Technical Specialist, Lab

63112 Saint Louis, Missouri SSM Health

Posted 16 days ago

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Job Description

**It's more than a career, it's a calling.**
MO-SSM Health Saint Louis University Hospital 1201 Grand
**Worker Type:**
Regular
**Job Summary:**
Under the general direction, is responsible for the technical and scientific oversight of the testing performed in the area of expertise.
**Job Responsibilities and Requirements:**
PRIMARY RESPONSIBILITIES
+ Ensures compliance of requirements in the technical component and practices mandated by regulatory and accrediting agencies including: (1) Verification of test procedures; (2) Enrollment in approved proficiency testing program; (3) Resolution of technical problems; (4) Accurate reporting and properly functioning systems; (5) Assists in the evaluation of individual competencies and ensures that individuals performing test procedures maintain competency; (6) Performs and manages quality control testing to monitor instrument operation by recognizing trends and follows quality control rules to initiate troubleshooting: (7) Updates policies and procedure manuals in areas of responsibility, participates in performance improvement activities, and monitors staff for compliance while reporting non-compliance to appropriate leader; (8) Participates in meetings with other peer lab sections in the region to enhance quality of testing and maintain standardization; (9) Performs routine and stat analysis as needed to provide accurate and timely results in a 24/7 laboratory operation; and (10) May perform special analysis and specimen processing as needed.
+ Assists leadership on projects of medium to high complexity and size.
+ Assists in the proficiency testing program in the lab.
+ Works in a constant state of alertness and safe manner.
+ Performs other duties as assigned.
EDUCATION
+ Associate's degree or equivalent years of experience and education
EXPERIENCE
+ Three years' technical experience in a laboratory setting
PHYSICAL REQUIREMENTS
+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
+ Frequent keyboard use/data entry.
+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.
+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
+ Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
State of Work Location: Illinois, Missouri, Oklahoma, Wisconsin
+ Blood Bank Technologist (BB) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Chemistry Technologist (C) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Clinical Chemist - California Department of Public Health
+ Or
+ Clinical Chemist Scientist - California Department of Public Health
+ Or
+ Clinical Hematologist Scientist - California Department of Public Health
+ Or
+ Clinical Laboratory Personnel - Florida Department of Health
+ Or
+ Clinical Laboratory Practitioners - West Virginia Department of Health
+ Or
+ Clinical Laboratory Scientist (CLS) - American Society for Clinical Pathology (ASCP)
+ Or
+ Clinical Laboratory Scientist (Generalist) - California Department of Public Health
+ Or
+ Clinical Laboratory Specialist - ND Board of Clinical Laboratory Practice
+ Or
+ Clinical Laboratory Specialist - State of Hawaii, Department of Health
+ Or
+ Clinical Laboratory Technician (CLT) - American Society for Clinical Pathology (ASCP)
+ Or
+ Clinical Laboratory Technician - New York State Education Department
+ Or
+ Clinical Microbiologist - California Department of Public Health
+ Or
+ Clinical Microbiologist Scientist - California Department of Public Health
+ Or
+ CLS - Clinical Laboratory Scientist License - Montana Department of Labor & Industry
+ Or
+ CLS - Clinical Laboratory Scientist - New York State Education Department
+ Or
+ CLS - Clinical Laboratory Specialist License - Montana Department of Labor & Industry
+ Or
+ CLS - Clinical Laboratory Technician License - Montana Department of Labor & Industry
+ Or
+ CLS - Generalist - Louisiana State Board of Medical Examiners
+ Or
+ CLS - Specialist - Louisiana State Board of Medical Examiners
+ Or
+ CLS - Technician - Louisiana State Board of Medical Examiners
+ Or
+ Cytogenetics Technologist (CG) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Hematology Technologist (H) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Histotechnician (HT) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Histotechnologist (HTL) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Laboratory Personnel - TN Department of Health
+ Or
+ Medical Lab Personnel - Department of Health and Human Services Nevada Division of Public and Behavioral Health (DPBH)
+ Or
+ Medical Laboratory Scientist (MLS) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Medical Laboratory Technician (MLT)/Clinical Laboratory Technician (CLT) - ND Board of Clinical Laboratory Practice
+ Or
+ Medical Laboratory Technician (MLT) - American Association for Bioanalysts (AAB)
+ Or
+ Medical Laboratory Technician (MLT) - American Medical Technologists (AMT)
+ Or
+ Medical Laboratory Technician - California Department of Public Health
+ Or
+ Medical Laboratory Technician - State of Hawaii, Department of Health
+ Or
+ Medical Laboratory Technician (MLT) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Medical Lab Scientist (MLS) - American Medical Technologists (AMT)
+ Or
+ Medical Technologist (MT)/Clinical Laboratory Scientist (CLS) - ND Board of Clinical Laboratory Practice
+ Or
+ Medical Technologist (MT) - American Association for Bioanalysts (AAB)
+ Or
+ Medical Technologist (MT) - American Medical Technologists (AMT)
+ Or
+ Medical Technologist (MT) - American Society for Clinical Pathology (ASCP)
+ Or
+ Medical Technologist - State of Hawaii, Department of Health
+ Or
+ Microbiology Technologist (M) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Molecular Biology Technologist (MB) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Blood Banking (SBB) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Chemistry (SC) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Cytology (SCT) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Cytometry (SCYM) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Microbiology (SM) (International Included) - American Society for Clinical Pathology (ASCP)
+ Or
+ Specialist in Molecular Biology (SMB) (International Included) - American Society for Clinical Pathology (ASCP)
**Work Shift:**
Day Shift (United States of America)
**Job Type:**
Employee
**Department:**
Chemistry
**Scheduled Weekly Hours:**
40
**Benefits:**
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
+ **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
+ **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
+ **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Explore All Benefits ( Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (
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Associate Engineering Technical Specialist

