29,852 Technical Internship jobs in the United States
Technical Writer, Technical Publications
Posted 1 day ago
Job Viewed
Job Description
Location: Palo Alto, CA (Onsite)
**About the Team:**
We are a globally distributed, award-winning design organization of 60 talented individuals-including product designers, UX writers, technical writers, and UX researchers-spread across the U.S., Israel, and India. As our company and product portfolio rapidly grow, it's essential to scale our user experience and technical documentation strategically.
We are looking for a California-based Senior Technical Writer to deliver high-quality technical product documentation. In this role, you'll create and maintain important technical content that helps our customers succeed and drives business impact. You'll collaborate with cross-functional partners across the company to deliver high-quality, high-impact technical content within the product experience and across our documentation platform.
Learn more about our product and team: Watch Video ( the Role:**
You will:
+ Plan, write, and maintain clear, consistent, and user-focused documentation that helps our customers achieve their goals.
+ Interpret complex technology and customer needs to plan and deliver high-quality technical content.
+ Contribute to improving the overall technical content experience as an integral part of the product experience.
+ Build collaborative relationships with Product Management, Engineering, and Design partners to deliver documentation based on user needs. Embed in the development process to plan and deliver proactively.
+ Uphold a high level of quality by following and contributing to documentation guidelines, standards, and templates.
+ Explore and use AI-powered tools and workflows to increase team efficiency and output quality.
+ Balance multiple competing priorities effectively.
+ Modernize legacy documentation to reflect new features, use cases, and usability improvements.
+ Contribute to an inclusive, psychologically safe team culture where all voices are valued and contributions are recognized.
**What You'll Bring to the Team:**
+ 3-8 years of experience in technical writing, preferably in enterprise SaaS products.
+ Strong systems thinking, technical curiosity, and a proven ability to work with empathy, ownership, and accountability.
+ Experience managing multiple, concurrent documentation projects.
+ A bias for action.
+ A passion for technology and for customer success, with a user-centric approach and mindset.
+ Ability to embrace challenges and improve on what we deliver and how we work.
+ Comfort operating in ambiguity and evolving environments.
+ A learning mindset-curious, growth-oriented, and resilient.
+ Excellent verbal and written communication skills.
+ Strong interpersonal skills with a collaborative approach to problem-solving.
+ Experience working in a modern documentation environment, including DITA/XML and GitHub.
+ Prior experience working with JIRA or similar project management tools is a plus.
#LI-NM2
The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US Pay Range
$115,800-$144,800 USD
**Join Us in Securing the World's Data**
Rubrik (RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations, all on top of secure metadata and data lake. Rubrik's offerings also include Predibase to help further secure and deploy GenAI while delivering exceptional accuracy and efficiency for agentic applications.
Linkedin ( | X (formerly Twitter) ( | Instagram ( | Rubrik.com
**Inclusion @ Rubrik**
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
**Our inclusion strategy focuses on three core areas of our business and culture:**
+ Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
+ Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
+ Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
**Equal Opportunity Employer/Veterans/Disabled**
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW ( OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
Technical Instructor SME - Technical Surveillance
Posted 2 days ago
Job Viewed
Job Description
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.
Nightwing is seeking to hire a cleared Full time Technical Instructor SME - Technical Surveillance in support of a DoD contract providing technical equipment training and support for DoD elements. Duty location is Fort Washington, Maryland.
Travel - Position will require travel to CONUS and OCONUS non-hazardous locations.
*An active TS/SCI clearance is required
Job responsibilities will include, but are not limited to:
Teach, mentor, and advise senior military personnel on various equipment, technical capabilities and employment Techniques, Tactics, and Procedures (TTPs)
Assist in the development and implementation of course curriculum and Concepts of Operations (CONOPs)
Provide training as needed on specialized technical equipment
Instructors must be able to design and deliver technical training to students at the novice, apprentice, journeyman, and master levels in courses that vary in complexity, duration, and frequency of offering
Required qualifications:
Top Secret/SCI clearance (with the ability to get a Full Scope Polygraph)
Experience with technical information collection equipment to support War on Terrorism objectives
Ability to conduct and document site surveys Operations Security (OPSEC) planning and execution, and evaluate building construction techniques
A candidate for this position is a graduate of the Interagency Training Center's Basic Technical Operations (BTOC) course (or equivalent) and have at least 6 years of practical experience in:
Surveillance photography including lowlight exposures and long lens operations (800mm or more).
Photo and video production software (Photoshop/Premiere) experience
Operating audio systems, recorders, transmitters and microphones
Installing covert audio and/or video systems
Configuring digital video recorders and video transmission systems.
