424 Technical jobs in Sandston

Our client is actively seeking a dedicated and resourceful Technical Support Specialist to join our entirely remote support team. This role is crucial for ensuring our users receive timely and effective assistance with our software products. You will be the frontline contact for technical issues, providing solutions and escalating complex problems when necessary. As a fully remote position, this role offers significant flexibility and the opportunity to work from anywhere within the United States. We foster a collaborative virtual culture, providing all the necessary tools and support for you to excel.

Responsibilities:

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and resolve software and hardware issues reported by users.
• Guide customers through step-by-step solutions for technical problems.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to appropriate senior technical staff or development teams.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify trends in customer issues and report them to the product development team.
• Assist with user account management and system configurations.
• Proactively communicate with customers regarding issue status and resolution.
• Maintain a high level of customer satisfaction through professional and efficient support.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent practical experience will be considered.
• Minimum of 2 years of experience in technical support or a helpdesk role.
• Strong understanding of operating systems (Windows, macOS) and common software applications.
• Familiarity with troubleshooting network connectivity issues.
• Excellent problem-solving and critical thinking skills.
• Exceptional communication and active listening abilities.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Self-motivated, organized, and able to manage time effectively in a remote environment.
• A passion for helping others and a commitment to customer service excellence.

This is an outstanding opportunity to build your career in a supportive, remote-first environment, contributing directly to the success of our users and our products. We are looking for individuals who are eager to learn, adapt, and grow with us, specifically to support our user base within the Richmond, Virginia, US region and beyond.

COATS is looking for a Technical Support Specialist to join our innovative Support Team!
  
We are looking for someone passionate about providing exceptional customer service and software support. If you're excited about solving real-world problems and being part of a collaborative team — we would love to hear from you!

What your impact will be:  

• Troubleshoot and resolve software issues reported by clients. Escalate tickets to higher level of support, as needed.
• Log and document all support requests in ConnectWise.
• Learn, understand, implement, and train on a variety of software applications. Learn new technologies and tools to enhance your skills and contribute to the team's success.
• Assist in technical writing and proof reading of COATS’ documentation.

• Promptly report system errors or bugs
• Participate in testing new releases of the COATS’ system and aid in the development and improvement process.
• Your ability to remain calm, attentive, and solution-focused is key to ensuring a smooth customer experience.
• Additional duties as deemed required. Including supporting other departments (R&D, sales, professional services) as it relates to customer questions and training.

What we’re looking for:

• Solid understanding of payroll, accounts receivable, accounts payable, and general ledger
• 2+ years customer service experience in a technical environment desired
• Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
• Excellent verbal and written communication skills
• Outstanding customer service and organizational skills
• Exceptional analytical, troubleshooting and problem-solving skills
• Positive, results oriented mindset
• Working knowledge and experience with MS Teams
• Working knowledge and experience with MS Office Suite
• A passion for learning and growing

What would make you stand out:

• Being versatile
• Passion for AI
• Familiarity with ticketing system
• Certifications in relevant technical areas.

What we offer:

• Comprehensive medical, dental, and vision coverage
• A competitive compensation package
• Tons of opportunities for career growth
• Generous vacation (we want you to use it!)
• A culture that values community involvement and giving back
• This remote role welcomes candidates located in Canada and the US.

About Us:

COATS is a resource and partner for staffing firms. We provide staffing and recruitment software for industrial, clerical, technical, professional, medical, financial, legal, hospitality and other industry specialties since 1995. COATS works seamlessly with other software programs, including MS Outlook, Word, Excel, and Crystal Reports. We provides a wide range of additional services to our clients, including installation, training, upgrades and advanced tech support, all designed to make COATS an even more user-friendly and client-centered staffing software solution.

Our list of happy staffing customers continues to grow with 3,500+  Software Installations to date!

Follow us on social media to learn more about our company!

• Instagram: ⁠@coatsstaffingsoftware
• LinkedIn: ⁠OATS Staffing Software
• Website:

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.

Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!

Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

• Instagram: ⁠@we harris
• LinkedIn: rris Computer

**About JLG, an Oshkosh company**
**JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.**
The experienced and highly skilled Technical Support Specialist Associate will deliver cutting-edge equipment solutions that drive efficiency and productivity for our clients worldwide. The ideal candidate will possess exceptional technical troubleshooting abilities, strong communication skills, and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues, providing detailed product support, managing knowledge bases, and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency.
**YOUR IMPACT**
_These duties are not meant to be all-inclusive, and other duties may be assigned:_
+ Provide technical assistance and support for incoming queries and issues related to equipment.
+ Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.
+ Document all customer interactions and technical issues in the customer relationship management (CRM) system.
+ Support one model family within the AWP, TMH, or Scissor model families
+ Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic, pneumatic and software issues on equipment.
+ Utilize technical documentation and resources to provide accurate solutions and guidance.
+ Escalate unresolved issues to internal teams and/or management for guidance.
+ Follow up with customers to ensure issues are fully resolved to the customers' satisfaction.
+ Utilize current knowledge articles for resolving customer issues.
+ Communicate knowledge article usage to the customer base.
+ Communicate with the knowledge writer and/or technical team if inaccuracies are found.
+ Communicate with the knowledge writer team for opportunities pertaining to new material not currently documented.
+ Stay current with product development, industry trends, and best practices for product support.
+ Participate in ongoing training to maintain high levels of product knowledge and support skills.
+ Work closely with customer support to communicate customer feedback and technical issues.
+ Provide input on product improvements based on customer feedback and trends.
+ Respond promptly and professionally to customer inquiries via phone, email, and chat.
**MINIMUM QUALIFICATIONS**
+ **High School Diploma or GED** and **one (1)** or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role _._
**STANDOUT QUALIFICATIONS**
+ Strong technical troubleshooting and problem-solving skills.
+ Excellent verbal and written communication skills.
+ Proficiency in using CRM software and technical support tools.
+ Ability to explain complex technical information clearly and concisely.
+ Strong organizational skills and attention to detail.
+ Proficiency in data analysis and knowledge management systems.
**WORKING CONDITIONS**
_The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances._
+ This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
+ Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
+ Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
+ Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
**WHY JLG, AN OSHKOSH COMPANY?**
Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees' success through various skills and training opportunities. Named one of the World's Most Ethical Companies by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.
**We put people first. We do the right thing. We persevere. We are better together.**
**Pay Range:**
$50,400.00 - $77,200.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Our client is seeking an experienced and motivated Technical Support Team Lead to spearhead their customer service operations in Richmond, Virginia, US . This role is crucial for providing exceptional technical assistance and leading a team of support specialists. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and proven leadership capabilities. You will be responsible for guiding your team, resolving complex technical issues, and implementing best practices to enhance customer satisfaction. This position offers a hybrid work environment, balancing remote work with essential in-office collaboration.

Responsibilities:

• Lead, train, and mentor a team of technical support specialists, fostering a high-performance culture.
• Manage daily operations of the technical support desk, ensuring efficient ticket resolution and service level adherence.
• Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
• Develop and implement standard operating procedures for technical support processes.
• Monitor team performance, track key metrics, and generate reports on support activities and customer satisfaction.
• Identify recurring technical issues and collaborate with other departments to implement long-term solutions.
• Ensure the timely and effective resolution of customer inquiries and escalated issues.
• Maintain and update technical documentation, knowledge base articles, and support guides.
• Conduct regular team meetings to discuss performance, challenges, and upcoming initiatives.
• Manage hardware and software inventory for the support team.
• Stay current with technological advancements and recommend improvements to support infrastructure.
• Act as a point of escalation for complex customer issues.
• Contribute to the continuous improvement of customer support services.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 3-5 years of experience in technical support, with at least 1-2 years in a leadership or supervisory role.
• Strong understanding of operating systems (Windows, macOS), networking protocols, and common software applications.
• Proven experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Excellent troubleshooting and problem-solving skills.
• Strong leadership, coaching, and team management abilities.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to prioritize and manage multiple tasks effectively.
• Experience in developing and documenting technical processes is highly desirable.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

