74 Technical Roles jobs in Apopka

"We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?"

Your role is to work as the owner's representative and acquire, handle and strategically share data with internal partners and to collaborate with project representatives. You will use your technical abilities and diverse experience to consult with our engineering team to define strategies to maintain assets and to advise long term corrective planning for infrastructure.

This will be a full-time on-site position based in Orlando, FL reporting to Utility Mapping Service Manager.

You Will:

• Update GIS Database with changes from projects and sustaining activities

• Collect, summarize and file utility information into an easily readable format

• Analyze, troubleshoot, and improve existing GIS data, processes, and applications

• Accurately input and verify the correctness of metadata in the system

• Develop and implement mobile ArcGIS apps and dashboards for userbase

• Utilize ArcGIS apps for field data collection and provide troubleshooting support on-site

• Coordinate with partners for regular maintenance of GIS software/hardware, ensuring performance and stability of GIS infrastructure

• Provide application support for GIS users across the Reedy Creek Energy Services (RCES) Enterprise system and manage user access

• Understand and maintain data compatibility with utility models

• Prepare documentation of standard operating procedures, dependencies, and user guides

Required qualifications:

• 4+ Years' experience demonstrating comprehensive knowledge of the use and application of GIS data and technologies

• A functional understanding of AutoCAD

• Sharp oral and written communication skills, and ability to tell the story to partners who do not have a technical background

Desired qualifications:

• ArcGIS server administration certification

• GISP Certification

Education

• Bachelor's degree from an accredited institution is required

Job ID: 10126653

Location: Lake Buena Vista,Florida

Job Posting Company: Walt Disney World Resort

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

"We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?"
Your role is to work as the owner's representative and acquire, handle and strategically share data with internal partners and to collaborate with project representatives. You will use your technical abilities and diverse experience to consult with our engineering team to define strategies to maintain assets and to advise long term corrective planning for infrastructure.
This will be a full-time on-site position based in Orlando, FL reporting to Utility Mapping Service Manager.
**You Will:**
+ Update GIS Database with changes from projects and sustaining activities
+ Collect, summarize and file utility information into an easily readable format
+ Analyze, troubleshoot, and improve existing GIS data, processes, and applications
+ Accurately input and verify the correctness of metadata in the system
+ Develop and implement mobile ArcGIS apps and dashboards for userbase
+ Utilize ArcGIS apps for field data collection and provide troubleshooting support on-site
+ Coordinate with partners for regular maintenance of GIS software/hardware, ensuring performance and stability of GIS infrastructure
+ Provide application support for GIS users across the Reedy Creek Energy Services (RCES) Enterprise system and manage user access
+ Understand and maintain data compatibility with utility models
+ Prepare documentation of standard operating procedures, dependencies, and user guides
**Required qualifications:**
+ 4+ Years' experience demonstrating comprehensive knowledge of the use and application of GIS data and technologies
+ A functional understanding of AutoCAD
+ Sharp oral and written communication skills, and ability to tell the story to partners who do not have a technical background
**Desired qualifications:**
+ ArcGIS server administration certification
+ GISP Certification
**Education**
+ Bachelor's degree from an accredited institution is required
**Job ID:** 10126653
**Location:** Lake Buena Vista,Florida
**Job Posting Company:** Walt Disney World Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

