73 Technical Roles jobs in Mercer Island

Job Information Number
ICIMS-
Job function
Technical Service & Support
Job type
Full-time
Location
Field - Washington - Seattle - Seattle, Washington United States
Country
United States
Shift
1st
About the Position Introduction

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Seattle Territory including WA, OR, and a bit of Northern CA

Overview

We are seeking a Blood Bank Technical Specialist to join our team of professionals at Werfen to cover (WA, OR, and Northern CA Territory) . This person will support the implementation of specified product lines and deliver ongoing field support for instrumentation and reagents after installation and go-live. Secondary ownership of assigned customer targets within geographic territory. Achievement of annual instrument go-live and reagent sales objectives in all targeted Werfen markets. Lead the stages of the Sales Lifecycle associated with instrument go-live and customer complaint handling within assigned customer base. Provide training and technical support in the field for instrumentation, manual methods, and reagents. Leverage all relevant Werfen resources to supply Werfen customers with readily available advice, direction, and confidence on technical and business items that occur on an ongoing basis. Work collaboratively with the Blood Bank Business Manager to grow reagent sales, support instrument base and address ongoing customer needs. Build and manage customer relationships within assigned geography. Work in conjunction with the Werfen Technical and Field Services group on escalated customer product or technical problems. Prepare accurate CRM based territory business plans, go-live forecasts, and sales reports to achieve assigned sales quota and product mix objectives.

If you meet our background requirements and are looking to grow your career with an innovative company that rewards hard work and success, this is the ideal opportunity for you!

This position is not eligible for sponsorship for work authorization. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

MLS/MLS- Blood Bank Technical Specialist - ASCP/NCA (Medical)

Responsibilities

Key Accountabilities:

• Lead the addition of assays to drive reagent growth on automation platforms within assigned territory. Understand Werfen product positioning and benefits vs. competitor products
• Provide technical presentations on Capture technology and Werfen automation process in tandem with Blood Bank Business Manager.
• Available for LEAN workflow consultations, Instrument evaluation and customer site audits as needed.
• Provide technical insights as a Subject Material Expert for both automation and reagent performance and integration.
• Understand and support Werfen products and product strategy relative to incorporating them in the laboratory workflow.
• Lead customer through instrument validation process to achieve at plan go-live timing. To provide assistance on items to include (but not limited to): Preparation and planning PQ, LIS/Validation, Instrument method validation, customer SOP assistance, determine customer go-live phases and dates, MD sign-off, staff training, QA review, Data assimilation and presentation to MD.
• Perform Installation Qualification (IQ) | Operational Qualification (OQ) and for Werfen instrumentation.
• Provide additional training to current install base as directed.
• Field contact and support for elevated Technical and Field Services problems within geographic territory.
• Comply with GEN.109, Complaint Handling for recording all complaint resolution activities during critical account management and intervention (detailed trip report in the form of complaint resolution files and data).
• Assist in implementation of field actions of critical impact to business needs such as software upgrades that enhance product quality or mitigate high risk compliance to FDA regulations.
• Perform troubleshooting in the field as necessary.
• A key technical resource with blood donor centers, large and corporate account management.
• Manage calibration tools and diagnostic equipment.
• Adhere to operating and quality procedures.

MLS/MLS- Blood Bank Technical Specialist - ASCP/NCA (Medical)

Qualifications

Minimum Knowledge & Experience required for the position:

• Bachelor's degree (BS) from four-year college or university; or equivalent combination of education and experience.
  • or MLT with a minimum 5 years experience (minimum 2 years Blood Bank experience) required.
• Minimum 2 years of Blood Banking Experience required
• Prior clinical laboratory and/or field technical experience required
• American Society of Clinical Pathologists (ASCP) MT/MLS or (NCA) CLS certification, required
• Must be fully vaccinated against COVID-19 prior to starting employment, required
• Must live in sales geographic region and be willing to travel 75%+

Preferred Experience:

• American Society of Clinical Pathologists (ASCP) Specialist in Blood Bank (SBB) preferred
• Project Management: ability to prioritize and schedule all aspects of the project in order to meet a deadline
• Ability to work in a team environment, communication skills both written and oral, training or educator background
• Ability to troubleshoot or problem solve

Your job role requires your physical presence at certain hospitals, blood donation centers, and/or laboratories. To the extent that those hospitals, blood donation centers, and/or laboratories place certain vendor credentialing requirements on Werfen personnel visiting those facilities, your role will require that you ensure compliance with all such requirements. These requirements may include the provision of records establishing that you have had certain screenings, vaccinations, and/or immunities within specified periods of time prior to your visiting these facilities.

