36,825 Technical Operations Manager jobs in the United States

Overview
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
**If you are a current associate of Primo Brands, please apply via MyADP.**
Pay Range: $133,814 - $160,466. This role is eligible for an annual bonus.
We are currently seeking a **Technical Operations Manager** located in our **Denver CO** facility and reporting to the **Factory Manager** . This position is responsible for the overall leadership and supervision of the Operations and Technical department. The role will have a key responsibility for leading the factory in developing and executing the Preventative Maintenance methodologies and Primo Brands Maintenance Strategy implementation plans.
Responsibilities
**Key responsibilities include but are not limited to the following:**
+ Plan and manage the day-to-day allocation of resources (equipment, people, materials and systems) in order to efficiently, safely and cost effectively achieve performance targets as agreed with Production Management
+ Ensure that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in the area
+ Ensure compliance within all 10 manufacturing principles.
+ Review daily achievement of targets and report variances during on-the-floor and review meetings
+ Coach, mentor direct reports, to build a bench of talent within the organization
+ Prioritize, schedule, and ensure maintenance and repairs are completed to maximize efficiency
+ Review daily maintenance effectiveness with the Technical Resource and Team members to identify opportunities for improvement
+ Ensure the development and implementation of action plans to address root causes of failures and support continuous improvement initiatives
+ Develop strategies and visions that that are capable of achieving optimal results for the organization.
+ Develop people strategies designed to engage the workforce and create continuity and high performing teams within the department.
+ Understand internal and external regulations, procedures and policies and apply them fairly and consistently
+ Manage relationships with internal customers and suppliers, colleagues, and support services to ensure achievement of targets
Qualifications
**Key qualifications include:**
+ Bachelor's degree in engineering preferably mechanical / chemical / process / electrical engineering.
+ Minimum 5-7 years of experience in a technical field, preferably in food or beverage manufacturing or consumer goods industry, of which several years were as leader of the Maintenance function or Factory Engineer in a plant.
+ Knowledge of TPM / Maintenance Excellence programs including Asset Management, Breakdown Analysis, FMEA and Reliability Centered Maintenance.
+ Experience leading a Maintenance Improvement Team in a factory environment with demonstrated results
+ Strong technical and leadership skills
+ In-depth knowledge of TPM (Total Performance Management) / PM Pillar Systems and Tools Asset Management Software (SAP Preferred)
+ Breakdown Analysis
+ Reliability Center Maintenance Practices
+ PM Optimization
+ Predictive Maintenance Technologies including (infrared, ultrasonic, vibration analysis, etc.)
+ Knowledge of food safety, regulatory requirements for food safety and hygienic engineering.

Overview
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
**If you are a current associate of Primo Brands, please apply via myADP.**
We are currently seeking a **Technical Operations Manager** located in our **McBee, SC** facility, reporting to the Factory Manager. This position is responsible for the overall leadership and supervision of the Operations and Technical department. The role will have a key responsibility for leading the factory in developing and executing the Preventative Maintenance methodologies and Primo Brands Strategy implementation plans.
$5,000 sign on bonus!
**Pay Range:** $21,649 - 150,000. This role is eligible for an annual bonus.
***This role will support relocation.**
Responsibilities
**Key responsibilities include but are not limited to the following:**
- Plan and manage the day-to-day allocation of resources (equipment, people, materials and systems) in order to efficiently, safely and cost effectively achieve performance targets as agreed with Production Management
- Ensure that high quality of products, services, housekeeping, and hygiene standards are maintained and improved in the area
- Ensure compliance within all 10 manufacturing principles (our manufacturing excellence program based on TPM)
- Review daily achievement of targets and report variances during on-the-floor and review meetings
- Coach, mentor, 3 direct reports (Operations Resource & Technical Resource), to build a bench of talent within the organization
- Prioritize, schedule, and ensure maintenance and repairs are completed to maximize efficiency
- Review daily maintenance effectiveness with the Technical Manager and Team members to identify opportunities for improvement
- Ensure the development and implementation of action plans to address root causes of failures and support continuous improvement initiatives
- Develop strategies and visions that that are capable of achieving optimal results for the organization.
- Develop people strategies designed to engage the workforce and create continuity and high performing teams within the department.
