14 Technical Fields jobs in Colton

**DESCRIPTION**
We are looking for a talented Field Service Diesel Technician/Mechanic to join our team specializing in engine repairs for our Distribution Business (Sioux Falls, SD,).
We offer sign-on bonus, relocation, competitive pay and benefits!
**In this role, you will make an impact in the following ways:**
- Complete troubleshooting, repairs and rebuilds on engine products and other customer equipment in a service shop.
- Perform preventative maintenance based on assessment of engines, including utilizing computers/software in the process of diagnostic work.
- Apply documented procedures and policies to complete complex repairs, including identifying and preparing required parts and tools.
- Completing required documentation, such as work completed documents, time sheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Ongoing training and additional certifications on new and existing Cummins products.
**RESPONSIBILITIES**
**In order to be successful in this role you will need the following:**
+ Proficient knowledge in troubleshooting Cummins electrical and aftertreatment using Cummins Insite.
+ Proficient work experience in replacing internal components (head, pistons, liners, etc.).
+ Embrace the Cummins values and use them daily.
+ Self-starter with a positive attitude that contributes to the team.
**QUALIFICATIONS**
**Education, Licenses, Certifications:**
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit (Preferred)
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Intermediate level knowledge of and/or experience with engine products
DOT
- A current valid CDL is required for this role.
- This role requires a 5-year motor vehicle report, free of major violations
- This role is subject to Federal Motor Carrier Safety Administration (FMCSA) drug and alcohol testing requirements and ongoing random drug and alcohol testing
- This role requires applicant to pass a Department of Transportation (DOT) physical
- This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
- Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age "complement of personal and professional.
**Compensation and Benefits** Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full "complement of personal and professional.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**Min Salary** $26.08
**Max Salary** $39.12
**ReqID** 2412432
**Relocation Package** Yes
**Cummins and E-Verify**
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination.

**Company Overview**
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
**Job Category**
Engineering & Science
**Position Summary**
We are seeking a Senior Electro Mechanical Engineer like you to join our amazing Muscatine, IA Manufacturing plant. This position is onsite located in Muscatine, IA. Travel for this role is only 50% and is primarily to our Bandag manufacturing facilities in North America to install, maintain, and troubleshoot our own equipment.
The Field Service Engineer is responsible for installing, testing, and optimizing manufacturing equipment. This includes project management, equipment design, troubleshooting, and ensuring compliance with safety and quality standards. This includes managing customer and contractor expectations, providing subject matter expertise to the project and ensure that all engineering and safety standards are maintained for each installation/project.
**We offer a rich benefits package, including Relocation Assistance.**
**Responsibilities**
+ Lead and manage equipment installation projects.
+ Design and refine manufacturing equipment and processes.
+ Collaborate with global teams and serve as a technical consultant.
+ Maintain engineering documentation and provide training.
+ Travel up to 50% to support domestic manufacturing sites.
**Preferred Qualifications**
Electro Mechanical Technology, Millwright or Industrial Mechanic background is a plus!
PLC experience in order to trouble-shoot and modify PLC's a plus!
**Minimum Qualifications**
+ Bachelor's degree in Mechanical, Industrial, Electrical Engineering, or Engineering Physics.
+ Minimum 2 years of relevant experience (or equivalent).
+ Strong mechanical and electrical systems knowledge.
+ Excellent communication, leadership, and problem-solving skills.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Job DescriptionJob DescriptionTechnical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases.  They will participate in improving documentation for customer success.  Provide troubleshooting and analysis of software bugs for our customers.ESSENTIAL DUTIES AND RESPONSIBILITIES

• Using a ticketing system – submitting, updating, closing tickets in a timely fashion.
• Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
• Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
• Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
• Analyze, scrub and migrate data from current source to DCIM database.
• Develop and enhance documentation to enrich a customer’s experience.
• Assist with software testing when new features and fixes are completed by engineering team.
• Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision.
• Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
• Editing and working with AutoCAD and Visio drawings.
• Create and/or edit models under supervision.
• Data center surveys and audits

REQUIREMENTS/QUALIFICATIONS 

• Associates degree in a technical discipline or equivalent experience.
• One year experience providing customer support for a technical environment.
• Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
• Demonstrated basic technical knowledge of:
  • Computer hardware (rack servers, PDUs, and cabling)
  • Windows 7 / Windows 10
  • MS Excel xls/csv file creation
• Ability to work flexible hours with the possibility of travel up to 10%.
• Accountability and the ability to adapt/multi-task/manage changing priorities.
• Self-motivated, ability to learn and apply new skills quickly
• Good oral/written communication and interpersonal skills required.
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.

