471 Technical jobs in Sandston

Location: Remote, United States

Employment Type: Full Time

Department: Customer Solutions

Compensation: $106.2K - $124.7K (Equity offered)

At Confluent, we are transforming the way data moves and operates in real time. We seek passionate individuals who thrive on challenges and collaboration. If you're eager to innovate and make an impact in a fast-paced environment, this is the perfect opportunity for you!

About the Role: We are looking for proactive individuals who are excited about the potential of streaming data. In this role, you'll work closely with customers to tackle a variety of issues and contribute to the growth of our team and company.

What You Will Do:

• Assist customers in resolving diverse issues with their Confluent deployments.
• Contribute to the development of processes within our dynamic team.
• Provide timely feedback to our Engineering team based on customer interactions.
• Enhance product documentation and create informative knowledge base articles.
• Develop and review engaging product demos and internal tools.
• Collaborate with the team behind Apache Kafka.

What You Will Bring:

• A passion for learning about streaming data and mastering the Confluent Data Stream Platform.
• Strong debugging skills to troubleshoot and solve issues with integrated third-party software.
• Proficient in Java or Scala.
• Experience in diagnosing, reproducing, and resolving customer issues.
• Knowledge of Databases, Cloud Object stores, Messaging systems, and Cloud Functions is a plus.
• A commitment to customer success through direct interaction.

Preferred Qualifications:

• Experience troubleshooting applications on Linux.
• Operational knowledge of Java applications.
• Familiarity with mainstream distributed systems such as Kafka, Kafka Connect, or Spark.

Ready to contribute to the future of data streaming? We welcome you to be a part of our diverse team that values every voice. At Confluent, we embrace belonging as the foundation of our culture, ensuring that every idea is heard and valued. We are an equal opportunity workplace and make employment decisions without regard to any classification protected by law.

REQUIRED EXPERIENCE & SKILLS • Strong customer service skills with a Customer First attitude • Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365 • Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets • Excellent research and investigative skills • Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking • Experience in working with help request tracking and reporting tools • Knowledge of IT concepts and trends and new technologies • Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field • Ability to communicate effectively orally and in writing with individuals and groups • Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)
About Us:
InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.

REQUIRED EXPERIENCE & SKILLS •Strong customer service skills with a Customer First attitude •Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365 •Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets •Excellent research and investigative skills •Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking •Experience in working with help request tracking and reporting tools •Knowledge of IT concepts and trends and new technologies •Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field •Ability to communicate effectively orally and in writing with individuals and groups •Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)
About Us:
InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.

• Provide Tier 2 and Tier 3 technical support for software applications, hardware, and network issues.
• Troubleshoot and resolve complex technical problems reported by internal users and external customers.
• Diagnose and resolve issues related to operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Escalate unresolved issues to appropriate engineering or development teams with detailed problem descriptions and troubleshooting steps taken.
• Develop and maintain technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff on technical issues and best practices.
• Monitor system performance and identify potential issues before they impact users.
• Participate in the testing and deployment of new software releases and system updates.
• Manage support tickets using a ticketing system (e.g., Zendesk, ServiceNow), ensuring timely resolution and clear communication.
• Identify recurring technical issues and recommend systemic solutions or product improvements.
• Contribute to the continuous improvement of support processes and procedures.
• Provide proactive support and guidance to users to prevent future issues.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or IT helpdesk role, with at least 2 years in a senior capacity.
• Proven expertise in troubleshooting operating systems (Windows Server/Desktop, macOS, Linux).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
• Proficiency in scripting languages (e.g., PowerShell, Bash) is desirable.
• Excellent analytical and problem-solving skills, with meticulous attention to detail.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a strong commitment to user satisfaction.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Experience with cloud platforms (AWS, Azure) is a bonus.

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$83,300.00 - $137,400.00

Target Openings

1

What Is the Opportunity?

Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned Specialty Liability related Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.

What Will You Do?

• Directly handles assigned claims.

• Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

• Consults with Manager on use of Claim Coverage Counsel as needed.

• Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.

• Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.

• Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

• Maintains claim files and documents claim file activities in accordance with established procedures.

• Utilizes evaluation documentation tools in accordance with department guidelines.

• Proactively creates Claim File Analysis (CFA) by adhering to quality standards.

• Utilizes diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.

• Establishes and maintains proper indemnity and expense reserves.

• Recommends appropriate cases for discussion at roundtable.

• Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

• Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.

• Develops and employs creative resolution strategies.

• Prompt and proper disposition of all claims within delegated authority.

• Negotiates disposition of claims with insureds and claimants or their legal representatives.

• Recognizes and implements alternate means of resolution.

• Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.

• Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

• Tracks and controls legal expenses to assure cost-effective resolution.

• Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

• Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

• Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

• Recognizes cases, based on severity/ complexity protocols that should be transferred to another level of claim professional and refers on a timely basis.

• Appropriately deals with information that is considered personal and confidential.

• Fulfills specific service commitments made to certain accounts, as outlined in Special.

• Account Communication (SAC) instructions and inquiries from agents and brokers.

• Represents the company as a technical resource; attends legal proceedings as needed, acts within established professional guidelines as well as applicable state laws.

• Actively provides mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

• Shares accountability with business partners to achieve and sustain quality results.

• Evaluates all claims for recovery potential; directly handles recovery efforts and/or engage and directs Company resources for recovery efforts.

• Perform other duties as assigned.

• Potential travel up to 30%

What Will Our Ideal Candidate Have?

• Bachelor's Degree preferred.

• 5 years business experience preferred.

• Advanced level knowledge and skill in claim and litigation.

• Basic working level knowledge and skill in various business line products.

• Strong negotiation and customer service skills.

• Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.

• Able to make independent decisions on most assigned cases without involvement of supervisor.

• Openness to the ideas and expertise of others actively solicits input and shares ideas.

• Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

• Demonstrated coaching, influence and persuasion skills.

• Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.

• Can adapt to and support cultural change.

• Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

• Analytical Thinking - Intermediate

• Judgment/Decision Making - Intermediate

• Communication - Intermediate

• Negotiation - Intermediate

• Insurance Contract

• Knowledge - Intermediate

• Principles of Investigation - Intermediate

• Value Determination - Intermediate

• Settlement Techniques - Intermediate

• Legal Knowledge - Intermediate

• Medical Knowledge - Intermediate

What is a Must Have?

• High School Diploma or GED.

• 2 years of liability claim handling experience and/or comparable litigation claim experience.

• In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.

What Is in It for You?

• Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. Its an exciting time to be a part of H&R Block!

As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Blocks tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.

Day to day, youll

• Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages

• Deliver supplies and materials to and from tax office locations in a timely and organized manner

• Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards

• Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst

• Maintain an inventory of district resources

• Track and control hot spare computer equipment in the district

• Document hardware problems and their resolution within the ticketing system

• Maintain up-to-date technical knowledge of the departments supported products and systems

• Participate in all required training relevant to the position and perform other duties as assigned

Education:

• High school diploma or equivalent

Work Experience:

• Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools

• Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware

• Must have reliable transportation to travel between office locations as required

• Must be able to work independently

• Must be able to lift 55 pounds

• Demonstrated decision-making, analytical, and problem-solving skills

• Demonstrated organization, prioritization, and project coordination skills

• Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates

• Effective time management and multi-tasking skills

• Ability to follow direction

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. Youll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit .

Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a persons race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.