25,144 Technical Operations Manager jobs in the United States

As a subsidiary of Hanwha Energy, a global energy solutions company, Hanwha Convergence USA Corp. provides reliable Smart Factory Solution, Factory Automation, and renewable energy O&M (Operations and Maintenance) services to semi-conductor manufacturing as well as solar PV & battery energy storage system (BESS) power generation clients. Hanwha Convergence is an affiliate of Hanwha Group, which is the 7th largest business conglomerate in Korea. Hanwha Group is a world leader in solar energy and a Fortune Global 500 company.

Position Summary: . We are seeking a strategic and technically proficient Technical Operations Manager to support and enhance the performance of Hanwha Convergence Operations & Maintenance (O&M) Division. This role is responsible for analyzing O&M operations, optimizing productivity and efficiency, and driving continuous improvement through SOP development and performance insights. The ideal candidate will serve as a key liaison between field operations, business development, and R&D teams to ensure operational excellence across all solar O&M initiatives.

Attention external recruitment firms, we will not accept any unsolicited resumes at this time. Please do not contact any internal member of our company to discuss the position or to solicit candidates.

Essential Duties and Responsibilities:

Team Leadership & Department Oversight

• Lead and manage the Technical Operations Group, including direct supervision of group members.
• Define team objectives, allocate tasks, and ensure efficient collaboration across functions to support O&M operations.
• Oversee professional development, performance evaluations, and resource planning for technical staff.

Operations Performance & Process Improvement

• Analyze overall O&M operations, productivity, and efficiency within Hanwha Convergence’s O&M Division.
• Oversee and manage key performance indicators (KPIs) for power plant performance (Availability Guarantee, Performance Ratio and more), ensuring alignment with internal targets and customer expectations.
• Establish standard operating procedures (SOPs), performance objectives, quality control standards, and operational policies.
• Coordinate with internal business development and O&M teams to drive improvements through performance analysis.

Field Operations & Commissioning Support

• Lead implementing O&M Contract obligations on performance reports.
• Work closely with the Remote Operations Center (ROC) for the implementation of daily customer reports and updates.
• Coordinate field operations and support the commissioning process for new solar PV, BESS plants and facilities.
• Analyze system integrity and operational efficiency, underperformance issues for customer-owned assets.
• Lead and support O&M analysis projects and assist corporate clients in implementing system and technology updates.

Technology & Trend Analysis

• Conduct technology trend analysis related to utility-scale O&M and green energy control systems.
• Facilitate technical feedback between Hanwha Convergence field teams and the R&D team at headquarters to drive continuous improvement in service quality.

Technical Marketing & Customer Interface

• Support business development teams with data-driven insights related to customer O&M needs and expectations.
• Assist in preparing technical recommendations, performance reports, and business development proposals.
• Collaborate with customers’ technical teams to ensure alignment between their operational goals and Hanwha Convergence’s service capabilities.

Education and/or Experience Requirements:

• Bachelor’s degree in Engineering, Renewable Energy, or a related technical field preferred.
• Experience leading technical teams or overseeing cross-functional project teams is strongly preferred.
• 5+ years of experience in solar energy, BESS operations, technical analysis, or O&M coordination.
• Familiarity with PV, BESS systems, commissioning processes, and performance analysis tools.
• Strong communication, organizational, and cross-functional coordination skills.
• Proficient in Excel, project management tools, and data reporting platforms is a must.
• Working knowledge of industry standards, codes, and safety regulations (e.g., NERC CIP) is a plus.
• Ability to interpret SCADA data, performance KPIs, and generate actionable insights from large data sets.
• Self-motivated, proactive, and able to manage multiple priorities in a fast-paced operational environment.

Hanwha Convergence is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Convergence will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations.

Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity.

You may view your privacy rights by reviewing Hanwha Convergence Privacy Policy here or contacting our HR Team for a copy.

