53 Technical Roles jobs in Hazelwood

**It's more than a career, it's a calling.**
MO-SSM Health St. Joseph Hospital - St. Charles
**Worker Type:**
Regular
**Job Summary:**
Under the general direction, is responsible for the technical and scientific oversight of the testing performed in the area of expertise.
**Job Responsibilities and Requirements:**
PRIMARY RESPONSIBILITIES
+ Ensures compliance of requirements in the technical component and practices mandated by regulatory and accrediting agencies including: (1) Verification of test procedures; (2) Enrollment in approved proficiency testing program; (3) Resolution of technical problems; (4) Accurate reporting and properly functioning systems; (5) Assists in the evaluation of individual competencies and ensures that individuals performing test procedures maintain competency; (6) Performs and manages quality control testing to monitor instrument operation by recognizing trends and follows quality control rules to initiate troubleshooting: (7) Updates policies and procedure manuals in areas of responsibility, participates in performance improvement activities, and monitors staff for compliance while reporting non-compliance to appropriate leader; (8) Participates in meetings with other peer lab sections in the region to enhance quality of testing and maintain standardization; (9) Performs routine and stat analysis as needed to provide accurate and timely results in a 24/7 laboratory operation; and (10) May perform special analysis and specimen processing as needed.
+ Assists leadership on projects of medium to high complexity and size.
+ Assists in the proficiency testing program in the lab.
+ Works in a constant state of alertness and safe manner.
+ Performs other duties as assigned.
EDUCATION
+ Associate's degree or equivalent years of experience and education
EXPERIENCE
+ Three years' technical experience in a laboratory setting
PHYSICAL REQUIREMENTS
+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
+ Frequent keyboard use/data entry.
+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.
+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
+ Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
State of Work Location: Illinois, Missouri, Oklahoma, Wisconsin
+ Blood Bank Technologist (BB) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Chemistry Technologist (C) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Clinical Chemist - California Department of Public Health
+ Or
+ Clinical Chemist Scientist - California Department of Public Health
+ Or
+ Clinical Hematologist Scientist - California Department of Public Health
+ Or
+ Clinical Laboratory Personnel - Florida Department of Health
+ Or
+ Clinical Laboratory Practitioners - West Virginia Department of Health
+ Or
+ Clinical Laboratory Scientist (CLS) - American Society for Clinical Pathology (ASCP)
+ Or
+ Clinical Laboratory Scientist (Generalist) - California Department of Public Health
+ Or
+ Clinical Laboratory Specialist - ND Board of Clinical Laboratory Practice
+ Or
+ Clinical Laboratory Specialist - State of Hawaii, Department of Health
+ Or
+ Clinical Laboratory Technician (CLT) - American Society for Clinical Pathology (ASCP)
+ Or
+ Clinical Laboratory Technician - New York State Education Department
+ Or
+ Clinical Microbiologist - California Department of Public Health
+ Or
+ Clinical Microbiologist Scientist - California Department of Public Health
+ Or
+ CLS - Clinical Laboratory Scientist License - Montana Department of Labor & Industry
+ Or
+ CLS - Clinical Laboratory Scientist - New York State Education Department
+ Or
+ CLS - Clinical Laboratory Specialist License - Montana Department of Labor & Industry
+ Or
+ CLS - Clinical Laboratory Technician License - Montana Department of Labor & Industry
+ Or
+ CLS - Generalist - Louisiana State Board of Medical Examiners
+ Or
+ CLS - Specialist - Louisiana State Board of Medical Examiners
+ Or
+ CLS - Technician - Louisiana State Board of Medical Examiners
+ Or
+ Cytogenetics Technologist (CG) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Hematology Technologist (H) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Histotechnician (HT) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Histotechnologist (HTL) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Laboratory Personnel - TN Department of Health
+ Or
+ Medical Lab Personnel - Department of Health and Human Services Nevada Division of Public and Behavioral Health (DPBH)
+ Or
+ Medical Laboratory Scientist (MLS) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Medical Laboratory Technician (MLT)/Clinical Laboratory Technician (CLT) - ND Board of Clinical Laboratory Practice
+ Or
+ Medical Laboratory Technician (MLT) - American Association for Bioanalysts (AAB)
+ Or
+ Medical Laboratory Technician (MLT) - American Medical Technologists (AMT)
+ Or
+ Medical Laboratory Technician - California Department of Public Health
+ Or
+ Medical Laboratory Technician - State of Hawaii, Department of Health
+ Or
+ Medical Laboratory Technician (MLT) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Medical Lab Scientist (MLS) - American Medical Technologists (AMT)
+ Or
+ Medical Technologist (MT)/Clinical Laboratory Scientist (CLS) - ND Board of Clinical Laboratory Practice
+ Or
+ Medical Technologist (MT) - American Association for Bioanalysts (AAB)
+ Or
+ Medical Technologist (MT) - American Medical Technologists (AMT)
+ Or
+ Medical Technologist (MT) - American Society for Clinical Pathology (ASCP)
+ Or
+ Medical Technologist - State of Hawaii, Department of Health
+ Or
+ Microbiology Technologist (M) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Molecular Biology Technologist (MB) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Blood Banking (SBB) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Chemistry (SC) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Cytology (SCT) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Cytometry (SCYM) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Microbiology (SM) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Molecular Biology (SMB) (International Included) - American Society for Clinical Pathology (ASCP)
**Work Shift:**
Day Shift (United States of America)
**Job Type:**
Employee
**Department:**
34050002 Microbiology
**Scheduled Weekly Hours:**
40
**Benefits:**
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
+ **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
+ **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
+ **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Explore All Benefits ( Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Technical Support Specialist is part of a dynamic team of technology professions providing tier 2 support to end-users on hardware and software issues. This role performs routine support tasks and may provide support to staff and contractors by following documented procedures. The job require a strong understanding of desktop operating systems and software applications. The Technical Support Specialist is a self-starter, excellent communicator, and a natural problem solver who can work both independently and collaboratively as part of a team.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Providing technical support to end-users, via phone, email, or in-person, including troubleshooting, problem resolution, and training
• Diagnosing and resolving hardware and software issues, including operating system error, printer issues, IPads, and application crashes.
• Installing and configuring desktop operating systems, software applications, and hardware peripherals, including printers, scanners, and other devices
• Documenting technical procedures
• Maintaining inventory of desktop hardware and software
• Ensuring compliance with IT policies and procedures, including security protocols, and software licensing
• After Hours Call Support

