22 Technical Fields jobs in Channahon

Field Service Technician
Job Description
Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our products? Then we have an interesting position in Grundfos for you.
Grundfos is seeking a Field Service Technician. The Field Service Technician is responsible for the execution of the repair and maintenance work as agreed with the customer. The Technician will be responsible for customer satisfaction in the assigned market, is technically accountable and works well independently or together with ASP to address customer requests in an efficient and professional manner.This position reports directly to the Head of Service & Solutions and will operate daily out of the Aurora, IL facility.
Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.
**Your main responsibilities:**
+ Dissembles/reassembles, inspects, trouble-shoots, repairs and replaces pump systems and accessors in shop or in a field service.
+ Advises the customer about shortcomings and offers solutions to these problems.
+ Assists their manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues.
+ Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, etc.)
+ Master's the use of service tools and equipment.
+ Registers the identified product quality issues in the Service used systems.
+ Assists in project execution - installation support, commissioning, diagnosis, reporting and other associated repair processes.
+ Executes the agreed maintenance services and SLA for service agreements.
+ Prepares inputs for quoting out-of-warranty repairs.
+ Makes a risk assessment for every task and reports matters related to Safety, Health and Environment.
+ Continues learning and development to build up hands-on service capability.
**Your background:**
**We imagine that you have:**
+ A technical education degree or certification in electrical or mechanical engineering is highly preferred.
+ A minimum of 2+ years of work experience in the pump industry or a comparable environment.
+ Experience with pump technology is highly preferred.
+ Previous SAP experience is preferred.
+ Ability to participate in and work with processes or projects within the service environment.
+ Strong ability to work well with others and deliver results that meet customer expectations.
+ Must be able to travel up to 50% of the time and work in the Field with short notice.
+ The ability to operate daily out of the Aurora, IL facility.
**What's in it for you?**
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values. ( addition, your day-to-day benefits include:
+ If you'll be working from your home office, we'll make sure you are well equipped with a workstation. However, you are always welcome to or offices where you can engage, learn, and have fun with colleagues.
+ On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
+ Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
+ Annual bonuses, parental support, internal well-being consultants and programs.
+ Access to the modern Grundfos Academy to pursue further both personal and professional development.
+ Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
**Do you want to learn more?**
If you have questions or would like to know more about this position, please contact the recruiter, Andrea Micovic at
If this job sounds interesting, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn ( or YouTube. ( Check out Meet our people (  to get to know some of your future colleagues and why they enjoy working at Grundfos.
_Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as anapplicant ( and pay transparency. ( Accommodations are available for applicants with disabilities._
**We look forward to hearing from you.** ** **
Information at a Glance
**Job details**
Workplace: Onsite Position
Job Location: Aurora, Illinois, United States | Chicago, Illinois, United States
Contract Type: Full-Time
Employment Type: Regular