Our client is seeking a highly motivated and enthusiastic Apprentice Technical Support Specialist to join their dynamic IT team in Richmond, Virginia, US . This is an exceptional opportunity for individuals passionate about technology and eager to learn the intricacies of IT support within a structured apprenticeship program. You will work alongside experienced professionals, gaining hands-on experience in troubleshooting hardware, software, and network issues. Your responsibilities will include responding to user support requests, documenting technical issues and resolutions, installing and configuring computer systems, and performing basic network administration tasks. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a foundational understanding of computer systems. This role offers comprehensive training and a clear path for career advancement within the technology sector. You will be exposed to various IT environments and learn best practices in user support and system maintenance. This apprenticeship is designed to equip you with the skills and knowledge necessary to excel in the IT industry. You will be encouraged to take initiative, ask questions, and actively participate in team projects. We are looking for individuals who are reliable, detail-oriented, and committed to delivering high-quality technical assistance. If you are ready to kickstart your career in IT and are looking for a supportive learning environment, this apprenticeship is the perfect fit for you. The program includes structured learning modules, mentorship from senior IT staff, and opportunities to work on real-world IT challenges. Your contribution will be valued, and your growth will be actively supported throughout the apprenticeship period. The goal is to develop a future IT leader from within our organization.

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and upgrade computer hardware and software
• Maintain IT inventory and asset management
• Assist with user account management and access control
• Document technical solutions and create knowledge base articles
• Escalate complex issues to senior IT personnel
• Participate in IT projects as assigned
• Learn and adhere to company IT policies and procedures

Qualifications:

• High school diploma or equivalent
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Customer-service oriented mindset
• Eagerness to learn and adapt to new technologies
• Ability to work independently and as part of a team
• Prior experience with IT support or related field is a plus, but not required.

Our client is seeking a highly skilled Senior Technical Support Engineer to join their growing team, offering a hybrid work arrangement in Richmond, Virginia, US . This role is pivotal in providing advanced technical assistance and troubleshooting for complex customer issues, ensuring rapid resolution and maintaining high levels of customer satisfaction. The ideal candidate will possess extensive experience in technical support, a deep understanding of our client's products and services, and exceptional problem-solving abilities. You will be responsible for handling escalated support tickets, diagnosing intricate technical problems, and providing clear, concise solutions to end-users and internal technical teams.

Key responsibilities include analyzing system logs, performing in-depth troubleshooting, and collaborating with engineering and product development teams to identify root causes and implement permanent fixes. You will develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides, to empower both customers and support staff. Mentoring and training junior support engineers on advanced troubleshooting techniques and product knowledge will be an important aspect of this role. Participating in on-call rotations to provide 24/7 support coverage may be required. You will also contribute to product improvement by providing feedback from customer interactions to the development teams. Proactively identifying potential issues and implementing preventative measures is highly valued.

Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5-7 years of experience in a technical support or helpdesk role, with a significant focus on complex problem resolution, is required. Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications is essential. Experience with scripting languages (e.g., Python, Bash) for automation and troubleshooting is a significant advantage. Excellent communication, analytical, and interpersonal skills are a must, with the ability to explain technical concepts to non-technical users. Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk) is expected. This hybrid role requires presence in the Richmond, Virginia, US office for team collaboration and critical issue resolution, with flexibility for remote work during other times.

WhatJobs is seeking a highly experienced Senior Technical Support Specialist for a fully remote, permanent position. Our client is a rapidly growing technology firm looking for an individual who can provide expert-level support to their diverse customer base. You will be the go-to person for complex technical issues, troubleshooting advanced software and hardware problems, and guiding users through intricate solutions. This role demands exceptional problem-solving skills, a deep understanding of IT infrastructure, and outstanding communication abilities. As a remote-first team member, you will be expected to manage your time effectively, maintain high productivity, and collaborate seamlessly with colleagues across different time zones.