Overview
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
**If you are a current associate of Primo Brands, please apply via MyADP.**
Pay Range: $133,814 - $160,466. This role is eligible for an annual bonus.
We are currently seeking a **Technical Maintenance Manager** located in our **Denver CO** facility and reporting to the **Factory Manager** . This position is responsible for the overall leadership and supervision of the Operations and Technical department. The role will have a key responsibility for leading the factory in developing and executing the Preventative Maintenance methodologies and Primo Brands Maintenance Strategy implementation plans.
Responsibilities
**Key responsibilities include but are not limited to the following:**
+ Plan and manage the day-to-day allocation of resources (equipment, people, materials and systems) in order to efficiently, safely and cost effectively achieve performance targets as agreed with Production Management
+ Ensure that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in the area
+ Ensure compliance within all 10 manufacturing principles.
+ Review daily achievement of targets and report variances during on-the-floor and review meetings
+ Coach, mentor direct reports, to build a bench of talent within the organization
+ Prioritize, schedule, and ensure maintenance and repairs are completed to maximize efficiency
+ Review daily maintenance effectiveness with the Technical Resource and Team members to identify opportunities for improvement
+ Ensure the development and implementation of action plans to address root causes of failures and support continuous improvement initiatives
+ Develop strategies and visions that that are capable of achieving optimal results for the organization.
+ Develop people strategies designed to engage the workforce and create continuity and high performing teams within the department.
+ Understand internal and external regulations, procedures and policies and apply them fairly and consistently
+ Manage relationships with internal customers and suppliers, colleagues, and support services to ensure achievement of targets
Qualifications
**Key qualifications include:**
+ Bachelor's degree in engineering preferably mechanical / chemical / process / electrical engineering.
+ Minimum 5-7 years of experience in a technical field, preferably in food or beverage manufacturing or consumer goods industry, of which several years were as leader of the Maintenance function or Factory Engineer in a plant.
+ Knowledge of TPM / Maintenance Excellence programs including Asset Management, Breakdown Analysis, FMEA and Reliability Centered Maintenance.
+ Experience leading a Maintenance Improvement Team in a factory environment with demonstrated results
+ Strong technical and leadership skills
+ In-depth knowledge of TPM (Total Performance Management) / PM Pillar Systems and Tools Asset Management Software (SAP Preferred)
+ Breakdown Analysis
+ Reliability Center Maintenance Practices
+ PM Optimization
+ Predictive Maintenance Technologies including (infrared, ultrasonic, vibration analysis, etc.)
+ Knowledge of food safety, regulatory requirements for food safety and hygienic engineering.

Overview
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
We are currently seeking a **Technical Operations Manager** located in our **Greenwood, Indiana** facility and reporting to the **Factory Manager.** This position is responsible for the overall leadership and supervision of the Operations and Technical department. The role will have a key responsibility for leading the factory in developing and executing the Preventative Maintenance methodologies and BlueTriton Maintenance Strategy implementation plans.
**If you are a current associate of Primo Brands, please apply via myADP.**
Pay Range: $92,443 - $111,978. This role is eligible for an annual bonus
Responsibilities
**Key responsibilities include but are not limited to the following:**
- Plan and manage the day-to-day allocation of resources (equipment, people, materials and systems) in order to efficiently, safely and cost effectively achieve performance targets as agreed with Production Management
- Ensure that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in the area
- Ensure compliance within all 10 manufacturing principles.
- Review daily achievement of targets and report variances during on-the-floor and review meetings
- Coach, mentor direct reports, to build a bench of talent within the organization
- Prioritize, schedule, and ensure maintenance and repairs are completed to maximize efficiency
- Review daily maintenance effectiveness with the Technical Manager and Team members to identify opportunities for improvement
- Ensure the development and implementation of action plans to address root causes of failures and support continuous improvement initiatives
- Develop strategies and visions that that are capable of achieving optimal results for the organization.
- Develop people strategies designed to engage the workforce and create continuity and high performing teams within the department.
- Understand internal and external regulations, procedures and policies and apply them fairly and consistently
- Manage relationships with internal customers and suppliers, colleagues, and support services to ensure achievement of targets
Qualifications
**Key qualifications include:**
- Bachelor's degree in engineering preferably mechanical / chemical / process / electrical engineering.
- Minimum 5-7 years of experience in a technical field, preferably in food or beverage manufacturing or consumer goods industry, of which several years were as leader of the Maintenance function or Factory Engineer in a plant.
- Knowledge of TPM / Maintenance Excellence programs including Asset Management, Breakdown Analysis, FMEA and Reliability Centered Maintenance.
- Experience leading a Maintenance Improvement Team in a factory environment with demonstrated results
- Strong technical and leadership skills
- In-depth knowledge of TPM (Total Performance Management) / PM Pillar Systems and Tools Asset Management Software (SAP Preferred)
- Breakdown Analysis
- Reliability Center Maintenance Practices
- PM Optimization
- Predictive Maintenance Technologies including (infrared, ultrasonic, vibration analysis, etc.)
- Knowledge of food safety, regulatory requirements for food safety and hygienic engineering.

