11 Technical Roles jobs in Ridge

Pickup Center Technical Specialist

FCP Euro is seeking a highly skilled and motivated Pickup Center Technical Specialist to join our team. Pickup Center Technical Specialists are the face of FCP Euro's Brand. They live and breathe the FCP Euro framework when providing the industry's best customer experience from our customer-centric Experience Center. The Pickup Center Technical Specialist assists customers with sales, returns, diagnosis, and peace of mind to help FCP Euro customers maintain their vehicle(s) efficiently. The Pickup Center Technical Specialist is also responsible for supporting the packing and preparing of customer orders for pickup.

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.

Key Responsibilities

• Provides expert guidance on European vehicle diagnostics, repairs, and part compatibility to customers
• Assists with technical customer inquiries, such as validating part fitment, gathering technical information, and providing education on job-specific part recommendations.
• Assists with error orders and troubleshooting job-specific replacements.
• Provides clear, empathetic support, acting as a trusted advisor and efficiently managing multiple customer inquiries for timely resolutions
• Completes customer inquiries, technical support cases, and follow-ups accurately within timelines, maintaining detailed documentation, adhering to workflows, and proactively
• Assists customers with order pickup by educating on our system and helping load parts into their vehicles as needed
• Packs orders into appropriate bags or boxes for customer pickup, confirms order accuracy, scans orders into lockers to alert customers they are ready to pick up
• Picks orders from the distribution center during high-volume periods when team capacity and bandwidth allow or when high-priority for customers is needed
• Maintains the appearance of the Pickup Center by keeping a clean and orderly workspace, accounting for all orders and paperwork, and performing general upkeep on product and marketing displays
• Completes inventory audits, and locker audits, clears locker, and maintains staging areas

Qualifications

• Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands-on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair.
• 1+ years of experience in Customer Service or technical support within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is required.
• Proficiency in computer use and comfort with technology and digital tools in a professional office setting are required.
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz), is a plus.
• Prior experience working as part of a team environment
• Must have a valid driver's license

Compensation

• $24.00/hr+based on prior experience and qualifications
• Quarterly bonus opportunity of $750

Benefits and Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.

Job DescriptionJob Description

Digital Provisions, is the leading security integrator on Long Island, New York, delivering advanced security solutions to a wide range of clients, including K-12 schools, businesses, and public institutions. Our passion lies in creating safe environments by partnering with educators, government officials, law enforcement, and private enterprises. Through these collaborations, we design and deploy comprehensive security systems tailored to each client's unique needs. Whether safeguarding schools, businesses, or public spaces, we have the expertise to assess risks and implement solutions that protect people and property, allowing our clients to focus on their core missions.

Digital Provisions is seeking a Technical Support Specialist for it's Ronkonkoma, NY Branch. The Technical Support Specialist will provide hands-on and remote support for security systems and IT infrastructure. This role is ideal for individuals eager to build their technical knowledge while delivering high-quality service to customers. With opportunities for growth, the position emphasizes mentorship, troubleshooting skills development, and customer interaction.

***SCHEDULING NOTE: This is an in-office role with a schedule of 9am to 5pm for the first 60-90 days; then likely transition to include a rotating schedule of 3pm to 11pm for one week per month.***

In this role you will…

Technical Support & Troubleshooting:

• Assist with diagnosing and resolving basic hardware, software, and network-related issues.
• Utilize troubleshooting techniques for resolving computer and network problems, with support from senior team members.
• Maintain accurate records of support requests and resolutions, contributing to a shared team knowledge base.

Customer Service & Communication:

• Provide clear and patient communication when assisting non-technical customers with technical issues.
• Handle customer inquiries professionally, remaining calm under pressure and focusing on problem resolution.
• Collaborate with internal teams to support other departments when needed.

Learning & Development:

• Participate in on-the-job training and mentorship programs to develop technical and troubleshooting skills.
• Stay open to feedback and actively work to learn new technologies, tools, and systems relevant to security integration and IT support.
• Work toward foundational certifications such as CompTIA A+ or Network+ as part of your professional growth.

Team Collaboration & Flexibility:

• Adapt to new challenges and shifting priorities in a dynamic work environment.
• Participate in after-hours service rotations when required.
  
  

You've got what it takes if you have…

• Technical Knowledge:
• Familiarity with basic hardware, software, and networking concepts.
• Exposure to SQL or scripting (e.g., PowerShell) is a plus.
• Basic knowledge of low voltage systems is desirable.
  
  
• Customer Service Skills:
• Strong verbal and written communication skills.
• Ability to remain patient and helpful under pressure.
  
  
• Educational Background & Certifications (, not required):
• Relevant coursework in IT, computer science, or networking.
• Certifications such as CompTIA A+ or Network+ are a plus or a willingness to pursue them.
  