63042 St. Louis, Missouri The Boeing Company

Posted 5 days ago

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Job Description

**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
**Boeing Defense, Space, and Security** (BDS) has an exciting opportunity for an **Associate** **Engineering Technical Specialist** to join the **Digital Ecosystem** team located in the St. Louis, MO region.
You will be joining a high-performing, cross-functional team responsible for developing a future-ready, state-of-the-art Digital Ecosystem. This position is contingent upon a future contract award.
In this role, you will support the execution of the maturation of the digital ecosystem, which consists of interconnected technologies, platforms (such as manned and/or unmanned aircraft), and services that work together to enable collaboration and data exchanges among various participants, including customer and industry. This interconnectedness enhances customer mission readiness and effectiveness and drives innovation.
The role will require extremely strong organization and communication skills. This role will help the Digital Ecosystem IPT leadership team with planning, coordinating, and managing the cross-functional tasks to meet cost, schedule, and performance goals. The ideal candidate will have a background in change management execution and controlling associated data and information.
**Position Responsibilities**
+ Contribute to the development, documentation, implementation and consultation for the application of engineering tools, processes and standards
+ Assist with training in the utilization of processes and tools and supports the integration of engineering designs
+ Assist in the identification and validation of user access roles and tip sheets
+ Define and document product requirements relevant to engineering data and processes
+ Track and process customer contracted data and supplier data deliverables, monitoring adherence to company and regulatory data configuration and contractual requirements.
+ Assist in providing configuration management, coordinating changes and performing assessments of compliance
+ Assist in the development, maintenance and distribution of engineering documents, reports and correspondence to enable business activity
+ Collect, analyze, and validate engineering performance metrics and coordinates organizational requirements to support business needs
+ Work under general supervision
**This position is expected to be 100% onsite. The selected candidate will be required to work onsite.**
**This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship.**
+ An interim and/or final U.S. Secret Clearance Post-Start is required.
**Ability to obtain and maintain Special Access Program (SAP)clearance**
**Basic Qualifications (Required Skills/Experience)**
+ 1+ years of work related experience with a Master Degree, OR 3+ years work related experience with a Bachelor degree, OR 7+ years of work related experience
+ 2+ years' experience working with and/or coordinating across engineering disciplines to identify best practices and implement on multiple programs
+ Strong oral and written communications skills
**Preferred Qualifications (Desired Skills/Experience)**
+ Experience with data analysis
**Typical Education & Experience**
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 years' related work experience, 7 years' related work experience, etc.).
**Drug Free Workplace**
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
**Contingent Upon Award**
This position is contingent upon award.
**Total Rewards**
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $ 71,400 - $96,600
Applications for this position will be accepted until **Oct. 17, 2025**
**Export Control Requirements:** This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
**Export Control Details:** US based job, US Person required
**Relocation**
This position offers relocation based on candidate eligibility.
**Security Clearance**
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
This position is for 1st shift
**Contingent Upon Program Reward**
The position is contingent upon program award
**Equal Opportunity Employer:**
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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Senior Technical Support Specialist