**Details**
+ **Department:** Market Technology Team
+ **Schedule:** Monday - Friday, 8 hour shift
+ **Location:** Indianapolis, hybrid schedule
+ **Salary:** $110,240 - $53,668 per year
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
**Responsibilities:**
+ Coordinates and drives business relationships with key internal partners and significant external partners
+ Serves on ministry governance councils as a technology partner and advisor
+ Is a consultative partner to the leaders in ministry on all technology topics and articulates short and long term trade-offs on technology decisions
+ Partners with Ministry Market leadership and IT stakeholders to align technology to help achieve Ascension's goals
+ Works with customers to understand and explain business and technical issues, respond to user problems, explain new technologies, and present deliverables
+ Promotes new solutions, methods to improve business processes, efficiency and effectiveness or value delivered to customers
+ Partners in technology roadmap development with operational business partners and works across Ascension Technologies to help enable solutions
+ Provides executive reporting for account portfolios and helps support IT vetting and prioritization processes for demand management
+ Brokers prioritization and delivery commitment based on capacity and business value to the organization
+ Manages intake process from identification of business issue/idea to project initiation/rejection
+ Initiates and leads teams through change by communicating a compelling case for change
+ Oversees activities for assigned ministry and orchestrates delivery through to a high standard and customer satisfaction.
+ Ensures user/management involvement at appropriate milestones
+ Facilitates resolution to usability/performance issues which impact performance and owns collaboration with care team and business leaders during critical events
+ Facilitates support across AT during a crisis.
+ Contributes to project plans, RFP's and RFI's.
+ Helps formulate project scope and objectives
+ Advises and guides business partners and impacted associates for processes related to technical assessments, contracting, sourcing, and technology delivery.
+ Represents business partners at CAB meetings
**Business and Technical Acumen:**
+ Makes sound decisions and takes initiative and accountability for the accuracy of information in the preparation and presentation of detailed proposals
+ Proactively resolves complex, non-routine problems and issues
+ Understands business needs, identifies inefficiencies in processes and proposes technology solutions for improvement
+ Works across multiple functional areas with a clear ability to understand operational and executive level needs
+ Demonstrates high ethical standards and fosters trust
+ Demonstrates knowledge of and experience with software tools to create, edit, and analyze complex projects, and presentations
+ Understands Agile project delivery, application development, and Healthcare applications
**Requirements**
Education:
+ High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
**Additional Preferences**
+ Healthcare technology experience
**Why Join Our Team**
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly 46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (

Sr. Technical Operations Manager
Req ID: 79951
Location:
Sunnyvale, California, United States, 94089
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve.
**How You'll help us connect the world:**
RUCKUS Networks a CommScope BU is looking for a seasoned **Senior Technical Operations Manager** to lead our global operations team in delivering world-class infrastructure performance and reliability. This high-impact leadership role is responsible for driving operational excellence, fostering cross-functional collaboration, and implementing scalable project management practices to support our enterprise customers.
As a key member of the engineering leadership team, you will play a critical role in ensuring 24/7 operational stability across our infrastructure, while continuously improving processes, systems, and team capabilities to meet the evolving needs of our business.
**Requirements:**
+ **Lead and mentor Technical Operations engineers** across multiple time zones
+ **Build collaborative team culture** that promotes knowledge sharing, innovation, and operational excellence
+ **Establish clear performance expectations** and provide regular coaching to develop technical and leadership skills
+ **Foster cross-functional partnerships** with Product, Security, and Development teams
+ **Own 24/7 operational stability** including incident response, escalation procedures, and post-incident reviews
+ **Drive comprehensive incident management** including alert management, outage response, and root cause analysis (RCA/CAR)
+ **Implement and maintain SRE practices** including SLOs, error budgets, and reliability engineering principles
+ **Establish robust monitoring and alerting** using APM tools, diagnostic dashboards, and early detection systems
+ **Lead technical project delivery** with clear timelines, resource allocation, and stakeholder communication
+ **Implement structured project management** methodologies to provide visibility to senior leadership
+ **Drive automation initiatives** including runbook automation, deployment automation, and infrastructure as code
+ **Coordinate change management** processes and ensure proper documentation and training
+ **Manage infrastructure automation** using Terraform, Kubernetes, and cloud platforms (GCP/AWS)
+ **Develop operational roadmaps** aligned with business objectives and technical strategy
+ **Provide executive reporting** on operational metrics, project status, and team performance
+ **Collaborate with product teams** on deployment management and release coordination
+ **Drive cost optimization** initiatives and resource planning
**Required Qualifications:**
+ **8+ years in technical operations** with 4+ years leading Technical Operations, SRE, or infrastructure teams
+ **Proven track record of team development** with experience mentoring engineers and building high-performing teams
+ **Strong project management skills** with experience using Agile/Kanban methodologies and JIRA
+ **Excellent communication abilities** with experience presenting to executive stakeholders and cross-functional teams
+ **Deep SRE experience** including incident management, monitoring, and reliability engineering
+ **Infrastructure automation expertise** with Terraform, Kubernetes, Docker, and CI/CD pipelines
+ **Cloud platform proficiency** in GCP/AWS including networking, security, and cost management
+ **Monitoring and observability** experience with Prometheus, Grafana, APM tools, and log aggregation
+ **24/7 operations experience** including on-call management, escalation procedures, and global team coordination
+ **Change management and compliance** experience with SOC2, security reviews, and audit processes
+ **Network and systems administration** background with Linux, networking protocols, and security practices
**You'll excite us if you have:**
+ **Certifications** in cloud platforms (GCP Professional, AWS Solutions Architect) or SRE practices
+ **Enterprise networking experience** with networking, wireless infrastructure, IoT devices, or telecommunications
+ **Security and compliance expertise** with vulnerability management and regulatory frameworks
+ **Academic background** in Computer Science, Engineering, or related technical field
+ **Multi-region operations** experience managing teams across different time zones and cultures.
**NO THIRD PARTY AGENCIES PLEASE/Candidates requiring sponsorship and/or relocation.**
**#LI-RB1**
**#LI-HYBRID** ( 3 Days a week in our Sunnyvale, CA office)
Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $135,600.00 -$180,000.00
The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company's Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.
**What Happens After You Apply?**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope?**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Operations Manager, Network, Telecom, Telecommunications, Developer, Operations, Technology

PURPOSE AND SCOPE:
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.
DUTIES / ACTIVITIES:
CUSTOMER SERVICE:
+ Responsible for driving the FMS culture through values and customer service standards.
+ Responsible for outstanding customer service to all external and internal customers.
+ Develop and maintains relationships through effective and timely communication.
+ Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
+ PRINCIPAL RESPONSIBILITIES AND DUTIES:
+ Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
+ Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
+ Collaborates with area Quality and Education personnel on cross functional initiatives.
+ Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
+ Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
+ Responsible for piloting and implementation of new systems and processes as needed.
+ Responsible for the following supervision and oversight activities for a defined Area:
+ Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
+ Document all repair and maintenance activity per applicable policies and/or procedures.
+ Purchase and maintain inventory of service parts.
+ Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
+ Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
+ Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
+ Perform water/dialysate sample collection and processing per applicable policies and procedures.
+ Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
+ Transport equipment as needed.
+ Collaborate with the Director of Technical Services to establish operating and financial goals.
+ Monitor performance metrics and implement processes to impact them.
+ Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
+ Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
+ Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
+ Perform Technical Assessments for clinics in assigned area.
+ Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
+ Ensure that applicable manufacturers IFU's are available to personnel.
+ Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
+ Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
+ Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
+ Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
+ Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
+ Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
+ Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
+ Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
+ Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
+ Implement technical policy and procedure changes upon approval from the Governing Body.
+ Retain all technical records and logs according to the FMCNA retention policy.
+ Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
+ Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
+ Maintain and update water system diagrams and valve charts.
+ Coordinate the installation of equipment and implementation of product initiatives and improvements.
+ Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
+ Collaborate with Operations personnel to address adverse events and product complaints.
+ Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment.
+ Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
+ Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
+ Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
+ Assist Operations personnel in the review and recommendation of capital equipment purchases.
+ Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
+ Other duties as assigned.
EDUCATION:
+ High school diploma or G.E.D. required.
+ AA Degree in electronics /biomedical technology, or equivalent preferred.
+ Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
+ Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
+ Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
+ National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
+ Biomedical Industry Technical Certification preferred.
+ Water Quality Association (WQA)Water Treatment Specialist (WTS)
+ Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
+ All required certifications must be maintained and current.
EXPERIENCE AND REQUIRED SKILLS:
+ Minimum of four years supervisory experience.
+ Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
+ Attend all technical training programs required by state/federal regulations and FMCNA policy.
+ Valid Driver's License issued in the employee's state of residence.
+ Ability to use common hand tools and small power equipment.
+ Ability to train subordinate personnel.
+ Must possess good verbal and written communication skills.
+ Basic computer skills, including Microsoft Office applications and mainframe applications.
+ Ability to comprehend and communicate in the English language.
+ Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Overnight travel may be required.
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
**EOE, disability/veterans**