  
• Experience:
• 1-2 years of experience in a technical support role (internships, part-time jobs, or coursework are considered).
  
  
• Adaptability & Enthusiasm:
• Willingness to take on new challenges and learn in a fast-paced environment.
• Enthusiasm for security systems and IT support.

Potential for Growth:
This role offers the opportunity to develop into more senior technical positions over time, building expertise in security integration and IT support. As part of Digital Provisions, you will have access to mentorship, training, and industry certifications to advance your career.

Salary Range : $24 - $29 hourly

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( Application Link

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link

Position Overview

As a Technical Support Specialist – Tier 1 at IntelliShift, you will become an expert in our cutting-edge solutions that blend hardware, software, analytics, and artificial intelligence across multiple industries. Your primary responsibility is to deliver exceptional customer support by resolving technical issues, documenting cases, and contributing to an improved support experience through direct collaboration with internal teams.

This role is ideal for someone passionate about solving problems, improving customer satisfaction, and continuously learning in a fast-paced, evolving environment.

Key Responsibilities

• Master the IntelliShift product suite , including vehicle hardware, cloud-based dashboards, mobile apps, and analytics platforms
• Provide first-line support for inbound customer inquiries via phone and email with professionalism and empathy
• Troubleshoot hardware/software issues and offer timely resolutions or alternatives based on established procedures
• Accurately document support cases in Salesforce to streamline the escalation process
• Ensure all case handling aligns with IntelliShift’s SLA commitments
• Collaborate with internal departments including Product Support, Customer Success, Account Management, and Product to maintain and improve Knowledge Base content
• Identify recurring issues or user friction points and escalate recommendations for product or process enhancements
• Contribute to a culture of continuous learning by sharing findings and participating in team knowledge-sharing sessions

Requirements

What You’ll Need to Succeed

• 1+ years ’ experience in technical support, helpdesk, or related customer-facing technical roles
• Exposure to CRM platforms such as Salesforce or Zendesk
• Familiarity with SaaS , cloud-based services, or mobile applications is strongly preferred
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users
• Strong interpersonal skills and a commitment to exceptional customer service
• Good analytical and critical-thinking skills to diagnose and resolve support issues independently
• Ability to adapt in a hyper-growth environment with shifting priorities and new product updates

Bonus Skills (Preferred but Not Required)

• Knowledge of telematics, GPS tracking systems, or vehicle diagnostics
• Experience supporting enterprise clients or B2B platforms
• Exposure to ticket triaging, SLA-based support, or ITIL concepts

Success Metrics

• TTR, TTA, Case Quality, and other metrics as assigned
• Accuracy and completeness of case documentation
• Knowledge Base contributions and reuse
• Collaboration with cross-functional teams for feedback and continuous improvement

Benefits

We offer competitive compensation, commensurate with experience; $53k-65K. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. IntelliShift provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a full-time onsite role.

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We are the largest distributor of the Mitsubishi Electric brand of Residential Ductless and VRF Commercial products in North America and Latin America. Homans Associates also offers a full line of HVAC residential and commercial equipment, parts, supplies, and accessories. We have locations throughout New England, Up-State New York, the 5 Borrows of NYC, Long Island and New Jersey.

This position is a full-time position working in the Mitsubishi Product Division as a Mitsubishi Start-Up Technical Support Specialist with a primary role of providing technical, operation and application support to our contractors/customer base related to all Mitsubishi ductless or VRF systems and components. This position will report to the Director of Technical Services.

Job Responsibilities:

• Must become proficient in the thorough knowledge of Mitsubishi equipment, controls, application of these components and their operation
• Develop and foster relationships with Mitsubishi contractors/customers of Homans Associates for both commercial plan & spec. and design build projects, as well as residential projects
• Ensure a smooth turnover to the customer and end user after project startup and owner training. Ensure a successful project for all parties involved
• Must be able to effectively communicate the operation of Mitsubishi equipment and controls to contractors via telephone, email, text or other communication methods
• Assist and support the inside technical support specialists when needed
• Display proficiency with wiring schematics, refrigeration circuit diagrams, blueprint drawings and other related technical documentation in order to solve common as well as complex technical issues.

Qualifications:

• Minimum requirements are a High School Diploma, and 5+ years of HVAC technical experience with ductless and VRF knowledge preferred but not required
• Must have a good working knowledge of airflow, as well as experience in use and operation of HVAC "tools of the trade"
• Must have a complete working knowledge of controls and their operation in DDC and BMS systems
• Technical knowledge of HVAC service, troubleshooting and installation
• Ability to learn and utilize new software quickly and accurately (* Salesforce, * Bluebeam, *Mitsubishi DSB design software, *Mitsubishi Maintenance Tool, Microsoft Office, etc.) *Training will be provided
• High sense of urgency, exceptional interpersonal and communication skills.
• Highly energetic, motivated self-starter able to work with minimal direction from management
• Strong business, technical and problem-solving skills needed
• Must exude the utmost of integrity and high-performance standards

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

TECHNICAL SUPPORT SPECIALIST - US Residence based position

TECHNICAL SUPPORT SPECIALIST - RESIDENCE

PURPOSE

The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.

