5 Technical Roles jobs in Lehighton
AMI Technical Specialist Ops
18103 Allentown, Pennsylvania
PPL Corporation
Posted 11 days ago
Job Viewed
Job Description
Company Summary Statement
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities - PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview
This position provides support to the Advanced Metering System Operations group. This person has the technical expertise on all the applications used by the Advanced Metering System Operations group. Typically, this person would be responsible for the business-related operations for the various metering support applications to monitor meter reading systems and data validation for internal and external customers. This position also investigates and resolves issues associated with AMI assets that have failed or that are not processing data as expected.
Responsibilities
+ Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI)system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
+ Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data. Assess the performance of AMI system components through the tracking of meter reading data including the investigation of new alerts on customers who are missing large amounts of meter data (reads) or have meter data outside of established parameters.
+ Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
+ Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
+ Responsible for troubleshooting meter assets thru the Meter Read systems to determine the root cause of the issue and to refer to the appropriate group for resolution.
+ Responsible for AMI data integrity. This includes monitoring data backups as well as an understanding of appropriate protocols for granting logical access to key AMI systems.
+ Support the activities associated with maintaining application release version levels and system patches. Support the activities associated with application upgrades or implementation of new applications
+ Identify and Promote business opportunities in support of various PPL groups to leverage the AMI investment
+ Responsible as necessary for monitoring the performance of the RF network assets and resolving issues associated with the network.
+ Monitor changes in technology and maintain a current awareness of industry trends and long-term technology plans at PPL.
+ Participate in the planning, design, and implementation of AMI systems, applications, communications infrastructure and operations. Works with various groups with PPL to identify best practices while developing and documenting policies and procedures related to applications and interfaces.
+ Responsible for maintaining lists for enhancements/ modifications and IT related operations support requirements.
+ Prepares and delivers proposals and informational presentations for management and business associates.
Qualifications
**Required Education:**
Education Level - Bachelor's Degree
Education Details - in Engineering, Information Systems, Computer Science, Business Administration or Professional.
**Required Experience:**
+ 3+ years relevant AMI Experience.
+ 5+ years relevant AMI Experience.
+ Ability to analyze data and troubleshoot.
+ Possess a high level of customer sensitivity and ability to manage stress, ambiguity, and uncertainty.
+ Ability to handle multiple assignments concurrently.
**Preferred Qualifications:**
+ Experience with Radio Frequency (RF) Communication Technology.
+ Extensive knowledge of information system administration policies and practices at PPL for the purpose of operating the AMI system in accordance with department and company goals.
+ Skilled in Meter Data Management Systems (MDMS) with a comprehensive understanding of exception management and the process of meter data collection to bill issuance.
+ Skilled in application administration, metrology associated with communication, and the aspects of telecommunications infrastructure to support AMI operations.
+ Working knowledge of computer hardware, software, telecommunications, and knowledge of industry trends and best practices for applying AMI technologies to other workgroup tasks and activities.
+ Ability to build relationships with major players in the IT and Utilities business arena
+ Must have a clear understanding of PPL utilities issues, operations, and priorities
+ Ability to define business benefits, costs, resource requirements, risks, and success criterion of technology operations.
+ Ability to communicate complex ideas effectively
+ Experience in organizational and system change management
+ Data analytics skills including the ability to query and analyze information across a variety of data sources
**Required Education:**
Education Level - Bachelor's Degree
Education Details - in Engineering, Information Systems, Computer Science, Business Administration or Professional.
**Required Experience:**
+ 3+ years relevant AMI Experience.
+ 5+ years relevant AMI Experience.
+ Ability to analyze data and troubleshoot.
+ Possess a high level of customer sensitivity and ability to manage stress, ambiguity, and uncertainty.
+ Ability to handle multiple assignments concurrently.
**Preferred Qualifications:**
+ Experience with Radio Frequency (RF) Communication Technology.
+ Extensive knowledge of information system administration policies and practices at PPL for the purpose of operating the AMI system in accordance with department and company goals.