Responsibilities:

• Provide Tier 2 and Tier 3 technical support to end-users via phone, email, and chat.
• Diagnose and resolve complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate internal teams (e.g., development, network engineering).
• Create and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff on technical procedures and best practices.
• Monitor system performance and identify potential issues before they impact users.
• Assist with system installations, configurations, and upgrades.
• Gather customer feedback and report recurring issues to product development teams for improvement.
• Manage support tickets efficiently, ensuring timely resolution and customer satisfaction.
• Stay up-to-date with the latest technology trends and product updates.
• Contribute to the continuous improvement of support processes and tools.

This role is entirely remote, allowing you to work from any location within the US. Our client fosters a collaborative and supportive remote work environment, providing all the necessary tools and resources for success. If you are a self-starter with a passion for technology and a commitment to delivering exceptional customer support, apply today to join our client's innovative team from Richmond, Virginia, US (or remotely from your chosen US location).

Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their thriving customer service and helpdesk team. This role is fundamental in providing exceptional technical assistance and ensuring customer satisfaction. As a remote-first position, you will be the first point of contact for users experiencing technical difficulties with our software and hardware. Your primary responsibility will be to diagnose, troubleshoot, and resolve complex technical issues efficiently and effectively, utilizing advanced problem-solving skills and a comprehensive understanding of our product ecosystem. You will leverage remote access tools and support platforms to provide seamless assistance to a diverse user base. The ideal candidate possesses a strong technical aptitude, excellent communication skills, and a patient, customer-centric approach. You will be responsible for documenting technical issues, solutions, and user guides, contributing to our knowledge base. This role requires a deep understanding of operating systems, network configurations, and common software applications. You will also be involved in escalating unresolved issues to higher levels of support or engineering teams, ensuring timely resolution. The Senior Technical Support Specialist will mentor junior support staff, share best practices, and contribute to training initiatives. A key aspect of this role involves identifying recurring issues and providing feedback to product development teams for system improvements. You will be expected to manage your workload effectively, prioritize requests, and maintain high levels of service. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is required. Certifications such as CompTIA A+, Network+, or Microsoft certifications are highly valued. Proven experience (5+ years) in technical support, helpdesk operations, or a similar customer-facing IT role is essential. Exceptional problem-solving skills, a proactive attitude, and the ability to thrive in a fast-paced, remote environment are critical for success.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose and resolve complex hardware and software issues.
• Troubleshoot network connectivity and configuration problems.
• Document all support interactions, solutions, and create knowledge base articles.
• Escalate unresolved issues to appropriate internal teams.
• Assist in training and mentoring junior technical support staff.
• Identify trends in technical issues and provide feedback for product improvement.
• Manage support tickets and ensure timely resolution within SLA targets.
• Maintain a high level of customer satisfaction.
• Stay updated on product updates and new technologies.

This position is fully remote, allowing you to work from anywhere in the US. If you are a technically proficient problem-solver with a passion for customer service and a proven ability to excel in a remote setting, we encourage you to apply. Your expertise will be vital in ensuring our users have a seamless experience.

Top Technical Skills

Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.Application Installation & Configuration Experience installing and configuring software applications across various systems.Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels.Team Collaboration Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.Problem Solving & Escalation Management Capable of resolving issues independently and escalating appropriately when necessary.Reporting & Documentation Prepares weekly reports and maintains detailed documentation of support activities and procedures.Training & User Support Provides training and guidance to end users and staff on IT systems and processes as needed.RequirementsSkillRequired / DesiredAmountof ExperienceTelecommunications skills (POTS lines, VoIP, and cell)Nice to have  A/V Systems SupportNice to have  Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessaryRequired2YearsCustomer Oriented and Team PlayerRequired3YearsComputer diagnostics and remediationRequired3YearsStrong ability to effectively communicateRequired3YearsAdditional duties as needed.Required