MLS/MLS- Blood Bank Technical Specialist - ASCP/NCA (Medical)

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

#LI-Remote

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Our client, a fast-growing technology company, is seeking a highly skilled Senior Technical Support Specialist to join their esteemed helpdesk team in **Seattle, Washington, US**. This role is crucial in providing advanced technical assistance and ensuring a seamless user experience for our diverse clientele. You will be responsible for troubleshooting complex hardware, software, and network issues, documenting solutions, and contributing to the knowledge base. The ideal candidate will possess exceptional problem-solving skills, a deep understanding of IT systems, and outstanding customer service abilities. You will act as a point of escalation for junior support staff and play a key role in improving support processes and efficiency. This is an exciting opportunity to work with cutting-edge technology and make a tangible impact on customer satisfaction. Responsibilities include: providing Tier 2 and Tier 3 technical support for internal and external users; diagnosing and resolving complex hardware, software, and network issues across various platforms; managing and prioritizing support tickets, ensuring timely resolution and clear communication; creating and maintaining comprehensive technical documentation, including troubleshooting guides and FAQs; training and mentoring junior support staff; identifying recurring issues and recommending proactive solutions to improve system stability; collaborating with engineering and development teams to report and resolve product bugs; managing user accounts, permissions, and access control; participating in the evaluation and implementation of new support tools and technologies. Qualifications include: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience; minimum of 4 years of experience in technical support, helpdesk operations, or system administration; strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications; experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools; excellent diagnostic and problem-solving skills; outstanding verbal and written communication skills, with a customer-centric approach; ability to explain technical concepts to non-technical users; IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified) are a plus. This position operates on a hybrid model, requiring a balance of remote work and in-office collaboration.

Our client is looking for a Senior Technical Support Specialist to join their dedicated support team in Seattle, Washington, US . This role involves providing advanced technical assistance and troubleshooting for a complex software suite, ensuring prompt resolution of customer issues and maintaining high levels of customer satisfaction. You will be responsible for diagnosing and resolving intricate technical problems, escalating issues to engineering teams when necessary, and contributing to the development of support documentation and knowledge bases. The ideal candidate will possess a strong understanding of system administration, network protocols, and common operating systems. You will also play a key role in training junior support staff and identifying areas for improvement in support processes. Excellent problem-solving skills, patience, and a customer-centric approach are critical. This hybrid position requires a combination of in-office collaboration and remote work flexibility, allowing you to contribute effectively while maintaining work-life balance. You will interact with a diverse customer base, requiring clear and concise communication skills, both written and verbal. Proactive identification of recurring issues and the ability to propose effective solutions will be highly valued. We are seeking individuals who are passionate about technology and dedicated to providing exceptional support. This is an excellent opportunity to grow your career within a supportive and innovative environment.

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their growing IT team in Seattle, Washington . This role is integral to providing advanced technical assistance and problem resolution for a diverse range of software and hardware issues experienced by our client's user base. You will be responsible for diagnosing complex technical problems, developing and implementing effective solutions, and escalating issues to appropriate engineering teams when necessary. Key duties include managing support tickets, documenting technical solutions, creating knowledge base articles, and providing proactive support to prevent future issues. The Senior Technical Support Specialist will also play a key role in training junior support staff and contributing to the continuous improvement of support processes and tools. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 5+ years of experience in a technical support or helpdesk environment. In-depth knowledge of operating systems (Windows, macOS), networking protocols, and common business applications is required. Experience with CRM systems and ITIL best practices is highly desirable. Exceptional analytical, troubleshooting, and communication skills are essential for success in this role. This hybrid position requires a candidate based in or willing to commute to Seattle, Washington , with the flexibility to work remotely on scheduled days.

Our client, a leading innovator in cloud-based software solutions, is seeking a highly skilled and experienced Senior Technical Support Specialist to join our dedicated support team. This role is based in our office in Seattle, Washington, US , and is crucial for providing advanced technical assistance to our diverse client base. The ideal candidate will possess extensive knowledge of complex software systems, exceptional troubleshooting skills, and a passion for delivering outstanding customer service. You will be responsible for diagnosing and resolving intricate technical issues, escalating complex problems to engineering teams when necessary, creating and maintaining technical documentation, and providing training to junior support staff. This position requires the ability to communicate technical information clearly and concisely to both technical and non-technical audiences. You will act as a key point of contact for escalated customer issues, ensuring rapid and effective resolution. Strong analytical skills, meticulous attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential. We are looking for a proactive problem-solver who is dedicated to ensuring customer satisfaction and contributing to the overall success of our support operations. Experience with CRM software and ticketing systems is required. If you are a seasoned technical professional with a talent for solving challenging problems and a commitment to excellence in customer support, we encourage you to apply.

