meet Our Team:

We are the face of Pega. Our aim is to provide world-class technical support and strategic guidance on Pegasystems' Products and Applications, with a focus on its security-ensuring our clients' platforms remain resilient, compliant, and secure. You will collaborate with top-tier colleagues and global customers to solve complex challenges and drive meaningful outcomes.

Due to the nature of work with FedRamp, US Citizenship is required

Picture Yourself at Pega:

?In this Senior Technical Support Engineer role, you will engage with senior-level stakeholders, supporting security aspects of our SaaS products and applications. You will be a trusted advisor, helping clients to navigate authentication, authorization, encryption, and vulnerability mitigation across their enterprise deployments.

What You'll Do at Pega:

• ?Provide expert-level support for Pega's security applications and frameworks

• ?Drive support cases to timely and quality clarification and subsequent resolution in Pega.

• ?Collaborate with Services and Engineering teams while also ensuring timely and regular customer updates by owning issues.

• ?Collaborate with global teams to remove impediments/blockers to keep issue investigations moving forward to meet established deadlines.

• ?Establish priorities and communicate rationale and timeframe clearly to clients.

• ?Work proactively on issues to avoid escalations by meeting Pega's service level agreement.

• ?Self-learning and knowledge sharing with the team in new technology developments related to Pegasystems product suite.

• ?Be a subject matter expert in product functionality and use to drive client-based solutions.

• ?Contribute to ideas and suggestions for Process/Product improvement.

• ?Flexibility to work in staggered shifts, including weekend coverage as per business needs?

Who You Are:

• An experienced technical expert with enterprise product support or development experience, a focus on security is ideal

• Skilled in diagnosing complex SaaS application issues and proposing scalable, secure solutions

• Demonstrated customer-facing skills including expectation management, communication skills, information management.

• Participate actively by self-learning and knowledge sharing with the team in new technology developments related Pegasystems product suite

• Preferably living in West Coast/Mountain/Central locations for this remote position.

What You've Accomplished:

• ?Experience with Authentication and Authorization mechanisms, including the use of standards like OAuth2, SAML, and OIDC.

• ?Working knowledge of Security Policies such as CSP, CSRF, and CORS

• ?Solid understanding of Security Operations including data encryption, JWT's, Token Management, Keys and Certificate Management

• ?Experience with OWASP Top 10 Vulnerabilities, analyzing vulnerability reports and solutions to mitigate (e.g. XSS, HTML Injection, etc.)

• ?Bachelor's or Master's degree in Computer Science, Computer/Electronic Engineering, or a related field of study are preferred

• 5+ years of experience in enterprise product support; development or troubleshooting capacity in Java/J2EE

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2

Job ID: 2229

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.