+ Skilled in Meter Data Management Systems (MDMS) with a comprehensive understanding of exception management and the process of meter data collection to bill issuance.
+ Skilled in application administration, metrology associated with communication, and the aspects of telecommunications infrastructure to support AMI operations.
+ Working knowledge of computer hardware, software, telecommunications, and knowledge of industry trends and best practices for applying AMI technologies to other workgroup tasks and activities.
+ Ability to build relationships with major players in the IT and Utilities business arena
+ Must have a clear understanding of PPL utilities issues, operations, and priorities
+ Ability to define business benefits, costs, resource requirements, risks, and success criterion of technology operations.
+ Ability to communicate complex ideas effectively
+ Experience in organizational and system change management
+ Data analytics skills including the ability to query and analyze information across a variety of data sources
+ Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI)system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
+ Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data. Assess the performance of AMI system components through the tracking of meter reading data including the investigation of new alerts on customers who are missing large amounts of meter data (reads) or have meter data outside of established parameters.
+ Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
+ Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
+ Responsible for troubleshooting meter assets thru the Meter Read systems to determine the root cause of the issue and to refer to the appropriate group for resolution.
+ Responsible for AMI data integrity. This includes monitoring data backups as well as an understanding of appropriate protocols for granting logical access to key AMI systems.
+ Support the activities associated with maintaining application release version levels and system patches. Support the activities associated with application upgrades or implementation of new applications
+ Identify and Promote business opportunities in support of various PPL groups to leverage the AMI investment
+ Responsible as necessary for monitoring the performance of the RF network assets and resolving issues associated with the network.
+ Monitor changes in technology and maintain a current awareness of industry trends and long-term technology plans at PPL.
+ Participate in the planning, design, and implementation of AMI systems, applications, communications infrastructure and operations. Works with various groups with PPL to identify best practices while developing and documenting policies and procedures related to applications and interfaces.
+ Responsible for maintaining lists for enhancements/ modifications and IT related operations support requirements.
+ Prepares and delivers proposals and informational presentations for management and business associates.
Remote Work
The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
Equal Employment Opportunity
Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities - PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview
This position provides support to the Advanced Metering System Operations group. This person has the technical expertise on all the applications used by the Advanced Metering System Operations group. Typically, this person would be responsible for the business-related operations for the various metering support applications to monitor meter reading systems and data validation for internal and external customers. This position also investigates and resolves issues associated with AMI assets that have failed or that are not processing data as expected.
Responsibilities
+ Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI)system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
+ Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data. Assess the performance of AMI system components through the tracking of meter reading data including the investigation of new alerts on customers who are missing large amounts of meter data (reads) or have meter data outside of established parameters.
+ Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
+ Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
+ Responsible for troubleshooting meter assets thru the Meter Read systems to determine the root cause of the issue and to refer to the appropriate group for resolution.
+ Responsible for AMI data integrity. This includes monitoring data backups as well as an understanding of appropriate protocols for granting logical access to key AMI systems.
+ Support the activities associated with maintaining application release version levels and system patches. Support the activities associated with application upgrades or implementation of new applications
+ Identify and Promote business opportunities in support of various PPL groups to leverage the AMI investment
+ Responsible as necessary for monitoring the performance of the RF network assets and resolving issues associated with the network.
+ Monitor changes in technology and maintain a current awareness of industry trends and long-term technology plans at PPL.
+ Participate in the planning, design, and implementation of AMI systems, applications, communications infrastructure and operations. Works with various groups with PPL to identify best practices while developing and documenting policies and procedures related to applications and interfaces.
+ Responsible for maintaining lists for enhancements/ modifications and IT related operations support requirements.
+ Prepares and delivers proposals and informational presentations for management and business associates.
Qualifications
**Required Education:**
Education Level - Bachelor's Degree
Education Details - in Engineering, Information Systems, Computer Science, Business Administration or Professional.
**Required Experience:**
+ 3+ years relevant AMI Experience.
+ 5+ years relevant AMI Experience.
+ Ability to analyze data and troubleshoot.