Operating video systems, recorders and transmitters
Utilizing GPS and radiofrequency tracking systems
Installing covert surveillances devices in vehicles
Locking systems, lock picking, manipulation and bypass techniques
Completion of an Undergrad or Graduate degree in Education and Training maybe considered in lieu of teaching experience. Undergrad or Graduate degree in Electrical Engineering, Mechanical Engineering, Computer Science, Physical Science, and Physics may be considered in lieu of Technical Surveillance or TSCM experience
5+ years of similar, relevant experience is required
Desired Qualifications:
Excellent verbal and written communication skills
Excellent interpersonal, time management, and organizational skills
Excellent leadership skills and the ability to effectively interact and communicate with management, customers, and employees
Typically requires:
A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation's most mission impactful initiatives.
When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world's most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions.
At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.
At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.
Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Technical Instructor SME - Technical Surveillance
Posted 2 days ago
Job Viewed
Job Description
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.
Nightwing is seeking to hire a cleared Full time Technical Instructor SME - Technical Surveillance in support of a DoD contract providing technical equipment training and support for DoD elements. Duty location is Fort Washington, Maryland.
Travel - Position will require travel to CONUS and OCONUS non-hazardous locations.
*An active TS/SCI clearance is required
Job responsibilities will include, but are not limited to:
Teach, mentor, and advise senior military personnel on various equipment, technical capabilities and employment Techniques, Tactics, and Procedures (TTPs)
Assist in the development and implementation of course curriculum and Concepts of Operations (CONOPs)
Provide training as needed on specialized technical equipment
Instructors must be able to design and deliver technical training to students at the novice, apprentice, journeyman, and master levels in courses that vary in complexity, duration, and frequency of offering
Required qualifications:
Top Secret/SCI clearance (with the ability to get a Full Scope Polygraph)
Experience with technical information collection equipment to support War on Terrorism objectives
Ability to conduct and document site surveys Operations Security (OPSEC) planning and execution, and evaluate building construction techniques
A candidate for this position is a graduate of the Interagency Training Center's Basic Technical Operations (BTOC) course (or equivalent) and have at least 6 years of practical experience in:
Surveillance photography including lowlight exposures and long lens operations (800mm or more).
Photo and video production software (Photoshop/Premiere) experience
Operating audio systems, recorders, transmitters and microphones
Installing covert audio and/or video systems
Configuring digital video recorders and video transmission systems.
Operating video systems, recorders and transmitters
Utilizing GPS and radiofrequency tracking systems
Installing covert surveillances devices in vehicles
Locking systems, lock picking, manipulation and bypass techniques
Completion of an Undergrad or Graduate degree in Education and Training maybe considered in lieu of teaching experience. Undergrad or Graduate degree in Electrical Engineering, Mechanical Engineering, Computer Science, Physical Science, and Physics may be considered in lieu of Technical Surveillance or TSCM experience
5+ years of similar, relevant experience is required
Desired Qualifications:
Excellent verbal and written communication skills
Excellent interpersonal, time management, and organizational skills
Excellent leadership skills and the ability to effectively interact and communicate with management, customers, and employees
Typically requires:
A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation's most mission impactful initiatives.
When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world's most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions.
At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.
At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.
Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Technical Instructor SME - Technical Surveillance
Posted 1 day ago
Job Viewed
Job Description
Nightwing is seeking to hire a cleared Full time **Technical Instructor SME - Technical Surveillance** in support of a DoD contract providing technical equipment training and support for DoD elements. Duty location is Fort Washington, Maryland.
Travel - Position will require travel to CONUS and OCONUS non-hazardous locations.
***An active TS/SCI clearance is required**
Job responsibilities will include, but are not limited to:
Teach, mentor, and advise senior military personnel on various equipment, technical capabilities and employment Techniques, Tactics, and Procedures (TTPs)
Assist in the development and implementation of course curriculum and Concepts of Operations (CONOPs)
Provide training as needed on specialized technical equipment
Instructors must be able to design and deliver technical training to students at the novice, apprentice, journeyman, and master levels in courses that vary in complexity, duration, and frequency of offering
Required qualifications:
Top Secret/SCI clearance (with the ability to get a Full Scope Polygraph)
Experience with technical information collection equipment to support War on Terrorism objectives
Ability to conduct and document site surveys Operations Security (OPSEC) planning and execution, and evaluate building construction techniques
A candidate for this position is a graduate of the Interagency Training Center's Basic Technical Operations (BTOC) course (or equivalent) and have at least 6 years of practical experience in:
Surveillance photography including lowlight exposures and long lens operations (800mm or more).