DESIRED SOFTWARE SKILLS/KNOWLEDGE

• Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
• Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
• General database SQL knowledge

Sunbird is an EEO/AA/ADA/Veterans employer.
Job Type: Full-time

WHY SUNBIRD?

• We are all about delighting our clients and live/breathe the end client/user experience
• We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
• We have amazing PTO Policy that allows you to take care of yourself and your family
• We offer medical, dental, vision and life insurance to eligible employees
• We believe in collaboration, teamwork, creativity and taking initiative

Interested? Read on for additional details about this opportunity to join our amazing team!

- What is DCIM Software:
- What are customers saying about Sunbird:
- Why work at Sunbird:
Sunbird is an EEO/AA/ADA/Veterans employer.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

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Job Title: Technical Support Specialist.
Job Location: U.S. Geological Survey (USGS) Earth Resources Observation and Science (EROS) Center 47914 252nd St Sioux Falls, SD 57198
Job type: Full Time.
Requirements:

• • Minimum 1-3 years of proven experience in a technical support
  • Background Investigation Clearance: Ability to successfully pass a background investigation.
  • Mandatory Security Training Completion: Successfully completed the necessary training
  • Statement of Responsibility (SOR) Acknowledgment: Willingness and ability to sign a Statement of Responsibility confirming adherence to applicable Rules of Behavior and other Information Security policies.
  • Clearance for Unsupervised System Access: Must qualify for and maintain clearance for unsupervised access to USGS systems. This includes, but is not limited to, basic network, internet, or email access, as well as access for IT Support services, custom application development/maintenance, and IT system management/oversight (both on-site and off-site).

Duties:

• Provide Tier 1 & 2 Help Desk Support: Serve as the primary point of contact for federal employees and contractors, resolving a wide range of technical issues related to desktop equipment, software (Windows, Mac, Linux), and peripherals.
• Troubleshoot & Resolve IT Problems: Diagnose and fix hardware, software, network, and system performance issues, escalating complex problems to appropriate specialists when necessary.
• Install & Configure Systems: Perform setup, installation, and configuration of new computers, servers, workstations, and software applications.
• Manage User Accounts & Access: Assist with user account setup, administration, and access control for various IT systems.
• Maintain IT Infrastructure: Provide support for the maintenance of operating systems, common-use software, and peripheral devices.
• Conduct Data Backups: Perform and maintain required file backups to ensure data integrity and prevent loss.
• Monitor System Performance: Assist in monitoring the health and performance of computer systems and networks, addressing minor issues proactively.
• Document Procedures: Maintain clear and accurate documentation of IT procedures, troubleshooting steps, and operational logs.
• Support Training Activities: Coordinate or assist in providing technical instruction and support for both EROS-developed and vendor-supplied software systems.
• Ensure IT Security Compliance: Implement and adhere to all identified DOI/USGS system management and security settings on microcomputer equipment and systems.

Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Using a ticketing system - submitting, updating, closing tickets in a timely fashion.
• Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
• Setup and configure Sunbird's DCIM suite including dcTrack and Power IQ.
• Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
• Analyze, scrub and migrate data from current source to DCIM database.
• Develop and enhance documentation to enrich a customer's experience.
• Assist with software testing when new features and fixes are completed by engineering team.
• Facilitate timely resolution of customers' issues by logging and maintaining resolution status in corporate tracking system working under supervision.
• Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird's software suite enhancements.
• Editing and working with AutoCAD and Visio drawings.
• Create and/or edit models under supervision.
• Data center surveys and audits

REQUIREMENTS/QUALIFICATIONS

• Associates degree in a technical discipline or equivalent experience.
• One year experience providing customer support for a technical environment.
• Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
• Demonstrated basic technical knowledge of:
  • Computer hardware (rack servers, PDUs, and cabling)
  • Windows 7 / Windows 10
  • MS Excel xls/csv file creation
• Ability to work flexible hours with the possibility of travel up to 10%.
• Accountability and the ability to adapt/multi-task/manage changing priorities.
• Self-motivated, ability to learn and apply new skills quickly
• Good oral/written communication and interpersonal skills required.
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.