+ Possess a high level of customer sensitivity and ability to manage stress, ambiguity, and uncertainty.
+ Ability to handle multiple assignments concurrently.
**Preferred Qualifications:**
+ Experience with Radio Frequency (RF) Communication Technology.
+ Extensive knowledge of information system administration policies and practices at PPL for the purpose of operating the AMI system in accordance with department and company goals.
+ Skilled in Meter Data Management Systems (MDMS) with a comprehensive understanding of exception management and the process of meter data collection to bill issuance.
+ Skilled in application administration, metrology associated with communication, and the aspects of telecommunications infrastructure to support AMI operations.
+ Working knowledge of computer hardware, software, telecommunications, and knowledge of industry trends and best practices for applying AMI technologies to other workgroup tasks and activities.
+ Ability to build relationships with major players in the IT and Utilities business arena
+ Must have a clear understanding of PPL utilities issues, operations, and priorities
+ Ability to define business benefits, costs, resource requirements, risks, and success criterion of technology operations.
+ Ability to communicate complex ideas effectively
+ Experience in organizational and system change management
+ Data analytics skills including the ability to query and analyze information across a variety of data sources
**Required Education:**
Education Level - Bachelor's Degree
Education Details - in Engineering, Information Systems, Computer Science, Business Administration or Professional.
**Required Experience:**
+ 3+ years relevant AMI Experience.
+ 5+ years relevant AMI Experience.
+ Ability to analyze data and troubleshoot.
+ Possess a high level of customer sensitivity and ability to manage stress, ambiguity, and uncertainty.
+ Ability to handle multiple assignments concurrently.
**Preferred Qualifications:**
+ Experience with Radio Frequency (RF) Communication Technology.
+ Extensive knowledge of information system administration policies and practices at PPL for the purpose of operating the AMI system in accordance with department and company goals.
+ Skilled in Meter Data Management Systems (MDMS) with a comprehensive understanding of exception management and the process of meter data collection to bill issuance.
+ Skilled in application administration, metrology associated with communication, and the aspects of telecommunications infrastructure to support AMI operations.
+ Working knowledge of computer hardware, software, telecommunications, and knowledge of industry trends and best practices for applying AMI technologies to other workgroup tasks and activities.
+ Ability to build relationships with major players in the IT and Utilities business arena
+ Must have a clear understanding of PPL utilities issues, operations, and priorities
+ Ability to define business benefits, costs, resource requirements, risks, and success criterion of technology operations.
+ Ability to communicate complex ideas effectively
+ Experience in organizational and system change management
+ Data analytics skills including the ability to query and analyze information across a variety of data sources
+ Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI)system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
+ Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data. Assess the performance of AMI system components through the tracking of meter reading data including the investigation of new alerts on customers who are missing large amounts of meter data (reads) or have meter data outside of established parameters.
+ Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
+ Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
+ Responsible for troubleshooting meter assets thru the Meter Read systems to determine the root cause of the issue and to refer to the appropriate group for resolution.
+ Responsible for AMI data integrity. This includes monitoring data backups as well as an understanding of appropriate protocols for granting logical access to key AMI systems.
+ Support the activities associated with maintaining application release version levels and system patches. Support the activities associated with application upgrades or implementation of new applications
+ Identify and Promote business opportunities in support of various PPL groups to leverage the AMI investment
+ Responsible as necessary for monitoring the performance of the RF network assets and resolving issues associated with the network.
+ Monitor changes in technology and maintain a current awareness of industry trends and long-term technology plans at PPL.
+ Participate in the planning, design, and implementation of AMI systems, applications, communications infrastructure and operations. Works with various groups with PPL to identify best practices while developing and documenting policies and procedures related to applications and interfaces.
+ Responsible for maintaining lists for enhancements/ modifications and IT related operations support requirements.
+ Prepares and delivers proposals and informational presentations for management and business associates.
Remote Work
The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
Equal Employment Opportunity
Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.