- Understand internal and external regulations, procedures and policies and apply them fairly and consistently
- Manage relationships with internal customers and suppliers, colleagues, and support services to ensure achievement of targets
Qualifications
**Key qualifications include:**
- Bachelor's degree in engineering preferably mechanical / chemical / process / electrical engineering.
- Minimum 5-7 years of experience in a technical field, preferably in food or beverage manufacturing or consumer goods industry, of which several years were as leader of the Maintenance function or Factory Engineer in a plant.
- Knowledge of TPM / Maintenance Excellence programs including Asset Management, Breakdown Analysis, FMEA and Reliability Centered Maintenance.
- Experience leading a Maintenance Improvement Team in a factory environment with demonstrated results
- Strong technical and leadership skills
- In-depth knowledge of TPM (Total Performance Management) / PM Pillar Systems and Tools Asset Management Software (SAP Preferred)
- Breakdown Analysis
- Reliability Center Maintenance Practices
- PM Optimization
- Predictive Maintenance Technologies including (infrared, ultrasonic, vibration analysis, etc.)
- Knowledge of food safety, regulatory requirements for food safety and hygienic engineering.
Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate's qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

**Technical Operations Manager - Onsite**
**Elyria, OH, United States**
**Come build something that matters.**
STANLEY® Engineered Fastening is the global leader in precision fastening and assembly solutions, with a history spanning nearly 100 years. Our portfolio features industry-leading brands such as Avdel®, Integra, Nelson®, Optima®, POP®, and Tucker®. We empower engineers in Automotive, Aerospace, and Industrial sectors with innovative products that ensure efficiency, reliability, and quality in manufacturing processes. We pride ourselves on fostering a culture of innovation and creativity. Our skilled team develops, manufactures, and distributes cutting-edge fastening and joining solutions to meet modern engineering and manufacturing challenges.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
**The Job:**
As a Technical Operations Manager, you'll be part of our Industrial team working as an On-Site employee. You'll get to:
+ Oversee the Tool & Die department including supervision of employees, as well as area procurement and planning.
+ Purchase and maintain correct/effective tooling and die inventory levels.
+ Manage internal and external processes to ensure there is adequate tooling to minimize equipment downtime.
+ Work with continuous improvement to perform and present tooling life and usage analysis to identify opportunities to improve performance.
+ Assist with Capital requests for the plant. This includes justification, quotes, FAR submittal, and execution of project.
+ Oversee the Ferrule Department from a technical and strategic standpoint
+ Provide standard work for all positions in the department.
+ Coordinate with Maintenance on fixing and improving current equipment to reduce downtime.
+ Drive production improvement and reduce scrap through CapEx request, process changes and innovation.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ Tool & Die Maintenance and Machining experience preferred.
+ Bachelor's degree in Engineering.
+ Expertise in LX and/or other ERP systems.
+ Competent in MS Suite including Word, Excel, PowerPoint.
+ Process oriented mindset when it comes to project management.
+ Accountability to individual and team goals and metrics.
+ Proven leadership skills.
**The Details:**
You'll receive a competitive salary and a great benefits plan, including:
+ Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
+ Discounts on Stanley Black & Decker tools and other partner programs.
**And More:**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of learning resources, including our digital learning portal.
+ _Belong:_ Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!
#LI-Onsite
#LI-MB1
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Benefits & Perks**
You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
**EEO Statement:**
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.
If you require reasonable accommodation to complete an application or access our website, please contact us at ( or at . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.
Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (

**PURPOSE AND SCOPE:**
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.
**DUTIES / ACTIVITIES:**
**CUSTOMER SERVICE:**
+ Responsible for driving the FMS culture through values and customer service standards.
+ Responsible for outstanding customer service to all external and internal customers.
+ Develop and maintains relationships through effective and timely communication.
+ Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
+ PRINCIPAL RESPONSIBILITIES AND DUTIES:
+ Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
+ Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
+ Collaborates with area Quality and Education personnel on cross functional initiatives.
+ Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
+ Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
+ Responsible for piloting and implementation of new systems and processes as needed.
+ Responsible for the following supervision and oversight activities for a defined Area:
+ Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
+ Document all repair and maintenance activity per applicable policies and/or procedures.