DESIRED SOFTWARE SKILLS/KNOWLEDGE

• Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
• Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
• General database SQL knowledge

Sunbird is an EEO/AA/ADA/Veterans employer.
Job Type: Full-time

WHY SUNBIRD?

• We are all about delighting our clients and live/breathe the end client/user experience
• We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
• We have amazing PTO Policy that allows you to take care of yourself and your family
• We offer medical, dental, vision and life insurance to eligible employees
• We believe in collaboration, teamwork, creativity and taking initiative

Interested? Read on for additional details about this opportunity to join our amazing team!

- What is DCIM Software:
- What are customers saying about Sunbird:
- Why work at Sunbird:
Sunbird is an EEO/AA/ADA/Veterans employer.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Technical Analyst intern will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases.  They will participate in improving documentation for customer success.  Provide troubleshooting and analysis of software bugs for our customers. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Using a ticketing system – submitting, updating, closing tickets in a timely fashion.
• Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
• Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
• Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
• Analyze, scrub and migrate data from current source to DCIM database.
• Develop and enhance documentation to enrich a customer’s experience.
• Assist with software testing when new features and fixes are completed by engineering team.
• Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision.
• Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
• Editing and working with AutoCAD and Visio drawings.
• Create and/or edit models under supervision.
• Data center surveys and audits

REQUIREMENTS/QUALIFICATIONS 

• Associates degree in a technical discipline or equivalent experience.
• One year experience providing customer support for a technical environment.
• Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
• Demonstrated basic technical knowledge of:
  • Computer hardware (rack servers, PDUs, and cabling)
  • Windows 7 / Windows 10
  • MS Excel xls/csv file creation
• Ability to work flexible hours with the possibility of travel up to 10%.
• Accountability and the ability to adapt/multi-task/manage changing priorities.
• Self-motivated, ability to learn and apply new skills quickly
• Good oral/written communication and interpersonal skills required.
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.

DESIRED SOFTWARE SKILLS/KNOWLEDGE

• Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
• Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
• General database SQL knowledge

Sunbird is an EEO/AA/ADA/Veterans employer.
Job Type: Full-time

WHY SUNBIRD?

• We are all about delighting our clients and live/breathe the end client/user experience
• We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
• We have amazing PTO Policy that allows you to take care of yourself and your family
• We offer medical, dental, vision and life insurance to eligible employees
• We believe in collaboration, teamwork, creativity and taking initiative

Interested? Read on for additional details about this opportunity to join our amazing team!

- What is DCIM Software:
- What are customers saying about Sunbird:
- Why work at Sunbird:
Sunbird is an EEO/AA/ADA/Veterans employer.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Location: Sioux Falls, SD

About us:

For more than 40 years, SONIFI has provided guest technologies and professional services to help hoteliers improve guest satisfaction, simplify operations, and increase revenue. Our innovations have led the hospitality industry through many changes in guest behaviors, preferences, and technologies - and we continue to lead the way in creating more connected, smart digital hospitality experiences both now and in the future.

SONIFI's culture of innovation enables us to be one provider who can deliver seamless guest experiences across a variety of solutions, including guest Wi-Fi and internet services, engaging interactive TV platforms, the widest entertainment offering in the industry, and smart device and system integrations.

About the Role:

This is a full-time non-exempt position in the Technical Assistance Center (TAC) providing technical support to external and internal customers. This position requires analytical thinking, strong troubleshooting, communication and positive customer service skills. Individuals must have a strong technical aptitude with a desire and willingness to continually learn and maintain knowledge.

Responsibilities:

• Provide technical support to external and internal customers via phone and email for the SONIFI suite of product and service offerings.
• Proactively identify potential problems and trends and make recommendations for solutions.
• Perform remote support and troubleshooting which will include, but is not limited to: System Upgrades, Software, Hardware, Portal, Network Infrastructure, MATV, Internet.
• Maintain accurate and timely updates to customer records using Salesforce.
• Compile data for customer usage and system performance analytics.
• Acceptable attendance is essential as this is a "Critical" position in a 24x7 call center; this includes arriving on time, being in "available" status and working the duration of your scheduled shift.
• As this is a critical position, you will be expected to work during company closures, which includes, but is not limited to closures related to holidays and weather.
• This position may work a set, rotating, day, mid, or night schedule which may include holidays and weekends. Overtime may or may not be mandatory.
• Handle confidential and proprietary SONIFI information.
• Adhere to departmental Call Quality standards.