View Now
0
Technical Specialist (Lehigh Valley R281)
18052 Whitehall Township, Pennsylvania
Apple
Posted 11 days ago
Job Viewed
Job Description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( Application Link
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( Application Link
View Now
1
Technical Specialist (Lehigh Valley R281)
18052 Whitehall Township, Pennsylvania
Apple
Posted 11 days ago
Job Viewed
Job Description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link
View Now
2
Technical Field Representative Hydraulic Sales Support
18020 Bethlehem, Pennsylvania
Rexroth
Posted 22 days ago
Job Viewed
Job Description
Job Description
- This role is responsible for the sales, support and creation of business opportunities for Compu-Spread in the defined territory.
- Focus your energy and drive to selling and promoting the industry’s most advanced hydraulic and electronic spreader control systems for the North America snow and ice market
- Maintain and directly supports an active network of dealers, as well as works directly with end users in the specification of Compu-Spread electronic and hydraulic systems
- Conduct service calls to support dealer service personnel
- Conduct training courses for end users and dealers
- Conduct outgoing calls and visits in the development and expansion of territory market share
- Provide leadership in the territory through development and implementation of regional sales plans consistent with the strategic plan for the Business Unit
- Participate in the development of the annual regional budget, and provides monthly planning forecasts for the territory
- Expand and develop a strong dealer network in the territory
- Identify major end user sales potential and strategic dealer development opportunities
- Prepares quotation and bid proposals as required
- Ability to travel and make sales and support calls to customers
Qualifications:
Qualifications
- 5 years of experience in electronic and/or hydraulic systems
- Direct experience in the development of a dealer base is strong asset
- Strong working knowledge of heavy trucks, and/or mobile hydraulic equipment
- Good mechanical aptitude, ability to work with service personnel in trouble shooting system problems
- Completed Fluid Power Technology (or equivalent) and/or Electrical/Electronic Technology (or equivalent) Diploma or Degree
- Effective consultative selling, presentation, and public speaking skills
- Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
- SAP Knowledge or experience an asset
- High customer service orientation
- Able to work independently with minimal supervision
- Able to travel 40 – 60% within the territory
Additional Information
This is a remote position supporting NY, NJ & PA
This position will have a salary range of $110,000 - $125,000 annually. In addition to the base rate, the position will have an annual bonus potential of 0% - 35% of annual salary based upon individual targets and company performance. This position is benefits eligible which includes medical, dental, vision, disability insurance, life insurance and other company offered benefits including a retirement plan which includes 401(k) company match and a defined contribution.
Equal Opportunity Employer, including disability / veterans.
View Now
3
Technical Field Representative - Hydraulic Sales & Support
18025 Bethlehem, Pennsylvania
Bosch
Posted 11 days ago
Job Viewed
Job Description
**Company Description**
***This is a remote position supporting NY, NJ & PA***
Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services - from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers' challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.
Why work with Bosch Rexroth?
+ **Challenging Projects** : We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different and your time will be filled with interesting and exciting projects.
+ **Amazing Colleagues:** Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
+ **Learning and Development:** We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That's why we actively promote growth and development.
+ **Change the World:** We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
+ **Social & Value-Driven:** We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
+ **Flexibility & Freedom:** We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
+ **International Opportunities:** We are a truly global, fully networked company, with locations in more than 80 countries all over the world.
**Job Description**
+ This role is responsible for the sales, support and creation of business opportunities for Compu-Spread ( in the defined territory.