**Who Are We?**
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$83,300.00 - $37,400.00
**Target Openings**
1
**What Is the Opportunity?**
Potential of up to a 5000 sign on bonus
Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned Construction Defect and Latent Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.
**What Will You Do?**
+ Directly handles assigned claims.
+ Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
+ Consults with Manager on use of Claim Coverage Counsel as needed.
+ Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
+ Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.
+ Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
+ Maintains claim files and documents claim file activities in accordance with established procedures.
+ Utilizes evaluation documentation tools in accordance with department guidelines.
+ Proactively creates Claim File Analysis (CFA) by adhering to quality standards.
+ Utilizes diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
+ Establishes and maintains proper indemnity and expense reserves.
+ Recommends appropriate cases for discussion at roundtable.
+ Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
+ Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.
+ Develops and employs creative resolution strategies.
+ Prompt and proper disposition of all claims within delegated authority.
+ Negotiates disposition of claims with insureds and claimants or their legal representatives.
+ Recognizes and implements alternate means of resolution.
+ Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
+ Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
+ Tracks and controls legal expenses to assure cost-effective resolution.
+ Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
+ Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
+ Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
+ Recognizes cases, based on severity/ complexity protocols that should be transferred to another level of claim professional and refers on a timely basis.
+ Appropriately deals with information that is considered personal and confidential.
+ Fulfills specific service commitments made to certain accounts, as outlined in Special.
+ Account Communication (SAC) instructions and inquiries from agents and brokers.
+ Represents the company as a technical resource; attends legal proceedings as needed, acts within established professional guidelines as well as applicable state laws.
+ Actively provides mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
+ Shares accountability with business partners to achieve and sustain quality results.
+ Evaluates all claims for recovery potential; directly handles recovery efforts and/or engage and directs Company resources for recovery efforts.
+ Perform other duties as assigned.
+ Potential for travel up to 30%
**What Will Our Ideal Candidate Have?**
+ Bachelor's Degree preferred.
+ 5 years business experience preferred.
+ Advanced level knowledge and skill in claim and litigation.
+ Basic working level knowledge and skill in various business line products.
+ Strong negotiation and customer service skills.
+ Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
+ Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
+ Able to make independent decisions on most assigned cases without involvement of supervisor.
+ Openness to the ideas and expertise of others actively solicits input and shares ideas.
+ Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
+ Demonstrated coaching, influence and persuasion skills.
+ Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
+ Can adapt to and support cultural change.
+ Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
+ Analytical Thinking - Intermediate
+ Judgment/Decision Making - Intermediate
+ Communication - Intermediate
+ Negotiation - Intermediate
+ Insurance Contract
+ Knowledge - Intermediate
+ Principles of Investigation - Intermediate
+ Value Determination - Intermediate
+ Settlement Techniques - Intermediate
+ Legal Knowledge - Intermediate
+ Medical Knowledge - Intermediate
**What is a Must Have?**
+ High School Diploma or GED.
+ 2 years of liability claim handling experience and/or comparable litigation claim experience.
+ In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( Application Link

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( Application Link

Product Support Technician Success Profile

*This role will be advertised as Technical support specialist but internally will be called Product support specialist.

Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products.

Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET .

A successful Support Technician Success will :

• Provide world-class support for Wavetronix products on the phone, via email, and in person.

• Document and track all customer interactions in CRM, including cases, activities, and communication.

• Track and update RMAs providing reports/updates to customers and internal teams.

• Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.

• Master installation, configuration, and troubleshooting of Wavetronix products.

• Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person.

• Document processes, produce detailed trip reports, and maintain CRM knowledge base.

• Collaborate with the team, share information across the organization, and ensure final resolutions for support issues.

• Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.

• Provide technical training on products to customers, both in the field and in-office.

• Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.

• Build positive relationships with customers and provide excellent customer support.

• Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.

• Maintain an expert-level understanding of Dynamics 365 Customer Service.

• Possess strong written and verbal communication skills.

• Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives.

• Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues.

• Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success.

• Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities.

Requirements:

• Previous experience in a similar technical support role.
• Strong technical background with a technical degree or certifications
• IMSA Signal Technician Level I or Level II (Field) a plus but not required.
• Excellent problem-solving and troubleshooting skills.
• Proficiency in using CRM systems, preferably Dynamics 365 Customer Service.
• Knowledge of networking concepts.
• Exceptional written and verbal communication skills.
• Ability to work independently and within a team.
• Willingness to travel to multiple locations as required.
• Self-motivated and driven to achieve customer satisfaction.
• Strong organizational and time management skills.

More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows:

3 Month Milestones

• Understand company core values, strategies, and initiatives.
• Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment.
• Able to effectively use mobile and desktop tools and applications.
• Have a positive relationship with Wavetronix customers.
• Able to understand and effectively communicate technical procedures and processes to customers.
• Comprehend customer requirements and make appropriate recommendations to the client.
• Effectively communicate and cooperate with Technical Services and share information across the organization.
• Demonstrate a functional knowledge of the RMA process.
• Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems.

6 Month Milestones

• Master installation and configuration of Wavetronix products.
• Demonstrate the ability to troubleshoot, test, repair, and service technical equipment.
• Demonstrate functional knowledge of Wavetronix non-core product line.

12 Month Milestones

• Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products.
• Learn intersection and controller cabinet basic operation.
• Perform at least 5 solo technical customer visits.

Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.

If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers.

About Wavetronix

Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.

Wavetronix is an affirmative action equal opportunity employer.

Job DescriptionJob Description

Overview:

Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.

Responsibilities:

• Analyze operational and training data to assess performance and identify improvements.
• Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
• Develop instructional materials and deliver presentations to large, diverse audiences.
• Operate computer-based systems for simulation, analysis, and reporting.
• Apply knowledge of Navy operational and administrative directives and procedures.

Qualifications:

• Bachelor's degree .
• 3 to 5 years of relevant experience required.
• Strong analytical, communication, and presentation skills.
• Familiarity with Navy systems, tactics, and operational environments.
• Secret Clearance required with ability to obtain TS/SCI

Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.

The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to , , , , , , , , or veteran status.

At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.

Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.

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Job Posted by ApplicantPro