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods
• Knowledge of desktop operating system
• Knowledge of desktop hardware, including laptops, desktop, and peripherals
• Knowledge of software applications, including Microsoft Office, Adobe Acrobat
• Knowledge of IT security principles and practices
• Troubleshooting skills to diagnose and resolve hardware and software issues
• Time-Management skills to prioritize and manage multiple tasks simultaneously
• Attention to detail to maintain accurate documentation and inventory records
• Interpersonal skills to work effectively with colleagues and end-users
• Ability to learn and adapt quickly to new technologies and software applications
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to analyze complex technical problems and develop effective solutions
• Ability to provide technical training and support to end-users

QUALIFICATIONS

Education Level

Bachelor's degree in Computer Science, Information Technology or other related field required.

Years of Experience

Minimum of 1-3 years of relevant experience.

Certification/Licensure

Preferred A+, Microsoft Office Cert, Microsoft Windows

PHYSICAL REQUIREMENTS

Standing - 10%

Sitting - 90%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$22.12--$31.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin's US domestic product lines. Provides pre and post-sales technical support including equipment troubleshooting and applications assistance via telephone and email.

Position Responsibilities may include:

• Provide prompt and courteous responses to calls coming into the Technical Support Center hotline
• Provide pre and post-sales technical support via telephone and email
• Assist Reps, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment, connection ratio, capacity de-rates, and equipment selection
• May conduct virtual modeling for troubleshooting and provide resolution
• Log all calls and incidents into the CRM module to track information by customer, model number, and project
• Upon request, provide information such as submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations based on piping rules, or other information as published in Daikin's equipment literature.
• Assist the Manager in the distribution of requests for field visits and training to the appropriate Daikin Service Representative
• Follow up on customer inquiries to ensure job completion and job satisfaction

• Provide selection software support

• Help explain control-related questions
• Perform additional projects/duties to support ongoing business needs.

Nature & Scope:

• Applies practical knowledge of job area typically obtained through advanced education and work experience
• Encouraged to seek continuous improvements

• Performs a range of mainly straightforward assignments

• Works independently with general supervision
• Problems faced are difficult but not typically complex

Knowledge & Skills:

• Excellent communication and interpersonal skills to interact effectively with diverse client group
• Ability to troubleshoot in-depth service issues via phone

• Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures

• Ability to write reports, business correspondence, and procedure manuals

• Ability to read and edit technical drawings/prints
• Ability to effectively present information and respond to questions from management, clients, and customers
• Ability to work in a technically dominated environment: engineering, contracting, and construction. Trades and ability to absorb and commit technical information to knowledge quickly
• Ability to anticipate and solve practical problems and resolve issues

• Self-starter with the ability to work both independently and within a team

• Ability to effectively communicate ideas and properly describe problems and solutions

• Ability to effectively handle multiple tasks, time management, and prioritization skills

• Well-developed planning, organization, analytical, and decision-making skills

• Proficient computer skills, such as Excel and PowerPoint, Word (MS Office)
• Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills

• Ability to apply good judgment, strong work ethic, and integrity on the job.