Responsibilities:

• Provide advanced technical support and troubleshooting for complex software issues.
• Diagnose and resolve hardware, software, and network-related problems.
• Escalate unresolved issues to appropriate engineering or development teams.
• Create and update technical documentation, knowledge base articles, and FAQs.
• Train and mentor junior technical support staff.
• Respond to customer inquiries via phone, email, and ticketing systems in a timely manner.
• Document all support interactions and resolutions accurately.
• Identify trends in customer issues and provide feedback for product improvement.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.
• Assist in the development and implementation of support policies and procedures.
• Manage customer relationships and ensure their technical needs are met.
• Stay current with product updates, new features, and industry best practices.
• Participate in on-call rotation as needed.
• Collaborate with other departments to ensure seamless customer experience.

Qualifications:

• Minimum of 5 years of experience in technical support, preferably in a SaaS environment.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and cloud technologies.
• Proven ability to troubleshoot and resolve complex software and hardware issues.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with CRM software and helpdesk ticketing systems (e.g., Salesforce, Zendesk).
• Ability to analyze technical data and provide clear explanations.
• Strong organizational and time management abilities.
• Experience in mentoring or leading a support team is a plus.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Our client, a rapidly expanding SaaS company, is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their customer success team. This role is based in our bustling office in Seattle, Washington, US . You will be the primary point of contact for complex customer technical inquiries, providing exceptional support and driving customer satisfaction. The ideal candidate possesses extensive knowledge of software troubleshooting, a passion for problem-solving, and excellent communication skills. You will be instrumental in guiding customers through intricate technical issues and ensuring the seamless operation of our platform.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat, resolving complex software issues in a timely and efficient manner.
• Diagnose, troubleshoot, and document technical problems related to our SaaS product.
• Escalate critical issues to appropriate internal teams (e.g., Engineering, Product Management) and ensure timely resolution.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for customers and internal support staff.
• Train and mentor junior support specialists, sharing expertise and best practices.
• Analyze customer feedback and identify trends to recommend product improvements and enhancements.
• Proactively identify potential issues and implement preventative measures to minimize customer impact.
• Collaborate with the Customer Success team to ensure a holistic and positive customer experience.
• Contribute to the development and improvement of support processes and tools.
• Ensure high levels of customer satisfaction by delivering exceptional support.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, preferably within a SaaS environment.
• Proven ability to diagnose and resolve complex software and hardware issues.
• Strong understanding of networking concepts, databases, and cloud infrastructure.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, interpersonal, and customer service skills.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and CRM software.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Experience creating and maintaining technical documentation.
• Customer-centric mindset with a passion for helping users succeed.

This is an excellent opportunity for a seasoned technical support professional to make a significant impact within a growing organization located in the heart of Seattle, Washington, US .

Our client, a fast-growing technology company, is seeking a highly skilled Senior Technical Support Specialist to provide exceptional remote support to its diverse customer base. This fully remote role offers the flexibility to work from anywhere in the US while being an integral part of our client's dedicated customer success team. You will be responsible for troubleshooting complex technical issues, providing timely resolutions, and ensuring a positive customer experience. This position requires a deep understanding of software applications, hardware, and network environments.

Key responsibilities include:

• Providing advanced technical support to customers via phone, email, and chat, resolving software, hardware, and network-related issues.
• Diagnosing and troubleshooting complex technical problems, identifying root causes and implementing effective solutions.
• Documenting all support interactions, resolutions, and customer feedback in the ticketing system.
• Escalating unresolved issues to appropriate engineering or development teams, following up to ensure timely resolution.
• Creating and maintaining a knowledge base of common issues, solutions, and troubleshooting guides.
• Conducting remote training sessions for customers on product usage and best practices.
• Identifying trends in customer issues and providing feedback to product development teams for improvement.
• Mentoring and guiding junior support staff, sharing knowledge and best practices.
• Ensuring high levels of customer satisfaction by providing timely, accurate, and empathetic support.
• Staying current with product updates, new features, and industry best practices in technical support.

The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 5 years of experience in technical support or helpdesk roles. Strong proficiency in troubleshooting operating systems (Windows, macOS), various software applications, and basic network configurations is essential. Excellent communication, problem-solving, and customer service skills are paramount for this remote position. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is required. If you are a technical problem-solver passionate about helping customers succeed and thrive in a remote work environment in **Seattle, Washington, US**, we encourage you to apply.