Photo and video production software (Photoshop/Premiere) experience
Operating audio systems, recorders, transmitters and microphones
Installing covert audio and/or video systems
Configuring digital video recorders and video transmission systems.
Operating video systems, recorders and transmitters
Utilizing GPS and radiofrequency tracking systems
Installing covert surveillances devices in vehicles
Locking systems, lock picking, manipulation and bypass techniques
Completion of an Undergrad or Graduate degree in Education and Training maybe considered in lieu of teaching experience. Undergrad or Graduate degree in Electrical Engineering, Mechanical Engineering, Computer Science, Physical Science, and Physics may be considered in lieu of Technical Surveillance or TSCM experience
5+ years of similar, relevant experience is required
Desired Qualifications:
Excellent verbal and written communication skills
Excellent interpersonal, time management, and organizational skills
Excellent leadership skills and the ability to effectively interact and communicate with management, customers, and employees
Typically requires:
A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation's most mission impactful initiatives.
When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world's most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions.
At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.
_At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients._
_Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team._
_Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._
Technical Specialist
Posted 6 days ago
Job Viewed
Job Description
We are seeking a knowledgeable and proactive Technical Specialist to provide expertise and support in the implementation, maintenance, and optimization of our technology solutions. This role involves troubleshooting technical issues, assisting teams and clients with product and system use, and ensuring smooth operations across software, hardware, and infrastructure. The ideal candidate is a problem solver with strong technical skills and the ability to communicate complex solutions clearly.
Key Responsibilities:
• Provide technical expertise and support for software, systems, and infrastructure.
• Troubleshoot and resolve technical issues in a timely manner.
• Assist in the design, configuration, and deployment of technical solutions.
• Collaborate with cross-functional teams to meet project and business goals.
• Document processes, solutions, and best practices.
• Train and support users to ensure effective use of technology tools.
Requirements:
• Proven experience in a technical support, IT, or engineering role.
• Strong knowledge of relevant technologies (software, hardware, or systems).
• Ability to analyze problems and deliver effective solutions.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
Company Details
Technical Operation
Posted 6 days ago
Job Viewed
Job Description
We are looking for a detail-oriented Technical Operations professional to support the smooth delivery and performance of our technology systems and services. This role involves monitoring system health, troubleshooting technical issues, managing operational workflows, and collaborating with engineering and support teams to ensure reliability and efficiency. The ideal candidate has strong problem-solving skills, technical expertise, and the ability to work in a fast-paced environment.
Key Responsibilities:
• Monitor, maintain, and optimize production systems and applications.
• Troubleshoot incidents, perform root-cause analysis, and implement long-term fixes.
• Support deployment, configuration, and maintenance of software and infrastructure.
• Collaborate with development, QA, and support teams to improve system reliability.
• Maintain documentation, standard operating procedures, and best practices.
• Ensure compliance with operational and security standards.
Requirements:
• Experience in technical operations, system administration, or DevOps.
• Proficiency with Unix/Linux environments, scripting, and automation tools.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration abilities.
Company Details
Technical Engineering
Posted 9 days ago
Job Viewed
Job Description
The Technical Engineer is responsible for designing, implementing, and maintaining technical systems and solutions that support organizational operations. This role combines engineering expertise with problem-solving skills to ensure the reliability, performance, and scalability of technology infrastructure and applications. The ideal candidate has strong technical knowledge, attention to detail, and the ability to collaborate with cross-functional teams to deliver effective solutions.
⸻
Key Responsibilities
• Design, configure, and maintain technical systems, applications, and infrastructure.
• Provide engineering support for troubleshooting, issue resolution, and system optimization.
• Collaborate with product, operations, and IT teams to develop and implement solutions.
• Participate in system upgrades, integrations, and deployments of new technologies.
• Create and maintain technical documentation, diagrams, and operating procedures.
• Conduct system testing, validation, and quality assurance to ensure reliability.
• Ensure compliance with security, safety, and regulatory requirements.
• Analyze performance data and recommend improvements to optimize efficiency.
• Provide technical expertise to stakeholders and act as a subject matter resource.
⸻
Qualifications
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
• 3+ years of experience in technical engineering, systems engineering, or IT engineering.
• Proficiency with operating systems (Windows, Linux, macOS) and enterprise applications.
• Experience with cloud platforms (AWS, Azure, GCP), networking, and databases.
• Knowledge of scripting/programming languages (Python, PowerShell, Bash, etc.) preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and documentation abilities.