+ Purchase and maintain inventory of service parts.
+ Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
+ Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
+ Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
+ Perform water/dialysate sample collection and processing per applicable policies and procedures.
+ Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
+ Transport equipment as needed.
+ Collaborate with the Director of Technical Services to establish operating and financial goals.
+ Monitor performance metrics and implement processes to impact them.
+ Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
+ Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
+ Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
+ Perform Technical Assessments for clinics in assigned area.
+ Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
+ Ensure that applicable manufacturers IFU's are available to personnel.
+ Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
+ Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
+ Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
+ Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
+ Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
+ Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
+ Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
+ Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
+ Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
+ Implement technical policy and procedure changes upon approval from the Governing Body.
+ Retain all technical records and logs according to the FMCNA retention policy.
+ Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
+ Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
+ Maintain and update water system diagrams and valve charts.
+ Coordinate the installation of equipment and implementation of product initiatives and improvements.
+ Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
+ Collaborate with Operations personnel to address adverse events and product complaints.
+ Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment.
+ Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
+ Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
+ Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
+ Assist Operations personnel in the review and recommendation of capital equipment purchases.
+ Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
+ Other duties as assigned.
**EDUCATION:**
+ High school diploma or G.E.D. required.
+ AA Degree in electronics /biomedical technology, or equivalent preferred.
+ Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
+ Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
+ Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
+ National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
+ Biomedical Industry Technical Certification preferred.
+ Water Quality Association (WQA)Water Treatment Specialist (WTS)
+ Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
+ All required certifications must be maintained and current.
**EXPERIENCE AND REQUIRED SKILLS:**
+ Minimum of four years supervisory experience.
+ Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
+ Attend all technical training programs required by state/federal regulations and FMCNA policy.
+ Valid Driver's License issued in the employee's state of residence.
+ Ability to use common hand tools and small power equipment.
+ Ability to train subordinate personnel.
+ Must possess good verbal and written communication skills.
+ Basic computer skills, including Microsoft Office applications and mainframe applications.
+ Ability to comprehend and communicate in the English language.
+ Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Overnight travel may be required.
**EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity**
**Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.**
**EOE, disability/veterans**

Position Location Details - Upon agreement between you and your Supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.
PURPOSE AND SCOPE:
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.
DUTIES / ACTIVITIES:
CUSTOMER SERVICE:
+ Responsible for driving the FMS culture through values and customer service standards.
+ Responsible for outstanding customer service to all external and internal customers.
+ Develop and maintains relationships through effective and timely communication.
+ Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
+ PRINCIPAL RESPONSIBILITIES AND DUTIES:
+ Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
+ Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
+ Collaborates with area Quality and Education personnel on cross functional initiatives.
+ Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
+ Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
+ Responsible for piloting and implementation of new systems and processes as needed.
+ Responsible for the following supervision and oversight activities for a defined Area:
+ Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
+ Document all repair and maintenance activity per applicable policies and/or procedures.
+ Purchase and maintain inventory of service parts.
+ Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
+ Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
+ Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
+ Perform water/dialysate sample collection and processing per applicable policies and procedures.
+ Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
+ Transport equipment as needed.
+ Collaborate with the Director of Technical Services to establish operating and financial goals.
+ Monitor performance metrics and implement processes to impact them.
+ Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
+ Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
+ Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
+ Perform Technical Assessments for clinics in assigned area.
+ Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
+ Ensure that applicable manufacturers IFU's are available to personnel.
+ Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
+ Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
+ Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
+ Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
+ Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
+ Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
+ Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
+ Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
+ Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
+ Implement technical policy and procedure changes upon approval from the Governing Body.
+ Retain all technical records and logs according to the FMCNA retention policy.
+ Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
+ Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
+ Maintain and update water system diagrams and valve charts.
+ Coordinate the installation of equipment and implementation of product initiatives and improvements.
+ Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
+ Collaborate with Operations personnel to address adverse events and product complaints.
+ Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment.
+ Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
+ Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
+ Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
+ Assist Operations personnel in the review and recommendation of capital equipment purchases.
+ Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
+ Other duties as assigned.
EDUCATION:
+ High school diploma or G.E.D. required.
+ AA Degree in electronics /biomedical technology, or equivalent preferred.
+ Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
+ Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
+ Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
+ National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
+ Biomedical Industry Technical Certification preferred.
+ Water Quality Association (WQA)Water Treatment Specialist (WTS)
+ Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
+ All required certifications must be maintained and current.