**PURPOSE AND SCOPE:**
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.
**DUTIES / ACTIVITIES:**
**CUSTOMER SERVICE:**
+ Responsible for driving the FMS culture through values and customer service standards.
+ Responsible for outstanding customer service to all external and internal customers.
+ Develop and maintains relationships through effective and timely communication.
+ Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
+ PRINCIPAL RESPONSIBILITIES AND DUTIES:
+ Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
+ Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
+ Collaborates with area Quality and Education personnel on cross functional initiatives.
+ Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
+ Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
+ Responsible for piloting and implementation of new systems and processes as needed.
+ Responsible for the following supervision and oversight activities for a defined Area:
+ Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
+ Document all repair and maintenance activity per applicable policies and/or procedures.
+ Purchase and maintain inventory of service parts.
+ Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
+ Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
+ Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
+ Perform water/dialysate sample collection and processing per applicable policies and procedures.
+ Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
+ Transport equipment as needed.
+ Collaborate with the Director of Technical Services to establish operating and financial goals.
+ Monitor performance metrics and implement processes to impact them.
+ Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
+ Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
+ Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
+ Perform Technical Assessments for clinics in assigned area.
+ Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
+ Ensure that applicable manufacturers IFU's are available to personnel.
+ Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
+ Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
+ Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
+ Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
+ Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
+ Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
+ Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
+ Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
+ Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
+ Implement technical policy and procedure changes upon approval from the Governing Body.
+ Retain all technical records and logs according to the FMCNA retention policy.
+ Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
+ Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
+ Maintain and update water system diagrams and valve charts.
+ Coordinate the installation of equipment and implementation of product initiatives and improvements.
+ Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
+ Collaborate with Operations personnel to address adverse events and product complaints.
+ Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment.
+ Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
+ Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
+ Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
+ Assist Operations personnel in the review and recommendation of capital equipment purchases.
+ Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
+ Other duties as assigned.
**EDUCATION:**
+ High school diploma or G.E.D. required.
+ AA Degree in electronics /biomedical technology, or equivalent preferred.
+ Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
+ Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
+ Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
+ National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
+ Biomedical Industry Technical Certification preferred.
+ Water Quality Association (WQA)Water Treatment Specialist (WTS)
+ Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
+ All required certifications must be maintained and current.
**EXPERIENCE AND REQUIRED SKILLS:**
+ Minimum of four years supervisory experience.
+ Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
+ Attend all technical training programs required by state/federal regulations and FMCNA policy.
+ Valid Driver's License issued in the employee's state of residence.
+ Ability to use common hand tools and small power equipment.
+ Ability to train subordinate personnel.
+ Must possess good verbal and written communication skills.
+ Basic computer skills, including Microsoft Office applications and mainframe applications.
+ Ability to comprehend and communicate in the English language.
+ Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Overnight travel may be required.
**Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.**
**EOE, disability/veterans**