Competencies:

Experience:

• 3-5 years of experience in the HVAC field or a technical support role

Education/Certification:

• High School Diploma or GED Equivalent

• Vocational Certification / Degree preferred

People Management: No

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations
• Required regularly to sit, talk, and listen

• Required to stand, walk, use hands to pick up, handle or feel and reach with arms
• Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary
• Must be able to travel on business occasionally or work beyond normal work hours as necessary
• Must be able to lift boxes and/or equipment of up to 30 pounds

• Working Conditions -noise level in the work environment is usually quiet to moderate

Reports To:

• MANAGER, TECHNICAL SUPPORT CENTER

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Our client is seeking a skilled and customer-focused Technical Support Specialist to provide expert assistance to users in **St. Louis, Missouri, US**. This role is critical in ensuring our clients receive timely and effective solutions to their technical inquiries and issues, thereby maintaining high levels of customer satisfaction and operational continuity. The Technical Support Specialist will be responsible for diagnosing and resolving a wide range of hardware, software, and network problems, utilizing a variety of troubleshooting tools and methodologies. You will document all support interactions, track issue resolution, and escalate complex problems to senior technical staff when necessary. Proactive communication with clients, providing clear and concise explanations of solutions, and offering guidance on product usage are key aspects of this role. The ideal candidate possesses strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities. A solid understanding of computer systems, operating systems, and common software applications is required. Experience with ticketing systems and remote support tools is highly desirable. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. You must be patient, empathetic, and dedicated to providing an exceptional customer experience, even in challenging situations. This is a rewarding opportunity to leverage your technical expertise, contribute to a positive user experience, and grow within a supportive and innovative organization.

Our client is seeking a dedicated and technically adept Technical Support Specialist to provide exceptional customer service and IT support to their user base in St. Louis, Missouri . This role is essential for ensuring the smooth operation of our technology infrastructure and delivering prompt resolution to user issues. You will be the first point of contact for technical inquiries, diagnosing and resolving hardware, software, and network problems. The ideal candidate is patient, has excellent communication skills, and thrives in a fast-paced environment.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and chat, addressing hardware, software, and network-related issues.
• Diagnose and resolve technical problems, escalating complex issues to senior support teams or specialized departments when necessary.
• Install, configure, and maintain computer hardware, software, operating systems, and peripheral devices.
• Assist users with account management, password resets, and access permissions.
• Guide users through step-by-step solutions for common technical problems.
• Document all support interactions, solutions, and incidents accurately in the ticketing system.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Monitor system performance and identify potential issues before they impact users.
• Assist with IT asset management, including hardware and software inventory.
• Provide support for mobile devices and various business applications.

Qualifications:

• Associate's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 1-3 years of experience in a technical support or helpdesk role.
• Proficiency with Windows and macOS operating systems.
• Familiarity with common business software applications (e.g., Microsoft Office Suite, Google Workspace).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk) is a plus.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Customer-focused attitude with a passion for helping others.

If you are passionate about technology and helping people, we encourage you to apply for this exciting remote opportunity and contribute to our user support excellence from St. Louis, Missouri .

Join a dynamic e-commerce company as a Technical Support Specialist in St. Louis, Missouri, US . This vital role focuses on providing exceptional technical assistance to customers, resolving hardware, software, and network issues efficiently and effectively. You will be the first point of contact for customers experiencing technical difficulties, diagnosing problems through effective questioning and troubleshooting techniques. Key responsibilities include responding to customer inquiries via phone, email, and chat, documenting all issues and resolutions in the ticketing system, and escalating complex problems to higher-level support when necessary. You will also assist with user account management, software installations, and hardware troubleshooting. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a patient and customer-centric attitude. A deep understanding of common operating systems (Windows, macOS), networking fundamentals, and common software applications is required. Previous experience in a customer service or technical support role, preferably within the IT sector, is essential. An Associate's degree in Information Technology or a related field, or equivalent relevant experience, is preferred. This is a fantastic opportunity to grow within a supportive team and develop your technical expertise while ensuring customer satisfaction. If you are passionate about technology and helping people, we encourage you to apply.

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( Application Link

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link

Our client, a leading provider of enterprise software solutions, is seeking a dedicated and skilled Senior Technical Support Specialist to join their customer success team in St. Louis, Missouri . This role is essential for providing high-level technical assistance and problem resolution to a diverse client base, ensuring customer satisfaction and retention. You will be the primary point of contact for complex technical inquiries, troubleshooting intricate issues, and guiding customers through solutions.

Key responsibilities include diagnosing and resolving advanced technical issues related to software installation, configuration, integration, and performance. You will provide expert-level support via phone, email, and remote access tools. This involves documenting technical solutions, creating knowledge base articles, and contributing to the improvement of support processes. You will also collaborate with engineering and product development teams to report bugs, suggest product enhancements, and provide customer feedback. The Senior Technical Support Specialist will manage escalated customer issues, ensuring timely and effective resolution, and maintaining clear communication with clients throughout the process. A strong understanding of system administration, network fundamentals, and database concepts is crucial. This role also involves training and mentoring junior support staff, sharing expertise, and promoting best practices in customer support. You will be expected to proactively identify potential issues and provide preventive solutions to minimize customer impact.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or a similar customer-facing IT role.
• Proven experience troubleshooting complex software and hardware issues.
• Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts (TCP/IP, DNS, DHCP).
• Experience with database technologies (SQL) and scripting languages (e.g., Python, PowerShell) is a plus.
• Familiarity with ITIL best practices and helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent analytical, problem-solving, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong organizational and time management skills.