EXPERIENCE AND REQUIRED SKILLS:
+ Minimum of four years supervisory experience.
+ Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
+ Attend all technical training programs required by state/federal regulations and FMCNA policy.
+ Valid Driver's License issued in the employee's state of residence.
+ Ability to use common hand tools and small power equipment.
+ Ability to train subordinate personnel.
+ Must possess good verbal and written communication skills.
+ Basic computer skills, including Microsoft Office applications and mainframe applications.
+ Ability to comprehend and communicate in the English language.
+ Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Overnight travel may be required.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
**EOE, disability/veterans**

**PURPOSE AND SCOPE:**
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.
**DUTIES / ACTIVITIES:**
**CUSTOMER SERVICE:**
+ Responsible for driving the FMS culture through values and customer service standards.
+ Responsible for outstanding customer service to all external and internal customers.
+ Develop and maintains relationships through effective and timely communication.
+ Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
+ PRINCIPAL RESPONSIBILITIES AND DUTIES:
+ Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
+ Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
+ Collaborates with area Quality and Education personnel on cross functional initiatives.
+ Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
+ Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
+ Responsible for piloting and implementation of new systems and processes as needed.
+ Responsible for the following supervision and oversight activities for a defined Area:
+ Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
+ Document all repair and maintenance activity per applicable policies and/or procedures.
+ Purchase and maintain inventory of service parts.
+ Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
+ Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
+ Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
+ Perform water/dialysate sample collection and processing per applicable policies and procedures.
+ Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
+ Transport equipment as needed.
+ Collaborate with the Director of Technical Services to establish operating and financial goals.
+ Monitor performance metrics and implement processes to impact them.
+ Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
+ Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
+ Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
+ Perform Technical Assessments for clinics in assigned area.
+ Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
+ Ensure that applicable manufacturers IFU's are available to personnel.
+ Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
+ Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
+ Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
+ Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
+ Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
+ Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
+ Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
+ Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
+ Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
+ Implement technical policy and procedure changes upon approval from the Governing Body.
+ Retain all technical records and logs according to the FMCNA retention policy.
+ Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
+ Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
+ Maintain and update water system diagrams and valve charts.
+ Coordinate the installation of equipment and implementation of product initiatives and improvements.
+ Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
+ Collaborate with Operations personnel to address adverse events and product complaints.
+ Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment.
+ Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
+ Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
+ Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
+ Assist Operations personnel in the review and recommendation of capital equipment purchases.
+ Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
+ Other duties as assigned.
**EDUCATION:**
+ High school diploma or G.E.D. required.
+ AA Degree in electronics /biomedical technology, or equivalent preferred.
+ Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
+ Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
+ Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
+ National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
+ Biomedical Industry Technical Certification preferred.
+ Water Quality Association (WQA)Water Treatment Specialist (WTS)
+ Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
+ All required certifications must be maintained and current.
**EXPERIENCE AND REQUIRED SKILLS:**
+ Minimum of four years supervisory experience.
+ Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
+ Attend all technical training programs required by state/federal regulations and FMCNA policy.
+ Valid Driver's License issued in the employee's state of residence.
+ Ability to use common hand tools and small power equipment.
+ Ability to train subordinate personnel.
+ Must possess good verbal and written communication skills.
+ Basic computer skills, including Microsoft Office applications and mainframe applications.
+ Ability to comprehend and communicate in the English language.
+ Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Overnight travel may be required.
**EOE, disability/veterans**

**PURPOSE AND SCOPE:**
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.
**DUTIES / ACTIVITIES:**
**CUSTOMER SERVICE:**
+ Responsible for driving the FMS culture through values and customer service standards.
+ Responsible for outstanding customer service to all external and internal customers.
+ Develop and maintains relationships through effective and timely communication.
+ Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
+ PRINCIPAL RESPONSIBILITIES AND DUTIES:
+ Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
+ Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
+ Collaborates with area Quality and Education personnel on cross functional initiatives.
+ Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
+ Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
+ Responsible for piloting and implementation of new systems and processes as needed.
+ Responsible for the following supervision and oversight activities for a defined Area:
+ Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
+ Document all repair and maintenance activity per applicable policies and/or procedures.
+ Purchase and maintain inventory of service parts.
+ Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
+ Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
+ Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
+ Perform water/dialysate sample collection and processing per applicable policies and procedures.
+ Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
+ Transport equipment as needed.
+ Collaborate with the Director of Technical Services to establish operating and financial goals.