• Relevant certifications (Microsoft, Cisco, AWS, or CompTIA) are a plus.
Company Details
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Technical Operation
Posted 9 days ago
Job Viewed
Job Description
The Technical Operations role is responsible for ensuring the stability, efficiency, and performance of technical systems and processes that support organizational goals. This position involves monitoring systems, troubleshooting issues, coordinating cross-functional support, and implementing improvements to optimize daily operations. The ideal candidate has strong technical expertise, problem-solving skills, and the ability to manage both proactive system maintenance and reactive issue resolution.
⸻
Key Responsibilities
• Monitor, maintain, and optimize technical systems, applications, and infrastructure.
• Troubleshoot and resolve technical issues to ensure minimal disruption to operations.
• Collaborate with engineering, IT, product, and business teams to implement solutions.
• Manage system configurations, integrations, and performance tuning.
• Support deployments, upgrades, and testing of new features and technologies.
• Develop and maintain technical documentation, SOPs, and process workflows.
• Ensure compliance with security standards, policies, and regulatory requirements.
• Identify opportunities to streamline processes and improve operational efficiency.
• Provide technical support and training to staff as needed.
• Track and report on key operational metrics to leadership.
⸻
Qualifications
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent work experience).
• 3–5+ years of experience in technical operations, IT support, or system administration.
• Strong understanding of system monitoring, troubleshooting, and performance optimization.
• Experience with enterprise software, cloud platforms (AWS, Azure, GCP), and databases.
• Familiarity with DevOps practices, CI/CD pipelines, and automation tools is a plus.
• Excellent problem-solving, organizational, and communication skills.
• Ability to work independently and collaborate across technical and non-technical teams.
• Relevant certifications (CompTIA, AWS, ITIL, or similar) preferred.
Company Details
Technical Specialist
Posted 9 days ago
Job Viewed
Job Description
The Technical Specialist provides expert technical support, troubleshooting, and system optimization to ensure smooth operations across the organization. This role is responsible for implementing, maintaining, and improving technical systems while assisting staff and end-users with complex issues. The ideal candidate is detail-oriented, highly analytical, and capable of translating technical concepts into practical solutions for both technical and non-technical stakeholders.
⸻
Key Responsibilities
• Provide advanced technical support for hardware, software, applications, and systems.
• Troubleshoot and resolve escalated technical issues in a timely manner.
• Install, configure, and maintain operating systems, software, and business applications.
• Collaborate with IT teams and vendors to support system upgrades, integrations, and implementations.
• Develop technical documentation, guides, and training materials for end-users.
• Monitor system performance and recommend improvements to enhance efficiency and security.
• Ensure compliance with data privacy, security policies, and organizational standards.
• Participate in testing, quality assurance, and deployment of new technologies.
• Serve as a subject matter expert to staff, providing technical consultation as needed.
⸻
Qualifications
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 3+ years of technical support, systems administration, or specialist experience.
• Strong knowledge of operating systems (Windows, macOS, Linux) and enterprise software.
• Experience with networking, databases, and system integration preferred.
• Proficiency in troubleshooting, diagnostic tools, and remote support software.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco, ITIL) are a plus.
Company Details
Technical Specialist
Posted 20 days ago
Job Viewed
Job Description
About the Role
We are seeking a Technical Support Specialist to join our team. In this role, you will help customers troubleshoot technical issues, answer product-related questions, and ensure users get the most value from our services. You’ll serve as both a problem solver and a trusted resource, providing clear, timely, and professional support.
Key Responsibilities
- Respond to customer inquiries via email, chat, or phone in a timely manner.
- Diagnose, troubleshoot, and resolve software, hardware, or connectivity issues.
- Guide customers step by step through technical solutions in a clear and empathetic way.
- Document issues, solutions, and customer feedback in the ticketing system.
- Escalate complex problems to engineering or senior support staff when needed.
- Collaborate with product and development teams by reporting bugs, trends, and feature requests.
- Contribute to and update technical documentation, FAQs, and knowledge base articles.
- Stay current on product updates, new features, and best practices.
Qualifications
- Associate’s or bachelor’s degree in IT, computer science, or related field (or equivalent experience).
- Proven experience in a customer support or technical support role.
- Strong problem-solving and troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to explain technical concepts to non-technical users.
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar).
- Basic knowledge of networking, APIs, or SaaS platforms is a plus.
What We Offer
- Flexible, remote-friendly work environment.
- Ongoing training and opportunities for career growth.
- A supportive team culture that values collaboration and innovation.