Lead Field Service Technician

75478 Saltillo, Texas RES

Posted 4 days ago

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Job Description

**Description**
We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of belonging and feel valued for your contributions and the perspectives you bring.
Summary:
The Lead Technician will lead a team of Field Service Technicians with operating and maintaining utility scale solar facilities. This work includes preventative and corrective maintenance of on-site assets such as solar panels, trackers, power inverters, and substation components.
Requirements:
+ Mentors and setspositive example for junior technicians.
+ Collaborates with senior line managers for plant maintenance.
+ Troubleshoots low voltage DC power systems.
+ Troubleshoots low voltage, medium voltage, and high voltage AC power systems.
+ Conducts preventative maintenance on AC and DC power systems.
+ Identifies faulty or underperforming equipment.
+ Utilizeshand tools effectivelyand appropriately.
+ Utilizes a computerized maintenance management system (CMMS).
+ Maintainsinventoryof spareparts and consumables.
+ Assist in development of site operating plans.
+ Follows site safety plan and safe work practices.
+ Adheres to proper Lock-out-tag-out (LOTO) practices and procedures.
+ Interfaces with project stakeholders (owners, equipment manufacturers, etc.).
+ Interfaces with project subcontractors.
+ Represents RES in professional manner to project stakeholders.
+ Responds to physical location within 1.5 hours for emergency calls identifiedas a priority by Operations Control Center.
+ Operates RES company vehicles, including trucks, in accordance with state and federal laws and RES policies.
+ Attends work regularly and punctually, as scheduled or expected.
+ Complies with Employee Handbook, Code of Conduct and Company Policies & Procedures.
+ Rotating on-call schedule for emergency response.
+ Presents, supports, and leads by example with a safety and quality-oriented attitude.
Safety:
+ Follows safety and security procedures and determines appropriate action. Reports potentially unsafe conditions and uses materials and equipment properly.
+ Ensures that safety is the most important function, follows safe practices while working.
+ Reinforces safe behaviors and eliminates "at risk" behaviors.
+ Reports potentially unsafe conditions and uses materials and equipment properly.
+ Ensures Job Hazard Analysis (JHA's) occurs before scopes of work commence.
+ Adheres to and understands standard operating procedures.
+ Receives job- and task-specific training prior to work commencing.
Leadership:
+ Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation, and exceeding expectations.
+ Manages one or more direct reports.
+ Participates in hiring and selection process to fill positions on the team.
+ Communicates regularly with direct reports ongoals, accomplishments, and information on policies.
+ Demonstrates leadership and expertise in eyes of client group.
+ Employee Development:
+ Provides tasks and assignments that challenge and stretch employees' responsibilities.
+ Conducts regular discussions with employee(s) on personal development. Comfortable with empowering others.
+ Conducts timely, effective performance reviews in accordance with RES guidelines.
Qualifications:
+ High school/GED General Education required.
+ Associates Degree related Technical Degree preferred.
+ Certification OSHA 10/30 preferred.
+ Certification FAA Part 107 Drone Pilot preferred.
+ 4+ years or more related electrical maintenance experience required.
+ 2+ years or more Medium voltage electrical work experience required.
+ 1+ years or moreHigh voltage electrical workexperiencepreferred.
+ Intermediate
+ High voltage electrical power systems.
+ Microsoft Office (Word, Excel, Outlook, etc.)
+ Advanced, low, medium, high voltage electrical power systems, drawings and circuit theory.
+ OSHA regulations.
+ Hand tools.
+ Job hazard analysis (JHA) creation.
+ Electrical tools (multimeter, IR camera).
+ ANSI/NETA/MTS.
+ SCADA systems.
+ Ability to reside with a maximum commuting distance of 60 minutes from the work site to ensure availability for on-site responsibilities.
+ Functional Competencies Include: Collaboration, Attention to Detail, Ethics & Integrity, Communication and Prioritization.
+ Domestictravel5-15% required.
+ Valid Driver's License required.
Anticipated base salary range: $37.20 - $46.50
The final agreed upon compensation is based on individual education, qualifications, experience, and work location.
RES offers benefits that are effective first day of the month following 30 days of full-time employment. These benefits include the following:
+ Medical, Prescription, Dental and Vision
+ Basic Life and Voluntary Life
+ Short- and Long-Term Disability
+ 401(k) plan with 4% company match
+ 2 weeks Paid Time Off (PTO), Sick days and 10 Paid Holidays-includes Floating Holiday
Physical requirements and environment:
The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rarely: Climbing, Crouching, Kneeling, Pulling 5-15 lbs., Pushing 5-15 lbs., and Stooping required.
Occasionally: Carrying 5-15 lbs., Pinching, Lifting 5-15 lbs., and Walking required
Frequently: Gripping required.
Constantly: Reading, Grasping, Handling, Hearing, Reaching, Vision, Repetitive Motion, Sitting, and Standing required.
Rarely exposed to Wet, Noise, and Vibration in the working environment.
Occasionally exposed Extreme Cold, Extreme Heat, and Humidity in the working environment.
Frequently exposed to Hazards in the working environment.
We maintain a drug-free workplace. Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.
RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
#LI-Onsite
ReqID:
REQ-6616
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Technical Support Associate

75483 Sulphur Springs, Texas Signature Solar

Posted 24 days ago

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Job Description

The Technical Support Associate will provide exceptional customer support by handling incoming phone calls and emails, troubleshooting customers' equipment issues, and effectively addressing their inquiries. They will work in a fast-paced environment, examining, questioning, and resolving complex technical issues with precision and expertise.

A successful candidate must be able to:

  • Manage a high volume of incoming phone calls and emails from customers.
  • Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems.
  • Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems.
  • Demonstrate excellent communication skills to convey technical information to customers effectively.
  • Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system.
  • All other duties assigned.
A successful candidate will demonstrate:
  • Commitment to the empathy of the customer.
  • The ability to critically analyze, research, and verify information through online resources,and manuals.
  • Desire to be a team player and eager to learn and master new technical topics.
  • A commitment to a 40-hour work week with a rotating Saturday shift.
Qualifications:
  • Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers.
  • Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.
  • 2+ years of customer service is a plus.
Physical Requirements:
  • This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.
Signature Solar Perks:
  • Medical.
  • Dental.
  • Vision.
  • Supplemental life.
  • PTO.
  • Company-branded merchandise.
  • Community events.
  • Company-funded continued education opportunities.
  • Discounts and perks through locally owned businesses.
EEO Statement:
  • Signature Solar is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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