As a Sr Field Service Technician/Industrial Maintenance Technician here at Honeywell, you will have the opportunity to provide high-level technical support and service to our customers, ensuring the optimal performance of Honeywell products and systems. You will troubleshoot and resolve complex technical issues, perform maintenance and repairs, and provide training and guidance to customers and junior technicians. Your expertise and dedication will drive customer satisfaction and contribute to the success of our service operations.
In this role, you will impact the efficiency and reliability of our service operations, enhance customer satisfaction, and support the growth of our business by ensuring the highest standards of service delivery.
The annual base salary range for this position is $58,240-66,560. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
**Key Responsibilities**
+ Diagnose and repair complex technical issues
+ Perform preventive maintenance on equipment
+ Provide technical support and guidance to customers
+ Collaborate with cross-functional teams to resolve customer issues
+ Maintain accurate records of service activities and customer interactions
+ Will work 2nd shift. Monday-Thursday. 5pm-3:30am
YOU MUST HAVE
+ Minimum of 2 years of experience in a technical service or field service role in an industrial or manufacturing setting.
+ Must be willing to work 2nd shift schedule, Mon-Thurs 5pm-3:30am (CST)
+ Strong technical knowledge and troubleshooting skills
+ Ability to work independently and manage multiple tasks
WE VALUE
+ Associate's degree in Engineering or a related field; Bachelor's degree preferred
+ Experience with Honeywell products and systems
+ Experience with conveyor systems, PLC's, troubleshooting.
+ Customer-focused mindset
+ Strong problem-solving and decision-making abilities
+ Ability to train and mentor junior technicians
**BENEFITS**
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more Honeywell Benefits information visit: application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Field Service Technician I is responsible for maintaining and repairing technology equipment and hardware, ATM's, and troubleshooting network and communications equipment for assigned branches.
Key Responsibilities:
· Troubleshoots hardware and software issues and repair technology equipment such as desktops, laptops and tablets, routers, Triton ATM's, and CCTV security cameras.
· Troubleshoots, maintains and repair HP LaserJet printers.
· Performs preventive maintenance on various technology equipment.
· Troubleshoots network outages and cabling issues.
· Trains end users on branch equipment functionality.
Competencies Required:
· Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
· Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
· Strong technical troubleshooting and repair skills of Windows operating systems, networking, telecommunications, and banking technology equipment.
· Strong attention to detail, accuracy, and analytical skills.
· Proven ability to prioritize workload and multitask in a high-pressure environment.
· Flexibility to provide after hours and weekend support as needed.
Minimum Qualifications/Experience:
· 2 years of technology support experience or equivalent required.
· 3 years of computer troubleshooting and repair skills with broad knowledge of Microsoft Office, Windows operating systems, networking, AV and office technology equipment required.
· Operation of a company vehicle, clean driving record and valid driver's license required.
Formal Education & Certification:
· High School Diploma or equivalent required.
· Associate's degree preferred.
· Must be able to achieve relevant technical certifications for the organization's systems, applications and equipment, required.
Work Status:
· Full-Time.
Supervisory Responsibility:
· None.
Travel:
· Up to 90% regional travel expected.
Working Conditions:
· Conditions involve lifting of equipment weighing up to 50 pounds with frequent sitting, walking, reaching, bending and standing for brief periods primarily in an office environment with frequent travel or driving to various work sites or locations.
In between Working Conditions and Disclaimer this gets input on both external and internal job positions:
*Woodforest offers a comprehensive benefits package. Benefits include 11 holidays, sick leave accrued at 4.62 hours per pay period (bi-weekly). All new regular, full-time employees receive vacation and paid leave time according to their hire date:*
- New hires (below SVP) hired Jan/Feb/Mar/Apr = 5 days (40 hours) Vacation and 5 days (40 hours) paid leave
- New hires (below SVP) hired May/Jun/Jul/Aug = 5 days (40 hours) paid leave
- New hire (below SVP) hired Sept/Oct/Nov/Dec = Not eligible for Vacation. Paid leave accrual is determined by the employee's specific hire date.
*For a complete list of benefits please see link for more information:*
* job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.
**Job:** **Technology Services*
**Organization:** **Illinois*
**Title:** *IT Field Service Technician I*
**Location:** *Illinois-Joliet*
**Requisition ID:** *069245*
**Other Locations:** *Illinois-Lockport*
**Salary Range:** *$21.73 to $31.49 per hour*

**Company Overview**
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
**Job Category**
Engineering & Science
**Position Summary**
We are seeking a Senior Electro Mechanical Engineer like you to join our amazing Muscatine, IA Manufacturing plant. This position is onsite located in Muscatine, IA. Travel for this role is only 50% and is primarily to our Bandag manufacturing facilities in North America to install, maintain, and troubleshoot our own equipment.
The Field Service Engineer is responsible for installing, testing, and optimizing manufacturing equipment. This includes project management, equipment design, troubleshooting, and ensuring compliance with safety and quality standards. This includes managing customer and contractor expectations, providing subject matter expertise to the project and ensure that all engineering and safety standards are maintained for each installation/project.
**We offer a rich benefits package, including Relocation Assistance.**
**Responsibilities**
+ Lead and manage equipment installation projects.
+ Design and refine manufacturing equipment and processes.
+ Collaborate with global teams and serve as a technical consultant.
+ Maintain engineering documentation and provide training.
+ Travel up to 50% to support domestic manufacturing sites.
**Preferred Qualifications**
Electro Mechanical Technology, Millwright or Industrial Mechanic background is a plus!
PLC experience in order to trouble-shoot and modify PLC's a plus!
**Minimum Qualifications**
+ Bachelor's degree in Mechanical, Industrial, Electrical Engineering, or Engineering Physics.
+ Minimum 2 years of relevant experience (or equivalent).
+ Strong mechanical and electrical systems knowledge.
+ Excellent communication, leadership, and problem-solving skills.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Midwest Regional Field Service Specialist - Monee, IL - Hybrid

Hankook Tire America Corp.
1) Company Overview

Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.
2) Why Hankook

- Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices.

- Career Growth: Opportunities for internal mobility, leadership development, and continued learning.

- Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.

- Inclusive Culture: Committed to diversity, teamwork, and sustainability.
3) Job & Job Description

Position: Midwest Regional Field Service Specialist

Location: Monee, IL

Reports to: Manager, Technical Services Team

Overview: Hankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties. This position is based out of Hankook's warehouse in Monee, IL.