63101 St. Louis, Missouri $70000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their fully remote customer service and helpdesk team. This role is crucial for providing expert-level technical assistance and ensuring exceptional customer satisfaction. You will be responsible for troubleshooting complex hardware, software, and network issues, guiding users through step-by-step solutions, and escalating unresolved problems to appropriate internal teams. Key responsibilities include managing and prioritizing support tickets, documenting technical solutions, creating knowledge base articles, and contributing to the continuous improvement of support processes. The ideal candidate will possess a deep understanding of operating systems (Windows, macOS, Linux), common software applications, and network troubleshooting. Experience with IT ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. Certifications such as CompTIA A+, Network+, or similar are highly valued. Excellent communication skills, patience, and a customer-centric approach are paramount. This is a remote-first position, requiring strong self-discipline, time management skills, and the ability to work effectively in a virtual team environment. Our client is committed to providing a supportive and collaborative remote workplace. If you are passionate about technology, enjoy solving problems, and thrive in a remote setting, we encourage you to apply. Join us in delivering outstanding technical support and making a difference for our customers.
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Senior Technical Support Specialist

63101 St. Louis, Missouri $60000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a dedicated and highly skilled Senior Technical Support Specialist to join their fully remote customer service team. This role is essential for providing exceptional technical assistance to our clients' user base, ensuring swift resolution of complex technical issues and fostering customer satisfaction. As a remote-first position, you will have the flexibility to work from home while making a significant impact.

Key responsibilities include diagnosing and resolving advanced hardware and software problems reported by customers via phone, email, and chat. You will serve as a point of escalation for junior support staff, providing guidance and mentorship. This role requires deep troubleshooting skills across a variety of operating systems, applications, and network environments. You will be responsible for documenting technical solutions, creating knowledge base articles, and contributing to the continuous improvement of support processes and tools. Proactive engagement with customers to anticipate potential issues and provide preventative advice is also a key aspect. The Senior Technical Support Specialist will also provide feedback to product development teams based on recurring customer issues and trends.

The ideal candidate will possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in technical support or a related customer-facing IT role is required. Strong expertise in troubleshooting operating systems (Windows, macOS, Linux), common business applications, and network protocols is essential. Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is mandatory. Excellent communication, empathy, and problem-solving skills are crucial for effectively interacting with customers and resolving issues. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a strong plus. Join our client and be a vital part of their customer-centric support strategy, delivering unparalleled technical assistance remotely.
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Senior Technical Support Specialist

63101 St. Louis, Missouri $70000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is a leading technology firm seeking an experienced Senior Technical Support Specialist to join their fully remote, global support team. This is an exciting opportunity for a highly skilled and motivated individual to provide expert-level assistance to a diverse user base, resolving complex technical issues and contributing to the continuous improvement of our support services. You will be the primary point of contact for escalated technical challenges, leveraging your deep knowledge of software, hardware, and networking to diagnose and resolve problems efficiently. This role requires excellent troubleshooting abilities, exceptional communication skills, and a proactive approach to customer satisfaction. As a senior member of the team, you will also be involved in training junior staff, developing knowledge base articles, and identifying trends to prevent future issues.

Responsibilities:
  • Provide advanced technical support for software, hardware, and network-related issues via phone, email, and chat.
  • Diagnose and resolve complex user problems, escalating critical issues to appropriate teams when necessary.
  • Troubleshoot and repair a wide range of hardware and software configurations.
  • Guide users through step-by-step solutions in a clear and concise manner.
  • Document all support interactions, resolutions, and follow-ups accurately in the ticketing system.
  • Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
  • Train and mentor junior support staff on technical procedures and best practices.
  • Identify recurring technical issues and propose solutions for system or process improvements.
  • Collaborate with engineering and product teams to provide feedback on product performance and usability.
  • Contribute to the development and implementation of support policies and procedures.
  • Ensure customer satisfaction by providing timely, effective, and empathetic support.
  • Participate in on-call rotation as needed.

Qualifications:
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
  • In-depth knowledge of operating systems (Windows, macOS, Linux), common productivity software, and network protocols.
  • Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
  • Strong troubleshooting and problem-solving skills with a meticulous approach.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and manage time effectively in a remote environment.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
  • Customer-centric mindset with a passion for helping others.
  • Proven ability to handle high-pressure situations and complex technical challenges.