+ Monitor performance metrics and implement processes to impact them.
+ Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
+ Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
+ Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
+ Perform Technical Assessments for clinics in assigned area.
+ Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
+ Ensure that applicable manufacturers IFU's are available to personnel.
+ Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
+ Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
+ Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
+ Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
+ Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
+ Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
+ Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
+ Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
+ Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
+ Implement technical policy and procedure changes upon approval from the Governing Body.
+ Retain all technical records and logs according to the FMCNA retention policy.
+ Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
+ Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
+ Maintain and update water system diagrams and valve charts.
+ Coordinate the installation of equipment and implementation of product initiatives and improvements.
+ Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
+ Collaborate with Operations personnel to address adverse events and product complaints.
+ Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment.
+ Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
+ Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
+ Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
+ Assist Operations personnel in the review and recommendation of capital equipment purchases.
+ Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
+ Other duties as assigned.
**EDUCATION:**
+ High school diploma or G.E.D. required.
+ AA Degree in electronics /biomedical technology, or equivalent preferred.
+ Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
+ Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
+ Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
+ National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
+ Biomedical Industry Technical Certification preferred.
+ Water Quality Association (WQA)Water Treatment Specialist (WTS)
+ Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
+ All required certifications must be maintained and current.
**EXPERIENCE AND REQUIRED SKILLS:**
+ Minimum of four years supervisory experience.
+ Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
+ Attend all technical training programs required by state/federal regulations and FMCNA policy.
+ Valid Driver's License issued in the employee's state of residence.
+ Ability to use common hand tools and small power equipment.
+ Ability to train subordinate personnel.
+ Must possess good verbal and written communication skills.
+ Basic computer skills, including Microsoft Office applications and mainframe applications.
+ Ability to comprehend and communicate in the English language.
+ Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Overnight travel may be required.
**EOE, disability/veterans**

PURPOSE AND SCOPE:
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Region, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Collaborates with Director of Technical Services to review, create and implement technical and business strategies to ensure desired outcomes within a centralized program. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.
DUTIES / ACTIVITIES:
CUSTOMER SERVICE:
+ Responsible for driving the FMS culture through values and customer service standards.
+ Responsible for outstanding customer service to all external and internal customers.
+ Develop and maintains relationships through effective and timely communication.
+ Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
+ Overall management of Technical Services for one or more Regions. Regions will typically consist of 40 to 100 clinics and 30 to 80 exempt and non-exempt employees.
+ Assist Regional Vice President(s) with budgeting for costs related to Technical Services e.g. personnel, maintenance parts, travel and other expenses.
+ Works with Regional Vice President(s) to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
+ Collaborates with Regional Quality and Education personnel on cross functional initiatives.
+ Responsible for management and oversight of financial metrics for one or more Regions i.e. TAP, maintenance parts cost, travel and other expenses.
+ Responsible for data integrity for management systems at the regional level e.g. PeopleSoft, Kronos, Service Database.
+ Responsible for piloting and implementation of new systems and processes.
+ Collaborates with Director of Technical Services to review, create and implement technical and business strategies to ensure desired outcomes within a centralized program.
+ Collaborate with the Director of Technical Services to establish operating and financial goals.
+ Responsible for the following supervision and oversight activities within centralized technical programs for one or more regions:
+ Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
+ Document all repair and maintenance activity per applicable policies and/or procedures.
+ Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
+ Implement technical policy and procedure changes upon approval from the Governing Body.
+ Purchase and maintain inventory of service parts.
+ Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
+ Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
+ Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
+ Perform water/dialysate sample collection and processing per applicable policies and procedures.
+ Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
+ Maintain and update water system diagrams and valve charts.
+ Transport equipment as needed.
+ Schedule / oversee Area Technical Operations Managers and/or Technical Supervisors to ensure appropriate coverage for a defined Region according to established criteria.
+ Monitor performance metrics and implement processes to impact them.
+ Collaborate with the Project Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
+ Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
+ Perform Technical Assessments for clinics in assigned area.
+ Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
+ Ensure that applicable manufacturers IFU's are available to personnel.
+ Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
+ Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
+ Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
+ Recruit, interview and hire Area Technical Operations Managers and/or Technical Supervisors.
+ Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
+ Train and mentor Technical Supervisors and/or Biomedical Technicians as required.
+ Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
+ Provide ongoing and formal annual performance evaluations to Area Technical Operations Managers and/or Technical Supervisors.