4) Responsibilities

• Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest.
• Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tires
• Must be willing to travel 50% of the time to customer locations
• Research and resolve customer complaints and issues
• Have knowledge of competitor products and tire industry regulations
• Any other duties assigned by management

5) Requirements

• High School diploma required, bachelor's degree preferred
• At least 4 years of relevant experience in the Tire/Automotive industries
• Strong oral and written communication ability
• Customer service experience preferred
• Must have a valid driver's license and personal vehicle for travel
• Intermediate to advance Microsoft office capabilities
• Must be able to work out of the Monee, IL warehouse 50% of the time

About the job Technical Support Engineer

Are you a solutions-driven professional with a passion for technology and automation? Were seeking a Technical Support Engineer to join a fast-growing, innovation-focused team in Naperville. This is a full-time, direct hire opportunity with a competitive salary and room for growth.

Key Responsibilities:

• Lead technical support strategy, owning solution architecture and customer engagement in the industrial automation space
• Translate customer needs into scalable, cost-effective solutions
• Act as a key technical liaison, building trust and credibility with strategic clients
• Deliver on-site demos, technical workshops, and proof-of-concepts (POCs)
• Collaborate closely with internal sales, product, and engineering teams to drive customer satisfaction
• Build and mentor a small technical team, providing coaching, onboarding, and performance development
• Maintain consistency and quality across technical solution delivery processes

Qualifications:

• 3+ years of technical experience in automation, robotics, machine vision, or a related field
• Strong problem-solving and solution-design skills
• Excellent communication and presentation skills
• Comfortable working cross-functionally with technical and non-technical teams
• Experience with industrial systems, controls, or integration is a plus
• Leadership or mentoring experience preferred

Why Youll Love This Opportunity:

• Work with innovative technology in a high-growth industry
• Join a mission-driven team that values collaboration and impact
• Opportunity to influence product development through real-world feedback
• Be part of a company that supports professional growth and development

Benefits Information

Shift Hours

11p-730a Thur/Sat off

5p-130a Sun/Thur off

12p-830p Wed/Sat off

11a-730ap Tue/Sat off

Full-time employees will enjoy a competitive benefits package with options for you and your family including:
• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Qualifications

Minimum Requirements

• High School Diploma or General Education Development (GED) certificate.
• One (1) year of call center experience is preferred.
• Successful completion of internal Correctional Specialist I certification after initial training period and annual recertification testing.
• Ability to pass all pre-employment testing to include spelling, grammar and typing of at least thirty-five (35) words per minute.
• Successful completion of customer background check.
• Strong interpersonal skills.
• Strong written and oral communication skills.
• Ability to maintain the highest level of confidentiality.
• Proficient computer skills, including, but not limited to, Microsoft Word and Excel.
• Strong ability to diagnose, analyze, troubleshoot and resolve technical issues.
• Must be self-motivated with the ability to work independently.
• Ability to work in a multi-task environment and prioritize tasks appropriately.
• Ability to meet contractual deadlines.
• Ability to quickly develop knowledge of all programs systems and procedures to perform job effectively.
• Ability to maintain professionalism when dealing with upset or escalated calls
• Ability to develop knowledge and understanding of, and compliance with Company policies and procedures.
• Bi-lingual (Spanish) a plus.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment. May be requested to provide coverage after regularly scheduled work hours
• Use of standard office equipment such as copier, computer, keyboard, telephone, fax and mobile devices.
• Close vision and the ability to identify and distinguish colors in order to decipher color-codes on software applications
• Repetitive use of hands and arms working with computer keyboard, telephone and other mobile devices, such as an iPad.

Responsibilities

Summary

Communicates via inbound and outbound phone calls with various law enforcement agency staff members, parolees, and community-based organizations and individuals. Responds to call types based upon contractual requirements. Uses web-based computer system for tracking, information gathering and documentation of calls.

Primary Duties and Responsibilities

• Communicates via inbound and outbound telephone calls with various law enforcement agency staff members, parolees, and community-based organizations and individuals in order to provide appropriate and accurate responses to inquiries and prompt and accurate resolution of issues.
• Responds to electronic monitoring (EM) and global positioning system (GPS) violations and alerts.
• Accurately documents all calls and updates parolee records in appropriate web-based computer systems.
• Escalates complaints and complex calls to management for follow up as necessary.
• Assists agency personnel and field technicians with installs and de-installs of EM and GPS equipment, including troubleshooting of equipment issues, date entry related to install or de-install, and confirmation of install by phone.
• Processes EM and GPS violations and alerts in a timely manner in compliance with contractual obligations.
• Conducts hourly calls to Parolees on alert status. Performs accurate data entry to document results of calls.
• Reviews and processes breathalyzer tests
• Responds to advanced troubleshooting calls for EM and GPS technical questions.
• Performs other duties as assigned.