Qualifications:

• A related two-year degree is required or equivalent combination of education and experience as this is a new to career role. Candidates must have the aptitude to learn new technology along with the requisite professional communication skills to work in a call center and team environment.
• Knowledge of Cisco routers, switches, OSI model, routing and wireless protocols preferred. Will be cross trained on multiple platforms as needed.
• Must have professional verbal and written communication skills, the ability to follow department procedures, work independently as well as part of a team, technical troubleshooting and problem-solving skills. Learn and follow company and departmental policies and procedures

Benefits:

We offer a competitive pay and a comprehensive benefits package including health, dental, vision, 401(k) with employer match, paid time off (PTO), flexible work arrangements, professional development opportunities, pet insurance, and on-demand pay. The final pay will be determined based on factors such as experience, education, and location.

Equal Opportunity Employer:

SONIFI and SONIFI Health value diversity and we are proud to be an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

If you require assistance in filling out our online application due to a disability, please contact Human Resources at .

For more information about Equal Employment Opportunity, please visit: Home | U.S. Equal Employment Opportunity Commission

#Technical

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

TECHNICAL SUPPORT SPECIALIST - US Residence based position

TECHNICAL SUPPORT SPECIALIST - RESIDENCE

PURPOSE

The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.

The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.

YOUR TASKS AND RESPONSIBILITIES

• Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;

• Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;

• Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;

• Assists in coaching and mentoring of new members of the team in their technical capacities;

• Supports software upgrades and other vulnerability mitigation processes as needed;

• Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;

• Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;

• Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;

• Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

• High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;

• OR an Associate's degree in related field with 2 years of applicable experience;

• OR a Bachelor's degree in related field with 1 years of applicable experience;

• Ability to read and interpret technical manuals and schematics;

• Demonstrated ability to work in a face paced self-directed environment;

• Strong verbal and written competencies; along with flexibility and good judgment;

• Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;

• Proficient in Microsoft Office product suite;

• Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;

• Confidence to provide direction and communicate without direct authority.

PREFERRED QUALIFICATIONS

• Demonstrated knowledge of Bayer's Radiology business & product suite;

• Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;

• Current or prior technical troubleshooting acumen for Bayer suite of products;

• Software knowledge and troubleshooting capabilities; including Certegra.

Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 9-2-25

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

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Division: Pharmaceuticals

Reference Code: 851858

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At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

TECHNICAL SUPPORT SPECIALIST - US Residence based position

TECHNICAL SUPPORT SPECIALIST - RESIDENCE

PURPOSE

The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.

The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.

YOUR TASKS AND RESPONSIBILITIES

• Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;

• Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;

• Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;

• Assists in coaching and mentoring of new members of the team in their technical capacities;

• Supports software upgrades and other vulnerability mitigation processes as needed;

• Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;

• Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;

• Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;

• Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

• High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;

• OR an Associate's degree in related field with 2 years of applicable experience;

• OR a Bachelor's degree in related field with 1 years of applicable experience;

• Ability to read and interpret technical manuals and schematics;

• Demonstrated ability to work in a face paced self-directed environment;

• Strong verbal and written competencies; along with flexibility and good judgment;

• Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;

• Proficient in Microsoft Office product suite;

• Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;

• Confidence to provide direction and communicate without direct authority.

PREFERRED QUALIFICATIONS

• Demonstrated knowledge of Bayer's Radiology business & product suite;

• Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;

• Current or prior technical troubleshooting acumen for Bayer suite of products;

• Software knowledge and troubleshooting capabilities; including Certegra.

Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 9-2-25

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

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: Butler | United States : Pennsylvania : CARLISLE | United States : Pennsylvania : Drexel Hill | United States : Pennsylvania : ERIE | United States : Pennsylvania : Greensburg | United States : Pennsylvania : Harrisburg | United States : Pennsylvania : Indianola | United States : Pennsylvania : Johnstown | United States : Pennsylvania : LANCASTER | United States : Pennsylvania : Lancaster | United States : Pennsylvania : Lawrence | United States : Pennsylvania : Levittown PA | United States : Pennsylvania : Manchester | United States : Pennsylvania : Manheim | United States : Pennsylvania : Myerstown | United States : Pennsylvania : Norristown | United States : Pennsylvania : PHILADELPHIA E | United States : Pennsylvania : PITTSBURGH NE | United States : Pennsylvania : Philadelphia | United States : Pennsylvania : Pittsburgh | United States : Pennsylvania : Pittsburgh Heilman | United States : Pennsylvania : Pottstown | United States : Pennsylvania : Reading | United States : Pennsylvania : Residence Based | United States : Pennsylvania : Saxonburg | United States : Pennsylvania : Scranton | United States : Pennsylvania : State College , Williamsport | United States : Pennsylvania : WILKES BARRE | United States : Pennsylvania : Warrendale | United States : Pennsylvania : West Chester | United States : Pennsylvania : Wilkes Barre | United States : Pennsylvania : York | United States : Pennsylvania : Youngstown | United States : Puerto Rico : Caguas | United States : Puerto Rico : Dorado | United States : Puerto Rico : Guanica | United States : Puerto Rico : Guaynabo | United States : Puerto Rico : Isabela | United States : Puerto Rico : Juana Diaz | United States : Puerto Rico : PUERTO RICO W HYBRID | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Sabana Grande | United States : Puerto Rico : San Juan | United States : Puerto Rico : Santa Isabel | United States : Puerto Rico : Yauco | United States : Residence Based : Residence Based | United States : Rhode Island : Cumberland | United States : Rhode Island : Providence | United States : Rhode Island : Residence Based | United States : Rhode Island : Woonsocket | United States : South Carolina : CHARLESTON NORTH | United States : South Carolina : COLUMBIA WEST | United States : South Carolina : Charleston | United States : South Carolina : Columbia | United States : South Carolina : FLORENCE | United States : South Carolina : Greenville | United States : South Carolina : Greenwood | United States : South Carolina : Hartsville | United States : South Carolina : Myrtle Beach | United States : South Carolina : Residence Based | United States : South Carolina : Spartanburg | United States : South Carolina : Summerville | United States : South Dakota : Aberdeen | United States : South Dakota : Brandon | United States : South Dakota : Harrisburg | United States : South Dakota : Pierre | United States : South 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United States : Texas : Laredo | United States : Texas : Littlefield | United States : Texas : Lockhart | United States : Texas : Longview | United States : Texas : Lubbock | United States : Texas : Mansfield | United States : Texas : McAllen | United States : Texas : New Braunfels | United States : Texas : ODESSA | United States : Texas : Pasadena | United States : Texas : Pharr | United States : Texas : Plainview | United States : Texas : Plano | United States : Texas : Residence Based | United States : Texas : SAN ANTONIO W | United States : Texas : San Antonio | United States : Texas : Spring | United States : Texas : Sugarland | United States : Texas : TEXARKANA | United States : Texas : Tomball | United States : Texas : VALLEY NORTH | United States : Texas : VICTORIA | United States : Texas : WICHITA FALLS | United States : Texas : Weslaco | United States : Utah : Clearfield | United States : Utah : Layton | United States : Utah : Ogden | United States : Utah : Residence Based | United States : Utah : Salt Lake City | United States : Utah : Sandy | United States : Vermont : Burlington | United States : Vermont : Residence Based | United States : Vermont : Rutland | United States : Virginia : Arlington | United States : Virginia : CHARLOTTESVILLE | United States : Virginia : Chantilly | United States : Virginia : Charlottesville | United States : Virginia : Chesterfield | United States : Virginia : Fairfax | United States : Virginia : Fredericksburg | United States : Virginia : Hampton | United States : Virginia : Lynchburg | United States : Virginia : Norfolk | United States : Virginia : Residence Based | United States : Virginia : Richmond | United States : Virginia : Roanoke | United States : Virginia : Virginia Beach | United States : Virginia : WOODBRIDGE | United States : Washington : Bothell | United States : Washington : Bremerton | United States : Washington : Issaquah | United States : Washington : Kennewick | United States : Washington : Laconner | 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Division: Pharmaceuticals

Reference Code: 851858

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