Join a forward-thinking company that values its employees and offers a truly remote-first work environment. If you excel at solving technical puzzles and are dedicated to providing outstanding customer experiences, apply today.
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Lead Technical Support Specialist

63101 St. Louis, Missouri $70000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a highly experienced and motivated Lead Technical Support Specialist to join their IT department in St. Louis, Missouri, US . This pivotal role involves providing advanced technical assistance, leading a team of support specialists, and contributing to the continuous improvement of IT support services. The ideal candidate will possess exceptional problem-solving skills, a deep understanding of various hardware and software systems, and proven leadership capabilities. You will be responsible for handling escalated technical issues, troubleshooting complex problems, and ensuring timely resolution to minimize downtime for end-users. This includes diagnosing software and hardware malfunctions, guiding users through step-by-step solutions, and documenting all support interactions and resolutions in the ticketing system. As a lead, you will also mentor and train junior support staff, share knowledge, and foster a collaborative team environment. You will play a key role in developing and refining support processes, creating knowledge base articles, and implementing best practices to enhance efficiency and customer satisfaction. This position requires a proactive approach to identifying potential issues and implementing preventive measures. You will work closely with other IT teams, including systems administration and network engineering, to resolve cross-functional issues. Excellent communication skills are essential, both written and verbal, to interact effectively with users of all technical levels and to collaborate with internal teams. This hybrid role allows for a combination of in-office collaboration and remote work flexibility, providing a balanced work environment. Our client values technical expertise, customer focus, and continuous learning. We are looking for a dedicated professional who can lead by example, drive team performance, and ensure a seamless IT support experience for all employees. This is an excellent opportunity for a seasoned IT professional looking to advance their career in a dynamic setting.

Responsibilities:
  • Provide advanced technical support and troubleshooting for hardware, software, and network issues.
  • Lead and mentor a team of technical support specialists.
  • Manage and prioritize escalated support tickets.
  • Develop and maintain knowledge base articles and support documentation.
  • Identify trends in support requests and recommend solutions or process improvements.
  • Collaborate with other IT teams to resolve complex technical issues.
  • Ensure timely and effective resolution of all support requests.
  • Conduct training sessions for end-users and junior support staff.
  • Monitor system performance and provide feedback for optimization.
  • Adhere to IT policies and security best practices.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Minimum of 5-7 years of experience in technical support or IT helpdesk roles.
  • 2+ years of experience in a lead or supervisory capacity.
  • Proficiency with operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications.
  • Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools.
  • Strong understanding of network protocols and troubleshooting.
  • Excellent analytical, problem-solving, and diagnostic skills.
  • Exceptional communication, interpersonal, and customer service skills.
  • Ability to work effectively both independently and as part of a team.
  • Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.
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Technical Support Specialist - Remote

63101 St. Louis, Missouri $52000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their customer service team. This hybrid role offers a mix of remote work and in-office presence at their facility in St. Louis, Missouri, US , providing essential technical assistance to a diverse user base. You will be responsible for troubleshooting hardware and software issues, guiding users through technical procedures, and ensuring a high level of customer satisfaction. The ideal candidate has a strong understanding of computer systems, excellent problem-solving skills, and a patient, customer-focused demeanor. You will be a key point of contact for users experiencing technical difficulties, providing timely and effective solutions.

Key Responsibilities:
  • Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and chat.
  • Diagnose and resolve hardware, software, and network issues efficiently.
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
  • Guide users through step-by-step solutions for technical problems.
  • Document all support requests, actions taken, and resolutions in the ticketing system.
  • Escalate complex issues to higher-level support teams or specialists when necessary.
  • Assist with user account management and access permissions.
  • Maintain and update technical documentation and knowledge base articles.
  • Participate in training sessions to stay current with product updates and new technologies.
  • Contribute to improving support processes and customer experience.
Qualifications:
  • Proven experience in technical support or a similar IT helpdesk role.
  • Strong knowledge of operating systems (Windows, macOS) and common software applications.
  • Familiarity with network protocols and troubleshooting.
  • Excellent problem-solving and analytical skills.
  • Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Ability to manage time effectively and prioritize tasks in a hybrid work environment.
  • Experience with remote support tools is a plus.
  • CompTIA A+, Network+, or similar certifications are highly desirable.
  • Associate's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • A patient and helpful attitude towards customers.
This position offers the opportunity to grow your technical skills and career within a supportive team environment in St. Louis, Missouri, US , with the flexibility of hybrid work. Our client values dedicated professionals who are committed to providing exceptional technical support.
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Senior Technical Support Specialist