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their expanding support team. This role will be based remotely and will involve providing advanced technical assistance to a global clientele for complex software products. The ideal candidate will have a deep understanding of IT systems, exceptional problem-solving abilities, and a passion for delivering outstanding customer service.

Responsibilities:

• Provide tier-3 technical support for sophisticated software applications via phone, email, and chat.
• Diagnose and resolve complex technical issues, including software bugs, configuration problems, and integration challenges.
• Troubleshoot issues related to operating systems, networks, databases, and other IT infrastructure components.
• Document technical solutions, create knowledge base articles, and develop training materials for customers and support staff.
• Collaborate with engineering and product management teams to escalate and resolve software defects and enhancement requests.
• Manage customer escalations, ensuring timely and effective resolution of critical issues.
• Train and mentor junior support specialists, sharing technical expertise and best practices.
• Contribute to the improvement of support processes and tools to enhance efficiency and customer satisfaction.
• Monitor system performance and proactively identify potential issues.
• Conduct remote product demonstrations and provide advanced user training sessions.
• Maintain a high level of customer satisfaction through professional and efficient service delivery.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk, or systems administration roles.
• In-depth knowledge of Windows and Linux operating systems, networking protocols (TCP/IP, DNS, DHCP), and database technologies (SQL).
• Experience troubleshooting complex software applications, APIs, and integrations.
• Strong analytical and problem-solving skills, with a methodical approach to issue resolution.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• A customer-centric mindset and a commitment to exceeding expectations.
• This is a 100% remote position, requiring a reliable internet connection and a dedicated home office space.

Join a collaborative and innovative team dedicated to empowering users with seamless technology experiences.

UKG Pro WFM Technical Specialist Master
Are you passionate about delivering goals to your client that go above and beyond their expectations? The Deloitte HR Strategy and Technology practice is a $650M+ offering, with over 2,000 consulting practitioners, and is part of a $B+ Human Capital team. Our practice encompasses several offerings, including UKG, which is one of the fastest growing in our portfolio.
Working with our Global Payroll and Workforce Management Team means you will be working with UKG's #1 Global System Integrator who had growth of over 35% in 2024. Our commitment to UKG's platforms is demonstrated in over 150 successful implementations, including some of the largest UKG implementations to date.
Human Capital
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
The Team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Recruiting for this role ends on 12/31/25
Work you'll do:
As a UKG Pro WFM Technical Specialist, you should expect to be involved in the following:
+ Collaborate with stakeholders, including business analysts, project managers, and end-users, to understand business objectives and translate those goals into technical specifications that ensure scalability, performance, and security.
+ Build technical designs for software applications that incorporate architecture patterns, frameworks, data models, application components, and system integrations.
+ Define the architecture strategy and development roadmap to align with the organization's business goals and technology strategy.
+ Evaluate and select appropriate technologies, platforms, and tools for application development that may or may not be part of the UKG ecosystem.
+ Recommend technologies and tools that align with the application's requirements, based on factors such as performance, scalability, and maintainability.
+ Integrate applications to run smoothly with backend tools, such as cloud storage or application program interfaces (APIs).
Required Qualifications:
+ Bachelor's Degree or equivalent experience
+ 6+ years of experience actively working with HR and WFM functions and processes, demonstrating strong problem solving and troubleshooting skills
+ 6 years of experience with UKG Technical Architecture, and familiarity with the Boomi integration layer and UKG's net-new platform technologies (LLM, FLEX, Bryte).
+ 6+ years of experience working with Global Fortune 500 firms.
+ 6+ years of experience leading technical teams in the full lifecycle of a WFM project or workstream including Business Analysis, Functional Specification, System Configuration, Design, Testing
+ 6+ years of experience in leading requirements gathering workshops or facilitating meetings.
+ Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
+ Limited immigration sponsorship may be available
Preferred Qualifications:
+ 6+ years of external Consulting Experience
+ 6+ years of experience in other HRIS Implementations
+ 6+ years of experience with UKG's technology stack and embedded next gen technologies (UKG Bryte, Flex, UDES and Google LLM)
+ Proficient in Microsoft Excel, Visio and PowerPoint, with at least 2 years' experience creating advanced Excel models (e.g., pivot tables, VLOOKUP, data analysis) and developing client-ready PowerPoint presentations for executive-level audiences.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 130,800 to 241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Hartford, Hermitage, Houston, Huntsville, Indianapolis, Jacksonville, Jericho, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tallahassee, Tampa, Tempe, Tulsa, Washington DC
Information for applicants with a need for accommodation:
more information about Human Capital, visit our landing page at: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.