**PURPOSE AND SCOPE:**
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.
**DUTIES / ACTIVITIES:**
**CUSTOMER SERVICE:**
+ Responsible for driving the FMS culture through values and customer service standards.
+ Responsible for outstanding customer service to all external and internal customers.
+ Develop and maintains relationships through effective and timely communication.
+ Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
+ PRINCIPAL RESPONSIBILITIES AND DUTIES:
+ Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
+ Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
+ Collaborates with area Quality and Education personnel on cross functional initiatives.
+ Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
+ Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
+ Responsible for piloting and implementation of new systems and processes as needed.
+ Responsible for the following supervision and oversight activities for a defined Area:
+ Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
+ Document all repair and maintenance activity per applicable policies and/or procedures.
+ Purchase and maintain inventory of service parts.
+ Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
+ Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
+ Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
+ Perform water/dialysate sample collection and processing per applicable policies and procedures.
+ Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
+ Transport equipment as needed.
+ Collaborate with the Director of Technical Services to establish operating and financial goals.
+ Monitor performance metrics and implement processes to impact them.
+ Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
+ Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
+ Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
+ Perform Technical Assessments for clinics in assigned area.
+ Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
+ Ensure that applicable manufacturers IFU's are available to personnel.
+ Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
+ Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
+ Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
+ Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
+ Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
+ Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
+ Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
+ Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
+ Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
+ Implement technical policy and procedure changes upon approval from the Governing Body.
+ Retain all technical records and logs according to the FMCNA retention policy.
+ Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
+ Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
+ Maintain and update water system diagrams and valve charts.
+ Coordinate the installation of equipment and implementation of product initiatives and improvements.
+ Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
+ Collaborate with Operations personnel to address adverse events and product complaints.
+ Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment.
+ Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
+ Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
+ Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
+ Assist Operations personnel in the review and recommendation of capital equipment purchases.
+ Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
+ Other duties as assigned.
**EDUCATION:**
+ High school diploma or G.E.D. required.
+ AA Degree in electronics /biomedical technology, or equivalent preferred.
+ Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
+ Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
+ Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
+ National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
+ Biomedical Industry Technical Certification preferred.
+ Water Quality Association (WQA)Water Treatment Specialist (WTS)
+ Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
+ All required certifications must be maintained and current.
**EXPERIENCE AND REQUIRED SKILLS:**
+ Minimum of four years supervisory experience.
+ Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
+ Attend all technical training programs required by state/federal regulations and FMCNA policy.
+ Valid Driver's License issued in the employee's state of residence.
+ Ability to use common hand tools and small power equipment.
+ Ability to train subordinate personnel.
+ Must possess good verbal and written communication skills.
+ Basic computer skills, including Microsoft Office applications and mainframe applications.
+ Ability to comprehend and communicate in the English language.
+ Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Overnight travel may be required.
**EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity**
**Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.**
**EOE, disability/veterans**

**PURPOSE AND SCOPE:**
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.
**DUTIES / ACTIVITIES:**
**CUSTOMER SERVICE:**
+ Responsible for driving the FMS culture through values and customer service standards.
+ Responsible for outstanding customer service to all external and internal customers.
+ Develop and maintains relationships through effective and timely communication.
+ Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
+ PRINCIPAL RESPONSIBILITIES AND DUTIES:
+ Overall management of Technical Services for an area. Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
+ Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
+ Collaborates with area Quality and Education personnel on cross functional initiatives.
+ Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
+ Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
+ Responsible for piloting and implementation of new systems and processes as needed.
+ Responsible for the following supervision and oversight activities for a defined Area:
+ Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
+ Document all repair and maintenance activity per applicable policies and/or procedures.
+ Purchase and maintain inventory of service parts.
+ Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
+ Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
+ Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
+ Perform water/dialysate sample collection and processing per applicable policies and procedures.
+ Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
+ Transport equipment as needed.
+ Collaborate with the Director of Technical Services to establish operating and financial goals.
+ Monitor performance metrics and implement processes to impact them.
+ Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
+ Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
+ Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
+ Perform Technical Assessments for clinics in assigned area.
+ Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
+ Ensure that applicable manufacturers IFU's are available to personnel.
+ Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
+ Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
+ Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
+ Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
+ Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
+ Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
+ Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
+ Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
+ Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
+ Implement technical policy and procedure changes upon approval from the Governing Body.
+ Retain all technical records and logs according to the FMCNA retention policy.
+ Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
+ Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
+ Maintain and update water system diagrams and valve charts.
+ Coordinate the installation of equipment and implementation of product initiatives and improvements.
+ Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
+ Collaborate with Operations personnel to address adverse events and product complaints.
+ Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment.
+ Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
+ Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
+ Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
+ Assist Operations personnel in the review and recommendation of capital equipment purchases.
+ Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
+ Other duties as assigned.
**EDUCATION:**
+ High school diploma or G.E.D. required.
+ AA Degree in electronics /biomedical technology, or equivalent preferred.
+ Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
+ Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
+ Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
+ National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
+ Biomedical Industry Technical Certification preferred.
+ Water Quality Association (WQA)Water Treatment Specialist (WTS)
+ Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
+ All required certifications must be maintained and current.
**EXPERIENCE AND REQUIRED SKILLS:**
+ Minimum of four years supervisory experience.
+ Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
+ Attend all technical training programs required by state/federal regulations and FMCNA policy.
+ Valid Driver's License issued in the employee's state of residence.
+ Ability to use common hand tools and small power equipment.
+ Ability to train subordinate personnel.
+ Must possess good verbal and written communication skills.
+ Basic computer skills, including Microsoft Office applications and mainframe applications.
+ Ability to comprehend and communicate in the English language.
+ Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Overnight travel may be required.
**EOE, disability/veterans**