+ Focus your energy and drive to selling and promoting the industry's most advanced hydraulic and electronic spreader control systems for the North America snow and ice market
+ Maintain and directly supports an active network of dealers, as well as works directly with end users in the specification of Compu-Spread electronic and hydraulic systems
+ Conduct service calls to support dealer service personnel
+ Conduct training courses for end users and dealers
+ Conduct outgoing calls and visits in the development and expansion of territory market share
+ Provide leadership in the territory through development and implementation of regional sales plans consistent with the strategic plan for the Business Unit
+ Participate in the development of the annual regional budget, and provides monthly planning forecasts for the territory
+ Expand and develop a strong dealer network in the territory
+ Identify major end user sales potential and strategic dealer development opportunities
+ Prepares quotation and bid proposals as required
+ Ability to travel and make sales and support calls to customers
**Qualifications**
+ 5 years of experience in electronic and/or hydraulic systems
+ Direct experience in the development of a dealer base is strong asset
+ Strong working knowledge of heavy trucks, and/or mobile hydraulic equipment
+ Good mechanical aptitude, ability to work with service personnel in trouble shooting system problems
+ Completed Fluid Power Technology (or equivalent) and/or Electrical/Electronic Technology (or equivalent) Diploma or Degree
+ Effective consultative selling, presentation, and public speaking skills
+ Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
+ SAP Knowledge or experience an asset
+ High customer service orientation
+ Able to work independently with minimal supervision
+ Able to travel 40 - 60% within the territory
**Additional Information**
***This is a remote position supporting NY, NJ & PA***
This position will have a salary range of $110,000 - $125,000 annually. In addition to the base rate, the position will have an annual bonus potential of 0% - 35% of annual salary based upon individual targets and company performance. This position is benefits eligible which includes medical, dental, vision, disability insurance, life insurance and other company offered benefits including a retirement plan which includes 401(k) company match and a defined contribution.
Equal Opportunity Employer, including disability / veterans.
***This is a remote position supporting NY, NJ & PA***
Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services - from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers' challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.
Why work with Bosch Rexroth?
+ **Challenging Projects** : We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different and your time will be filled with interesting and exciting projects.
+ **Amazing Colleagues:** Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
+ **Learning and Development:** We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That's why we actively promote growth and development.
+ **Change the World:** We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
+ **Social & Value-Driven:** We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
+ **Flexibility & Freedom:** We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
+ **International Opportunities:** We are a truly global, fully networked company, with locations in more than 80 countries all over the world.
**Job Description**
+ This role is responsible for the sales, support and creation of business opportunities for Compu-Spread ( in the defined territory.
+ Focus your energy and drive to selling and promoting the industry's most advanced hydraulic and electronic spreader control systems for the North America snow and ice market
+ Maintain and directly supports an active network of dealers, as well as works directly with end users in the specification of Compu-Spread electronic and hydraulic systems
+ Conduct service calls to support dealer service personnel
+ Conduct training courses for end users and dealers
+ Conduct outgoing calls and visits in the development and expansion of territory market share
+ Provide leadership in the territory through development and implementation of regional sales plans consistent with the strategic plan for the Business Unit
+ Participate in the development of the annual regional budget, and provides monthly planning forecasts for the territory
+ Expand and develop a strong dealer network in the territory
+ Identify major end user sales potential and strategic dealer development opportunities
+ Prepares quotation and bid proposals as required
+ Ability to travel and make sales and support calls to customers
**Qualifications**
+ 5 years of experience in electronic and/or hydraulic systems
+ Direct experience in the development of a dealer base is strong asset
+ Strong working knowledge of heavy trucks, and/or mobile hydraulic equipment
+ Good mechanical aptitude, ability to work with service personnel in trouble shooting system problems
+ Completed Fluid Power Technology (or equivalent) and/or Electrical/Electronic Technology (or equivalent) Diploma or Degree
+ Effective consultative selling, presentation, and public speaking skills
+ Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
+ SAP Knowledge or experience an asset
+ High customer service orientation
+ Able to work independently with minimal supervision
+ Able to travel 40 - 60% within the territory
**Additional Information**
***This is a remote position supporting NY, NJ & PA***
This position will have a salary range of $110,000 - $125,000 annually. In addition to the base rate, the position will have an annual bonus potential of 0% - 35% of annual salary based upon individual targets and company performance. This position is benefits eligible which includes medical, dental, vision, disability insurance, life insurance and other company offered benefits including a retirement plan which includes 401(k) company match and a defined contribution.
Equal Opportunity Employer, including disability / veterans.
View Now
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