The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.

YOUR TASKS AND RESPONSIBILITIES

• Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;

• Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;

• Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;

• Assists in coaching and mentoring of new members of the team in their technical capacities;

• Supports software upgrades and other vulnerability mitigation processes as needed;

• Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;

• Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;

• Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;

• Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

• High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;

• OR an Associate's degree in related field with 2 years of applicable experience;

• OR a Bachelor's degree in related field with 1 years of applicable experience;

• Ability to read and interpret technical manuals and schematics;

• Demonstrated ability to work in a face paced self-directed environment;

• Strong verbal and written competencies; along with flexibility and good judgment;

• Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;

• Proficient in Microsoft Office product suite;

• Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;

• Confidence to provide direction and communicate without direct authority.

PREFERRED QUALIFICATIONS

• Demonstrated knowledge of Bayer's Radiology business & product suite;

• Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;

• Current or prior technical troubleshooting acumen for Bayer suite of products;

• Software knowledge and troubleshooting capabilities; including Certegra.

Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 9-2-25

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

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Division: Pharmaceuticals

Reference Code: 851858

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At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
Contact Us
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Join our newly created team as a Technical Sales and Application Specialist.

We are looking for a Technical Sales and Application Specialistfor a Cell and Gene Therapy platform at Sartorius. In this role, you will be responsible for providing technical support and advice to clients related to a cell and gene therapy platform across academia and biopharma industry, ensuring that we maintain strong customer relationships and provide the best possible application support.

You will be joining a newly created team, and we arelooking forward to shaping the future with you.

This position is available full-time on a permanent basis. It will initially be based in the Royston office to be supporting product development for the first year. Once field based your territory will cover UK and Europe. You would ideally be located close to an international airport.

Grow with us - YourResponsibilities

• Communicate value propositions tailoring where needed based on client needs

• Build intimate knowledge of customers, manufacturing and quality control operations: troubleshooting, offering potential improvements and support.

• Perform product demonstrations, evaluations, and validations alongside your client

• Work with internal stakeholders to address, troubleshoot and resolve customer issues with a sense of urgency and ownership, providing the level of service you would be happy to receive

• Provide training and promote best practices to biotech and cell therapy labs

• Become an extension of your client's team to enable them to reach their experimental, development, manufacturing, or QC goals

• Provide the business development team with opportunities to grow accounts into synergized offerings

• Document your experiences through our CRM(Salesforce)

• Participate in conferences to learn new methods, promote products and meet clients

• Work hand-in-hand with your client to validate new analytical methods with scientific justification

What will convince us

• Master's or PhD in Biology, Cell Biology, Bioengineering, Biochemistry or relevant field

• Experience in cell and gene therapy manufacturing or process development, T - cell biology, CAR - T production, T- cell culture

• Experience in bioprocessing in an industrial or research laboratory, operating bioreactors

• Experience in following GMP/GLP regulations

• Sales experience in the pharmaceutical or biotechnology industry related to equipment would be beneficial

• Experience in training others would be beneficial

• Experience of collaborating and supporting sales teams/product launches

• Strong customer focus with great communication skills

• Highly organised and capable of planning own schedule

• Have excellent record management skills, use of CRM would be beneficial

• Team player, able to interact with people across different functions internationally, whilst being comfortable working independently

• Strong analytical skills and the ability to problem solve technical issues

• Demonstrate the ability to present data, findings, and recommendations to customers

• Willingness to travel up to 70%

In order to commence working with us, the successful candidate must have the right to work in the UK.

What we offer

Asa growing globallife science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:

• Work-life Balance: Remoteoptions, flexible work schedules

• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform- even before joining

• Welcoming Culture: Mutual support,team spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomennetwork

• Health & Well-Being : Wide section of health and well-being support such as healthcare plans and health assessment services

Benefits

Attractive Working Conditions:

• 37.5 hours working week

• 25 days annual leave, plus public holidays

• Free parking on site

• Annual option to buy, sell or carry forward annual leave

• Free hot and cold drinks

• Regular social events and free exercise classes

• Competitive benefits package, including:

  • Group Personal Pension Plan

  • Private Medical Insurance

  • Private Dental Insurance

  • Group Life Assurance

  • Group Income Protection

  • Cycle to work scheme

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.