+ Retain all technical records and logs according to the FMCNA retention policy.
+ Ensure proper training and education for all technical staff.
+ Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
+ Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
+ Coordinate the installation of equipment and implementation of product initiatives and improvements.
+ Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
+ Perform monthly SAP supply inventory process as required.
+ Create SAP requisitions for equipment.
+ Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
+ Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
+ Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
+ Assists Operations personnel in the review and recommendation of capital equipment purchases.
+ Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
+ Work with Operations personnel to address adverse events and product complaints.
+ Other duties as assigned.
EDUCATION:
+ High school diploma or G.E.D. required.
+ AA Degree in electronics /biomedical technology, or equivalent preferred.
+ Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
+ Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
+ Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
+ National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
+ Biomedical Industry Technical Certification preferred.
+ Water Quality Association (WQA)Water Treatment Specialist (WTS)
+ Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
+ All required certifications must be maintained and current.
EXPERIENCE AND REQUIRED SKILLS:
+ Minimum of four years supervisory experience.
+ Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
+ Attend all technical training programs required by state/federal regulations and FMCNA policy.
+ Valid Driver's License issued in the employee's state of residence.
+ Ability to use common hand tools and small power equipment.
+ Ability to train subordinate personnel.
+ Must possess good verbal and written communication skills.
+ Basic computer skills, including Microsoft Office applications and mainframe applications.
+ Ability to comprehend and communicate in the English language.
+ Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Overnight travel may be required.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
**EOE, disability/veterans**

**PURPOSE AND SCOPE:**
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.
**DUTIES / ACTIVITIES:**
**CUSTOMER SERVICE:**
+ Responsible for driving the FMS culture through values and customer service standards.
+ Responsible for outstanding customer service to all external and internal customers.
+ Develop and maintains relationships through effective and timely communication.
+ Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
+ PRINCIPAL RESPONSIBILITIES AND DUTIES:
+ Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
+ Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
+ Collaborates with area Quality and Education personnel on cross functional initiatives.
+ Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
+ Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
+ Responsible for piloting and implementation of new systems and processes as needed.
+ Responsible for the following supervision and oversight activities for a defined Area:
+ Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
+ Document all repair and maintenance activity per applicable policies and/or procedures.
+ Purchase and maintain inventory of service parts.
+ Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
+ Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
+ Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
+ Perform water/dialysate sample collection and processing per applicable policies and procedures.
+ Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
+ Transport equipment as needed.
+ Collaborate with the Director of Technical Services to establish operating and financial goals.
+ Monitor performance metrics and implement processes to impact them.
+ Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
+ Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
+ Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
+ Perform Technical Assessments for clinics in assigned area.
+ Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
+ Ensure that applicable manufacturers IFU's are available to personnel.
+ Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
+ Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
+ Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
+ Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
+ Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
+ Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
+ Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
+ Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
+ Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
+ Implement technical policy and procedure changes upon approval from the Governing Body.
+ Retain all technical records and logs according to the FMCNA retention policy.
+ Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
+ Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
+ Maintain and update water system diagrams and valve charts.
+ Coordinate the installation of equipment and implementation of product initiatives and improvements.
+ Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
+ Collaborate with Operations personnel to address adverse events and product complaints.
+ Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment.
+ Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
+ Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
+ Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
+ Assist Operations personnel in the review and recommendation of capital equipment purchases.
+ Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
+ Other duties as assigned.
**EDUCATION:**
+ High school diploma or G.E.D. required.
+ AA Degree in electronics /biomedical technology, or equivalent preferred.
+ Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
+ Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
+ Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
+ National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
+ Biomedical Industry Technical Certification preferred.
+ Water Quality Association (WQA)Water Treatment Specialist (WTS)
+ Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
+ All required certifications must be maintained and current.
**EXPERIENCE AND REQUIRED SKILLS:**
+ Minimum of four years supervisory experience.
+ Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
+ Attend all technical training programs required by state/federal regulations and FMCNA policy.
+ Valid Driver's License issued in the employee's state of residence.
+ Ability to use common hand tools and small power equipment.
+ Ability to train subordinate personnel.
+ Must possess good verbal and written communication skills.
+ Basic computer skills, including Microsoft Office applications and mainframe applications.
+ Ability to comprehend and communicate in the English language.
+ Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Overnight travel may be required.
**EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity**
**Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.**
**EOE, disability/veterans**