IT Technical Support Specialist, Level I

We're looking for a detail-oriented, service-minded IT Technical Support Specialist, Level I to join our dynamic IT team. In this frontline role, you'll be the first point of contact for staff IT needs, handling support requests across email, Teams, tickets, and in-person. You'll diagnose and resolve everyday technical issues, contribute to documentation and knowledge bases, conduct IT orientations, and support company webinars and meetings. You'll also engage in ongoing training and project work to help keep our systems and users operating at their best. This position is 5 days/week in Naperville with the opportunity to move to hybrid after 90 days. This is a hourly, non-exempt position with a range of $23.00 - $25.00/hourly. We determine starting pay based on a thorough evaluation of job-related factors, including geographic location, market conditions, relevant experience, training, and education. This process ensures a fair and competitive salary that aligns with both the company and the candidate's qualifications.

What You'll Do:

• Provide frontline IT support via email, Teams, tickets, and in-person
• Troubleshoot password resets, account lockouts, software issues, and connectivity problems
• Accurately document all support interactions and troubleshooting steps
• Support a mixed Windows and macOS environment
• Prioritize tickets based on urgency and impact; research and log solutions
• Set up and moderate webinars, company meetings, and conferences
• Conduct IT orientations for new hires, covering systems, policies, and security
• Maintain and contribute to internal and user-facing knowledge base articles
• Record time spent on support tasks, tickets, and walk-ups
• Serve as backup in setting up new user workstations for onboarding
• Lead or contribute to projects such as knowledge base expansion, user training documentation, and IT process improvement
• Maintain a helpful and approachable attitude and build collaborative relationships
• Must love books!

What You Bring:

• Minimum 1 year of experience in a 300+ user Active Directory environment with Office 365
• Strong technical knowledge of Windows and macOS hardware and software
• Excellent communication, organization, planning, and documentation skills
• Ability to work independently and collaboratively across departments
• Familiarity with asset management and tracking tools is a plus
• Certifications such as A+, Network+, Security+, ITIL, ASCP, or Microsoft are a plus
• Physical requirements: Must be able to bend, twist and lift 25lbs

At Sourcebooks, books change lives is more than just our mission. It's the reason we do what we do every day. Just ask the 500 million+ readers we've reached so far. We put authors at the heart of everything we do, blending creativity with deep insights and data to break new ground. Our innovative approach has earned us recognition as Newsweek's #2 Most Loved Workplace, a Best Workplace by Inc., and an innovation leader by Fast Company twice. Publishers Weekly named us "by far the most successful self-made publisher operating in the 21st century," and in 2025 we received the Book Industry Study Group's highest honor for "redefining what it means to be a book publisher in the 21st century."

Ready to Apply: Please submit your resume, salary requirements and a cover letter detailing your relevant experience and interest in this role. Applications without a cover letter will not be considered. Show us your passion and creativity we're looking for someone who's as enthusiastic about this opportunity as we are! Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care, Dependent Care, Flexible Spending Account, Health Savings Account, 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, and generous paid time off. Sourcebooks values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

LaSalle Network is currently partnering with a client that specializes in managed IT services and is looking to grow their service desk team. The core services of this client are in the areas of help desk, systems engineering, network engineering and cloud services. We are looking to hire an individual to join their service team.

Bilingual 2nd Shift Help Desk Technician Responsibilities:

• Provide remote technical assistance to end users using both oral and written communication skills via phone, email and video conference
• Act as initial point of contact for computer hardware and software problem resolution for users
• Configure and administer mobile devices including smartphones
• Troubleshoot technical issues with monitors, keyboards, mice, etc.
• Troubleshoot technical issues with internet, modems or VPNs
• Handle any connectivity issues
• Handle basic escalations when needed
• Meet and/or exceed daily and weekly KPIs around average call handle time, call resolution and customer satisfaction

Bilingual 2nd Shift Help Desk Technician Requirements:

• Must have bilingual skills
• Must be comfortable working second shift hours
• Educational degree/certificate or equivalent experience
• 1-3 years of hands-on desktop support experience; strong customer service skills
• Knowledge in Microsoft Office 365 (i.e. Word, Excel, PowerPoint, Access)
• Knowledge in Microsoft Outlook
• Knowledge in Office365 Exchange Online administration
• Knowledge in Microsoft Windows, macOS, Android and iOS Operating Systems
• Knowledge of Active Directory, Apple Business Manager and user account changes
• Technical aptitude with strong PC and mobile device literacy skills including MacBooks

If you have the experience listed above, possess a great attitude and are looking for an opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today.

Thank you,

Mike McGlauchlin
Sr. Project Manager - Technology Services
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here

All assignments are at-will and their duration is subject to change.