63101 St. Louis, Missouri $65000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client, a rapidly expanding software solutions provider, is seeking a dedicated and knowledgeable Senior Technical Support Specialist to enhance their customer service operations in St. Louis, Missouri, US . This role involves a hybrid work arrangement, offering a mix of in-office support and remote problem-solving. As a Senior Technical Support Specialist, you will be the primary point of contact for clients experiencing complex technical issues with our client's software products. Your responsibilities will include troubleshooting advanced software and hardware problems, providing in-depth technical guidance, managing support tickets efficiently, and escalating critical issues to engineering teams when necessary. You will play a key role in documenting solutions, creating knowledge base articles, and contributing to the continuous improvement of support processes and customer satisfaction. This position demands exceptional diagnostic skills, a calm demeanor under pressure, and a comprehensive understanding of IT systems, networking, and software applications. You will be expected to build strong relationships with clients, ensuring their technical challenges are resolved promptly and effectively. The ideal candidate will possess strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required, along with a minimum of 5 years of experience in technical support or IT helpdesk roles, with a focus on advanced troubleshooting. If you are passionate about helping customers and possess a deep technical aptitude, we encourage you to apply and join our team in St. Louis, Missouri, US .

Key Responsibilities:
  • Provide advanced technical support and troubleshooting for software and hardware issues.
  • Respond to customer inquiries via phone, email, and ticketing system.
  • Diagnose and resolve complex technical problems efficiently.
  • Document solutions, create knowledge base articles, and update FAQs.
  • Escalate unresolved issues to appropriate engineering or development teams.
  • Train and mentor junior support staff.
  • Monitor support ticket queues and ensure timely resolution.
  • Identify recurring issues and provide feedback for product improvement.
  • Maintain a high level of customer satisfaction.
  • Stay updated on product features and technical advancements.
Qualifications:
  • Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
  • 5+ years of experience in technical support or IT helpdesk.
  • Expertise in troubleshooting software, hardware, and network issues.
  • Proficiency with ticketing systems and remote support tools.
  • Strong understanding of operating systems and common applications.
  • Excellent problem-solving and analytical skills.
  • Superior communication and customer service skills.
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Engineering Technical Specialist (Associate or Experienced)

63140 St. Charles, Missouri The Boeing Company

Posted 5 days ago

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**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
**Boeing Defense, Space & Security** (BDS) is seeking an **Engineering Technical Specialist** to support the **Phantom Works** team in **Berkeley, MO** .
We are seeking a motivated Engineering Technical Specialist to join a dynamic Mission Systems team supporting a new platform development in Phantom Works. This role blends program coordination, Agile process improvement, secure data/document stewardship, and technical support (e.g. modeling transfers, metrics). The role requires strong interpersonal skills, initiative, and the ability to work across organizational boundaries with engineering, software, integration & test, and supply chain stakeholders.
Our teams are currently hiring for a broad range of experience levels including Associate and Experienced Level Engineering Technical Specialist.
**Position Responsibilities**
+ Contributes to continuous process improvement initiatives in an Agile development environment; implement changes, and measure outcomes using Jira/Confluence.
+ Own weekly program execution metrics and dashboards (e.g., sprint velocity, planned vs. completed, top risks); automate data collection and present trends to leadership.
+ Responsible for secure data transfers for closed-area programs
+ Track risks, issues, and opportunities in BORIS (Boeing Opportunities, Risks, Issues, and Status); coordinate mitigations across engineering, supply chain, and software teams.
+ Support staffing and adaptive planning: interview coordination, candidate tracking, onboarding logistics, and team workspace planning.
+ Maintain and administer team collaboration platforms (file share, Confluence, Jira); enforce documentation standards and reduce information friction.
+ Coordinate with supply chain and vendors on requirements, skills needs, and performance/cost tracking.
+ Support team meetings, status reporting, and other program administrative activities as needed.
+ Works under close supervision.
**This position is expected to be 100% onsite. The selected candidate will be required to work onsite.**
**This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship.** An interim and/or final U.S. Secret Clearance Post-Start is required.
**Ability to obtain and maintain Special Access Program (SAP)clearance**
**Basic Qualifications (Required Skills/Experience)**
+ Bachelor's degree and 3 or more years' related work experience or an equivalent combination of education and experience
+ 1+ years' experience in a role utilizing strong Interpersonal and Communication Skills, demonstrated ability to work cross functionally and to drive follow through
+ 1+ years' experience with Microsoft Office applications (Excel, PowerPoint); comfortable producing briefings and dashboards for management
**Preferred Qualifications (Desired Skills/Experience)**
+ Bachelor's degree and 6 or more years' related work experience or an equivalent combination of education and experience
+ Active Secret security clearance or higher
+ Experience supporting engineering teams on platform or mission systems programs
+ Experience creating engineering metrics, automating dashboards, and presenting recommendations to leadership
+ Jira administration or Confluence space management experience; advanced Excel or Palantir Foundry is a plus
**Typical Education & Experience**
**Associate (Level 2)**
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 years' related work experience, 7 years' related work experience, etc.).
**Experienced (Level 3)**
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).
**Drug Free Workplace**
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
**Total Rewards**
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range (Associate, Level 2): $71,400 - $6,600
Summary pay range (Experienced, Level 3): 84,150 - 113,850
Applications for this position will be accepted until **Oct. 16, 2025**
**Export Control Requirements:** This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
**Export Control Details:** US based job, US Person required
**Relocation**
This position offers relocation based on candidate eligibility.
**Security Clearance**
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
This position is for 1st shift
**Equal Opportunity Employer:**
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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UKG Pro WFM Technical Specialist Master

63112 Saint Louis, Missouri Deloitte

Posted 16 days ago

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Job Description

UKG Pro WFM Technical Specialist Master
Are you passionate about delivering goals to your client that go above and beyond their expectations? The Deloitte HR Strategy and Technology practice is a $650M+ offering, with over 2,000 consulting practitioners, and is part of a $B+ Human Capital team. Our practice encompasses several offerings, including UKG, which is one of the fastest growing in our portfolio.
Working with our Global Payroll and Workforce Management Team means you will be working with UKG's #1 Global System Integrator who had growth of over 35% in 2024. Our commitment to UKG's platforms is demonstrated in over 150 successful implementations, including some of the largest UKG implementations to date.
Human Capital
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
The Team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Recruiting for this role ends on 12/31/25
Work you'll do:
As a UKG Pro WFM Technical Specialist, you should expect to be involved in the following:
+ Collaborate with stakeholders, including business analysts, project managers, and end-users, to understand business objectives and translate those goals into technical specifications that ensure scalability, performance, and security.
+ Build technical designs for software applications that incorporate architecture patterns, frameworks, data models, application components, and system integrations.
+ Define the architecture strategy and development roadmap to align with the organization's business goals and technology strategy.
+ Evaluate and select appropriate technologies, platforms, and tools for application development that may or may not be part of the UKG ecosystem.
+ Recommend technologies and tools that align with the application's requirements, based on factors such as performance, scalability, and maintainability.
+ Integrate applications to run smoothly with backend tools, such as cloud storage or application program interfaces (APIs).
Required Qualifications:
+ Bachelor's Degree or equivalent experience
+ 6+ years of experience actively working with HR and WFM functions and processes, demonstrating strong problem solving and troubleshooting skills
+ 6 years of experience with UKG Technical Architecture, and familiarity with the Boomi integration layer and UKG's net-new platform technologies (LLM, FLEX, Bryte).
+ 6+ years of experience working with Global Fortune 500 firms.
+ 6+ years of experience leading technical teams in the full lifecycle of a WFM project or workstream including Business Analysis, Functional Specification, System Configuration, Design, Testing
+ 6+ years of experience in leading requirements gathering workshops or facilitating meetings.
+ Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
+ Limited immigration sponsorship may be available
Preferred Qualifications:
+ 6+ years of external Consulting Experience
+ 6+ years of experience in other HRIS Implementations
+ 6+ years of experience with UKG's technology stack and embedded next gen technologies (UKG Bryte, Flex, UDES and Google LLM)
+ Proficient in Microsoft Excel, Visio and PowerPoint, with at least 2 years' experience creating advanced Excel models (e.g., pivot tables, VLOOKUP, data analysis) and developing client-ready PowerPoint presentations for executive-level audiences.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 130,800 to 241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Hartford, Hermitage, Houston, Huntsville, Indianapolis, Jacksonville, Jericho, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tallahassee, Tampa, Tempe, Tulsa, Washington DC
Information for applicants with a need for accommodation:
more information about Human Capital, visit our landing page at: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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